Epson Stylus Pro 7890 Series, Service Manual

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Epson Stylus Pro 7700/7710/7700M/7710M/7900/7910/9700/9710/9900/9910/WT7900/WT7910/9890/9908/7890/7908 Revision I
TROUBLE SHOOTING Remedies for Error Messages 113
Confidential
3.3 Remedies for Error Messages
The Error messages and their corresponding remedies are explained below.
No. Message on LCD Description Remedy/Points to be checked
1 PAPER OUT
LOAD PAPER No paper is loaded in the printer. Load paper correctly.
The button has been pressed without paper set in the
printer.
Press the button to release the paper presser, and then set the paper.
The paper runs out while printing is in progress. Press the button to release the paper presser, and then remove the
paper. Then, load a new paper.
The PE sensor is broken. Check if there is any foreign material such as paper dust stuck on the
sensor.
Check the connection between the PE Sensor and the Main Board Assy.
Replace the PE Sensor.
2 PAPER RELEASED
LOAD PAPER The paper presser is released. Set the paper, and then press the button.
3 PAPER SKEW
LOAD PAPER PROPERLY The paper is not loaded straight. Press the button to release the paper presser, and then load the paper
straight.
4 PAPER SETTING ERROR
CHECK PAPER SOURCE IN THE DRIVER
SETTINGS AND LOAD PAPER CORRECTLY The paper source selected in the printer driver and the
printer’s control panel do not match. Check the source setting in the printer driver and printer’s control panel,
and load the paper correctly.
5 PAPER CUT ERROR
REMOVE UNCUT PAPER Paper is not cut correctly. Press the button to release the paper presser, and open the front
cover. Then remove the uncut paper.
Paper cutter may be dull. Replace the paper cutter.
There is something wrong with the cutter mechanism, and
the cutter is not operating normally. Check the installation and the connection of the Cutter Sensor, Cutter
Encoder, and Cutter Motor.
Replace the Cutter Unit.
(See P.257)
6
CUTTER UNIT NEARING END OF SERVICE
LIFE. RECOMMEND REPLACING THE CUTTER
UNIT
Paper cutter may be dull. Replace the cutter.
The Cutter Motor is overloaded abnormally. Check if there is some foreign material causing extra load to the rotation
of Cutter Motor.
Replace the Cutter Unit.
(See P.257)
7 PAPER ERROR
LOAD PAPER PROPERLY
REFER TO THE MANUAL The paper is not set correctly. Press the button to release the paper presser, and remove the paper.
Then, set the paper correctly.
The paper that is out of the detection range of paper
thickness sensor is detected. Set the paper that meets the specifications.
Execute the Paper Thickness Sensor Position Adjustment.
(See P.411)
Replace the Paper Thickness Sensor. (See P.257)