Rev.D
Troubleshooting 1-1
TM-U675/U675P (with autocutter) Service Manual
Confidential
Chapter 1
Troubleshooting
Before Servicing
The beginning of this manual (pages vi to viii) provides precautions you should observe to
perform work safely and the necessary information to service this product safely. Always read
that information before starting your work.
Diagnosing Failures
Use one of the following methods to diagnose the area where a failure occurred.
❏
See Table 1-1 for diagnosing the area where a failure occurred by the symptom of the
problem.
❏
See Table 1-2 on page 1-9 for diagnosing the area where a failure occurred from the ERROR
LED code.
❏
See Table 1-4 on page 1-12 when the failure is on the main circuit board unit.
Note:
The explanation of how to use the self test is on page 1-6.
The explanation of power on self checks is on page 1-4.
Symptoms and Solutions
This explains how to find the source of a problem using the symptom. The numbers in the
Solutions column indicate the order to use to check the problem. If you cannot determine the
cause of the problem after checking the first item, proceed to the next number.
Table1-1 Symptoms and Checkpoint
Symptom
Checkpoints (by Priority)
Power does not turn on.
Power on self check is not completed.
Or, POWER LED does not light.
1. Check the power supply unit. Check that 24V is coming out of
the power supply.
2. Check the main circuit board unit. (See page 1-12.)
3. Unplug the printer. Then unplug each motor or coil's connector
from the main board one by one; plug the printer back in, and
power it on. This will let you know if any motor or coil has burned
out and is pulling down the power. (See page 1-11.)
4. Replace the I/F circuit board. (See page 2-129.)
There are missing dots in the print.
1. Replace the print head unit. (See page 1-15.)
2. Replace the main circuit board unit. (See page 2-96.)
The print is thin.
1. Replace the ribbon cassette. (See page I-8.)
2. Proceed to “Ribbon won’t feed” below.
Summary of Contents for U675 - TM Color Dot-matrix Printer
Page 2: ......
Page 4: ...Confidential ii Revision Table ...
Page 34: ...1 22 Troubleshooting Rev D Confidential ...
Page 168: ...2 134 Assembly and Disassembly Rev D Confidential ...
Page 180: ...Appendix A 2 Service Tools and Lubricants Rev D Confidential ...
Page 270: ...Appendix D 82 Product Overview Rev D Confidential ...
Page 322: ...Appendix J 2 Screw Types Rev D Confidential ...
Page 324: ...Appendix K 2 Parts Layout Rev D Confidential Main Circuit Board Unit Solder Side memory board ...
Page 325: ...SEIKO EPSON CORPORATION Printed in Japan EPSON ...