Exsurco Medical Amalgatome SD, User Manual

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A
MALGATOME
®
SD U
SER
G
UIDE
PN#: X101456, Rev. C Page 40 of 56
Upon receiving returned product at Exsurco Medical, the product is reviewed by our Technical Service
Department. Customer Service shall provide the customer with a service estimate for any repairs not covered
under warranty or extended warranty. Exsurco Medical performs all product service on-site in our Technical
Service Department.
When product is ready for shipment back to the customer, Exsurco Medical covers the freight and returns the
product in an approved protective shipping container.
Exsurco Medical stands behind the quality of our products. Should you have a complaint or not be completely
satisfied with your product, please call our Customer Service team to register a complaint. Our Customer Service
team is available Monday through Friday, 8 am to 5 pm ET and is here to assist you in any way. Email
support@exsurco.com or call 1-800-243-6049, ext. 4. To help investigate the event further, we require the
following information:
•
Name, address, and account number
•
Phone number and email address
•
Part/product that the complaint is being filed on
•
Serial number (equipment) or lot number (disposable)
•
A description of the event:
o
Be as descriptive as possible.
o
Provide pictures, if available.
•
Loaner requirements if available upon request
Once a complaint is received, we may contact you for more information. When the product is returned, a
preliminary evaluation is generally conducted and the product is repaired (if required) and restored to
conformance prior to being shipped back. A closure letter shall be provided advising you of the outcome of the
investigation regarding the reported event.