Voice mail operation
User’s Guide
D.6
Virtual Mailbox Key
(Not available on ESI Cordless Handset or 12-Key Feature Phone.)
If you frequently pick up your messages from another user’s ESI Feature Phone or have others help pick up
your messages, you may want to program a programmable feature key on that phone as a
Virtual Mailbox
Key
™
for your mailbox. When you have new messages, the key will blink, press it to automatically connect
to your mailbox. This feature does not affect your ability to pickup messages from your own phone.
Note:
Assign to the programmable key the following —
VOICE MAIL
and then either your extension
number or your voice mailbox number (see “Programmable feature keys,” page C.2).
Retrieving messages from an off-premises location
You can pick up messages when away from the office or from an analog station. Since the display is not
available to you, message handling will operate slightly differently.
To retrieve your message from a remote location:
1.
If the auto attendant’s main greeting answers your call, press
and enter your mailbox number. If
the operator or another user answers your call, have the person transfer you (by pressing
VOICE
and
, then pressing your station key [or entering your mailbox number] and then hanging up).
2.
If required, enter your password.
3.
The ESI phone system will announce the number of new and old messages, and will start playback
of messages starting with the oldest new message and continue until all messages and recordings
have played or you press
to disconnect.
For more information, see page C.6.
Additional functions available during off-premises voice mail message retrieval
Key Function
Description
2 Hear
time/date
Pauses the message, plays the time/date when the message was left and resumes.
5 Access
user
programming
Access certain user-programmable features.
Note:
Fast forward is not available from a remote location.
8 Main
greeting
Goes to the main greeting.
0 Operator
Transfers you to the operator.
#
To other mailbox
To leave a message in another user’s mailbox.
Disconnect
Disconnects you from the system. Always press
before hanging up (if you press it
during message playback, the system will save the playing message and any other
currently unsaved messages in your mailbox).
Summary of Contents for ESI-600
Page 16: ...Help mode Verbal User Guide User s Guide B 2 This page included for pagination purposes only...
Page 86: ...Using Esi Link User s Guide H 10 This page included for pagination purposes only...
Page 92: ...ACD agent operation User s Guide I 6 This page included for pagination purposes only...
Page 104: ...www esi estech com...
