•
Force majeure, fire, flooding, chemical or biological factors, war and
violence or other similar events.
•
Any kind of defect and fault on accessory parts and components
(even if they were supplied by eyevis GmbH) are not an integral part
of the product that is covered by this warranty.
•
Any attempts to adjust, modify, install or retrofit the product or
services rendered to the product by a person not authorised by
eyevis GmbH.
Accessories, boxes, batteries and other parts
Accessory parts such as boxes, packaging, batteries and other parts,
which are used together with this product and which you would expect
to have to replace, are not covered by the warranty.
Missing, modified or damaged serial numbers
If a product's serial number is damaged, modified or removed, it will no
longer be covered by this warranty.
Recommended procedure for liability claims
Refer to the
Malfunctions and Troubleshooting
section from page 21
onwards and check if the problem could be rectified on-site before
claiming for a warranty service.
If the problem continues, the customer should claim for support from
his/her regional eyevis GmbH partner. Please have the following
information ready:
•
Product ID and serial number of the device
•
A description of the problem
•
Pick-up address and contact information
•
Date and place of purchase
•
A description of the required service work
Once the device's faults and damages have been analysed, eyevis GmbH
shall accept the warranty claims if the necessary conditions have been
fulfilled. The customer shall receive a service code and eyevis GmbH will
perform the service work requested by the customer. The customer shall
be obliged to have the product ready for collection (in cases of DOA, the
product must be equipped with all cables and mains adapters before it is
packaged into the box). If the customer fails to have the device ready for
collection, he/she shall be obliged to bear the costs for the replacement
device.
eyevis GmbH can provide a suitable transport box on request if the
customer cannot ensure that the device is packaged correctly and
labelled as breakable goods. The customer shall be liable for damages
caused by the use of improper and unsuitable packing by the customer.
The customer shall be responsible for arranging the transport of the
display to eyevis GmbH.
openWARP²(-LC) User Manual
27
wArrAnty terMs And conditions
