Ericsson DT590, User Manual, Page: 116 / 164

More Features on your Extension
MD Evolution – Cordless DT590
116
Secondary Attendant Services
Besides the services that are accessible or that may be assigned to
a DT590 extension, additional services are also available for the
system's attendants.
Within this context, the following services are offered :
•
General calls acceptance : This service enables attendants
to control their active or inactive status for processing a
system's general calls, in relation to their shifts.
• Door phone service : Your facility may be equipped with a
door phone; calls from this extension are usually processed by
the attendants.
• Call pick-up for general ringing calls : Your facility may be
equipped with a common bell that receives general calls when
the attendants' lines are congested, or when they are absent.
According to the specific rights assigned to your extension, you
may also have access to these attendant-based services.
Attendants also have access to the following services :
•
Call offer or intrusion : This service allows attendants to
interrupt an ongoing call to present an urgent call.
• Do not disturb override service : Similarly, this service allows
the attendant to override the "Do not disturb" status to present
an urgent call.
• Complete third party call forward service : This service
allows attendants to program any type of call forward for a
user's account, without restrictions.