ESI ORIGINAL IVX, Installation Manual

Page: 40 / 114

F
UNCTION
41 A
UTO
A
TTENDANT
P
ROGRAMMING
IVX’s Auto Attendant follows a branch concept whereby the
caller is routed through a series of branches– ultimately to the
extension he wishes to reach. He moves from branch to branch
by selecting a number or name presented as choices.
B
RANCH
T
YPES
There are three types of branches that can be used to created
limitless routing possibilities:
1. A M
ENU
B
RANCH
This branch includes a prompt that instructs the caller to make
single digit selections from the choices presented. Whenever a
Menu Branch is created, its sub-branches must also be created.
Example: If Branch ID 14 is a Menu Branch with 3 choices pre-
sented to the caller in its prompt such as “ For Mac Support
press 1, for DOS Support press 2, or to return to the Main
Greeting press 3.”, sub-branches (what will occur if the caller
chooses 1, 2, or 3) 141, 142, and 143 must be created and pro-
grammed.
2. A G
O
T
O
B
RANCH
This type branch actually connects the caller to his desired des-
tination. It can have as its destination an Extension,
Department, Mailbox, Branch ID, or Outdial (off-premise) num-
ber.
Example: In a Menu Branch : “For widgit sales press 1, for
gadget sales press 2, or to return to the Main Greeting press 3.”
, the three sub-branches would all be GoTo Branches with the
first destination (ID11) going to the widget sales Department,
the second (ID12) to the gadget Department, and the third sub-
branch would go to ID1 (Main Greeting) as its programmed des-
tination.
3. A D
IRECTORY
B
RANCH
The Directory Branch allows the caller to reach a user by select-
ing his or her name from a directory. The list of names can be
presented to the caller in one of two ways: all of names record-
ed; or sorted by asking the caller to input the first letter of the
first or last name.
IVX
3.12 T
UTORIAL