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Fanvil Technology Co., Ltd 

 
HQ Add: Level 3, Block A, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China 
 
Tel: +86-755-2640-2199   Fax: +86-755-2640-2618   Email: [email protected]   www.fanvil.com   Beijing Tel:+86-10-5753-6809   
Suzhou Tel: +86-512-6592-0605   SEA Tel: +60-3-203-50737 

Backup Server Port 

Backup SIP Server Port 

Server Name 

Name of SIP Backup server 

Codecs Settings 

Click on the desired codec to select it.    Then use the Left/Right arrow keys to move to the 

Enabled or Disabled List.    Use the Up/Down arrow to change the priority of enabled codecs.     

Advanced SIP Settings 

Forward Type 

There are 3 call forwarding modes plus Disabled. 

Disabled

：

No call forwarding – Default mode 

Busy

：

If the phone is busy, incoming calls will be forwarded. 

No answer

：

If there is no answer, incoming calls will be forwarded 

after a specified time. 

Always

：

All incoming calls will be forwarded. 

Forward Number   

Number to which calls are to be forwarded. 

No Ans. Fwd Wait Time 

Used in conjunction with Call Forward No Answer.    Wait time in 

seconds before call is forwarded. 

Transfer Timeout 

Time interval between sending “bye” message and hanging up 

after the phone transfers a call. 

Enable Hotline   

Activate Hot Line feature.    Automatically call a number by going 

off hook. 

Hotline Number 

Number to be called in Hot Line Mode.     

Warm Line Wait Time 

Used in Hot Line Mode. Time the phone waits after off hook 

before dialing the hot line number. 

SIP Encryption 

Enable/Disable SIP Encryption. 

SIP Encryption Key 

SIP Encryption key. 

RTP Encryption 

Enable/Disable RTP Encryption. 

RTP Encryption Key 

RTP encryption key 

Enable Auto Answer 

Activate Auto Answer mode.    If activated, phone will 

automatically answer an incoming call. 

Auto Answer Timeout 

Used in conjunction with Auto Answer.    The phone will answer 

an incoming call after the Auto Answer Timeout 

Enable Session Timer 

If enabled, this will refresh the SIP session timer per RFC4028. 

Session Timeout 

Refresh interval if Session Timer is enabled. 

Subscribe For MWI 

If enabled, the phone will send Message Waiting Indication 

(MWI) Subscribe message to the SIP Server 

MWI Number 

Specify the number to call to retrieve Voice Messages. 

Subscribe Period 

Time interval between MWI Subscribe Messages. 

Conference Type 

Choose Conference Type, either local or network 

Summary of Contents for C62

Page 1: ... 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 C62 VoIP Phone User Manual Corporate Headquarters Fanvil Technology Co Ltd Address Level 3 Block A Gaoxinqi Building Anhua Industrial Park Qianjin 1 Road 35th District Bao An Shenzhen 518101 P R China Web Site www Fanvil com Tel 86 755 26402199 Fax 86 755 26402618 ...

Page 2: ...se do not damage the power cord If the power cord or plug is damaged do not use it This may cause fire or electric shock The power plug should be accessible at all times because this is the only way to remove power from the device Handle the phone carefully Do not drop it or shake it Rough handling can cause internal damage Do not install the device in direct sunlight Also do not put the device on...

Page 3: ... BLF 12 1 6 2 Programmable key LEDs for Presence 12 1 6 3 Programmable key LEDs for line 12 1 6 4 Programmable key LEDs for MWI 12 1 6 5 Power Indication LED Power Light Enabled 13 1 6 6 Power Indication LED Power Light Disabled 13 2 INITIAL CONNECTION AND SETTING 13 2 1 CONNECTING THE PHONE 13 2 2 NETWORK SETTINGS 14 2 2 1 PPPoE Mode 14 2 2 2 Static IP Mode 15 2 2 3 DHCP Mode 16 3 BASIC FUNCTIONS...

Page 4: ... 4 3 REDIAL UNREDIAL 20 4 4 CLICK TO DIAL 21 4 5 CALL BACK 21 4 6 AUTO ANSWER 21 4 7 HOTLINE WARMLINE 21 4 8 SPEED DIAL 21 4 9 APPLICATION 21 4 9 1 SMS 21 4 9 2 Memo 22 4 9 3 Voice Mail 22 4 9 4 Ping 22 4 10 PROGRAMMABLE KEY CONFIGURATION 22 4 10 1 Memory Key 23 4 10 2 Line 23 4 10 3 Key Event 23 4 10 4 DTMF 24 4 10 5 URL 24 4 10 6 None 24 5 OTHER FUNCTIONS 24 5 1 AUTO ANSWER 24 5 2 AUTO HANDDOWN ...

Page 5: ...e 28 6 4 VOICE VOLUME 28 6 5 TIME DATE 28 6 6 GREETING WORDS 29 6 7 LANGUAGE 29 7 ADVANCED SETTINGS 29 7 1 GENERAL 29 7 2 ACCOUNT 29 7 2 1 Basic Settings 29 7 2 2 Advanced Settings 30 7 2 3 Service Code 30 7 3 NETWORK 30 7 4 SECURITY 30 7 5 MAINTENANCE 31 7 6 FACTORY RESET 31 8 WEB CONFIGURATION 31 8 1 INTRODUCTION OF CONFIGURATION 31 8 1 1 Configuration Methods 31 8 1 2 Password Configuration 31 ...

Page 6: ...3 2 4 Service Port 46 8 3 2 5 DHCP SERVICE 47 8 3 2 6 TIME DATE 48 8 3 3 VOIP 50 8 3 3 1 SIP Configuration 50 8 3 3 2 IAX2 57 8 3 3 3 STUN Config 58 8 3 3 4 DIAL PEER 59 8 3 4 Phone 63 8 3 4 1 AUDIO 63 8 3 4 2 FEATURE 65 8 3 4 3 DIAL PLAN 69 8 3 4 4 CONTACT 70 8 3 4 5 REMOTE CONTACT 73 8 3 4 6 WEB DIAL 74 8 3 4 7 Multicast 74 8 3 5 Function Key 75 8 3 5 1 Function Keys 76 8 3 5 2 Softkeys 78 8 3 5...

Page 7: ...199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 8 3 7 4 VPN 94 8 3 7 5 Security 95 8 3 8 Logout 96 9 APPENDIX 97 9 1 SPECIFICATION 97 9 1 1 Hardware 97 9 1 2 Voice Features 97 9 1 3 Network Features 100 9 1 4 Maintenance and management 100 9 2 DIGIT CHARACTER MAP TABLE 102 ...

Page 8: ... Internet Protocol VoIP telephone The C62 is a fully featured telephone that provides voice communication over the data network This phone has all the features of a traditional telephone and all gives access to many data service features This guide will help you easily use the various features and services available on your phone 1 2 Box Contents The following items should be packed with your tele...

Page 9: ... may then be displayed edited or deleted New records may also be added To exit Phone Book mode press and hold this key Mute During a call press this key to prevent the distant party from hearing the conversation The distant party will still be heard Line1 2 3 4 The C62 has 4 SIP lines The user may select either of them to place a call if they have been registered to a SIP server Volume Adjust the ...

Page 10: ...10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 History View Missed Calls Incoming Calls and Outgoing Calls Keyboard Dial phone numbers DSS keys Various functions which can be configured in the web interface See Section 8 3 5 1 4 Input Output Ports Port Port name Description Power switch Input 5V AC 1A WAN 10 100M Connect it to Network LAN 10 100M Connect it to PC Headset Port type...

Page 11: ... 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 External console interface Port type RJ 45 direct connector 1 5 Icon Introduction Icon Description Call out Call in Call hold Auto answer Call mute Contact DND Do not Disturb In hand free mode In handset mode In headset mode SMS Missed call Call forward ...

Page 12: ...st blinking red The object has failed Off Not subscribed 1 6 2 Programmable key LEDs for Presence LED Status Description Steady green The object is online Slow blinking red The object is ringing Steady red The object is active Fast blinking red The object has failed Off Not subscribed 1 6 3 Programmable key LEDs for line LED Status Description Steady green The account is active Fast Blinking Green...

Page 13: ...necting the phone 1 Connect to the network Use the Ethernet cable in the package to connect the WAN port on the back of your phone to an Ethernet port The following two figures show connection options a Direct network connection This method requires at least one available Ethernet port Connect the WAN port on the back of your phone to the Ethernet port Since the phone has a built in router it can ...

Page 14: ... screen displays different information from the above more information may need to be entered Please refer to the next section If your phone registers into your IP telephony Server it is ready to use If not continue to read for more configuration information 2 2 Network Settings DHCP is supported by default This allows the phone to receive an IP address and other network related settings Netmask I...

Page 15: ...l to 1 Connection Mode 24 Press OK 25 Use LEFT ARROW or RIGHT ARROW to select PPPoE 26 Press SAVE softkey 27 Press BACK or EXIT 6 times to return to idle screen 28 Disconnect and reconnect the power supply so the phone will reboot and apply the new settings 2 2 2 Static IP Mode 1 Press the MENU softkey 2 Scroll down to 3 Settings 3 Press OK 4 Scroll down to 2 Advanced Settings 5 Press OK 6 The LCD...

Page 16: ... softkey 33 Press BACK or EXIT 6 times to return to idle screen 34 Disconnect and reconnect the power supply so the phone will reboot and apply the new settings 2 2 3 DHCP Mode 1 Press the MENU softkey 2 Scroll down to 3 Settings 3 Press OK 4 Scroll down to 2 Advanced Settings 5 Press OK 6 The LCD will display INPUT PASSWORD 7 Input the password default value is 123 8 Press ENTER 9 Scroll down to ...

Page 17: ...ilable line button then use one of the following methods to place a call 1 Dial the desired number using the keypad 2 Press the History softkey Use the navigation buttons to highlight the number to call Use the LEFT ARROW or RIGHT ARROW to choose Missed Calls Incoming Calls and Outgoing Calls 3 Press the REDIAL button to redial the last number called 4 Press a programmable key which has been confi...

Page 18: ...d via Phone interface 1 Press Menu Features OK Call Forwarding OK 2 Select the line to be forwarded 3 Use LEFT ARROW or RIGHT ARROW to select Disabled Always Busy or No Answer 4 After choosing a mode except Disabled press DOWN ARROW and then enter the phone number for forwarding 5 Press Save to save the changes 3 5 Call Hold 1 Press the Hold softkey to put the active call on hold 2 If there is onl...

Page 19: ...ing a conversation press the XFER key dial the number to which the call is to be transferred followed by and press Send After the third party answers press XFER to complete the transfer NOTE Call waiting and call transfer must be enabled NOTE The SIP server must support RFC3515 3 9 3 Semi Attended Transfer During a conversation press the XFER key dial the number to which the call is to be transfer...

Page 20: ... set to anything the user desires that does not interfere with other dialing rules 4 2 Join call This allows a third party to join an existing call For example If B and C are on a call A can join by dialing a code plus the number for B or C This assumes that B or C also support Join Call The following chart shows how to configure this in the dial peer screen 2 is the code After saving the above co...

Page 21: ...quires that the software on PC or PBX support click to dial 4 5 Call back This function will redial the last received call 4 6 Auto answer If this feature is activated the phone will answer incoming calls after a programmable delay 4 7 Hotline Warmline This feature will cause the phone to place a call to a programmed number whenever it goes off hook A different hotline number can be set for each S...

Page 22: ...d When the configuration is completed press Save 4 9 3 Voice Mail 1 Press Menu Application Voice Mail Enter 2 Use the navigation keys to highlight the line for which you want to set voicemail 3 Press Edit 4 Use the navigation keys to enable voicemail 5 Input the number Press 2aB softkey if necessary to change the input method 6 Press Save to save the change 7 To hear a new voicemail press the Voic...

Page 23: ...function 4 10 1 Memory Key 1 Use the UP ARROW or DOWN ARROW keys to move to Tel 2 Enter the number to be stored 3 Press SAVE 4 10 2 Line Access a SIP or IAX2 line registered to the phone 1 Use the UP ARROW or DOWN ARROW keys to move to Line 2 Use LEFT ARROW or RIGHT ARROW to select the Line 3 Press SAVE 4 10 3 Key Event This subtype has many options They are listed below along with brief explanati...

Page 24: ... information 4 10 4 DTMF Dials a programmed number 4 10 5 URL Directly accesses a remote XML phonebook 4 10 6 None No function 5 Other Functions 5 1 Auto Answer If this feature is enabled the phone will answer a ringing line after a specified time 1 Press Menu Features Enter Auto Answer Enter 2 Use UP ARROW or DOWN ARROW to select line 3 Use LEFT ARROW or RIGHT ARROW to Enable 4 Use UP ARROW or DO...

Page 25: ...an Enter 2 The following items in the dial plan can be enabled or disabled Press to Send Timeout to Send Timeout Fixed Length Number Press to Do BXFER BXFER On Onhook AXFER On Onhook Note It is recommended that Dial Plan be configured from the web interface 5 6 Dial Peer 1 Press Menu Features Enter Dial Peer Enter 2 Select Add to enter the Edit interface and input information Note It is recommende...

Page 26: ...er LED Enter 5 12 Hide DTMF This feature sets how DTMF digits are displayed after a call is in progress For example dial a PIN code to access banking information 1 Press Menu Features Enter Hide DTMF Enter 2 Use LEFT ARROW or RIGHT ARROW to select one of the following 4 choices a Disabled All the digits will be shown on the LCD b All None of the digits will be shown on the LCD The will be shown c ...

Page 27: ...s on the right side of the phone beside the Speakerphone button or Line Keys b Programmable Keys Arrow keys and OK key c Desktop Long Pressed Action to take when Programmable Key is pressed and held d Soft Key Keys under the display 3 Use UP ARROW or DOWN ARROW and Enter to select the key 4 Use LEFT ARROW or RIGHT ARROW to select the function 5 Press OK to save 6 Use BACK or EXIT to return to idle...

Page 28: ...ss Save 4 Use BACK or EXIT to return to idle screen 6 4 Voice Volume 1 Press Menu Settings Enter Basic Setting Enter Voice Volume Enter 2 Use LEFT ARROW or RIGHT ARROW to select the desired voice volume from the 9 choices 3 Press Save 4 Use BACK or EXIT to return to idle screen 6 5 Time Date 1 Press Menu Settings Enter Basic Settings Enter Time Date Enter 2 Use LEFT ARROW or RIGHT ARROW to choose ...

Page 29: ...r EXIT to return to idle screen 6 7 Language 1 Press Menu Settings Enter Basic Settings Enter Language Set Enter 2 Use LEFT ARROW or RIGHT ARROW to choose English or Chinese 3 Press Save 4 Use BACK or EXIT to return to idle screen 7 Advanced Settings 7 1 General For all the items in this section Press Menu Settings Enter Advanced settings Enter and then enter the password The default password is 1...

Page 30: ...ust be entered 6 Local Port Local SIP Port Default 5060 7 Ring Type Select ring type for this account See Section 6 3 2 8 MWI Number Number for Message Waiting 9 Pickup Number Code for call pickup 10 Park Number Code for call park 11 Join Call Number Code to join a call 12 Missed Call Logs Enable or disable 7 2 3 Service Code Sets the codes to be dialed to an IP PBX to enable or disable the follow...

Page 31: ...p File name must be entered 4 Upgrade Select Image MMI Set BMF Ring Config or Phonebook for upgrade File name must be entered 7 6 Factory Reset Choose Yes to return the phone to factory default settings 8 Web Configuration 8 1 Introduction of configuration 8 1 1 Configuration Methods There are three methods which can be used to configure this phone Phone keypad As discussed in previous sections We...

Page 32: ... is 123 8 2 Setting via web browser Enter the phone s IP address into the address bar of the web browser This assumes that the pc and the phone are on the same subnet Note Internet Explorer Firefox Chrome or Safari are supported browsers If the IP address is not known it can be displayed on the phone s LCD by pressing the Menu Status After entering the IP address the following screen is displayed ...

Page 33: ...al Park Qianjin 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 8 3 Configuration via WEB 8 3 1 BASIC 8 3 1 1 Status ...

Page 34: ... Static DHCP PPPoE MAC address IP address of WAN port and LAN port DHCP server status for LAN port ENABLED or DISABLED Accounts Shows the phone numbers and registration status for the 6 SIP LINES and 1 IAX2 server 8 3 1 2 Wizard Select the appropriate network mode The phone supports three network modes 1 Static The parameters of a Static IP connection must be provided by your ISP 2 DHCP In this mo...

Page 35: ... 3 203 50737 8 3 1 2 1 Static IP If Static IP is selected this screen will be displayed Information provided by the ISP should be entered Click Back to return to the Wizard screen Click Next to go to Quick SIP Settings 8 3 1 2 2 DHCP After selecting DHCP and clicking NEXT the Quick SIP Settings screen will appear Click Back to return to the Wizard screen Click Next to go to the Summary screen 8 3 ...

Page 36: ...10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 Click Back to return to the Wizard screen Click Next to go to Quick SIP Setting 8 3 1 2 4 Quick SIP Settings Field Name Explanation Display Name The name shown in caller ID Server Address SIP server address either IP address or URI Server Port SIP server port usually 5060 Authentication User Login name or Authentication ID Authenticat...

Page 37: ...5 SEA Tel 60 3 203 50737 Enable Registration Submits registration information Normally checked Click Back to return to the IP Address screen Click Next to see summary screen Click Finish button to save settings and reboot After the reboot SIP calls can be made 8 3 1 3 Call Log Outgoing call logs can be seen on this page Field Name Explanation Start Time Start time of the outgoing call Duration Dur...

Page 38: ... 2199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 8 3 1 4 Language Field name Explanation Language Set the language of phone English is default Greeting Words The greeting displayed on LCD when phone is idle It has a maximum of 12 English characters Default is VOIP PHONE ...

Page 39: ...P Address The current IP address of the phone Current Subnet Mask The current Subnet Mask Current IP Gateway The current Gateway IP address MAC Address The MAC address of the phone MAC Timestamp Time the MAC address was obtained WAN Settings The phone supports three network modes These are also discussed in Section 2 2 Static Network parameters must be entered manually and will not change All para...

Page 40: ... Building Anhua Industrial Park Qianjin 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 ISP ...

Page 41: ... 86 512 6592 0605 SEA Tel 60 3 203 50737 8 3 2 1 1 Static IP If Static IP is chosen the screen below will appear Enter values provided by the ISP 8 3 2 1 2 DHCP If DHCP is chosen all configuration information will be provided by a DHCP server Contact the ISP to determine if DHCP is used 8 3 2 1 3 PPPoE If PPPoE is chosen the screen below will appear Enter the information provided by the ISP Servic...

Page 42: ... it must be used to login to the phone after clicking the APPLY button 8 3 2 2 LAN Config Field Name Explanation IP Address LAN static IP Subnet Mask LAN Subnet Mask DHCP Service Activate DHCP server for LAN port The phone must be rebooted for the DHCP server setting to take effect NAT Enable NAT operation Port Mirror Port Mirror can only be activated in bridge mode If activated the data stream fr...

Page 43: ...03 50737 Note When LAN IP or bridge mode status is changed the system will reboot If bridge mode is chosen static LAN configuration will be disabled automatically 8 3 2 3 Qos VLAN Config The phone supports 802 1Q P protocol and DiffServ configuration Use of a Virtual LAN VLAN allows voice and data traffic to be separated Chart 1 shows a network switch with no VLAN Any broadcast frames will be tran...

Page 44: ...fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 Chart 2 shows an example with two VLANs indicated by red and blue In this example frames broadcast from Port 1 will only go to Port 2 since Ports 3 and 4 are in a different VLAN VLANs can be used to divide a network by restricting the transmission of broadcast frames Note In practice VLANs are distinguished b...

Page 45: ...ephone will automatically synchronize DSCP 802 1p and VLAN ID values even if these values differ from those provided by the LLDP server Enable DSCP Enable or Disable Differentiated Services Code Point DSCP SIP DSCP Specify the value of the SIP DSCP in decimal Audio DSCP Specify the value of the Audio DSCP in decimal Enable WAN Port VLAN Enable or Disable WAN Port VLAN WAN Port VLAN ID Specify the ...

Page 46: ...Port Port for web browser access Default value is 80 To enhance security change this from the default Setting this port to 0 will disable HTTP access Example The IP address is 192 168 1 70 and the port value is 8090 the accessing address is http 192 168 1 70 8090 HTTPS Port Port for HTTPS access Before using https an https authentication certification must be downloaded into the phone Default valu...

Page 47: ... Values less than 1024 are reserved 3 If the HTTP port is set to 0 HTTP service will be disabled 8 3 2 5 DHCP SERVICE Field Name Explanation DHCP Client Table IP MAC mapping table If the LAN port of the phone connects to a device this table will show its IP and MAC address Leased Table Name Name of the lease table Start IP Address Beginning IP address of the lease table End IP Address Ending IP ad...

Page 48: ... Click this button to add this lease table DHCP Lease Table Delete Enter the table name and click the Delete button to remove a DHCP lease table Enable DNS Relay Activates DNS Relay in the phone Default is enabled Notes 1 The size of lease table cannot be larger than the quantity of C network IP address It is recommended to use the default lease table without modification 2 If the DHCP lease table...

Page 49: ...n Simple Network Time Protocol SNTP Settings Enable SNTP Enable or Disable SNTP Enable DHCP Time If this is enabled phone will synchronize time with DHCP server Primary Server IP address of Primary SNTP Server Secondary Server IP address of Secondary SNTP Server Time Zone Local Time Zone Resync Period Time between resync to SNTP server Default is 60 seconds 12 Hour Clock If checked clock is 12 hou...

Page 50: ...e available space Daylight Saving Time Settings Enable Enable daylight saving time Offset minutes DST offset Default is 60 minutes Month Start and end month for DST Week Start and end week for DST Day Start and end day for DST Hour Start and end hour for DST Minute Start and end minute for DST Manual Time Settings Enter the values for the current year month day hour and minute All values are requi...

Page 51: ...qi Building Anhua Industrial Park Qianjin 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 ...

Page 52: ...r port Default is 5060 Authentication User SIP account name Login ID Authentication Password SIP registration password SIP User Phone number assigned by VoIP service provider Phone will not register if there is no phone number configured Display Name Set the display name This name is shown on Caller ID Enable Registration Check to submit registration information Domain Realm SIP Domain if differen...

Page 53: ...econds before call is forwarded Transfer Timeout Time interval between sending bye message and hanging up after the phone transfers a call Enable Hotline Activate Hot Line feature Automatically call a number by going off hook Hotline Number Number to be called in Hot Line Mode Warm Line Wait Time Used in Hot Line Mode Time the phone waits after off hook before dialing the hot line number SIP Encry...

Page 54: ...ode Disable Server Always CFwd as described above Busy CFwd On Code Busy Call Forward On When this function is enabled the server will forward all calls to a designated number if the telephone is busy The call record will not be displayed in Call History Busy CFwd Off Code Disable Server Busy CFwd as described above No Ans CFwd On Code No Answer Call Forward On When this function is enabled the se...

Page 55: ...o monitor the status of a group Multiple BLF lists are supported Enable BLF List Enable Disable BLF List Server Type Configures phone for unique requirements of selected server RFC Protocol Edition Select SIP protocol version RFC3261 or RFC2543 Default is RFC3261 Used for servers which only support RFC2543 Transport Protocol Set transport protocol TCP UDP or TLS Anonymous Call Edition Set privacy ...

Page 56: ... 180 in some SIP server envrionment Use VPN Enable SIP use VPN for every line individually not all of them Enable DND Enable DND for SIP line individually SIP Global Settings Strict Branch Enable Strict Branch The value of the branch must be after z9hG4bK in the VIA field of the INVITE message received or the phone will not respond to the INVITE Note This will affect all lines Enable Group Enable ...

Page 57: ...9 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 8 3 3 2 IAX2 Field Name Explanation Status Shows registration status Will show Registered if registered or Unapplied if not registered Server Address IAX2 server address Server Port IAX2 server port Default is 4569 Account IAX2 account name for registration Password IAX2 registration password Phone Number IAX2 phone number usually the same as IA...

Page 58: ...xt This allows dialing a number to perform an echo voice test This function is provided to test whether communication through the server Echo Test Text Echo test text Refresh Time Expiration time of IAX2 server registration Allowed values are between 60 and 3600 seconds Enable Registration Enable Disable IAX2 registration Enable G 729AB Enable Disable G 729 codec 8 3 3 3 STUN Config STUN support i...

Page 59: ...erver Port STUN Server Port Default is 3478 Binding Period STUN blinding period STUN packets are sent at this interval to keep the NAT mapping active SIP Waiting Time Waiting time for SIP This will vary depending on the network SIP Line Using STUN SIP Line Using STUN Select the Line for use with STUN SIP 1 SIP 6 Use STUN Enable Disable STUN on the selected line 8 3 3 4 DIAL PEER This feature allow...

Page 60: ...ing area code 010 before the local phone number Using this feature 1 can be substituted for 010 For example to call 62213123 would only require dialing 162213123 instead of 01062213123 Example 3 Addition Two examples are shown In the first case it is assumed that 0 must be dialed before any 11 digit number beginning with 13 In the second case it is assumed that 0 must be dialed before any 11 digit...

Page 61: ...hing the entire phone number is entered and then mapped per the Dial Peer rules In prefix matching only part of the number is entered followed by T The mapping with then take place whenever these digits are dialed Prefix mode supports a maximum of 30 digits Destination Set Destination address This is optional For a peer to peer call enter the destination IP address or domain name To use a dial rul...

Page 62: ...server will receive 3333 This creates a speed dial function Dialing 2 will cause the entire alias number to be sent out Dial 2 The SIP1 server will receive 33334444 The phone will add the alias to the end of the dialed number if the dialed number matches the template in the Phone Number box Dial 8309 The SIP1 server will receive 07558309 1 Add xxx xxx will be dialed before any phone number 2 All x...

Page 63: ...s with the digits in the Phone Number box the matching digits will be replaced by the alias number Dial 0106228 The SIP1 server will receive 86106228 If the dialed phone number starts with the digits in the Phone Number box the phone will send out the dialed phone number and add the suffix number Dial 147 The SIP1 server will receive 1470011 8 3 4 Phone 8 3 4 1 AUDIO This page configures audio par...

Page 64: ...fault is 200ms Default Ring Type Ring Sound There are 9 standard types and 3 User types Handset Volume Handset Microphone volume 9 levels Speakerphone Volume Speaker volume in hands free mode 9 levels Headset Ring Volume Headset ring volume 9 levels Headset Volume Headset volume 9 levels Speaker Ring Volume Speaker Ring Volume 9 levels G729 Payload Length G729 Payload Length Adjusts from 10 60 mSe...

Page 65: ...y Enable Call Transfer If enabled Call Transfer is allowed Semi Attended Transfer If enabled Semi Attended Transfer is allowed Enable Auto Handdown If enabled in speakerphone mode the phone will automatically hang up and return to idle when the distant party terminates the call In handset mode it will play dial tone instead of returning to idle Auto Handdown Time Wait time before the phone perform...

Page 66: ...Password Dial Prefix Prefix for password dialing as described above Password Dial Length Length for password dialing as described above Enable Call History Allow phone to save missed call dialed call incoming call or not Enable Default Line If enabled you can assigned default SIP line for dialing out not SIP1 Alllow IP Call Allow IP direct call or disable IP call for dialing Play Talking DTMF Tone...

Page 67: ... an intercom call is established a second intercom call will be rejected DND Return Code Specify SIP Code returned for DND Default is 480 Temporarily Not Available Busy Return Code Specify SIP Code returned for Busy Default is 486 Busy Here Reject Return Code Specify SIP Code returned for Rejected call Default is 603 Decline Active URI Limit IP IP address of the server for the Action URL messages ...

Page 68: ...anvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 entered the phone will not dial any numbers beginning with 001 X and x are wildcards which match single digits For example if 4xxx or 4XXX is entered the phone will not dial any 4 digit numbers beginning with 4 It will dial numbers beginning with 4 which are longer or shorter than 4 digit...

Page 69: ... access code to get an external line A digit followed by a will cause secondary dial tone to be generated For example assume a rule 9 xxxxxxx is added When the user dials 9 the phone will generate secondary dial tone Then when 8 digits have been dialed they will all be sent to the server 5 Press to Do Blind Transfer Press after entering the target number for the transfer The phone will transfer th...

Page 70: ...re digits are sent of n seconds in length n is mandatory and can have a value of 0 to 9 seconds Tn must be the last 2 characters of a dial plan If Tn is not specified it is assumed to be T0 by default on all dial plans Cause extensions 1000 8999 to be dialed immediately Cause 8 digit numbers beginning with 9 to be dialed immediately Cause 911 to be dialed immediately Cause 99 to be dialed after 4 ...

Page 71: ... Anhua Industrial Park Qianjin 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 Field Name Explanation ...

Page 72: ... Contact List Select File Click the browse button to select the phonebook file to import Then click the update button and the selected file will be added to the phone File must be xml vcf or csv format Export Contact File Export XML Export contacts to xml file Export CSV Export contacts to csv file Export VCF Export contacts to vcf file Group Option Group Lists existing groups Name Enter name for ...

Page 73: ...or LDAP TFTP example for remote xml mode Set the Phonebook Name as Fanvil Server URL is tftp 192 168 1 3 admin phonebook index xml Remote XML Phonebook Setting Phonebook Name Phonebook name displayed on the phone Server URL Server url of the remote phonebook SIP Line SIP line for the remote phonebook Authentication Authentication mode for remote phonebook User password Authentication username and ...

Page 74: ...me during dialing and incoming call Telephone Display LDAP contact s telephone number Mobile Display LDAP contact s mobile phone number Other Display LDAP contact s ohter number Display Name Allow display LDAP contact name or not 8 3 4 6 WEB DIAL This feature allows a call to be initiated by a computer To place a call enter the number in the Dial Number box select the line in the Line Selection bo...

Page 75: ...highest priority 10 is the lowest Enable Page Priority The voice call in progress shall take precedence over all incoming paging calls Name Listened multicast server name Host port Listened multicast server s multicast IP address and port 8 3 5 Function Key The phone has 8 programmable DSS Function keys with associated LEDs and 4 programmable Line keys with LEDs The 4 directional arrow keys and th...

Page 76: ... China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 8 3 5 1 Function Keys Screen Configuration Field Name Explanation Contrast Set screen contrast Enable Backlight Enable disable LCD backlight Backlight Time Set backlight off time ...

Page 77: ...es DTMF Send DTMF during a call Key Event Many different functions See Section 4 9 3 for a list Line Seize a programmed line SIP1 SIP2 IAX2 Memory Key See Section 4 9 1 URL Directly access a remote XML phonebook Value Parameters associated with the function For example The digits to be dialed by a key programmed for DTMF Line Line on which the function is to be performed Subtype Used with Key Even...

Page 78: ...trict Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 8 3 5 2 Softkeys Configure the functions performed by the softkeys under the LCD in various phone operating modes ...

Page 79: ...03 50737 8 3 5 3 EXT Keys These are the keys on the C10 Expansion Module Up to 5 modules may be connected to one phone The phone can power one module Additional modules will require a separate power supply See the C10 documentation for installation instructions The keys have the same capabilities as the Function Keys 8 3 6 Maintenance 8 3 6 1 Auto Provision The phone supports PnP DHCP and Phone Fl...

Page 80: ...hua Industrial Park Qianjin 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 DHCP PnP server Phone Flash ...

Page 81: ...it differs from the current configuration Common Config Version Show the common config file s version If the configuration downloaded and this configuration are the same the auto provision will stop If the endpoints confirm the configuration by the Digest method the configuration will not be upgraded unless it differs from the current configuration CPE Serial Number Serial number of the phone User...

Page 82: ...P If this is enabled the phone will send SIP SUBSCRIBE messages to a multicast address when it boots up Any SIP server understanding that message will reply with a SIP NOTIFY message containing the Auto Provisioning Server URL where the phones can request their configuration PnP Server PnP Server Address PnP Port PnP Server Port PnP Transport PnP Transfer protocol UDP or TCP PnP Interval Interval ...

Page 83: ... Login Enable Disable TR069 Auto Login Inform Sending Period Time between transmissions of Inform Unit is seconds 8 3 6 2 Syslog Syslog is a protocol used to record log messages using a client server mechanism The Syslog server receives the messages from clients and classifies them based on priority and type Then these messages will be written into a log by rules which the administrator has config...

Page 84: ... 0605 SEA Tel 60 3 203 50737 only be displayed via telnet Syslog Configuration Field Name Explanation Syslog Settings Server IP Syslog server IP address Server Port Syslog server port MGR Log Level Set the level of MGR log SIP Log Level Set the level of SIP log IAX2 Log Level Set the level of IAX2 log Enable Syslog Enable or disable syslog Web Capture Start Capture a packet stream from the phone T...

Page 85: ...ing Field Name Explanation Save Configuration Save the current phone configuration Clicking this saves all configuration changes and makes them effective immediately Backup Configuration Save the phone configuration to a txt or xml file Please note to Right click on the choice and then choose Save Link As Clear Configuration Logged in as Admin this will restore factory default and remove all confi...

Page 86: ...to the phone Update Field Name Explanation Web Update Web Update Browse to the config file and press Update to load it to the phone Various types of files can be loaded here including firmware ring tones local phonebook and config files in either text or xml format TFTP FTP Update Server Address FTP TFTP server address for download upload The address can be IP address or Domain name with subdirect...

Page 87: ... SIP module After rebooting only the SIP settings will be changed Type Action to be executed by the phone 1 Application update download system update file 2 Config file export Upload config file to FTP TFTP server It can then be named and saved 3 Config file import Download the config file from FTP TFTP server The configuration will be effective after the phone is reset 4 Phone book export vcf csv...

Page 88: ...ess User accounts can be added or deleted from this page The authority of accounts can also be changed Access Configuration Field Name Explanation LCD Menu Password Settings Menu Password Sets the password for entering the setup menu from the phone keypad The password must be only digits User Settings This table shows the current user accounts Add User User Set User Account name User Level There a...

Page 89: ...05 SEA Tel 60 3 203 50737 Confirm Confirm the password User Management Select the account and click Modify to modify the selected account Click Delete to delete the selected account A General user can only add another General user 8 3 6 6 Reboot Some configuration modifications require a reboot to become effective Clicking the Reboot button will cause the phone to reboot immediately Note Be sure t...

Page 90: ...ion Start IP Address Beginning IP Address for MMI Filter End IP Address Ending IP Address for MMI Filter Add Add this filter range to the Web Filter Table Enable Web Filter Select to enable MMI Filter Apply Make filter settings effective Note Once a range is added it can be modified or deleted Note Be sure that the filter range includes the IP address of the configuration computer 8 3 7 2 Firewall...

Page 91: ...an be a single IP address or use as a wild card For example 192 168 1 14 or 14 Dest Address Set destination address It can be a single IP address or use as a wild card For example 192 168 1 14 or 14 Src Mask Set the source address mask For example 255 255 255 255 points to one host while 255 255 255 0 points to a C type network Dest Mask Set the destination address mask For example 255 255 255 255...

Page 92: ...local network Many times these computers are placed into their own sub network to provide more protection to the rest of the local network This sub network is called a DMZ taken from demilitarized zone Computers in the DMZ have limited connectivity to specific hosts in the internal network although communication with other hosts in the DMZ and to the external network is allowed This allows hosts i...

Page 93: ...Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 Application Layer Gateway ALG Settings Field Name Explanation IPSec ALG Enable Disable IPSec encryption Default is enabled FTP ALG Allow the ALG to securely pass FTP traffic Default is enabled ...

Page 94: ...side IP Set the local IP address of device Inside Port Set the LAN inside port for NAT mapping Outside Port Set the WAN outside port for NAT mapping Note After entering settings click the Add button to add new mapping table data To delete an entry enter its information and then click the Delete button Notice The phone supports 10M 100M adaptive Under loaded conditions traffic through the phone NAT...

Page 95: ...N Protocol Only one protocol may be activated After the selection is made the configuration should be saved and the phone rebooted VPN Server Address Set VPN L2TP Server IP address VPN User Set User Name access to VPN L2TP Server VPN Password Set Password access to VPN L2TP Server 8 3 7 5 Security Field Name Explanation Update Security File Select Security File Browse to the security file to be up...

Page 96: ...al Park Qianjin 1 Road 35th District Bao An Shenzhen 518101 P R China Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 8 3 8 Logout Click Logout to exit the phone web page ...

Page 97: ...pendix 9 1 Specification 9 1 1 Hardware Item Specification Power Adapter Input 100 240V Output 5V 1A Port WAN 10 100Base T RJ 45 1 PORT LAN 10 100Base T RJ 45 1 PORT EXT RJ45 1 PORT Headset RJ9 1 PORT Power Consumption Idle 2 5W Active 2 8W LCD Size 128x64 53 5 x 70mm Operation Temperature 0 40 Relative Humidity 10 65 CPU Broadcom SDRAM 16MB Flash 4MB Dimension L x W x H 295 295 175mm Weight 1 5kg...

Page 98: ...LEC additional acoustic echo cancellation AEC can reach 96ms max filter length in hands free mode Supports Voice Gain Setting VAD CNG Full duplex hands free Multi line HD Voice SIP support SIP domain SIP authentication none basic MD5 DNS Peer to Peer IP call Automatic line selection 9 Standard ring tones and 3 user defined ring tones DTMF SIP info DTMF Relay In Band RFC2833 AUTO SIP applications C...

Page 99: ...t Call Do Not Disturb Caller ID CLIR reject anonymous call CLIP make anonymous call Dial without Registration Phonebook 500 records Incoming Calls Outgoing Calls Missed Calls Max of 300 Records Each Supports vCard XML CSV Support IAX2 4 Programmable Line DSS keys 8 DSS keys Programmable Soft Keys Programmable Function Keys Code synchronization IP PBX IMS Supports Click to Dial via Web Phone Book S...

Page 100: ...upports Speed Dial Supports XML 9 1 3 Network Features WAN LAN Bridge Bridge with port mirror Router Supports PPPoE for xDSL Supports Basic NAT and NAPT Supports VLAN 802 1Q 802 1P Supports STUN Supports DMZ Supports VPN L2TP OpenVPN Wan Port Supports Main DNS and Secondary DNS Supports DNS via DHCP or Static DNS Supports DHCP client on WAN Supports DHCP server on LAN QoS with DiffServ Network Too...

Page 101: ...2640 2199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 Configuration Web Telnet Phone Keypad Two Account Levels Multi Language Support English Chinese Spanish French Portuguese German Russian Supports Syslog Supports Auto Provisioning Firmware Upgrade Auto Provisioning ...

Page 102: ...a Tel 86 755 2640 2199 Fax 86 755 2640 2618 Email fanvil fanvil com www fanvil com Beijing Tel 86 10 5753 6809 Suzhou Tel 86 512 6592 0605 SEA Tel 60 3 203 50737 9 2 Digit character map table Keypad Character Keypad Character 1 7 P Q R S p q r s 2 A B C a b c 8 T U V t u v 3 D E F d e f 9 W X Y Z w x y z 4 G H I g h i 5 J K L j k l 0 6 M N O m n o ...

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