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Where To Get Help

Contacting Epson
Support

Before Contacting Epson

If your Epson product is not operating properly and you
cannot solve the problem using the troubleshooting
information in your product documentation, contact
Epson support services for assistance. If Epson support
for your area is not listed below, contact the dealer where
you purchased your product.

Epson support will be able to help you much more
quickly if you give them the following information:

❏

Product serial number
(The serial number label is usually on the back of the
product.)

❏

Product model

❏

Product software version
(Click

About

,

Version Info

, or similar button in

the product software.)

❏

Brand and model of your computer

❏

Your computer operating system name and version

❏

Names and versions of the software applications
you normally use with your product

Help for Users in North America

Epson provides the technical support services listed
below.

Speak to a Support Representative

Dial: (562) 276‐1300 (U.S.), or (905) 709-9475
(Canada), 6 am to 6 pm, Pacific Time, Monday through
Friday. Days and hours of support are subject to change
without notice. Toll or long distance charges may apply.

Before you call Epson for support, please have the
following information ready:

❏

Product name

❏

Product serial number

❏

Proof of purchase (such as a store receipt) and date
of purchase

❏

Computer configuration

❏

Description of the problem

Note:

For help using any other software on your system, see the
documentation for that software for technical support
information.

Purchase Supplies and Accessories

You can purchase genuine Epson ink cartridges, ribbon
cartridges, paper, and accessories from an Epson
authorized reseller. To find the nearest reseller, call
800-GO-EPSON (800-463-7766). Or you can purchase
online at

http://www.epsonstore.com

(U.S. sales) or

http://www.epson.ca

(Canadian sales).

Help for Users in Europe

Check your

Pan-European Warranty Document

for

information on how to contact Epson support.

Help for Users in Taiwan

Contacts for information, support, and services are:

Epson Stylus Pro 9860 User's Guide

Where To Get Help

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Summary of Contents for Stylus Pro 9860

Page 1: ...User s Guide NPD4476 00 EN ...

Page 2: ...tion s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation SeikoEpsonCorporationshallnotbeheldliableforanydamageresultingfromelectromagneticinterferencethatoccursfromthe...

Page 3: ...e Introduction 47 EPSON LFP Remote Panel 2 47 EpsonNet Config 47 Communication Driver Epson Stylus Pro 9860 Comm Driver 47 Starting Exiting Printer Software 48 How to start EPSON LFP Remote Panel 2 48 How to exit EPSON LFP Remote Panel 2 48 Uninstalling the Printer Software 48 Uninstalling EPSON LFP Remote Panel 2 48 Uninstalling Epson Stylus Pro 9860 Comm Driver 48 Options and Consumable Products...

Page 4: ...ints 81 The prints are not what you expected 81 Feeding or ejecting troubles 83 Other troubles 86 Where To Get Help Contacting Epson Support 87 Before Contacting Epson 87 Help for Users in North America 87 Help for Users in Europe 87 Help for Users in Taiwan 87 Help for Users in Australia 88 Help for Users in Singapore 89 Help for Users in Thailand 89 Help for Users in Vietnam 89 Help for Users in...

Page 5: ...s product near a wall outlet where the plug can be easily unplugged When setting up this product Donotblockorcovertheopeningsinthisproduct s cabinet Do not insert objects through the slots Take care not to spill liquid on this product This product s power cord is for use with this product only Use with other equipment may result in fire or electric shock Connect all equipment to properly grounded ...

Page 6: ...damage this product Alwaysturntheproductoffusingthe Powerbutton on the control panel When this button is pressed the Power light flashes briefly then goes off Do not unplug the power cord or turn off the product until the Power light stops flashing When handling the ink cartridges Keep ink cartridges out of the reach of children and do not drink If ink gets on your skin wash it off with soap and w...

Page 7: ...per basket Receives the ejected paper 7 Paper guides Use the paper guides to lead the paper for feeding forward or backward 8 Manual box Place the manual in here You can set it either on the left or right side of the stand Rear section 1 Maintenance tanks on both sides The tank where the waste ink goes into There are two maintenance tanks on the left and right side 2 USB interface connector Connec...

Page 8: ...er while REMAINING PAPER SETUP is set to ON Icon Explanation Roll Auto Cut On Printsontherollpaper It cuts the roll paper automatically after printing each page Roll Auto Cut Off Printsontherollpaper It does not cut the paper automatically after printing Youneedtocut the paper with a cutter manually Sheet Prints on the sheet Returns to the previous level when pressed in the Menu mode When you prin...

Page 9: ...per press the button to unlock the paper presser first and then set the paper Press the button again so the printer starts feeding the paper and then goes to the READY state Lights 1 Power light On The printer is on Flashing The printer is receiving the data The printer is in process of turning off Off The printer is off 2 Paper Check light On No paper is loaded in the paper source The paper setti...

Page 10: ...he optional Auto Take up Reel Unit set the Auto switch to Off otherwise the printer does not cut the paper Prints on the roll paper It does not cut automatically after printing Prints on the sheet 3 Platen Gap icon Displays the Platen Gap setting See Menu list on page 15 Icon Explanation None STANDARD NARROW WIDE WIDER WIDEST 4 Paper Number When you select paper number 1 to 10 for CUSTOM PAPER the...

Page 11: ... Y Yellow Ink remaining Icon Description There is enough ink remaining Prepare a new ink cartridge flashing This icon indicates the yellow tank The ink is expended so you cannot print Replace the ink cartridge with a new one flashing This icon indicates the yellow tank Cartridge error or no cartridge flashing This icon indicates the yellow tank 8 Maintenance tank icon The rightmost icons show the ...

Page 12: ...the software RIP as well as other additional settings directly through the control panel The control panel shows the printer information and operations such as nozzle check can be performed using the control panel Using the Menu mode Note Press the button whenever you want to exit the Menu mode and return to the READY state Press the button to return to the previous step Follow the steps below to ...

Page 13: ...lected A When you can select a parameter Example When selecting PLATEN GAP in the PRINTER SETUP menu A Press the button to select PLATEN GAP B Press the button to enter the PLATEN GAP item C Pressthe buttontoselectaparameterfor the item The current setting is marked with D Press the button to store the selected parameter E Press the button to return to the previous level or press the button to exi...

Page 14: ... display the printer information Example When selecting INK LEVEL in the PRINTER STATUS menu A InthePRINTER STATUSmenu pressthe button to select INK LEVEL B Pressthe buttontoentertheINK LEVELitem C Confirm the remaining ink on the display Press the button to display the remaining amount of each ink color Example BLACK 84 D Press the button to return to the previous level or press the button to exi...

Page 15: ...PRINT NETWORK STATUS SHEET PRINT JOB INFORMATION PRINT CUSTOM PAPER PRINT MAINTENANCE on page 18 CUTTER ADJUSTMENT EXECUTE CUTTER REPLACEMENT EXECUTE CLEANING NORMAL CLEANING CLEAN COLOR PAIRS POWER CLEANING CLOCK SETTING MM DD YY HH MM PRINTER STATUS on page 19 VERSION IW0xxxx xx xx IBCC INK LEVEL ink color nn MAINTENANCE TANK LEFT nn RIGHT nn JOB HISTORY No 0 No 9 INK xxxxx xml PAPER xxx x cm2 T...

Page 16: ...ER TYPE SELECT THICKNESS ALIGNMENT MANUAL NETWORK SETUP on page 22 NETWORK SETUP DISABLE ENABLE IP ADDRESS SETTING AUTO PANEL IP SM DG SETTING IP ADDRESS 000 000 000 000 255 255 255 255 SUBNET MASK 000 000 000 000 255 255 255 255 DEFAULT GATEWAY 000 000 000 000 255 255 255 255 BONJOUR ON OFF WSD OFF ON INIT NETWORK SETTING EXECUTE OPTIONS SETUP on page 23 SpectroProofer STATUS INFORMATION DEVICE A...

Page 17: ...emium Semigloss Photo Paper 250 and Premium Luster Photo Paper 260 are 20 mm and the bottom margin is 15 mm TOP BOTTOM 15mm The top and bottom margins are 15 mm and left and right margins are 3 mm TOP 35 BOTTOM 15mm The top margin is 35 mm bottom is 15 mm and left and right are 3 mm 15mm The margins of all four sides are 15 mm 3mm The margins of all four sides are 3 mm The print size does not chan...

Page 18: ...INT Item Parameter Explanation NOZZLE CHECK PRINT You can print a print head nozzle check pattern for each ink cartridge See Nozzle check on page 64 STATUS SHEET PRINT You can print the current printer status NETWORK STATUS SHEET PRINT You can print the current network status JOB INFORMATION PRINT You can print the job information saved in the printer up to 10 jobs CUSTOM PAPER PRINT You can print...

Page 19: ... You can see ink consumption INK in milliliters and paper size PAPER for each print job saved in the printer The latest job is saved as No 0 TOTAL PRINTS nnnnnn PAGES You can see the total amount of pages you have printed EDM or myEpsonPrinter STATUS INITIALIZING NOT STARTED ENABLED DISABLED You can see if the EDM or myEpsonPrinter is enabled or disabled If it is enabled the time that the EDM stat...

Page 20: ... left by setting the roll alert When using roll paper enter the length of the roll paper set in the printer and the alert value You can set the roll paper length from 5 0 to 99 5 m and the roll length alert from 1 to 15 m ROLL LENGTH ALERT PAPER TYPE Photo Paper You can select the media type loaded in the printer Proofing Paper Fine Art Paper Matte Paper Plain Paper Others CUSTOM PAPER NO PAPER SE...

Page 21: ...paper thickness detection pattern PAPER FEED ADJUST 0 00 You can set the paper feed amount of the printable area The range is 0 70 to 0 70 If the paper feed value is too large white horizontal micro banding may appear If the paper feed value is too small dark horizontal micro banding may appear 0 70 to 0 70 DRYING TIME 0 0sec Youcansettheinkdryingtimeforeachprintheadpass Therange is0to10seconds De...

Page 22: ... printer s control panel The following items appear only when ENABLE is selected After setting the items press the button in the NETWORK SETUP menu so the network is reset and the network connection is available after 40 seconds The NETWORK SETUP menu does not appear while resetting the network ENABLE IP ADDRESS SETTING AUTO You can select the method to set the IP address to the printer When you s...

Page 23: ...troProofer the productnumbersofthewhitecalibrationtiles thetemperatureof Color Measurement Device ILS20EP ambient air temperature and the color of the backing In DEVICE ALIGNMENT perform the setup for SpectroProofer installed DEVICE ALIGNMENT TAKE UP REEL TAKE UP REEL VERSION Displays the version of Auto Take up Reel Unit SpectroProofer is not officially supported by this model Epson Stylus Pro 98...

Page 24: ...GE JAPANESE You can select the language to be displayed on the LCD panel ENGLISH FRENCH ITALIAN GERMAN PORTUGUE SPANISH DUTCH KOREAN CHINESE LENGTH UNITS METRIC You can select a unit of measurement to use to display length FEET INCH TEMPERATURE UNITS C You can select the unit of temperature displayed on the LCD panel F ROLL PAPER TENSION 1 5 You can change the maximum value of Roll Paper Tension S...

Page 25: ...e of the paper A Turn on the printer by pressing the button Note After turning on the printer press the button before loading the paper to display the instructions for paper settings B Open the roll paper cover C To unlock the adapter holder push the lock lever of the adapter holder down firmly Then move the adapter holder to the left with the handle D Place the paper roll in the gap on the top fa...

Page 26: ... the adapters on both sides G Attach the roll media adapters on both ends of the roll paper Then pull down the lock lever of the adapters on both sides to lock Push the adapters into the paper core firmly H Move the roll paper to the right side until it touches the roll paper set guide Epson Stylus Pro 9860 User s Guide Paper Handling 26 ...

Page 27: ... paper slowly into the roll paper holder K Slide the adapter holder with the handle to the right to set it in the holder axis firmly Make sure to set both ends of the roll paper into the adapters firmly L Push the lock lever of the adapter holder up to lock M Press the button Epson Stylus Pro 9860 User s Guide Paper Handling 27 ...

Page 28: ...tton it moves immediately Q If ARE THESE SETTINGS OK appears on the LCD panel press the or button to select NO and then press the button Set the media type and paper remaining and then press the button to set the media TheprevioussettingappearsontheLCDpanel If the media type and paper remaining are correct select YES and then press the button R If the edge of the roll paper has folds press the but...

Page 29: ...he roll paper after printing Cutting the roll paper automatically Cut the roll paper automatically after printing each page Cutting the roll paper manually To cut the roll paper manually follow the steps below A While watching the inside of the printer over the front cover press the button to feed the roll paper and adjust the cutting position to the mark on the left side of the print head B Press...

Page 30: ...e roll paper cover C Press the button to release the paper presser The roll paper is rewound automatically if the printer state is after the paper cut but in the READY state However when using the optional Auto Take up Reel Unit the printer does not rewind the roll paper Rewind the roll paper manually if it is not automatically done Note When you are not using the roll paper wrap it using the opti...

Page 31: ... axis E Roll over the paper roll to the front side and then place it in the gap on the top face of the printer F Pull up the lock lever of the adapter to unlock Then remove the roll media adapter from the paper roll After rewinding the roll paper carefully place it in the original bag that it came in when you purchased it Epson Stylus Pro 9860 User s Guide Paper Handling 31 ...

Page 32: ... size correctly or may not print normally Also werecommendthatyourepackthepaperinits original package and store it flat only taking it out of the bag just before you use it If roll paper is loaded rewind it first before loading single sheet paper See the instructions included with the paper or contact your supplier for more information Loading cut sheet smaller than A3 size A Turn on the printer b...

Page 33: ... paper remaining and then press the button to set the media TheprevioussettingappearsontheLCDpanel If the media type and paper remaining are correct select YES and then press the button G If you use the paper basket set it backward position See Using the paper basket and paper guides on page 36 Loading cut sheet A3 size or larger thick paper When you load a cut sheet media A3 or larger or thick pa...

Page 34: ...f you press the button it moves at once H If ARE THESE SETTINGS OK appears on the LCD panel press the or button to select NO and then press the button Set the media type and paper remaining and then press the button to set the media TheprevioussettingappearsontheLCDpanel If the media type and paper remaining are correct select YES and then press the button I If you use the paper basket set it in t...

Page 35: ...oll paper Cutting the roll paper on page 29 For cut sheet media A When printing is complete the printer supports the printed media and PAPER OUT LOAD PAPER is displayed on the LCD panel If READY appears on the LCD panel press the button to feed the paper cCaution Do not press any buttons when the Power light or the Pause light is flashing B Press the button to remove the paper cCaution The paper m...

Page 36: ...m Note Ejecting your prints in the wrong direction may cause dirty or crinkled prints When feeding paper forward The paper guides keep the ejected prints straight This section explains how to switch the status from feeding paper backward to feeding paper forward A Bring the rear basket up to the vertical position B Remove the hook and loop fastener straps of the front paper basket and tilt it down...

Page 37: ...ing paper forward to feeding paper backward Note Do not stack more than one print in the paper basket If you stack multiple prints the space between the paper supports and paper basket becomes narrow This may cause a paper feed error A Bringthepaperguidestothehorizontalposition B Tiltthefrontpaperbasketslightlydownfromthe fixed position C Move the paper guides to the vertical position and then bri...

Page 38: ...f the rear paper basket depending on the paper size If the paper is A1 or smaller Lift both the front and rear baskets as shown below If the paper is larger than A1 size Tilt the rear basket until parallel to the floor during printing Tilt the front basket until parallel to the floor when ejecting your prints Epson Stylus Pro 9860 User s Guide Paper Handling 38 ...

Page 39: ...from feeding paper backward status to storing paper basket A Bring the rear basket up to the vertical position B Bringthepaperguidestothehorizontalposition C Remove the hook and loop fastener straps and refastenitdownward Thenbringthefrontpaper basket up to the vertical position D Tilt the paper guides Epson Stylus Pro 9860 User s Guide Paper Handling 39 ...

Page 40: ...ays the status of the Auto Take up Reel Unit Light Status On It is ready to use Flashing rapidly It is operating Flashing slowly It is in the power saving mode Long interval of flashing It has an error Off It is off 2 Auto switch It automatically winds the roll paper after printing Item Description Backward It automatically winds the roll paper with printed surface inside Forward It automatically ...

Page 41: ...5 E Press the button to select Roll Auto Cut Off or Roll Auto Cut On F Press the button to feed the roll paper G Tape the leading edge of the roll paper to the take up reel core in three places H Press the button to feed the paper forward and create a loop of slack I Set the Manual switch to Forward and hold it for a while to take up the roll paper for three or more revolutions of the take up pape...

Page 42: ...aper and the take up reel core Taking up your prints When the Auto Take up Reel Unit is installed and the take up reel core is loaded with paper to take up in the desired direction you can use the unit to take up your prints wWarning Do not touch the Auto Take up Reel Unit while it is operating Doing so may result in injury A Set the Auto switch to Forward or Backward B Send a print job to the pri...

Page 43: ...r sold at a store C Turn the lever to unlock the movable unit and then slide it to the left so that the flange knob clears the end of the take up reel core While doing this support the take up reel core with one hand to keep it from falling D Remove the take up reel core from the flange knob on the movable unit and the drive unit cCaution The paper roll is heavy so have two people hold it by both ...

Page 44: ...e up Reel Unit varies depend on the core size of the paper A Remove the flange by pinching the knob B Reverse the flange so that the smaller knob is positioned on the outside then replace it on the drive unit by pinching the knob C Remove the flange by pinching the knob D Reverse the flange so that the smaller knob is positioned on the outside then replace it on the movable unit by pinching the kn...

Page 45: ...de the movable unit to the left end of the horizontal strut B Slip one end of the take up reel core over the flanged knob on the drive unit C Insert the flanged knob on the movable unit into the other end of the take up reel core D Turn the lock lever to the front to lock the movable unit Makesurethetake upreelunitislockedproperly and firmly Epson Stylus Pro 9860 User s Guide Paper Handling 45 ...

Page 46: ...ing margin widths can be selected using the control panel See PRINTER SETUP on page 17 Parameter A B L B R C TOP BOTTOM 15mm 15mm 3mm 3mm 15mm TOP35 BOTTOM 15mm 35mm 3mm 3mm 15mm 15mm 15mm 15mm 15mm 15mm 3mm 3mm 3mm 3mm 3mm Note The print area does not change even when the margins are changed Theprinterautomaticallydetectsthedimensionsof the paper that is loaded Print data that exceeds the printab...

Page 47: ...n web site for the supported RIP software for this printer EPSON LFP Remote Panel 2 EPSON LFP Remote Panel 2 allows the user to update the printer firmware via PC EpsonNet Config EpsonNet Config allows the user to set various types of addresses and protocols TCP IP SNMP for a network interface Communication Driver Epson Stylus Pro 9860 Comm Driver Install the communication driver to your PC when u...

Page 48: ...lling the Printer Software Touninstalltheprintersoftware followthestepsbelow Note Youmustlog inasauserwithanAdministratoraccount When you uninstall the printer software from Windows 7 Windows Vista the password may be required If you are asked for the password enter it and continue the operation Uninstalling EPSON LFP Remote Panel 2 Uninstall EPSON LFP Remote Panel 2 from the Windows Control Panel...

Page 49: ...t the target printer icon and then click OK E Follow the on screen instructions to complete uninstallation When the confirmation message appears click Yes Restart the computer when you reinstall Epson Stylus Pro 9860 Comm Driver Epson Stylus Pro 9860 User s Guide Using Printer Software 49 ...

Page 50: ...wing section to replace the cutter Replacing the Cutter on page 60 Roll Paper Belt C12C890121 Auto Take up Reel Unit C12C815321 See the Auto Take up Reel Unit Setup Guide for installing it See the following section to use Auto Take up Reel Unit Using Auto Take up Reel Unit on page 40 Roll Media Adapter C12C811241 See the following section for details Using Roll Paper on page 25 Note When using the...

Page 51: ...on page 21 Roll paper Roll paper size 2 inch core Outer diameter 103 mm or less 3 inch core Outer diameter 150 mm or less Paper size width lengthof roll paper 2 inch core 254 to 1118 mm 45 m 3 inch core 254 to 1118 mm 202 m Thickness 0 08 to 0 5 mm cCaution Since paper conforming to the specifications above can be attached to the printer Epson cannot guarantee the paper path and print quality Cut ...

Page 52: ...se a dryer to dry the printouts Avoid direct sunlight See the instructions of the paper for keeping the colorfromfading Theprintcankeepthecolorfora long time if you store it properly Note Typically prints and photos fade over time change color due to the effects of light and various constituents in the air This also applies to the print outs from this printer However with the correct storage metho...

Page 53: ...ton to display PAPER SETUP and then press the button 3 Press the button to display CUSTOM PAPER and press the button C Selecttheregistered numberfortheusersettings You can select the number from 1 to 10 1 Press the button to select the number you want to register 2 Press the button The settings you make from step 4 are registered in the number you have selected here Note We recommend you write dow...

Page 54: ...he button to select PAPER SUCTION and then press the button 2 Press the button to select a suitable setting for the paper 3 Press the button 4 Press the button to go back to the previous menu K Select the roll paper tension if necessary 1 Press the button to select SET ROLL PAPER TENSION and then press the button 2 Press the button to select a suitable setting for the paper 3 Press the button 4 Pr...

Page 55: ...t you may not print properly if the environmental conditions are not properforthepaper Besuretousetheprinterwherethe paper conditions are met See the handling instructions of the paper for more detailed information Keep the printer away from drying direct sunlight or heat sources to maintain the appropriate humidity Notesforwhenyouarenotusing the printer The print head nozzles are very small thus ...

Page 56: ... printer See Options and Consumable Products on page 50 Note A protection system is provided to prevent improper cartridge insertion If you cannot insert the ink cartridge smoothly the type of cartridge may be incorrect Check the package and product code Notes for handling the ink cartridges When INK LOW appears on the LCD panel replace the cartridges with a new one as soon as possible to avoid in...

Page 57: ...rint head a variable ink safety reserve remains in the cartridge when your printer indicates to replace the cartridge Notes for storing the ink cartridges Storeinkcartridgesunderthesameconditionasthe printer temperature is 10 to 35 C and humidity is 20 to 80 Ink cartridges that are removed before ink end is detected can be reinstalled in the printer and used again if the expiry date printed on the...

Page 58: ...aution Do not touch the green chip on the side of the cartridge Doing so may prevent normal operation and printing H Hold the ink cartridge with the color label facing forward and then insert it into the slot as far as it will go until it clicks Match the ink cartridge color with the color label on the back side of the ink cover Note Be sure to install all nine ink cartridges You cannot print if a...

Page 59: ...it before printing a lot of data If the maintenance tank has not enough empty space prepare a new one See Using the Menu mode on page 12 See PRINTER STATUS on page 19 Replacing the maintenance tank Besure to use amaintenance tankthat is supported with this printer See Options and Consumable Products on page 50 cCaution Do not replace the maintenance tank while printing data A Turn off the printer ...

Page 60: ... the following section fortheproductcodeofthepapercutterthatissupported with this printer See Options and Consumable Products on page 50 cCaution Takecarenottodamagethecutterblade Dropping it or knocking it against hard objects may chip the blade A Make sure the printer is on If paper is loaded remove it from the printer B Press the button to enter the Menu mode C Press the button to select MAINTE...

Page 61: ...r Do not let children touch the blade Note Put the used cutter in a bag or the like and disposeofitinaccordancewithlocalregulations I Take the new paper cutter out of the package and insert it as shown Install the cutter into the cutter holder setting the pin of the cutter to the hole of the holder J Screw up the cutter firmly with a cross head screwdriver Note Screw up the cutter firmly otherwise...

Page 62: ...r holder and then press the cover firmly until it clicks L Turn the printer on The cutter holder moves to the home position M Press the button N Make sure the cover is installed and press the button Epson Stylus Pro 9860 User s Guide Maintenance 62 ...

Page 63: ...a nozzle check pattern Head cleaning Cleans the print head to improve the print quality You can select the print head to be cleaned Power cleaning Cleans the print head more effectively than normal head cleaning Power cleaning process consumes more ink than head cleaning When you perform power cleaning make sure that enough ink is remaining Otherwise prepare a new ink cartridge Auto maintenance fu...

Page 64: ...ntheadnozzlesusing the printer s control panel A Make sure that roll paper or A4 Letter size or larger is loaded in the printer Select the correct paper source according to the paper See Paper Handling on page 25 B Press the button to enter the Menu mode C Press the button to display TEST PRINT and then press the button D Press the button to display NOZZLE CHECK and then press the button E Press t...

Page 65: ... quickly due to minimal ink evaporation in the tank Cleaning the print head using the printer s control panel A Press the button to enter the CLEANING menu B Press the button to display NORMAL CLEANING and then press the button ThePowerlightstarts flashingand headcleaning starts It takes three to four minutes to complete normal cleaning Cleaning is finished when the Power light is on Note The CLEA...

Page 66: ...function for automatically covering the printheadwithacap lid topreventtheprintheadfrom drying out Capping is performed in the following situations When several seconds have elapsed after printing finishes that is there is no print data sent When printing is stopped Takecareofthe followingpointstoensurethatthe print head is capped properly If the print head is not positioned on the right side itis...

Page 67: ...Press the button to select SELECT THICKNESS and then press the button 2 Press the button to select a paper thickness value between 0 1 and 1 5 mm and then press the button See the manual that comes with the paper for the paper thickness F Press the button twice for non Epson media or three times for Epson special media Aligning the print head Because there is a distance between the print head and ...

Page 68: ...L 1 BK appears on the LCD panel press the button to select the number and then press the button D Set the number for 1 BK to 4 M and then press the button Cleaning the Printer To keepyourprinter intop operatingcondition clean it thoroughly if it becomes soiled cCaution Take care to prevent water or other foreign matter gettinginsidetheprinter Ifmoisture dirt orother matter gets inside of the print...

Page 69: ...inter is turned off and all the lights are off and then unplug the power cord from the electrical outlet B Leave the printer for a minute C Openthe frontcoveranduse asoft clean clothto carefully clean away any dust or dirt inside the printer Wipe the gray part by following the directions of the arrows If there is a serious problem of dirt on theinsideoftheprinter cleanitusingasoft clean cloth damp...

Page 70: ...or a long time the print head nozzles may become clogged We recommend that you print regularly to prevent clogging Also turn on the printer at least once a month and leave it on for a few minutes Do not leave the printer without ink cartridges otherwise the ink will dry out and the printer is not able to print properly Even if you do not use the printer leave all of the ink cartridges in the slots...

Page 71: ...ly putsacapontheprintheadtokeepitawayfromdrying If the print head is left uncapped the print quality may decline When you are not using the printer make sure the print head is located on the far right so that it is capped See Capping function on page 66 Transporting the Printer When transporting the printer repack the printer using the original box and packing materials to protect from shock and v...

Page 72: ...er and carry it When moving or transporting this product equipped with the stand check all the screws for proper tightness on the stand afterward Setting up the printer after transporting The steps you need to take to set up the printer after transporting it are almost identical to the steps carried outthefirsttimeyousetuptheprinter Whenyousetup the printer again refer to the Setup Guide A Make su...

Page 73: ...PROPERLY The paper is not loaded straight It may not be printed in the printable area properly Check the print result Press the button to release the paper presser and then load the paper straight See Using Roll Paper on page 25 See Using Cut Sheet Media on page 32 PAPER SETTING ERROR CHECK THE PAPER SOURCE IN THE DRIVER SETTINGS AND LOAD PAPER CORRECTLY The paper source selected in the software R...

Page 74: ...presser to set a different paper See Using Roll Paper on page 25 See Using Cut Sheet Media on page 32 PAPER LOW The roll paper is close to running out Replace the roll paper with a new one See Using Roll Paper on page 25 PAPER EJECT ERROR REMOVE PAPER FROM PRINTER The roll paper is used with the Sheet mode Press the button to release the paper presser and then remove the paper PAPER SIZE ERROR LOA...

Page 75: ... again CANNOT OPEN INK COVER IS ANYTHING OBSTRUCTING THE LEFT INK COVER PRESS INK COVER OPEN BUTTON F W INSTALL ERROR UPDATE FAILED RESTART THE PRINTER The printer fails to update the firmware Turn the printer off and then restart the printer Then update the firmware using EPSON LFP Remote Panel 2 again PRINTER ERROR RESTART THE PRINTER The printer needs to be restarted while recovering the error ...

Page 76: ... cartridge correctly Do not reinstall the ink cartridge that caused an error See Replacing Ink Cartridges on page 56 INK CARTRIDGE INK LOW REPLACE INK CARTRIDGE The ink cartridge is expended Replace the ink cartridge with a new one See Replacing Ink Cartridges on page 56 INK LOW The ink cartridge is nearly expended Replacement of the ink cartridge is nearly needed See About ink cartridges on page ...

Page 77: ...E INK MAY VARY NON GENUINE CARTRIDGE MAY NOT PERFORM AT OPTIMUM CONTINUE DECLINE ACCEPT Non genuine ink cartridge is installed SelectDECLINEtoreplacetheinkcartridgewithagenuine Epson ink cartridge Selecting ACCEPT may void EPSON s warranty See About ink cartridges on page 56 See Replacing ink cartridges on page 57 INK CARTRIDGE ERROR PLEASE INSTALL THE CORRECT CARTRIDGE An ink cartridge that canno...

Page 78: ...NANCE REQUEST CODE NNNN REFER TO THE MANUAL A part used in the printer has nearly reached the end of its life Note the code and contact your dealer See When the maintenance request occurs on page 79 CALL FOR SERVICE CODE NNNN POWER OFF AND THEN ON IF THIS DOESN T WORK NOTE THE CODE AND CALL FOR SERVICE If 3000 appears the power cord is not plugged into the electrical outlet or the AC inlet of the ...

Page 79: ...or the power connector of the printer An fatal error has occurred When a call for service has occurred CALL FOR SERVICE NNNN appears and the printer stops printing Turn off the printer and then check that the power cord is plugged properly into the electrical outlet or the power connector of the printer Plugthe power cord properly andthen turn on the printer If the call for serviceis cleared you c...

Page 80: ...rectly In the USB specification daisy chains of up to five USB hubs are possible However we recommend that you connect the printer to the first hub connected directly to the computer Also somehubsmaycauseunstableoperation Ifproblemsoccur connectthe printer directly to the USB port of the computer Is the USB hub recognized correctly Windows Make sure the USB hub is recognized correctly in the compu...

Page 81: ...zzle check pattern If you replace the ink cartridges while the printer is turned off the remaining of the ink cannot be detected correctly so that the Ink Check light is not on even the ink cartridge is needed to be replaced or you cannot print correctly Be sure to follow the instructions in this manual to replace the ink cartridge See Replacing Ink Cartridges on page 56 Is there any gap in the pr...

Page 82: ...ertical ruled lines are misaligned with bidirectional printing adjust the gap See Print head alignment on page 67 The printed surface is scuffed or soiled Is the paper too thick or too thin Check that the paper is a specification that can be used with this printer For information about the media types and appropriate settings for printing on paper from other manufacturers or when using a raster im...

Page 83: ...y result in the printer being unable to recognize the paper size correctly In this case flatten the paper before loading it in the printer Is the paper too thick or too thin Check that the paper is a specification that can be used with this printer For information about the paper types and appropriate settings for printing on paper from other manufacturers or when using a raster image processor RI...

Page 84: ...ow 1 If roll paper is jammed open the roll paper cover and cut the paper at the paper insertion slot 2 Make sure that the Pause light is not flashing and then press the button to release the paper presser 3 Rewind the roll paper Epson Stylus Pro 9860 User s Guide Problem Solver 84 ...

Page 85: ...wise the printer may be damaged 5 Carefully remove the jammed paper Be careful not to touch the roller ink absorption and ink tubes inside the printer 6 Close the front cover and then turn the printer off and back on To load the paper see the following section Using Roll Paper on page 25 Using Cut Sheet Media on page 32 Epson Stylus Pro 9860 User s Guide Problem Solver 85 ...

Page 86: ...to clean and thereby save ink See Head cleaning on page 65 The paper is not cut cleanly Replace the cutter If the paper is not cut cleanly or the cut edge is fuzzy replace the cutter See Replacing the Cutter on page 60 The red light is on inside the printer This is not a failure The red light is a lamp inside the printer The plastic part in the roll paper cover comes off Reattach the part Reattach...

Page 87: ...ive Dial 562 276 1300 U S or 905 709 9475 Canada 6 am to 6 pm Pacific Time Monday through Friday Days and hours of support are subject to change without notice Toll or longdistancechargesmay apply Before you call Epson for support please have the following information ready Product name Product serial number Proof of purchase such as a store receipt and date of purchase Computer configuration Desc...

Page 88: ...aichung City 408 Taiwan 05 2784222 05 2784555 No 463 Zhongxiao Rd East Dist Chiayi City 600 Taiwan 06 2221666 06 2112555 No 141 Gongyuan N Rd North Dist Tainan City 704 Taiwan 07 5520918 07 5540926 1F No 337 Minghua Rd Gushan Dist Kaohsiung City 804 Taiwan 07 3222445 07 3218085 No 51 Shandong St Sanmin Dist Kaohsiung City 807 Taiwan 08 7344771 08 7344802 1F No 113 Shengli Rd Pingtung City Pingtung...

Page 89: ...e team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information support and services are Epson Hotline Phone 84 8 823 9239 Service Center 80 Truong Dinh Street District 1 Hochiminh City Vietnam Help for Users in Indonesia Contacts for informa...

Page 90: ...e Phone 603 56288222 Enquiries on repair services warranty product usage and technical support Techline Phone 603 56288333 Help for Users in India Contacts for information support and services are Epson India Head Office Bangalore Phone 080 30515000 Fax 30515005 Epson India Regional Offices Location Telephone number Fax number Mumbai 022 28261515 16 17 022 28257287 Delhi 011 30615000 011 30615005 ...

Page 91: ...mail address below Trunk Line 63 2 706 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph Toll Free No 1800 1069 EPSON 37766 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Stylus Pro 9860 User s Guide Where To Get Hel...

Page 92: ... inch Raster graphic mode Horizontal resolution Printable width Available dots 360 dpi 1125 6 mm 44 31 15 953 720 dpi 1125 6 mm 44 31 31 906 1440 dpi 1125 6 mm 44 31 63 813 2880 dpi 1125 6 mm 44 31 127 627 dots per inch Resolution Maximum 2880 1440 dpi Print direction Bidirectional Control code ESC P2 RAM 256 MB for Main 65 MB for Network Character tables PC 437 US Standard Europe Character sets E...

Page 93: ...107mm Note The ink cartridges that are installed for the very first time are partly used during initial setup In ordertoproducehigh qualityprints theprinthead in your printer will be fully charged with ink This one off process consumes a quantity of ink and therefore these cartridges may print fewer pages compared to subsequent ink cartridges Actual ink consumption may vary depending on the images...

Page 94: ...in shipping container Operational conditions temperature and humidity Interface Your printer is equipped with a USB interface and an Ethernet interface USB interface Hi Speed USB Compatible with the USB 2 0 Specification Ethernet interface The printer has a built in Ethernet interface Use a 10BASE T 100BASE TX STP shielded twisted pair cable via the RJ 45 connector to connect to a network Epson St...

Page 95: ...l Code and stating that it is subject to the terms of this Apple Public Source License version 2 0 License As used in this License 1 1 Applicable Patent Rights mean a in the case where Apple is the grantor of rights i claims of patents that are now or hereafter acquired owned by or assigned to Apple and ii that cover subject matter contained in the Original Code but only to the extent necessary to...

Page 96: ... following 2 1 Unmodified Code You may use reproduce display perform internally distribute within Your organization and Externally Deploy verbatim unmodified copies of the Original Code for commercial or non commercial purposes provided that in each instance a You must retain and reproduce in all copies of Original Code the copyright and other proprietary notices and disclaimers of Apple as they a...

Page 97: ...fications of the same scope and extent as Apple s licenses under Sections 2 1 and 2 2 above 4 Larger Works You may create a Larger Work by combining Covered Code with other code not governed by the termsofthisLicenseanddistributetheLargerWorkasasingleproduct Ineachsuchinstance Youmustmakesurethe requirements of this License are fulfilled for the Covered Code or any portion thereof 5 Limitations on...

Page 98: ...TSLIABILITYOROTHERWISE EVENIFAPPLE OR SUCH CONTRIBUTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THISLIMITATIONMAYNOTAPPLYTOYOU InnoeventshallApple stotalliabilitytoYouforalldamages other than as may be required by applic...

Page 99: ...gyorproductsthatperformthesameorsimilarfunctionsas or otherwise compete with Modifications Larger Works technology or products that You may develop produce market or distribute 13 4 Waiver Construction Failure by Apple or any Contributor to enforce any provision of this License will not be deemed a waiver of future enforcement of that or any other provision Any law or regulation which provides tha...

Page 100: ... Info ZIP is defined as the following set of individuals Mark Adler John Bush Karl Davis Harald Denker Jean Michel Dubois Jean loup Gailly Hunter Goatley Ed Gordon Ian Gorman Chris Herborth Dirk Haase Greg Hartwig Robert Heath Jonathan Hudson Paul Kienitz David Kirschbaum Johnny Lee Onno van der Linden Igor Mandrichenko Steve P Miller Sergio Monesi Keith Owens George Petrov Greg Roelofs Kai Uwe Ro...

Page 101: ...s including but not limited to labeling of the altered versions with thenames Info ZIP oranyvariationthereof including butnotlimitedto differentcapitalizations Pocket UnZip WiZ or MacZip without the explicit permission of Info ZIP Such altered versions are further prohibited from misrepresentative use of the Zip Bugs or Info ZIP e mail addresses or the Info ZIP URL s such as to imply Info ZIP will...

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