ESI ORIGINAL IVX, Installation Manual

Page: 86 / 114

F
UNCTION
62 R
ECORD
D
IRECTORY
N
AMES
This function is accessible only if a Directory Branch has been
created as part of Auto Attendant programming. First input the
extension number, and then press 1 to begin recording of the
associated name and press 1 when finished.
If the directory type is By Alpha (see Function 41), the name key
(first letter of either the first or last name) must also be pro-
grammed in this function. The name key field is the numeric
equivalent to the letters appearing on a phone keypad (for Q or
Z use key number 1).
Make photocopies of the blank Worksheet for preparing directo-
ries and making future changes. As names change, the
Administrator can enter this function and change any field via
the Administrator Password.
F
UNCTION
63 M
ESSAGE
O
N
H
OLD
P
ROGRAMMING
MOH can be either live music (with an external music source
connected to the MOH connecter located on the side of the cab-
inet), or pre-recorded music/messages can be stored on the
disk and played continuously to a caller on hold.
Three default, generic MOHs are stored as Prompt 591, 592
and 593. Prompt 591 is three minutes of uninterrupted music
(for use with ACD if desired), Prompt 592 has periodic prompts
to
“Please continue to hold” , while 593 has periodic prompts to
continue to hold or to dial 0 for the operator or dial an extension
number if known.
Up to five custom MOHs can be loaded into the system by using
a cassette recorder connected to the MOH connector and
stored as prompts 594-598.
Note: The MOH prompts will be played as a loop since callers
may be connected at different times during its continuous play-
back.
S
OURCE TO CALLERS ON HOLD
:
Prompt 590 Live external source
Prompt 591 Pre-recorded music
Prompt 592 Pre-recorded with “please continue to hold”
Prompt 593 Pre-recorded with “dial 0 or extension from
hold”
Prompt 594-598 Customer recorded message on hold
IVX
4.36 P
ROGRAMMING