302
Cannot Scan Over a Network
If you cannot scan over a network, try these solutions:
• Make sure the computer and product are connected to the same network (or network segment/VLAN).
• Move the product and computer or smart device closer to the router or access point.
• If you cannot scan from your product control panel, make sure you restarted your computer after
installing the product software. Make sure the Event Manager program is not being blocked by your
firewall or security software.
• Check the scanning setting assigned in Epson Event Manager.
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few
seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try
restarting Epson Scan 2 again.
• If you are scanning a large original at a high resolution, a network communication error may occur. Try
scanning again at a lower resolution.
• Check the network connection setting in the Epson Scan 2 Utility.
• Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:
Windows 10:
Click
and select
EPSON
>
Epson Scan 2 Utility
. Make sure your product is
selected. If necessary, select the
Other
tab and click
Reset
.
Windows 8.x
: Navigate to the
Apps
screen, select
EPSON
, and select
Epson Scan 2 Utility
. Make
sure your product is selected. If necessary, select the
Other
tab and click
Reset
.
Windows (other versions)
: Click
or
Start
>
All Programs
or
Programs
>
EPSON
>
Epson
Scan 2
>
Epson Scan 2 Utility
. Make sure your product is selected. If necessary, select the
Other
tab and click
Reset
.
Mac
: Open the
Applications
folder, click
Epson Software
, and click
Epson Scan 2 Utility
. Make
sure your product is selected. If necessary, select the
Other
tab and click
Reset
.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• If you see the message "Network product is not available: currently being used by user", there may be
a communication error between the product and computer. Restart the product.
• If the Firewall function is active, the product may not be discovered by the Epson Scan 2 Utility. Open
the Epson Scan 2 Utility, enter the IP address for your product, and click
Add
.
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Summary of Contents for XP-970 Series
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Page 156: ...156 You see an Epson Scan 2 window like this Downloaded from ManualsNet com search engine ...
Page 176: ...176 You see this window Downloaded from ManualsNet com search engine ...
Page 260: ...260 You see a window like this 5 Click Print Downloaded from ManualsNet com search engine ...