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Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: +86-755-2640-2199 Fax: +86-755-2640-2618 Email: [email protected] [email protected]
Beijing Tel:+86-10-5753-6809
Suzhou Tel: +86-512-6592-0605 SEA Tel: +60-3-512-21997
10
Trouble Shooting
When the device does not work properly, users may try the following methods to recover the device
or gather relative information and send an issue report to Fanvil support.
10.1
Get Device System Information
Users may get the device system information by pressing [Settings] -> [Status]. The following basic
information will be provided:
Mode
IP
Software Version
More
…
User can select [More] item to get more information in detail.
10.2
Upgrade to the latest software
Fanvil will keep publishing software update to fix bugs and improve device features. The device will
check for new software release on Fanvil cloud server automatically and periodically. If there is a
newer software version published, the device will prompt a message and ask whether user would
like to upgrade to the latest version. User may choose to omit the update and the device will not
notify user again until there is a newer release. If a user wants to check for newer software and
upgrade manually, the user can press [Menu ]-> [Software Upgrade] to check whether there is a
newer version released and upgrade to the newer version if there is.