Fanvil X5 User Manual Download | Manualshive

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Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: +86-755-2640-2199 Fax: +86-755-2640-2618 Email: [email protected] [email protected]

Beijing Tel:+86-10-5753-6809

Suzhou Tel: +86-512-6592-0605 SEA Tel: +60-3-512-21997

Figure 3 - Wall-mount Installation

Please connect power adapter, network, PC, handset, and headphone to the corresponding ports as

described in below picture.

Figure 4 - Connecting to the Device

NOTICE! Power adapter is optional for both X5 and X5G model

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Summary of Contents for X5

Page 1: ...n 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Document Version 1 0 Software Version 1 2 275 Release Date 2015 1 25 User Manual X5 ...

Page 2: ...ion 12 4 Introduction to the Phone User Interface 14 4 1 Keypad 14 4 2 Using Handset Hands free Speaker Headphone 15 4 3 Screen User Interface 16 4 4 Web Portal 17 5 Setting Up 19 5 1 Network Configuration 19 5 2 Line Configurations 20 6 Using the Phone 25 6 1 Making Phone Calls 25 6 1 1 Make Receive Second Call 29 6 1 2 Join Split Two Calls 3 way Local Conference 30 6 1 3 Call Transfer 30 6 2 Usi...

Page 3: ...ate 46 7 5 Reboot the Device 47 7 6 Reset to Factory Default 47 8 Web Portal 48 8 1 Web Portal Authentication 48 8 2 Web Call 48 8 3 SYSTEM Information 49 8 4 SYSTEM Account 49 8 5 SYSTEM Configurations 50 8 6 SYSTEM Upgrade 50 8 7 SYSTEM Auto Provision 50 8 8 SYSTEM Tools 50 8 9 NETWORK Basic 50 8 10 NETWORK Advanced 50 8 11 NETWORK VPN 51 8 12 LINES SIP 51 8 13 LINES Dial Peer 56 8 14 LINES Dial...

Page 4: ...12 21997 8 26 FUNCTION KEY Function Key 70 8 27 FUNCTION KEY Softkey 71 9 Advanced Features 72 9 1 VPN 72 9 1 1 L2TP 72 9 1 2 OpenVPN 73 10 Trouble Shooting 74 10 1 Get Device System Information 74 10 2 Upgrade to the latest software 74 10 3 Reboot Device 75 10 4 Reset Device to Factory Default 75 10 5 Network Packets Capture 75 10 6 Entering Post Mode and Recover System Image 75 10 7 Common Troub...

Page 5: ...ure SIP Proxy Server Address 20 Figure 11 Configure SIP Proxy Server Port 20 Figure 12 Configure SIP Username 21 Figure 13 Configure Authentication Name 21 Figure 14 Configure SIP Authentication Password 21 Figure 15 Configure Display Name 21 Figure 16 Enable Disable Outbound Proxy 22 Figure 17 Enable Disable Sip Line 22 Figure 18 Configure Advanced Line Options 22 Figure 19 Configure SIP Realm Do...

Page 6: ...dd New Contact 33 Figure 46 Group List 33 Figure 47 Browsing Contacts in a Group 34 Figure 48 Select Add Remove Contacts in a Group 34 Figure 49 Cloud Phonebook List 35 Figure 50 Downloading Cloud Phonebook 35 Figure 51 Browsing Contacts in Cloud Phonebook 36 Figure 52 Call Logs 36 Figure 53 Filter Call Log Type 37 Figure 54 New Voice Message Notification 37 Figure 55 Voice Message Screen 38 Figur...

Page 7: ...pport fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 68 Web Call Controls 48 Figure 69 Web Call Entering Number and Select Line 49 Figure 70 Global Substitution Configuration 57 Figure 71 Local Substitution Configuration 57 Figure 72 Add Prefixes Configuration 58 Figure 73 Add Suffixes Configuration 58 Figure 74 Deletion Configuration 59 Figure 75 ...

Page 8: ...les Table 1 Time Settings Parameters 46 Table 2 Line Configuration on Web 51 Table 3 Global Settings for Lines on Web 60 Table 4 Common Phone Feature Settings on Web 61 Table 5 Audio Settings on Web 64 Table 6 MCAST Parameters on Web 66 Table 7 Time Date Setting Parameters on Web 66 Table 8 DSS Key Setting Parameters on Web 70 Table 9 Trouble Cases 77 Table 10 Keypad Icons 79 Table 11 Status Promp...

Page 9: ...fire or electric shock Do not drop knock or shake the phone Rough handling can break internal circuit boards This phone is design for indoor use Do not install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any li...

Page 10: ...low user to quickly switch between pages X5 is the most economic choice for SMB office and enterprise supervisors Evolved from Fanvil s C62 C66 enterprise IP phones X5 pushes its high end cost effective enterprise IP phone to another level X5 inherits all enterprise features from Fanvil s C Series enterprise phones such as HD voice in handset headset and full duplex speakerphone modes PoE Fast Gig...

Page 11: ...PoE power supply saves the space and cost of providing the device additional power outlet With a PoE switch the device can be powered through a single Ethernet cable which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equip...

Page 12: ...g Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 3 2 Desktop and Wall mount Installation The device supports two installation mode desktop and wall mount To set up the phone to be used on desktop please follow the instructions in below picture to install the device Figure 1 Desktop Installation To mount the device on the wall please follow the instructions in below picture ...

Page 13: ...86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 3 Wall mount Installation Please connect power adapter network PC handset and headphone to the corresponding ports as described in below picture Figure 4 Connecting to the Device NOTICE Power adapter is optional for both X5 and X5G model ...

Page 14: ...el 86 512 6592 0605 SEA Tel 60 3 512 21997 4 Introduction to the Phone User Interface 4 1 Keypad Figure 5 Keypad The above picture shows the keypad layout of the device Each key provides its own specific function User should refer to the illustration in this section about the usage of each key and the description in this document about each function Some keys support long pressing function User ca...

Page 15: ...By pressing Call logs button user open call logs as a shortcut Phonebook By pressing Phonebook button user open phonebook as a shortcut Hands free Speaker By pressing this button once user can turn on the audio channel of hands free speaker Page Switch By pressing this button once user can switch DSS LCD page one by one Pn Page Jump By pressing this button with a number which ranges from 1 5 user ...

Page 16: ...can dial the number before or after headphone turned on Using Line Keys Defined by DSS Key User can use line key to make or answer a call on specific line If handset has been lifted the audio channel will be opened in handset otherwise the audio channel will be opened in hands free speaker or headphone 4 3 Screen User Interface Figure 6 Screen Layout Default Standby Screen The screen user interfac...

Page 17: ...e screens there are more items or long text to be displayed which could not fit into the screen They will be arranged in a list or multiple lines with a scroll bar If user sees a scroll bar user can use up down navigator buttons to scroll the list By long pressed the navigator keys user can scroll the list or items in a faster speed Figure 7 Vertical Scroll Bar 4 4 Web Portal User can also use the...

Page 18: ...mail sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 The first screen of the device s web portal is the login page Figure 9 Web Portal Login Page User must enter the username and password to log in to the web portal The default username and password are both admin For the detail of web portal operations please refer to 8 Web Portal...

Page 19: ...screen through soft menu Menu Settings Advanced Settings Network Network Settings from standby screen NOTICE If user saw a WAN Disconnected icon flashing in the middle of screen it means the network cable was not correctly connected to the device s network port Please check the cable is connected correctly to the device and to the network switch router or modem There are three common IP configurat...

Page 20: ...rovider and the account information used for registration and authentication When the device is applied with the configuration it will register the device to the service provider with the server s address and user s authentication as stored in the configurations To configure a line manually user may open the line configuration screen through soft menu button Menu Settings Advanced Settings Account...

Page 21: ...hen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 12 Configure SIP Username Figure 13 Configure Authentication Name Figure 14 Configure SIP Authentication Password Figure 15 Configure Display Name ...

Page 22: ...Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 16 Enable Disable Outbound Proxy Figure 17 Enable Disable Sip Line Save the adjustment by pressing OK or Save when done For users who want to configure more options user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options Figure 18 Configure Advanced Line Options Figu...

Page 23: ...55 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 21 Enable Disable Anonymous Figure 22 Configure DTMF Mode Figure 23 Enable Disable STUN Figure 24 Configure Local Port Figure 25 Configure Ring Type Figure 26 Configure MWI Number Figure 27 Configure Pickup Number Figure 28 Configure Park Number ...

Page 24: ...jing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 29 Configure Join Call Number Figure 30 Enable Disable Missed Call Figure 31 Enable Disable Feature Sync Figure 32 Enable Disable SCA NOTICE On the device user can only configure whether STUN Outbound Proxy is enabled to change the STUN Outbound Proxy server address user must edit in the device web portal Refer to 8...

Page 25: ...witch between two lines Enable or disable default line user can press menu Features Default Line or configure from Web Interface Web PHONE Features Common Settings Figure 33 Default Line Dialing Methods User can dial a number by Entering the number directly Selecting a phone number from phonebook contacts Refer to 6 2 Using Phonebook Selecting a phone number from cloud phonebook contacts Refer to ...

Page 26: ...alternative is the traditional way to firstly open the audio channel by lifting the handset turning on the hands free speaker or headphone by pressing hands free button or line key and then dial the number with one of the above methods When number dialed completed user can press Dial button or OK button to call out or the number will be dialed out automatically after timeout Figure 35 Dial a Numbe...

Page 27: ...ss End button or close the audio channel by put back the handset or press the hands free button to drop the call Figure 36 Calling Remote Party Answering Incoming Call When there is an incoming call while the device is idle user will see the following incoming call alerting screen Figure 37 Incoming Call Screen User can answer the call by lifting the handset open headphone or speaker phone by pres...

Page 28: ...e name or number of the remote party Talking time The time passed since the call established Screen Pages The number of screen pages User can press up down navigator buttons to switch screen page Call Holding Resuming User can hold the remote party by pressing Hold button and the button will be changed to Resume icon User can press the Resume button to resume the call Figure 39 Call Holding Screen...

Page 29: ... be ringing but playing call waiting tone in the audio channel of the current call and the LED will be flashing in green User can accept or reject the call same as normal incoming call When the waiting call is answered the first call will be put on hold automatically Figure 40 Second Incoming Call Screen Second Outgoing Call To make a second call user may press XFER Conf button to make a new call ...

Page 30: ... in holding state 6 1 2 Join Split Two Calls 3 way Local Conference In the dual call mode user can join two calls into a conference call by pressing Conf button When two calls are joined user can split them by pressing Split button Figure 41 Conference Call 6 1 3 Call Transfer When the user is talking with a remote party and wish to transfer the call to another remote party there are two way to tr...

Page 31: ...aled user can press XFER button again and the first party will be transfer to the second This is like helping the first party to dial to the second one However the transfer could be successful if the second party answered it or could be failed if the second party is busy or rejected it NOTICE More advanced transfer configuration please refer to 8 14 LINES Dial Plan 6 2 Using Phonebook User can sav...

Page 32: ...nebook the contact records will be arranged in the alphabet order User may browse the contacts with up down navigator keys User may fast scroll the contact list by holding the up down navigator keys The record indicator tells user which contact is currently focused User may check the contact s information by pressing OK button Figure 44 Browsing Phonebook 6 2 1 Add Edit Delete Contact To add a new...

Page 33: ...d move the record indicator to the position of the contact to be deleted press Option Delete button and confirm with Yes 6 2 2 Add Edit Delete Group User can open the group list by pressing Groups button in phonebook screen By default the group list is blank User can create his her own groups edit the group name add or remove contacts in the group and delete a group To add a group press Add button...

Page 34: ... the contacts by press Select button and save the change with OK Save button when finished editing Figure 48 Select Add Remove Contacts in a Group 6 3 Using Cloud Phonebook Cloud phonebook allows user to configure the device to download a phonebook from a cloud server This is very useful for office users to use the phonebook from a single source and save the effort to create and maintain the conta...

Page 35: ...take a couple seconds depending on the network condition Therefore it is highly recommended to the users to save important contacts from cloud to local phonebook to save the time of waiting for downloading To open cloud phonebook list press Cloud Phonebook in phonebook screen Figure 49 Cloud Phonebook List 6 3 1 Open Cloud Phonebook In cloud phonebook screen user can open a cloud phonebook by pres...

Page 36: ...ll log records and user can open the call logs to check all incoming outgoing and missed call records by pressing soft menu button History or pressing keypad In the call logs screen user may browse the call logs with up down navigator keys Each call log record is presented with call type and call party number name User can check further call log detail by pressing OK button and dial the number wit...

Page 37: ...menu buttons Missed Calls Received Calls Incoming Calls Dialel Calls Outgoing Calls Figure 53 Filter Call Log Type 6 5 Voice Message If the service of the lines supports voice message feature when the user is not available to answer the call the caller can leave a voice message on the server to the user User will receive voice message notification from the server and device will prompt a voice mes...

Page 38: ... you find the MWI button Press MWI button to open voice message configuration screen select the line to be configured with up down navigator keys Press Edit button to enable and edit the voice message number when done press OK Save button to save the configuration Figure 55 Voice Message Screen Figure 56 Configure the Voice Message Number 6 6 Do Not Disturb User may enable Do Not Disturb DND featu...

Page 39: ... Press DND button again to disable DND on all line and icon will be disapeared Figure 57 DND Enabled on All Lines If user wishes to enable or disable DND on a specific line user could change the DND mode in DND configurations Press soft button Menu till you find the Features item Enter Features item till you find the DND item Enter DND item till you find Ring Settings item Press left right navigat...

Page 40: ...all waiting The auto answering can be enabled on line basis When the device is in the default standby mode if user wishes to enable or disable auto answering on a specific line or change the auto answering delay time user could change the auto answering configuration adopt following steps Press soft button Menu till you find the Features item Enter Features item till you find the Auto Answer item ...

Page 41: ...rded to the configured number Call Forward on No Answer When user does not answer the incoming call after the configured delay time the incoming call will be forwarded to the configured number To configure call forward when the device is in the default standby mode Press soft button Menu till you find the Features item Enter Features item till you find the Call Forward item Press Call Forward butt...

Page 42: ...755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 62 Select Line for Call Forward Configuration Figure 63 Select Call Forward Type Figure 64 Activate Call Forward and configure Call Forward Number Figure 65 Set Delay Time for Call Forward on No Answer ...

Page 43: ...ides user can modify DDS key configuration by long press each one Figure 66 DSS LCD Page Configuration Screen The phone provide DSS Key configuration such as Memory Key Speed Dial Intercom BLF Presence Call Park Call Forward For someone Line Key Event MWI DND Hold Transfer Phonebook Redial Pickup Call Forward for entitle line DTMF URL BLF List Key Multicast BLF Intercom Speed Dial number can match...

Page 44: ...Industrial Park Qianjin 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Figure 67 DSS LCD Screen Configuration ...

Page 45: ...or keys to adjust the audio volume for different mode Save the adjustment by pressing OK or Save when done 7 2 Set Ring Tone Volume and Type When the device is in the default standby mode Press soft button Menu till you find the Settings item Enter Settings item till you find the Basic Settings item Enter Basic Settings item till you find Ring Settings item Enter Ring Settings item and you will fi...

Page 46: ...ress soft button Menu till you find the Settings item Enter Settings item till you find the Basic Settings item Enter Basic Settings item till you find Time Date item Enter Time Date item use up down navigator keys to edit the time date parameters and save the settings by pressing OK or Save when done Table 1 Time Settings Parameters Parameters Description Mode Auto Manual Auto Enable network time...

Page 47: ...ss Hh 00 23 mm 00 59 ss 00 59 7 5 Reboot the Device When the device is in the default standby mode Press soft button Menu till you find the Reboot System item Press OK or Enter button a warning message Reboot Now will be prompt to user Press Yes or OK button to execute the reset command or No to exit 7 6 Reset to Factory Default When the device is in the default standby mode Press soft button Menu...

Page 48: ...ides making and receiving phone calls by operating the device directly user could also making and receiving phone calls by operating the controls in the web portal The web call is particularly suitable for users who use headphone User can dial out a number by click the Dial button on top of the title of the web portal page or click a contact in the phonebook or click a number in the call logs to m...

Page 49: ...umber and Select Line 8 3 SYSTEM Information User can get the system information of the device in this page including Model Hardware Version Software Version And also summarization of network status Connection Mode MAC Address IP Address Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP account status Registered Unapplied Trying Timeout 8 4 SYSTEM Account User ma...

Page 50: ... upgrade by periodically checking the software release version on the cloud server Meanwhile user can download the software and upgrade the device manually when there is trouble for the device to connect to the cloud server 8 7 SYSTEM Auto Provision The Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume For the detail of Auto Provisio...

Page 51: ...Configuration on Web Parameters Description Basic Settings Line Status Display the current line status at page loading To get the up to date line status user has to refresh the page manually Username Enter the username of the service account Display Name Enter the display name to be sent in a call request Authentication Name Enter the authentication name of the service account Authentication Passw...

Page 52: ...ward on No Answer Enable call forward on no answer when an incoming call is not answered within the configured delay time the call will be forwarded to the number specified in the next field Call Forward Number for No Answer Set the number of call forward on no answer Call Forward Delay for No Answer Set the delay time of not answered call before being forwarded Enable Hotline Enable hotline confi...

Page 53: ...istration User Agent Set the user agent the default is Model with Software Version Use Quote in Display Name Whether to add quote in display name i e Fanvil vs Fanvil Ring Type Set the ring tone type for the line Conference Type Set the type of call conference Local set up call conference by the device itself maximum supports two remote parties Server set up call conference by dialing to a confere...

Page 54: ...l to the server Enable Blocking Anonymous Call Set the feature code to dial to the server Disable Blocking Anonymous Call Set the feature code to dial to the server Specific Server Type Set the line to collaborate with specific server type this is to be address more in X5 Administration Guide Registration Expiration Set the SIP expiration interval Use VPN Set the line to use VPN restrict route Use...

Page 55: ...rt Set the line to add rport in SIP headers Enable PRACK Set the line to support PRACK SIP message Keep Authentication Keep the authentication parameters from previous authentication Auto TCP Using TCP protocol to guarantee usability of transport for SIP messages above 1500 bytes Enable Feature Sync Feature Sycn with server Enable GRUU Support Globally Routable User Agent URI GRUU BLF Server The r...

Page 56: ...igits are dialed Prefix mode supports a maximum of 30 digits Note Two different special characters are used x Matches any single digit that is dialed Specifies a range of numbers to be matched It may be a range a list of ranges separated by commas or a list of digits Destination Set Destination address This is for IP direct Port Set the Signal port and the default is 5060 for SIP Alias Set the Ali...

Page 57: ... for dial rules The examples below will show how it works Example 1 Global Substitution It seems like a shortcut to dial out When user dial 32 the dialed number will be replaced of 833333 But if user dials 322 the device will still send 322 rather than 8333332 The repleacement rules should be matched globally Figure 70 Global Substitution Configuration Example 2 Local Substitution To dial a long d...

Page 58: ... Add Prefixes If the dialed number starts with the fixed prefix number the phone will send out your dialed phone number adding prefix number automatically For example when users dial 9312 the device will send out 0079312 Figure 72 Add Prefixes Configuration Example 4 Add Suffixes If the dialed number ends with the fixed suffix number the phone will send out your dialed phone number adding suffix n...

Page 59: ... with the fixed prefix number the phone will send out your dialed phone number deleting prefix number automatically For example when users dial 98322 the device will send out 8322 Figure 74 Deletion Configuration 8 14 LINES Dial Plan The device supports 7 dialing modes Press to Send Dial the desired number and press to send it to the server Dial Fixed Length Configure the fixed length to dial out ...

Page 60: ...rence call the other two ways will make a call Press DSS Key to Do Blind Transfer When user is in the XFER screen user can fulfill Blind Transfer by pressing DSS Key 8 15 LINES Global Settings Configure global settings for lines Table 3 Global Settings for Lines on Web Parameters Description SIP Settings Local SIP Port Set the local SIP port used to send receive SIP messages Registration Failure R...

Page 61: ...t Enable Auto Handdown The phone will hang up and return to the idle automatically at hands free mode Auto Handdown Time Specify Auto handdown time the phone will hang up and return to the idle automatically after Auto Hand down time at hands free mode and play dial tone Auto handdown time at handset mode Enable Auto Redial Enable Auto Redial by selecting it then the phone reminds whether redial w...

Page 62: ...the incoming call request with a SIP header of Alert Info instruction to automatically answer the call after specific delay Enable Intercom Mute Enable mute mode during the intercom call Enable Intercom Tone If the incoming call is intercom call the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it the phone auto answers the intercom call during a call If th...

Page 63: ...ne which sent by the specified server or not Allow IP Call If enabled user can dial out with IP address Enable Multi Line Enable phone to make calls for 10 lines max or disable for 2 lines max Enable Default Line If enabled user can assign default SIP line for dialing out rather than SIP1 Enable Auto Switch Line Enable phone to select an available SIP line as default automatically DND Response Cod...

Page 64: ...e number from the dropdown box and click Delete button to remove it 8 17 PHONE Audio Change the audio settings Table 5 Audio Settings on Web Parameters Description First Codec The first preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB Second Codec The second preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Third Codec The third preferential ...

Page 65: ...be 1 9 Speakerphone Ring Volume Set the ring volume in the speakerphone the value must be 1 9 G 729AB Payload Length Set G729 Payload Length G 723 1 Bit Rate 5 3kb s or 6 3kb s is available G 722 Timestamps 160 20ms or 320 20ms is available DTMF Payload Type Enter the DTMF payload type the value must be 96 127 Enable VAD Enable Voice Activity Detection When enabled the device will suppress the aud...

Page 66: ... PHONE Time Date User can configure the device time settings in this page Table 7 Time Date Setting Parameters on Web Parameters Description Network Time Server Settings Time Synchronized via SNTP Enable time sync through SNTP protocol Time Synchronized via DHCP Enable time sync through DHCP protocol Primary Time Server Set primary time server address Secondary Time Server Set secondary time serve...

Page 67: ...eyboard Lock Settings Configure Greeting Words The greeting message will display on the top left corner of the LCD when the device is idle which is limited to 16 characters The default chars are VOIP PHONE 8 21 PHONEBOOK Contacts User can add delete or edit contacts in the phonebook in this page User can browse the phonebook and sorting it by name phones or filter them out by group To add a new co...

Page 68: ...he URL may be based on HTTP HTTPs or FTP protocol with or without authentication If authentication is required user must configure the username and password To configure a cloud phonebook the following information should be entered Phonebook name must Phonebook URL must Access username optional Access password optional NOTICE In regard of creating a cloud phonebook and setting up a cloud phonebook...

Page 69: ...ific number to be blocked or a prefix where any numbers matched the prefix will all be blocked 8 24 PHONEBOOK Advanced User may export current phonebook in xml csv or vcf format file and save it locally on a computer User can also import contacts into phonebook from an xml csv or vcf file NOTICE If user repeatedly imports a same phonebook it will create duplicated contacts in user s phonebook User...

Page 70: ...ll p s User should enter the pick up number for tspecific BLF key to fulfill the pick up operation Presence Compared to BLF the Presence is also able to view whether the user is online Note You cannot subscribe the same number for BLF and Presence at the same time Speed Dial You can call the number directly which you set This feature is convenient for you to dial the number which you frequently di...

Page 71: ... An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 8 27 FUNCTION KEY Softkey User can configure different functions in different screens for each softkey Figure 75 Softkey Configuration ...

Page 72: ...r stopped from the device web portal 9 1 1 L2TP NOTICE The device only supports non encrypted basic authentication and non encrypted data tunneling For users who need data encryption please use OpenVPN instead To establish a L2TP connection users should log in to the device web portal open page Network VPN In VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address...

Page 73: ...should get the following authentication and configuration files from the OpenVPN hosting provider and name them as the following OpenVPN Configuration file client ovpn CA Root Certification ca crt Client Certification client crt Client Key client key User then upload these files to the device in the web page Network VPN Section OpenVPN Files Then user should check Enable VPN and select OpenVPN in ...

Page 74: ...s The following basic information will be provided Mode IP Software Version More User can select More item to get more information in detail 10 2 Upgrade to the latest software Fanvil will keep publishing software update to fix bugs and improve device features The device will check for new software release on Fanvil cloud server automatically and periodically If there is a newer software version p...

Page 75: ... The device wlll be rebooted into a clean factory default state 10 5 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification To get the packets dump of the device user needs to log in the device web portal open page System Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the captu...

Page 76: ...nvil website Step 2 Setup a FTP server on a PC and put the downloaded software in the FTP repository Windows users can download free FTP server software such as WFTPD32 or 3CDaemon Step 3 Configure the PC with fixed IP address as 192 168 10 10 Step 4 Connect device network with the PC Step 5 Telnet from PC to device telnet 192 168 10 1 Step 6 When telnet connection established it will run POST mai...

Page 77: ... refer to the instructions in 10 6 Entering Post Mode and Recover System Image to restore the system image Device could not register to a service provider 1 Please check if device is well connected to the network The network Ethernet cable should be connected to the Network port NOT the PC port If the cable is not well connected to the network icon WAN disconnected will be flashing in the middle o...

Page 78: ...dset port NOT Headphone port 2 The network bandwidth and delay may be not suitable for audio call at the moment Poor Audio or Low Volume in Headphone 1 There are two Headphone wire sequence in the market Please use the Headphone provided by Fanvil or consult Fanvil the wire sequence if you wish to use a third party headphone 2 The network bandwidth and delay may be not suitable for audio call at t...

Page 79: ...on Table 10 Keypad Icons Phonebook Redial Call logs Handsfree HF speaker Phone lock Long pressed Key Mute Microphone During Call Volume Down Volume Up Table 11 Status Prompt and Notification Icons Call out Call in Call Hold Network Disconnected Keypad Locked Missed calls SMS New voice message waiting Do Not Disturb activated on Phone Auto answering activated Call forward activated Handsfree HF Mod...

Page 80: ...ail sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Appendix II Text Input from Keypad Table 12 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 space Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i 5 j k l 6 m n o 7 p q r s 8 t u v 9 w x y z 0 0 spac...

Page 81: ...18 Email sales fanvil com support fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 512 21997 Upper Case Alphabets 1 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space space Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w z y x W Z Y X 0 space space ...

Page 82: ... is trying to register Red Blinking Line error Registration failure Red On Line in use Talking Yellow On Call holding BLF Green On Subscripted number is idle Red On Subscripted number is busy Red Blinking Subscripted number is dialing Off Subscripted number is unavailable DND Red On Enable DND Off Disable DND MWI Green On New voice message waiting Off No new voice message Table 14 ENB LED State LE...

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