20
Troubleshooting
NOTE:
If there happens to be an anomaly during use of the steam oven, stop using the oven and
disconnect from the power. Refer to the below troubleshooting guide as this may assist in resolving the
issue. If this does not help contact our Customer Care Department on 1800 444 357 for further assistance.
Status
Explanation
Possible remedy
Tap water alarm displayed
- No water in tank
- Faulty pump
- Oven in descaling progamme
- Fill water tank
- Contact service dept.
- Complete descaling
Control panel not working
- Child lock is activated
- Faulty PCB board
- Power off
- Deactivate child lock
- Contact service dept.
- Check circuit breaker
Food not cooked properly
- No steam during cooking
- Food not cooked longer enough
- Cookware covered
- Check tank is full / contact service dept.
- Cook food a little more
- Remove any lids / covers
E1
displayed on display
screen
- Water tank not fitted properly
- Faulty tank switch
- Push water tank in properly
- Contact service dept.
E2
displayed on display
screen
- Faulty interior sensor
- Contact service dept.
E3
displayed on display
screen
- Interior sensors over temperature
fault
- Turn oven off at circuit breaker to allow
cooling, if no change contact service dept.
E4
displayed on display
screen
- Faulty steam heating plate sensor - Contact service dept.
E5
displayed on display
screen
- Interior sensors over temperature
fault
- Turn oven off at circuit breaker to allow
cooling, if no change contact service dept.
Troubleshooting guide
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