Fanvil H3W, Administration And User Manual

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12.6 Get Log Information
Log information is helpful when encountering an exception problem. In order to get the log information of the
phone, the user can log in the phone web page, open the page [
Device log ], click the [ Start ] button, follow
the steps of the problem until the problem appears, and then click the [ End ] button, [ Save ] to local analysis or
send the log to the technician to locate the problem.
12.7 Common Trouble Cases
Table 24 - Trouble Cases
Trouble Case Solution
Device could not boot up
1. The device is powered by external power supply via power adapter or
PoE switch. Please use standard power adapter provided
by manufacturer or PoE switch met with the specification requirements
and check if device is well connected to power source.
2. If you saw “POST MODE” on the device screen, the device system
image has been damaged. Please contact location technical support to
help you restore the phone system.
Device could not register to a
service provider
1. Please check if device is well connected to the network. The network
Ethernet cable should be connected to the [Network] port NOT
the [PC] port. If the cable is not well connected to the network
icon [WAN disconnected] will be flashing in the middle of the
screen.
2. Please check if the device has an IP address. Check the system
information, if the IP displays “Negotiating…”, the device does not have
an IP address. Please check if the network configurations is correct.
3. If network connection is fine, please check again your line
configurations. If all configurations are correct, please kindly contact
your service provider to get support, or follow the instructions in “
13.5
Network Packet Capture ” to get the network packet capture of
registration process and send it to manufacturer support to
analy manufacturer ze the issue.
No Audio or Poor Audio in
Handset
1. Please check if Handset is connected to the correct
2. The network bandwidth and delay may be not suitable for audio call at
the moment.
Audio is chopping at far-end
in Hands-free speaker mode
This is usually due to loud volume feedback from speaker to microphone.
Please lower down the speaker volume a little bit, the chopping will be
gone.