CONSUMER SERVICE
If you have any product enquiries, or in the event of a problem
with your appliance once it has been installed, please
telephone 0870 789 5107.
CONSUMER SERVICE LINES OPEN:
Monday to Thursday 8amÐ6pm
Friday 8amÐ5pm
Saturday 9amÐ1pm
WARRANTY
Your manufacturer warranty covers goods of our own brand
for defective workmanship and materials for a period of 3 year
from the date of purchase. This warranty covers mechanical
breakdown and proven cosmetic and manufacturing defects.
To register for this guarantee simply fill in and return the
FREEPOST registration form provided. Alternatively call free on
0800 694 4170, quoting reference FAGX91AN or register
online at www.falconappliances.co.uk
Any damage, blemishes or chips identified upon receipt of the
product must be reported within 90 days – proof of purchase
may be required to establish validity. Scratches on the surface
of ceramic hobs must be reported within 14 days. Scratches
caused by usage are not covered. Accidental damage is not
covered by the manufacturer's warranty.
For warranty compliance, the requirements are that the
appliance:
¥
Has been correctly installed in accordance with current
legislation, relevant British and European Standards
and Codes of Practice, by a suitably competent person
registered with Gas Safe or equivalent body and, where
applicable, a qualified electrician.
¥
Has been used solely for domestic cooking purposes.
¥
Is in use in the UK*, has not been taken abroad as a
personal export. (In the Republic of Ireland conditions
may vary, so consult your retailer.)
¥
Is not second-hand or a refurbished appliance. The
manufacturer's warranty is not transferable.
¥
Has not been subject to misuse, accidental damage or
modification, and has not deteriorated due to normal
domestic wear and tear, and the manufacturer's
recommendations concerning cleaning materials have
been followed.
¥
Has not been repaired by persons or organisations
other than those authorised to act on behalf of AGA
Rangemaster.
Exceptions:
¥
Items not included under the free 3 year guarantee
include pan supports, griddles, wok rings, baking
trays, grill pans, trivets, filters, light bulbs and other
consumable accessories.
¥
Any damage caused other than through normal use.
¥
Breakdowns associated with cooking spillage.
¥
Cosmetic deterioration deemed to be normal wear and
tear.
This warranty is in addition to your Statutory Rights.
* Only certain models can be adapted for use with Mains Gas
supplied in the Channel Islands and Isle of Man.
OUT OF WARRANTY
We recommend that Falcon appliances are serviced regularly
throughout their life to maintain optimum performance
and efficiency. Service work should only be carried out by
technically competent and suitably qualified personnel.
For your own safety, always make sure that work is carried
out by a Gas Safe registered engineer for gas appliances or an
approved electrician for electrical models.
For a competitive quote and to arrange for a Falcon approved
engineer to attend, call Consumer Services on: 0870 789 5107.
SPARE PARTS
To maintain optimum and safe performance, we recommend
that only genuine Falcon spare parts are used. These are
available from most major spares stockists, including ourselves.
Contact Consumer Services on 0870 789 5107, who will be
happy to help.
STANDARDS
Falcon cookers are designed and manufactured to a recognised
international quality standard, which meets the requirements
of BS EN ISO 9001, BS EN ISO 14001 and OHSAS 18001 for
continually improving environmental procedures.
Falcon cookers comply with the essential requirements of the
appropriate European Directives, and carry the CE mark.
Name of Appliance & Colour*
Appliance Serial Number*
Fuel Type*
Natural Gas
LP Gas
Dual Fuel
Electric
Retailer's Name & Address
Date of Purchase
Installer's Name & Address
Installer's Telephone Number
Date of Installation
* This information is on the appliance data badge Ð look in the
appliance instructions to find out where the data badge is located.
