Fanvil LINKVIL W611W User Manual Download Page 8

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W611W User Manual

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- DND setting interface

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- DND timer

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- DND Settings

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- Line DND

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- Select the line to set up call forwarding

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- Select call forward type

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- Enable call forwarding and configure the call forwarding number

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- Set call forward

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- Transfer interface

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- Semi-Attended transfer

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- Attended transfer

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- Call waiting setting

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- Web call waiting setting

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- Web call waiting tone setting

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- Local conference setting

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- Local conference (1)

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- Local conference (2)

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- Network conference

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- Enable anonymous call

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- Enable Anonymous web page call

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- Anonymous call log

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- Anonymous calls are not allowed on the phone

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- Page Settings blocking anonymous call

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- Phone hotline setting interface

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- Hotline set up on webpage

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- Set up an emergency call number

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- Dial the emergency number

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- Web server recording

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- Web SIP info recording

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- Configure the agent account in normal mode

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- Configure the proxy account-hotel Guest mode

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- Agent logon page

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- Web Intercom configure

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- Multicast Settings Page

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- SMS icon

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- New Voice Message Notification

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Summary of Contents for LINKVIL W611W

Page 1: ...W611W User Manual User Manual W611W Software Version 2 12 4 8 Release Date 2022 10 13 ...

Page 2: ...elt clip 22 6 Appendix Table 23 6 1 Appendix I Icon 23 6 2 Appendix II Keyboard character query table 25 6 3 Appendix III LED Definition 26 7 Introduction to the User 28 7 1 Instruction of Keypad 28 7 2 Using Handset Hands free Speaker Headset 29 7 3 Power on off operation 30 7 4 Connection Wi Fi 30 7 5 Connect to Bluetooth 32 7 6 Sleep State 34 7 7 Standby Interface 34 7 8 Phone Status 35 7 9 Web...

Page 3: ...er 54 8 12 2 Semi Attended transfer 55 8 12 3 Attended transfer 55 8 13 Call Waiting 56 8 14 Conference 57 8 14 1 Local Conference 57 8 14 2 Network Conference 58 8 15 Anonymous Call 59 8 15 1 Anonymous Call 59 8 15 2 Ban Anonymous Call 61 8 16 Hotline 62 8 17 Emergency Call 62 9 Advance Function 64 9 1 Record 64 9 1 1 Server Record 64 9 1 2 SIP INFO Record 64 9 2 Agent 65 9 3 Intercom 66 9 4 MCAS...

Page 4: ...emove Contacts in Group 80 10 2 2 Blocked List 81 10 2 3 Cloud Phone Book 82 10 2 3 1 Configure Cloud Phone book 82 10 2 3 2 Downloading Cloud Phone book 83 10 3 Call Log 84 10 4 Function Key 85 10 5 Wi Fi 86 10 6 Headset 86 10 6 1 Wired Headset 86 10 6 2 Bluetooth Headset 87 10 7 Advanced 88 10 7 1 Line Configurations 88 10 7 2 Network Settings 88 10 7 2 1 Network Settings 88 10 7 2 2 VPN 91 10 7...

Page 5: ...e Basic Settings 114 12 10 Line RTCP XR 114 12 11 Phone settings Features 115 12 12 Phone settings Media Settings 119 12 13 Phone settings MCAST 120 12 14 Phone settings Action 120 12 15 Phone settings Time Date 120 12 16 Phone settings Time Plan 121 12 16 1 Repeat Period Select Daily 123 12 16 2 Repeat Period Select Weekly 124 12 16 3 Time Plan List 124 12 16 4 Delete 124 12 17 Phone settings Ton...

Page 6: ...32 Security Trust Certificates 134 12 33 Security Device Certificates 135 12 34 Security Firewall 136 12 35 Device Log Device Log 137 13 Trouble Shooting 138 13 1 Get Device System Information 138 13 2 Power on off 138 13 3 Reboot Device 138 13 4 Reset Device to Factory Default 138 13 5 Screenshot 138 13 6 Network Packets Capture 139 13 7 Get Log Information 140 13 8 USB U Disk Upgrade 140 13 9 Co...

Page 7: ...38 Picture 16 Phone line SIP address and account information 38 Picture 17 Web SIP registration 39 Picture 18 Default line 40 Picture 19 Enable voice channel dialing 41 Picture 20 Open the voice channel and dial the number 41 Picture 21 Call number 42 Picture 22 Answering calls 42 Picture 23 Talking interface 42 Picture 24 The second call interface 43 Picture 25 Two way calling 43 Picture 26 Set r...

Page 8: ...conference 1 58 Picture 53 Local conference 2 58 Picture 54 Network conference 59 Picture 55 Enable anonymous call 60 Picture 56 Enable Anonymous web page call 60 Picture 57 Anonymous call log 60 Picture 58 Anonymous calls are not allowed on the phone 61 Picture 59 Page Settings blocking anonymous call 61 Picture 60 Phone hotline setting interface 62 Picture 61 Hotline set up on webpage 62 Picture...

Page 9: ...e 89 Browsing Contacts in a Group 81 Picture 90 Add Contacts in a Group 81 Picture 91 Add Blocked List 82 Picture 92 Web Blocked List 82 Picture 93 Cloud phone book list 83 Picture 94 Downloading Cloud Phone book 83 Picture 95 Browse contacts in cloud phone book 83 Picture 96 Call Log 84 Picture 97 Filter call record types 85 Picture 98 DSS LCD key Page Configuration Screen 85 Picture 99 DSS setti...

Page 10: ...ules 111 Picture 125 Dial rules table 1 112 Picture 126 Dial rules table 2 112 Picture 127 Action Plan 113 Picture 127 Time Plan 1 122 Picture 129 Time Plan 2 123 Picture 130 Time Plan 3 124 Picture 131 Time Plan 4 124 Picture 132 Time Plan 5 124 Picture 133 Time Plan 6 125 Picture 134 Tone settings on the web 125 Picture 135 Web cloud phone book Settings 127 Picture 136 DSSkey Page settings 129 P...

Page 11: ... Manual 12 141 Picture 147 Firewall Input rule table 137 Picture 148 Delete firewall rules 137 Picture 149 Screenshot 139 Picture 150 Web capture 140 Picture 151 reparation required for the USB U disk upgrade 141 ...

Page 12: ...12 Auto Provision 96 Table 13 Firmware upgrade 98 Table 14 Service port 104 Table 15 Line configuration on the web page 105 Table 16 Phone 7 dialing methods 110 Table 17 Dial up rule configuration table 111 Table 18 Action Plan 113 Table 19 Set the line global configuration on the web page 114 Table 20 VQ RTCP XR Settings 114 Table 21 General function Settings 115 Table 22 Voice settings 119 Table...

Page 13: ...with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire electric shock and breakdown Do not use harsh chemicals cleaning solvents or strong detergents to clean it Wipe it with a soft cloth that has been slightly dampened in a mild soap and water solution When lightning do not touch power plug it m...

Page 14: ... may cause a short circuit of the battery pack Do not transport and store batteries together with metal items such as necklaces and hairpins Do not knock or throw the battery pack Do not directly solder the battery pack or battery and do not pierce the battery with nails or other sharp objects Please use the charger configured at the time of purchase when charging ...

Page 15: ...idences hotels warehouses For mobile office application scenarios it provides users with mobile communication services with an excellent protection level of IP67 effective waterproof and dustproof and anti drop height of 1 2 meters W611W is a cost effective portable office device that provides convenient operation while achieving environmental protection for users It will be an ideal choice for bu...

Page 16: ...W611W User Manual 17 141 4 2 Packing Contents Battery Cover Charging Base Quick Start Guide IP Phone Rechargeable Battery Belt Clip Power Adapter ...

Page 17: ...he battery cover Take out the battery cover from the packaging box and press the battery cover firmly along the edge of the battery compartment to ensure that the outer surface of the battery cover is completely inserted into the battery compartment and flush with the edge of the battery compartment reaching IP67 waterproof level 4 Install the back cover Align the back cover with the buckle on the...

Page 18: ...W611W User Manual 19 141 Install the battery cover Install the back cover Picture 1 Install the battery ...

Page 19: ... packaging box with the battery with the notch facing up put the battery C at the battery compartment C and pull the battery button until it completely fits the underside of the battery 5 Install the battery cover Take out the battery cover from the packaging box and press the battery cover firmly along the edge of the battery compartment to ensure that the outer surface of the battery cover is co...

Page 20: ...icture 2 Replacement battery Special statement This product belongs to the three proof equipment of IP67 Under normal use please do not disassemble the battery cover arbitrarily After long term disassembly the protection level of IP67 will be affected We are not responsible Battery button Buckle ...

Page 21: ...cture 3 Connect the charging base Note 1 Use Fanvil supplied power adapter 5V 2A A third party power adapter may damage the handset 2 Check the charging status on the top right corner of the LCD scree 5 4 Install the belt clip Picture 4 Install the belt clip ...

Page 22: ... a call increase or decrease the volume of the headset handle hands free Softkey Left and right navigation keys Up key call record shortcut key Down key status shortcut key OK key Return to the home page hang up the call enter sleep state exit sleep state Long press to power on off Dial switch the call channel Phone book keyboard Hands free key turn on off the hands free channel Table 2 Status Pro...

Page 23: ...o answering activated Call forward activated Do not disturb activated Red SIP hotspot activated VPN activated Bluetooth device paired connection Voice quality level of call Keypad locked Forward call s Missed call s Received call s Dialed call s Internet connected Internet is disconnected ...

Page 24: ...failure 6 2 Appendix II Keyboard character query table Table 3 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 _ Switch input method Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i 5 j k l 6 m n o 7 p q r s 8 t u v 9 w x y z 0 space ...

Page 25: ... type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w z y x W Z Y X 0 0 _ Switch input method 6 3 Appendix III LED Definition Table 4 Status Indicator LED State Type LED Light State Status Indicator Yellow On Charging Green On Fully Charged Red and Yellow Blinking alternately Low Battery ...

Page 26: ...W611W User Manual 27 141 Type LED Light State Yellow Breathing Blinking Missed calls or unread messages Yellow Blinking Quickly Ringing ...

Page 27: ...t the brightness of the screen Status Indicator Indicates the phone s in call and charging status Earphone jack Plug in headset open headset channel Volume Up Key In the standby state ring and ring configuration interface press this button to increase the ring volume Press this button to increase the volume on the call or volume adjustment screen Volume Down Key In the standby state ring and ring ...

Page 28: ... the function Dial key Dial switch the call channel Phonebook key Press the Phonebook button the user can enter the phonebook interface select a contact to call Hang up key Return to the home page hang up the call Enter sleep state exit sleep state Long press to power on off DTMF Key These 12 standard phone keys provide standard phone button functionality At the same time certain long key presses ...

Page 29: ...tion shutdown operation Hard shutdown long press the red on hook button until shutdown Soft shutdown long press the red on hook button to pop up the shutdown window choose whether to shutdown Automatic shutdown when low battery When the battery is about to run out it will prompt low battery The phone automatically shuts down when the battery runs out reboot Go to Menu Settings Reboot System and se...

Page 30: ... Unconnected Wi Fi Off prompt Network Disconnect Cancel Return to standby OK Go to the Wi Fi Settings Wi Fi open connected Wi Fi connection disconnected prompt IP acquisition failed Cancel Return to standby OK Go to the State Network Wi Fi Open connected Wi Fi Off two prompts first Network Disconnect before IP acquisition failure Cancel Return to standby OK Refto both above ...

Page 31: ... Web connection Wi Fi 7 5 Connect to Bluetooth W611W supports Bluetooth external line The method of connecting W611W to a Bluetooth device is as follows 1 Enter Menu Settings Bluetooth Settings to enable Bluetooth settings 2 Select the paired device and press the OK button to scan for available Bluetooth around 3 Select the corresponding bluetooth device in the bluetooth list click connect the scr...

Page 32: ...ze phone contacts After confirming the phone contacts will be synchronized to the W611W contact directory which can be viewed in Menu Contacts Phone Book 6 After the bluetooth is connected the bluetooth icon will be displayed after the bluetooth device in the bluetooth list At the same time the status bar of the standby interface will also display the Bluetooth icon Connect to Bluetooth Picture 9 ...

Page 33: ...ep state exit hibernation The phone automatically exits the sleep state when there is an incoming call Press the phone button to exit the sleep state 7 7 Standby Interface Picture 11 Screen Layout Default Main Interface The image above shows the default idle screen interface which is the state of the user interface most of the time The status bar on the main screen displays the device status infor...

Page 34: ... described in 6 1 Appendix I On some screens the screen does not fully display due to too many items or too long text They will be grouped together into a list with scroll icons If the user sees a scroll icon they can use the up down navigation keys to scroll through the list Picture 12 Scroll Icon 7 8 Phone Status The phone status includes the following information about the phone Network Status ...

Page 35: ...status through the phone interface and the web interface Phone interface When the phone is in standby mode press Menu Status and select the option to view the corresponding information as shown in the figure Picture 13 The Phone status WEB interface Refer to 7 9 Web management to log in the phone page enter the System Information page and check the phone status as shown in the figure ...

Page 36: ...web page of the phone The user needs to enter the IP address of the phone in the browser and open the web page of the phone firstly The user can check the IP address of the phone by pressing Menu Status Open the browser enter the phone IP log in to the phone web page the first thing to see is the phone landing page ...

Page 37: ...ervice provider with the server s address and user s authentication as stored in the configurations The user can conduct line configuration on the interface of the phone or the webpage and input the corresponding information at the registered address registered user name registered password and SIP user and registered port respectively which are provided by the SIP server administrator Phone inter...

Page 38: ...Manual 39 141 WEB interface After logging into the phone page enter Line SIP and select SIP for configuration click apply to complete registration after configuration as shown below Picture 17 Web SIP registration ...

Page 39: ...PHONE Features Basic Settings Picture 18 Default line Dialing Methods User can dial a number by Entering the number directly Selecting a phone number from phonebook contacts Refer to 10 2 1 Local Contact Selecting a phone number from cloud phonebook contacts Refer to 10 2 3 Cloud Phone Book Selecting a phone number from call logs Refer to 10 3 Call Log Redialing the last dialed number Dialing Numb...

Page 40: ... dial key or handsfree key dial the number with one of the above methods When completing the number dial user can press Dial button or OK button to call out or the number can also be dialed out automatically after timeout Picture 20 Open the voice channel and dial the number Cancel Call While calling the number user can stop the audio channel by putting back the handset or pressing the hands free ...

Page 41: ...oming call the user should press the hang up button 8 2 1 Talking When the call is connected user will see a talking mode screen as the following figure Picture 23 Talking interface Table 6 Talking mode Number Name Description Voice channel The icon shows the voice channel mode being used Default line The line currently used by the phone Call to end name The name of the person on the other end of ...

Page 42: ...l be flashing in orange User can accept or reject the call as same as normal incoming call When the waiting call is answered the first call will be held on automatically Picture 24 The second call interface Second Outgoing Call To make a second call User can press Select New Call Transfer Conference button to dial the second call Then dial the number the same way as making a phone call Another alt...

Page 43: ...ust press the Resume key to return to the call state or put the receiver back and press the hands free button to end the call 8 4 Redial W611W has no physical redial key users can set the side function key as redial key when using Setting method In standby press Menu Settings Keyboard DSS Key Settings select the function key to be set select the type of function key for the type and select Redial ...

Page 44: ...ist Use the navigation key and up and down keys to select the number press the call out key or wait for time out 8 6 Auto Answering User may turn on the auto answering mode on the device and any incoming call will be automatically answered The auto answering can be enabled on line basis The user can start the automatic answer function in the telephone interface or the webpage interface Phone inter...

Page 45: ...8 Line 1 enables auto answering Picture 29 The line has enabled auto answering WEB interface Log in the phone page enter Line SIP select SIP Basic settings start auto answering and click apply after setting the automatic answering time ...

Page 46: ... call history press the Callback button and the phone will say can t process Set the callback key through the phone interface Under standby press Menu Basic Keyboard DSS key Settings Choose Call Back function input the callback key name press OK key to save Picture 31 Set the callback key on the phone Set the callback key through the web interface ...

Page 47: ...l You can also turn on mute on any screen such as the free screen and mute the ringtone automatically when there is an incoming call Mute mode can be turned on in all call modes handles Headsets or hands free 8 8 1 Mute the Call Press Select Mute during a call Mute icon is displayed in the call interface as shown in the figure Picture 33 Mute the call Cancel mute Press Select Mute again The mute i...

Page 48: ...is an incoming call the phone will display the incoming call interface but will not ring Picture 34 Ringing mute Cancel ring tone mute Press the mute button when the phone is in standby mode Press the volume up key to mute when the phone is in standby The mute icon is no longer displayed in the upper right corner after canceling 8 9 Call Hold Resume The user can press the Select Hold button to mai...

Page 49: ...s Phone and press the OK key to save after completion 3 The user will see the DND icon in the status bar and the device has enabled Do Not Disturb Mode Picture 36 Enable DND If the user wants to enable disable the uninterrupted function on a specific line the user can set the methods as the following 1 Press the Menu Features DND button to enter the DND edit page 2 Use the left right navigation ke...

Page 50: ...rn red when ringing Picture 38 DND timer WEB interface enable disable DND After logging into the web page enter Phone setting Features DND settings set the DND type off phone line and DND timing function Picture 39 DND Settings The user turns on the DND for a specific route on the web page Enter Line SIP select a Line Basic settings and enable DND ...

Page 51: ...ditional Call Forward Forward any incoming call to the configured number Call Forward on Busy When user is busy the incoming call will be forwarded to the configured number Call Forward on No Answer When user does not answer the incoming call after the configured delay time the incoming call will be forwarded to the configured number Phone interface Default standby mode 1 Press Menu Features Call ...

Page 52: ... call forward type 3 Select enable disable by pressing the left right navigation button Picture 43 Enable call forwarding and configure the call forwarding number 4 Browse the parameters set by the up down navigation key and enter the required information When finished press the OK button to save the changes WEB interface Enter Line SIP Select a Line Basic settings and set the type number and time...

Page 53: ...ide Semi Attended transfer When you hear the ring back transfer the call to the other party Attended transfer When the caller answers the call transfer the call to the other party Note For more transfer Settings please refer to 12 6 Line Dial Plan 8 12 1 Blind transfer During the call the user presses the function menu button Xfer Enter the number to transfer or press the contact button or the his...

Page 54: ...he third party is not answered press the transfer on the call interface to make the semi attendance transfer or press the end button to cancel the semi attendance transfer Picture 46 Semi Attended transfer 8 12 3 Attended transfer Attendance transfer is also known as courtesy mode which is to transfer the call by calling the other party and waiting for the other party to answer the call The same p...

Page 55: ...eceive a new call on the line the tone will beep The user can enable disable the call waiting function in the phone interface and the web interface Phone interface Press Menu Features Call waiting the navigation key and left right button enable disable call waiting and call waiting tone Picture 48 Call waiting setting WEB interface Enter Phone Settings Features Basic Settings enable disable call w...

Page 56: ...ettings The meeting mode is set as local the default is local mode as shown in the figure Picture 51 Local conference setting Two ways to create a local conference 1 The device has two calls press the conference button on the call interface select another existing number when selecting the conference number and press the confirm button to establish a local 3 way conference as shown in the figure ...

Page 57: ...three party conference As shown in the figure Picture 53 Local conference 2 Note During a conference press the Select Separate key to separate the conference and press the end key to end the call 8 14 2 Network Conference Users need server support for network conference Log in the web page enter Line SIP Basic settings set the conference mode as server mode default is local mode set the server con...

Page 58: ...embers to the conference Follow the voice prompt to operate Note the upper limit of the number of participants in the network conference varies according to the server 8 15 Anonymous Call 8 15 1 Anonymous Call The phone can set up anonymous calls to hide the calling number and the calling name You can see anonymity in the context of Menu Advanced Accounts SIP Line Advanced The default is none whic...

Page 59: ...de of anonymous calls Setting to enable anonymous calls also corresponds to the SIP line That is the setting under the SIP1 page can only take effect on the SIP1 line Picture 56 Enable Anonymous web page call The following is a transcript of an anonymous call received by the phone Picture 57 Anonymous call log ...

Page 60: ... and all SIP lines will be displayed Click Softkey Switch or to switch the SIP line and enable anonymous call Picture 58 Anonymous calls are not allowed on the phone On the web page Line SIP System also can disable anonymous calls The setup to disable anonymous calls also corresponds to the SIP line That is the setting under the SIP1 page can only take effect on the SIP1 line Picture 59 Page Setti...

Page 61: ...is off by default Open the hotline set the hotline number set the delay time of the hotline Picture 60 Phone hotline setting interface On the website Line SIP Basic Settings can also set up a hotline The setup hotline also corresponds to the SIP line That is the hotline set in the SIP1 webpage can only be activated in the SIP1 line Picture 61 Hotline set up on webpage 8 17 Emergency Call The emerg...

Page 62: ... Basic Settings page set up the emergency call code if you need to set up more than one emergency call code please use to separate Picture 62 Set up an emergency call number 2 When the phone set the keyboard lock you can call the emergency call number without unlocking as shown in the figure Picture 63 Dial the emergency number ...

Page 63: ...pe is selected as network and the address and port of the recording server are filled in and the voice coding is selected The web is as follows Picture 64 Web server recording Note to be used with Fanvil recording software 9 1 2 SIP INFO Record The phone is registered with a server that supports SIP INFO recording After registering the account check the recording module of Application Record Setti...

Page 64: ...Guest mode requires server support Normal Mode Configure agent function set a DSSkey as agent press the function key or enter the Menu Features Agent to enter the agent page The SIP server needs to be configured before the account can be configured Note The password to enter the proxy configuration is the same as the menu password the default is 123 Picture 66 Configure the agent account in normal...

Page 65: ...he user can select the status of the number including Login Logout Unavailable Available and Wrap up Using agent functions 1 When he phone has been configured on SIP server fill in the correct number and user name password click login and then the phone can be registered to the SIP server 2 After registration click logout and the phone can delete the user name and password and log out of the SIP a...

Page 66: ...ge Enable Intercom Barge by selecting it the phone auto answers the intercom call during a call If the current call is intercom call the phone will reject the second intercom call 9 4 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group User can configure a multicast DSS Key on the phone which allows user to send a Real Time Transport Protocol RTP...

Page 67: ...ll take precedence over all incoming paging calls Name Listened multicast server name Host port Listened multicast server s multicast IP address and port Multicast Go to web page of Function Key Function Key select the type to multicast set the multicast address and select the codec Click Apply Set up the name host and port of the receiving multicast on the web page of Phone Settings MCAST Press t...

Page 68: ...d View SMS Go to Menu Message SMS Select Inbox to enter the SMS inbox interface Select the unread message and press OK to read the unread message Reply to SMS Go to Menu Message SMS Select Inbox to enter the SMS inbox interface Select the message you want to reply to select Option Reply edit it and click Send 9 5 2 MWI Message Waiting Indicator If the service of the lines supports voice message fe...

Page 69: ...one is in the default standby state Access Menu Message Voice Message Open the voice message configuration interface and select the line to be configured by pressing the up down navigation buttons Press the Edit button to edit the voice message number When finished press the OK button to save the configuration SIP1 m n m in front of Fanvil line brackets represents unread voice messages and n repre...

Page 70: ... hotspot and other phones set B and C function as SIP hotspot clients When somebody calls phone set A phone sets A B and C all ring at the same time When any phone set answers the call other phone sets stop ringing The call can be answered by only one phone set When B or C initiates a call the SIP number registered by phone set A is the calling number To set a SIP hotspot register at least one SIP...

Page 71: ...ient Monitor Type Either the Multicast or Broadcast is ok If you want to limit the broadcast packets you d better use broadcast But if client choose broadcast the SIP hotspot phone must be broadcast Monitor Address The address of broadcast hotspot server and hotspot client must be same Remote Port Type the Remote port number Configure SIP hotspot server Picture 76 SIP hotspot server configuration ...

Page 72: ...tension number is 0 When the phone is used as the client the extension number is increased from 1 you can view the extension number through the SIP Hotspot page Call extension number The hotspot server and the client can dial each other through the extension number For example extension 1 dials extension 0 ...

Page 73: ...e drop down box at the top right corner of the page as shown in the figure Picture 79 Language setting on Web page The function box on the right side of the web interface language setting box is Synchronize language to phone if selected the phone language will be synchronized with the webpage language If it is not selected it will not be synchronized 10 1 2 Time Date Users can set the phone time t...

Page 74: ...s Time Date as shown in the figure Picture 81 Set time date on webpage Table 11 Time Settings Parameters Parameters Description Mode Auto Manual Auto Enable network time synchronization via SNTP protocol default enabled Manual User can modify data manually SNTP Server SNTP server address Time zone Select the time zone ...

Page 75: ...hone screen parameters through both of the phone interface and web interface Phone When the phone is in the default standby state go to Menu Basic Screen to edit the screen parameters After editing click OK to save as shown in the figure Picture 82 Set screen parameters on phone Web Go to Phone Settings Advanced edit the screen parameters and click Apply to save 10 1 3 1 Brightness and backlight S...

Page 76: ...fter saving return to standby mode and enter the screen saver after 15s as follows Picture 84 Phone screen saver 10 1 4 Ring When the device is in the default standby mode Press soft button Menu till you find the Basic item Enter Basic item till you find Ring item Enter Ring item and you will find Headset or Handsfree item press left right navigator keys to adjust the ring volume save the adjustme...

Page 77: ...ssage can only be displayed in the upper left corner of standby mode when the default option is disabled 10 1 7 Reboot When the device is in the default standby mode Press soft button Menu till you find the Basic item Enter Basic item till you find Reboot item Press OK a prompt message restart now prompts the user Press OK to restart the phone or Cancel The phone is in standby mode The configurabl...

Page 78: ...nged in the alphabet order User may browse the contacts with up down navigator keys The record indicator tells user which contact is currently focused User may check the contact s information by pressing OK button 10 2 1 1 Add Edit Delete Contact To add a new contact user should press Add button to open Add Contact screen and enter the contact information of the followings Contact Name Tel Number ...

Page 79: ...ault the group list is blank User can create his her own groups edit the group name add or remove contacts in the group and delete a group To add a group press Add Group button To delete a group press Option Delete button To edit a group press Edit button The Number behind the group name means the total contacts number of selected groups Picture 88 Group List 10 2 1 3 Browse and Add Remove Contact...

Page 80: ...ion Delete Picture 90 Add Contacts in a Group 10 2 2 Blocked List The device Support Blocked List such as the number added to the Blocked List the number of calls directly refused to the end the end of the phone shows no incoming calls Blocked Listed Numbers can be called out normally There are multiple ways to add a number to Blocked List on devices It can be added directly on Menu Contact Blocke...

Page 81: ...list individually It is also a useful tool to synchronize his her phonebook from a personal mobile phone to the device with Fanvil Cloud Phonebook Service and App which is to be provided publicly soon NOTICE The cloud phonebook is ONLY temporarily downloaded to the device each time when it is opened on the device to ensure the user get the latest phonebook However the downloading may take a couple...

Page 82: ...g OK Enter button The device will start downloading the phone book The user will be prompted with a warning message if the download fails Once the cloud phone book is downloaded completely the user can browse the contact list and dial the contact number same as in local phonebook Picture 94 Downloading Cloud Phone book Picture 95 Browse contacts in cloud phone book ...

Page 83: ...ord is presented with call type and call party number name User can check further call log detail by pressing OK button and dial the number with Dial button or add the call log number to phonebook with pressing Option Add to Contact User can delete a call log by pressing Delete button and clear all call logs by pressing Delete All button Picture 96 Call Log Users can also filter the call records o...

Page 84: ...s a function key type such as PTT triggered by a long press and the health value is configured you can go to Menu Basic Keyboard DSS Key Settings Or configure and change the value of the function key on the web page Picture 98 DSS LCD key Page Configuration Screen The DSS Key could be configured as followings Memory Key Speed Dial Intercom MWI Call Forward to someone Line Key Event MWI DND Hold Tr...

Page 85: ...ts wireless Internet access For more details please refer to 7 4 Connecting to Wi Fi 10 6 Headset 10 6 1 Wired Headset The device supports wired earphones with 3 5mm earphone jack enabling the earphones to play incoming call prompts earphone calls etc After the phone is connected to the headset the status bar displays the headset icon indicating that the headset channel is available On the webpage...

Page 86: ...adset is connected to the phone the incoming call can be answered by pressing the Bluetooth answer button Hang up 1 When talking with Bluetooth headset you can hang up the phone by pressing the button on Bluetooth headset 2 When there is an incoming call double click the answer button to reject the call 3 When the caller is in the ringing state press the answer button of the headset to cancel the ...

Page 87: ...ns should use web management portal to modify or System in accounts on the individual line to configure those options Picture 103 Configure Advanced Line Options 10 7 2 Network Settings 10 7 2 1 Network Settings IP Mode There are 3 network protocol mode options IPv4 IPv6 and IPv4 IPv6 Users can set it on the webpage Network Basic Select Wi Fi for the network type and you can set the network mode ...

Page 88: ...ture 105 DHCP network mode When using DHCP mode phone will get the IP address from DHCP server router Use DHCP DNS It is enabled as default Enable means phone will get DNS address from DHCP server and disable means not Use DHCP time It is disabled as default Enable to manage the time of get DNS address from DHCP server and disable means not ...

Page 89: ...7 Static IP network mode When using Static IP mode user must configure the IP address manually IP Address Phone IP address Mask sub mask of your LAN Gateway The gateway IP address Phone could access the other network via it Primary DNS Primary DNS address The default is 8 8 8 8 Google DNS server address Secondary DNS When primary DNS is not available Secondary DNS will work IPv6 ...

Page 90: ...nsportation Protocol L2TP and OpenVPN The VPN connection must be configured and started or stopped from the device web portal L2TP NOTICE The device only supports non encrypted basic authentication and non encrypted data tunneling For users who need data encryption please use OpenVPN instead To establish a L2TP connection users should log in to the device web portal open webpage Network VPN In VPN...

Page 91: ...e Network VPN select OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenVPN connection Same as L2TP connection the connection will be established every time when system rebooted until user disable it manually 10 7 2 3 Web Server Type Configure the Web Server mode to be HTTP or HTTPS and will be activated after the reboot Then user could use...

Page 92: ... advanced setting Current password is the password user configured before If no configuration before the default password is 123 New password is the new password user to use After configuring the menu password it will work immediately Picture 112 Keyboard lock password Keyboard password is used to unlock the phone once it s locked ...

Page 93: ... If the menu password is correct phone will go to keyboard password interface As default the keyboard password is disabled When it is enabled the keyboard will be locked after timeout If user does not configure the keyboard lock time it is 0 as default Long pressing will lock the phone There will be a lock icon in the top of LCD Phone will reminder Enter Password after pressing any keys Picture 11...

Page 94: ...sion Picture 117 Phone auto provision settings Fanvil devices support SIP PnP DHCP options Static provision TR069 If all of the 4 methods are enabled the device will be upgraded according to the method obtained first Transferring protocol FTP TFTP HTTP HTTPS This article only briefly introduces automatic deployment For details please refer to the document Fanvil Auto Provision ...

Page 95: ...ill be kept Download Common Config enabled Whether phone will download the common configuration file Enable Server Digest When the feature is enable if the configuration of server is changed phone will download and update DHCP Option Option Value Confiugre DHCP option DHCP option supports DHCP custom option DHCP option 66 DHCP option 43 3 methods to get the provision URL The default is Option 66 C...

Page 96: ...l check the update every 1 hour Update Mode Provision Mode 1 Disabled 2 Update after reboot 3 Update after interval TR069 Enable TR069 Enable TR069 after selection ACS Server Type There are 2 options Serve type common and CTC ACS Server URL ACS server address ACS User ACS server username up to is 59 character ACS Password ACS server password up to is 59 character Enable TR069 Warning Tone If TR069...

Page 97: ...irmware upgrade information display Table 13 Firmware upgrade Parameter Description Upgrade server Enable Auto Upgrade Enable automatic upgrade If there is a new version txt and new software firmware on the server phone will show a prompt upgrade message after Update Interval Upgrade Server Address1 Set available upgrade server address ...

Page 98: ...displayed under the new version description information The file requested from the server is a TXT file called vendor_model_hw1_0 txt Hw followed by the hardware version number it will be written as hw1_0 if no difference on hardware All Spaces in the filename are replaced by underline For example the txt file name requested by X7C phone is linkvil _w611w_hwv1_0 txt The URL requested by the phone...

Page 99: ...and press OK Press System to enter the password default password is 123 to enter the interface Press the Restore factory Settings button to select the file to be cleared Press OK to clear after completion When you select clear configuration file and clear all the phone will restart automatically after clearing 2 In standby press and hold the OK button for 6S to perform the reset operation ...

Page 100: ...time And summarization of network status Network Mode Ethernet MAC Wi Fi MAC Bluetooth MAC Ethernet IP Wi Fi IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP account status Registered Unapplied Trying Timeout 11 3 System Account On this page the user can change the password for the login page Users with administrator rights can also add or delete users manage...

Page 101: ...including configuration and database tables 11 5 System Upgrade Upgrade the phone software version customized ringtone background boot logo icon etc can also be upgraded to delete the file Ring tone support wav format 11 6 System Auto Provision The Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume For the detail of Auto Provision ple...

Page 102: ...existence of wifi and Ethernet and users can log in to the web page with any network address for configuration For example WiFi access IP is 172 16 3 138 and Ethernet access IP is 172 16 7 116 Page login 172 16 7 116 172 16 3 138 Any network address login page for configuration Picture 120 Network Priority This page can turn on WiFi add WiFi information and view the wireless network list Picture 1...

Page 103: ...utomatically login to the web page HTTP Port The default is 80 If you want system security you can set ports other than 80 Such as 8080 webpage login HTTP ip 8080 HTTPS Port The default is 443 the same as the HTTP port RTP Port Range Start The value range is 1025 to 65535 The value of RTP port starts from the initial value set For each call the value of voice and video port is added 2 RTP Port Qua...

Page 104: ...er the SIP server port default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS Registration Expiration Set SIP expiration date SIP Server 2 Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS Registration Expiration Set SIP expira...

Page 105: ... device itself maximum supports two remote parties Server set up call conference by dialing to a conference room on the server Server Conference Number Set the conference room number when conference type is set to be Server Subscribe For Voice Message Enable the device to subscribe a voice message waiting notification if enabled the device will receive notification from the server if there is voic...

Page 106: ...y unavailable under multiple proxy scenarios Codecs Settings Set the priority and availability of the codecs by adding or remove them from the list System Use Feature Code When this setting is enabled the features in this section will not be handled by the device itself but by the server instead In order to control the enabling of the features the device will send feature code to the server by dia...

Page 107: ...onse to an incoming call request Keep Alive Type Set the line to use dummy UDP or SIP OPTION packet to keep NAT pinhole opened Keep Alive Interval Set the keep alive packet transmitting interval Keep Authentication Keep the authentication parameters from previous authentication Blocking Anonymous Call Reject any incoming call without presenting caller ID User Agent Set the user agent the default i...

Page 108: ...mber Server Expire Set the timeout to use the server TLS Version Choose TLS Version uaCSTA Number Set uaCSTA Number Enable Click To Talk With the use of special server click to call out directly after enabling Flash mode Chose Flash mode normal or SIP info Flash Info Content Type Set the SIP info content type Flash Info Content Body Set the SIP info content body PickUp Number Set the scramble numb...

Page 109: ...l Plan Picture 123 Dial plan settings Table 16 Phone 7 dialing methods Parameters Description Press to invoke dialing The user dials the other party s number and then adds the number to dial out Dial Fixed Length The number entered by the user is automatically dialed out when it reaches a fixed length Timeout dial The system dials automatically after timeout Enable E 164 Please refer to E 164 stan...

Page 110: ...fix mode supports a maximum of 30 digits Note Two different special characters are used x Matches any single digit that is dialed Specifies a range of numbers to be matched It may be a range a list of ranges separated by commas or a list of digits Destination Set Destination address This is for IP direct Port Set the Signal port and the default is 5060 for SIP Alias Set the Alias This is the text ...

Page 111: ... 010 before the local phone number Using this feature 1 can be substituted for 010 For example to call 62213123 would only require dialing 162213123 instead of 01062213123 Picture 126 Dial rules table 2 Example 3 Addition Two examples are shown In the first case it is assumed that 0 must be dialed before any 11 digit number beginning with 13 In the second case it is assumed that 0 must be dialed b...

Page 112: ...he rule is triggered the phone accesses the RTSP URL configured by the URL to display the video MCAST XFER when the rule is triggered the phone converts the incoming call or multicast into multicast and sends it to the set multicast address port Record the phone automatically turns on the recording function when the rule is triggered Mute the phone will mute automatically when the rule is triggere...

Page 113: ...t Set the STUN server port default is 3478 Binding Period Set the STUN binding period which can be used to keep the NAT pinhole opened SIP Waiting Time Set the timeout of STUN binding before sending SIP messages The TLS authentication TLS Certification File Upload or delete the TLS certification file used for encrypted SIP transmission 12 10 Line RTCP XR RTCP XR mode is based on RFC3611 RTP Contro...

Page 114: ...res Table 21 General function Settings Parameters Description Basic Settings Enable Call Waiting Enable this setting to allow user to take second incoming call during an established call Default enabled Enable Call Transfer Enable Call Transfer Semi Attended Transfer Enable Semi Attended Transfer by selecting it Enable 3 Way Conference Enable 3 way conference by selecting it Enable Auto Onhook The...

Page 115: ...er privacy Match Direction Matching direction there are two kinds of rules from right to left and from left to right Start Position Open number privacy after the start of the hidden location Hide Digits Turn on number privacy to hide the number of digits Allow IP Call If enabled user can dial out with IP address P2P IP Prefix Prefix a point to point IP call Caller Name Priority Change caller ID di...

Page 116: ...or on the phone or close Enable DND Timer Enable DND Timer If enabled the DND is automatically turned on from the start time to the off time DND Start Time Set DND Start Time DND End Time Set DND End Time Intercom Settings Enable Intercom When intercom is enabled the device will accept the incoming call request with a SIP header of Alert Info instruction to automatically answer the call after spec...

Page 117: ...cluding off on slow flash quick flash default flash Mute Power lamp status in mute mode including off on slow flash quick flash off by default Hold Held The power lamp state including off on slow flash quick flash is turned off by default when left retained Notification Popups Display Missed Call Popup No incoming call popup prompt after opening no popup prompt when closing open by default Display...

Page 118: ... Payload Type Enter the DTMF payload type the value must be 96 127 AMR Payload Type Set AMR load type range 96 127 Headset Mic Gain Set the Headset s radio volume gain to fit different models of Headsets Opus playload type Set Opus load type range 96 127 OPUS Sample Rate Set Opus sampling rate including opus nb 8KHz and opus wb 16KHz ILBC Payload Type Set the ILBC Payload Type the value must be 96...

Page 119: ...ge Priority The voice call in progress shall take precedence over all incoming paging calls Name Listened multicast server name Host port Listened multicast server s multicast IP address and port 12 14 Phone settings Action Action URL Action urls are used for IPPBX systems to submit phone events 12 15 Phone settings Time Date The user can configure the time Settings of the phone on this page Table...

Page 120: ...ly mode in automatic mode Offset The offset minutes when DST started Month Start The DST start month Week Start The DST start week Weekday Start The DST start weekday Hour Start The DST start hour Minute Start The DST start minute Month End The DST end month Week End The DST end week Weekday End The DST end weekday Hour End The DST end hour Minute End The DST end minute Manual Time Settings You ca...

Page 121: ...etition periodRepetition period 0 No repetition 1 Daily 2 Weekly 3 Monthly repeat type in weeks 0 6 Sunday Saturday supports multiple separated by 1 31 1 31 day When the repetition type is daily non repeating the value is empty in days xx xx xx xx start time end time period When the Time Plan type is selected as timed forwarding the webpage will prompt to enter the forwarding number and forwarding...

Page 122: ...ed forwarding the phone will be forwarded to the specified scheduled forwarding number when outside the time period no forwarding is performed That is the priority Line Time Plan 2 All scheduled forwarding types are unconditional forwarding 12 16 1 Repeat Period Select Daily Select daily as the repetition period and enter any time in the date format from 00 00 to 23 59 in the effective time input ...

Page 123: ...Time Plan 4 12 16 3 Time Plan List All configurations submitted after the configuration is submitted are displayed in a list and the order is sorted by week day Monday Tuesday and if the week is the same it is sorted by time time from small to large The function sequence is restarted first and then upgraded Picture 132 Time Plan 5 12 16 4 Delete Check the box before the serial number click to sele...

Page 124: ... phone prompt You can either select the country area or customize the area If the area is selected it will bring out the following information directly If you choose to customize the area you can modify the button tone call back tone and other information Picture 134 Tone settings on the web 12 18 Phone settings Advanced User can configure the advanced configuration settings in this page Screen Co...

Page 125: ...e Clear button with selecting any contacts to clear the phonebook User can also add multiple contacts into a group by selecting the group in the dropdown options in front of Add to Group button at the bottom of the contact list selecting contacts with checkbox and click Add to Group to add selected contacts into the group Similarly user can select multiple users and add them into Blocked List by c...

Page 126: ...k to select the type Click the set XML LDAP to download the contact for browsing Picture 135 Web cloud phone book Settings 12 21 Phonebook Call List Restricted Incoming Calls It is similar like a Blocked List Add the number to the Blocked List and the user will no longer receive calls from the stored number until the user removes it from the list Users can add specific Numbers to the Blocked List ...

Page 127: ...oming call outgoing call missed call forward call The user can also save the number in the call record to his her phone book or add it to the Blocked List whitelist Users can also dial the web page by clicking on the number in the call log 12 25 Function Key Function Key One key transfer Settings establish new call blind transfer attention transfer one key three way Play DTMF The device provides m...

Page 128: ...r edit dial number easily URL Open the specific URL directly Multicast Configure the multicast address and audio codec User presses the key to initiate the multicast Action URL The user can use a specific URL to make basic calls to the phone XML browser Users can set the DSS Key for specific URL download and other operations PTT Users can set PTT one button call to realize the function of pressing...

Page 129: ...responding serial number of the DSS Key to perform the corresponding functions Picture 137 The SoftKey is configured as a Dsskey Page Picture 138 The navigation key is configured as a Dsskey Page Picture 139 The Dsskey Page on the lcd ...

Page 130: ...he call and return to the standby interface Hold down the function key in the call the device Hold original call initiate the call the opposite end answer can be normal communication After letting go end the call and return to the original call interface Intercom The phone can automatically answer the intercom call The position of the value fills in the required number to be intercom after setting...

Page 131: ...ore Default is More Softkey Style Softkey display style Softkey Exit on Left or Right Screen Call Dialer Redial 2aB Delete Exit Call Back Dial Join MWI Local Contacts Pickup Call Log Missed Clear ln Dialed Pause Next line Prev line Headset Audio Video Remote XML DSS Key Conference Hold Split End Release Mute DSS Key Headset Desktop Call Log Menu Local Contacts DND Prev Account Next Account Blocked...

Page 132: ...Headset Listen Video Audio DSS Key 12 29 Function Key Advanced One key transfer for example set the memory key 4370 Press the memory key when talking with 4374 to decide whether to call 4370 or transfer 4374 to 4370 Select memory key function for example the phone set the memory key value to 4370 When 4370 calls press this key to hold the call or hang up Global Key Settings Picture 141 Global Key ...

Page 133: ... network segment to be deleted from the drop down menu and then click Delete to take effect Enable web page filtering configure enable disable web page access filtering Click the apply button to take effect Note if the device you are accessing is in the same network segment as the phone please do not configure the filter segment of the web page to be outside your own network segment otherwise you ...

Page 134: ... Picture 144 Certificate of settings 12 33 Security Device Certificates Select the device certificate as the default and custom certificate You can upload and delete uploaded certificates Picture 145 Device certificate setting ...

Page 135: ...he complexity of firewall Settings the following is an example to illustrate Table 28 Network Firewall Parameter Description Enable Input Rules Indicates that the input rule application is enabled Enable Output Rules Indicates that the output rule application is enabled Input Output To select whether the currently added rule is an input or output rule Deny Permit To select whether the current rule...

Page 136: ...d in the firewall input rule as shown in the figure below Picture 147 Firewall Input rule table Then select and click the button Apply In this way when the device is running ping 192 168 1 118 the packet cannot be sent to 192 168 1 118 because the output rule is forbidden However the other IP of the ping 192 168 1 0 network segment can still receive the response packet from the destination host no...

Page 137: ...sic Reboot System and confirm the action by OK Or simply remove the power supply and restore it again 13 4 Reset Device to Factory Default Resetting Device to Factory Default will erase all the user s configuration preference database and profiles on the device and restore the device back to the state as factory default To perform a factory default reset user should press Menu Advanced and then in...

Page 138: ... in the device web portal open page System Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform the relevant operations such as activating deactivating line or making phone calls and click Stop button in the web page when operation finished The network packets of the device during the period have been...

Page 139: ... button follow the steps of the problem until the problem appears and then click the End button Save to local analysis or send the log to the technician to locate the problem 13 8 USB U Disk Upgrade The U disk upgrade requires two upgrade files sigmastarUpgrade bin and upgrade_scipt txt Copy these two files to the U disk root directory Note that the U disk format should be FAT32 Because of the w61...

Page 140: ...mistakenly trigger the download mode or enter the download mode to exit you can long press the red hang up button to restart 13 9 Common Trouble Cases Table 29 Trouble Cases Trouble Case Solution Device could not boot up 1 First consider the situation that the battery has been exhausted and charge the device Please use the charger configured at the time of purchase when charging 2 If you see the p...

Page 141: ...lbox to help analyze the problem No Audio or Poor Audio in Handset 1 Please check whether the headset is connected the headset icon is displayed in the upper right corner After connecting the headset the earpiece channel cannot be used after unplugging the headset the earpiece channel can be used 2 At this point the network bandwidth and latency may not be suitable for audio calls Poor Audio or Lo...

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Fanvil LINKVIL W611W, User Manual

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