Paper Jam Occurs Frequently
❏
Check if it can be used with this product.
❏
Check the settings and the number of sheets.
❏
Check the paper condition. If paper absorbs moisture, it becomes wavy or curls that may cause the trouble.
❏
If paper jams occur frequently, try using newly opened papers.
❏
Keep paper that you opened once sealed in a plastic bag.
❏
Try disabling
Print Speed Priority
. On the home screen, tap
Settings
>
General Settings
>
Printer Settings
>
Print Speed Priority
, and then disable the setting.
Related Information
&
“Available Paper Types and Capacities” on page 26
&
“Unavailable Paper Types” on page 29
&
&
&
“Setting the Paper Type” on page 32
Paper is Smeared or Scuffed
❏
Check if it can be used with this product.
❏
Check how to load paper and the number of sheets.
❏
Check the paper condition. If paper absorbs moisture, it becomes wavy or curls that may cause the trouble.
❏
If papers are smeared or scuffed frequently, try using newly opened papers.
❏
Keep paper that you opened once sealed in a plastic bag.
❏
Try
Thick Paper
mode. Tap
Settings
>
General Settings
>
Printer Settings
>
Thick Paper
. See the printer's
LCD screen for the setting options.
❏
If paper is still smeared after enabling
Thick Paper
, reduce the print density or copy density.
❏
When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.
Related Information
&
“Available Paper Types and Capacities” on page 26
&
“Unavailable Paper Types” on page 29
&
&
&
“Setting the Paper Type” on page 32
Checking Messages on the LCD Screen
If an error message is displayed on the screen, follow the on-screen instructions or the solutions below to solve the
problem.
User's Guide
Solving Problems
154