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P a g e
Product Warranty and Service
Phononic warrants to the original purchaser that all parts shall be free from material defects in
material and workmanship under normal use and service for a period of 2 years from the
earlier of the date of installation or the date that is 90 days from date of shipment (“Warranty
Period”). Parts and labor for repair within Warranty Period are covered under this warranty.
CONDITIONS OF WARRANTY
1.
Equipment must have been installed and operated in compliance with instructions
provided by Phononic.
2.
Warranty labor must be performed by a local Phononic authorized service agent.
3.
Defects caused by alterations, improper operation, outdoor use, neglect, vandalism, fire,
acts of God, or any situation or causes beyond the control of Phononic are not covered by
this warranty.
4.
Phononic may require that any parts covered under this warranty be returned to
Phononic freight prepaid, and this warranty shall apply only if Phononic verifies the
applicable defect upon examination.
5.
Any defects or other damages resulting from shipment of the unit are not covered by this
warranty. Phononic advises customers to carefully examine all shipments prior to acceptance
and note all potential damage concerns on the appropriate shipping papers.
6.
Labor charges resulting from security clearance procedures, safety training, travel time
greater than one hour or 50 miles (80 km), premium time labor (including after hours,
weekends, holidays, etc.), and service calls for non-defective equipment will not be covered
by Phononic and are the responsibility of the equipment owner.
7.
The repair or replacement of defective parts in accordance with this warranty is
customer’s sole and exclusive remedy with respect to any defects in the equipment. Phononic
will not be liable for any consequential damages, expenses, connecting or disconnecting
charges, or any losses or damages resulting from a defect in the equipment.
This warranty is expressly made in lieu of other warranties, expressed or implied,
including any implied warranty of merchantability or fitness for a particular purpose.
For any questions concerning this warranty please visit our website at
phononic.com
or
contact Customer Care at 1-844-476-4202.
