Epson WorkForce Pro WP-M4525 User Manual Download Page 151

Page: 151 / 203

Error Messages

Solution

Paper out or paper jam. Check paper size and load paper in rear
MP tray.

1. Reload the paper into the rear MP tray.

“Into the rear MP tray” on page 27

“Removing jammed paper from the rear unit” on

page 151

3. Press the

Start (B&W)

button to clear the message.

Note:

If the error message still does not clear, try the following
steps.

“Removing jammed paper from the front cover and the

output tray” on page 152

5. Press the

Start (B&W)

button to clear the message.

Paper out or paper jam. Check paper size and load paper in rear
MP tray. Press

Paper jam in the Automatic Document Feeder (ADF).
Remove the jammed paper.

“Removing jammed paper from the Automatic Document

Feeder (ADF)” on page 154

Paper jam in the Automatic Document Feeder (ADF). Remove
the jammed paper. Press

Paper jam inside, in back, or in ADF. Press

to see how to

remove jammed paper.

“Removing jammed paper from the paper cassette(s)” on

page 153

“Removing jammed paper from the rear unit” on

page 151

“Removing jammed paper from the front cover and the

output tray” on page 152

“Removing jammed paper from the Automatic

Document Feeder (ADF)” on page 154

(only for printers with

an Automatic Document Feeder)

5. Press the

button to turn off the printer, and then press the

button again to turn the printer back on.

Paper jam inside or in back. Press

to see how to remove

jammed paper.

Paper jam inside, in back, or in ADF. Press

Removing jammed paper from the rear unit

Push the buttons on either side of the rear unit at the same time, and then pull the unit out.

User’s Guide

Troubleshooting for Printing

151

Summary of Contents for WorkForce Pro WP-M4525

Page 1: ...User s Guide NPD4749 01 EN ...

Page 2: ... Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation EPSON isaregisteredtrademark andEPSONEXCEEDYOURVISIONorEXCEEDYOURVISIONisatrademark of Seiko Epson Corporation PRINT Image Matching and the PRINT Im...

Page 3: ...sdictions ITC Avant Garde ITC Bookman ITC Lubalin ITC Mona Lisa Recut ITC Symbol ITC Zapf Chancery and ITC ZapfDingbats are trademarks of International Typeface Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions Clarendon Helvetica New Century Schoolbook Optima Palatino Stempel Garamond Times and Univers are registered trademarks ...

Page 4: ... BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF A...

Page 6: ...vailable for your product WP M4525 WP M4595 Print Print PS3 PCL Copy Scan to USB Device Scan to PC Scan to Network Folder FTP Scanto Email Scan Fax ADF Ethernet Note for WP M4595 For PS3 PCL models you need to downloadthe software fromthe Epson swebsite Contactcustomersupport inyour region for more details on obtaining the printer driver and system requirements such as supported operating systems ...

Page 7: ...ionnamesdisplayedontheLCDscreenmaydifferfromyouractualproduct the method of operation is the same Warnings Cautions and Notes Warnings Cautions and Notes in this manual are indicated as below and have the following meaning Warnings must be followed carefully to avoid bodily injury Cautions must be observed to avoid damage to your equipment Notes contain important information and useful tips on the...

Page 8: ...power supply cords straight at the ends and the points where they enter and leave the transformer If you use an extension cord with the product make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere ...

Page 9: ...ive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Do not use with wet hands Place the product near a wall outlet where the plug can be easily unplugged Using the product Observe the following when using the product Do not insert objects through the slots in the product Take care not to spill liquid on the product Do not put your hand insi...

Page 10: ...ted freely If you remove an ink cartridge for later use protect the ink supply area from dirt and dust and store it in the same environmentasthis product Notethatthereis avalveintheinksupplyport makingcoversorplugsunnecessary but care is needed to prevent the ink from staining items that the cartridge touches Do not touch the ink supply port or surrounding area Using the LCD screen The LCD screen ...

Page 11: ...ing these items may also be prohibited by law Responsible use of copyrighted materials Products can be misused by improperly copying copyrighted materials Unless acting on the advice of a knowledgeableattorney beresponsible andrespectfulby obtainingthepermissionofthecopyrightholderbefore copying published material Protecting Your Personal Information This product allows you to store names and tele...

Page 12: ...ument Feeder ADF 31 Document glass 33 Printing Using Your Software 35 Printer driver and status monitor 35 Basic Printing 36 Selecting the correct paper type 36 Loading paper or envelopes 37 Basic printer settings for Windows 37 BasicprintersettingsforMacOSX10 5or10 6 39 Canceling Printing 40 Using the printer button 41 For Windows 41 For Mac OS X 41 Printing with Special Layout Options 42 2 Sided...

Page 13: ... mode menu list 113 Scan Mode 114 Scan mode menu list 114 Fax Mode 116 Fax mode menu list 116 Error Messages 117 Installing Option 250 Sheet Paper Cassette Unit 120 Installing the paper cassette unit 120 Uninstalling the cassette unit 121 Replacing Consumables Ink Cartridges 122 Checking the ink cartridge status 122 Precautions on ink cartridge replacement 125 Replacing an ink cartridge 126 Mainte...

Page 14: ...er Does Not Print 163 The LCD screen or all lights are off 163 The LCD screen or lights came on and then went out 163 The LCD screen or lights are on 163 An ink error is indicated after you replace the cartridge 164 Increasing the Print Speed For Windows Only 165 Other Problem 166 Printing plain papers quietly 166 Troubleshooting for Scanning Problems Indicated by Messages on the LCD Panel or Stat...

Page 15: ...ions 183 Automatic Document Feeder ADF specifications 183 Fax specifications 183 Network Interface Specification 184 Mechanical 184 Electrical 184 Environmental 185 Standards and approvals 185 Interface 186 External USB Device 186 Font Information 186 Available fonts 186 Symbol sets 193 Where To Get Help Technical Support Web Site 198 Contacting Epson Support 198 Before Contacting Epson 198 Help f...

Page 16: ...uct the method of operation is the same a ADF cover b Automatic Document Feeder ADF c Edge guide d ADF input tray place your originals here to be copied e ADF output tray your originals are ejected here as they are copied f Paper cassette 1 g Paper cassette 2 optional These parts are only available for the fax model User s Guide Getting to Know Your Product 16 ...

Page 17: ...er c Output tray extension d Output tray e Edge guides f Rear MP tray g Feeder guard a Document cover b Document glass c Control panel d USB connector for external storage device User s Guide Getting to Know Your Product 17 ...

Page 18: ...lot b Front cover c Print head a LINE port b EXT port c External USB port d LAN port e Maintenance box f Rear unit g AC inlet These parts are only available for the fax model User s Guide Getting to Know Your Product 18 ...

Page 19: ...f copies When typing a fax number l acts as a backspace key and r inserts a space h OK Activates the setting you have selected i 0 9 Specifies the date time or the number of copies as well as fax numbers Enters alphanumeric characters and switches between uppercase lowercase and numberseachtimeitispressed Itmaybeeasiertousethesoftwarekeypadtoenter text instead of using these buttons j y Stops prin...

Page 20: ...n the product is on Flashes when the product is receiving data printing copying scanning faxing replacing an ink cartridge charging ink or cleaning the print head On when the fax is in Auto Answer mode Error On when an error has occurred Using the LCD screen Function a Press u or d to select the menu item The highlight section moves up or down b Displays the available buttons and functions c Press...

Page 21: ...ursor moves the cursor left or right within the text inserts a space When finished select Done and then press OK Power Saving Function After 13 minutes of inactivity the screen turns black to save energy Press any button to return the screen to its previous state Restarting Automatically After a Power Failure If a power failure occurs while the product is in fax standby mode or printing it restart...

Page 22: ...the paper first and keep the following points in mind Note Load the paper into the paper cassette printable side down The printable side is usually whiter or glossier See the instruction sheetspacked with the paper formore information Some types of paper have cut cornersto help identify the correct loading direction If the paper is curled flatten it or curl it slightly in the opposite direction be...

Page 23: ...Paper with a weight of 75 g m 20 lb to 90 g m 24 lb 4 Paper with a weight of 80 g m 21 lb to 100 g m 26 lb 5 The loading capacity for manual 2 sided printing is 30 sheets 6 The loading capacity for manual 2 sided printing is 1 sheet 7 The loading capacity for manual 2 sided printing is 5 sheets 8 The loading capacity for manual 2 sided printing is 20 sheets Note The availability of paper varies by...

Page 24: ...tions in this section are from a similar product model Although they may differ from your actual product the method of operation is the same A Pull out the paper cassette Note If the output tray has been ejected close it before pulling out the paper cassette User s Guide Paper Handling 24 ...

Page 25: ...er extend the paper cassette as shown in the illustration C Slide the edge guide to adjust to the paper size you will use D Load paper toward the edge guide with printable side face down and check that the paper is not sticking out from the end of the cassette User s Guide Paper Handling 25 ...

Page 26: ...sure the number of sheets is less than the limit specified for the media Selecting which tray to use and its loading capacities on page 22 Do not use paper with binder holes E Slide the edge guides to the edges of the paper F Keep the cassette flat and insert it back into the product carefully and slowly G Slide out the output tray and raise the stopper User s Guide Paper Handling 26 ...

Page 27: ... Paper Source to Print Selecting paper source to print fax on page 99 When using Legal size paper lower the stopper Leave enough space in front of the product for the paper to be fully ejected Do not remove or insert the paper cassette while the product is operating Into the rear MP tray Follow these steps to load paper Note The illustrations in this section are from a similar product model Althou...

Page 28: ...nch and slide the edge guide D Fan a stack of paper then tap it on a flat surface to even the edges E Load paper with the printable side up at the center of the rear MP tray The printable side is often whiter or brighter than the other side User s Guide Paper Handling 28 ...

Page 29: ...er Source to Print Selecting paper source to print fax on page 99 For plain paper do not load paper above the line just under the d arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting which tray to use and its loading capacities on page 22 Up to 1 sheet of Legal size paper can be loaded at a time Loading E...

Page 30: ... rear MP tray C While holding the feeder guard forward pinch and slide the edge guide D Load envelopes short edge first with the flap facing down and at the center of the rear MP tray User s Guide Paper Handling 30 ...

Page 31: ...fore loading Avoid using envelopes that are too thin as they may curl during printing Align the edges of the envelopes before loading E Slide the edge guide to the edge of the envelopes but not too tightly For printing instructions see the following instructions Basic Printing on page 36 Placing Originals Follow these steps to load paper Automatic Document Feeder ADF You can use the following orig...

Page 32: ...er stuck to them Photos OHPs or thermal transfer paper Paper that is torn wrinkled or has holes A Tap the originals on a flat surface to even the edges B Slide the edge guide on the Automatic Document Feeder C Insert the originals face up and short edge first into the Automatic Document Feeder D Slide the edge guide until it is flush with the originals User s Guide Paper Handling 32 ...

Page 33: ... ADF the print settings are fixed at Reduce Enlarge ActualSize PaperType PlainPaper andPaper Size A4 The printis cropped ifyou copy an original larger than A4 Document glass A Open the document cover and place your original face down on the document glass B Slide the original to the corner User s Guide Paper Handling 33 ...

Page 34: ...dges of your original are not scanned on page 172 Multiple documents are scanned into a single file on page 172 C Close the cover gently Note When there is a document in the Automatic Document Feeder ADF and on the document glass priority is given to the document in the Automatic Document Feeder ADF User s Guide Paper Handling 34 ...

Page 35: ... access the printer driver from most Windows applications the Windows Start menu or the taskbar To make settings that apply only to the application you are using access the printer driver from that application To make settings that apply to all of your Windows applications access the printer driver from the Start menu or the taskbar Refer to the following sections to access the printer driver Note...

Page 36: ...on the File menu of your application Note for Mac OS X 10 5 or later Depending on your application the Page Setup menu may not appear in the File menu Print Click Print on the File menu of your application Epson Printer Utility 4 For Mac OS X 10 6 click System Preferences on the Apple menu and then click Print Fax Select your printer from the Printers list box click Options Supplies Utility and th...

Page 37: ...son support Technical Support Web Site on page 198 Loading paper or envelopes Refer to the section below for details on loading paper Loading Paper on page 24 Loading Envelopes on page 29 Note After loading paper set paper size for each paper source Paper will be fed from appropriate paper source based on setting Paper Size Loaded on page 109 When using special Epson paper refer to the section bel...

Page 38: ...setting Youcanalsodefineacustompapersize Fordetails seetheonline help F Select Portrait tall or Landscape wide to change the orientation of your print Note Select Landscape when printing on envelopes G Select the appropriate Paper Type setting Selecting the correct paper type on page 36 Note Print quality is automatically adjusted for the selected Paper Type User s Guide Printing 38 ...

Page 39: ...your file Basic printer settings for Mac OS X 10 5 or 10 6 A Open the file you want to print B Access the Print dialog Accessing the printer driver for Mac OS X on page 36 C Click the d button to extend this dialog D Select the printer you are using as the Printer setting and then make suitable settings User s Guide Printing 39 ...

Page 40: ...gs E Select Print Settings from the pop up menu F Make the settings that you want to use to print See the online help for more details on Print Settings Selecting the correct paper type on page 36 Note To make changes to advanced settings refer to the relevant section G Click Print to start printing Canceling Printing If you need to cancel printing follow the instructions in the appropriate sectio...

Page 41: ...r Using EPSON Status Monitor 3 A Access the EPSON Status Monitor 3 Using EPSON Status Monitor 3 on page 146 B Click the Print Queue button The Windows Spooler appears C Right click on the job you want to cancel and then select Cancel For Mac OS X Follow the steps below to cancel a print job A Click your printer icon in the Dock B In the Document Name list select the document which is printing User...

Page 42: ... theprinter starts printingagain but theremaybesome missingpartsinyour print If this happens print again the page that has missing parts Note for Windows Manual2 sidedprintingisavailableonlywhenEPSONStatusMonitor3isenabled Toenablethestatusmonitor accessthe printer driver and click the Maintenance tab followed by the Extended Settings button In the Extended Settings window check the Enable EPSON S...

Page 43: ...ingle fold booklets Side Binding Center Binding Binding edge Choose automatic or manual printing When you print manually the pages that will appear on the inside after the page is folded are printed first The pages that will appear outside the booklet can then be printed after you reload the paper into the printer The resulting pages can then be folded and bound together into a booklet 2 sided pri...

Page 44: ...the paper may be smeared during 2 sided printing Manual 2 sided printing may not be available when the printer is accessed over a network or is used as a shared printer The loading capacity differs during 2 sided printing Selecting which tray to use and its loading capacities on page 22 Printer settings for Windows A Make adjustments to basic settings Basic printer settings for Windows on page 37 ...

Page 45: ...g the 2 sided printing option select the Booklet check box and choose Center Binding or Side Binding Note Center Binding is not available with manual printing E Select which edge of the document will be bound Note Some settings are not available when Booklet is selected User s Guide Printing 45 ...

Page 46: ... mmmargin youwillgeta20 mmmargin amarginof 10 mm will be placed on each side of the fold Note The actual binding margin may be different from the specified settings depending on your application Experiment with a few sheets to examine actual results before printing the entire job G Click OK to return to the Main window H Click the Print Density button to open the Print Density Adjustment window No...

Page 47: ...nd then click OK to close the printer settings window After completing the steps above print one test copy and examine the results before printing an entire job Note If you are printing manually instructions for printing the back pages will be displayed while the face pages are printed Follow the on screen instructions to reload the paper Printer settings for Mac OS X 10 5 or 10 6 A Make adjustmen...

Page 48: ...e settings This automatically adjusts Print Density and Increased Ink Drying Time Note If you are printing high density data such as graphs we recommend adjusting settings manually E Click Print to start printing Fit to Page Printing You can use the Fit to Page printing function when you want to print for example an A4 size document on another size paper User s Guide Printing 48 ...

Page 49: ...s to basic settings Basic printer settings for Windows on page 37 B Click the More Options tab then select the Reduce Enlarge Document check box C Do one of the following If you selected Fit to Page select the size of the paper you are using from the Output Paper If you selected Zoom to use the arrows to choose a percentage User s Guide Printing 49 ...

Page 50: ... Printer settings for Mac OS X 10 5 or 10 6 A Make adjustments to basic settings Basic printer settings for Mac OS X 10 5 or 10 6 on page 39 B Select Paper Handling from the pop up menu C Select the Scale to fit paper size D Make sure that the appropriate size is displayed in Destination Paper Size E Click Print to start printing User s Guide Printing 50 ...

Page 51: ...rinting allows you to print two or four pages on single sheets of paper Printer settings for Windows A Make adjustments to basic settings Basic printer settings for Windows on page 37 B Select 2 Up or 4 Up as Multi Page User s Guide Printing 51 ...

Page 52: ...ion setting on the Main window Print Page Borders Prints frames around the pages printed on each sheet E Click OK to return to the Main window F Click OK to close the printer settings window After completing the steps above print one test copy and examine the results before printing an entire job Printer settings for Mac OS X 10 5 or 10 6 A Make adjustments to basic settings Basic printer settings...

Page 53: ...cify the order in which the pages will be printed on the sheet of paper Border Prints a border around the pages printed on each sheet You can choose from None Single Hairline Single Thin Line Double Hairline or Double Thin Line D Click Print to start printing Poster Printing for Windows only Poster Printing allows you to print poster size images by enlarging one page to cover several sheets of pap...

Page 54: ... not available for Mac OS X Printer settings A Make adjustments to basic settings Basic printer settings for Windows on page 37 B Select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster as Multi Page User s Guide Printing 54 ...

Page 55: ...igned more precisely Trim Lines Prints border lines on the panels to guide you when trimming the pages Note Ifyouwanttoprintonlyafewofthe panelswithoutprintingtheentireposter clickthepanelsthatyoudonotwantto print E Click OK to return to the Main window F Click OK to close the printer settings window Aftercompletingthestepsabove printonetestcopyandexaminetheresultsbeforeprintinganentirejob Thenfol...

Page 56: ...ng Guides A Cut off the margin of Sheet 1 along a vertical line through the center of the top and bottom cross marks B Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back C Cut thetapedsheets intwoalongaverticalline throughthealignmentmarkers this time alineto theleft ofthe cross marks User s Guide Printing 56 ...

Page 57: ... Sheets 3 and 4 together F Repeat the instructions from step 1 to step 4 to tape the top and bottom edges of the paper G Cut off the remaining margins Watermark Printing for Windows only Watermark printing allows you to print a text based or image based watermark on your document Note This feature is not available for Mac OS X User s Guide Printing 57 ...

Page 58: ...asic settings Basic printer settings for Windows on page 37 B Click the More Options tab choose the desired watermark from the Watermark list then click Settings If you want to create your own watermark see the online help User s Guide Printing 58 ...

Page 59: ... network can share it First you will set up the printer as a shared printer on the computer directly connected to it Then you will add the printer to each network computer that will access it See your Windows or Macintosh documentation for details UsingthePostScriptPrinterDriverandthePCL6Printer Driver ForPS3 PCLmodels youneedtodownloadthesoftwarefromtheEpson swebsite Contactcustomersupportinyour ...

Page 60: ...ocument to get used to the process A Place your document Placing Originals on page 31 B Start Epson Scan Windows Double click the Epson Scan icon on the desktop Mac OS X Select Applications Epson Software EPSON Scan C Select Home Mode User s Guide Scanning 60 ...

Page 61: ...D Select Text Line Art as the Document Type setting E Click Preview User s Guide Scanning 61 ...

Page 62: ...F Click Scan G Click OK Your scanned image is saved User s Guide Scanning 62 ...

Page 63: ...amma levels individually Tone Correction Provides a graphical interface for adjusting tone levels individually Image Adjustment Adjustsbrightnessandcontrastandthebalanceofred green andbluecolorsinthe overall image Color Palette Provides a graphical interface for adjusting mid tone levels such as skin tones without affecting the highlight and shadow areas of the image Unsharp Mask Sharpens the edge...

Page 64: ...cklight Correction Removes shadows from photos that have too much background light Dust Removal Removes dust marks from your originals automatically Text Enhancement Enhances text recognition when scanning text documents Auto Area Segmentation Makes Black White images clearer and text recognition more accurate by separating the text from the graphics User s Guide Scanning 64 ...

Page 65: ...ing Scanning from the Control Panel Scanning to a USB storage device A Place your original s Placing Originals on page 31 B Connect the USB device to your product C Select Scan D Select Scan to USB Device E Adjust settings F Press Start Your scanned image is saved User s Guide Scanning 65 ...

Page 66: ...n download the latest version of Epson NetConfig from the Epson website Where To Get Help on page 198 Configuring the folder settings You can create a folder list so that you can quickly select destinations to which to send the scanned data A Press F Setup B Select Scan Settings C Select Address Settings D Select Folder List Setup E Select Add Folders You see the available folder entry numbers F P...

Page 67: ...lows you to send scanned image files by email directly from the product through a preconfigured email server Before you use this function make sure you have configured the Email Server Settings Note If this function is not displayed on the product s control panel you may need to update the product s firmware from Epson website or Epson WebConfig To access Epson WebConfig see the Network Guide It m...

Page 68: ...e POP3 server address You can make the timezone settings on Epson WebConfig To access Epson WebConfig see the Network Guide E Select Email Server Connection Check to run a test to confirm that the email server is working properly Registering addresses to the contacts list You can create a contacts list so that you can quickly select recipients from the list You can register up to 50 combined email...

Page 69: ...se thenumeric keypad with other buttons on thecontrol panel to enter the name of the emailaddress that you want to register P Press u or d to select the email address entry number that you want to add to the group Q Press r to add the email address entry to the group Note Press l to cancel adding the email address entry that you selected R Repeat steps 16 and 17 to add other email address entries ...

Page 70: ...press r to add it Repeat this step to add another entry Note To cancel adding the entry press l You can send an email to up to 10 individual email addresses and groups I Press OK J Press x and select Scan Settings to adjust the settings Scan settings on page 116 Note You can specify a name for the scanned image file Select File Setting Filename Prefix and then enter the prefix for the file name Yo...

Page 71: ... mode menu list on page 114 D Select your PC Note If the product is connected to a network you can select the PC to which you want to save the scanned image E Press Start Your scanned image is saved User s Guide Scanning 71 ...

Page 72: ...s useful for basic scanning of photos and graphics Note In Home Mode you can only scan from the document glass See the Help for more details on Epson Scan A Place your original s Document glass on page 33 B Start Epson Scan Starting Epson Scan Driver on page 86 C Select Home Mode from the Mode list User s Guide Scanning 72 ...

Page 73: ... check box is cleared Epson Scan starts scanning immediately without displaying the File Save Settings window Your scanned image is saved Scanning in Office Mode Office Mode lets you quickly scan text documents without previewing your image Note See the Help for more details on Epson Scan A Place your original s Placing Originals on page 31 Note for the Automatic Document Feeder ADF Do not load pa...

Page 74: ...D Select the Image Type setting E Select the Document Source setting F Select the size of your original as the Size setting G Select an appropriate resolution for your original s as the Resolution setting H Click Scan User s Guide Scanning 74 ...

Page 75: ...gs window Your scanned image is saved Scanning in Professional Mode Professional Mode gives you total control of your scanning settings and lets you check the changes you have made in a preview image This mode is recommended for advanced users Note See the Help for more details on Epson Scan A Place your original s Placing Originals on page 31 B Start Epson Scan Starting Epson Scan Driver on page ...

Page 76: ...elect the type of original s you are scanning as the Document Type setting E Select the Document Source setting F If you select Reflective as the Document Type setting select Photo or Document as the Auto Exposure Type setting User s Guide Scanning 76 ...

Page 77: ...t Size K Adjust the image quality if necessary Image Adjustment Features on page 63 Note You can save the settings you make as a group of custom settings with a Name and later apply these custom settings when scanning Your custom settings are also available in Epson Event Manager See the Help for more details on Epson Event Manager L Click Scan M In the File Save Settings window select the Type se...

Page 78: ... image to indicate the scan area Do one of the following to draw a marquee To draw the marquee manually position the pointer in the area where you want to place the corner of your marquee and click Drag the cross hairs over the image to the opposite corner of the desired scan area To draw the marquee automatically click the auto locate icon You can only use this icon when you are viewing a normal ...

Page 79: ... marquees click this icon Note To restrict the movement of the marquee to vertical or horizontal only hold down the Shift key as you move the marquee To restrict the size of the marquee to the current proportions hold down the Shift key as you resize the marquee Ifyoudrawmultiplemarquees makesureyouclickAllinthePreviewwindowbeforeyouscan Otherwise onlythearea inside the last marquee you drew will ...

Page 80: ...elect Home Mode from the Mode list B Select Magazine as the Document Type setting C Click Preview D Adjust the exposure brightness and other image quality settings See the Help for more details on Epson Scan User s Guide Scanning 80 ...

Page 81: ...ck Scan F Select PDF as the Type setting and then click OK Your scanned image is saved Scanning Multiple Documents to a PDF File First of all place your document and start Epson Scan User s Guide Scanning 81 ...

Page 82: ... Starting a Scan on page 60 A Select Professional Mode from the Mode list B Select the Document Source setting User s Guide Scanning 82 ...

Page 83: ... under the d arrow mark on the ADF D Adjust the exposure brightness and other image quality settings See the Help for more details on Epson Scan E Click Scan F Select PDF as the Type setting and then click OK Note If the Show Add Page dialog after scanning check box is cleared Epson Scan automatically saves your document without displaying the Add Page Confirmation window User s Guide Scanning 83 ...

Page 84: ...k Edit page or Save File Edit page Select this button if you want to delete or reorder any of the pages Then use the icons on the bottom of the Editing Page window to select rotate reorder and delete pages See the Help for more details on Epson Scan Click OK when you are finished editing your pages Save File Select this button when you are finished The pages are saved in one PDF file User s Guide ...

Page 85: ...rt Epson Scan Starting a Scan on page 60 A Select Home Mode from the Mode list B Select Photograph as the Document Type setting C Click Preview D Adjust the exposure brightness and other image quality settings See the Help for more details on Epson Scan User s Guide Scanning 85 ...

Page 86: ... all aspects of scanning You can use this as a standalone scanning program or use it with another TWAIN compliant scanning program How to start Windows Double click the EPSON Scan icon on the desktop Or select the start button icon or Start All Programs or Programs EPSON EPSON Scan EPSON Scan Mac OS X Select Applications Epson Software EPSON Scan User s Guide Scanning 86 ...

Page 87: ...You can also save frequently used scanning settings which can really speed up your scanning projects How to start Windows Select the start button or Start All Programs or Programs Epson Software Event Manager Mac OS X Select Applications Epson Software and then double click the Launch Event Manager icon How to access the help Windows Click the icon in the upper right corner of the screen Mac OS X ...

Page 88: ... 22 If you want to print on this paper Choose this Paper Type on the LCD screen a Plain paper Plain Paper b Epson Bright White Ink Jet Paper Plain Paper Copying Documents Basic copying Use the l r u or d buttons to change the LCD screen view to find the menu setting item or option you want to enter A Load paper Loading Paper on page 24 B Place original horizontally Placing Originals on page 31 C E...

Page 89: ...er Loading Paper on page 24 B Place original horizontally Placing Originals on page 31 C Enter r Copy mode D Set the number of copies E Set the density F Enter the x Menu G Select Paper and Copy Settings H Select 2 Sided Copying I Select the type of 2 sided copying Setting Description 1 1 Sided Normal copying 1 2 Sided Two single sided originals are printed onto each side of a single sheet of pape...

Page 90: ...ints This setting is available only when 1 2 Sided is selected K Press x Menu to finish making settings L Press the x Start B W button to start copying Collate Copying Withthecollatecopyingfunction multiplecopiesofmultiplepagesinadocumentareprintedinorderandcollatedby copy set Follow the instructions below to perform collated copying Use the l r u or d buttons to change the LCD screen view to find...

Page 91: ...creen view to find the menu setting item or option you want to enter A Load paper Loading Paper on page 24 B Place original horizontally Placing Originals on page 31 C Enter r Copy mode D Enter the x Menu E Select Paper and Copy Settings F Select Layout G Select 2 up Copy H Press x Menu to finish making settings I Press the x Start B W button to start copying Copy Mode Menu List Refer to the secti...

Page 92: ...or click Start Windows XP point to All Programs select Epson Software and then click FAX Utility Server OS is not supported Mac OS X Click System Preference click Print Fax or Print Scan and then select FAX your printer from Printer Then click Open Print Queue and click Utility Or click Option Supplies Utility Open Printer Utility Note For more details see the online help for FAX Utility Connectin...

Page 93: ...Sharing line with phone device A Connect a phone cable leading from a telephone wall jack to the LINE port B Remove the cap User s Guide Faxing 93 ...

Page 94: ...ring machine to the EXT port Note See the following for other connection methods For details see the documentation that came with your devices Connecting to DSL a Telephone wall jack b Splitter c DSL modem User s Guide Faxing 94 ...

Page 95: ...ack d Terminal adapter or ISDN router Checking the fax connection Followtheinstructionsbelowtocheckthefaxconnection Usethel r u ordbuttonstochangetheLCDscreenview to find the menu setting item or option you want to enter A Load A4 size plain paper Loading Paper on page 24 B Enter F Setup mode C Select Fax Settings User s Guide Faxing 95 ...

Page 96: ...owtocreateaspeed diallist Usethe l r u ordbuttonstochangetheLCDscreenviewto find the menu setting item or option you want to enter A Enter K Fax mode B Enter the x Menu C Select Speed Dial Setup D Select Create You see the available speed dial entry numbers E Press u or d to select the speed dial entry number that you want to register You can register up to 60 entries F Press OK G Use the numeric ...

Page 97: ...iew to find the menu setting item or option you want to enter A Enter K Fax mode B Enter the x Menu C Select Group Dial Setup D Select Create You see the available group dial entry numbers E Press u or d to select the group dial entry number that you want to register F Press OK G Enter a name to identify the group dial entry You can enter up to 30 characters Note For details on using the virtual k...

Page 98: ...eader Use the l r u or d buttons to change the LCD screen view to find the menu setting item or option you want to enter Note Make sure you have set the time correctly Setting Changing Time and Region on page 136 A Enter F Setup mode B Select Fax Settings C Select Communication D Select Header E Select Fax Header F Enter the header information You can enter up to 40 characters Note For details on ...

Page 99: ... ordbuttonstochangetheLCD screen view to find the menu setting item or option you want to enter Note Use FAX Utility to change the setting to save the received fax as a data file You cannot change the setting to save from the control panel When you change the setting from save to print the received fax data stored in the product s memory will be printed automatically A Enter F Setup mode B Select ...

Page 100: ...nter the fax number You can enter up to a maximum of 64 digits Note To separate phone numbers enter a space by pressing r To display the last fax number you used press Redial Pause Press x Menu and select Send Settings to change the settings D Press one of the x Start buttons to start sending Note If the fax number is busy or there is some problem this product redials after one minute Press Redial...

Page 101: ...ne of the x Start buttons to start sending Note Toscanandfaxbothsidesofyouroriginal loadtheoriginalintheADF Afterstep4 press xMenuandselectSendSettings 2 Sided Faxing On Sending faxes by broadcasting Broadcast allows you to easily send the same fax to multiple numbers up to 30 using speed dial group dial or by entering the fax numbers Follow the instructions below to send faxes by broadcasting Use...

Page 102: ...dphonenumbers Repeat thissteptoaddanother entry Note To cancel adding the entry press l I Press OK You see a confirmation message J Press the x Start B W button to send the fax Sending a fax at a specified time Follow the instructions below to send a fax at a specified time Use the l r u or d buttons to change the LCD screen view to find the menu setting item or option you want to enter Note Make ...

Page 103: ...mage is sent at the specified time Note If you need to cancel faxing at the time you specified press y Stop Reset Sending a fax from a connected phone If the recipient has the same number for both phone and fax you can send a fax after talking over the phone without hanging up A Place your original in the Automatic Document Feeder or on the document glass Placing Originals on page 31 B Dial a numb...

Page 104: ...nswer to turn on the Auto Answer mode Note When an answering machine is connected directly to this product make sure you set Rings to Answer correctly using the following procedure Depending on the region Rings to Answer may be unavailable C Enter F Setup mode D Select Fax Settings E Select Communication F Select Rings to Answer G Press u or d to select the number of rings and then press OK Cautio...

Page 105: ... settings the received fax is saved as data or printed Changing Fax Output setting to print on page 99 If Fax Output is set to Save the received fax data is automatically saved as data and you can skip step 1 A Load A4 size plain paper Loading Paper on page 24 B When the telephone rings lift the phone connected to the product C Select Receive D Press the x Start B W button to receive the fax and t...

Page 106: ...the x Menu D Select Polling E Enter the fax number F Press the x Start B W button to receive the fax Note If FaxOutput issettoSave thereceived faxdataisautomaticallysavedas data and you donot have to proceed to step 7 IfAutoAnswermodeisturnedon thereceivedfaxdataisautomaticallyprinted andyoudonothavetoproceed to step 7 G Press the x Start B W button to print the received fax Printing Reports Follo...

Page 107: ... OK Note Only Fax Log can be viewed on the screen G Press the x Start B W button to print the report you selected Fax Mode Menu List Refer to the section below for the Fax mode menu list Fax mode menu list on page 116 User s Guide Faxing 107 ...

Page 108: ...various settings for this product Setup Mode Lock Settings You can lock the control panel to make it childproof or to prevent unintended changes made by using the control panel A Enter F Setup mode B Select Lock Settings C Select On D Enter the password You can enter up to 20 characters Note For details on using the virtual keyboard refer to Using the LCD screen on page 20 E Press the l r u or d b...

Page 109: ...cassette s A Enter F Setup mode B Select Printer Setup C Select Paper Size Loaded D Select paper source that you load E Select paper size that you load Paper Size Notice If you want to ignore a paper size error select Off When you turn this item off the product keeps printing even if the imagesizeexceedstheprintable area forthespecified paper size This maycausesmudgesbecauseoftheinkthatis not tran...

Page 110: ...out the PS3 such as the PS3 version A Enter F Setup mode B Select Print PS3 Status Sheet C Press the x Start B W button to print the status sheet Setup mode menu list Note Depending on the model some functions may not be available Menu Setting Item Description Ink Levels Checks the status of ink cartridges and maintenance box Maintenance Nozzle Check Printsanozzlecheckpatterntochecktheconditionof ...

Page 111: ...or details on the setting items see the online Network Guide Scan Settings Email Server Settings See Making email server settings on page 67 Email Server Connection Check Check if the emailserver is working correctly Runthis check after making settings in Email Server Settings Address Settings EmailAddressSetup See Registering addresses to the contacts list on page 68 GroupAddressSetup See Registe...

Page 112: ...e displayed DRD Indicates the type of answer ring pattern you wantto useto receive faxes To select an option other than All or Off you must set up your phone system to use different ring patterns This option may be On or Off depending on the region ECM Indicates whether or not to use Error Correction Mode to automatically correct fax data sent received with errors due to the line or any other prob...

Page 113: ...itializes all settings to the factory default settings Copy Mode Copy mode menu list Note Depending on the model some functions may not be available Menu Setting and Options Paper and Copy Settings 2 Sided Copying 1 1 Sided 1 2 Sided 2 1 Sided 2 2 Sided Collate Copying Off On Layout With Border 2 up Copy Reduce Enlarge Custom Size Actual Size Auto Fit Page 10 x 15 cm A4 A4 10 x 15 cm 13 x 18 10 x ...

Page 114: ... PC To use a host name youneed to make DNS server settings in advance User Name Enter a user account name to allow the user to access the folder specified in Save to Password Enterapasswordfortheuserspecifiedin User Name Connection Mode Select FTP session mode when FTP is selected as the Communication Mode Port Number Enter a port number when FTP is selected as the Communication Mode Profile Name ...

Page 115: ...l addresses to use with the Scan to Email function Scan to Email x Scan Settings See Scan settings on page 116 File Settings Filename Prefix Enter a name for the scanned image file For TIFF and JPEG files a page number is automatically inserted after the name you specified Email Report Email Address List Print a list of addresses that you registered in the contacts list Email Log Print a log of th...

Page 116: ... 300dpi 600dpi Select scanning resolution Contrast 4 to 4 Adjust the contrast of scanned image Document Orientation Portrait Landscape Binding Direction Left Top Select which edge of the document will be bound Attached File Max Size 1MB 2MB 5MB 10MB 20MB 30MB Available only for the Scan to Email function Specify the maximumsizeforscannedimagesthatcanbeattachedtoan email Fax Mode Fax mode menu list...

Page 117: ...eceived Speed Dial List Prints the speed dial list Group Dial List Prints the group dial list Reprint Faxes Reprints from the latest fax received When the memory is full the oldest faxes are erased first Protocol Trace Prints the protocol for the latest communication Maintenance Nozzle Check Head Cleaning Head Alignment Problem Solver Error Messages This section describes the meaning of messages d...

Page 118: ...not recognize the device Make sure the connected device is capable of storage No dial tone detected Try Check Fax Connection Make sure the phone cable is connected correctly and the phone line works See Connecting to a Phone Line on page 92 If you connected the product to a PBX Private Branch Exchange phone line or Terminal Adapter turn off the Dial Tone Detection See Setup mode menu list on page ...

Page 119: ...TP server Operation canceled DNS error Check DNS setting SMTP server authentication error Check the product s Email Server Settings from the control panel and make sure each setting is configured correctly Setup Scan Settings Email Server Settings When you are using the Scan to Network Folder FTP function check that the entered folder path the user name and the password are correct on the computer...

Page 120: ...he power cord from the product to prevent getting an electric shock B Carefully remove the paper cassette unit from its carton and place it where you intend to set up the product Note Remove the protective materials from the unit Keep all protective materials in case you want to ship the optional paper cassette unit in the future C Carefully grasp the product at the position indicated below and li...

Page 121: ... the bottom of the product respectively E Reconnect all the interface cables and the power cord F Plug the product s power cord into an electrical outlet G Turn on the product To confirm that the option is installed correctly print a Status Sheet Print Status Sheet on page 110 Uninstalling the cassette unit Perform the installation procedure in reverse User s Guide Installing Option 121 ...

Page 122: ...hisscreen firstaccesstheprinterdriverandthenclickthe Maintenance tab and then Monitoring Preferences On the Monitoring Preferences screen clear the See Low Ink Reminder alerts check box If an ink cartridge is running low prepare a new ink cartridge To check the ink cartridge status do one of the following Open the printer driver click the Main tab and then click the Ink Levels button Double click ...

Page 123: ...ble EPSON Status Monitor 3 check box Depending on current settings the simplified status monitor may be displayed Click the Details button to display the window above The ink levels displayed are an approximate indication For Mac OS X Note If an ink cartridge is running low prepare a new ink cartridge You can check the ink cartridge status using EPSON Status Monitor Follow the steps below A Access...

Page 124: ... status click Update Epsoncannotguaranteethequalityorreliabilityofnon genuineink Ifnon genuineinkcartridgesareinstalled theink cartridge status may not be displayed The ink levels displayed are an approximate indication Using the control panel A Enter F Setup mode B Select Ink Level Note The ink levels displayed are an approximate indication User s Guide Replacing Consumables 124 ...

Page 125: ...th low ink status may not be used when reinserted Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior Keep ink cartridges out of the reach of children Do not allow children to drink from or handle the cartridges Becarefulwhenyouhandleusedinkcartridges asthere maybesomeinkaroundtheinks...

Page 126: ...nottakethe used cartridge apart or try to refill it Note Removed ink cartridges may have ink around the ink supplyport so be careful not to get any ink on the surrounding area when removing the cartridges C Removethereplacementinkcartridgefromitspackage Donottouchthegreenchiponthesideofthecartridge Doing so may prevent normal operation and printing Note Do not shake used ink cartridges as they may...

Page 127: ...nance box status is shown in the same screen of the ink cartridge status You can check the status from the printer software or the control panel Checking the ink cartridge status on page 122 Handling precautions Read all of the instructions in this section before replacing the maintenance box EpsonrecommendstheuseofagenuineEpsonmaintenancebox Theuseofanon genuinemaintenanceboxmay cause damage that...

Page 128: ... touch the green chip on the side of the box Doing so may prevent normal operation C Push the buttons on either side of the rear unit at the same time and then pull the unit out D Put your hand on the handle of the maintenance box and then pull the box outward Note If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water E Put ...

Page 129: ...nce box into place as far as it will go G Push the button on either side of the rear unit at the same time and then reattach the unit H Press OK Maintenance box replacement is complete User s Guide Replacing Consumables 129 ...

Page 130: ...ded in the rear MP tray or the paper cassette C Right click the printer icon on the taskbar then select Nozzle Check If the printer icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 36 D Follow the on screen instructions Using the Nozzle Check utility for Mac OS X Follow the steps below to use the Nozzle Check utility A Make sure that...

Page 131: ...ck patterns Compare the quality of the printed check page with the sample shown below If there are no print quality problems such as gaps or missing segments in the test lines the print head is fine If any segment of the printed lines is missing as shown below this could mean a clogged ink nozzle or a misaligned print head Cleaning the Print Head on page 131 Aligning the Print Head on page 134 Cle...

Page 132: ... 36 C Follow the on screen instructions Caution Do not open the front cover or turn off the printer during head cleaning Note To maintain print quality we recommend printing a few pages on a regular basis Note only for printers with fax function If printquality hasnotimprovedafter repeatingthisprocedureaboutfourtimes leavetheprinter onand waitforatleastsix hours Then run the nozzle check again and...

Page 133: ...roved contact Epson support Note only for printers without fax function If print quality has not improved after repeating this procedure about four times turn the printer off and wait for at least six hours Then run the nozzle check again and repeat the head cleaning if necessary If print quality has still not improved contact Epson support Using the control panel Follow the steps below to clean t...

Page 134: ...olve this problem by using the Print Head Alignment utility in your printer driver or by using the printer buttons Refer to the appropriate section below Note Do not press y Cancel to cancel printing while printing a test pattern with the Print Head Alignment utility Using the Print Head Alignment utility for Windows Follow the steps below to align the print head using the Print Head Alignment uti...

Page 135: ...control panel Follow the steps below to align the print head using the printer control panel Use the l r u or d buttons to change the LCD screen view to find the menu setting item or option you want to enter A Make sure that A4 size paper is loaded in paper cassette 1 B Press F Setup C Select Maintenance D Select Head Alignment E Press the x Start B W button to print the patterns F Select the most...

Page 136: ... Setup B Select Printer Setup C Select Date Time D Select the date format E Set the date F Select the time format G Set the time Note To select daylight saving time set Daylight Saving Time to On Setup mode menu list on page 110 H Select Country Region I Select the region J Select Yes Note When the power is left off for an extended period of time the clock may be reset Check the clock when you tur...

Page 137: ...ge Follow the steps below to adjust the time For Windows A Windows 7 Click the start button select Devices and Printers and then right click the printer and select Printer properties WindowsVista and Server2008 Click the start button select ControlPanel and thenselect Printer from the Hardware and Sound category Then right click the printer and select Properties Windows XP and Server 2003 Click St...

Page 138: ...e start button select ControlPanel and thenselect Printer from the Hardware and Sound category Then right click the printer and select Properties Windows XP and Server 2003 Click Start Control Panel then Printers and Faxes Then right click the printer and select Properties B Click the Optional Settings tab and click the Printer Settings button C Select the paper size for each paper source as the P...

Page 139: ...r some other hard to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid OpentheADFcoveranduseasoft dry cleanclothtocleantherollerandtheinterioroftheADF onlyforprinters with ADF function Do not press the surface of the document glass with any force Be careful not to scratch or damage the surface of the document glass and do not use a hard...

Page 140: ... W button to make a copy without placing a document on the document glass E Repeat step 4 until the paper is not smeared with ink Transporting the Printer If you move the printer some distance you need to prepare it for transportation in its original box or one of a similar size Caution Whenstoringortransportingtheprinter avoidtilting it placingitvertically orturningitupsidedown otherwise ink may ...

Page 141: ... your computer To use the functions described in this User s Guide you need to install the following software Epson Driver and Utilities Epson Event Manager Follow the steps below to check that the software is installed on your computer For Windows A Windows 7 Vista and Server 2008 Click the start button and select Control Panel Windows XP and Server 2003 Click Start and select Control Panel B Win...

Page 142: ...oftware You may need to uninstall and then reinstall your printer software to solve certain problems or if you upgrade your operating system For Windows Note For Windows 7 Vista and Server 2008 you need an administrator account and password if you log on as a standard user For Windows XP and Server 2003 you must log on to a Computer Administrator account A Turn off the product B Disconnect the pro...

Page 143: ... some cases a message may appear to prompt you to restart your computer If so make sure I want to restart my computer now is selected and click Finish For Mac OS X Note To uninstall your printer software you need to download the Uninstall Center Access the site at http www epson com Next select the support section of your local Epson Web site To uninstall applications you must log on to a Computer...

Page 144: ...the Applications folder in your Mac OS X hard drive select the application you want to uninstall and then drag it to the Trash icon Note Ifyouuninstalltheprinter driverandthenameofyourproduct remains in the Print Faxwindow select thenameof your product and click the remove button User s Guide Maintaining Your Printer and Software 144 ...

Page 145: ...nce box click the How To button on the window and the status monitor will lead you step by step through the cartridge or the maintenance box replacement procedure Note for Windows users If EPSON Status Monitor 3 does not appear access the printer driverand click theMaintenance taband then the Extended Settings button In the Extended Settings window check the Enable EPSON Status Monitor 3 check box...

Page 146: ...installing it Uninstalling Your Software on page 142 If the test page does not print you may have a problem with your printer Try the suggestions in the following section The Printer Does Not Print on page 163 Checking Printer Status For Windows Using EPSON Status Monitor 3 EPSON Status Monitor 3 displays detailed information on the printer status There are two ways to access EPSON Status Monitor ...

Page 147: ...w expended or the maintenance box is nearly full full the How to button appears in the EPSON Status Monitor 3 window Clicking How to displays ink cartridge or maintenance box replacement instructions Ink Levels EPSON Status Monitor 3 provides a graphic display of the ink cartridge status Information You can view information about the installed ink cartridges by clicking Information Maintenance Box...

Page 148: ...tenanceboxisnearlyfull full theHowtobuttonappears ClickHowto and EPSONStatusMonitor3willleadyoustep by stepthroughthecartridgeormaintenanceboxreplacementprocedure For Mac OS X Using EPSON Status Monitor If EPSON Status Monitor detects a printer problem it will inform you with an error message Follow these steps to access EPSON Status Monitor A Access the Epson Printer Utility 4 Accessing the print...

Page 149: ...rs When ink is low expended or the maintenance box is nearly full full a How to button appears Click How to and EPSON Status Monitor will lead you step by step through the ink cartridge or maintenance box replacement procedure User s Guide Troubleshooting for Printing 149 ...

Page 150: ... the x Start B W button to clear the message Paper jam Press r Reattach rear unit and close front cover Press x or x Paper jam Press to see how to remove jammed paper Close front cover and press x or x 1 Removing jammed paper from the front cover and the output tray on page 152 2 Press the x Start B W button to clear the message Paper jam Press r Close front cover and press x or x Paper out or pap...

Page 151: ...age 154 Paper jam in the Automatic Document Feeder ADF Remove the jammed paper Press r Paper jam inside in back or in ADF Press to see how to remove jammed paper 1 Removing jammed paper from the paper cassette s on page 153 2 Removing jammed paper from the rear unit on page 151 3 Removing jammed paper from the front cover and the output tray on page 152 4 Removing jammed paper from the Automatic D...

Page 152: ...remove the jammed paper D Push the button on either side of the rear unit at the same time and then reattach the unit Removing jammed paper from the front cover and the output tray A Open the front cover User s Guide Troubleshooting for Printing 152 ...

Page 153: ...mmed paper from the paper cassette s Note The illustrations in this section show how to remove jammed paper from paper cassette 1 When removing jammed paper from paper cassette 2 repeat the instructions described below A Pull out the paper cassette B Reload the paper into the paper cassette Into the paper cassette on page 24 User s Guide Troubleshooting for Printing 153 ...

Page 154: ...fully and slowly Removing jammed paper from the Automatic Document Feeder ADF A Remove the stack of paper from the ADF input tray B Open the ADF cover Caution Make sure you open the ADF cover before removing jammed paper If you do not open the cover the printer may be damaged User s Guide Troubleshooting for Printing 154 ...

Page 155: ...C Carefully remove the jammed paper D Close the ADF cover E Open the document cover F Carefully remove the jammed paper G Close the document cover User s Guide Troubleshooting for Printing 155 ...

Page 156: ...in the rear MP tray The paper stack was fanned before loading For plain paper do not load paper above the line just under the H or c arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting which tray to use and its loading capacities on page 22 The edge guides are snug against the edges of the paper The printe...

Page 157: ... close the printer settings window and then print your file Print Preview window opens F Selectapagethathasalreadybeenprintedinthepagelistboxontheleftside andthenselectRemovePagefrom the Print Options menu Repeat this step for all the pages that have already been printed G Click Print on the Print Preview window Print Quality Problems If you are having print quality problems then compare it with t...

Page 158: ...nding appears at intervals of 2 5 cm run the Print Head Alignment utility Aligning the Print Head on page 134 Vertical banding or misalignment Make sure the printable side of the paper is face up in the rear MP tray Make sure the printable side of the paper is face down in the paper cassette Run the Nozzle Check utility If any missing segments or broken lines are observed on the printed pattern cl...

Page 159: ...as it is printed Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish To handle your prints follow the instructions of the paper Run the Nozzle Check utility If any missing segments or broken lines are observed on the printed pattern clean the print head Checking the Print Head Nozzles on page 130 If the paper is smeared with ink after printing cle...

Page 160: ...Mirror Image setting in your application For instructions see the online help for your printer driver or for your application Uninstall the printer driver then reinstall it Uninstalling Your Software on page 142 Blank pages print Make sure the printer driver settings are appropriate for the paper size you are using For Windows check the Main window For Mac OS X check the Page Setup dialog or Print...

Page 161: ...ter driver for Windows on page 35 Accessing the printer driver for Mac OS X on page 36 For Mac OS X 10 5 or later select On from the High Speed Printing dialog To display the High Speed Printing dialog click through the following menus System Preferences Print Fax your printer in the Printers list box Options Supplies and then Driver Close any unnecessary applications If you print continuously for...

Page 162: ... any binder holes Multiple pages feed For plain paper do not load paper above the line just under the H or c arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting which tray to use and its loading capacities on page 22 Make sure the edge guides are snug against the edges of the paper Make sure the paper is n...

Page 163: ...the printer and unplug it immediately Then check the label on the back of the printer Caution If the voltage does not match DO NOT PLUG YOUR PRINTER BACK IN Contact your dealer The LCD screen or lights are on Turn off the printer and computer Make sure the printer s interface cable is securely plugged in If you are using the USB interface make sure your cable meets the USB or Hi Speed USB standard...

Page 164: ...an clear any stalled print jobs from the Windows Spooler Canceling Printing on page 40 Uninstall the printer driver then reinstall it Uninstalling Your Software on page 142 An ink error is indicated after you replace the cartridge A Open the front cover Remove and reinsert the ink cartridge and then continue with the ink cartridge installation B Close the front cover firmly User s Guide Troublesho...

Page 165: ...rint speed may be increased by selecting certain settings in the Extended Settings window when the printing speed is slow Click the Extended Settings button on your printer driver s Maintenance window User s Guide Troubleshooting for Printing 165 ...

Page 166: ...ap For more details on each item see the online help Other Problem Printing plain papers quietly When plain paper is selected as the Paper Type setting and Normal is selected as the Quality setting in the printer driver the printer prints at high speed Try choosing Quiet Mode for quieter operation which will reduce the print speed User s Guide Troubleshooting for Printing 166 ...

Page 167: ...inter driver For Mac OS X 10 5 or later select On from the Quiet Mode To display the Quiet Mode click through the following menus System Preferences Print Fax your printer in the Printers list box Options Supplies and then Driver User s Guide Troubleshooting for Printing 167 ...

Page 168: ...select the correct product if a scanner list appears when starting to scan Windows When you start Epson Scan using the EPSON Scan icon and the Select Scanner list is displayed make sure you select the model of your product Mac OS X When you start Epson Scan from the Applications folder and the Select Scanner list is displayed make sure you select the model of your product Connecttheproductdirectly...

Page 169: ...nblock Epson Event Manager on page 169 Mac OS X Make sure you are logged on as the user who installed the scanning software Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan How to unblock Epson Event Manager A Click Start or the start button and then point to Control Panel B Do one of the following Windows 7 Select System and Security Wi...

Page 170: ...ninstalling Your Software on page 142 Problems When Feeding Paper The paper gets dirty You may need to clean the product Cleaning the Printer on page 139 Multiple sheets of paper are fed If you load unsupported paper the product may feed more than one sheet of paper at a time Automatic Document Feeder ADF specifications on page 183 You may need to clean the product Cleaning the Printer on page 139...

Page 171: ...ox Adjust the Threshold setting Home Mode Select Black White as the Image Type setting click the Brightness button and then try adjusting the Threshold setting Office Mode Select Black White as the Image Type setting and then try adjusting the Threshold setting Professional Mode Select Black White as the Image Type setting and click the Windows or r Mac OS X button next to Image Type Make the appr...

Page 172: ...he document or photo 6 mm 0 2 inch away from the horizontal and vertical edges of the document glass to avoid cropping IfyouarescanningusingthebuttonorusingnormalpreviewinOfficeMode HomeMode orProfessionalMode movethedocumentorphotoabout3mm 0 12inch awayfromthehorizontalandverticaledgesofthedocument glass to avoid cropping Multiple documents are scanned into a single file Position documents at lea...

Page 173: ...rientation check box Then place your documents correctly Problems Remain After Trying All Solutions If you have tried all the solutions and have not solved the problem initialize the Epson Scan settings Click Configuration select the Other tab and then click Reset All User s Guide Troubleshooting for Scanning 173 ...

Page 174: ...on your copy change the Reduce Enlarge setting or shift the position of your original Your print is blurry or smeared Make sure you select the correct paper type Selecting Paper on page 88 Make sure the printable side the whiter or glossier side of the paper is facing in the right direction Loading Paper on page 24 Performanozzlecheckfirst Ifanymissingsegmentsorbrokenlinesareobservedontheprintedpa...

Page 175: ...f opening the package Replacing an ink cartridge on page 126 Your print is grainy Align the print head If a quality is not improved try aligning using the printer driver utility Aligning the Print Head on page 134 The image size or position is incorrect Make sure you selected the correct Paper Size Layout Expansion and Reduce Enlarge setting for the loaded paper Copy mode menu list on page 113 Mak...

Page 176: ...Make sure that ECM is turned on Setup mode menu list on page 110 Cannot receive fax Make sure the phone cable is connected correctly and check that the phone line works You can check the line status by using the Check Fax Connection function Connecting to a Phone Line on page 92 If you connected the product to a DSL phone line you must install a DSL filter on the line otherwise you cannot fax Cont...

Page 177: ...Answering machine cannot answer voice calls Whenautoansweristurnedonandanansweringmachineisconnectedtothesamephonelineasthisproduct set the number of rings to answer for receiving faxes to a higher number than the number of rings for the answering machine Receiving faxes automatically on page 104 Incorrect time The clock may run fast slow or may be reset after a power failure or the power is left ...

Page 178: ...he ink cartridge packaged with your printer is partly used during initial setup In order to produce high quality printouts the print head in your printer will be fully charged with ink This one off process consumes a quantity of ink and therefore the cartridge may print fewer pages compared to subsequent ink cartridges Quoted yields may vary depending on the images that you are printing the paper ...

Page 179: ...et Paper Cassette Unit PXBACU1 C12C817011 System Requirements Windows requirements System PC Interface Windows7 Vista XPProfessionalx64Edition XP SP1orhigher Server2008R2 Server 2008 and Server 2003 Hi Speed USB Recommended USB Minimum Note Windows Server OS supports the printer driver only the scanner driver and bundled applications are not supported Contact your software manufacturer to find out...

Page 180: ...aper may be changed by the manufacturer at any time Epson cannot attest to the quality of any non Epson brand or type of paper Always test samples of paper stock before purchasing large quantities or printing large jobs Poorqualitypapermayreduceprintqualityandcausepaperjamsorotherproblems Ifyouencounterproblems switch to a higher grade of paper Use paper under normal conditions Temperature 15 to 2...

Page 181: ...s Plain paper or special paper distributed by Epson Thickness for plain paper 0 08 to 0 11 mm 0 003 to 0 004 in Weight for plain paper 64 g m 17 lb to 90 g m 24 lb Envelopes Size Envelope 10 4 1 8 9 1 2 in Envelope DL 110 220 mm Envelope C6 114 162 mm Envelope C4 229 324 mm Paper types Plain paper Weight 75 g m 20 lb to 90 g m 24 lb for Envelope 10 DL and C6 80 g m 21 lb to 100 g m 26 lb for Envel...

Page 182: ... 3 0 mm 0 12 in 5 0 mm 0 20 in 1 C 3 0 mm 0 12 in 3 0 mm 0 12 in 2 1 The recommended margin for Envelope C4 is 9 5 mm 2 The recommended margin for Envelope 10 Envelope DL and Envelope C6 is 20 0 mm Note Depending on the type of paper print quality may decline in the top and bottom areas of the print or the area may be smeared User s Guide Product Information 182 ...

Page 183: ...ements Image data 16 bits per pixel per color internal 8 bits per pixel per color external maximum Light source LED Automatic Document Feeder ADF specifications Paper input Face up loading Paper output Face down ejection Paper size A4 Letter Legal Paper types Plain paper Paper weight 64 to 95 g m Paper capacity Total thickness of 3 mm up to about 30 sheets Letter A4 10 sheets Legal When you scan a...

Page 184: ...etwork Interface Specification Ethernet Standard Ethernet 100BASE TX 10BASE T Mechanical Dimensions Storage Width 460 mm 18 1 inches Depth 420 mm 16 5 inches Height 341 mm 13 4 inches Printing Width 460 mm 18 1 inches Depth 654 mm 25 7 inches Height 383 mm 15 1 inches Weight Approx 13 8 kg 30 4 lb without the ink cartridges and the power cord With the output tray extension extended Electrical WP M...

Page 185: ...5 Hz Rated current 0 7 to 0 35 A Power consumption Standalone copying Approx 19 W ISO IEC24712 Ready mode Approx 9 W Sleep mode Approx 2 4 W Power off Approx 0 3 W Note Check the label on the back of the printer for its voltage Environmental Temperature Operation 10 to 35 C 50 to 95 F Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Humidity Operation 20 to 80 RH Storage 5 to 85 RH Without cond...

Page 186: ...y Sweden Iceland Cyprus Greece Slovenia Bulgaria Czech Estonia Hungary Latvia Lithuania Poland Romania Slovakia and Malta Interface Hi Speed USB Device Class for computers Hi Speed USB Mass storage class for external storage External USB Device Devices The Maximum capacities MO drive 1 3 GB Hard disk drive 2TB Formatted in FAT FAT32 or exFAT USB Flash drive ExternalstoragedevicesthatarepoweredviaU...

Page 187: ...d Extended Two Geneva Goudy Oldstyle Goudy Oldstyle Italic Goudy Bold Goudy BoldItalic Goudy ExtraBold Helvetica Helvetica Oblique Helvetica Bold Helvetica Bold Oblique Helvetica Condensed Helvetica Condensed Oblique Helvetica Condensed Bold Helvetica Condensed Bold Oblique Helvetica Narrow Helvetica Narrow Oblique Helvetica Narrow Bold Helvetica Narrow Bold Oblique Hoefler Text Hoefler Text Itali...

Page 188: ...man Italic Times New Roman Bold Times New Roman Bold Italic PCL5 mode Font Name Family HP Equivalent FixedPitch 810 Medium Bold Italic Bold Italic Courier Ding Dings SWA ITC Zapf Dingbats Dutch 801 Medium Bold Italic Bold Italic CG Times Zapf Humanist 601 Medium Bold Italic Bold Italic CG Omega Ribbon 131 Coronet Clarendon 701 Clarendon Condensed Swiss 742 Medium Bold Italic Bold Italic Univers Sw...

Page 189: ...SWA Medium Bold Italic Bold Italic Times Chancery 801 Medium SWA Italic ITC Zapf Chancery Medium Italic Symbol SWM Symbol Symbol SWA SymbolPS More WingBats SWM Wingdings FixedPitch 850 Regular Bold Italic Letter Gothic Naskh BT Medium Bold Naskh Koufi BT Medium Bold Koufi FixedPitch 810 Dark Medium Bold Italic Bold Italic CourierPS Line Printer Line Printer OCR A OCR B Code39 9 37cpi 4 68cpi EAN U...

Page 190: ... Dutch 801 2 Dutch 801 Bold 2 Dutch 801 Italic 2 Dutch 801 Bold Italic 2 Zapf Humanist 601 3 Zapf Humanist 601 Bold 3 Zapf Humanist 601 Italic 3 Zapf Humanist 601 Bold Italic 3 Ribbon 131 3 Clarendon 701 3 Swiss 742 2 Swiss 742 Bold 2 Swiss 742 Italic 2 Swiss 742 Bold Italic 2 Swiss 742 Condensed 3 Swiss 742 Condensed Bold 3 Swiss 742 Condensed Italic 3 Swiss 742 Condensed Bold Italic 3 Incised 90...

Page 191: ... Dutch 801 SWM Bold Italic 3 Swiss 721 SWA 3 Swiss 721 SWA Bold 3 Swiss 721 SWA Oblique 3 Swiss 721 SWA Bold Oblique 3 Swiss 721 Narrow SWA 3 Swiss 721 Narrow SWA Bold 3 Swiss 721 Narrow SWA Oblique 3 Swiss 721 Narrow SWA Bold Oblique 3 Zapf Calligraphic 801 SWA 3 Zapf Calligraphic 801 SWA Bold 3 Zapf Calligraphic 801 SWA Italic 3 Zapf Calligraphic 801 SWA Bold Italic 3 Geometric 711 SWA 3 Geometr...

Page 192: ...ld Italic 3 Dutch 801 SWA 3 Dutch 801 SWA Bold 3 Dutch 801 SWA Italic 3 Dutch 801 SWA Bold Italic 3 Chancery 801 Medium SWA Italic 3 Symbol SWM 4 More WingBats SWM 5 Ding Dings SWA 6 Symbol SWA 4 David BT 7 David BT Bold 7 Narkis Tam BT 7 Narkis Tam BT Bold 7 Miryam BT 7 Miryam BT Bold 7 Miryam BT Italic 7 Koufi BT 8 Koufi BT Bold 8 Naskh BT 8 Naskh BT Bold 8 Ryadh BT 8 Ryadh BT Bold 8 User s Guid...

Page 193: ...programs or if you are using older software that cannot control fonts refer to the following sections for symbol set details When you are considering which font to use you should also consider which symbol set to combine with the font Available symbol sets vary depending on which mode you use and which font you choose In the PCL5 mode Available typefaces Symbol set name 19 Typefaces FixedPitch 810...

Page 194: ...ISO 8859 4 Latin 4 4N Unicode 3 0 18N 19 Typefaces FixedPitch 810 Dutch 801 Swiss 742 FixedPitch 850 David BT Miryam BT Narkis Tam BT Naskh BT Koufi BT Ryadh BT PsMath 5M Math 8 8M ANSI ASCII 0U FixedPitch 810 Dutch 801 Swiss 742 FixedPitch 850 Pc866Cyr 3R Pc866Ukr 14R WinCyr 9R Pc8Grk 12G Pc851Grk 10G WinGrk 9G ISOGrk 12N Greek8 8G FixedPitch 810 Dutch 801 Swiss 742 FixedPitch 850 Line Printer IS...

Page 195: ... Zapf Humanist 601 Ribbon 131 Clarendon 701 Swiss 742 Condensed Incised 901 Aldine 430 Calligraphic 401 Flareserif 821 Swiss 721 SWM Dutch 801 SWM Swiss 721 SWA Swiss 721 Narrow SWA Zapf Calligraphic 801 SWA Geometric 711 SWA Revival 711 SWA Century 702 SWA Dutch 801 SWA Chancery 801 Medium SWA Italic FixedPitch 810 Dark In the PCL6 mode Symbol Set Name Attribute Font Classification 1 2 3 4 5 6 7 ...

Page 196: ...8859 9 Latin 5 174 N N N N Windows 3 1 Latin 5 180 N N N Microsoft Publishing 202 N N N ISO 8859 10 Latin 6 206 N N N N DeskTop 234 N N N Math 8 269 N N N N N Roman 8 277 N N N N Windows 3 1 Latin 2 293 N N N Pc1004 298 N N N ISO 8859 15 Latin 9 302 N N N PC Turkish 308 N N N Windows 3 0 309 N N N PS Text 330 N N N PC 8 341 N N N N PC 8 D N 373 N N N N MC Text 394 N N N PC 850 405 N N N N PcEur858...

Page 197: ...mbol 621 N ZapfDigbats 460 N PC 866 Cyrillic 114 N N Greek8 263 N N Windows Greek 295 N N Windows Cyrillic 306 N N PC 851 Greek 327 N N ISO 8859 5 Cyrillic 334 N N PC 8 Greek 391 N N ISO 8859 7 Greek 398 N N PC 866 UKR 466 N N Hebrew7 8 N ISO 8859 8 Hebrew 232 N N Hebrew8 264 N N PC 862 Hebrew 488 N N Arabic8 278 N HPWARA 310 N PC 864 Arabic 342 N User s Guide Product Information 197 ...

Page 198: ...sted below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is on the side of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operatin...

Page 199: ...Help for Users in Europe Check your Pan European Warranty Document for information on how to contact Epson support User s Guide Where To Get Help 199 ...

Page 200: ...12 116 scan 116 Control panel 19 65 lock 108 Copying 2 sided 89 basic 88 collate 90 layout 91 Copyright 2 Country Region 111 D Date Time 111 136 Daylight Saving Time 111 136 Dial Mode 112 Dial Tone Detection 112 Document 116 Document glass 33 Document Orientation copy 113 scan 116 Documents printing 36 Double Sided Copy 89 113 DRD 112 Driver 86 accessing for Mac OS X 36 accessing for Windows 35 Dr...

Page 201: ...rface cables 186 ISDN 95 L Language 111 Last Transmission 117 Last Transmission Report 112 Light status lights 168 Lights control panel 19 flashing 164 LJ4 mode 188 Loading envelopes 29 paper 22 24 27 Lock Settings 108 113 M Mac OS X accessing printer settings 36 checking printer status 148 Maintenance box 127 Managing print jobs Windows 146 Margins problems 160 Marquee 78 Media Type selecting 36 ...

Page 202: ...per jams 150 print 145 print speed 161 printer does not print 163 scan 168 smeared prints 159 161 solving 198 Product parts 16 Professional Mode 75 Protocol Trace 117 PS 3 mode 186 Q Quality copy 113 fax 112 116 R Rear MP tray loading 27 Receive Settings 112 Redial 100 Reduce 113 Reducing page size 48 Replacing ink cartridges 126 Reprint Faxes 117 Resizing pages 48 Resolution fax 112 116 scan 116 ...

Page 203: ... sets introduction 193 PCL6 mode 195 System requirements 179 T Technical support 198 Text printing documents 36 Thick Paper 111 Trademarks 2 Transporting printer 140 U Uninstalling software 142 USB connecter 186 V V 34 112 W Watermark printing 57 Windows accessing printer settings 35 checking printer status 146 managing print jobs 146 status monitor 146 User s Guide Index 203 ...

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