User’s Guide
Analog stations
J.3
Call waiting
To enable call waiting for your station, press
XXX 5 3
, where
xxx
represents your analog station’s
extension number. Then, if someone calls you while you’re already on a call, you’ll hear a tone in your
earpiece. FLASH to toggle between the original call and the call waiting. To drop either call, hang up
while connected to the call to be dropped. When your phone rings, lift the handset and you will be
reconnected to the other caller.
Note:
The ESI-600 doesn’t support call-waiting Caller ID on analog stations.
Call hold
This is used to place callers on hold for retrieval from
any
station within the ESI phone system.
Putting a call on hold
While on an outside call, FLASH and dial
. A short voice prompt will tell which line number the
call is using; you will then receive internal dial tone.
Retrieving a call from on hold
From internal dial tone, dial
and the line number where the call is on hold.
Dial
0
to answer the oldest held call in the system.
Hold recall
If a held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if
your station is idle. You will hear three short ring tones. Lift the handset; you will be connected to the
held call.
If you are on a call when the recall occurs, you will hear a call waiting tone. To toggle between the two
calls, FLASH (
or
hang up, wait for ring, then answer).
Paging
This function allows for paging through an overhead paging system and/or designated available
telephone speakers.
Press
#
and
0
to access all available stations.
Press
#
and
1, 2, 3, 4, 5, 6, 8
or
9
to access a programmed paging zone.
Note:
A page will not be sent to the speakers of phones in use.
Tip:
To page for pick up of an outside call, put the caller on hold by dialing FLASH
. A voice prompt
will indicate the line number. Then page the person and announce the line number for retrieval.
For example:
“John, you have a call on line 1. John, pick up line 1, please.”
Call pick-up
A call ringing at another station can be picked-up by pressing
and dialing the extension number.
Dialing
0
will answer the longest ringing outside call.
Summary of Contents for ESI-600
Page 16: ...Help mode Verbal User Guide User s Guide B 2 This page included for pagination purposes only...
Page 86: ...Using Esi Link User s Guide H 10 This page included for pagination purposes only...
Page 92: ...ACD agent operation User s Guide I 6 This page included for pagination purposes only...
Page 104: ...www esi estech com...
