Tunable Laser
Source
FLS-2800
FLS-2800 (v1.1)
40
13.
Technical Support
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact EXFO at one of the
following numbers. The Technical Support Group is available to take your calls from Monday to
Friday, 8:00 a.m. to 7:00 p.m. (Eastern Time in North America).
Technical Support Group
400 Godin Avenue
Quebec (Quebec) G1M 2K2
CANADA
1 866 683-0155 (USA and Canada)
Tel.: 1 418 683-5498
Fax: 1 418 683-9224
[email protected]
For detailed information about technical support, and for a list of other worldwide locations, visit
the EXFO Web site at
To accelerate the process, please have information such as the name and the serial number (see the
product identification label), as well as a description of your problem, close at hand.
You may also be requested to provide software and module version numbers. This information, as
well as technical support contact information, can be found in the ‘
About’
window.
Transportation
Maintain a temperature range within specifications when transporting the unit. Transportation
damage can occur from improper handling. The IQS-636 should be moved, lifted or otherwise
transported without any IQS-2800 modules in the expansion slots.
The following steps are recommended to minimize the possibility of damage:
Pack the unit in its original packing material when shipping.
Avoid high humidity or large temperature fluctuations.
Keep the unit out of direct sunlight.
Avoid unnecessary shocks and vibrations.
I
MPORTANT
Keep this manual close at hand as it contains important details about your
product.
