EXFO CableSHARK P3, User Manual, Page: 291 / 321

CableSHARK
P3
User Guide
279
PC’s USB receptacle. Press Program. The PC program will install the necessary files
onto the USB memory device. Once ready, plug this USB memory device into the
CableSHARK and then start the upgrade process.
EXFO commits to providing product service and repair for five years following the date of
purchase.
To send any equipment for service or repair:
1. Call one of EXFO’s authorized service centers (see EXFO Service Centers Worldwide).
Support personnel will determine if the equipment requires service, repair, or calibration.
2. If equipment must be returned to EXFO or an authorized service center, support
personnel will issue a Return Merchandise Authorization (RMA) number and provide an
address for return.
3. If possible, back up your data before sending the unit for repair.
4. Pack the equipment in its original shipping material. Be sure to include a statement or
report fully detailing the defect and the conditions under which it was observed.
5. Return the equipment, prepaid, to the address given to you by support personnel. Be sure
to write the RMA number on the shipping slip. EXFO will refuse and return any package
that does not bear an RMA number.
Note: A test setup fee will apply to any returned unit that, after test, is found to meet the applicable
specifications.
After repair, the equipment will be returned with a repair report. If the equipment is not under warranty, you
will be invoiced for the cost appearing on this report. EXFO will pay return-to-customer shipping costs for
equipment under warranty. Shipping insurance is at your expense.
Routine recalibration is not included in any of the warranty plans. Since calibrations/verifications are not
covered by the basic or extended warranties, you may elect to purchase FlexCare Calibration/Verification
Packages for a definite period of time. Contact an authorized service center (see EXFO Service Centers
Worldwide)