Estate 704459 Instruction Manual Download

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FAQs and Troubleshooting Guide

If you experience problems with your e-bike, check in the table below for
solutions to common problems. If the problem persists after checking the
suggested solutions, please contact our after sales support centre for advice.

Problems

Possible cause

Solution

When turned on, the
indicator light won’t
turn on.

The battery is completely
discharged.

Charge the battery.

The motor won’t
work, the display
won’t turn on.

The electric cable which
connects the battery is
loose.

Contact our after sales
support centre for a
service.

There is no electric
power to the bike.

The fuse has burnt out.

Contact our after sales
support centre for a
service.

The travelling
distance has been
reduced.

Insufficient battery capacity. Charge the battery fully.

The battery is getting old
and needs replacement.

Replace the battery. Spare
batteries are available for
purchase from our after
sales support centre.

Braking frequently, riding
uphill or running against the
wind continuously.

Use more pedalling.

The indicator light
does not illuminate
when charging.

The connecting cable is
becoming loose.

Insert the charging
connector firmly into the
socket.

The fuse has burnt out.

Contact our after sales
support centre for a
service.

The charger is damaged.

Replace the charger. Spare
chargers are available for
purchase from our after
sales support centre.

Other issues

Problems with electrical
components.

Contact our after sales
support centre for a
service.

AFTER SALES SUPPORT

1300 886 649

[email protected]

AUS

MODEL: ESTC27M PRODUCT CODE: 704459 04/2021

Summary of Contents for 704459

Page 1: ...INSTRUCTION MANUAL AFTER SALES SUPPORT 1300 886 649 info tempo org AUS MODEL ESTC27M PRODUCT CODE 704459 04 2021 Electric Bicycle Men s Model Number ESTC27M ...

Page 2: ...he highest standards of performance and safety and as part of our philosophy of customer service and satisfaction are backed by our comprehensive 1 Year Warranty We hope you will enjoy using your purchase for many years to come 2 AFTER SALES SUPPORT 1300 886 649 info tempo org AUS MODEL ESTC27M PRODUCT CODE 704459 04 2021 ...

Page 3: ...w 09 Getting Started 10 Assembly 16 Battery Charging 18 Instructions 23 FAQs and Troubleshooting Guide 24 Other Useful Information 27 Repair and Refurbished Goods or Parts Notice Contents 3 AFTER SALES SUPPORT 1300 886 649 info tempo org AUS MODEL ESTC27M PRODUCT CODE 704459 04 2021 ...

Page 4: ...ws Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure Warranty Detai...

Page 5: ...justment Adjust the seat height and handlebar height appropriately the rider must must be able to straddle the bicycle with at least 2 5cm clearance above the horizontal bar when standing Please refer to the assembly section for details Check the tyre pressure The tyre pressure range of this E bike is 250 300 kPa 36 3 43 5 psi which is marked on the tyre Please ensure that the tyre pressure is wit...

Page 6: ...e of riding as well as the terrain on which you most often ride E bike maitenance Before maintenance or cleaning make sure the e bike is disconnected from the charger WARNING Never leave the battery charging without supervision Before first use The battery is 60 pre charged As it is a smart lithium battery no special action needs to be taken when first charging We provide a dedicated smart charger...

Page 7: ...e Do not immerse it in water or acidic liquids Do not allow it to get wet Battery replacement If the battery needs to be replaced please contact our after sales support centre to purchase a spare battery Battery removal and disposal The battery must be removed and discarded before disposal of the bike Please ensure that the battery is disconnected from the charger and power supply before removing ...

Page 8: ...ghtly from the product purchased All images in this manual are for reference purposes only Parts are not necessarily pictured to scale Battery charger Multipurpose tool 8 AFTER SALES SUPPORT 1300 886 649 info tempo org AUS MODEL ESTC27M PRODUCT CODE 704459 04 2021 Scope of delivery A Electric bicycle men s Saddle Seat post Fender mudguard Chain Handlebar with grips and display Front tyre Rear brak...

Page 9: ...wo keys which are attached to the brake cables Please ensure you remove the keys and keep them in a safe place a key is required for locking the battery in place and unlocking it Assembly requirements The e bike comes partially assembled as pictured and requires full assembly by a professional bicycle mechanic or competent person The stem needs to be assembled with an M6 Allen wrench 35 45 N m and...

Page 10: ...nuts by hand Make sure there is an equal distance between each fork tube and the wheel Then use a wrench and securely tighten the axle nuts Fig 3 and Fig 4 Fig 1 Fig 2 Fig 3 Fig 4 Fork towards front of bike Insert wheel into fork Fork plate Axle nut Wheel axle Front view Fork Axle nut Keep the same distance between each fork tube and each side of the tyre Tyre Inner spacer 10 AFTER SALES SUPPORT 1...

Page 11: ...wheel and fender have been assembled 1 Using a 5mm Allen wrench loosen the cable fixing bolt and adjust the cable tension in each brake arm so that both sides are equally and properly tensioned 2 After ensuring that the total clearance between both brake pads and the rim is 2 3mm tighten the cable fixing bolt Fig 7 NOTE As per the Australian New Zealand standard the left brake lever controls the r...

Page 12: ...lebar stem forward directly in line with the front wheel Fig 8 Then tighten both stem pillar bolts to a torque requirement of or 17 19 N m 12 15 ft lb 3 The handlebar is semi assembled on the stem Loosen the clamp bolts adjust the handlebar position then tighten the clamp bolts to 17 19 N m 15 ft lb WARNING If you can move it forward or backward the clamp bolts are not tight enough Fig 8 Stem pill...

Page 13: ... between safe clamping force and unsafe clamping force 3 Adjust the seat angle so that the top of the seat is parallel to the ground or comfortable to the rider 4 Close the seat clamp NOTE Test the seat to pedal distance by having the rider sit on the seat When the rider s leg is slightly bent the ball of the foot should rest on the pedal when it is in its lowest position If it does not adjust the...

Page 14: ...spindle in an anticlockwise direction Securely tighten the pedal spindle Torque requirements 20 26 N m 18 20 ft lb NOTE Both pedals should be tightened towards the front of the bicycle Start each pedal spindle by hand to avoid stripping the threads Fig 11 L Left R Right Crank arm WARNING For safe operation the pedal spindle must be securely tightened against the crank arm Always replace damaged pe...

Page 15: ...ground loosen the clamp screw and readjust the angle 15 AFTER SALES SUPPORT 1300 886 649 info tempo org AUS MODEL ESTC27M PRODUCT CODE 704459 04 2021 Rear reflector red 1 The rear reflector is mounted on the seat post Put the rear reflector in the correct position by loosening the screws of the rear reflector bracket Fig 13 2 Make sure the rear reflector is vertical to the ground and points straig...

Page 16: ...d off 2 To remove the battery turn the key to the position and the battery will be ejected Fig 14 3 To attach the battery place it in its space on the down tube and press firmly until it clicks securely in place Then turn the key to the STARTER position to lock the battery When the key is in this position you can pull it out 4 To show the battery status press the button on the battery The LED ligh...

Page 17: ...or about one more hour then it will be fully 100 charged and the charger will automatically stop charging Fig 17 A full charge from 0 charge to 100 takes approximately 6 hours Battery Charging Cont WARNING Only use the charger supplied with this e bike to charge the battery Do not charge the battery with any other or universal charger doing so will void the warranty Do not use this charger to char...

Page 18: ...ED lights up to 13km h 3 medium 3 LED lights up to 17km h 4 medium high 3 LED lights up to 21km h 5 high 5 LED lights up to 25km h BT indicator Shows that a device is connected wirelessly via Bluetooth technology when using the Zippo Cycling app When no device is connected it will flash slowly USB charging indicator Shows when the USB port is used for charging CAUTION When this LED flashes while a...

Page 19: ...NUS buttons to change the pedal assistance level from the five levels available The indicators will change with the level selected Short press the PLUS button to shift up Short press the MINUS button to shift down Using 6km h EV mode Once the e bike is powered on you can switch to 6km h EV mode to gain initial speed before riding the e bike Long press the PLUS button to start 6km h EV mode then re...

Page 20: ...y again NOTE The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Hands IP Holdings Pty Ltd is under licence Other trademarks and trade names are those of their respective owners WARNING With regard to mobile phone use e bike riders have to follow the same rules as motorists Do not use the app while riding the e bike only use it to che...

Page 21: ...ce Click the app to open it Click Searching device Fig 20 Enter the default password 123456 then click Confirm and wait for connection Fig 21 NOTE The default password 123456 cannot be changed Once connected Fig 22 the Bluetooth indicator will illuminate on the display and the app will open Fig 23 Instructions Cont Fig 20 Fig 21 Fig 22 Fig 23 21 AFTER SALES SUPPORT 1300 886 649 info tempo org AUS ...

Page 22: ...e you can change the distance display from km to miles and set the Bluetooth password to OFF you will need to enter the password 123456 to turn off the password Then click Finish at top right side after the changing a setting Other settings may not be changed On the production parameters page you can check the app Bluetooth and controller versions Any errors will prompt the appearance of a dialogu...

Page 23: ...avelling distance has been reduced Insufficient battery capacity Charge the battery fully The battery is getting old and needs replacement Replace the battery Spare batteries are available for purchase from our after sales support centre Braking frequently riding uphill or running against the wind continuously Use more pedalling The indicator light does not illuminate when charging The connecting ...

Page 24: ... bike has a freewheel so you can check the chain tension by spinning the pedals backwards The chain needs to be as tight as possible without creating friction that will waste energy and wear the chain and cogs prematurely Professional bike mechanics are required to carry out the following steps To adjust the rear wheel s position loosen one side and push the rim between the chain stays to one side...

Page 25: ... to the rider Any form of crack scratch or change of colouring in highly stressed areas indicates that the life of the component has been reached and it should be replaced WARNING Replace wheel rims and brake pads Danger of wheel failure due to rim and brake pad wear Replace the wheel when any part of the rim wear groove is not visible Replace the brake pad when any part of the brake pad wear groo...

Page 26: ... XVE 4200150 Compliance This appliance has been fully tested and meets all requirements as set out by standard AS 15194 EPAC electrically power assisted cycles 26 AFTER SALES SUPPORT 1300 886 649 info tempo org AUS MODEL ESTC27M PRODUCT CODE 704459 04 2021 Technical specifications Electric Bicycle Men s Model number ESTC27M EPAC cut off speed 25km h Mass of EPAC in the most usual configuration wei...

Page 27: ...ther than repairing goods we may replace them with refurbished goods of the same type or use refurbished parts in the repair process Please be assured though refurbished parts or replacements are only used where they meet ALDI s stringent quality specifications If at any time you feel your repair is being handled unsatisfactorily you may escalate your complaint Please telephone us on 1300 886 649 ...

Page 28: ...e sure to contact our After Sales Support Centre on 1300 886 649 for advice For an electronic copy of this manual please contact our after sales support centre Instruction Manual Revision Index Version No Issue Date Description V1 0 09 December 2020 Original 2021 release V1 1 21 December 2020 Minor updates pages 18 21 V1 2 23 December 2020 Updates on pages 15 19 25 26 AFTER SALES SUPPORT 1300 886 ...

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