EXTREME HEAT SOLAR
16
100
l
NO PRESSURE EVACUATED TUBE SYSTEM
EHS has the right to repair before replacement of any part of the solar water heater.
Whenever the claim submitted is not covered by the warrantee, EHS has the right to invoice a
call out fee for investigating the claim submitted, if needed.
10.2
Date of commencement
The warrantee commences from the date that the installation has been completed and signed off by
the end user or the date of purchase. Failing to provide a signed of document (signed the day of
commissioning of the solar water heater) or purchase document, voids the warrantee of the system.
10.3
Notification of claim
Any claim under the warrantee must include a detailed description of the defect or abnormality and
need to be submitted within 30 days after the defect has been discovered. Failure in submitting the
claim within 30 days will void the warrantee. Warrantee claims will only be valid when a warrantee
claim form has been completed and submitted by the owner of the solar water heater. A Warrantee
claim form can be obtained from EHS upon request.
10.4
Normal intended use
This warrantee is subjected to the normal intended use of the solar water heater and does not apply
where the solar water heater or components has been used for a different application or in a
different manner.
10.5
Installation of the EHS solar water heater
The installation of this solar water heater needs to comply with the South African National Standards
as set by the South African Burro of standards. The standards may change and it is the duty of the
installer to ensure that the installation complies with the newest SABS standards. The installation
needs to be performed by an EHS approved installer.
The installation cost is not covered under this warrantee. In case of non-complaint installation or
installation failure, the original installation service provider is responsible for any warrantee claims.
10.6
Repair and maintenance
Any repair or maintenance work on an EHS solar water heater needs to be conducted by an EHS
approved installer. Fitting of any spares or parts not approved by EHS will void the warrantee.
10.7
Warrantee duration
Warrantee duration of solar water heater components are as per below table:
Component
Warrantee time
Main water tank
2 years
Cistern tank
2 years
Frame
2 years
Vacuum tubes
2 years
Element and thermostat
No warrantee
When any solar water heater components are being replaced under warrantee the original
warrantee term remains. The replacement part does not carry any additional warrantee.
