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Epson EcoTank ET-2840, User Manual

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Epson EcoTank ET-2840 User Manual Download Page 183

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Important:

Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction.

6.

Close the scanner unit.

For safety, the scanner unit is closed in two steps.

Note:

The scanner unit must be closed completely before it can be opened again.

Solving Problems

>

Paper Gets Jammed

>

Removing Jammed Paper

183

Summary of Contents for EcoTank ET-2840

Page 1: ...User s Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6950 01 EN ...

Page 2: ...ons Front 19 Inside 20 Rear 21 Guide to the Control Panel Control Panel 24 Home Screen Configuration 25 Guide to the Network Icon 26 Entering Characters 26 Viewing Animations 27 Loading Paper Paper Handling Precautions 29 Paper Size and Type Settings 30 List of Paper Type 30 Loading Papers 31 Loading Paper in the Rear Paper Feeder 31 Loading Various Paper 33 Loading Envelopes 33 Loading Long Paper...

Page 3: ...e Feature that Saves Incoming Faxes to the Computer 102 Maintaining the Printer Checking the Ink Level 104 Improving Print Copy Scan and Fax Quality 104 Checking and Cleaning the Print Head 104 Running Power Cleaning 106 Preventing nozzle clogging 107 Aligning the Print Head 107 Cleaning the Paper Path for Ink Smears 108 Cleaning the Scanner Glass 108 Cleaning the ADF 109 Cleaning the Printer 111 ...

Page 4: ...ws 198 The Print Settings Menu is Not Displayed Mac OS 199 A Message Prompting You to Reset the Ink Level is Displayed Even After Refilling the Ink 199 The Ink Level Display does not Change Even After Refilling the Ink 199 Cannot Make Calls on the Connected Telephone 199 Sender s Fax Number Not Displayed 199 Sender s Fax Number Displayed on Received Faxes is Wrong 200 Answering Machine Cannot Answ...

Page 5: ...e to Get Help Technical Support Web Site 236 Contacting Epson Support 236 Before Contacting Epson 236 Help for Users in Europe 236 Help for Users in Taiwan 237 Help for Users in Australia 237 Help for Users in New Zealand 238 Help for Users in Singapore 238 Help for Users in Thailand 238 Help for Users in Vietnam 239 Help for Users in Indonesia 239 Help for Users in Hong Kong 242 Help for Users in...

Page 6: ...Guide to This Manual Introduction to the Manuals 7 Guide to Web Movie Manuals 7 Searching for Information 8 Printing Only the Pages You Need 8 About This Manual 9 Trademarks 10 Copyright 11 ...

Page 7: ... is used for the ET 4810 Series L5590 Series and ET 2840 Series L3560 Series The following features are only available for the ET 4810 Series L5590 Series Faxing ADF Automatic Document Feeder Ethernet connection Information on the Latest Manuals Paper manual Visit the Epson Europe support website at http www epson eu support or the Epson worldwide support website at http support epson net Digital ...

Page 8: ... information you want to find in the search window and then click Search Hits are displayed as a list Click one of the displayed hits to jump to that page Jumping directly from bookmarks Click a title to jump to that page Click or to view the lower level titles in that section To return to the previous page perform the following operation on your keyboard Windows Hold down Alt and then press Mac O...

Page 9: ...ormation Links to related sections Provides Web Movie Manuals of the operating instructions See the related information link Notes on Screenshots and Illustrations Screenshots of the printer driver are from Windows 10 or macOS High Sierra 10 13 The content displayed on the screens varies depending on the model and situation Illustrations used in this manual are examples only Although there may be ...

Page 10: ...Windows Server 2012 R2 operating system Microsoft Windows Server 2012 operating system Microsoft Windows Server 2008 R2 operating system Microsoft Windows Server 2008 operating system Microsoft Windows Server 2003 R2 operating system Microsoft Windows Server 2003 operating system Mac OS In this manual Mac OS is used to refer to Mac OS X 10 9 5 or later as well as macOS 11 or later Trademarks EPSON...

Page 11: ...n The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by the purchaser or third parties as a result of accident misuse or...

Page 12: ...Important Instructions Safety Instructions 13 Printer Advisories and Warnings 14 Protecting Your Personal Information 17 ...

Page 13: ...or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the operation of cardiac pacemakers If the LCD screen is damaged contact your dealer If the liquid crystal solution gets on ...

Page 14: ...uilding installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices...

Page 15: ...a router or firewall Advisories and Warnings for Using the Printer with a Wireless Connection Radio waves from this printer may negatively affect the operation of medical electronic equipment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the medical facilities and follow all poste...

Page 16: ...r Password It can be changed from the printer control panel and Web Config When changing the password set it with at least 8 single byte alphanumerical characters and symbols Related Information Application for Configuring Printer Operations Web Config on page 210 Operations that Require You to Enter the Administrator Password If you are prompted to enter the administrator password when performing...

Page 17: ...Personal Information When you give the printer to someone else or dispose of it erase all the personal information stored in the printer s memory by selecting Settings Restore Default Settings Clear All Data and Settings on the control panel Important Instructions Protecting Your Personal Information 17 ...

Page 18: ...Part Names and Functions Front 19 Inside 20 Rear 21 ...

Page 19: ...s originals ejected from the ADF Only for ET 4810 Series L5590 Series A Rear paper feeder Loads paper B Paper support Supports loaded paper C Edge guide Feeds the paper straight into the printer Slide to the edges of the paper D Output tray cover Opens automatically when printing starts E Output tray Holds the ejected paper Pull out manually and push it back in to store F Stopper Position the stop...

Page 20: ...ubstance from entering the printer Usually keep this guard closed E Output tray cover Opens automatically when printing starts F Output tray Holds the ejected paper Pull out manually and push it back in to store G Stopper Position the stopper to prevent printouts from falling from the output tray Inside A Document cover Blocks external light while scanning B Scanner glass Place the originals Part ...

Page 21: ...nk tank cover D Ink reservoir tank Ink tank Supplies ink to the print head E Ink tank unit Contains the ink tanks F Inner cover Open when removing jammed paper inside the printer G Scanner unit support Supports the scanner unit when opening it H Print head Ink is ejected from the print head nozzles underneath Rear A LAN port Connects a LAN cable B USB port Connects a USB cable to connect with a co...

Page 22: ...e F Maintenance box cover Remove when replacing the maintenance box You need a flat head screwdriver to remove the maintenance box The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing Only for ET 4810 Series L5590 Series Part Names and Functions Rear 22 ...

Page 23: ...Guide to the Control Panel Control Panel 24 Home Screen Configuration 25 Entering Characters 26 Viewing Animations 27 ...

Page 24: ...u button Returns to the previous screen C Displays the solutions when you are in trouble D Stops the current operation E Enters numbers characters and symbols F Clears number settings such as the number of copies G Starts an operation such as printing or copying H Applies to a variety of functions depending on the situation I Turns on when received documents that have not yet been printed or saved...

Page 25: ...e noise the printer makes However enabling this may reduce print speed Depending on the paper type and print quality settings you selected there may be no difference in the printer s noise level Allows you to make settings related to maintenance printer settings and operations Displays the Help screen You can view the operating instructions or the solutions to problems Displays the menus recommend...

Page 26: ...e number of bars indicates the signal strength of the connection The more bars there are the stronger the connection The printer is not connected to a wireless Wi Fi network in Wi Fi Direct Simple AP mode The printer is connected to a wireless Wi Fi network in Wi Fi Direct Simple AP mode Entering Characters To enter characters and symbols for network settings and register contacts from the control...

Page 27: ...he left backspace OK Enters the selected characters Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen Press button Displays the help screen Select How To and then select the items that you want to view Select How to at the bottom of the operation screen Displays the context sensitive animation Guide to the Control ...

Page 28: ...Loading Paper Paper Handling Precautions 29 Paper Size and Type Settings 30 Loading Papers 31 Loading Various Paper 33 ...

Page 29: ...out Paper feed problems may occur frequently for manual 2 sided printing when printing on one side of pre printed paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Make sure you are using long grain paper If you are not sure what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifi...

Page 30: ...y the paper settings screen automatically when you load paper select the menus on the home screen as described below Settings Printer Setup Paper Source Settings Paper Setup Auto Display Off Related Information Paper Setup Auto Display on page 213 List of Paper Type To obtain optimum printing results select the paper type that suits the paper Media Name Media Type Control Panel Printer Driver Smar...

Page 31: ...lf Adhesive Sheets Photo Quality Ink Jet Epson Photo Quality Ink Jet For smart devices these media types can be selected when printing using Epson Smart Panel Loading Papers Loading Paper in the Rear Paper Feeder 1 Pull out the paper support ET 4810 Series L5590 Series ET 2840 Series L3560 Series Loading Paper Loading Papers Loading Paper in the Rear Paper Feeder 31 ...

Page 32: ...paper short edge first However when you have set the long edge as the width of the user defined size load paper long edge first 4 Slide the edge guides to the edges of the paper ET 2840 Series L3560 Series Close the feeder guard after sliding the edge guides cImportant ET 2840 Series L3560 Series Do not place objects on the feeder guard Doing so may prevent paper from feeding 5 Select the paper si...

Page 33: ...ings on page 30 Available Paper and Capacities on page 203 Unavailable Paper Types on page 205 Loading Various Paper Loading Envelopes Load envelopes at the center of the paper support short edge first with the flap facing down and slide the edge guides to the edges of the envelopes Related Information Available Paper and Capacities on page 203 Unavailable Paper Types on page 205 Loading Paper Loa...

Page 34: ...y A diagonal cut may cause paper feed problems Long paper cannot be held in the output tray Prepare a box and so on to make sure that paper does not fall on the floor Do not touch paper that is being fed or ejected It could injure your hand or cause print quality to decline Related Information Available Paper and Capacities on page 203 Unavailable Paper Types on page 205 Loading Paper Loading Vari...

Page 35: ...Placing Originals Originals that are not Supported by the ADF 36 Placing Originals on the ADF 36 Placing Originals on the Scanner Glass 37 ...

Page 36: ...nkled deteriorated or curled Originals with binder holes Originals held together with tape staples paper clips etc Originals that have stickers or labels stuck to them Originals that are cut irregularly or not right angled Originals that are bound OHPs thermal transfer paper or carbon backs Placing Originals on the ADF 1 Align the edges of the originals 2 Slide out the ADF edge guide 3 Place the o...

Page 37: ...26 Placing Originals on the Scanner Glass 1 Open the document cover 2 Remove any dust or stains on the surface of the scanner glass using a soft dry clean cloth Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displaced or reduced Placing Originals Placing Originals on the Scanner Glass 37 ...

Page 38: ...e injured cImportant When placing bulky originals such as books prevent exterior light from shining directly onto the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged 5 Remove the originals after scanning Note If you leave the originals on the scanner glass for a long time they may stick to the surface of the glass Related Informati...

Page 39: ...Printing Printing Documents 40 Printing on Envelopes 56 Printing Photos 57 Printing Web Pages 57 Printing Using a Cloud Service 58 ...

Page 40: ...atures may not be supported Printing Using Easy Settings Note Operations may differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper in the Rear Paper Feeder on page 31 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer Printing Printing Documents Printing from a Computer 40 ...

Page 41: ...ys Help 7 Click OK to close the printer driver window 8 Click Print Related Information List of Paper Type on page 30 Available Paper and Capacities on page 203 Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver you can print easily by selecting the preset from the list Printing Printing Documents Printing from a Computer...

Page 42: ...ings select the registered setting name from Printing Presets and click OK Printing on 2 Sides The printer driver will automatically print odd pages and even pages separately When the odd pages have been printed turn over the paper according to the instructions and print the even pages Note This feature is not available for borderless printing Access the printer driver and then make the following ...

Page 43: ...then make the following settings On the Main tab select the 2 side printing method from 2 Sided Printing and then select Settings Booklet Related Information Paper for 2 Sided Printing on page 205 Cannot Perform Manual 2 sided Printing Windows on page 198 Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper Printing Printing Documents Printing from a C...

Page 44: ...Note This feature is not available with borderless printing Access the printer driver and then make the following settings On the More Options tab Output Paper select the size of the loaded paper Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage Note This feature is not available with borderless printing Printing ...

Page 45: ...nter a percentage Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to print one image on multiple sheets of paper You can create a larger poster by taping them together Note This feature is not available with 2 sided printing Access the printer driver and then make the following settings Main tab Multi Page 2x2 Poster etc Printing Printing Documents P...

Page 46: ...when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks Printing Printing Documents Printing from a Computer 46 ...

Page 47: ...oss marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks Printing Printing Documents Printing from a Computer 47 ...

Page 48: ...epeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks Printing Printing Documents Printing from a Computer 48 ...

Page 49: ...Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer 49 ...

Page 50: ...ed sheets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer 50 ...

Page 51: ...Header and Footer You can print information such as a user name and printing date in headers or footers Access the printer driver and then make the following settings More Options tab Watermark Features Header Footer Printing Printing Documents Printing from a Computer 51 ...

Page 52: ...s Anti Copy Pattern Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job You can specify the print settings for combined files such as multi page layout and 2 sided printing 1 On the printer driver s Main tab select Job Arranger Lite and then click OK 2 Click Print When you start printing the J...

Page 53: ...ure You can enhance the visibility of texts and images in printouts Color Universal Print is only available when the following settings are selected Paper Type Plain paper Quality Standard or a higher quality Color Color Applications Microsoft Office 2007 or later Text Size 96 pts or smaller Access the printer driver and then make the following settings More Options tab Color Correction Image Opti...

Page 54: ...le this feature if the bar code you printed cannot be scanned Deblurring may not always be possible depending on the circumstances You can use this feature for the following paper types and print quality Plain paper Standard Standard Vivid Envelope Standard Access the printer driver and then make the following settings Maintenance tab Extended Settings Barcode mode Printing Documents from Smart De...

Page 55: ...he home screen Printing Documents Using AirPrint AirPrint enables instant wireless printing from iPhone iPad iPod touch and Mac without the need to install drivers or download software Note If you disabled paper configuration messages on your printer control panel you cannot use AirPrint See the link below to enable the messages if necessary 1 Set up your printer for wireless printing See the link...

Page 56: ...sing Mopria Print Service Mopria Print Service enables instant wireless printing from Android smart phones or tablets Install Mopria Print Service from Google Play For more details access the Mopria Web site at https mopria org Printing on Envelopes Printing on Envelopes from a Computer Windows 1 Load envelopes in the printer Loading Envelopes on page 33 2 Open the file you want to print 3 Access ...

Page 57: ... labels CD DVD label printing is only supported by some models See the application s help for details Printing Web Pages Printing Web Pages from a Computer Epson Photo allows you to display web pages crop the specified area and then edit and print them See the application s help for details Printing Web Pages from Smart Devices Install Epson Smart Panel from the following URL or QR code https supp...

Page 58: ...chments such as documents or images to an email address assigned to the printer you can print that email and the attachments from remote locations such as your home or office printer Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote location you can print by changing the printer on the usual applications window See the Epson Conn...

Page 59: ...Copying Copying in Color or Monochrome 60 Copying by Enlarging or Reducing 61 Copying Multiple Originals onto One Sheet 61 Copying ID card 63 Copying Without Margins 64 More Menu Options for Copying 64 ...

Page 60: ...iginals on the Scanner Glass on page 37 3 Select Copy on the home screen To select an item use the u d l r buttons and then press the OK button 4 Select Color or B W 5 Set the number of copies as necessary 6 Press thex button Note The color size and border of the copied image are slightly different from the original Related Information More Menu Options for Copying on page 64 Copying Copying in Co...

Page 61: ... Settings Reduce Enlarge Related Information More Menu Options for Copying on page 64 Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet Copy 2 upColor When placing originals place them face down as shown below Copying Copying Multiple Originals onto One Sheet 61 ...

Page 62: ... vertically Note You can also select More to change the settings See the related information below for explanations of the setting items Related Information More Menu Options for Copying on page 64 Copying Copying Multiple Originals onto One Sheet 62 ...

Page 63: ...4 size paper Copy More Print Settings Settings ID Card Copy Place the original face down and slide it to the corner mark Place an ID card 5 mm away from the corner mark of the scanner glass Related Information More Menu Options for Copying on page 64 Copying Copying ID card 63 ...

Page 64: ...opies B W Copies the original in black and white monochrome Color Copies the original in color Print Settings The print settings screen is displayed To change the settings press the d button Density Increase the level of density when the copying results are faint Decrease the level of density when ink smears Paper Setting Select the paper size and the paper type you loaded Reduce Enlarge Configure...

Page 65: ... a single sided original onto a single sheet 2 up Copies two single sided originals onto a single sheet in 2 up layout Select the layout order and the orientation of your original Quality Select the quality for copying Selecting High provides higher quality printing but the printing speed may be slower ID Card Copy Scans both sides of an ID card and copies onto one side of a paper Borderless Copy ...

Page 66: ...Scanning Available Scanning Methods 67 Scanning Originals to a Computer 67 Scanning Using WSD 68 Scanning Originals to a Smart Device 71 ...

Page 67: ...r Windows Vista Windows XP or OS X Yosemite 10 10 OS X Mavericks 10 9 5 Epson Scan 2 application required to use the scanner feature See the following to check for installed applications Windows 11 Click the start button and then check the All apps Epson Software folder Epson ScanSmart and the EPSON folder Epson Scan 2 Windows 10 Click the start button and then check the Epson Software folder Epso...

Page 68: ...El Capitan 10 11 or later Epson ScanSmart automatically starts on your computer and scanning starts Note See the Epson ScanSmart help for detailed operation information for the software Click Help on the Epson ScanSmart screen to open the help You can not only start scanning from the printer but also from your computer by using Epson ScanSmart Scanning Using WSD You can save the scanned image to a...

Page 69: ...or Windows 8 or later the WSD port is set up automatically The following is necessary to set up a WSD port The printer and the computer are connected to the network The printer driver is installed on the computer 1 Turn the printer on 2 Click start and then click Network on the computer 3 Right click the printer and then click Install Click Continue when the User Account Control screen is displaye...

Page 70: ...een You can check the printer s name set on the network from the printer s control panel or by printing a network status sheet 4 Click Your device is ready to use 5 Check the message and then click Close 6 Open the Devices and Printers screen Windows 7 Click start Control Panel Hardware and Sound or Hardware Devices and Printers Scanning Scanning Using WSD Setting Up a WSD Port 70 ...

Page 71: ...n using with WSD Scanning Originals to a Smart Device Note Before scanning install Epson Smart Panel on your smart device 1 Place the originals Placing Originals on page 35 2 Start Epson Smart Panel on your smart device 3 Select scan menu on the home screen 4 Follow the on screen instructions to scan and save the images Scanning Scanning Originals to a Smart Device 71 ...

Page 72: ... Overview of this Printer s Fax Features 83 Sending Faxes Using the Printer 86 Receiving Faxes on the Printer 89 Menu Options for Faxing 92 Using Other Faxing Features 95 Sending a Fax from a Computer 95 Receiving Faxes on a Computer 100 ...

Page 73: ...er standard analogue telephone lines PSTN Public Switched Telephone Network and PBX Private Branch Exchange telephone systems You may not be able to use the printer with the following phone lines or systems VoIP phone line such as DSL or fiber optic digital service Digital phone line ISDN Some PBX telephone systems When adapters such as terminal adapters VoIP adapters splitters or DSL router are c...

Page 74: ...he LINE port on the back of the printer Related Information Connecting Your Phone Device to the Printer on page 75 Connecting to DSL or ISDN Connect a phone cable from the DSL modem or the ISDN terminal adapter to the LINE port on the back of the printer See the documentation provided with the modem or the adapter for more details Note If your DSL modem is not equipped with a built in DSL filter c...

Page 75: ... an external phone If you connect an answering machine make sure the printer s Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call 1 Remove the cap from the EXT port on the back of the printer 2 Connect the phone device and the EXT port with a phone cable Note When sharing a single phone line make sure you connect the phone device to the EX...

Page 76: ...ive faxes The Wizard is displayed automatically when the printer is turned on for the first time You can also display the wizard manually from the printer s control panel You need to run the wizard again in case the wizard is skipped when the printer is first turned on or when the connection environment has changed The items below are what you can set through the wizard Header Your Phone Number an...

Page 77: ...attern You can use one number for voice calls and another for fax calls Select the ring pattern assigned to fax calls in DRD Depending on the region On and Off are displayed as the DRD options Select On to use the distinctive ring feature 5 Make the Receive Mode setting If you do not need to connect a phone device to the printer Select No Receive Mode is set to Auto If you need to connect a phone ...

Page 78: ...rinter in offices that use extensions and require external access codes such as 0 and 9 to get an outside line 1 Select Settings on the printer s control panel To select an item use the u d l r buttons and then press the OK button 2 Select Fax Settings Basic Settings 3 Select Line Type and then select PBX 4 When sending a fax to an outside fax number using hash instead of the actual external acces...

Page 79: ...ne for its settings The printer s Rings to Answer setting may not be displayed depending on the region Related Information Basic Settings Menu on page 217 Making Settings to Receive Faxes Operating Only a Connected Phone Remote Receive You can start receiving incoming faxes by only picking up the handset and operating the phone without operating the printer at all The Remote Receive feature is ava...

Page 80: ...nd receive faxes on a computer FAX Utility must be installed on the computer connected by network or USB cable Making Save to Computer Setting to Receive Faxes You can receive faxes on a computer by using the FAX Utility Install FAX Utility on the client computer and make the setting For details see Basic Operations in the FAX Utility help displayed on the main window The setting item below on the...

Page 81: ...Contacts Manager 3 Do one of the following To register a new contact select Add Entry and then select the registry number To edit a contact select Edit and then select the target contact To delete a contact select Delete select the target contact and then select Yes No further steps are necessary 4 Make the necessary settings Note When entering a fax number enter an external access code at the beg...

Page 82: ... 7 Press the OK button to proceed and then select Add Entry to complete registering or editing Registering Contacts on a Computer Using Web Config you can create a contact list on your computer and import it to the printer 1 Access Web Config 2 Click Log in enter the password and then click OK 3 Select Contacts 4 Select the number that you want to register and then click Edit 5 Enter Name Index Wo...

Page 83: ... 6 Select a group from Type 7 Click Select for Contact s for Group The available destinations are displayed 8 Select the destination that you want to register to the group and then click Select Note Destinations can be registered to multiple groups 9 Click Apply Related Information Application for Configuring Printer Operations Web Config on page 210 Overview of this Printer s Fax Features Feature...

Page 84: ...as Direct Send to send a large document stably or Send Fax Later to send a fax at a time you specified Fax Send Settings on page 93 Feature Receiving Faxes Receive Mode There are two options in Receive Mode for receiving incoming faxes Manual Mainly for phoning but also for faxing Usage of Manual Mode on page 90 Auto Only for faxing external phone device is not required Mainly for faxing and somet...

Page 85: ...nd Settings on page 93 Transmission Log on page 94 Fax Report on page 94 Feature Security when Sending and Receiving Faxes You can use many security features such as Direct Dialing Restrictions to prevent sending to the wrong destination or Backup Data Auto Clear to prevent information leakage Security Settings Menu on page 222 Features Other Useful Features Blocking Junk Faxes You can reject junk...

Page 86: ...nts on page 86 4 Select Menu by pressing the OK button and then select Scan Settings or Fax Send Settings to make settings as necessary such as the resolution and the sending method Scan Settings on page 92 Fax Send Settings on page 93 5 Press the x button to send the fax Note If the fax number is busy or there are some problems the printer automatically redials after one minute To cancel sending ...

Page 87: ...n move the cursor to the recipient you want to delete by press the u d button and then deselect the recipient by pressing the OK button Press the button to finish and return to the Fax screen Related Information Making Contacts Available on page 81 Various Ways of Sending Faxes Sending Faxes Dialing from the External Phone Device You can send a fax by dialing using the connected telephone when you...

Page 88: ...uttons and then press the OK button 3 Specify the recipient Selecting Recipients on page 86 4 Press the OK button and then select Scan Settings 5 Select ADF Continuous Scan and then select On You can also make settings such as the resolution and the sending method in Scan Settings or Fax Send Settings if necessary 6 Press the button until you are returned to the Fax screen and then press the x but...

Page 89: ...uttons and then press the OK button 3 Specify the recipient 4 Make settings to send faxes at a specified time A Press the OK button and then select Fax Send Settings B Select Send Fax Later and then select On C Enter the time you want to send the fax and then press the OK button You can also make settings such as the resolution and the sending method in Scan Settings or Fax Send Settings if necess...

Page 90: ... hang up the handset If the ringing is for a voice call You can answer the phone as normal Receiving Faxes Using only the Connected Telephone When Remote Receive is set you can receive faxes by simply entering the start code When the telephone rings pick up the handset When you hear a fax tone baud dial the two digit start code and then hang up the handset Related Information Remote Receive on pag...

Page 91: ... the answering machine to a lower number than the number set in Rings to Answer Otherwise the answering machine cannot receive voice calls to record voice messages For details on setting up the answering machine see the manual supplied with the answering machine Related Information Rings to Answer on page 219 Receiving Faxes by Making a Phone Call You can receive a fax stored on another fax machin...

Page 92: ...ent Select a recipient from the sent fax history You can also add the recipient to the contacts list Menu You can select the following menus Scan Settings Fax Send Settings More Contacts Manager See Related Information below for more details Send Fax Press the x button to send the fax Related Information Selecting Recipients on page 86 Scan Settings Select the menus on the control panel as describ...

Page 93: ... Note that sending using this feature takes longer than not using this feature See the related information below on this topic You cannot use this feature when sending a fax to multiple recipients Send Fax Later Sends a fax at a time you specified Only a monochrome fax is available when using this option See the related information below on this topic Add Sender Info Select the position where you ...

Page 94: ...ment Direct Send on page 88 Sending Faxes in Monochrome at a Specified Time of the Day Send Fax Later on page 89 More Select the menus on the control panel as described below Fax Menu More Transmission Log You can check the history of sent or received fax jobs Fax Report Last Transmission Prints a report for the previous fax that was sent or received through polling Fax Log Prints a transmission r...

Page 95: ...enu Contacts Manager Accesses Settings Contacts Manager You can add or edit your contacts Using Other Faxing Features Printing Fax Report Manually 1 Select Fax on the home screen To select an item use the u d l r buttons and then press the OK button 2 Press OK button and select More 3 Select Fax Report 4 Select the report you want to print and then follow the on screen instructions Note You can ch...

Page 96: ...s help 1 Using an application create a document to transmit by fax 2 Click Print from the File menu The application s Print window appears 3 Select XXXXX FAX where XXXXX is your printer name in Printer and then check the settings for fax sending Specify 1 in Number of copies Fax may not be transmitted correctly if you specify 2 or more You can send up to 100 pages in one fax transmission 4 Click P...

Page 97: ...mation C Click Add Furthermore by clicking Save to Phone Book you can save the recipient in the list under the PC FAX Phone Book tab Note If your printer s Line Type is set to PBX and the access code has been set to use hash instead of entering the exact prefix code enter hash For details see Line Type in Basic Settings from related information link below If you have selected Enter fax number twic...

Page 98: ...it Once transmission starts a window displaying the transmission status appears Note To stop transmitting select the data and click Cancel You can also cancel using the printer s control panel If an error occurs during transmission the Communication error window appears Check the error information and retransmit The Fax Status Monitor screen the screen mentioned above where you can check the trans...

Page 99: ...e hash instead of entering the exact prefix code enter hash For details see Line Type in Basic Settings from Related Information link below Selecting a recipient name fax number and so on from the phone book If the recipient is saved in the phone book click Select the recipient from the list and then click Add OK If your fax connection line requires a prefix code enter External Access Prefix Note ...

Page 100: ...axes should always be on Received documents are saved in the printer s memory temporarily before the documents are saved on the computer If you turn off the computer the printer s memory might become full as it cannot send the documents to the computer When received faxes have been temporarily saved to the printer s memory the light turns on To read the received faxes you need to install a PDF vie...

Page 101: ...of time You can change the notification settings such as the display time 2 Click anywhere in the notification screen except for the button The Receiving Fax Record screen is displayed 3 Check the date and the sender in the list and then open the received file as a PDF Note Received faxes are automatically renamed using the following naming format YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn Year Month Day Hou...

Page 102: ... number Information sent from the sender is displayed as the sender s number This number may not be displayed depending on the sender Canceling the Feature that Saves Incoming Faxes to the Computer You can cancel saving faxes to the computer by using the FAX Utility For details see Basic Operations in the FAX Utility help displayed on the main window Note If there are any faxes that have not been ...

Page 103: ...Maintaining the Printer Checking the Ink Level 104 Improving Print Copy Scan and Fax Quality 104 Cleaning the Printer 111 Cleaning Spilled ink 112 ...

Page 104: ... OS Apple menu System Preferences Printers Scanners or Print Scan Print Fax Epson XXXX Options Supplies Utility Open Printer Utility EPSON Status Monitor Related Information Refilling the Ink Tanks on page 187 Improving Print Copy Scan and Fax Quality Checking and Cleaning the Print Head If the nozzles are clogged the printouts become faint there is visible banding or unexpected colors appear If t...

Page 105: ...trol panel 1 Select Maintenance on the printer s control panel To select an item use the u d l r buttons and then press the OK button 2 Select Nozzle Check 3 Follow the on screen instructions to load paper and print the nozzle check pattern 4 Check the printed pattern to see if the print head nozzles are clogged A All lines are printed Select No No further steps are needed B or close to B Some noz...

Page 106: ...prove the print quality You printed or performed head cleaning when the ink levels were too low to be seen in the ink tank windows You performed the nozzle check and head cleaning 3 times and then waited for at least 12 hours without printing but print quality still did not improve Before running this feature read the following instructions cImportant Make sure that there is enough ink in the ink ...

Page 107: ...lso run power cleaning from the printer driver See the related information link below for details Preventing nozzle clogging Always use the power button when turning the printer on and off Check that the power light is off before you disconnect the power cord The ink itself can dry out if it is not covered Just like placing a cap on a fountain pen or an oil pen to prevent it from drying make sure ...

Page 108: ...hen press the OK button 2 Select Paper Guide Cleaning 3 Follow the on screen instructions to load paper and clean the paper path 4 Repeat this procedure until the paper is not smeared with ink Cleaning the Scanner Glass When the copies or scanned images are smeared clean the scanner glass Caution Be careful not to trap your hand or fingers when opening or closing the document cover Otherwise you m...

Page 109: ...d glass surface can decrease the scan quality Cleaning the ADF When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly clean the ADF cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer 1 Open the ADF cover 2 Use a soft moist cloth to clean the roller and the interior of the ADF cImportant Using a d...

Page 110: ...e other hard to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the ADF 110 ...

Page 111: ... part that is shown in the illustration Cleaning the Printer If the components and the case are dirty or dusty turn off the printer and clean them using a soft clean cloth that has been dampened with water If you cannot remove the dirt try adding a small amount of mild detergent to the damp cloth Maintaining the Printer Cleaning the Printer 111 ...

Page 112: ... a malfunction Cleaning Spilled ink If ink has been spilled clean it up in the following ways If ink adheres to the area around the tank wipe it off using a napless clean cloth or cotton swab If ink spills on the desk or floor wipe it off immediately When ink is dried it will be difficult to remove the smear To prevent the smear from spreading blot the ink with a dry cloth and then wipe it with a ...

Page 113: ...es Fed Through the Printer 114 Disabling your Wi Fi Connection 115 Installing the Applications Separately 115 Re Setting the Network Connection 118 Connecting a Smart Device and Printer Directly Wi Fi Direct 128 Adding or Changing the Printer s Connection 132 Transporting and Storing the Printer 136 ...

Page 114: ...ess the OK button 2 Select Printer Setup 3 Do one of the following Select Sleep Timer or Power Off Settings Power Off If Inactive or Power Off If Disconnected Select Sleep Timer or Power Off Timer Note Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase 4 Select the setting Checking the Total Number of Pages Fed Through the Printer You can ...

Page 115: ... load on your standby power 1 Select Wi Fi Setup on the printer s home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Recommended 3 Press the OK button 4 Select Others Disable Wi Fi Follow the on screen instructions Installing the Applications Separately Connect your computer to the network and install the latest version of applications from the websit...

Page 116: ... use Windows Server operating systems you cannot use Epson Software Updater Download the latest applications from the Epson website Related Information Application for Updating Software and Firmware Epson Software Updater on page 211 Checking if a genuine Epson printer driver is installed Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the foll...

Page 117: ...Right click on the Printers folder and then click Run as administrator Server Properties Windows XP Windows Server 2003 R2 Windows Server 2003 From the File menu select Server Properties Click the Drivers tab If your printer name is displayed in the list a genuine Epson printer driver is installed on your computer Related Information Installing the Applications Separately on page 115 In These Situ...

Page 118: ...onnection The printer network needs to be configured in the following cases When using a printer with a network connection When your network environment has changed When replacing the wireless router Changing the connection method to the computer Making Settings for Connecting to the Computer You can run the installer using one of the following methods Setting up from the website Access the follow...

Page 119: ...it you can do so from an app such as Epson Smart Panel Making Wi Fi Settings from the Control Panel If you are not using a computer or smart device to set up the printer connection you can do so on the control panel You can make network settings from the printer s control panel in several ways Choose the connection method that matches the environment and conditions that you are using If you know t...

Page 120: ...ter with its default settings use the SSID written on the label 6 Enter the password Select whether or not you print a network connection report after finishing the settings Note The password is case sensitive If you do not know the network name SSID check if the information is written on the label of the wireless router If you are using the wireless router with its default settings use the SSID o...

Page 121: ...panel Follow the on screen instruction hereafter Note If connection fails restart the wireless router move it closer to the printer and try again If it still does not work print a network connection report and check the solution Related Information Checking the Printer s Network Connection Status Network Connection Report on page 122 Making Wi Fi Settings by PIN Code Setup WPS You can automaticall...

Page 122: ...solution Related Information Checking the Printer s Network Connection Status Network Connection Report on page 122 Checking the Printer s Network Connection Status Network Connection Report You can print a network connection report to check the status between the printer and the wireless router 1 Load papers 2 Select Settings on the home screen To select an item use the u d l r buttons and then p...

Page 123: ...ges on the Network Environment Related Information E 1 on page 124 E 2 E 3 E 7 on page 124 E 5 on page 125 E 6 on page 125 E 8 on page 125 E 9 on page 126 E 10 on page 126 E 11 on page 126 E 12 on page 127 E 13 on page 127 Message on the Network Environment on page 128 In These Situations Re Setting the Network Connection Messages and Solutions on the Network Connection 123 ...

Page 124: ...r wireless router does not support WPS Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireless r...

Page 125: ...uthentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make settings Related Information Making Se...

Page 126: ...subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to 255 255 255 0 If st...

Page 127: ...etting a Static IP Address for the Printer on page 134 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is performed manually the printer s network may differ from the network f...

Page 128: ...ly and the number of connected devices by checking the network status sheet or the printer s control panel The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer On the printer s control panel go to Wi Fi Direct Setup screen and select the menu to change the setting You can change the network name following after DIR...

Page 129: ...se settings for the printer and the smart device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Direct 3 Check the message and then press the OK button to procee...

Page 130: ...reen to connect them again Note If you are using an iOS device you can also connect by scanning the QR code with the standard iOS camera See the link below https epson sn Disconnecting Wi Fi Direct Simple AP Connection There are two methods available to disable a Wi Fi Direct Simple AP connection you can disable all connections by using the printer s control panel or disable each connection from t...

Page 131: ...K button to proceed 4 Press the OK button to proceed 5 Press the button to display the setting screen 6 Select Disable Wi Fi Direct 7 Check the message and then press the OK button Changing the Wi Fi Direct Simple AP Settings Such as the SSID When a Wi Fi Direct Simple AP connection is enabled you can change the Wi Fi Direct settings such as the network name and the password 1 Select Wi Fi Setup o...

Page 132: ...ct simple AP settings of the printer When disabling it all devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected Restore Default Settings Restore all Wi Fi Direct simple AP settings to their defaults The Wi Fi Direct simple AP connection information of the smart device saved to the printer is deleted 7 Follow the on screen instruction Adding or Changing the Printer...

Page 133: ...he printer will not be reconfigured for the network and it will set up the printer ready for use Changing the Connection from Wi Fi to USB Follow the steps below if the Wi Fi you are using is unstable or if you want to change to a more stable USB connection 1 Connect the printer to a computer using a USB cable 2 Select a printer that is not labeled XXXXX when printing using a USB connection Your p...

Page 134: ... control panel 1 Connect the printer to a router using an Ethernet cable 2 Disable the Wi Fi from the printer s control panel Setting a Static IP Address for the Printer You can set up a static IP address for a printer using Web Config 1 Access Web Config In These Situations Adding or Changing the Printer s Connection Setting a Static IP Address for the Printer 134 ...

Page 135: ...at the top right of the window 2 Login as an administrator Note The administrator password is set in advance for the Advanced Settings in Web Config See the link below for details on the administrator password 3 Select Network Settings In These Situations Adding or Changing the Printer s Connection Setting a Static IP Address for the Printer 135 ...

Page 136: ...ing and Storing the Printer When you need to store the printer or transport it when moving or for repairs follow the steps below to pack the printer 1 Turn off the printer by pressing the P button 2 Make sure the power light turns off and then unplug the power cord cImportant Unplug the power cord when the power light is off Otherwise the print head does not return to the home position causing the...

Page 137: ...areful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may be injured 6 Make sure to install the cap onto the ink tank securely 7 Close the ink tank cover securely In These Situations Transporting and Storing the Printer 137 ...

Page 138: ... pack the printer as shown below 9 Place the printer in the plastic bag and fold it closed 10 Pack the printer in its box using the protective materials In These Situations Transporting and Storing the Printer 138 ...

Page 139: ...leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take precautions to prevent ink from leaking when transporting the bottle for example putting the bottle in a bag Do not put opened ink bottles in the box with printer If print quality has declined the next time you print clean and align the print head Related Information...

Page 140: ...is Poor 158 Cannot Select Paper Type or Paper Source in Printer Driver 179 An Error Code is Displayed on the LCD Screen 179 Paper Gets Jammed 180 It is Time to Refill the Ink 186 It is Time to Replace the Maintenance Box 191 Cannot Operate the Printer as Expected 195 Cannot Solve Problem 200 ...

Page 141: ...e 180 Is the printer itself working properly If an error message is displayed on the LCD screen check the error Print a status sheet and use it to check if the printer itself can print properly Related Information An Error Code is Displayed on the LCD Screen on page 179 Are you having connection problems Make sure that the cables are properly connected for all connections Make sure that the networ...

Page 142: ...ne Epson printer driver If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software status...

Page 143: ...er Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of the printer drive...

Page 144: ...us of the printer Solutions Make sure the printer status is not Pause Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then double click the printer If the printer is paused click Resume Cannot Print Even Though a Connection has been Established iOS The following causes can be considered Paper Setup Auto Display is disabled Solutions Enable Paper Setup Au...

Page 145: ... the USB inlet Solutions If the USB cable cannot be recognized change the port or change the USB cable The Printer Cannot Connect to the Network Main causes and solutions for network connection problems If the Wi Fi connection fails check the following to see if there is a problem with the operation or settings for the connected device Check the cause of the printer network connection failure Solu...

Page 146: ...n screen instructions to check Note If the printer name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer driver is installed Windows on page 116 When you have identified the problem follow the solution displayed on the screen When you cannot solve the problem check the following according to your situation The printer is not recognized over a network conn...

Page 147: ... the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router Re Setting the Network Connection on page 118 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devic...

Page 148: ...ion on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Print the network connection report and then check the IP address and the subnet mask assigned to the printer To print a n...

Page 149: ...s slow Follow the steps below to disable IEEE802 3az for the printer and then connect 1 Remove the Ethernet cable connected to the computer and the printer 2 When IEEE802 3az for the computer is enabled disable it See the documentation provided with the computer for details 3 Connect the computer and the printer with an Ethernet cable directly 4 On the printer print a network connection report Che...

Page 150: ...0bps in Settings Fax Settings Basic Settings Fax Speed on the printer s control panel Connected to a DSL phone line without DSL filter Solutions To connect to a DSL phone line you need to use a DSL modem equipped with a built in DSL filter or install a separate DSL filter to the line Contact your DSL provider Connecting to DSL or ISDN on page 74 There are some problems in the DSL filter when you c...

Page 151: ...Settings Fax Send Settings Sending Many Pages of a Monochrome Document Direct Send on page 88 Using the connected phone Sending Faxes Dialing from the External Phone Device on page 87 Separating the originals The header information for outgoing faxes is not registered Solutions Select Settings Fax Settings Basic Settings Header and set up the header information Some fax machines automatically reje...

Page 152: ... from the Rejection Number List before deleting it Delete it from Settings Fax Settings Basic Settings Rejection Fax Edit Blocked Number list Or disable the Rejection Number List in Settings Fax Settings Basic Settings Rejection Fax Rejection Fax Faxes sent from numbers that have not been registered to this list are blocked when this setting is enabled Subscribing to a call forwarding service Solu...

Page 153: ...scanned image is missing move the original slightly away from the edge of the scanner glass Placing Originals on page 35 There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 108 Received Faxes Are Not Printed The following causes can be considered An error has occur...

Page 154: ...d Sound Windows 8 1 Windows 8 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound or Hardware Windows 7 Click the start button and select Control Panel View devices and printers in Hardware and Sound or Hardware Windows Vista Click the start button and select Control Panel Printers in Hardware and Sound Windows XP Click the start button and select Settings Control...

Page 155: ...uter Solutions Set the user name and password in the printer driver When sending a fax from a computer when the security function that restrict users from using the printer s fax function is set user authentication is performed with the user name and password set in the printer driver There are some problems with fax connection and fax settings Solutions Try the resolutions for fax connection and ...

Page 156: ...per Feeds at a Slant The following causes can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper in the Rear Paper Feeder on page 31 Several Sheets of Paper are Fed at a Time The following causes can be considered The paper is moist or damp Solutions Load new paper Static electricity is ca...

Page 157: ... Solutions Use originals supported by the ADF ADF Specifications on page 226 The originals are loaded incorrectly Solutions Load originals in the correct direction and slide the ADF edge guide against the edge of the originals Too many originals are loaded in the ADF Solutions Do not load originals above the line indicated by the triangle symbol on the ADF The original slips when paper dust adhere...

Page 158: ...he upper lines and then use the Power Cleaning utility to replace the ink inside the ink tubes After you use the utility perform a nozzle check to see if print quality has improved Checking and Cleaning the Print Head on page 104 Running Power Cleaning on page 106 Print Quality is Poor with Black Ink The print head nozzles may be clogged Solutions Perform a nozzle check to see if the print head no...

Page 159: ...pproximately 3 3 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer List of Paper Type on page 30 The print quality is set to low Solutions When printing on plain paper print using a higher quality setting Windows Select High from Quality on the printer driv...

Page 160: ...oving in both directions and vertical lines may be misaligned Disabling this setting may slow down printing speed but improve print quality Windows Clear Bidirectional Printing on the printer driver s More Options tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the ...

Page 161: ...ng causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicular to the printing direction appears or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper Loading Paper in the Rear Paper Feeder on page 31 The paper path is smeared Solutions When vertical banding horizontal to the pri...

Page 162: ...icky The print was made on the wrong side of the photo paper Solutions Make sure you are printing on the printable side When printing on the wrong side of the photo paper you need to clean the paper path Cleaning the Paper Path for Ink Smears on page 108 Images or Photos are Printed in Unexpected Colors The following causes can be considered The print head nozzles may be clogged Solutions Perform ...

Page 163: ...ced the images are not displayed with proper brightness and colors Adjust the properties of the device If you are using Mac OS also perform the following operation Access the print dialog Select Color Matching from the pop up menu and then select ColorSync The display device is reflecting external light Solutions Avoid direct sunlight and confirm the image where an appropriate illuminance is assur...

Page 164: ...d During Borderless Printing Because the image is slightly enlarged the protruding area is cropped Solutions Select a smaller enlargement setting Windows Click Settings next to the Borderless checkbox on the printer driver s Main tab and then change the settings Mac OS Change the Expansion setting from the print dialog s Print Settings menu Aspect ratio of the image data and the paper size is diff...

Page 165: ...ng The margin setting in the application software is not within the print area Solutions Adjust the margin setting in the application so that it falls within the printable area Printable Area on page 224 Printed Characters Are Incorrect or Garbled The following causes can be considered The USB cable is not connected correctly Solutions Connect the USB cable securely to the printer and the computer...

Page 166: ...e Is Inverted The image is set to invert horizontally in the print settings Solutions Clear any mirror image settings in the printer driver or the application Windows Clear Mirror Image on the printer driver s More Options tab Mac OS Clear Mirror Image from the print dialog s Print Settings menu Mosaic Like Patterns in the Prints Images or photos with a low resolution were printed Solutions When p...

Page 167: ... Power Cleaning utility to replace the ink inside the ink tubes After you use the utility perform a nozzle check to see if print quality has improved Checking and Cleaning the Print Head on page 104 Running Power Cleaning on page 106 Colored Banding Appears at Intervals of Approximately 3 3 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions S...

Page 168: ...l to align the print head Printout Comes Out as a Blank Sheet The print head nozzles may be clogged Solutions Perform the nozzle check and then try Power Cleaning if the print head nozzles are clogged Checking and Cleaning the Print Head on page 104 Running Power Cleaning on page 106 The print settings and the paper size loaded in the printer are different Solutions Change the print settings accor...

Page 169: ...the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper Loading Paper in the Rear Paper Feeder on page 31 The paper path is smeared Solutions When vertical banding horizontal to the printing direction appears or the paper is smeared clean the paper path Cleaning the Paper Path for Ink Smears on page 108 The paper is curled S...

Page 170: ...ea is cropped Solutions Select a smaller enlargement setting Select Copy More Print Settings Settings Borderless Copy and change the Expansion setting The Position Size or Margins of the Copies are Incorrect The following causes can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper in the...

Page 171: ... the appropriate paper size setting Uneven Colors Smears Dots or Straight Lines Appear in the Copied Image The following causes can be considered The paper path is dirty Solutions Load and eject paper without printing to clean the paper path Cleaning the Paper Path for Ink Smears on page 108 There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres ...

Page 172: ...og a dotted moiré pattern appears Solutions Change the reduce and enlarge setting If a moiré pattern still appears place the original at a slightly different angle More Menu Options for Copying on page 64 An Image of the Reverse Side of the Original Appears in the Copied Image The following causes can be considered When scanning thin originals images on the back may be scanned at the same time Sol...

Page 173: ...neven Colors Dirt Spots and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 108 The original was pressed with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not...

Page 174: ...t the same time Solutions When scanning from the scanner glass place black paper or a desk pad over the original Cannot Scan the Correct Area on the Scanner Glass The originals are not placed correctly Solutions Make sure the original is placed correctly against the alignment marks If the edge of the scanned image is missing move the original slightly away from the edge of the scanner glass Placin...

Page 175: ...ner software 1 Start the Epson Scan 2 Utility Windows 11 Click the start button and then select All apps EPSON Epson Scan 2 Utility Windows 10 Click the start button and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs ...

Page 176: ...or The following causes can be considered There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 108 The original was pressed with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the or...

Page 177: ...s and then make the Resolution setting to set the highest quality image Select Fax Menu Fax Send Settings and then enable Direct Send Note that if you set Resolution to Photo but you send the fax without enabling Direct Send the fax may be sent at a lower resolution ECM setting is disabled Solutions Select Settings Fax Settings Basic Settings and enable the ECM setting on the printer s control pan...

Page 178: ...e setting Received Fax Quality is Poor The Image Quality of Received Faxes is Poor Solutions The following causes can be considered ECM setting is disabled Solutions Select Settings Fax Settings Basic Settings and enable the ECM setting on the printer s control panel This may clear errors that occur due to connection problems Note that the speed of sending and receiving faxes may be slower than wh...

Page 179: ...LCD screen to clear the error In some cases you need to turn the power off and on again W 14 A borderless printing ink pad is nearing the end of its service life Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad It is not a user serviceable part The message will be displayed until the ink pad is replaced Press the x button to resume printing I 22 Set ...

Page 180: ... ink leakage from the pad the product is designed to stop borderless printing when the pad has reached its limit Whether and how often this is required will vary according to the number of pages you print using the borderless print option The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications The printer will advise you when ...

Page 181: ...1 Remove the jammed paper 2 Raise the control panel 3 Open the inner cover 4 Open the scanner unit until it clicks Solving Problems Paper Gets Jammed Removing Jammed Paper 181 ...

Page 182: ...ening or closing the scanner unit Otherwise you may be injured cImportant Do not touch the parts shown in the illustration inside the printer Doing so may cause a malfunction 5 Remove the jammed paper Solving Problems Paper Gets Jammed Removing Jammed Paper 182 ...

Page 183: ...side the printer Doing so may cause a malfunction 6 Close the scanner unit For safety the scanner unit is closed in two steps Note The scanner unit must be closed completely before it can be opened again Solving Problems Paper Gets Jammed Removing Jammed Paper 183 ...

Page 184: ...Close the inner cover 8 Close the control panel Removing Jammed Paper from the ADF 1 Open the ADF cover 2 Remove the jammed paper Solving Problems Paper Gets Jammed Removing Jammed Paper from the ADF 184 ...

Page 185: ...ant Make sure that you open the ADF cover before raising the ADF input tray Otherwise the ADF may be damaged 4 Remove the jammed paper 5 Lower the ADF input tray Solving Problems Paper Gets Jammed Removing Jammed Paper from the ADF 185 ...

Page 186: ...ize and paper type settings match the actual paper size and paper type loaded in the printer List of Paper Type on page 30 It is Time to Refill the Ink Ink Bottle Handling Precautions Read the following instructions before refilling ink Storing precautions for ink Keep the ink bottles out of direct sunlight Do not store the ink bottles in high or freezing temperatures Epson recommends using the in...

Page 187: ...el after filling the tank Ink consumption To maintain optimum print head performance some ink is consumed from all ink tanks during maintenance operations such as print head cleaning Ink may also be consumed when you turn the printer on When printing in monochrome or grayscale color inks instead of black ink may be used depending on the paper type or print quality settings This is because a mixtur...

Page 188: ...nk tank matches the ink color that you want to refill 6 While holding the ink bottle upright turn the cap slowly to remove it cImportant Epson recommends the use of genuine Epson ink bottles Be careful not to spill any ink Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 188 ...

Page 189: ...e ink bottle into the filling port for the correct color ink starts pouring and the flow stops automatically when the ink reaches the upper line If the ink does not start flowing into the tank remove the ink bottle and reinsert it However do not remove and reinsert the ink bottle when the ink has reached the upper line otherwise ink may leak Solving Problems It is Time to Refill the Ink Refilling ...

Page 190: ...nserted otherwise the bottle may be damaged or ink may leak Note If any ink remains in the ink bottle tighten the cap and store the bottle upright for later use 10 Close the ink tank cap securely 11 Close the ink tank cover firmly Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 190 ...

Page 191: ...colors that you refilled and reset the ink level Unless you reset the ink level the ink level displayed does not change even after refilling the ink It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions Read the following instructions before replacing the maintenance box Do not touch the sections shown in the illustration Doing so may prevent normal operation and you may g...

Page 192: ...as reached its limit Whether and how often this is required will vary according to the number of pages you print the type of material that you print and the number of cleaning cycles that the printer performs Replace the maintenance box when you are promoted to do so The Epson Status Monitor your LCD or lights on the control panel will advise you when this part needs replacing The need for replace...

Page 193: ... may prevent normal operation and printing Note A transparent bag for the used maintenance box is provided with the new maintenance box 2 Loosen the screw with a flat head screwdriver and then remove the cover 3 Remove the used maintenance box Solving Problems It is Time to Replace the Maintenance Box Replacing a Maintenance Box 193 ...

Page 194: ...th ink 4 Put the used maintenance box in the transparent bag that came with the new maintenance box and seal the bag shut 5 Insert the new maintenance box all the way into the printer Make sure you insert the box in the correct direction Solving Problems It is Time to Replace the Maintenance Box Replacing a Maintenance Box 194 ...

Page 195: ...e Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered The power cord is not plugged in properly to the electrical outlet Solutions Make sure the power cord is securely plugged in The P button was not pressed for long enough Solutions Hold down the P button for a little longer Solving Problems Cannot Operate the Printer as Expected The Printer Does Not Turn...

Page 196: ...the Power Off Timer Setting Note Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase Operations are Slow Printing Is Too Slow The following causes can be considered Unnecessary applications are running Solutions Close any unnecessary applications on your computer or smart device The print quality is set to high Solutions Lower the quality s...

Page 197: ...reless router while taking into consideration other users connected to the network If this does not solve the problem place the printer closer to your wireless router or see the documentation provided with the access point The printer is printing high density data such as photos on plain paper Solutions If you are printing high density data such as photos on plain paper printing may take some time...

Page 198: ... the Quiet Mode setting The Date and Time Are Incorrect Error occurred in power supply Solutions After a power failure caused by a lightning strike or if the power is left off for a long time the clock may show the wrong time Set the date and the time correctly in Settings Printer Setup Date Time Settings on the control panel The Root Certificate Needs to be Updated The root certificate has expire...

Page 199: ...Apple such as TextEdit A Message Prompting You to Reset the Ink Level is Displayed Even After Refilling the Ink Ink level was not reset Solutions After refilling the ink follow the on screen instructions to reset the ink level The Ink Level Display does not Change Even After Refilling the Ink Ink level was not reset Solutions After refilling the ink follow the on screen instructions to reset the i...

Page 200: ...ge 80 Cannot Solve Problem If you cannot solve the problem after trying all of the solutions contact Epson support If you cannot solve printing or copying problems see the following related information Related Information Cannot Solve Printing or Copying Problems on page 200 Cannot Solve Printing or Copying Problems Try the following problems in order starting at the top until you solve the proble...

Page 201: ... designed to adjust colors based on the use of genuine Epson ink bottles The use of non genuine ink bottles may cause print quality to decline Make sure that there are no paper fragments left inside the printer When you remove the paper do not touch the translucent film with your hand or the paper Check the paper Check if the paper is curled or loaded with the printable side facing up Paper Handli...

Page 202: ...Product Information Paper Information 203 Consumable Products Information 205 Software Information 207 Settings Menu List 212 Product Specifications 224 Regulatory Information 232 ...

Page 203: ...ting documents and photos Media Name Size Loading Capacity Sheets Epson Photo Quality Ink Jet Paper A4 80 Epson Double sided Photo Quality Ink Jet Paper A4 80 Epson Matte Paper Heavyweight A4 20 Epson Double Sided Matte Paper A4 1 Paper suitable for printing photos Media Name Size Loading Capacity Sheets Epson Ultra Glossy Photo Paper A4 13x18 cm 5x7 in 10x15 cm 4x6 in 20 Epson Premium Glossy Phot...

Page 204: ...54x86 to 215 9x1200 1 1 Load one sheet of paper at a time if the paper does not feed correctly or if the printout has uneven colors or smears 2 Copying or printing from the control panel is not available Envelope Size Loading Capacity Envelopes Envelope 10 Envelope DL Envelope C6 10 Paper for Borderless Printing Genuine Epson Paper Epson Ultra Glossy Photo Paper 10x15 cm 4x6 in Epson Premium Gloss...

Page 205: ...Papers that are torn or cut Papers that are folded Papers that are damp Papers that are too thick or too thin Papers that have stickers Do not use the following envelopes Using these types of envelope causes paper jams and smears on the printout Envelopes that are curled or folded Envelopes with adhesive surfaces on the flaps or window envelopes Envelopes that are too thin They may curl during pri...

Page 206: ...nd appearance of the ink bottle are subject to change without prior notice for improvement For Europe Product BK Black C Cyan M Magenta Y Yellow ET 4810 Series ET 2840 Series 104 104 104 104 L5590 Series L3560 Series 103 103 103 103 Note Visit the following website for information on Epson s ink bottle yields http www epson eu pageyield For Australia and New Zealand BK Black C Cyan M Magenta Y Yel...

Page 207: ...cation s help for details Accessing the printer driver from the control panel To make settings that apply to all of the applications access from the control panel Windows 11 Click on the start button and then select All apps Windows Tools Control Panel View devices and printers in Hardware and Sound Right click on your printer or press and hold it and then select Printing preferences Windows 10 Wi...

Page 208: ...ou can also check the status of the printer or keep it in top operating condition using the printer driver utility Accessing the printer driver from applications Click Page Setup or Print on the File menu of your application If necessary click Show Details or d to expand the print window Note Depending on the application being used Page Setup may not be displayed in the File menu and the operation...

Page 209: ...on s help for details Note Windows Server operating systems are not supported Make sure you have installed the printer driver before installing FAX Utility Make sure the FAX Utility has been installed See Starting on Windows or Starting on Mac OS below to check if the application has been installed Starting on Windows Windows 11 Click the start button and select All Apps Epson Software FAX Utility...

Page 210: ... for Configuring Fax Operations and Sending Faxes FAX Utility on page 209 Application for Configuring Printer Operations Web Config Web Config is an application that runs in a web browser such as Microsoft Edge and Safari on a computer or smart device You can confirm the printer status or change the network service and printer settings To use the Web Config connect the printer and the computer or ...

Page 211: ...the interval for checking for updates in Epson Software Updater s Auto Update Settings Note Windows Server operating systems are not supported Starting on Windows Windows 11 Click the start button and then select All apps EPSON Software Epson Software Updater Windows 10 Click the start button and then select EPSON Software Epson Software Updater Windows 8 1 Windows 8 Enter the application name in ...

Page 212: ...re if your printouts look blurry or text and lines are misaligned Horizontal Alignment Select this feature if horizontal banding appears at regular intervals in your printouts Fill Ink Select this feature to reset the ink level to 100 when filling the ink tank Maintenance Box Service Life Displays the approximate service life of the maintenance box When is displayed the maintenance box is nearly f...

Page 213: ...Select On to mute sounds such as those emitted by Button Press Normal Mode Select the volume such as Button Press Quiet Mode Select the volume such as Button Press in Quiet Mode Quiet Mode Select On to reduce noise during printing however this may lower the print speed Depending on the paper type and print quality settings you selected there may be no difference in the printer s noise level Select...

Page 214: ...ng Time Select the summer time setting that applies to your area Time Difference Enter the time difference between your local time and UTC Coordinated Universal Time Country Region Select the country or region in which you are using your printer If you change the country or region your fax settings return to their defaults and you must select them again Language Select the language used on the LCD...

Page 215: ...m following and then follow the instructions on the control panel Wi Fi Setup Wizard Makes Wi Fi settings by entering the SSID and password Push Button WPS Makes Wi Fi settings by Push Button WPS Others PIN Code WPS Makes Wi Fi settings by PIN Code WPS Wi Fi Auto Connect Makes Wi Fi settings by using the Wi Fi information on the computer or smart device Disable Wi Fi Disables Wi Fi Infrastructure ...

Page 216: ... described below Settings Epson Connect Services Register Delete Register or delete the printer to or from the Epson Connect services For usage guides see the following portal website https www epsonconnect com http www epsonconnect eu Europe only Suspend Resume Select whether to suspend or resume Epson Connect services Email Address Check the printer s email address that is registered to the Epso...

Page 217: ...nter s control panel below Settings Fax Settings Check Fax Connection Selecting Check Fax Connection checks that the printer is connected to the phone line and ready for fax transmission You can print the check result on A4 size plain paper Fax Setting Wizard You can find the menu on the printer s control panel below Settings Fax Settings Fax Setting Wizard Selecting Fax Setting Wizard makes basic...

Page 218: ...isplayed depending on your region or country Line Type Select the line type to which you have connected the printer PSTN Select PSTN when the printer is connected to a public switched telephone network PBX Select PBX when using the printer in an environment that uses extensions and requires an external access code such as 0 and 9 to get an outside line For an environment that uses a DSL modem or t...

Page 219: ... by entering the code using the phone Enter Start Code Set the start code of Remote Receive Enter two characters using 0 9 Rejection Fax Rejection Fax Select options to reject receiving junk faxes Rejection Number List If the other party s phone number is in the rejection number list set whether to reject the incoming faxes Fax Header Blank If the other party s phone number is blocked set whether ...

Page 220: ...ld the excess is discarded If the amount that exceeds the paper length is over the set value the excess is printed on another paper Delete Print Data After Split Select the area of the document to delete when the amount that exceeds the paper length is less than the value set in Threshold Threshold If the amount that exceeds the paper length is less than or equal to this value the excess is discar...

Page 221: ... Restart you specified the printer saves documents received in the printer s memory without printing them This feature can be used for noise prevention at night or to prevent confidential documents from being disclosed while you are away Before using this feature make sure there is enough free memory When you set this to Off you can print the received documents even before the restart time Quiet M...

Page 222: ...of sent and received documents are usually temporarily stored in the printer s memory to prepare for an unexpected power failure due to an electricity failure or incorrect operations Selecting On automatically erases the backups when sending or receiving a document completes successfully and the backups become unnecessary Clear Backup Data Erases all backup copies temporarily stored in the printer...

Page 223: ...ber of scanned pages The information included in the sheet is the same when you print from other functions on the Usage History Sheet Customer Research Select the menus on the control panel as described below Settings Customer Research Provides product usage information such as the number of prints to Seiko Epson Corporation Select Settings Approve and then follow the on screen instructions Restor...

Page 224: ...our printer Notification Select On to receive a notification if a firmware update is available Product Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles 400 Color ink nozzles 128 for each color Weight of Paper Plain Paper 64 to 90 g m2 Envelopes 75 to 100 g m2 Even when the paper thickness is within this range the paper may not feed in the printer or the print qua...

Page 225: ...rinter s mechanism A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 18 0 mm 0 71 in D 41 0 mm 1 61 in Scanner Specifications Scanner Type Flatbed Photoelectric Device CIS Effective Pixels 10200 14040 pixels 1200 dpi Maximum Document Size 216 297 mm 8 5 11 7 in A4 Letter Scanning Resolution 1200 dpi main scan 2400 dpi sub scan Output Resolution 50 to 9600 dpi in 1 dpi increments Product Information Product Spec...

Page 226: ...to duplex scanning Not supported Even when the original meets the specifications for media that can be placed in the ADF it may not feed from the ADF or the scan quality may decline depending on the paper properties or quality Fax Specifications Fax Type Walk up black and white and color fax capability ITU T Super Group 3 Supported Lines Standard analogue telephone lines PBX Private Branch Exchang...

Page 227: ... status of the phone line 2 Retained even during a power outage 3 The specifications may differ by country or region Interface Specifications For Computer Hi Speed USB USB 3 0 cables are not supported Network Specifications Wi Fi Specifications Standards IEEE802 11b g n 1 Frequency Range 2 4 GHz Coordination Modes Infrastructure Wi Fi Direct Simple AP 2 3 Wireless Securities 4 WEP 64 128bit WPA2 P...

Page 228: ...dows IPv4 Standard TCP IP Windows IPv4 IPv6 WSD Printing Windows IPv4 IPv6 Windows Vista or later Bonjour Printing Mac OS IPv4 IPv6 IPP Printing Windows Mac OS IPv4 IPv6 PictBridge Printing Wi Fi IPv4 Digital camera Epson Connect Email Print Remote Print IPv4 AirPrint iOS Mac OS IPv4 IPv6 iOS 5 or later OS X Mavericks 10 9 5 or later Network Scanning Epson Scan 2 IPv4 IPv6 Epson ScanSmart IPv4 Win...

Page 229: ...Print Print iOS 5 or later OS X Mavericks 10 9 5 or later Scan OS X Mavericks 10 9 5 or later Fax OS X Mavericks 10 9 5 or later We recommend using the latest version of iOS or Mac OS Dimensions ET 4810 Series L5590 Series Dimensions Storage Width 375 mm 14 8 in Depth 347 mm 13 7 in Height 237 mm 9 3 in Printing Width 375 mm 14 8 in Depth 578 mm 22 8 in Height 253 mm 10 0 in Weight Approx 5 2 kg 1...

Page 230: ...ith USB Con nection Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 7 1 W Sleep mode Approx 0 9 W Power off Approx 0 2 W Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 7 1 W Sleep mode Approx 0 9 W Power off Approx 0 2 W Note Check the label on the printer for its voltage For European users see the following Website for details on power consumption http www epson e...

Page 231: ...ions Operation Use the printer within the range shown in the following graph Temperature 10 to 35 C 50 to 95 F Humidity 20 to 80 RH without condensation Storage Temperature after initial ink charging 15 to 40 C 5 to 104 F Temperature before initial ink charging 20 to 40 C 4 to 104 F Humidity 5 to 85 RH without condensation You can store for one month at 40 C 104 F Environmental Specifications for ...

Page 232: ... from a non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from win...

Page 233: ...of AS NZS4268 C662C Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the products Standards and Approvals for New Zealand Model General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to...

Page 234: ...nment bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passpo...

Page 235: ...Where to Get Help Technical Support Web Site 236 Contacting Epson Support 236 ...

Page 236: ...below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The label attachment position depends on the product it may be on the back the open side of the cover or the bottom Product model Product software version Click About Version Info or a similar button in the product softw...

Page 237: ...the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can prov...

Page 238: ...ion on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of computer operating system application programs and any information you feel is required Transportation of Product Epson recommends retaining product packaging for future transportation Securing the ink tank with tape and keeping the ...

Page 239: ...Truong Dinh Street District 1 Ho Chi Minh City Vietnam Phone Ho Chi Minh City 84 8 3823 9239 84 8 3825 6234 29 Tue Tinh Quan Hai Ba Trung Hanoi City Vietnam Phone Hanoi City 84 4 3978 4785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questi...

Page 240: ...les and Service Makassar Jl Cendrawasih NO 3A kunjung mae mariso MAKASSAR SULSEL 90125 0411 8911071 mksr technical epson indonesia co id mksr admin epson indonesia co id MEDAN Epson Service Center Medan Jl Bambu 2 Komplek Graha Niaga Nomor A 4 Medan SUMUT 061 42066090 42066091 mdn technical epson indonesia co id mdn adm epson indonesia co id PALEMBANG Epson Service Center Palembang Jl H M Rasyid N...

Page 241: ...T 0231 8800846 cbn technical epson indonesia co id CIKARANG EPSON SALES AND SERVICE CIKARANG Ruko Metro Boulevard B1 Jababeka cikarang Jawa Barat 021 89844301 29082424 ckg admin epson indonesia co id ckg technical epson indonesia co id MADIUN EPSON SERVICE CENTER MADIUN Jl Diponegoro No 56 MADIUN JAWA TIMUR 0351 4770248 mun admin epson indonesia co id mun technical epson indonesia co id PURWOKERTO...

Page 242: ...RAYA GUBENG NO 62 SURABAYA JAWA TIMUR 031 99444940 99446299 99446377 esssby epson indonesia co id esssby support epson indonesia co id AMBON EPSON SERVICE CENTER AMBON Jl Diponegoro No 37 Samping Bank Mandiri Syariah Kel Ahusen Kec Sirimau Ambon 97127 For other cities not listed here call the Hot Line 08071137766 Help for Users in Hong Kong To obtain technical support as well as other after sales ...

Page 243: ...tion support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9a...

Page 244: ...0 Web Site https www epson com ph contact E mail customercare epc epson com ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706...

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