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Dear Customer,
THANKS!
You had a choice, and you bought an Everlast. We appreciate you as a customer
and hope that you will enjoy years of use from your welder.
Please go directly to the Everlast website to register your unit and receive your warranty information.
Your unit registration is important should any information such as product updates or recalls be is-
sued. It is also important so that we may track your satisfaction with Everlast products and services.
If you are unable to register by website, contact Everlast directly through the sales department via
the main customer service number in your country. Your unit will be registered and warranty will be
issued and in full effect. Keep all information regarding your purchase.
In the event of a problem
you must contact technical support before your welder can be a candidate for warranty ser-
vice and returned.
Please review and download the official warranty statement, located on our website
www.everlastwelders.com. If you are not in the United States, visit the distributor’s website
warranty information nearest to your region or country. Print it for your records and become
familiar of its terms and conditions.
Everlast offers full technical support in several different forms. We offer domestic based phone sup-
port and online support. Online support is available through email and through our website contact
forms. We also provide a welding support forum designed for customers and noncustomer interac-
tion. Technical advisors are active on the forum on a regular basis. We also divide our support into
two divisions: technical and welding performance. Should you have an issue or question concerning
your unit, please contact performance/technical support available through the main company head-
quarters available in your country. For best service, call the appropriate support line and follow up
with an email. In the event you do not reach a live person, particularly during heavy call volume
times, holidays, or off hours, leave a message and your call will normally be returned within 24
hours. For quick answers to basic operating or service questions, join the company owned forum
linked through the US website. You should be able to find knowledgeable, helpful people and staff
available to answer your questions, and perhaps find a topic that already addresses your question at
http://www.everlastgenerators.com/forums/.
Should you need to call or write, always know your model name, purchase date and welder manu-
facturing inspection date. This will assure the quick and accurate customer service.
REMEMBER:
Be as specific and informed as possible. Technical and performance advisors rely upon you
to carefully describe the conditions and circumstances of your problem or question. Take
notes of any issues as best you can. You may be asked a series of questions by the advisors
meant to clarify problems or issues. Some of these questions may seem basic or fundamen-
tal, but even with experienced users technical advisors can’t assume that correct operating
procedures are being followed for proper operation, and must cover all aspects to properly
diagnose the problem. Depending upon your issue, it is advisable to have basic tools handy
such as screwdrivers, wrenches, pliers, and even an inexpensive test meter with volt/ohm
functions before you call.
Please note: To establish a warranty claim and return a unit for repair or replacement, you
must call technical support first and go through a basic diagnosis process before an Return
Authorization will be issued.
Let us know how we may be of service to you should you have any questions.
Sincerely,
Everlast Customer Service
