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Troubleshooting

Overview 7 - 1

7

Chapter 7: Troubleshooting

Overview

Should you have any problems with your computer, before consulting the service center, you may want to
try to solve the problem yourself. This chapter lists some common problems and their possible solutions.
This can’t anticipate every problem, but you should check here before you panic. If you don’t find the an-
swer in these pages, make sure you have followed the instructions carefully and observed the safety pre-
cautions in the

Preface

. If all else fails, talk to your service center. You should also make a record of what

happened and what remedies you tried.

Of course, if something goes wrong, it will happen at the most inconvenient time possible, so you should
preview this section just in case. If, after you’ve tried everything, and the system still won’t cooperate, try
turning it off for a few minutes and then rebooting. You will lose any unsaved data, but it may start work-
ing again. Then call your service representative.

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Summary of Contents for LP-297PB

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Page 3: ...s of this publication except for copies kept by the user for backup purposes Brand and product names mentioned in this publication may or may not be copyrights and or registered trademarks of their respective companies They are mentioned for identification purposes only and are not intended as an endorsement of that product or its manufacturer July 2003 Trademarks This product incorporates copyrig...

Page 4: ...n If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Re orient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit dif...

Page 5: ... a telephone line other than a cordless type during an electrical storm There may be a remote risk of electrical shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak 4 Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions CAUT...

Page 6: ...kind of heating element This is an electrical appliance If water or any other liquid gets into it the computer could be badly damaged Do not expose the computer to any shock or vibration Do not place it on an unstable surface Do not place anything heavy on the computer Do not expose it to excessive heat or direct sunlight Do not leave it in a place where foreign matter or mois ture may affect the ...

Page 7: ...and don t forget to save your work Remember to periodically save your data as data may be lost if the battery is depleted 5 Take care when using peripheral devices Do not turn off the power until you properly shut down all programs Do not turn off any peripheral devices when the computer is on Do not disassemble the com puter by yourself Perform routine maintenance on your computer Use only approv...

Page 8: ... power supplies Do not plug in the power cord if you are wet Do not use the power cord if it is broken Do not place heavy objects on the power cord Power Safety Warning Before you undertake any upgrade proce dures make sure that you have turned off the power and discon nected all peripherals and cables including telephone lines Mainboard Battery Note CAUTION Danger of explosion if battery is incor...

Page 9: ...vicing to authorized service personnel Unplug the computer from the power supply Then refer servicing to qualified service personnel under any of the following con ditions When the power cord or AC DC adapter is damaged or frayed If the computer has been exposed to rain or other liquids If the computer does not work normally when you follow the operating instructions If the computer has been dropp...

Page 10: ...ortable e g 800x600 Angle the LCD so that it doesn t reflect any light into your eyes Use a chair which offers good back support especially lower back The seat should allow your feet to rest flat on the floor or on a footrest directly in front of you If possible illuminate your work area with natural daylight or use a steady glowing non flickering light source Place the keyboard and mouse so that ...

Page 11: ...es and Design Differences 1 6 Front View 1 7 Front View 1 8 LCD Panel 1 9 Stereo Speakers 1 9 Disk Activity LED Indicators 1 9 Power LED Indicator 1 9 Reset Button Model A Design II only 1 9 Power Button 1 10 CD Device 1 10 Left View 1 11 3 5 FDD Floppy Disk Drive 1 12 6 in 1 Flash Card Reader Optional 1 12 Hard Disk Drive 1 12 CD Device 1 13 Right View 1 14 LCD Brightness Control Knob 1 15 Volume...

Page 12: ...egional Codes 2 7 The PC Card Slot 2 8 Inserting and Removing PC Cards 2 8 Keyboard 2 9 Mouse 2 10 Adding a Printer 2 11 USB Printer 2 11 Install Instructions 2 11 Parallel Printer 2 12 Install Instructions 2 12 Advanced Controls Overview 3 1 Advanced Video Controls 3 2 Dynamic Video Memory Technology 3 2 Video Driver Controls 3 3 Making Adjustments for the Display 3 3 Display Properties 3 4 Intel...

Page 13: ...in2000 4 5 Audio Win2000 4 6 Video Win2000 4 6 LAN Win2000 4 6 Modem Win2000 4 7 Wireless LAN Win2000 4 7 Windows XP 4 8 Chipset WinXP 4 8 Audio WinXP 4 9 Video WinXP 4 9 LAN WinXP 4 9 Modem WinXP 4 10 Wireless LAN WinXP 4 10 BIOS Utilities Overview 5 1 Important BIOS Settings 5 2 The Power On Self Test POST 5 3 POST Screen 5 4 Failing the POST 5 5 Fatal Errors 5 5 Non Fatal Errors 5 5 The Setup P...

Page 14: ...ssword 7 9 Floppy Disk Drive 7 10 Audio 7 11 CD Device 7 12 PC Card 7 13 Keyboard and Mouse 7 14 Printer 7 15 Hyper Threading Notes 7 16 Appendix A Model A Specifications Processor A 1 Core Logic Chip A 1 BIOS A 2 System Memory A 2 LCD A 2 Video A 2 Audio A 3 Interface A 3 I O Chip A 3 PC Card Sockets A 3 Storage A 3 Modem A 3 LAN A 4 Power A 4 Power Management A 4 Indicators A 4 Physical Dimensio...

Page 15: ... 2 Video B 2 Audio B 3 Interface B 3 I O Chip B 3 PC Card Sockets B 3 Storage B 3 Modem B 3 LAN B 4 Power B 4 Power Management B 4 Indicators B 4 Physical Dimensions B 4 Weight B 4 Fan Bearing Type B 4 Security B 4 Other Features B 4 Optional B 4 ...

Page 16: ...XIV Preface ...

Page 17: ...he minimum you need to know System Map navigate around your computer In the Box The following should be in the box Figure 1 1 Box Contents 1 The LCD PC there are two dif ferent model types in this series see page 1 6 2 Power Cord 3 Device Driver s Utilities User s Manual CD ROM including this English Language Manual in Adobe Acrobat PDF format 4 User s Manual 4 2 3 1 1 ...

Page 18: ... you Beginners and Not So Advanced Users If you are new to computers or do not have an advanced knowledge of them then you should try to look through all the documentation Do not worry if you do not understand everything the first time Keep this manual nearby and refer to it to learn as you go You may find it useful to refer to the notes marked with a as indicated in the margin Warning Boxes No ma...

Page 19: ...ou have questions about the operating systems or pro grams then please consult the appropriate manuals System Software Your computer may already come with system software pre installed Where this is not the case or where you are re configuring your computer for a dif ferent system you will find this manual refers to the following operating sys tems Microsoft Windows 2000 Professional Microsoft Win...

Page 20: ...m your computer should be ready to work right out of the box Before you begin please follow the safety instruc tions in the Preface 1 Remove all packing materials CDs DVDs floppy disks and any Pc Cards 2 Securely attach any peripherals you want to use with the computer e g keyboard and mouse to their ports 3 Attach the AC power cord to the AC power In port on the right of the computer Then plug th...

Page 21: ...by your operating system OS Further explanations of the various subsystems are covered in the chapter or pages indicated Getting to Know Your Computer The following graphics will help you to become familiar with the basic func tions and to learn the location of the various ports and components of your computer ...

Page 22: ... below in this LCD PC series The model types differ in physical appearance Model A s CD device is located on the left side of the computer Model B s is at the front and their specifications In addition Model A has two different designs Figure 1 2 Model Types Design Differences Model A Design I Model A Design II Model B ...

Page 23: ...View 1 7 1 Introduction Front View Model A 2 4 3 1 2 Design I Design II 2 4 3 5 1 2 Figure 1 3 Front View Model A 1 LCD Panel 2 Speakers 3 LED Activity indicators 4 Power Button 5 Reset Button Design II only ...

Page 24: ...Introduction 1 8 Front View 1 Front View Model B Figure 1 4 Front View Model B 1 LCD Panel 2 Speakers 3 LED Activity indicators 4 Power Button 5 CD Device 5 3 4 1 2 2 ...

Page 25: ...D device Model A has a separate indicator for CD activity Model B uses a single indicator for CD and HDD activity Power LED Indicator When the system is powered on and the operating system running the light will be solid green When the system is in the Standby power saving mode the light will flash orange When the system is in Hibernate power saving mode the light will be off see Configuring the P...

Page 26: ...l you purchased For more information on using the drive please refer to The CD DVD Device on page 2 4 Shutdown Please note that you should always shut your computer down by choosing the Shut Down Turn Off Com puter command from the Start menu in Win dows This will help prevent hard disk or system problems Forced Off If the system hangs and the Ctrl Alt Del key combination doesn t work press the po...

Page 27: ...D may violate your warranty If you are in doubt consult your service representative Figure 1 5 Left View 1 Floppy Disk Drive 2 Hard Disk Drive HDD Bay 3 CD Device Model A only 1 2 1 2 3 Model B Model A Floppy Disk Drive Optional Modules If you have either the 6 in 1 Card Reader or Video Capture Card options then the optional module will replace the floppy disk drive module in the slot at point 1 ...

Page 28: ...ve Video Capture Card Optional The video capture card allows you to watch TV video conference and capture still images and video on your PC The card has an S Video In port and Audio Video ports Hard Disk Drive See Hard Disk Drive Upgrade on page 6 3 for information on upgrading replacing your hard disk drive see Storage on page A 3 Media Warning Don t try to remove a floppy disk while the system i...

Page 29: ...model you purchased For more information on using the drive please refer to The CD DVD Device on page 2 4 CD Emergency Eject If you need to manually eject a CD DVD e g due to an unexpected power interrup tion you may push the end of a straightened paper clip into the emergency eject hole Do not use a sharpened pencil or similar object that may break and become lodged in the hole ...

Page 30: ...w 1 Right View Figure 1 6 Right View All Models 1 LCD Brightness Control Knob 2 Volume Control Knob 3 Dual PC Card Slots 4 PC Card Eject Buttons 5 Dual USB Ports 6 AC Power In Port 7 Security Lock Slot 4 7 6 5 3 1 2 4 7 6 5 3 1 2 ...

Page 31: ...d slots or the slot may be used for one Type III PC Card PC Cards were also previously referred to as PCMCIA Refer to The PC Card Slot on page 2 8 for more information on the PC Card slots Sound Volume Adjustment How high the sound volume can be set using the volume control knob depends on the setting of the volume control within Windows Click the Speaker icon on the taskbar or go to Start Program...

Page 32: ...plugged into the com puter and unplugged from the computer without the need to turn the system off two more USB ports are located on the rear of the computer Make sure you install the drivers to enable USB 2 0 see Installation Procedure on page 4 4 AC Power In Port To power your computer plug the supplied cable in here then connect the oth er end to an AC power source Security Lock Slot To prevent...

Page 33: ...dle 2 Headphone Out Jack 3 Line In Jack 4 Microphone In Jack 5 RJ 45 LAN Jack 6 RJ 11 Phone Jack 7 Dual USB Ports 8 Unpowered IEEE 1394 Port 9 PS 2 Mouse Keyboard Ports 10 Printer Parallel Port 11 Serial Port 12 External Monitor CRT Port 13 Vents 2 8 6 3 4 9 10 11 5 1 12 13 13 13 13 7 13 ...

Page 34: ...he handle and the other gripping the base of the machine to avoid accidentally dropping it which might cause damage to the machine or yourself Headphone Out Jack Headphones or speakers may be connected through this jack Note Set your system s volume to a reduced level before connecting to this jack Line In Jack Use this to connect external audio sources to play through your computer s speakers Mic...

Page 35: ...on Note Broadband e g ADSL modems usually connect to the LAN port Dual USB Ports These USB 2 0 ports are hardware interfaces for high speed peripherals such as an external HDD digital video camera or high speed scanner They also support USB 1 1 compliant devices such as a keyboard mouse joystick scanner printer or telephony device Devices may be plugged into the com puter and unplugged from the co...

Page 36: ...te below PS 2 Type Mouse Keyboard Ports Connect an external PS 2 type mouse or keyboard to these ports IEEE 1394 The IEEE 1394 port only supports SELF POWERED IEEE 1394 devices Port Warning The computer can only accept one keyboard at a time Don t try to install a USB and a PS 2 keyboard at the same time Doing so may cause resource conflicts and make the system unstable ...

Page 37: ...e mouse to this port External Monitor CRT Port Connect an external CRT monitor to this port to allow dual video or simulta neous display on the LCD and external CRT monitor see Switching En abling Displays on page 3 8 Vent This enables airflow to prevent the system from overheating Overheating To prevent your com puter from overheating make sure nothing blocks the vent while the computer is in use...

Page 38: ...Introduction 1 22 1 ...

Page 39: ...Chapter 2 Using The Computer Overview To learn more about your computer please read this chapter This chapter includes Turning on the Computer The Disk Drives The CD DVD Device The PC Card Slot Keyboard Mouse Printer general guidelines ...

Page 40: ...ws Control Panel to configure this feature Power Button as Standby or Hibernate Button If you are using an ACPI compliant OS such as Windows 2000 Professional or Win dows XP the power button can be desig nated as Standby or Hibernate button with in the OS s Power Op tions subsystem see your OS s documenta tion or Configuring the Power Button on page 3 15 for de tails Forced Off If the system hangs...

Page 41: ...ional module will replace the floppy disk drive module in the slot By default it is drive A and can be used as a boot device if prop erly set in the BIOS refer to Boot Menu on page 5 15 Inserting Removing Floppy Disks When using the floppy drive always insert your floppy diskette with the label side facing the front of the machine To remove the inserted diskette press the eject button at the botto...

Page 42: ... drive D and may be used as a boot device if properly set in the BIOS see Boot Menu on page 5 15 Sound Volume Adjustment How high the sound volume can be set us ing the volume control knob depends on the setting of the volume control within Win dows Click the Speak er icon on the taskbar to check the setting Figure 2 1 CD DVD Device 1 Open Button 2 Busy Indicator 3 Emergency Eject Hole 4 Disk Tray...

Page 43: ...w the advice below to make sure that the data stored on your CD ROM DVD ROM discs can be accessed Remember to Hold the CD or DVD by the edges do not touch the surface of the disc Use a clean soft dry cloth to remove dust or fingerprints Do not write on the surface with a pen Do not attach paper or other materials to the surface of the disc Do not store or place the CD or DVD in high temperature ar...

Page 44: ...gion detection is device dependent not OS dependent You can select your module s region code 5 times The fifth selection is permanent This can not be altered even if you change your operating system or you use the module in another computer Figure 2 2 DVD Regional Codes ...

Page 45: ...he Properties menu and select the DVD Region tab to bring up the control panel as seen in DVD Regional Codes on page 2 6 DVD Regional Coding Region Geographical Location 1 USA Canada 2 Western Europe Japan South Africa Middle East Egypt 3 South East Asia Taiwan South Korea The Philippines Indonesia Hong Kong 4 South Central America Mexico Australia New Zealand 5 Russia Eastern Europe India Most of...

Page 46: ...Card slots for type II PC Cards You can also insert one type III PC Card Type III PC Cards only fit into the rear socket Inserting and Removing PC Cards Align the PC Card with the slot and push the card in until it locks into place To remove a PC Card simply press the eject button next to the slot ...

Page 47: ...eyboard to the computer at any time to avoid re source conflicts and system instability Special Characters Some software appli cations allow the number keys to be used with Alt to pro duce special charac ters These special characters can only be produced by using the numeric keypad usu ally on the right of the keyboard The regular number keys will not work Make sure that NumLock is on Figure 2 3 K...

Page 48: ...he rear of the computer Note Only connect one mouse to the computer at any time to avoid resource conflicts and system instability Mouse Driver If you are using an ex ternal mouse your op erating system may be able to auto configure your mouse during its installation or only ena ble its basic functions Be sure to check the device s user docu mentation for details Figure 2 4 Mouse Ports 1 PS 2 Mous...

Page 49: ... have a USB interface connection There are four USB ports on your computer and you may use any one of the ports to connect the printer Install Instructions 1 Set up the printer according to its instructions unpacking paper tray toner ink cartridge etc 2 Turn ON the printer 3 Turn ON the computer 4 Connect the printer s USB cable to one of the USB ports on the computer 5 Windows will identify the p...

Page 50: ...ructions unpacking paper tray toner ink cartridge etc 2 Attach the parallel cable to the printer 3 Connect the printer s parallel cable to the printer parallel port at the rear of the computer 4 Turn ON the printer 5 Turn ON the computer 6 Windows will identify the printer and either load one of its own drivers or ask you to supply one Follow the on screen instructions ...

Page 51: ...less Network Setup 6 in 1 Flash Card Reader Drivers You are unable to use most advanced con trols until the neces sary drivers and utilities are properly in stalled If your system hasn t been properly configured your ser vice representative may have already done that for you re fer to What To In stall on page 4 2 for installation instruc tions ...

Page 52: ...DVMT automatically and dynamically allocates as much up to 64MB system memory RAM as needed to the video system DVMT returns what ever memory is no longer needed to the operating system which ensures opti mal graphics and system memory performance DVMT Notes DVMT is not user con figurable DVMT is not local vid eo memory DVMT will not function in MS DOS DOS uses the legacy memory in dicated Note Th...

Page 53: ...ation the LCD can display on screen To change the LCD s resolution and color depth go to the Display Properties control panel 1 Click Start point to Settings or just click Control Panel and click Control Panel if you are in Category View choose Appearance and Themes 2 Double click Display icon 3 In the Display Properties dialog box click Settings tab 4 In Screen area Screen resolution move the sli...

Page 54: ...o bring up the options tabs Clicking through these tabs allows you to make any video adjustments you require Figure 3 1 Display Properties 1 2 3 Intel R Extreme Graphics Controller Properties You can click Graph ics Properties but ton in the Intel R Extreme Graphics tab in the Advanced options to access the screens in Figure 3 3 on page 3 6 3 ...

Page 55: ...ties Make changes to the Devices Color Schemes Hot Keys by clicking the ap propriate tab and adjusting the setting then clicking OK The Information and Open GL tabs display information about the graphics properties of your com puter and the Support item in the Information tab has weblinks to the latest information drivers troubleshooting issues etc on the Intel Website Some screen examples are sho...

Page 56: ...Advanced Controls 3 6 Video Driver Controls 3 Figure 3 3 Intel Graphics Controller Properties ...

Page 57: ...application you want to set a scheme for see sidebar 6 You can click in the Reset On Exit box to return to your original settings when you exit the program then click Save to save the settings 7 When you want to run the program select it from the Schemes box and click Invoke to run the highlighted program in the chosen video setting alternatively you can select it from Display Modes by clicking on...

Page 58: ... display option from the list on the left 4 If you are using and click Apply OK to confirm the settings change you may need to give the monitor TV a few seconds to display the picture Vertical Refresh Rate The vertical refresh rate of your CRT is impor tant If it is too low and or you re using fluores cent lighting the screen will appear to flicker To reduce flickering on a CRT use faster refresh ...

Page 59: ...ropriate port 2 Go to the Intel R 82865G Graphics Controller Properties control panel see Intel Video Driver Controls on page 3 5 and select Devices tab 3 Click the Intel R Dual Display Clone icon in the devices tab Note this option is only available when you have attached the CRT or TV 4 Choose one device to be the Primary Secondary display 5 Adjust the settings by clicking the Device Settings bu...

Page 60: ...ACPI compliant operating systems In this section we will give you an overview of the power management op tions the system can offer Using some form of power management greatly increases the life span of the LCD Operating System Power Management Power management functions will vary slightly depending on your operating system For more information it is best to refer to the user s manual of your oper...

Page 61: ...ntrol Panel in your Windows system With other operating systems you may also have some form of power management available so check your documentation Click Start menu point to Settings and click Control Panel You may conserve power through individual components or throughout the whole system Figure 3 6 Power Options ...

Page 62: ...ve power you can set the monitor to turn off after a specified time Hard Disk Standby The computer s hard disk motor will be turned off if the hard disk drive has not been accessed for a specified period of time If the system reads or writes data the hard disk motor will be turned back on Figure 3 7 Power Schemes ...

Page 63: ...this function you can stop the computer s operation and restart where you left off This system features Standby and Hibernate suspend mode lev els Hibernate mode will need to be enabled by clicking the option in the Hi bernate tab in the control panel Figure 3 8 Enable Hibernate ...

Page 64: ...depending on your needs Standby Mode vs Hibernate Mode If you want to stay away from your work for just a while you can put the sys tem on standby instead of in hibernation It takes a longer time to wake up the system from Hibernate mode than from Standby mode Resuming From Power Saving Modes The system can resume from power saving through individual components such as the hard disk or monitor by ...

Page 65: ...the computer in to either Standby or Hi bernate mode Figure 3 9 In Standby mode the power LED will flash or ange in Hibernate mode the LED will be off If you are in a power saving mode set to save power through individual components e g hard disk mon itor the LED will remain green Figure 3 9 Advanced Power Options ...

Page 66: ...optional Wireless LAN module you will need to install the driver for it see What To Install on page 4 2 You can then configure the options from the Wireless Configuration Utility by clicking the icon in the Windows control panel or in the taskbar Figure 3 10 WLAN Config Utility Network Connection Properties ...

Page 67: ...ular digital storage cards If your purchase includes the card reader it will replace the floppy disk drive assembly on the left side of the computer see Left View on page 1 11 The formats which can be read include MMC MultiMedia Card SD Secure Digital MS Memory Stick SM SmartMedia Card CF Compact Flash Types I II MD IBM Microdrive ...

Page 68: ...ure card it will replace the floppy disk drive assembly on the left side of the computer see Left View on page 1 11 The card has an S Vid eo In port and Audio Video ports The video capture card is ideal for capturing video from analog devices to your PC You can also perform basic editing functions such as adding titles and audio overlay on your video clips The package supplied includes an installa...

Page 69: ...ystem required drivers and utilities In this chapter we group driver and utility installation instructions by operating system The following operating systems are cov ered Windows 2000 Professional Windows XP Windows XP Windows 2000 Service Packs Make sure you install Windows XP Service Pack 1 or a Windows XP version which includes Service Pack 1 before installing any drivers Service Pack 1 includ...

Page 70: ... the version of Win dows you are currently using All the drivers pro vided will have already received certification for Windows Navigate Browse to D You will notice that many of the instructions for driver installation require you to Navigate Browse to D In this case D is the drive specified for your CD de vice Not all computers are setup the same way and some computers have the CD listed under a ...

Page 71: ...m If you see the individual driver listed if not see below uninstall it following the on screen prompts it may be necessary to restart the comput er Go to the appropriate section of the manual to complete the update reinstall procedure for the driver in question If the driver is not listed in the Add Remove Pro grams item 1 Click Start menu point to Settings and click Control Panel Double click Sy...

Page 72: ... 0 Windows XP Windows 2000 Service Packs for USB 2 0 Support Make sure you install Windows XP Service Pack 1 or a Windows XP version which includes Service Pack 1 before installing any drivers Service Pack 1 includes support for USB 2 0 Make sure you install Windows 2000 Service Pack 4 before installing any drivers Service Pack 4 includes support for USB 2 0 Table 4 1 Installation Procedure ...

Page 73: ...rs Chipset Setup exe and click OK 3 Click Next Yes Next 4 Click Finish to restart the computer Windows 2000 Service Pack 4 Make sure that you install Windows 2000 Service Pack 4 before installing all the drivers Service Pack 4 includes support for USB 2 0 Chipset Driver Installation and Serial Mouse Make sure that you do not have a serial mouse plugged in to the serial port at the rear of the comp...

Page 74: ...media icon for further audio configuration options Video Win2000 1 Click Start menu Run 2 Navigate Browse to D Drivers Video Graphics Setup exe and click OK 3 Click Next Yes 4 Click Finish to restart the computer 5 See Advanced Video Controls on page 3 2 for details on adjusting the video settings LAN Win2000 1 Click Start menu Run 2 Navigate Browse to D Drivers LAN Setup exe and click OK 3 To con...

Page 75: ...ck 5 The modem is ready for dial up configuration Wireless LAN Win2000 1 Click Start menu Run 2 Navigate Browse to D Drivers WLAN Setup exe and click OK 3 Click Next 4 Click Finish and restart the computer 5 The settings can now be configured Modem Country Selection Be sure to check if the modem country selection is ap propriate for you Control Panel Phone and Mo dem Options ...

Page 76: ...and click OK 3 Click Next Yes Next 4 Click Finish to restart the computer Windows XP Service Pack 1 Make sure that you install Windows XP Service Pack 1 before installing all the drivers Service Pack 1 includes support for USB 2 0 Chipset Driver Installation and Serial Mouse Make sure that you do not have a serial mouse plugged in to the serial port at the rear of the comput er when installing the...

Page 77: ...click Control Panel then double click the Sounds and Audio Devices icon for further configuration options Note If you are in the Category View choose Sounds Speech and Audio Devices Sounds and Audio Devices Video WinXP 1 Click Start menu Run 2 Navigate Browse to D Drivers Video Graphics Setup exe and click OK 3 Click Next Yes 4 Click Finish to restart the computer LAN WinXP 1 Click Start menu Run ...

Page 78: ... modem is ready for dial up configuration Wireless LAN WinXP 1 Click Start menu Run 2 Navigate Browse to D Drivers WLAN Setup exe and click OK 3 Click Next 4 Click Finish and restart the computer 5 The settings can now be configured Modem Country Selection Be sure to check if the modem country selection is ap propriate for you Control Panel Phone and Mo dem Options ...

Page 79: ...ngs found in Setup Even if you are a beginner keep a record of the settings you find and any changes you make This information could be useful if your system ever needs servicing There is one general rule Don t make any changes unless you are sure of what you are doing Many of the settings are required by the system and changing them could cause it to become unstable or worse If you have any doubt...

Page 80: ...tings as they will already be set for your computer However the following is a quick reference to the most important settings you may need to change at some point Option Page Purpose Boot Menu 5 15 Specifies the order of the devices on which the com puter searches for an Operating System as it starts up Table 5 1 Important BIOS Settings ...

Page 81: ... prevents the system from booting it will display a system summary and prompt you to run Setup If there are no problems the Setup prompt will disappear and the system will load the operating system Once that starts you can t get into Setup without rebooting Logo Screen Note that you may not see the POST screen as illustrated in POST Sample Screen on page 5 4 if the OSB Logo is displayed at startup...

Page 82: ...during POST Figure 5 1 POST Sample Screen Phoenix cME FirstBIOS Desktop Pro Copyright 1985 2002 Phoenix Technologies Ltd All Rights Reserved L297S 2 03 CPU Intel R Celeron R CPU 2 40GHz 247M System RAM Passed 128K Cache SRAM Passed System BIOS shadowed Video BIOS shadowed Fixed Disk 0 ST340016A ATAPI CD ROM TOSHIBA DVD ROM SD C2612 Press F2 to enter SETUP 5 3 2 1 4 ...

Page 83: ...rized service center as soon as possible Non Fatal Errors This kind of error still allows you to boot You will get a message identifying the problem make a note of this message followed by the prompt Press F1 to resume F2 to enter Setup Press F1 to see if the boot process can continue It may work without the cor rect configuration Press F2 to run the Setup program and try to correct the problem If...

Page 84: ...tup s main menu will appear Setup Screens The following pages contain additional advice on portions of the Setup Along the top of the screen is a menu bar with menu headings When you se lect a heading a new screen appears Scroll through the features listed on each screen to make changes to Setup Setup Screens Instructions on how to navigate each screen are in the box at the bottom of the screen Fo...

Page 85: ...r data files to re flect these changes Figure 5 2 Main Menu PhoenixBIOS Setup Utility Main Advanced Security Power Boot Exit F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Item Specific Help Tab Shift Tab or Enter selects field System Time 22 01 05 System Date 07 25 2003 Legacy Diskette A 1 44 1 25 MB 31 2 Primary Master 40021MB Sec...

Page 86: ...allows you to enable reconfigure the floppy disk drive Primary Master Main Menu This item gives information on the main IDE HDD which fits into the com puter s HDD bay Secondary Master Main Menu This item gives information on the secondary IDE device usually your CD de vice ...

Page 87: ...st commonly Note An incorrect setting can cause some operating systems to display unexpected behavior Note WinME can not support USB 2 0 Setup Warning Setting itmes on this menu to incorrect values may cause your system to malfunction Installed O S Reset Configuration Data No Large Disk Access Mode DOS Legacy USB Support Enabled OSB Logo Control Enabled USB 2 0 Controller Enabled Hyper Threading T...

Page 88: ...Legacy USB Support Advanced Menu Choose Enabled if you intend to use USB devices in systems which do not normally support USB functionality e g DOS The default setting is En abled and does not need to be changed if you intend to use your USB devices in Windows OSB Logo Control Advanced Menu You can choose to Enable Disable the OSB Logo displayed at startup The de fault setting is Enabled USB 2 0 C...

Page 89: ... line includes options to configure the Parallel Printer port and Serial Mouse port A These can be left to the default set tings unless you wish to use certain devices e g a printer which require set tings to be adjusted accordingly Check the documentation for any such devices to see what settings are required Hyper Threading To use Hyper Threading you must have a computer with a Pentium 4 Process...

Page 90: ...s which will be set in your software OS Figure 5 4 Security Menu PhoenixBIOS Setup Utility Main Advanced Security Power Boot Exit F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Item Specific Help Supervisor Password controls access to the setup utility Security Supervisor Password Is Clear User Password Is Clear Set Supervisor Passw...

Page 91: ...ified in user mode You can only set the user password after you have set the supervisor password Password on boot Security Menu Specify whether a password supervisor or user password should be entered to boot the computer If Enabled is selected only users who enter a correct password can boot the system see the warning in the sidebar The default setting is Disabled Note To clear existing passwords...

Page 92: ...er loss occurred e g if the machine was off it will remain so if it was on it will turn on again In any case data which was not saved prior to the power loss cannot be recov ered The default setting is Stay Off Figure 5 5 Power Menu PhoenixBIOS Setup Utility Main Advanced Security Boot Exit F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and ...

Page 93: ...ot Menu PhoenixBIOS Setup Utility Main Advanced Security Power Exit F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Item Specific Help Keys used to view or configure devices Enter expands or collapses devices with a or Ctrl Enter expands all Shift 1 enables or disables a device and moves the device up or down n May move removable dev...

Page 94: ... If you wish to boot from a CD ROM you will need to add it to the boot order As a general rule the order below is recommended 1 Removable Devices usually floppy disks 2 CD ROM Drive 3 Hard Drive 4 Network Boot In everyday use you will usually boot from the hard drive however there may be occasions when it is advantageous to boot from a floppy disk or CD ROM To get the option to run the Realtek Boo...

Page 95: ...ealtek RTK8139 A B C RTL8130 Boot Agent Press Shift F10 to configure Realtek RTL8139 X 8130 810X Boot Agent Configuration Menu v2 13 Network Boot Protocol PXE Boot Order ROM Disable Show Config Message Enable Show Message Time 3 Seconds PXE Network boot disabled boot local devices Esc Space Enter F4 Quit Change Value Next Option Save Quit 1 2 Enabling Network Boot Go to the Boot Menu see page 5 15...

Page 96: ... state and erase any changes you have made in a previous session Figure 5 8 Exit Menu PhoenixBIOS Setup Utility Main Advanced Security Boot Exit F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Item Specific Help Exit System Setup and save your changes to CMOS Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Cha...

Page 97: ...l regular screw driver An antistatic wrist strap Before working with or repairing the internal components you will need to wear an antistatic wrist strap to ground yourself because static electricity may damage the components The chapter includes Upgrading the HDD Upgrading the System Memory Please make sure that you review each procedure before you perform it Replacing components involves the sam...

Page 98: ...warranty or a service contract you don t have all the necessary equipment you re not in the correct environment you doubt your abilities Under any of these conditions contact your service representative to purchase or replace the component s Power Safety Warning Before you undertake any upgrade proce dures make sure that you have turned off the power and discon nected all peripherals and cables in...

Page 99: ... can be taken out to accommodate other 3 5 IDE hard disk drives of the same or higher capacity Hard Disk Upgrade Process 1 Unplug the power cord and disconnect all peripheral cables including the phone line from the computer 2 Turn off the computer and turn it around so that you may comfortably access the left side 3 Remove screw from the HDD Bay Figure 6 1 Hard Disk Drive Bay 1 2 1 2 ...

Page 100: ...DD assembly out from the bay and disconnect the IDE cable and power cable 5 Turn the assembly over and remove screws holding the assembly to the bay cover 1 2 1 2 1 2 Figure 6 2 Hard Disk Drive Assembly Removal Figure 6 3 4 Hard Disk Drive Assembly Screws 3 6 3 4 5 6 ...

Page 101: ...ive Upgrade 6 5 6 6 Remove screws holding the hard disk to the case and slide the hard disk out 7 Insert the new hard disk and reverse the removal procedures to install the new hard disk 1 6 4 5 6 1 2 3 Figure 6 4 6 Hard Disk Case Screws ...

Page 102: ... Drive Upgrade 6 Setting Up a New HDD Allow the system to auto detect the new HDD Follow your operating sys tem s installation instructions and install all necessary drivers and utilities as outlined in Installation Procedure on page 4 4 ...

Page 103: ...the phone line from the computer 2 Turn off the computer 3 Place the computer with its LCD display facing down on a clean dry level surface 4 Remove screws from the rear of the computer Warranty Warning Note that the proce dure to upgrade or re place the memory involves extensive dis assembly of the sys tem We strongly recommend that you do not upgrade replace the system memory yourself Please con...

Page 104: ...he rear cover and set it aside 6 The memory sockets will now be visible at point on the mainboard 1 1 2 2 Warranty The CPU is not a user serviceable part Opening the CPU com partment or accessing the CPU in any way may violate your war ranty Figure 6 6 Rear Case Removed 2 ...

Page 105: ...rd the sides of the socket to release the module 8 The module will pop up slightly and you may remove it 1 2 Contact Warning Be careful not to touch the metal pins on the module s connecting edge Even the clean est hands have oils which can attract parti cles and degrade the module s performance 1 2 Figure 6 7 RAM Module Removal ...

Page 106: ...The latches will click into place on the sides of the module Make sure they are secure 11 Reverse the procedures to put the computer back together and do not forget all the screws When you restart the computer the new memory configuration should be registered 12 If the system doesn t properly detect the new memory and you are sure they are properly seated you may need to run the Setup utility Figu...

Page 107: ...es make sure you have followed the instructions carefully and observed the safety pre cautions in the Preface If all else fails talk to your service center You should also make a record of what happened and what remedies you tried Of course if something goes wrong it will happen at the most inconvenient time possible so you should preview this section just in case If after you ve tried everything ...

Page 108: ... connections anywhere Power Savings Make sure that the system is not in Hibernate or Standby mode by pressing the power button for less than 4 seconds the power LED will flash orange while in Standby mode in Hibernate mode it will be off Brightness Check the brightness of the screen by adjusting the LCD Brightness Control Knob see Right View on page 1 14 Boot Drive Make sure there are no floppy di...

Page 109: ...ams to run at times when you are not using your computer You can use those which are provided free with your OS or buy the more powerful dedicated programs to do so Write down your passwords and keep them safe away from your computer This is especially important if you choose to use a Startup password for the BIOS see Security Menu on page 5 12 Keep copies of vital settings files such as network d...

Page 110: ...s you don t know Viruses are often triggered from within e mail attachments so take care when opening any attached file You can configure most Anti Virus programs to check all e mail attachments Note You should also be careful with attachments from people you know as the virus may have infected an address book and been automatically forwarded without the person s knowledge Keep a Boot Floppy Disk ...

Page 111: ... are looking at the computer s manual but what about any new peripheral devices you have just purchased Many problems are caused by the installation of new hardware and or software Always refer to the doc umentation of any new hardware and or software and pay particular attention to files entitled READ ME or READ ME FIRST When installing a new device always make sure the device is powered on and i...

Page 112: ...hings The less you have to deal with then the easier the source of the problem may be found Example if your computer has many devices plugged into its ports and a number of programs running then it will be difficult to determine the cause of a problem Try disconnecting all of the devices and restarting the computer with all the peripheral devices unplugged A process of elimination adding and remov...

Page 113: ...clear The vertical refresh rate is insufficient on your external monitor Use LCD only or CRT only Switch to a lower resolution and or fewer colors Adjust the refresh frequency in the display controls see Vertical Refresh Rate on page 3 8 The viewing angle of the LCD is bad Adjust the position of the LCD LCD s are designed to be viewed straight on If the angle is wrong you may see glare from the sc...

Page 114: ...play See Switching Enabling Displays on page 3 8 You haven t installed the video driver and configured it appropriately from the Control Panel See Installation Procedure on page 4 4 for instructions on installing the driver and Advanced Video Controls on page 3 2 for instructions on configuring the driver Problem Possible Cause Solution ...

Page 115: ... or damaged data The computer is waking up from Hibernate mode You forget the boot password If you forget the password you may have to discharge the battery of the CMOS Contact your service representative for help Password Warning If you choose to set a boot password NEVER forget your password The consequences of this could be serious If you cannot remember your boot password you must contact your...

Page 116: ...not store important files you wish to keep for a long time on floppy disks As a general rule it is worth reformatting floppy disks regularly The floppy disk is write protected Undo the protection by moving the write protect tab on the disk down until it clicks There is not enough unused space available on the disk Use a new disk or delete any unneeded data The message Invalid system disk Replace t...

Page 117: ... headphone is plugged into the wrong jack It should be plugged into the Headphone Out jack see Rear View on page 1 17 The Volume Control Knob is set too low see Volume Control Knob on page 1 15 Sound Volume Adjustment How high the sound volume can be set using the volume control knob depends on the setting of the volume control within Windows Click the Speaker icon on the taskbar to check the sett...

Page 118: ...be a problem with the disc hardware or software Refer to your operating system manual for more information on the software and make sure you have the correct software installed for running video compact discs DVDs If the proper software is properly installed and a problem still exists contact your service representative about a possible hardware problem All compact discs cannot be read The Windows...

Page 119: ...n until it locks into place The PC Card or card driver is not compatible with the computer See PC Card Sockets on page A 3 to check the compatibility of your card The system cannot access the card after it is installed PC Card driver is not installed Read the documentation which comes with any new external device and make sure you install any drivers if they are supplied with it as this will allow...

Page 120: ...re you read the documentation which comes with any new external device and make sure you install the driver for it as this will allow you to access any extra functions which come with your device Other Keyboards If your keyboard is damaged or you just want to make a change you can use any standard PS 2 or USB keyboard The system will detect and enable it automatically However special functions hot...

Page 121: ...the printer or the paper is incorrect for the settings designated in your software Put more paper in the printer also fan the paper to make sure it doesn t stick together and cause a paper jam and check the paper size matches your software s print settings The printer driver is not installed or is configured incorrectly Check that the printer is properly installed and configured correct port etc A...

Page 122: ... Hyper Threading Hyper Threading is only supported in Windows XP OS or Windows 2000 with Service Pack 4 installed If you have updated the Flash ROM BIOS from a previous version which did not have the CPU Hyper Threading option you must reinstall Windows and any Service Packs necessary after the BIOS update Once you have enabled Hyper Threading DO NOT disable the option or the computer may not star...

Page 123: ...78 pin FC PGA2 512KB L2 Cache on die Intel Pentium 4 0 13 micron 2 26 2 4 2 53 2 66 2 8 GHz 533 MHz Front Side Bus CPU Package 478 pin FC PGA2 512KB L2 Cache on die Intel Celeron 0 13 micron 2 0 2 1 2 2 2 3 2 4 GHz 400 MHz front side bus CPU Package 478 pin FC PGA2 128KB L2 Cache on die Intel Celeron 0 18 micron 1 7 1 8 GHz 400 MHz front side bus CPU Package 478 pin FC PGA2 128KB L2 Cache on die C...

Page 124: ... 15 XGA LCD Panel supporting a resolution of 1024 768 256K colors Video 865 G Integrated Chipset Video RAM Shared Memory Architecture SMA Supporting DDR Video Shared Memory up to 64MB 2D Hardware Accelerator for block level trans fers of data integrating an extensive set of instructions for 3D Video Memory The system allocates or shares a portion of system memory for video use see Dynamic Video Me...

Page 125: ...Four USB 2 0 Ports One RJ 45 Jack for 100M 10M Ethernet LAN One RJ 11 Port for Modem optional One IEEE 1394 Port 6 Pin Un Powered One Mini PCI IF IEEE 1394 Module optional I O Chip Winbond W83627HF PC Card Sockets Supports Two Type II Slots or One Type III PCMCIA Slot Cardbus Support Storage One 3 5 1 44MB 3 Mode Floppy Disk Drive Interchangeable With 6 in 1 Card Reader Module or Video Capture Mod...

Page 126: ...evice activity Power Physical Dimensions 369mm H 384mm W 188mm D Weight 8 9Kg Fan Bearing Type Two Ball Bearings Security BIOS Password Security Lock Slot for Kensington Type Locks Other Features Tilt 0 15 Swivel 270 Optional Mini PCI IF for IEEE 802 11b or 802 11g Wire less LAN Module Mini PCI IF for IEEE 1394 Module Internal 56K MDC Data Fax Modem Module 6 in 1 Card Reader Module Video Capture C...

Page 127: ...78 pin FC PGA2 512KB L2 Cache on die Intel Pentium 4 0 13 micron 2 26 2 4 2 53 2 66 2 8 GHz 533 MHz Front Side Bus CPU Package 478 pin FC PGA2 512KB L2 Cache on die Intel Celeron 0 13 micron 2 0 2 1 2 2 2 3 2 4 GHz 400 MHz front side bus CPU Package 478 pin FC PGA2 128KB L2 Cache on die Intel Celeron 0 18 micron 1 7 1 8 GHz 400 MHz front side bus CPU Package 478 pin FC PGA2 128KB L2 Cache on die C...

Page 128: ...SXGA LCD Panel supporting a resolution of 1280 1024 16 million colors Video 865 G Integrated Chipset Video RAM Shared Memory Architecture SMA Supporting DDR Video Shared Memory up to 64MB 2D Hardware Accelerator for block level trans fers of data integrating an extensive set of instructions for 3D Video Memory The system allocates or shares a portion of system memory for video use see Dynamic Vide...

Page 129: ...Four USB 2 0 Ports One RJ 45 Jack for 100M 10M Ethernet LAN One RJ 11 Port for Modem optional One IEEE 1394 Port 6 Pin Un Powered One Mini PCI IF IEEE 1394 Module optional I O Chip Winbond W83627HF PC Card Sockets Supports Two Type II Slots or One Type III PCMCIA Slot Cardbus Support Storage One 3 5 1 44MB 3 Mode Floppy Disk Drive Interchangeable With 6 in 1 Card Reader Module or Video Capture Mod...

Page 130: ...vice activity Power Physical Dimensions 395mm H 418mm W 179mm D Weight 10 2Kg Fan Bearing Type Two Ball Bearings Security BIOS Password Security Lock Slot for Kensington Type Locks Other Features Tilt 0 15 Swivel 270 Optional Mini PCI IF for IEEE 802 11b or 802 11g Wire less LAN Module Mini PCI IF for IEEE 1394 Module Internal 56K MDC Data Fax Modem Module 6 in 1 Card Reader Module Video Capture C...

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