Megadisk NAS Owner’s Manual
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Frequently Asked Questions
Q: I Forgot the Network IP Address or Password
A: If you forget your network IP address or your password, you can reset the MegaDisk NAS to its
default settings. Please see “Resetting your MegaDisk NAS” in the troubleshooting section.
Q: What is the warranty period for MegaDisk NAS?
A: MegaDisk NAS standard warranty is one year limited. Optional extended warranty and
overnight exchange programs are available, consult your Fantom Drives dealer or visit
www.FantomDrives.com for additional information.
Q: I have my MegaDisk NAS configured as a RAID 1, which means it can sustain a disk failure. This
means I don’t need to worry about backing up my data, right?
A: Although RAID 1 does provide tolerance for disk failure, it does not prevent damage due to fire,
flood, or other types of disaster, nor can it prevent virus damage or accidental deletion.
ALWAYS
BACK UP YOUR DATA.
Q: When I try to copy a large file I get an error saying there is not enough room on the drive-- I
have lots of free space!
A: Check the MegaDisk NAS file system for the share you are using. FAT32 only allows files up
to 4GB in size. To copy larger files, please split the file into multiple segments, or consider
reformatting the volume to EXT2/3.
Q
:
When I try to access the Fantom Drives MegaDisk NAS on the network, it takes a long time
to show up.
A: The MegaDisk NAS may be set to power saving mode, and the disk drive is put to sleep when
not in use, and the drive has to spin up only when accessed. If you require the MegaDisk NAS
to be more immediately accessible, consider setting a longer idle period under power saving
control or turn it off altogether.
Q: I bought a 500GB drive, but my computer is showing 465GB. Where is the missing capacity?
A: Hard drive manufacturers market drives in terms of decimal (base 10) capacity. In decimal
notation, one megabyte (MB) is equal to 1,000,000 bytes, and one Gigabyte (GB) is equal to
1,000,000,000 bytes. Many operating systems use the binary (base 2) numbering system to
describe disk capacity; In the binary numbering system, one megabyte is equal to 1,048,576
bytes, and one gigabyte is equal to 1,073,741,824 bytes. Simply put, decimal and binary
translates to the same amount of storage capacity.
Q: I have a Mac, and I’m trying to copy files to the MegaDisk NAS but it keeps failing.
A: Check the file system for the share you are using. The FAT32 format allow different standards of
filename length or use of special characters. Rename the offending file(s) and try the operation
again, or consider reformatting the volume to EXT2/3.
Q: I’m trying to connect to the MegaDisk via FTP, but the connection is timing out. I’m using IE 6.
A: Internet Explorer may be blocking your FTP access. To enable FTP access in Internet Explorer,
navigate to “Tools” -> “Internet Options” in IE. Uncheck “Enable folder view for FTP site” and
click “OK.”
If an issue cannot be resolved by using our FAQ, please contact Technical Support via the Fantom
Drives support site at http://www.FantomDrives.com/help
5-Troubleshooting
