User’s Guide
Using Esi-Link
H.3
Dialing an Esi-Link location
To dial a station through Esi-Link, press the appropriate Location Key followed by the desired station’s
remote location extension number. For instance, let’s say you’re in Dallas and want to call extension
112 at your Chicago location. Just press the Location Key for Chicago plus the extension number
(112).
1
Transferring calls, dialing
VOICE MAIL
, etc. all operate the same way. Basically, in each case
where you would dial an extension, mailbox, or outside line access, just press the Location Key first if
you’re calling a remote Esi-Link location.
As you dial, your ESI Feature Phone’s display shows the progress of the call. When you dial a Location
Key, the
short name
of the location will appear on the Feature Phone’s display (
e.g.
, a location in
Dallas might be assigned a short name of “DAL”).
For example, let’s say you want to dial your Chicago location.
After you press the Location Key for Chicago, the display on your phone might look similar to this:
24-Key
Feature
Phone
48-Key
Feature
Phone
The boxes on the bottom line of the display show there are a total of six Esi-Link channels active at your
location. Three of the Esi-Link remote channels are busy; the rest are idle and available for new calls.
Or, when you press the Chicago Location Key
and
then dial the remote location extension (
112
in this
example), the display will look like this (note that another remote channel is now in use):
24-Key
Feature
Phone
48-Key
Feature
Phone
If all Esi-Link channels at your location are busy, you will see:
24-Key
Feature
Phone
48-Key
Feature
Phone
You will then be prompted to press
1
to queue for an available channel. If you choose to queue, you
may press
1
and hang up. When a channel becomes available, your phone will ring, and when
answered, you can redial the Esi-Link number.
1
Or, if you prefer, you can directly dial the location number — so, in this example, you’d dial
702112
.
Throughout this text, any
reference to pressing the Location Key is interchangeable with direct dialing of the applicable location number.
Summary of Contents for ESI-600
Page 16: ...Help mode Verbal User Guide User s Guide B 2 This page included for pagination purposes only...
Page 86: ...Using Esi Link User s Guide H 10 This page included for pagination purposes only...
Page 92: ...ACD agent operation User s Guide I 6 This page included for pagination purposes only...
Page 104: ...www esi estech com...
