Epson ES-580W User Manual Download

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While holding down the fixture, slide the new pickup roller to the left and insert it into the hole in the scanner.
Press the fixture to secure it.

Put the edge of the cover of the pickup roller into the groove and slide it. Close the cover firmly.

Maintenance

Replacing the Roller Assembly Kit

145

Summary of Contents for ES-580W

Page 1: ...User s Guide Product Features Scanner Basics Specifications of Originals and Placing Originals Preparing to Scan over a Network Scanning Maintenance Solving Problems NPD6292 01 EN ...

Page 2: ... costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems aris...

Page 3: ... of Apple Inc Wi Fi Wi Fi Alliance and Wi Fi Protected Access WPA are registered trademarks of the Wi Fi Alliance Wi Fi Protected Setup and WPA2 are trademarks of the Wi Fi Alliance The SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum Inc General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owne...

Page 4: ... Creating Driver Packages EpsonNet SetupManager 28 Application for Scanning Business Cards Presto BizCard 28 Option Items and Consumables Information 29 Carrier Sheet Codes 29 Roller Assembly Kit Codes 29 Cleaning Kit Codes 30 Specifications of Originals and Placing Originals Specifications of Originals 32 General Specifications for Originals being Scanned 32 Types of Originals that Require Attent...

Page 5: ...aning Alert Settings 136 Maintenance Cleaning Outside the Scanner 138 Cleaning Inside the Scanner 138 Replacing the Roller Assembly Kit 143 Resetting the Number of Scans 147 Energy Saving 148 Transporting the Scanner 148 Updating Applications and Firmware 149 Updating the Scanner s Firmware using the Control Panel 150 Updating Firmware Using Web Config 151 Updating Firmware without Connecting to t...

Page 6: ...work Connection 187 Connecting to the Network from the Control Panel 189 Introduction of Product Security Features 190 Administrator Settings 191 Configuring the Administrator Password 191 Controlling the Panel Operation 192 Logging on to the Scanner as an Administrator 195 Disabling the External Interface 196 Monitoring a Remote Scanner 197 Checking Information for a Remote Scanner 197 Receiving ...

Page 7: ...ers in Thailand 242 Help for Users in Vietnam 243 Help for Users in Indonesia 243 Help for Users in Hong Kong 245 Help for Users in Malaysia 245 Help for Users in India 246 Help for Users in the Philippines 246 7 ...

Page 8: ...About This Manual Introduction to the Manuals 9 Marks and Symbols 9 Descriptions Used in this Manual 9 Operating System References 9 ...

Page 9: ...structions that must be observed to avoid damage to your equipment Note Provides complementary and reference information Related Information Links to related sections Descriptions Used in this Manual Screenshots for the applications are from Windows 10 or macOS High Sierra The content displayed on the screens varies depending on the model and situation Illustrations used in this manual are for ref...

Page 10: ...indows 8 operating system Microsoft Windows 7 operating system Mac OS In this manual Mac OS is used to refer to macOS Catalina macOS Mojave macOS High Sierra macOS Sierra OS X El Capitan and OS X Yosemite About This Manual Operating System References 10 ...

Page 11: ...Important Instructions Safety Instructions 12 Restrictions on Copying 13 ...

Page 12: ... designed for use with the product with which it was included Do not attempt to use it with other electronic devices unless specified Use only the type of power source indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards When connecting this product and options to a compute...

Page 13: ... soap and water If the liquid crystal solution gets into your eyes flush them immediately with water If discomfort or vision problems remain after a thorough flushing see a doctor immediately Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of your product Copying of the following items is prohibited by law Bank bills coins government issued market...

Page 14: ...Product Features Three Elements of a Network Scanner that are Useful for Business 15 Paper Protection to Reduce Damage to the Originals 16 Notification of Dirt on the Sensor 16 ...

Page 15: ...the Scanner s Control Panel on page 101 Share This scanner comes with an easy to use large size 4 3 inch touch screen You can customize the screen display to suit your scanning needs By changing the icon and colors on the screen display you can easily find your preferred scanning setting This feature is useful when sharing the scanner with more than one person Note Customizing the Control Panel Di...

Page 16: ... feeding error such as when scanning stapled documents by mistake Notification of Dirt on the Sensor This scanner can detect dirt on the scanning sensor and notifies you that you need to clean the sensor before dirt can cause lines in the scanned images You can easily keep the sensor clean and avoid a decline in image quality Product Features Notification of Dirt on the Sensor 16 ...

Page 17: ...Scanner Basics Part Names and Functions 18 Inserting and Removing an External USB Device 20 Control Panel 21 Information on Applications 25 Option Items and Consumables Information 29 ...

Page 18: ... curling and causing paper jams When removing the input tray slide the hooks that are on both ends at the back and then pull out the input tray D Input tray extension E ADF Automatic Document Feeder Feeds loaded originals automatically F Output tray Holds originals ejected from the scanner Pull out the output tray extension to the length of the originals G Output tray extension H Stopper Prevents ...

Page 19: ...eaning inside the scanner and removing jammed paper B Pickup roller Feeds originals This needs to be replaced when the number of scans exceeds the service number of papers C Separation roller Feeds originals separately one by one This needs to be replaced when the number of scans exceeds the service number of papers Related Information Cleaning Inside the Scanner on page 138 Replacing the Roller A...

Page 20: ... while transferring data to the scanner the data on the external USB device may be lost Also backup the data in external storage device to another media as necessary The data may be lost or corrupted in the following situations When affected by static electricity or electrical noise When used incorrectly When broken or repaired When damaged by natural disaster Scanner Basics Inserting and Removing...

Page 21: ...Tap the screen to select menus or make settings Basic Screen Composition A Indicates the scanner status as icons Select the icon to check the current settings or access each setting menu B Displays menus You can add menu icons and change the display order C Displays the presets list You can load your presets and register new presets D Switch tabs Scanner Basics Control Panel Basic Screen Compositi...

Page 22: ... Fi network in Wi Fi Direct Simple AP mode This icon indicates whether or not the DFDS Function Double Feed Detection Skip Function feature is enabled When enabled the icon changes to This feature skips double feed detection once and continues scanning Enable this to scan originals that are detected as double feeds for example plastic cards or envelopes This icon indicates whether or not the Slow ...

Page 23: ...tering Characters You can enter characters and symbols by using on screen keyboard when you register a contact make network settings and so on Note Available icons vary depending on the setting item A Displays the number of characters B Moves the cursor to the input position C Switches between upper case and lower case or numbers and symbols Scanner Basics Control Panel Basic Screen Composition 23...

Page 24: ... guidance animations on the control panel Select Help on the home screen of the control panel Displays help screen Select How To and select the items that you want to view Select How To at the bottom of the operation screen Displays the context sensitive animation Note that the animation depends on the scanner model A Indicates the total number of steps and the current step number The example show...

Page 25: ...plication that allows you to scan documents using smart devices such as smart phones and tablet devices You can save the scanned data in smart devices or cloud services and send by e mail Also if you do not have a Wi Fi infrastructure environment you can use Wi Fi Direct to connect to the scanner Application for Updating Software and Firmware EPSON Software Updater EPSON Software Updater is an app...

Page 26: ... a computer or smart device and then enter the scanner s IP address Format IPv4 http the scanner s IP address IPv6 http the scanner s IP address Examples IPv4 http 192 168 100 201 IPv6 http 2001 db8 1000 1 Note Since the scanner uses a self signed certificate when accessing HTTPS a warning is displayed on the browser when you start Web Config this does not indicate a problem and can be safely igno...

Page 27: ...the administrator password has not been set when accessing Web Config you need to set a user name and password cImportant Do not forget the user name and the password If you forget them you will need to contact Epson service support Application for Setting up the Device on a Network EpsonNet Config EpsonNet Config is an application that allows you to set the network interface addresses and protoco...

Page 28: ...que software packages and distribute them among groups For more information visit your regional Epson website http www epson com Application for Scanning Business Cards Presto BizCard Presto BizCard by NewSoft provides a full range of contact management functions for adding business cards without typing Use the BizCard recognition system to scan business cards edit and synchronize the information ...

Page 29: ...he pickup roller and separation roller should be replaced when the number of scans exceeds the service number You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility A pickup roller B separation roller Part name Codes Life cycle Roller Assembly Kit B12B819671 B12B819681 India only 200 000 This number was reached by consecutively scanning using Epson test origin...

Page 30: ... when cleaning inside the scanner This kit is composed of cleaning liquid and a cleaning cloth Part name Codes Cleaning Kit B12B819291 Related Information Cleaning Inside the Scanner on page 138 Scanner Basics Option Items and Consumables Information Cleaning Kit Codes 30 ...

Page 31: ...Specifications of Originals and Placing Originals Specifications of Originals 32 Placing Originals 37 ...

Page 32: ...oadable size varies depending on the type of the originals and the scanning resolution Note All originals must be flat at the leading edge Make sure that curls on the leading edge of the originals are kept within the following range A must be 3 mm or less B must be 1 mm or less while B is equal to or less than C When C is equal to or more than 10 times the size of B B can be more than 1 mm Even wh...

Page 33: ...6 sheets 104 g m2 74 sheets 127 g m2 62 sheets 157 g m2 50 sheets 209 g m2 38 sheets 256 g m2 30 sheets 413 g m2 18 sheets The loading capacity varies depending on the paper type A4 210 297 mm 8 3 11 7 in B5 182 257 mm 7 2 10 1 in A5 148 210 mm 5 8 8 3 in B6 128 182 mm 5 0 7 2 in A6 105 148 mm 4 1 5 8 in A8 52 74 mm 2 1 2 9 in 127 to 413 g m2 Business Card 55 89 mm 2 1 3 4 in 210 g m2 Thickness of...

Page 34: ...mm 0 03 in to 1 1 mm 0 04 in 5 cards Less than 0 76 mm 0 03 in 5 cards You can scan these cards only when the resolution is 300 dpi or less and disabling Slow mode Specifications of Laminated Cards The specification of laminated cards you can load into the scanner Size Thickness Loading Capacity 120 0 150 0 mm 4 7 5 9 in or less 0 8 mm 0 03 in or less 1 card Note You cannot scan laminated cards us...

Page 35: ...roximately 297 mm 11 7 in long Otherwise the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the application Note You cannot scan originals using the Carrier Sheet using Epson Smart Panel on smart device Related Information Carrier Sheet Codes on page 29 Specifications of Envelo...

Page 36: ...e the Carrier Sheet sold separately To scan originals that are incorrectly detected as double feeds set the DFDS Function Double Feed Detection Skip Function to On on the control panel before you resume scanning or select Off in Detect Double Feed on the Main Settings tab in the Epson Scan 2 window When you are using Epson ScanSmart you can open the window by pressing the Settings button Scanner S...

Page 37: ...directly Misfeeding may wrinkle or damage the original When scanning such originals make sure you use the Carrier Sheet sold separately Rippled wrinkled or curled originals can also be scanned if you use the Carrier Sheet sold separately Related Information Photographs on page 55 Placing Originals Standard Size Originals Specifications of Standard Size Originals The list of the standard size origi...

Page 38: ...under 12 mm 0 47 in 80 g m2 100 sheets 90 g m2 86 sheets 104 g m2 74 sheets 127 g m2 62 sheets 157 g m2 50 sheets 209 g m2 38 sheets 256 g m2 30 sheets 413 g m2 18 sheets The loading capacity varies depending on the paper type A4 210 297 mm 8 3 11 7 in B5 182 257 mm 7 2 10 1 in A5 148 210 mm 5 8 8 3 in B6 128 182 mm 5 0 7 2 in A6 105 148 mm 4 1 5 8 in A8 52 74 mm 2 1 2 9 in 127 to 413 g m2 Busines...

Page 39: ...he stopper can move forward and backward on the output tray extension so that you can easily adjust the stopper position to the best position for the originals being scanned If thick originals bump into the output tray and fall from it store the output tray and do not use it to stack the ejected originals If scanned images are still affected by ejected originals hitting the surface below the scann...

Page 40: ...he printed side facing down and slide the leading edge into a wedge shape 5 Load the originals into the input tray facing down with the top edge facing into the ADF Slide the originals into the ADF until they meet resistance Specifications of Originals and Placing Originals Placing Originals Standard Size Originals 40 ...

Page 41: ...inches strip at the center of the originals However there can be holes within 30 mm 1 2 inches from the leading edge of the originals Make sure that the edges of the punch holes do not have burrs or curls When scanning thin paper with crinkles that are causing paper jams or double feeds you may be able to improve the situation by enabling Slow To do this select Settings Scanner Settings Slow on th...

Page 42: ...following shows the maximum lengths according to the scanning resolution 50 to 200 dpi 6 096 0 mm 240 0 in 201 to 300 dpi 5 461 0 mm 215 0 in 301 to 600 dpi 1 346 0 mm 53 0 in Note You cannot scan long paper using Epson Smart Panel on smart devices Placing Long Paper 1 Slide out the output tray Note Do not extend the input tray extension and output tray extensions and do not raise the stopper Spec...

Page 43: ...he way out 3 Load the original straight into the input tray facing down with the top edge facing into the ADF Slide the original into the ADF until it meets resistance Specifications of Originals and Placing Originals Placing Originals Long Paper 43 ...

Page 44: ...three ways to specify the paper size in the Epson Scan 2 window If the paper length is 3 048 mm 120 inches or less you can select Auto Detect Long Paper to detect the size automatically If the paper length is more than 3 048 mm 120 inches you need to select Customize and enter the size of the paper If the paper length is 5 461 mm 215 inches or less you can use Detect paper length instead of enteri...

Page 45: ...ection ISO7810 ID 1 Type 54 0 85 6 mm 2 1 3 3 in With embossing 1 24 mm 0 05 in or less 1 card Horizontal Landscape Without embossing 0 76 mm 0 03 in to 1 1 mm 0 04 in 5 cards Less than 0 76 mm 0 03 in 5 cards You can scan these cards only when the resolution is 300 dpi or less and disabling Slow mode Placing Plastic Cards 1 Slide out the output tray and raise the stopper Specifications of Origina...

Page 46: ...way out 3 Load the plastic cards into the input tray facing down with the top edge facing into the ADF Slide the plastic cards into the ADF until they meet resistance Specifications of Originals and Placing Originals Placing Originals Plastic Cards 46 ...

Page 47: ...Off in Detect Double Feed on the Main Settings tab in Epson Scan 2 See the Epson Scan 2 help for details If Detect Double Feed in the Epson Scan 2 window is enabled and a double feed error occurs remove the card from the ADF and then reload it tap DFDS Function on the control panel s screen to set it to On which disables Detect Double Feed for the next scan and then scan again The DFDS Function Do...

Page 48: ...he scanner Size Thickness Loading Capacity 120 0 150 0 mm 4 7 5 9 in or less 0 8 mm 0 03 in or less 1 card Note You cannot scan laminated cards using Epson Smart Panel on smart devices Placing Laminated Cards 1 Slide out the output tray and raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Placing Originals Placing Originals Laminated Cards...

Page 49: ...e detection select the Main Settings tab Document Size Settings Scan laminated card See the Epson Scan 2 help for details Select the Main Settings tab Detect Double Feed Off See the Epson Scan 2 help for details If Detect Double Feed is enabled in the Epson Scan 2 window and a double feed error occurs remove the card from the ADF and then reload it tap DFDS Function on the control panel s screen t...

Page 50: ...A4 size such as A3 or B4 sizes Size Thickness Paper Type Loading Capacity of the Carrier Sheet Up to A3 0 3 mm 0 012 in or less excluding the thickness of the Carrier Sheet Plain paper Fine paper Recycled paper 10 carrier sheets Placing Large Size Originals 1 Extend the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper Specifications of Orig...

Page 51: ...in the carrier sheet by folding it in half so that the side to be scanned is facing out with the right side at the front 4 Load the Carrier Sheet into the input tray with the top edge facing into the ADF Slide the Carrier Sheet into the ADF until it meets resistance Specifications of Originals and Placing Originals Placing Originals Large Size Originals 51 ...

Page 52: ...o Detect as the Document Size setting the image is automatically scanned by applying Paper Skew in the Correct Document Skew setting The leading edge of the original must be placed at the binding part of the Carrier Sheet when scanning an original approximately 297 mm long Otherwise the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet whe...

Page 53: ...city of the Carrier Sheet Up to A4 0 3 mm 0 012 in or less excluding the thickness of the Carrier Sheet 10 sheets Placing Irregular Shaped Originals 1 Extend the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Placing Originals Placing Originals Irreg...

Page 54: ...into the input tray with the top edge facing into the ADF Slide the Carrier Sheet into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications of Originals and Placing Originals Placing Originals Irregular Shaped Originals 5...

Page 55: ...the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 29 Required Settings for Special Originals in Epson Scan 2 Window on page 124 Photographs Specifications of Photographs By using the Carrier Sheet sold...

Page 56: ...se the stopper 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the Carrier Sheet with the side to be scanned facing down Specifications of Originals and Placing Originals Placing Originals Photographs 56 ...

Page 57: ...t into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications of Originals and Placing Originals Placing Originals Photographs 57 ...

Page 58: ...ide the Carrier Sheet for a long time Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 29 Required Settings for Special Originals in Epson Scan 2 Window on page 124 Envelopes Specifications o...

Page 59: ...tray extension Slide out the output tray extend the output tray extension and then raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Placing Originals Placing Originals Envelopes 59 ...

Page 60: ... with the opened edge flap side facing up Slide the envelopes into the ADF until they meet resistance cImportant Do not load envelopes with adhesives on them Note Envelopes that are not opened by cutting sharply at the flap edge may not be scanned correctly Envelopes that have not yet been sealed can be loaded with the flap open and facing up Specifications of Originals and Placing Originals Placi...

Page 61: ... for the next scan and then scan again The DFDS Function Double Feed Detection Skip function only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epson Scan 2 Window on page 124 Mixture of Originals Specifications of Originals that are a Mixture of Different Sizes You can load a mixture of originals from 50 8 50 8 mm 2 0 2 0 in to A4 or Lett...

Page 62: ...Different Sizes 1 Extend the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper Note If there are any thick originals to stop them from bumping into the output tray and falling out store the output tray and do not use it to stack the ejected originals 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Pl...

Page 63: ...il they meet resistance in the ADF Set the originals at the center of the input tray Refer to the u mark on the scanner as your guide Set the originals straight If not originals may be fed askew or jammed Note Load the originals into the input tray facing down and slightly displace the top edges at an angle facing into the ADF 4 Slide the edge guides to fit the edges of the widest original Specifi...

Page 64: ...eeding Mode on page 125 You can scan different sizes or types of originals one by one using Automatic Feeding Mode In this mode the scanner starts scanning automatically when originals are loaded into the scanner Specifications of Originals and Placing Originals Placing Originals Mixture of Originals 64 ...

Page 65: ... Scan over a Network Connecting the Scanner to the Network 66 Configuring a Mail Server 66 Setting a Shared Network Folder 69 Making Contacts Available 84 Customizing the Control Panel Display Presets Edit Home 93 ...

Page 66: ...ing a Mail Server Set the mail server from Web Config When the scanner can send the email by setting the mail server the following are possible Transfers the scan results by using email Receives the email notification from the scanner Check below before setting up The scanner is connected to the network that can access the mail server Email setting information of the computer that uses the same ma...

Page 67: ...re connection method for the email server None If you select POP before SMTP in Authentication Method the connection method is set to None SSL TLS This is available when Authentication Method is set to Off or SMTP AUTH STARTTLS This is available when Authentication Method is set to Off or SMTP AUTH Certificate Validation The certificate is validated when this is enabled We recommend this is set to...

Page 68: ...essage appears when SMTP server authentication failed POP3 server authentication error Check the followings Authentication Method Authenticated Account Authenticated Password This message appears when POP3 server authentication failed Unsupported communication method Check the followings SMTP Server Address SMTP Server Port Number This message appears when you try to communicate with unsupported p...

Page 69: ...appears when the specified sender s Email address is wrong Cannot access the product until processing is complete This message appears when the scanner is busy Setting a Shared Network Folder Set a shared network folder to save the scanned image When saving a file to the folder the scanner logs on as the user of the computer on which the folder was created Creating the Shared Folder Related Inform...

Page 70: ...d an Example of the Security Depending on the location where the shared folder is created security and convenience vary To operate the shared folder from the scanners or other computers the following reading and changing permissions for the folder are required Sharing tab Advanced Sharing Permissions It controls the network access permission of the shared folder Access permission of Security tab I...

Page 71: ...ing shared folder Root of drive Folder path C scan_folder Access permission via network Share Permissions Everyone Access permission on file system Security Authenticated Users 1 Log in to the computer where the shared folder will be created by the administrator authority user account 2 Start explorer 3 Create the folder on the root of drive and then name it scan_folder For the folder name enter b...

Page 72: ...5 Click Advanced Sharing on the Sharing tab Preparing to Scan over a Network Setting a Shared Network Folder Creating the Shared Folder 72 ...

Page 73: ...is folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Preparing to Scan over a Network Setting a Shared Network Folder Creating the Shared Folder 73 ...

Page 74: ...that includes all users who can log in to the domain or computer This group is displayed only when the folder is created just below the root folder If it is not displayed you can add it by clicking Edit For more details see Related Information Preparing to Scan over a Network Setting a Shared Network Folder Creating the Shared Folder 74 ...

Page 75: ...for Authenticated Users If it is not selected select Authenticated Users click Edit select Allow on Modify in Permissions for Authenticated Users and then click OK Preparing to Scan over a Network Setting a Shared Network Folder Creating the Shared Folder 75 ...

Page 76: ...g Web Config on page 85 Example of Configuration for a Personal Computer This explanation is an example for creating the shared folder on the desktop of the user currently logging in to the computer The user who logs in to the computer and who has administrator authority can access the desktop folder and the document folder that are under the User folder Set this configuration when you DO NOT perm...

Page 77: ...d by the administrator authority user account 2 Start explorer 3 Create the folder on the desktop and then name it scan_folder For the folder name enter between 1 and 12 alphanumeric characters If the character limit of the folder name is exceeded you may not be able to access it normally by the varied environment 4 Right click the folder and then select Properties Preparing to Scan over a Network...

Page 78: ...5 Click Advanced Sharing on the Sharing tab Preparing to Scan over a Network Setting a Shared Network Folder Creating the Shared Folder 78 ...

Page 79: ...is folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Preparing to Scan over a Network Setting a Shared Network Folder Creating the Shared Folder 79 ...

Page 80: ...e can access the shared folder In this case the user who logs in to this computer and the Administrator can access the shared folder Add access permission if necessary You can add it by clicking Edit For more details see Related Information Preparing to Scan over a Network Setting a Shared Network Folder Creating the Shared Folder 80 ...

Page 81: ...der from the computers of users or groups with access permission Related Information Adding Group or User Which Permits Access on page 81 Registering a Destination to Contacts using Web Config on page 85 Adding Group or User Which Permits Access You can add the group or user which permits access 1 Right click the folder and select Properties 2 Select Security tab Preparing to Scan over a Network S...

Page 82: ...3 Click Edit Preparing to Scan over a Network Setting a Shared Network Folder Creating the Shared Folder 82 ...

Page 83: ...l name of the group or user enter part of the name and then click Check Names The group names or user names that match part of the name are listed and then you can select the full name from the list If just one name matches the full name with underlining is displayed in Enter the object name to select Preparing to Scan over a Network Setting a Shared Network Folder Creating the Shared Folder 83 ...

Page 84: ...egistering destinations in the scanner s contacts list allows you to easily enter the destination when scanning You can register the following types of destinations in the contacts list You can register up to 300 entries in total Note You can also use the LDAP server LDAP search to enter the destination You can switch between your scanner s contacts list and the LDAP using the scanner s control pa...

Page 85: ...ting a file Exporting to a file Registering a Destination to Contacts using Web Config Note You can also register the contacts on the scanner s control panel 1 Access Web Config and select the Scan tab Contacts 2 Select the number that you want to register and then click Edit 3 Enter Name and Index Word 4 Select the destination type as the Type option Note You cannot change the Type option after r...

Page 86: ...sing control characters 0x00 to 0x1f 0x7F FTP Secure Connection Select FTP or FTPS according to the file transfer protocol the FTP server supports Select FTPS to allow the scanner to communicate with security measures Save to Enter the server name between 1 and 253 characters in ASCII 0x20 0x7E omitting ftp or ftps User Name Enter a user name to access an FTP server in 30 characters or less in Uni...

Page 87: ...This is available when HTTPS is selected for Secure Connection To set up you need to import the CA Certificate to the scanner Proxy Server Select whether or not to use a proxy server Registering Destinations as a Group Using Web Config If the destination type is set to Email you can register the destinations as a group 1 Access Web Config and select the Scan tab Contacts 2 Select the number that y...

Page 88: ...vice Management tab Export and Import Setting Value Import 2 Select the backup file you created in File enter the password and then click Next 3 Select the Contacts checkbox and then click Next Backing up Contacts Using Web Config Contacts data may be lost due to a scanner malfunction We recommend that you make a backup of the data whenever you update the data Epson shall not be responsible for th...

Page 89: ...er the password and click OK 5 Click Common Contacts 6 Select the export format from Export Export items All Items Export the encrypted binary file Select when you want to include the security items such as password and personal information You cannot edit the file If you select it you have to set the password Click Configuration and set a password between 8 and 63 characters long in ASCII This pa...

Page 90: ...tion read Click when you want to edit the information individually Read more file Click when you want to import multiple files 10 Click Import and then click OK on the import completion screen Return to the device s property screen 11 Click Transmit 12 Click OK on the confirmation message The settings are sent to the scanner 13 On the sending completion screen click OK The scanner s information is...

Page 91: ...erberos Authentication select Kerberos Settings to make settings for Kerberos To perform Kerberos Authentication the following environment is required The scanner and the DNS server can communicate The time of the scanner KDC server and the server that is required for authentication LDAP server SMTP server File server are synchronized When the service server is assigned as the IP address the FQDN ...

Page 92: ... Base Distinguished Name If you want to search an arbitrary domain specify the domain name of the LDAP server Enter between 0 and 128 characters in Unicode UTF 8 If you do not search for arbitrary attribute leave this blank Example for the local server directory dc server dc local Number of search entries Specify the number of search entries between 5 and 500 The specified number of the search ent...

Page 93: ... the port number is incorrect A timeout has occurred Do Not Use is selected as the Use LDAP Server If Kerberos Authentication is selected as the Authentication Method settings such as Realm Domain KDC Address and Port Number Kerberos are incorrect Connection test failed Check the date and time on your product or server This message appears when the connection fails because the time settings for th...

Page 94: ...n You can also register Presets in Web Config Select the Scan tab Presets 1 Select Presets on the home screen of the scanner s control panel 2 Select 3 Select the menu you want to use to register a preset Preparing to Scan over a Network Customizing the Control Panel Display Presets Edit Home Regist 94 ...

Page 95: ...ch preset Change Name Changes the preset name Change Icon Changes the icon image and color of the preset Quick Send Setting Immediately starts scanning without confirmation when the preset is selected Change Position Changes the display order of the presets Delete Deletes the preset Add or Remove Icon on Home Adds or deletes the preset icon from the home screen Confirm Details View the settings of...

Page 96: ...m the screen Add Icon on page 97 Remove Icon Removes icons from the home screen Remove Icon on page 98 Move Icon Changes the display order of the icons Move Icon on page 98 Restore Default Icon Display Restores the default display settings for the home screen Wall Paper Change the wallpaper color for the home screen Changing the Layout of the Home Screen 1 Select Settings Edit Home Layout on the s...

Page 97: ...nner s control panel 2 Select Function or Presets Function Displays the default functions shown on the home screen Presets Displays registered presets 3 Select the item you want to add to the home screen Preparing to Scan over a Network Customizing the Control Panel Display Presets Edit Home Editing 97 ...

Page 98: ...e scanner s control panel 2 Select the icon you want to remove 3 Select Yes to finish If you want to remove multiple icons repeat procedure 2 to 3 4 Select to return to the Edit Home screen 5 Select to return and check the home screen Move Icon 1 Select Settings Edit Home Move Icon on the scanner s control panel Preparing to Scan over a Network Customizing the Control Panel Display Presets Edit Ho...

Page 99: ... If another icon is already set in the destination frame the icons are replaced 4 Select to return to the Edit Home screen 5 Select to return and check the home screen Preparing to Scan over a Network Customizing the Control Panel Display Presets Edit Home Editing 99 ...

Page 100: ...Scanning Scanning Using the Scanner s Control Panel 101 Scanning Using Presets Settings 120 Scanning from a Computer 120 Scanning from Smart Device Epson Smart Panel 127 ...

Page 101: ...Device You can save the scanned image directly to a USB memory device connected to the scanner WSD You can save the scanned image to a computer connected to the scanner using the WSD feature Related Information Scanning Originals to a Computer on page 101 Scanning to a Network Folder on page 102 Scanning Originals to an Email on page 107 Scanning to the Cloud on page 111 Scanning to a Memory Devic...

Page 102: ...ified folder on a network You can specify the folder by entering a folder path directly but it may be easier if you register the folder information in the contacts list first Before scanning you need to set a network folder or FTP server Note Make sure the scanner s Date Time and Time Difference settings are correct Select Settings Basic Settings Date Time Settings on the control panel You can che...

Page 103: ...lose You can search for a folder from the contacts list Enter the search keyword into the box at the top of the screen 4 Select Scan Settings check settings such as the save format and then change them if necessary Note Select to save your settings as a preset 5 Select check the Scanner Settings and then change them if necessary You can change the settings such as Slow or DFDS Function 6 Tap x Rel...

Page 104: ...esponding to the user name Connection Mode Select the connection mode for the folder Port Number Enter a port number for the folder Proxy Server Settings Select whether or not to use a proxy server Contacts Select a folder in which to save the scanned image from the contacts list Scan Menu Options for Scanning to a Folder Note The items may not be available depending on other settings you made Ima...

Page 105: ...ginal you placed Crop Margins for Size Auto Adjust the cropping area when selecting Auto Detect Scan laminated card For laminated originals transparent areas around the edges are also scanned Note The appropriate effects may not be achieved depending on the original Rotate Rotate the scanned image clockwise Select the rotation angle depending on the original you want to scan Density Select the con...

Page 106: ... Skip blank pages when scanning if there are any in the originals If the result is not what you expected adjust detection level Note Some pages may be incorrectly skipped as blank pages This feature is not available when scanning double sided originals that are stitched Automatic Feeding Mode Set Automatic Feeding Mode This feature allows you to scan originals automatically when they are loaded in...

Page 107: ...ou can check destination before scanning Select Settings Scanner Settings and then enable the Confirm Recipient 1 Place the originals 2 Select Email on the home screen of the scanner s control panel 3 Specify the destination To select frequently used addresses Select the icons displayed on the screen To enter the email address manually Select Keyboard enter the email address and then select OK To ...

Page 108: ... Settings and then change them if necessary You can change the settings such as Slow or DFDS Function 6 Tap x Related Information Configuring a Mail Server on page 66 Scan Menu Options for Scanning to an Email Note The items may not be available depending on other settings you made Image Type Select the color of the output image When you select the following the scanner detects the color of the or...

Page 109: ...inal you placed Crop Margins for Size Auto Adjust the cropping area when selecting Auto Detect Scan laminated card For laminated originals transparent areas around the edges are also scanned Note The appropriate effects may not be achieved depending on the original Rotate Rotate the scanned image clockwise Select the rotation angle depending on the original you want to scan Density Select the cont...

Page 110: ...ng if there are any in the originals If the result is not what you expected adjust detection level Note Some pages may be incorrectly skipped as blank pages This feature is not available when scanning double sided originals that are stitched Automatic Feeding Mode Set Automatic Feeding Mode This feature allows you to scan originals automatically when they are loaded in the ADF This feature is usef...

Page 111: ...ned images to could services Before using this feature make settings using Epson Connect See the Epson Connect portal website for details https www epsonconnect com http www epsonconnect eu Europe only 1 Place the originals 2 Select Cloud on the home screen of the scanner s control panel 3 Select on the top of the screen and then select a destination 4 Set items on Basic Settings tab such as the s...

Page 112: ...t the following the scanner detects the color of the originals automatically and saves the images using the detected colors Color Grayscale Converts the scanned image into 24 bit color or 8 bit gray File Format Select the format in which to save the scanned image When you want to save as PDF select whether to save all originals as one file multi page or save each original separately single page 2 ...

Page 113: ...uld be uniform This feature is not applied correctly if there are patterns in the background or there are text or illustrations which are a lighter color than the background Text Enhancement Make blurred letters in the original clear and sharp Edge Enhancement You can enhance the text edges the border between the text and the background When you increase the value the edges of thin text become bla...

Page 114: ...ful when scanning different sizes or types of originals one by one Adjust the edge guides of the scanner before placing each original Detect Double Feed Display a warning when multiple originals are fed at the same time Ultrasonic sensor Detect a double feed using an ultrasonic sensor Length Detect a double feed by the length When the length of the second original scanned is different from the fir...

Page 115: ...FDS Function 7 Tap x Related Information Inserting and Removing an External USB Device on page 20 Basic Menu Options for Scanning to a Memory Device Note The items may not be available depending on other settings you made Image Type Select the color of the output image When you select the following the scanner detects the color of the originals automatically and saves the images using the detected...

Page 116: ...a password when printing or editing set Permissions Password Resolution Select the scanning resolution 2 Sided Scan both sides of the original Binding Original Select the binding direction of the original Original Size Select the size of the original you placed Crop Margins for Size Auto Adjust the cropping area when selecting Auto Detect Scan laminated card For laminated originals transparent are...

Page 117: ... noise reduction unnecessary black dots The higher the level the more noise reduction is applied Remove Shadow Remove the shadows of the original that appear in the scanned image Surround Remove the shadows at the edge of the original Correct Document Skew Correct skew in the scanned image This feature may not be able to correct documents that have been over skewed Skip Blank Pages Skip blank page...

Page 118: ...sing Windows 7 you need to setup your computer in advance using this feature 1 Place the originals 2 Select WSD on the home screen of the scanner s control panel 3 Select a computer 4 Tap x Setting Up a WSD Port This section explains how to set up a WSD port for Windows 7 Note For Windows 10 Windows 8 1 Windows 8 the WSD port is set up automatically The following conditions must be met to set up a...

Page 119: ...ner s name that was set on the network from the scanner s control panel 4 Click the message displayed on the computer which says that your device is ready to use 5 Check the message on the screen and then click Close 6 Open the Devices and Printers screen Click start Control Panel Hardware and Sound or Hardware Devices and Printers Scanning Scanning Using the Scanner s Control Panel Scanning Using...

Page 120: ...s immediately 2 If the loading confirmation screen is displayed select Close to close the screen 3 Check the loaded Presets settings 4 Tap x Related Information Registering Presets on page 94 Scanning from a Computer Scanning Using Epson ScanSmart Use the scanning application Epson ScanSmart to scan This application allows you to scan documents easily and then save the scanned images in simple ste...

Page 121: ...le sided Scanning starts automatically 4 Check the scanned images and organize them if necessary You can add originals and scan them by clicking Scan You can use the buttons at the top of the screen to rotate scanned images You can choose to keep or discard the back sides of double sided scanned images from Include back sides Scanning Scanning from a Computer Scanning Using Epson ScanSmart 121 ...

Page 122: ... If you do not want to check scanned images each time select Skip this screen next time 5 Click Next Scanning Scanning from a Computer Scanning Using Epson ScanSmart 122 ...

Page 123: ...6 On the Select Action screen click Save 7 Check or change the save settings as necessary Scanning Scanning from a Computer Scanning Using Epson ScanSmart 123 ...

Page 124: ...only use Contents Skew when using Correct Document Skew Paper Skew is not applied when this is selected When you select Paper and Contents Skew only contents skew is corrected Large size originals If the size of the original you want to scan is not on the Document Size list select Customize to open the Document Size Settings window Next create the size manually on the window Long paper If the size...

Page 125: ...g Automatic Feeding Mode In this mode the scanner starts scanning automatically when originals are loaded into the scanner 1 Start Epson ScanSmart 2 Click Settings 3 Click Scan Settings on the Scanner Settings tab The Epson Scan 2 window is displayed Scanning Scanning from a Computer Scanning Different Sizes or Types of Originals One by One Continuously Au 125 ...

Page 126: ... Source Settings window Set Automatic Feeding Mode Timeout minutes on the window 6 Click Save to close the Epson Scan 2 window 7 Click Close to close the Settings window 8 Click Scan double sided or Scan single sided Automatic Feeding Mode starts 9 Adjust the edge guides and then place the original in the ADF Scanning starts automatically Scanning Scanning from a Computer Scanning Different Sizes ...

Page 127: ...er Settings and then enable Slow before placing the original 11 After you have scanned all originals close Automatic Feeding Mode Click Finish on the Automatic Feeding Mode window displayed on your computer Follow the instructions of the Epson ScanSmart to save the scanned image Scanning from Smart Device Epson Smart Panel To scan from your smart device search for and install Epson Smart Panel fro...

Page 128: ...ettings 130 Edit Home 131 User Settings 132 Network Settings 132 Web Service Settings 133 Contacts Manager 134 System Administration 134 Device Information 135 Scanner Maintenance 136 Roller Replacement Alert Setting 136 Regular Cleaning Alert Settings 136 ...

Page 129: ... the product s energy efficiency Please consider the environment before making any change Power Off If Disconnected Select this setting to turn the scanner off after 30 minutes when all ports including the USB port are disconnected This feature may not be available depending on your region Date Time Settings Date Time Enter the current date and time Daylight Saving Time Select the summer time sett...

Page 130: ...ls is temporarily stopped If the scanned image has no problem you can resume scanning as is DFDS Function Skips double feed detection once and continues scanning When set to On the icon changes to Enable this to scan originals that are detected as double feeds for example plastic cards or envelopes Paper Protection Reduces damage to the originals by stopping scanning immediately when the following...

Page 131: ...t on the glass surface inside the scanner You can select the level of the detection Depending on the dirt this feature may not work correctly Ultrasonic Double Feed Detection Detects a double feed error when multiple originals are fed and stops scanning Depending on the original such as envelopes plastic cards originals with labels or stickers and so on this feature may not work correctly Automati...

Page 132: ... Setup Set up or change wireless network settings Choose the connection method from following and then follow the instructions on the control panel Router Wi Fi Setup Wizard Push Button Setup WPS Others PIN Code Setup WPS Wi Fi Auto Connect Disable Wi Fi You may be able to resolve network problems by disabling the Wi Fi settings or making the Wi Fi settings again Tap Router Change Settings Others ...

Page 133: ...P Proxy Server Email Server Server Settings Connection Check IPv6 Address Redirect HTTP to HTTPS Disable IPsec IP Filtering Web Service Settings Epson Connect Services Displays whether the scanner is registered and connected to Epson Connect You can register to the service by selecting Register and follow the instructions When you have registered you can change the following settings Suspend Resum...

Page 134: ...change the order of the list View Options Change the way the contact list is displayed Search Options Change the method for searching contacts Admin Settings Admin Password Register an administrator password that allows only an administrator to change the settings Enter the password within 20 characters Lock Setting Lock the settings to protect them from being changed by other users Password Encry...

Page 135: ...u can select whether or not to start updating Notification Select On to receive a notification if a firmware update is available Device Information Serial Number Displays the serial number of the scanner Current Version Displays the current firmware version Total Number of Scans Displays the total number of scans Number of 1 Sided Scans Displays the number of single sided scans Number of 2 Sided S...

Page 136: ...ng Displays how to perform regular cleaning of the inside of the scanner You can also reset the number after performing regular cleaning Glass Cleaning Displays how to perform cleaning for the scanner glass inside the scanner Roller Replacement Alert Setting Count Alert Setting Changes the scanning number when the roller replacement notification will be displayed Regular Cleaning Alert Settings Re...

Page 137: ...ning Outside the Scanner 138 Cleaning Inside the Scanner 138 Replacing the Roller Assembly Kit 143 Resetting the Number of Scans 147 Energy Saving 148 Transporting the Scanner 148 Updating Applications and Firmware 149 ...

Page 138: ...paper and room dust on the roller or the glass part inside the scanner may cause paper feed or scanned image quality problems Clean the inside of the scanner every 5 000 scans You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility If a surface is stained with a hard to remove material use a genuine Epson cleaning kit to remove the stains Use a small amount of ...

Page 139: ...sing a soft cloth or a genuine Epson cleaning kit cImportant Do not place too much force on the glass surface Do not use a brush or a hard tool Any scratches on the glass may affect the scan quality Do not spray cleaner directly onto the glass surface 5 Wipe off any stains on the sensors with a cotton swab Maintenance Cleaning Inside the Scanner 139 ...

Page 140: ... Roller Assembly Kit for more details 7 Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller Maintenance Cleaning Inside the Scanner 140 ...

Page 141: ...ine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller 10 Close the scanner cover 11 Plug in the AC adapter and then turn on the scanner 12 Select Scanner Maintenance from the home screen 13 On the Scanner Maintenance screen select Roller Cleaning 14 Pull the lever to open the scanner cover The scanner enters roller cleaning mode Mai...

Page 142: ...ter Repeat this until the rollers are clean Caution Be careful not to get your hands or hair caught in the mechanism when operating the roller This could cause an injury 16 Close the scanner cover The scanner exits roller cleaning mode Related Information Cleaning Kit Codes on page 30 Replacing the Roller Assembly Kit on page 143 Maintenance Cleaning Inside the Scanner 142 ...

Page 143: ...ife cycle of the rollers When a replacement message is displayed on the control panel or your computer screen follow the steps below to replace it A pickup roller B separation roller 1 Press the P button to turn off the scanner 2 Unplug the AC adapter from the scanner 3 Pull the lever and open the scanner cover Maintenance Replacing the Roller Assembly Kit 143 ...

Page 144: ...d remove it 5 Pull down the fixture of the roller axis and then slide and remove the installed pickup rollers cImportant Do not pull out the pickup roller forcibly This could damage the inside of the scanner Maintenance Replacing the Roller Assembly Kit 144 ...

Page 145: ...ickup roller to the left and insert it into the hole in the scanner Press the fixture to secure it 7 Put the edge of the cover of the pickup roller into the groove and slide it Close the cover firmly Maintenance Replacing the Roller Assembly Kit 145 ...

Page 146: ...ly Make sure the pickup rollers are installed correctly if the cover is hard to close Do not install the cover while it is raised 8 Push the hooks on both ends of the separation roller cover to open the cover Maintenance Replacing the Roller Assembly Kit 146 ...

Page 147: ...on rollers are installed correctly 12 Close the scanner cover 13 Plug in the AC adapter and then turn on the scanner 14 Reset the scan number on the control panel Note Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority Do not disassemble them Related Information Roller Assembly Kit Codes on page 29 Resetting the Number of Scans Reset ...

Page 148: ...d turns off automatically Any increase will affect the product s energy efficiency Consider the environment before making any changes 1 Select Settings on the home screen 2 Select Basic Settings 3 Select Power Off Settings and then make settings Note Available features may vary depending on the location of purchase Transporting the Scanner When you need to transport the scanner to move or for repa...

Page 149: ...the packing materials that came with the scanner and then repack the scanner in its original box or a sturdy box Updating Applications and Firmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware Maintenance Updating Applications and Firmware 149 ...

Page 150: ...r firmware updates and notify you if any are available 1 Select Settings on the home screen 2 Select System Administration Firmware Update Update Note Select Notification On to set the scanner to regularly check for available firmware updates 3 Check the message displayed on the screen and start searching for available updates 4 If a message is displayed on the LCD screen informing you that a firm...

Page 151: ...cting to the Internet You can download the device s firmware from Epson website on the computer and then connect the device and the computer by USB cable to update the firmware If you cannot update over the network try this method Note Before updating make sure that the application Epson ScanSmart is installed on your computer If Epson ScanSmart is not installed install it again 1 Check the Epson ...

Page 152: ...ng Problems Scanner Problems 153 Problems when Preparing Network Scanning 154 Problems Starting Scanning 155 Paper Feeding Problems 164 Scanned Image Problems 167 Uninstalling and Installing Applications 172 ...

Page 153: ...ntation for more details Make sure the scanner is connected to your computer properly Install Epson ScanSmart on your computer Install the latest version of the application Make sure the AC adapter is securely connected to the scanner and an electrical outlet Check that the electrical outlet is working Plug another device into the electrical outlet and check that you can turn the power on Check th...

Page 154: ...e scanner to the mail server perform the connection test from the scanner Also check the connection from the client computer to the server to check the communication status Initializing the settings If the settings and communication status show no problem the problems may be solved by disabling or initializing the network settings of the scanner and then setting up again Cannot Access Web Config T...

Page 155: ...icate update the certificate For CA signed Certificate take the certificate again for the scanner The proxy server setting of local address is not set to web browser Solutions When the scanner is set to use a proxy server configure the web browser not to connect to the local address via the proxy server Windows Select Control Panel Network and Internet Internet Options Connections LAN settings Pro...

Page 156: ... Network Scanner screen If you cannot search for the scanner or cannot scan even if the correct scanner is selected see the related information Related Information Cannot connect to a Network on page 157 The Scanner Cannot Connect by USB on page 159 Cannot Scan Even Though a Connection has been Correctly Established on page 159 Checking the Connection Status Mac OS Use Epson Scan 2 Utility to chec...

Page 157: ...puter or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the scanner closer to the wireless router turn off the wireless router and then turn it back on When changing the wirel...

Page 158: ...ly Select Settings Network Settings Advanced TCP IP on the scanner s control panel and then check the IP address and the subnet mask assigned to the scanner Restart the wireless router or reset the network settings for the scanner Re setting the Network Connection on page 178 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make...

Page 159: ...ion has been Correctly Established Required applications are not installed on your computer Solutions Make sure the application Epson ScanSmart is installed If Epson ScanSmart is not installed install it again Installing Your Applications on page 173 If you are using any TWAIN compliant programs the correct scanner is not selected as the source setting Windows Solutions Make sure that you select t...

Page 160: ...es for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then scanner Move the scanner and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again Devices cannot r...

Page 161: ...ess is incorrectly assigned Solutions If the IP address assigned to the scanner is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Select Settings Network Settings Advanced TCP IP on the scanner s control panel and then check the IP address and the subnet mask assigned to the scanner Restart the wireless router or reset the network settings for the s...

Page 162: ...e when reconnecting to the network Obtain the IP address again Make sure the DNS setting is correct Contact your network administrator about the DNS settings The computer name and the IP address may differ when the management table of the DNS server is not updated Contact your DNS server administrator Authentication error Check the location user name and password Make sure the user name and the pa...

Page 163: ...ge Only XX page s have been sent Check if the destination has enough space Saving the Scanned Images Takes a Long Time It takes a long time for the name resolution to correspond to the Domain Name and the IP Address Check the following points Make sure the DNS setting is correct Make sure each DNS setting is correct when checking the Web Config Make sure the DNS domain name is correct Cannot Send ...

Page 164: ... and scan originals one by one Related Information Scanning Different Sizes or Types of Originals One by One Continuously Automatic Feeding Mode on page 125 You can scan different sizes or types of originals one by one using Automatic Feeding Mode In this mode the scanner starts scanning automatically when originals are loaded into the scanner Cleaning Inside the Scanner on page 138 Removing Jamme...

Page 165: ... from the output tray in the direction of the arrow cImportant Make sure there is no paper inside the scanner 5 Close the scanner cover Related Information Multiple Originals Are Fed Double Feed on page 164 Paper Protection Does not Work Correctly on page 166 Solving Problems Paper Feeding Problems Removing Jammed Originals from the Scanner 165 ...

Page 166: ...our original is damaged check that this feature is enabled If it is already enabled increase the level of protection for the feature Related Information Scanner Settings on page 130 Removing Jammed Originals from the Scanner on page 164 The Originals Get Dirty Clean the inside of the scanner Related Information Cleaning Inside the Scanner on page 138 Scanning Speed Slows Down when Scanning Continu...

Page 167: ...feature alert message appears when dirt is detected on the scanner glass Select Settings on the home screen Scanner Settings Detect Glass Dirt and then select On Low or On High When an alert is displayed clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a soft cloth Note Depending on the dirt it may not be detected correctly If the detection does not work correctly...

Page 168: ...ble for Windows Note Epson Scan 2 Utility is one of the applications supplied with the scanner software 1 Start Epson Scan 2 Utility Windows 10 Click the start button and then select EPSON Epson Scan 2 Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs or Programs...

Page 169: ...ed image or text by increasing the resolution or adjusting the image quality Try increasing the resolution and then scanning Set the appropriate resolution for the purpose of your scanned image Click Settings in Epson ScanSmart Review Scans or on the Select Action window and then click the Scanner Settings tab Scan Settings button Main Settings tab on the Epson Scan 2 window Resolution Check that ...

Page 170: ... Resolution The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original Depending on the original the edge of the original may not scanned when automatically detecting the size of the original Click Settings in Epson ScanSmart Review Scans or on the Select Action window and then click the Scanner Settings tab Scan Settings button In Epson Scan 2 select the Main Se...

Page 171: ...nals with creases or wrinkles Paper type made of thermal paper such as receipts may deteriorate due to age or friction Scan them as soon as possible When saving to Microsoft Office or Searchable PDF files check that the correct languages are selected Check the Language in each save setting window Cannot Solve Problems in the Scanned Image If you have tried all of the solutions and have not solved ...

Page 172: ... Right click the start button or press and hold it and then select Control Panel Windows 8 1 Windows 8 Select Desktop Settings Control Panel Windows 7 Click the start button and select Control Panel 4 Select Uninstall a program in Programs 5 Select the application you want to uninstall 6 Click Uninstall Change or Uninstall Note If the User Account Control window is displayed click Continue 7 Follo...

Page 173: ...te If you cannot find the application you want to uninstall in the application list you cannot uninstall using the Uninstaller In this situation select Go Applications Epson Software select the application you want to uninstall and then drag it to the trash icon Installing Your Applications Follow the steps below to install the necessary applications Note Log on to your computer as an administrato...

Page 174: ...puter or Devices Connecting to a Scanner that has been Connected to the Network 175 Connecting a Smart Device and Scanner Directly Wi Fi Direct 176 Re setting the Network Connection 178 Checking the Network Connection Status 183 ...

Page 175: ... following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Scanner Follow the on screen instructions until the following...

Page 176: ... directly to the scanner without a wireless router and scan from the smart device About Wi Fi Direct Use this connection method when you are not using Wi Fi at home or at the office or when you want to connect the scanner and the computer or smart device directly In this mode the scanner acts as an wireless router and you can connect the devices to the scanner without having to use a standard wire...

Page 177: ...ected to the scanner in Wi Fi Direct Simple AP connection are disconnected Note If you want to disconnect a specific device disconnect from the device instead of the scanner Use one of the following methods to disconnect the Wi Fi Direct Simple AP connection from the device Disconnect the Wi Fi connection to the scanner s network name SSID Connect to another network name SSID Changing the Wi Fi Di...

Page 178: ... scanner in Wi Fi Direct Simple AP connection are disconnected Restore Default Settings Restore all Wi Fi Direct simple AP settings to their defaults The Wi Fi Direct simple AP connection information of the smart device saved to the scanner is deleted Note You can also set up from the Network tab Wi Fi Direct on Web Config for the following settings Enabling or disabling Wi Fi Direct simple AP Cha...

Page 179: ...ttings for Connecting to the Smart Device You can use the scanner from a smart device when you connect the scanner to the same Wi Fi network SSID as the smart device To use the scanner from a smart device set up from the following website Access to the website from the smart device that you want to connect to the scanner http epson sn Setup When Changing the Computer When changing the computer mak...

Page 180: ...en click Next Select Connect via wireless network Wi Fi and then click Next Follow the on screen instructions to finish setup Making Wi Fi Settings from the Control Panel You can make network settings from the scanner s control panel in several ways Choose the connection method that matches the environment and conditions that you are using If you know the information for the wireless router such a...

Page 181: ...tings use the SSID written on the label If you cannot find any information see the documentation provided with the wireless router The password is case sensitive If you do not know the password check if the information is written on the label of the wireless router On the label the password may be written Network Key Wireless Password and so on If you are using the wireless router with its default...

Page 182: ...eless router by using a PIN code You can use this method to set up if an wireless router is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the wireless router 1 Tap on the home screen 2 Select Router 3 Tap Start Setup If the network connection is already set up the connection details are displayed Tap Change to Wi Fi connection or Change Settings to change the setting...

Page 183: ...i Fi Setup The scanner is not connected to a wireless Wi Fi network The scanner is searching for SSID unset IP address or having a problem with a wireless Wi Fi network The scanner is connected to a wireless Wi Fi network The number of bars indicates the signal strength of the connection The more bars there are the stronger the connection The scanner is not connected to a wireless Wi Fi network in...

Page 184: ...puter Windows only By using the command prompt check the connection status of the computer and the connection path to the scanner This will lead you to solve the problems ipconfig command Display the connection status of the network interface that is currently used by the computer By comparing the setting information with actual communication you can check whether the connection is correct In case...

Page 185: ...list of routers passing through the destination host and the routing of communication Format pathping xxx xxx xxx xxx Examples pathping 192 0 2 222 Adding or Replacing the Computer or Devices Checking the Network Connection Status Chec 185 ...

Page 186: ...e Scanner to the Network Manually 187 Introduction of Product Security Features 190 Administrator Settings 191 Disabling the External Interface 196 Monitoring a Remote Scanner 197 Backing Up the Settings 198 Advanced Security Settings 200 ...

Page 187: ...ction information SSID Password These are the SSID network name and the password of the access point that the scanner connects to If MAC address filtering has been set register the MAC address of the scanner in advance to register the scanner See the following for the supported standards Wi Fi Specifications on page 231 DNS server information IP address for primary DNS IP address for secondary DNS...

Page 188: ... DHCP server or router The information to connect to the network subnet mask default gateway DNS server and so on is set automatically so you can easily connect the device to the network If the device or the router is turned off or depending on the DHCP server settings IP address may change when re connecting We recommend managing devices other than the IP address and communicating with protocols ...

Page 189: ...btain IP Address When you set the IP address automatically by using the DHCP function of router select Auto In that case the IP Address Subnet Mask and Default Gateway on step 5 to 6 are also set automatically so go to step 7 5 Enter the IP address Focus moves to the forward segment or the back segment separated by a period if you select l and r Confirm the value reflected on the previous screen 6...

Page 190: ...t Confirm the value reflected on the previous screen 6 Enter the port number for the proxy server Confirm the value reflected on the previous screen 7 Tap Start Setup Connecting to the Wireless LAN Wi Fi You can connect the scanner to the wireless LAN Wi Fi in several ways Choose the connection method that matches the environment and conditions that you are using If you know the information for th...

Page 191: ... Configuring the Administrator Password on page 191 Disabling the External Interface on page 196 Administrator Settings Configuring the Administrator Password When you set the administrator password you can prevent the users from changing system management settings You can set and change the administrator password using either Web Config the scanner s control panel or Epson Device Admin When using...

Page 192: ...tab Delete Administrator Password and then enter the administrator password Related Information Running Web Config on a Web Browser on page 26 Controlling the Panel Operation If you set the administrator password and enable the Lock Setting you can lock the items related to the scanner s system settings so that users cannot change them Enabling the Lock Setting Enable the Lock Setting for the scan...

Page 193: ... for Settings Menu This is a list of the Lock Setting items in Settings on the control panel Settings menu Panel Lock Basic Settings LCD Brightness Sounds Sleep Timer Power Off Timer Date Time Settings Language Keyboard Operation Time Out PC Connection via USB Direct power on Scanner Settings Slow Double Feed Stop Timing DFDS Function Paper Protection Detect Glass Dirt Ultrasonic Double Feed Detec...

Page 194: ...ings Wi Fi Setup Network Status Advanced Web Service Settings Epson Connect Services Contacts Manager Register Delete Frequent View Options Search Options System Administration Contacts Manager Admin Settings Password Encryption Customer Research Restore Default Settings Firmware Update WSD Settings Administrator Information Administrator Settings Controlling the Panel Operation 194 ...

Page 195: ... Cleaning Reset the Number of Scans How to Clean Glass Cleaning Roller Replacement Alert Setting Count Alert Setting Regular Cleaning Alert Settings Regular Cleaning Alert Settings Count Alert Setting To be locked Not to be locked Logging on to the Scanner as an Administrator If the administrator password is set to the scanner you need to log on as an administrator to operate the locked menu items...

Page 196: ... can disable the interface that is used to connect the device to the scanner Make the restriction settings to restrict scanning other than via network Note You can also make the restriction settings on the scanner s control panel PC Connection via USB Settings Basic Settings PC Connection via USB 1 Access Web Config and select the Product Security tab External Interface 2 Select Disable on the fun...

Page 197: ...IP address DNS server etc Usage Status Check the first day of scanning scanning count etc Hardware Status Check the status of each function of the scanner Panel Snapshot Displays a snapshot of the screen displayed on the scanner s control panel Receiving Email Notifications When Events Occur About Email Notifications This is the notification function that when events such as scanning stop and scan...

Page 198: ...a notification to the email address set for number 1 in Email Address Settings when the admin password is changed select the check box for column 1 on the line Administrator password changed 6 Click OK Confirm that an email notification will be sent by causing an event Example The administrator password has been changed Related Information Running Web Config on a Web Browser on page 26 Items for E...

Page 199: ...gs such as the device name and IPv6 address select Enable to select the individual settings of device and select more items Only use the selected values for the replacement scanner Related Information Running Web Config on a Web Browser on page 26 Import the settings Import the exported Web Config file to the scanner cImportant When importing values that include individual information such as a sc...

Page 200: ...eatures A protocol or service that is applied to features allowed or prohibited separately Reducing security risks that may occur through unintended use by preventing users from using unnecessary functions SSL TLS communications The communication content is encrypted with SSL TLS communications when accessing to the Epson server on the Internet from the scanner such as communicating to the compute...

Page 201: ...to communicate settings information in order to reduce security risks such as tampering or interception Make sure you configure the administrator password before setting IPsec IP filtering or IEEE802 1X Controlling Using Protocols You can scan using a variety of pathways and protocols Also you can use network scanning from an unspecified number of network computers You can lower unintended securit...

Page 202: ...ed to set up devices monitoring and so on SNMPv3 Settings You can specify whether or not to enable SNMPv3 This is used to set up encrypted devices monitoring etc Protocol Setting Items Bonjour Settings Items Setting value and Description Use Bonjour Select this to search for or use devices through Bonjour Bonjour Name Displays the Bonjour name Bonjour Service Name Displays the Bonjour service name...

Page 203: ...authority when SNMPv1 v2c is enabled Se lect Read Only or Read Write Community Name Read Only Enter 0 to 32 ASCII 0x20 to 0x7E characters Community Name Read Write Enter 0 to 32 ASCII 0x20 to 0x7E characters SNMPv3 Settings Items Setting value and Description Enable SNMPv3 SNMPv3 is enabled when the box is checked User Name Enter between 1 and 32 characters using 1 byte characters Authentication S...

Page 204: ... path of the scanner s certificate when accessing the server of the other party or Web Config For the CA Certificate set when to validate the path of server certificate accessing from the scanner For the scanner set to certify the path of the CA signed Certificate for SSL TLS connection You can obtain the CA certificate of the scanner from the Certification Authority where the CA certificate is is...

Page 205: ...te authority Create a request according to rules of each certificate authority 4 Click OK A completion message is displayed 5 Select the Network Security tab Next select SSL TLS Certificate or IPsec IP Filtering Client Certificate or IEEE802 1X Client Certificate 6 Click one of the download buttons of CSR according to a specified format by each certificate authority to download a CSR to a computer...

Page 206: ...ork tab Email Server Basic Importing a CA signed Certificate Import the obtained CA signed Certificate to the scanner cImportant Make sure that the scanner s date and time is set correctly Certificate may be invalid If you obtain a certificate using a CSR created from Web Config you can import a certificate one time 1 Access Web Config and then select the Network Security tab Next select SSL TLS C...

Page 207: ... created from a computer specify a private key file that is match a certificate Password If the file format is Certificate with Private Key PKCS 12 enter the password for encrypting the private key that is set when you obtain the certificate CA Certificate 1 If your certificate s format is Certificate PEM DER import a certificate of a certificate authority that issues a CA signed Certificate used ...

Page 208: ... parameter is stored to the common name and the others are stored to the alias field for the subject of the certificate Example Scanner s IP address 192 0 2 123 Scanner name EPSONA1B2C3 Common name EPSONA1B2C3 EPSONA1B2C3 local 192 0 2 123 4 Specify a validity period for the certificate 5 Click Next A confirmation message is displayed 6 Click OK The scanner is updated Note You can check the certif...

Page 209: ...ck Reboot Network and then check that the deleted CA Certificate is not listed on the updated screen Related Information Running Web Config on a Web Browser on page 26 SSL TLS Communication with the Scanner When the server certificate is set using SSL TLS Secure Sockets Layer Transport Layer Security communication to the scanner you can encrypt the communication path between computers Do this if y...

Page 210: ...2 Specify a certificate to use on Server Certificate Self signed Certificate A self signed certificate has been generated by the scanner If you do not obtain a CA signed certificate select this CA signed Certificate If you obtain and import a CA signed certificate in advance you can specify this 3 Click Next A confirmation message is displayed 4 Click OK The scanner is updated Related Information ...

Page 211: ...nfigure group policies 1 Access Web Config and then select the Network Security tab IPsec IP Filtering Basic 2 Enter a value for each item 3 Click Next A confirmation message is displayed 4 Click OK The scanner is updated Related Information Running Web Config on a Web Browser on page 26 Default Policy Setting Items Default Policy Items Settings and Explanation IPsec IP Filtering You can enable or...

Page 212: ... obtain and import a CA signed certificate in advance ID Type If you select Pre Shared Key for Authentication Method select the type of ID for the scanner ID Enter the scanner s ID that matches the type of ID You cannot use and for the first character Distinguished Name Enter 1 to 255 1 byte ASCII 0x20 to 0x7E characters You need to include IP Address Enter IPv4 or IPv6 format FQDN Enter a combina...

Page 213: ...n 1 and 127 characters Confirm Pre Shared Key Enter the key you configured for confirmation Encapsulation If you select IPsec for Access Control you need to configure an encapsulation mode Items Settings and Explanation Transport Mode If you only use the scanner on the same LAN select this IP packets of layer 4 or later are encrypted Tunnel Mode If you use the scanner on the Internet capable netwo...

Page 214: ...for ESP This is available when ESP is selected for Security Protocol AH Authentication Select the encryption algorithm for AH This is available when AH is selected for Security Protocol Configuring Group Policy A group policy is one or more rules applied to a user or user group The scanner controls IP packets that match with configured policies IP packets are authenticated in the order of a group ...

Page 215: ...ice Name for Method of Choosing Port select an option Transport Protocol If you select Port Number for Method of Choosing Port you need to configure an encapsulation mode Items Settings and Explanation Any Protocol Select this to control all protocol types TCP Select this to control data for unicast UDP Select this to control data for broadcast and multicast ICMPv4 Select this to control ping comm...

Page 216: ...nation Authentication Method If you select IPsec for Access Control select an option Used certificate is common with a default policy Pre Shared Key If you select Pre Shared Key for Authentication Method enter a pre shared key between 1 and 127 characters Confirm Pre Shared Key Enter the key you configured for confirmation Administrator Information Advanced Security Settings Encrypted Communicatio...

Page 217: ...e key you configured for confirmation Remote Authentication Method If you select IPsec for Access Control select an option Used certificate is common with a default policy ID Type If you select Pre Shared Key for Authentication Method select the type of ID for the device that you want to authenticate ID Enter the scanner s ID that matches to the type of ID You cannot use and for the first characte...

Page 218: ... select Any for some of the settings and select an item other than Any for the other settings the device may not communicate depending on the other device that you want to authenticate Items Settings and Explanation IKE Encryption Select the encryption algorithm for IKE The items vary depending on the version of IKE Authentication Select the authentication algorithm for IKE Key Exchange Select the...

Page 219: ...n and the a scanner driver SNMP UDP 161 Any port Acquiring and configuring of MIB from applications such as Epson Device Admin and the Epson scanner driver WSD TCP Any port 5357 Controlling WSD WS Discovery UDP 3702 Any port Searching for a scanner from WSD Network Scan TCP 1865 Any port Forwarding scan data from Epson ScanSmart Network Push Scan Discovery UDP 2968 Any port Searching for a compute...

Page 220: ...p Policy Check the box Access Control Permit Access Remote Address Host IP address of a client Method of Choosing Port Service Name Service Name Check the box of ENPC SNMP HTTP Local HTTPS Local and Network Scan Receiving access from a specified IP address only This example allows a specified IP address to access the scanner Default Policy IPsec IP Filtering Enable Access Control Refuse Access Gro...

Page 221: ...nfiguring a CA Certificate on page 208 Connecting the Scanner to an IEEE802 1X Network Configuring an IEEE802 1X Network When you set IEEE802 1X to the scanner you can use it on the network connected to a RADIUS server a LAN switch with authentication function or an access point 1 Access Web Config and then select the Network Security tab IEEE802 1X Basic 2 Enter a value for each item If you want ...

Page 222: ...alidation regardless of the authentication method Import the certificate in CA Certificate Anonymous Name If you select PEAP TLS or PEAP MSCHAPv2 for EAP Type you can configure an anonymous name instead of a user ID for a phase 1 of a PEAP authentication Enter 0 to 128 1 byte ASCII 0x20 to 0x7E characters Encryption Strength You can select one of the followings High AES256 3DES Middle AES256 3DES ...

Page 223: ...iltering Basic Default Policy or Group Policy When you change the pre shared key configure the pre shared key for computers Related Information Running Web Config on a Web Browser on page 26 Encrypted Communication Using IPsec IP Filtering on page 211 Cannot Communicate with IPsec Communication Specify the algorithm that the scanner or the computer does not support The scanner supports the followi...

Page 224: ...se a static IP address The IP address of the computer has been changed or cannot be used When the IP address registered to the remote address on Group Policy has been changed or cannot be used IPsec communication cannot be performed Disable IPsec using the scanner s control panel If the DHCP is out of date rebooting or the IPv6 address is out of date or has not been obtained then the IP address re...

Page 225: ...the scanner after sending the CSR to a certificate authority Obtain the CA signed certificate again with the CSR CA signed Certificate is more than 5KB You cannot import a CA signed Certificate that is more than 5KB The password for importing the certificate is incorrect Enter the correct password If you forget the password you cannot import the certificate Re obtain the CA signed Certificate Rela...

Page 226: ...ed Certificate on page 205 Warning Relating to a Digital Certificate Appears Messages Cause What to do Enter a Server Certificate Cause You have not selected a file to import What to do Select a file and click Import CA Certificate 1 is not entered Cause CA certificate 1 is not entered and only CA certificate 2 is entered What to do Import CA certificate 1 first Invalid value below Cause Unsupport...

Page 227: ...certificate see the website of the certificate authority Cannot use the Server Certificates that include more than three CA certificates Cause The certificate file in PKCS 12 format contains more than 3 CA certificates What to do Import each certificate as converting from PKCS 12 format to PEM format or import the certificate file in PKCS 12 format that contains up to 2 CA certificates The certifi...

Page 228: ...use Cannot finish the configuration because the communication between the scanner and computer failed or the file cannot be read by some errors What to do After checking the specified file and communication import the file again Related Information About Digital Certification on page 204 Delete a CA signed Certificate by Mistake There is no backup file for the CA signed certificate If you have the...

Page 229: ...er Specifications 230 Network Specifications 231 Memory Device Specifications 233 Using Port for the Scanner 233 Dimensions and Weight Specifications 235 Electrical Specifications 235 Environmental Specifications 236 System Requirements 236 ...

Page 230: ...aper input Face down loading Paper output Face down ejection Paper capacity 100 sheets of paper at 80 g m2 Color Depth Color 30 bits per pixel internal 10 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 10 bits per pixel internal 8 bits per pixel external Black and white 10 bits per pixel internal 1 bit per pixel external Interface SuperSp...

Page 231: ...11 12 13 Coordination Modes Infrastructure Wi Fi Direct Simple AP 2 3 Security Protocols 4 WEP 64 128bit WPA2 PSK AES 5 WPA3 SAE AES WPA2 WPA3 Enterprise 1 Only available for the HT20 2 Not supported for IEEE 802 11b 3 Infrastructure and Wi Fi Direct modes can be used simultaneously 4 Wi Fi Direct supports WPA2 PSK AES only 5 Complies with WPA2 standards with support for WPA WPA2 Personal Table B ...

Page 232: ...these channels and use of the product outdoors over these channels varies by location For more information see http support epson net wifi5ghz 4 Not supported for IEEE 802 11b 5 Infrastructure and Wi Fi Direct modes can be used simultaneously 6 Wi Fi Direct only supports WPA2 PSK AES 7 Complies with WPA2 standards with support for WPA WPA2 Personal Network Functions and IPv4 IPv6 Functions Support...

Page 233: ...ires a dedicated driver A device with security settings password encryption and so on Epson cannot guarantee all operations of externally connected devices Using Port for the Scanner The scanner uses the following port These ports should be allowed to become available by the network administrator as necessary Technical Specifications Using Port for the Scanner 233 ...

Page 234: ...hen collecting user information When using the contacts from the scanner User authentication when using the scan to network folder SMB from the scanner KDC server Kerberos 88 Control WSD Client computer WSD TCP 5357 Search the computer when push scanning from Epson ScanSmart Client computer Network Push Scan Discovery 2968 Client computer Discover the scanner from an application such as EpsonNet C...

Page 235: ... 13 W Ready mode Approx 6 7 W Sleep mode Approx 1 0 W Power off Approx 0 1 W Wi Fi Connection Operating Approx 13 W Ready mode Approx 6 9 W Sleep mode Approx 1 4 W Power off Approx 0 1 W Note For European users see the following Website for details on power consumption http www epson eu energy consumption AC Adapter Electrical Specifications Model A461H AC 100 240 V A462E AC 220 240 V Rated Input ...

Page 236: ...void operating the scanner in direct sunlight near a strong light source or in extremely dusty conditions System Requirements Supported operating systems may vary depending on the application Windows Windows 10 32 bit 64 bit Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Mac OS 1 2 macOS Catalina macOS Mojave macOS High Sierra macOS Sierra OS X El Capitan OS X Yosemite 3...

Page 237: ...Standards and Approvals Standards and Approvals for European Models 238 Standards and Approvals for U S Models 238 ...

Page 238: ... product conforms to Part 15 of the FCC Rules and RSS 210 of the IC Rules Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interfe...

Page 239: ...AC adapter A461H Safety UL60950 1 CAN CSA C22 2 No 60950 1 EMC FCC Part 15 Subpart B Class B CAN ICES 3 B NMB 3 B Standards and Approvals Standards and Approvals for U S Models 239 ...

Page 240: ...Where to Get Help Technical Support Web Site 241 Contacting Epson Support 241 ...

Page 241: ...y if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product...

Page 242: ...rvices available from Epson Singapore are World Wide Web http www epson com sg Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries and Technical Support via e mail are available Epson HelpDesk Toll Free 800 120 5564 Our HelpDesk team can help you with the following over the phone Sales enquiries and product information Product usage questions o...

Page 243: ...785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Phone 62 1500 766 Fax 62 21 808 66 799 Our Hotline team can help you with the following over the phone or fax Sales enquir...

Page 244: ...i Lt 1 Jl Jenderal Sudirman Kav 3 Jakarta Pusat DKI JAKARTA 10220 6221 5724335 ess epson indonesia co id EAST JAWA ESS SURABAYA Ruko Surya Inti Jl Jawa No 2 4 Kav 29 Surabaya Jawa Timur 6231 5014949 esssby epson indonesia co id BANTEN ESS SERPONG Ruko Mall WTC Matahari No 953 Serpong Banten 6221 53167051 53167052 esstag epson indonesia co id CENTRAL JAWA ESS SEMARANG Komplek Ruko Metro Plaza Block...

Page 245: ...ivers Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail E...

Page 246: ...ippines Corporation at the telephone fax numbers and e mail address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Philippines Customer Care Toll Free PLDT 1 800 1069 37766 Toll Free Digital 1 800 3 0037766 Metro Manila 632 441 9030 Web Site https www epson com ph contact ...

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