Exsurco Medical Amalgatome SD, User Manual

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A
MALGATOME
®
SD U
SER
G
UIDE
PN#: X101456, Rev. C Page 39 of 56
Service
The Amalgatome SD System contains no serviceable parts. The system must be returned to Exsurco Medical for
servicing. Exsurco Medical performs all repairs in-house by our trained Technical Service team.
NOTE: Exsurco Medical cannot be held liable for any system malfunctions resulting from repairs or service
performed by anyone other than Exsurco Medical.
Do not attempt to open or disassemble the hand piece. It is a factory-sealed unit with no user serviceable parts
inside. If this happens, it voids the warranty and the customer must return the hand piece to Exsurco Medical for
repair that shall be charged to the customer.
Do not attempt to remove the screws and disassemble the depth gauge on the cutting head for any reason. It has
been factory calibrated to provide optimum cutting performance. If this happens, it voids the warranty and the
customer must return the system to Exsurco Medical for repair that shall be charged to the customer. All products
returned for warranty or non-warranty repair must be through the Exsurco Medical return procedure. For more
information, refer to the Returns information below. Exsurco Medical performs all service of the Amalgatome SD
system.
Our Technical Service Department can be contacted at 1-800-243-6049, ext. 5, or email support@exsurco.com
to answer any general questions that relate to the operation, warranty, and service of the system.
The Amalgatome SD System must be returned every 12 months for inspection and preventative maintenance. The
pneumatic hose must be replaced every 12 months or sooner if there is evidence of wear (holes/ cuts/ tears). A
review of the hose from Exsurco Medical will determine warranty replacement. Annual factory calibration is
strongly recommended in order to ensure consistent operation and accuracy.
Returns
When it is necessary to return the Amalgatome SD System for inspection and preventative maintenance, warranty
service, or non-warranty service, please contact Customer Service at 1-800-243-6049, ext. 4, or email
support@exsurco.com to receive a Return Material Authorization (RMA) or Service Repair Order (SRO).
Product will not be accepted without an RMA/SRO. Exsurco Medical shall provide the customer with the
approved return shipping container. The customer is responsible for the return freight.
When the customer is returning the system, we require proof of sterilization documents upon receipt of the RMA
or SRO. If proof of sterilization is not included with the system, the system shall be returned for sterilization.
Exsurco Medical does not accept product that has been used without being sterilized first or has not been shipped
with the sterilization documents. If it is a new product or has not been used, then Customer Service shall note that
on the RMA/SRO documentation.
While the system is at Exsurco Medical for repair, a loaner if available can be requested and shipped to the
customer. Please confirm this with Customer Service at time of the return request.