Fanvil H3W Administration And User Manual Download Page 78

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Picture 51 - Screenshot

12.5 Network Packets Capture

Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets
dump of the device, user needs to log in the device web portal, open page [

System

] >> [

Tools

] and click

[

Start

] in “Network Packets Capture” section. A pop-up message will be prompt to ask user to save the

capture file. User then should perform the relevant operations such as activating/deactivating line or making
phone calls and click [

Stop

] button in the web page when operation finished. The network packets of the

device during the period have been dumped to the saved file.

Picture 52 - Web capture

User may examine the packets with a packet analyzer or send it to Fanvil support mailbox.

Summary of Contents for H3W

Page 1: ...H5W H3W User Manual Software Version 2 4 2 Release Date 2021 02 4 ...

Page 2: ... character query table 17 7 Introduction to the User 20 7 1 Key description 20 7 2 Using Handset Hands free Speaker 23 7 3 Idle Screen 24 7 4 Phone Status 24 7 5 Making Phone Calls 26 7 6 Web Management 27 7 7 SIP Configurations 29 8 Basic Function 30 8 1 Answering Calls 30 8 1 1 Talking 30 8 1 2 Make Receive Second Call 31 8 2 End of the Call 32 8 3 Redial 32 8 4 Auto Answering 32 8 5 Mute 33 8 5...

Page 3: ...rmation 39 10 3 System Account 39 10 4 System Configurations 39 10 5 System Upgrade 40 10 6 System Auto Provision 43 10 7 System Tools 46 10 8 System Reboot Phone 46 11 Network 47 11 1 Network Wi Fi Settings 47 11 2 Network Basic 48 11 3 Network Service Port 49 11 4 Network VPN 50 11 5 Network Advanced 50 11 6 Line SIP 51 11 7 Line SIP Hotspot 56 11 8 Line Dial Plan 59 11 9 Line Action Plan 62 11 ...

Page 4: ...one settings Advanced 70 11 21 Phonebook Advanced 71 11 22 Call Log 72 11 23 Function Key Softkey 72 11 24 Security Web Filter 73 11 25 Security Trust Certificates 74 11 26 Security Device Certificates 74 11 27 Security Firewall 75 11 28 Device Log Device Log 77 12 Trouble Shooting 78 12 1 Get Device System Information 78 12 2 Reboot Device 78 12 3 Reset Device to Factory Default 78 12 4 Screensho...

Page 5: ...32 Picture 17 Web page to start auto answering 33 Picture 18 Mute the call 33 Picture 19 Ringing mute 34 Picture 20 Call hold interface 34 Picture 21 Transfer interface 35 Picture 22 Web call waiting setting 35 Picture 23 Web call waiting tone setting 36 Picture 24 Enable Anonymous web page call 36 Picture 25 Page Settings blocking anonymous call 36 Picture 26 Hotline set up on webpage 37 Picture ...

Page 6: ...41 Page screen Settings 71 Picture 42 Web Filter settings 73 Picture 43 Web Filter Table 74 Picture 44 Certificate of settings 74 Picture 45 Device certificate setting 75 Picture 46 Network firewall Settings 75 Picture 47 Firewall Input rule table 76 Picture 48 Delete firewall rules 77 Picture 49 Screenshot 79 Picture 50 Web capture 79 ...

Page 7: ...page 51 Table 10 SIP hotspot Parameters 57 Table 11 Phone dialing methods 60 Table 12 Dial up rule configuration table 60 Table 13 IP camera 62 Table 14 Set the line global configuration on the web page 62 Table 15 VQ RTCP XR Settings 63 Table 16 General function Settings 63 Table 17 Voice settings 66 Table 18 Multicast parameters 67 Table 19 Time Date settings 68 Table 20 Softkey configuration 72...

Page 8: ...install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire elect...

Page 9: ...ving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help To assure continued compliance any changes or modifications not expressly approved by the party Responsible for compliance could void the user s authority to...

Page 10: ...on new system smooth operation flat interface settings and many other advantages For enterprise users while realizing environmental protection they also provide convenient operation Users can flexibly configure and define the functions of two DSS keys space saving and cost It will be an ideal choice for enterprise users and family users who pursue the high quality and high efficiency In order to h...

Page 11: ...12 4 3 H3W Packing Contents ...

Page 12: ...13 ...

Page 13: ...d for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adaptor should be used If the device is connected to a PoE switch and power adapter at the same time the power adapter will be used in priority and will swi...

Page 14: ...installation modes desktop and wall mounted If the phone is on the desktop please follow the instructions in the picture below to install the phone Picture 1 Device installation If the phone is mounted on the wall please follow the instructions below to install it ...

Page 15: ...cture below Picture 3 Connecting to the Device Table 1 Hardware Interface Description Index Interface Description Power Interface Connecting Power Adapter Network Interface Connecting to LAN or Internet PC Port Network Interface for Connecting Computer Headset Interface Connecting Headset Receiver Interface Connecting Microphone Receiver ...

Page 16: ...speaker Mute Microphone During Call Volume down Volume up Hold Transfer 6 2 Appendix II Keyboard character query table Table 3 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i ...

Page 17: ...pper Case Alphabets 1 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space _ Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w z y x W Z Y X 0 0 _ ...

Page 18: ...19 ...

Page 19: ...e keypad names Instruction 1 Softkey These six buttons provide the menu function that corresponds to the display on the screen 2 Standard Telephone Keys The 12 standard telephone keys provide the same function as standard telephones but further to the standard function some keys also provide special function by long pressing the key ...

Page 20: ...MS and voice mail list 7 Volume Down Key In the standby state ring and ring configuration interface press this button to reduce the ring volume Press this button to lower the volume on the call or volume adjustment screen 8 Volume Up Key In the standby state ring and ring configuration interface press this button to increase the ring volume Press this button to increase the volume on the call or v...

Page 21: ...d Telephone Keys The 12 standard telephone keys provide the same function as standard telephones but further to the standard function some keys also provide special function by long pressing the key 3 Hold Key Press the Hold key during the call the user can hold the call and press it again to cancel the holding and restore the normal call state 4 Transfer Key Press the Transfer button the user can...

Page 22: ...e Key During a call the user can press this key to mute the microphone 10 Hands free Key The user can press this key to open the audio channel of the speakerphone 7 3 Using Handset Hands free Speaker Using Handset About the use of the handle the user can pick up the handle to dial the number press the button after pressing the number the number will be dialed Users can switch audio channels of the...

Page 23: ... are many items or long text to be displayed which could not fit into the screen They will be arranged in a list or multiple lines with a scroll bar If the user sees a scroll bar he can use up down navigator buttons to scroll the list By long pressed the navigator keys user can scroll the list or items in a faster speed Picture 7 Scroll icon 7 5 Phone Status The phone status includes the following...

Page 24: ... Long press the key more than 3 seconds for voice dial IP H5W Phone interface When the phone is in standby mode long press the key more than 3 seconds to enter the menu page and select the option to view the corresponding information Picture 8 The Phone status WEB interface Refer to 7 5 Web management to log in the phone page enter the System Information page and check the phone status as shown in...

Page 25: ... and input the number then press to call out Redialing the last dialed number Redial Dialing Number then Opening Audio To make a phone call user can firstly dial a number by one of the above methods When the dialed number is completed user can press Dial button on the soft menu or press hand free button to turn on the speaker or headphone or lift the handset to call out with the current line Openi...

Page 26: ...number user can stop the audio channel by putting back the handset or pressing the hands free button to drop the call Picture 11 Call number 7 7 Web Management Phone can be configured and managed on the web page of the phone The user needs to enter the IP address of the phone in the browser and open the web page of the phone firstly H5W users can access the menu page and check the IP address of th...

Page 27: ...rations from a DHCP server Users don t need to configure any parameters manually All configuration parameters will be getting from DHCP server and applied to the device This is recommended for the most users Static IP Configuration This option allows user to configure each IP parameters manually including IP Address Subnet Mask Default Gateway and DNS servers This is usually used in a technical en...

Page 28: ...ration it will register the device to the service provider with the server s address and user s authentication as stored in the configurations The user can conduct line configuration on the interface of the phone or the webpage and input the corresponding information at the registered address registered user name registered password and SIP user and registered port respectively which are provided ...

Page 29: ...an answer the call by lifting the handset open speaker phone by pressing the hands free button or the Answer button To divert the incoming call user should press Divert button To reject the incoming call user should press Reject button 8 1 1 Talking When the call is connected user will see a talking mode screen as the following figure Picture 15 Talking interface Table 5 Talking mode ...

Page 30: ... user can still answer another incoming call on either lines or make a second call on either lines Second Incoming Call When there is another incoming call during talking a phone call this call will be waiting for user to answer User will see the call message in the middle of current screen The device will not be ringing but playing call waiting tone in the audio channel of the current call and th...

Page 31: ...s in standby mode press the redial button and the phone will call out the last number dialed Call out any number with the redial key Enter the number press the redial key and the phone will call out the number on the dial Redial record clearing After the phone is used redial will default to the last used number therefore it is necessary to clear the records used by the last customer without affect...

Page 32: ...one automatically when there is an incoming call Mute mode can be turned on in all call modes handles or hands free 8 5 1 Mute the Call During the conversation press the mute button on the phone the mute button on the phone will turn on the red light Red mute icon is displayed in the call interface as shown in the figure Picture 19 Mute the call Cancel mute press cancel mute on the phone again The...

Page 33: ...ss the mute button again or volume up cancel ring tone mute no longer shows mute icon in upper right corner after cancel The phone mute icon is off 8 6 Call Hold Resume The user can press the Hold button to maintain the current call and this button will become the Resume button and the user can press the resume button to restore the call Picture 21 Call hold interface 8 7 Call Transfer When the us...

Page 34: ...ture 22 Transfer interface 8 8 Call Waiting Enable call waiting new calls can be accepted during a call Disable call waiting new calls will be automatically rejected and a busy tone will be prompted Enable call waiting tone when you receive a new call on the line the tone will beep The user can enable disable the call waiting function in the phone interface and the web interface WEB interface Ente...

Page 35: ... is the setting under the SIP1 page can only take effect on the SIP1 line Picture 25 Enable Anonymous web page call 8 9 2 Ban Anonymous Call The device can be set to prohibit anonymous calls that is anonymous calls to the number will be directly rejected On the web page Line SIP Advanced Settings also can disable anonymous calls The setup to disable anonymous calls also corresponds to the SIP line...

Page 36: ...nds free etc and the phone will automatically call according to the hotline delay time On the website Line SIP Basic Settings can also set up a hotline The setup hotline also corresponds to the SIP line That is the hotline set in the SIP1 webpage can only be activated in the SIP1 line Picture 27 Hotline set up on webpage ...

Page 37: ...nfigured multicast listening address without involving SIP signaling You can specify up to 10 multicast listening addresses 9 2 MWI Message Waiting Indicator If the service of the lines supports voice message feature when the user is not available to answer the call the caller can leave a voice message on the server to the user The user will be notified of the server voice message and the status o...

Page 38: ... SIP User SIP account status Registered Unapplied Trying Timeout 10 3 System Account On this page the user can change the password for the login page Users with administrator rights can also add or delete users manage users and set permissions and passwords for new users 10 4 System Configurations On this page users with administrator privileges can view export or import the phone configuration or...

Page 39: ...eset Phone The phone data will be cleared including configuration and database tables 10 5 System Upgrade 10 5 1 H5W System Upgrade Upgrade phone software version custom ring tone background image DSS Key icon etc or delete the upgrade file Ringtone support Wav format Web page Login phone web page go to System Upgrade ...

Page 40: ...W Web page firmware upgrade 10 5 2 H3W System Upgrade Upgrade the phone software version customize the ringtone or delete the upgrade file Ringtone support Wav format Web page Login phone web page go to System Upgrade ...

Page 41: ... Server Address1 Set available upgrade server address Upgrade Server Address2 Set available upgrade server address Update Interval Set Update Interval Firmware Information Current Software Version It will show Current Software Version Server Firmware Version It will show Server Firmware Version Upgrade button If there is a new version txt and new software firmware on the server the page will displ...

Page 42: ...dress vendor_Model_hw10 txt The new version and the requested file should be placed in the download directory of the HTTP server TXT file format must be UTF 8 vendor_model_hw10 TXT The file format is as follows Version 1 6 3 Firmware Firmware xxx xxx z URL Relative paths are supported and absolute paths are possible distinguished by the presence of protocol headers BuildTime 2018 09 11 20 00 Info ...

Page 43: ...d5f0 pdf Table 7 Auto Provision Parameters Description Basic settings CPE Serial Number Display the device SN Authentication Name The user name of provision server Authentication Password The password of provision server Configuration File Encryption Key If the device configuration file is encrypted user should add the encryption key here General Configuration File Encryption Key If the common con...

Page 44: ...ay PnP Enable SIP PnP Whether enable PnP or not If PnP is enable phone will send a SIP SUBSCRIBE message with broadcast method Any server can support the feature will respond and send a Notify with URL to phone Phone could get the configuration file with the URL Server Address Broadcast address As default it is 224 0 0 0 Server Port PnP port Transport Protocol PnP protocol TCP or UDP Update Interv...

Page 45: ...69 is enabled there will be a prompt tone when connecting TLS Version TLS version TLS 1 0 TLS 1 1 TLS 1 2 INFORM Sending Period INFORM signal interval time It ranges from 1s to 999s STUN Server Address Configure STUN server address STUN Enable To enable STUN server for TR069 10 7 System Tools Tools provided in this page help users to identify issues at trouble shooting Please refer to 13 Trouble S...

Page 46: ...xistence of wifi and Ethernet and users can log in to the web page with any network address for configuration For example WiFi access IP is 172 16 19 19 and Ethernet access IP is 172 16 12 63 Page login 172 16 12 63 172 16 19 19 Any network address login page for configuration Picture 31 Network Priority This page can turn on WiFi add WiFi information and view the wireless network list ...

Page 47: ...t Use DHCP time It is disabled as default Enable to manage the time of get DNS address from DHCP server and disable means not When using PPPoE phone will get the IP address from PPPoE server Username PPPoE user name Password PPPoE password When using Static IP mode user must configure the IP address manually IP Address Phone IP address Mask sub mask of your LAN Gateway The gateway IP address Phone...

Page 48: ...e effect after settings Optionally the web page login is HTTP HTTPS Web Logon Timeout Default as 15 minutes the timeout will automatically exit the login page need to login again Web auto login After the timeout does not need to enter a user name password will automatically login to the web page HTTP Port The default is 80 If you want system security you can set ports other than 80 Such as 8080 we...

Page 49: ...n the VPN connection established the VPN IP Address should be displayed in the VPN status There may be the delay of the connection establishment User may need to refresh the page to update the status Once the VPN is configured the device will try to connect with the VPN automatically when the device boots up every time until user disable it Sometimes if the VPN connection does not establish immedi...

Page 50: ...he learned VLAN ID to the phone configuration QoS QoS Mode configure SIP DSCP and audio DSCP WAN VLAN WAN VLAN WAN port VLAN configuration LAN VLAN LAN VLAN LAN port VLAN configuration CDP CDP CDP enable disable CDP interval time 11 6 Line SIP Configure the Line service configuration on this page Table 10 Line configuration on the web page Parameters Description Register Settings Line Status Displ...

Page 51: ...ackup Proxy Server Port Enter the backup proxy server port default is 5060 Basic Settings Enable Auto Answering Enable auto answering the incoming calls will be answered automatically after the delay time Auto Answering Delay Set the delay for incoming call before the system automatically answered it Call Forward Unconditional Enable unconditional call forward all incoming calls will be forwarded ...

Page 52: ...rd DTMF Type Set the DTMF type to be used for the line DTMF SIP INFO Mode Set the SIP INFO mode to send and or 10 and 11 Subscribe For Voice Message Enable the device to subscribe a voice message waiting notification if enabled the device will receive notification from the server if there is voice message waiting on the server Use VPN Set the line to use VPN restrict route Use STUN Set the line to...

Page 53: ...o the server Send Anonymous On Code Set the feature code to dial to the server Send Anonymous Off Code Set the feature code to dial to the server SIP Encryption Enable SIP encryption such that SIP transmission will be encrypted RTP Encryption Enable RTP encryption such that RTP transmission will be encrypted Session Timeout Set the session timer timeout period Response Single Codec If setting enab...

Page 54: ...field Convert URI Convert not digit and alphabet characters to hh hex code Use Quote in Display Name Whether to add quote in display name i e Fanvil vs Fanvil Enable GRUU Support Globally Routable User Agent URI GRUU Sync Clock Time Time Sync with server Enable Inactive Hold With the post call hold capture package enabled you can see that in the INVITE package SDP is inactive Caller ID Header Set ...

Page 55: ...le strict UA matching Registration Failure Retry Time Set the registration failure retry time Local SIP Port Modify the phone SIP port 11 7 Line SIP Hotspot SIP hotspot is a simple but practical function With simple configurations the SIP hotspot function can implement group ringing SIP accounts can be expanded The users can set functions as a SIP hotspot and other phones set B and C function as S...

Page 56: ...u can connect to SIP hotspot Enable hotspot Set it to be Enable to enable the feature Mode Choose hotspot phone will be a SIP hotspot server Choose Client phone will be a SIP hotspot Client Monitor Type Either the Multicast or Broadcast is ok If you want to limit the broadcast packets you d better use broadcast But if client choose broadcast the SIP hotspot phone must be broadcast Monitor Address ...

Page 57: ...IP hotspot client To set as a SIP hotspot client no SIP account needs to be set The Phone set will automatically obtain and configure a SIP account On the SIP Hotspot tab page set Mode to Client The values of other options are the same as those of the hotspot ...

Page 58: ...hen the phone is used as the client the extension number is increased from 1 you can view the extension number through the SIP Hotspot page Call extension number The hotspot server and the client can dial each other through the extension number For example extension 1 dials extension 0 11 8 Line Dial Plan ...

Page 59: ...enters the number to be transferred and then presses the key to transfer the current call to a third party Blind Transfer on Onhook After the user enters the number hang up the handle or turn off the hands free function to transfer the current call to a third party Attended Transfer on Onhook Hang up the handle or press the hands free button to realize the function of attention transfer which can ...

Page 60: ...hone number add xxx xxx will be dialed before any phone number del The characters will be deleted from the phone number rep xxx xxx will be substituted for the specified characters Suffix Characters to be added at the end of the phone number It is an optional item Length Set the number of characters to be deleted For example if this is set to 3 the phone will delete the first 3 digits of the phone...

Page 61: ... IP camera synchronously transmits video to the other phone video is supported 2 When SIP calls multicast calls or intercom calls are made the device converts calls that conform to the number rules into group calls Table 14 IP camera Parameter Description Number Auxiliary phone number support video Type Support video display on call Direction For call mode incoming outgoing call displays video Lin...

Page 62: ...ssion mode is enabled or not VQ RTCP XR Interval Report Whether to turn on Interval mode for VQ report sending Period for Interval Report 5 99 The time interval at which VQ reports are sent periodically Warning threshold for Moslq 15 40 When the phone calculated the Moslq value x10 below the set threshold a warning was issued Critical threshold for Moslq 15 40 When the phone calculates the Moslq v...

Page 63: ...e phone to select an available SIP line as default automatically Default Ext Line Select the default line to use for outgoing calls Ban Outgoing If you select Ban Outgoing to enable it and you cannot dial out any number Hide DTMF Configure the hide DTMF mode Enable CallLog Select whether to save the call log Enable Country Code Whether the country code is enabled Country Code Fill in the country c...

Page 64: ...ice when user pressed a phone digits at dialing default enabled Play Talking DTMF Tone Play DTMF tone on the device when user pressed a phone digits during taking default enabled Response Code Settings Busy Response Code Set the SIP response code on line busy Reject Response Code Set the SIP response code on call rejection Password Dial Settings Enable Password Dial Enable Password Dial by selecti...

Page 65: ...Handset volume the value must be 1 9 Default Ring Type Configure default ringtones If no special ringtone is set for the phone number the default ringtone will be used Speakerphone Volume Set the hands free volume to 1 9 Speakerphone Ring Volume Set the volume of hands free ringtone to 1 9 G 723 1 Bit Rate 5 3kb s or 6 3kb s is available DTMF Payload Type Enter the DTMF payload type the value must...

Page 66: ...hich allows user to send a Real Time Transport Protocol RTP stream to the pre configured multicast address without involving SIP signaling You can also configure the phone to receive an RTP stream from pre configured multicast listening address without involving SIP signaling You can specify up to 10 multicast listening addresses Picture 41 MCAST Table 19 Multicast parameters Parameters Descriptio...

Page 67: ...DHCP protocol Primary Time Server Set primary time server address Secondary Time Server Set secondary time server address when primary server is not reachable the device will try to connect to secondary time server to get time synchronization Time Zone Select the time zone Resync Period Time of re synchronization with time server 12 Hour Clock Set the time display in 12 hour mode Date Format Selec...

Page 68: ...ST start minute Month End The DST end month Week End The DST end week Weekday End The DST end weekday Hour End The DST end hour Minute End The DST end minute Manual Time Settings You can set your time manually 11 17 Phone Settings Time Plan Details refer to Fanvil Time Plan 11 18 Phone settings Tone This page allows users to configure a phone prompt ...

Page 69: ...ngs Advanced User can configure the advanced configuration settings in this page Screen Configuration Set the brightness level in use from 1 to 16 Set the brightness level in the energy saving mode from 0 to 16 Set the backlight time to 30 seconds by default You can turn it off or select 15 seconds 30 seconds 45 seconds 60 seconds 90 seconds 120 seconds The screen saver can be turned Timeout to Sc...

Page 70: ...显示 11 20 Phonebook Advanced Users can export the local phone book in XML CSV and VCF format and save it on the local computer Users can also import contacts into the phone book in XML CSV and VCF formats Attention If the user imports the same phone book repeatedly the same contact will be ignored If the name is the same but the number is different the contact is created again Users can delete grou...

Page 71: ...t Account Call Back Call Forward DND MWI Reboot Redial Status Network DSS Key Divert Dialed Send 2aB Delete Exit Forward Clear DSS Key Ending Redial End Release DSS Key Predictive Dialer Dial 2aB Delete Exit Call Back Pickup MWI Release Pause Dialed Video Audio Next line Prev line DSS Key Ringing Next call Prev call Answer Forward Reject Mute Release Video Audio DSS key Talking Hold Transfer End M...

Page 72: ...n office environments Line It can be configured as a Line Key User is able to make a call by pressing Line Key Key Event User can select a key event as a shortcut to trigger For example Redail END Hold etc DTMF It allows user to dial or edit dial number easily URL Open the specific URL directly Multicast Configure the multicast address and audio codec User presses the key to initiate the multicast...

Page 73: ...e web page filtering configure enable disable web page access filtering Click the apply button to take effect Note if the device you are accessing is in the same network segment as the phone please do not configure the filter segment of the web page to be outside your own network segment otherwise you will not be able to log in the web page 11 24 Security Trust Certificates Set whether to open lic...

Page 74: ...r to enable the input through this page output firewall and set the firewall input and output rules Using these Settings can prevent some malicious network access or restrict internal users access to some resources of the external network which can improve security Firewall rule set is a simple firewall module This feature supports two types of rules input rules and output ...

Page 75: ...168 1 0 Dst Address The destination address can be either the specific IP address or the full address 0 0 0 0 It can also be a network address similar to 0 such as 192 168 1 0 Src Mask Is the source address mask When configured as 255 255 255 255 it means that the host is specific When set as 255 255 255 0 it means that a network segment is filtered Dst Mask Is the destination address mask When co...

Page 76: ... you want to delete and click Delete to delete the selected list 11 27 Device Log Device Log You can grab the device log and when you encounter an abnormal problem you can send the log to the technician to locate the problem See 13 6 Get log information ...

Page 77: ...oot System and press ok or simply remove the power supply and restore it again 12 3 Reset Device to Factory Default Resetting Device to Factory Default will erase all the user s configuration database and profiles on the device and restore the device back to the state as factory default User restore factory reset press system Configuration Reset Phone and press reset The phone will revert to the f...

Page 78: ...Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform the relevant operations such as activating deactivating line or making phone calls and click Stop button in the web page when operation finished The network packets of the device during the period have been dumped to the saved file Picture 52 Web capture User may examine th...

Page 79: ...f device is well connected to the network The network Ethernet cable should be connected to the Network port NOT the PC port If the cable is not well connected to the network icon WAN disconnected will be flashing in the middle of the screen 2 Please check if the device has an IP address Check the system information if the IP displays Negotiating the device does not have an IP address Please check...

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