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User’s Guide 

Analog stations 

 

J.9

6  Off-premises message delivery 

1 Delivery 

options 

Delivery to phone number only 

Notify pager only 

Call phone first, then page 

Call phone and page at the same time 

No off-premises delivery 

2 Phone 

delivery 

Enter phone number 

Enter the phone number followed by 

#

 (24 digits maximum). 

Do not

 include an outside line 

access code (i.e., don’t add 

9

8

 or 

71–76

) before the number. 

Delete phone number 

Deletes the current phone number. 

Hear current phone number 

Plays back the current phone number. 

3 Pager 

notification 

Enter pager number 

Enter the pager number followed by 

#

 (24 digits maximum). 

Do not

 include an outside line 

access code (i.e., 

9

8

 or 

71–76

) before the number. 

Delete pager number 

Deletes the currently programmed pager number.  

Hear current pager number 

Plays back the currently programmed pager number.  

4 Urgent 

message 

activation 

Urgent messages only 

Only urgent messages (see “Urgent messages,” page J.10) will be delivered. 

 

Note:

  Remember to say in your personal greeting that callers should press 

2

 to mark a 

message as urgent. (For more on personal greetings, see page D.1.) 

All new messages 

Any new message will be delivered.  

Summary of Contents for ESI-600

Page 1: ...ESI Feature Phone User s Guide FOR THE ESI 600 0450 0907 Rev B Visit www esiusers com for up to date help...

Page 2: ...l User Guide are trademarks of ESI Act is a registered trademark of Symantec Corporation Goldmine is a trademark of Goldmine Software Corporation Ethernet is a registered trademark of Xerox Corporatio...

Page 3: ...mailboxes D 15 ESI Feature Phone operation E 1 Display E 1 Caller ID E 1 Keys E 1 Dial tone E 3 Basic phone use E 4 Direct station selection E 5 Transferring an outside call E 5 Transferring an intern...

Page 4: ...no DND monitor mode call forward or programming I 4 Call waiting I 4 ACD administrator key I 5 Analog stations J 1 Caller ID J 1 Placing calls J 1 Transferring calls J 2 Conference calling J 2 Call wa...

Page 5: ...ariety of features offered by your ESI phone system and how to use your phone effectively to achieve maximum benefits What it covers This User s Guide covers the use of the following with the ESI 600...

Page 6: ...On any of these ESI phone varieties including the Expansion Consoles you can perform direct programming by holding down a programmable feature key for at least two seconds similar to how you might pro...

Page 7: ...ing either direct or traditional programming see page C 2 Note Only one key can exist per extension feature or operation If you program a second key for the same extension feature or operation this au...

Page 8: ...nsoles you can perform direct programming by holding down a programmable feature key for at least two seconds similar to how you might program a car radio button This isn t applicable to the fixed fea...

Page 9: ...ure keys page C 3 and Optional features page F 12 Hint On any of these ESI phone varieties including the Expansion Consoles you can perform direct programming by holding down a programmable feature ke...

Page 10: ...ktop phones speakerphone Esi Dex support or ESI DEX key Caller ID key Virtual Mailbox Key support or Verbal User Guide or HELP key Each model comes with a charger AC adapter base station belt clip bat...

Page 11: ...ey Expansion Console cable included with each Console uses standard RJ 11 telephone connectors 48 Key IP Feature Phone II In addition to the details mentioned previously for the 48 Key Digital Feature...

Page 12: ...pansion Console 3 To keep cabling out of the way thread the expansion cable into the slots on the bottom of the phone and 60 Key Expansion Console 4 Program the keys on the 60 Key Expansion Console us...

Page 13: ...ovide power to the Second Expansion Console above 5 To keep cabling out of the way thread the expansion Y cable into the slots on the bottom of the phone and the two Expansion Consoles 6 Program the k...

Page 14: ...or fax machine Next to any other 900 MHz device e g a hand held inventory control device In a ceiling that has foil backed insulation Behind doors that typically are closed tinted windows one way glas...

Page 15: ...he phone Hear a description of how any key is used Learn how to use voice mail features Hear a complete tutorial on phone operation Help during station programming To hear a detailed description of a...

Page 16: ...Help mode Verbal User Guide User s Guide B 2 This page included for pagination purposes only...

Page 17: ...eys 3 Station options 1 Call waiting background announce 2 Personal greeting reminder 4 Outside dial tone preference 5 Hands free answer 6 Message monitor 7 Power saving mode 1 4 Station audibles 1 St...

Page 18: ...Programmable feature keys There are two methods for performing programming of your phone s programmable feature keys Direct programming Select the key you want to program and hold it down for at leas...

Page 19: ...r 8 or 71 76 Use the scroll key to enter special characters for dialing P Three second pause F Hook flash pound key star key Note You can also program Location Keys for use with Esi Link See page H 1...

Page 20: ...y Feature Phone 7 Power saving mode Note Applicable to only an ESI Cordless Handset Allows you to enable or disable an ESI Cordless Handset s power saving mode Enabling this mode helps achieve full ba...

Page 21: ...ary ring tone you ll hear if your phone system has been programmed accordingly by your Installer when call waiting occurs i e a second call rings in for you while you re already on another one on live...

Page 22: ...number 3 Display current phone number Displays the currently programmed phone number 3 Pager notification 1 Enter pager number Enter the pager number 24 digits maximum followed by Do not include an ou...

Page 23: ...f your phone system is using ESI Presence Management If you re not sure whether it is consult your System Administrator For more information about ESI Presence Management visit www esi estech com pres...

Page 24: ...User programming An introduction User s Guide C 8 This page included for pagination purposes only...

Page 25: ...ectly above the VOICE MAIL key will show an envelope icon when you have one or more new messages Personal greetings To program your personal greetings press PROGRAM 1 Initially your mailbox has a gene...

Page 26: ...call another station that is DND busy or does not answer or if you call a special mailbox such as a guest or group mailbox you will be transferred to the mailbox You can skip the mailbox s personal g...

Page 27: ...ve and delete a message or move and save it After you press 6 to move a message the prompt will ask whether you wish to Move the message but also save a copy of it in your voice mailbox or Move the me...

Page 28: ...5 3 The ESI phone system will start playback of messages with the oldest new message and continue until all messages are played The display will show the origination of the message the countdown durat...

Page 29: ...user s mailbox You may move the copy with or without an introduction After the move the system returns you to your mailbox and the original message 7 Delete Deletes the message from the mailbox see Me...

Page 30: ...call press and enter your mailbox number If the operator or another user answers your call have the person transfer you by pressing VOICE MAIL and then pressing your station key or entering your mail...

Page 31: ...a receptionist or indeed anyone who receives a call that would be more appropriate for one or more other currently unavailable co workers for whom you have programmed station keys on your phone Let s...

Page 32: ...same time No off premises delivery Note If your system is using ESI Presence Management consult the ESI Presence Management User s Guide ESI part 0450 0793 to learn about additional special functional...

Page 33: ...ecover or un delete messages that may have been deleted in error You access the Message Recycle Bin through user programming PROGRAM 9 Press 9 to advance through deleted messages Press 8 to restore a...

Page 34: ...u If you re not sure whether your system is using ESI Presence Management consult your System Administrator For more information about ESI Presence Management visit www esi estech com presence You als...

Page 35: ...s remains Deleting all the greetings turns off your mailbox Select the desired greeting number 1 2 or 3 The current greeting will be played followed by prompts to re record delete hear again or select...

Page 36: ...ng that at least one of the persons has not deleted the message you can delete it from the group mailbox which will delete it from all member mailboxes who have not yet heard the message and deleted f...

Page 37: ...d whenever the mailbox takes a new or urgent message The system will dial the first number for the number of times listed then dial the second paging number for the number of times listed and finally...

Page 38: ...ne system automatically sends the mailbox number to the display of a cell phone or digital pager to indicate which mailbox has new messages Retrieving cascade notification mailbox messages Retrieving...

Page 39: ...instructions to conclude each answer by pressing 1 or to pause for the next question Record your name at the tone then press 1 or pause for the next question Next Record your address at the tone etc...

Page 40: ...only questions 1 2 4 and 5 to a caller When you retrieve the playback two beep tones will separate answers 2 and 4 3 Hear current question 2 Password The password may consist of two to eight digits fo...

Page 41: ...e Phones 12 Key and 24 Key has a combination combo PROG HELP key while the 48 Key Feature Phone has separate PROGRAM and HELP keys If you re using a 12 Key or 24 Key Feature Phone press PROG HELP wher...

Page 42: ...handset from speakerphone mode lift the handset again To perform group listening i e have a handset conversation along with the caller s voice broadcast over your speaker 2 press SPEAKER while on a ha...

Page 43: ...art 0450 0793 If you re not sure whether your system is using ESI Presence Management consult your System Administrator For more information about ESI Presence Management visit www esi estech com pres...

Page 44: ...outside calls An occasional echo isn t unusual and doesn t necessarily indicate a problem with your system or lines however if this problem occurs persistently contact your Certified ESI Reseller for...

Page 45: ...bled 4 To disconnect when finished do one of the following Replace the handset If in hands free mode either press the station key again or press SPEAKER Press RELEASE With a Cordless Handset press TAL...

Page 46: ...NSFER and then the line access code 9 8 or 71 76 and then the telephone number to which you want to transfer 2 Hang up Now both outside lines are connected via a trunk to trunk connection Note If at a...

Page 47: ...number and hanging up to the main greeting To transfer an outside caller to the main greeting press VOICE MAIL and hang up Transferring an internal call to another station Blind transfer 1 While conn...

Page 48: ...ne Conference calling To create a conference call 1 Establish the first call 2 Press CONF 1 to place the call on hold 3 Place a second call as you normally would 4 Once connected to the second call pr...

Page 49: ...y join the call 1 Call forwarding Your station has been pre programmed by the installer to call forward your phone when it is busy or does not answer usually to your mailbox In addition you can tempor...

Page 50: ...DND mode call forwarding no answer will not be followed instead call waiting will be initiated if allowed and if the call is not answered will follow the fixed call forward setting normally your voic...

Page 51: ...ess to confirm Note If your system is using ESI Presence Management consult the ESI Presence Management User s Guide ESI part 0450 0793 to learn about additional special functionality that may be avai...

Page 52: ...a Sent Station to station call waiting You can call or transfer a call to another station that is in use as indicated by the fact that its station key if one exists for it on your ESI Feature Phone is...

Page 53: ...he display for reference To retrieve a held call from any idle ESI Feature Phone on the system press HOLD and dial the appropriate line number If retrieving a call from a different Esi Link location p...

Page 54: ...on exclusive hold you may do any of the following a From a phone idle state press HOLD for at least one full second b Press the blinking programmable feature key see pp C 2 C 3 that you know is pre p...

Page 55: ...age zones The number of available zones will vary according to which ESI system you have Notes Phones in use or in do not disturb mode will not carry a page through their speakers An ESI Cordless Phon...

Page 56: ...ur station to avoid confusion between a call waiting tone in your earpiece and a secondary ring from a live outside call Operator station If your station has been designated as the operator station yo...

Page 57: ...below To Press REDIAL Redial the last number called When your station is idle or After first lifting the handset or pressing SPEAKER Automatically respond to a message During message playback with Ca...

Page 58: ...Station Dex programmed by the Installer Esi Dex prompts displayed on a 48 Key Feature Phone Prompt What it means Arrows Move in the direction of the arrow as desired BACK Moves backward to previous s...

Page 59: ...f the extension department or guest mailbox name For example if you want to call John Doe dial 5 6 4 because it spells J O H You ll begin to see names that begin with those letters You can then use th...

Page 60: ...is used differently on each phone model Caller ID method on either Feature Phone Whenever a Caller ID name appears on your LCD display while talking on an incoming call or during message retrieval pre...

Page 61: ...SI DEX This causes the Esi Dex menu to appear as shown Note Your display may differ depending upon the availability of certain Dexes on your system 2 Press PER to choose the Personal Dex The display n...

Page 62: ...CK Deleting names from your Personal Dex On the 24 Key Feature Phone 1 While your station is idle or just after receiving dial tone repeatedly press ESI DEX to select the Personal Dex 2 Choose the des...

Page 63: ...look up and down through the Dex until you find the name names will appear in the order in which they were stored in the Dex Or b Dial by name Dial up to the first three characters 1 of the name For...

Page 64: ...l XYZ COMPANY appears in the display 4 Press ESI DEX again This dials the number for the XYZ Company Important The number dialed if stored from a Caller ID will be the number for the actual line used...

Page 65: ...m 605 in this example as a programmable feature key see page C 2 Override ring Not available on 12 Key Feature Phone The override ring feature lets you place a call station to station outside line or...

Page 66: ...wn for a few days set the reminder interval to 72 hours you ll be reminded if your phone hasn t been used for three days or if you re away for a couple of days If you change your greeting several time...

Page 67: ...press the line key The LED indications for the line keys are LED Line status LED Line status Solid red In use Blinking green Ringing at your station Solid green Connected to your station Slowly blinki...

Page 68: ...nt log on off I 1 Y Y 562 ACD agent wrap I 2 Y Y 563DDD ACD Administrator I 5 Y Y 564 Headset key F 13 Y 565 Call forward key F 13 Y Y Y 565XXX Forward to a destination F 13 Y Y Y 566 Redial F 1 Y 567...

Page 69: ...to whom that station is connected and how long the call has lasted Note The Administrator must authorize service observing for your station and the Installer must program the list of allowed extension...

Page 70: ...erwise you can perform the toggle by pressing PROGRAM 3 6 and following the prompts Background announce key Code 569 During call waiting you can also make a brief private background announcement see B...

Page 71: ...ication as shown in this chart also if this is the first time you re seeing this particular call s record appears to the left of this indication Classification On 48 Key Phone third line On 24 Key Pho...

Page 72: ...the line as your call is being transferred Thank you Note If a caller presses 1 to go to your voice mail the call will go into that extension s mailbox regardless of whatever call forwarding settings...

Page 73: ...atures refer to Live recording page D 7 Quick Switch Code 583 Note Available for only 48 Key Feature Phone and 24 Key Feature Phone Important For the Quick Switch feature to work your Installer or Sys...

Page 74: ...ktop or Cordless the call waiting caller will continue to ring and follow regular system routing such as to your voice mailbox if not answered in some manner Account codes Code 584 The account codes k...

Page 75: ...t exceptions 1 Channel availability display The bottom section of the phone s display will show RMT short for remote to indicate the availability of one or more remote channels 2 No 911 emergency call...

Page 76: ...phone is defective Contact your ESI Reseller if the phone is defective Phone display shows software version The phone is faulty Contact your ESI Reseller Phone connects but doesn t operate correctly...

Page 77: ...k has a location number 1 in the range of 700 799 To facilitate dialing into a remote location you can assign the location number to a programmable feature key making it a Location Key When you press...

Page 78: ...and extensions Examples Assigning a programmable feature key for extension 135 in location 712 1 Hold down the desired programmable feature key for at least two seconds to enter programming mode 2 Di...

Page 79: ...cation Key for Chicago the display on your phone might look similar to this 24 Key Feature Phone 48 Key Feature Phone The boxes on the bottom line of the display show there are a total of six Esi Link...

Page 80: ...transferring don t hang up until you hear a ringing tone which will confirm the transfer has been successful Transferring an outside call to a remote location mailbox 1 Press VOICE MAIL 2 Either a Pre...

Page 81: ...more of these page zones Note Phones in use will not carry a page through their speakers Hold Hold set You can place outside line calls on hold as you would normally When paging someone at a remote l...

Page 82: ...e location and extension number 4 Dial the remote extension number 5 Press the feature key again When there are new messages in the Virtual Mailbox the key will flash red When you access the Virtual M...

Page 83: ...ial key 3 Press ESI DEX again then select STA for Station Dex in the display 4 Use the scroll keys or to select the desired extension 5 Select DIAL to ring the Esi Link extension Tip You can also use...

Page 84: ...r a Press a programmable feature key you have already set for the desired destination whether it is an extension a mailbox or a department or b Press the Location Key and then dial the desired extensi...

Page 85: ...While currently connected to a station or outside line press CONF 2 Press the Location Key and dial the extension number for the person to be conferenced 3 When the person answers press CONF again to...

Page 86: ...Using Esi Link User s Guide H 10 This page included for pagination purposes only...

Page 87: ...ts you manually place yourself in or out of service for that department s calls Notes It is possible to be logged into two departments at once Consult your Installer or System Administrator to confirm...

Page 88: ...e logged into two departments at the same time Programming the wrap key 1 Enter Help mode by pressing HELP 2 Press 3 Now Help mode will describe each key you press 3 Press each programmable feature ke...

Page 89: ...CH SUPPT is the first one the user logged onto WT wait shows how long the longest waiting call in either queue has been waiting 2 A call is ringing The display shows the Caller ID information and the...

Page 90: ...artment After all of these have appeared pressing the NXT soft key returns the user to display indication 1 page I 3 10 The phone is idle and logged onto a single ACD department Pressing the NXT soft...

Page 91: ...display will appear until you press the key again To program an ACD administrator key 1 Hold down the desired programmable feature key for at least two seconds to enter programming mode 2 Press 5 6 3...

Page 92: ...ACD agent operation User s Guide I 6 This page included for pagination purposes only...

Page 93: ...is so equipped press the special key on your phone Caller ID If you subscribe to Caller ID from your telephone service provider the Caller ID display will show an outside caller s name and or number...

Page 94: ...ho s calling from the outside to pick up messages FLASH dial and the appropriate mailbox number and hang up Conference calling To create a conference call 1 Establish the first call 2 FLASH twice wait...

Page 95: ...wer the oldest held call in the system Hold recall If a held call is not retrieved during the period of time set by the Installer it will recall to your phone if your station is idle You will hear thr...

Page 96: ...list of options that you may wish to include in your personal greetings Option Instruction 0 To reach the operator 1 To skip directly to the record tone or beep 2 To mark this message as urgent see U...

Page 97: ...y your extension number If calling from the outside at the main greeting press and enter your extension number or have the operator transfer you by pressing VOICE MAIL and entering your extension numb...

Page 98: ...ve the message without an introduction press 6 when prompted To add an introduction press 1 when prompted When you ve finished your recording press 1 to stop You will be returned to the original messa...

Page 99: ...of your greetings If you do the system will turn off your mailbox until there is once again at least one greeting 3 Hear current personal greeting 3 Call waiting 1 Enable call waiting 0 Disable call...

Page 100: ...elivery Whenever it receives a new urgent message into your mailbox the system will call the number that you have programmed and play the prompt You have messages please enter your password The prompt...

Page 101: ...ne number Plays back the current phone number 3 Pager notification 1 Enter pager number Enter the pager number followed by 24 digits maximum Do not include an outside line access code i e 9 8 or 71 76...

Page 102: ...r to press 2 to mark the message as urgent In addition messages marked urgent will be played ahead of other new messages during message retrieval 9 Message Recycle Bin un delete Each user s most recen...

Page 103: ...E 7 Transferring E 7 Leaving messages D 2 LEDs E 2 Line keys F 11 Private line F 11 Live call screening Message monitor mode F 10 Live outside calls E 16 Live recording D 7 Location Keys H 1 Location...

Page 104: ...www esi estech com...

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