Epson C491F User Manual Download Page 108

Page: 108 / 137

Paper Jams

Caution:

Never touch the buttons on the control panel while your hand is inside the product.

Note:

❏

Cancel the print job if prompted by a message from the LCD screen or the printer driver.

❏

After you have removed the jammed paper, press the button indicated in the LCD screen.

Removing jammed paper from the rear cover

Pull out the rear cover and carefully remove the jammed paper.

Carefully remove the jammed paper.

Open the rear cover and carefully remove the jammed paper.

User’s Guide

Troubleshooting for Printing/Copying

108

Summary of Contents for C491F

Page 1: ...User s Guide NPD4919 00 EN ...

Page 2: ...iko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting ...

Page 3: ...R PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Microsoft Windows and Windows Vista are registered trademarks of Microsoft Corporation Apple Macintosh Mac OS and OS X are trademarks of Apple Inc registered in the U S and other countries AirPrint is a trademark of Apple Inc Goog...

Page 4: ...ng 27 Copying Copying Documents 28 Basic copying 28 2 Sided copying 28 Layout copying 29 Copy Mode Menu List 30 Printing Basic Operation from the Control Panel 31 Printing photos from a digital camera 31 Basic Operation from Your Computer 32 Printer driver and status monitor 32 Basic Printing 34 Canceling Printing 38 Other Options 40 Printing photos the easy way 40 Product presets for Windows only...

Page 5: ...Using the control panel 92 Aligning the Print Head 92 Using the Print Head Alignment utility for Windows 92 Using the Print Head Alignment utility for Mac OS X 93 Using the control panel 93 Saving Power 94 For Windows 94 For Mac OS X 94 Using the control panel 95 Quieter Printer Operations 95 For Windows 95 For Mac OS X 95 Using the control panel 96 Making Network Service Settings 96 Cleaning the ...

Page 6: ...ight 121 Problems When Starting a Scan 121 Using the button 122 Using scanning software other than Epson Scan driver 123 Problems When Feeding Paper 123 The paper gets dirty 123 Multiple sheets of paper are fed 123 Problems With Scanning Time 123 Problems With Scanned Images 123 Scan quality is unsatisfactory 123 The scanning area or direction is unsatisfactory 125 Problems Remain After Trying All...

Page 7: ... Adobe Acrobat Reader 5 0 or later or Adobe Reader Network Guide PDF Provides network administrators with information on both the printer driver and network settings Caution Important and Note Caution Important and Note in this manual are indicated as below and have the following meaning Caution must be followed carefully to avoid bodily injury cImportant must be observed to avoid damage to your e...

Page 8: ... Using EpsonConnect andothercompanies services youcaneasily print directly from your smartphone tablet PC or laptop anytime and practically anywhere even across the globe For more information about printing and other services visit the following URL https www epsonconnect com Epson Connect portal site http www epsonconnect eu Europe only Note You can make network service settings using a Web brows...

Page 9: ...covered by the operating instructions Place the product near a wall outlet where the plug can be easily unplugged Do not place or store the product outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the product and not to handle the product with wet hands Keep this product at least 22 cm...

Page 10: ...her device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Place the product on a flat stable surface that extends beyond the base of the product in all directions If you place the product by the wall leave more than 10 cm between the back of t...

Page 11: ...ovider It is not a user serviceable part Using the product with a wireless connection Do not use this product inside medical facilities or near medical equipment Radio waves from this product may adversely affect the operation of electrical medical equipment Donotusethisproductnearautomaticallycontrolleddevicessuchasautomaticdoorsorfirealarms Radiowaves from this product may adversely affect these...

Page 12: ...c Passports driver s licenses warrants of fitness road passes food stamps tickets etc Note Copying these items may also be prohibited by law Responsible use of copyrighted materials Products can be misused by improperly copying copyrighted materials Unless acting on the advice of a knowledgeableattorney beresponsible andrespectfulby obtainingthepermissionofthecopyrightholderbefore copying publishe...

Page 13: ...d Print PictBridge WLAN Epson iPrint is an application for iOS and Android Using Epson iPrint you can wirelessly print and scan from your smartphone or tablet For more information visit the following website http ipr to a Product Parts Note The illustrations in this manual are from a similar product model Although they may differ from your actual product the method of operation is the same User s ...

Page 14: ...aper cassette c Front cover d Control panel See the following illustration for details a Output tray b Paper cassette c Front cover d Edge guides a Document mat b Scanner glass User s Guide Getting to Know Your Product 14 ...

Page 15: ...ver c USB port Guide to the Control Panel Note Although the control panel design and what displayed on the LCD screen such as menu names and option names may differ from your actual product the method of operation is the same User s Guide Getting to Know Your Product 15 ...

Page 16: ...LCD screen Shows the network status Icons Status Wi Fi network error searching Connected to a Wi Fi network signal strength Fair Connected to a Wi Fi network signal strength Good Connected to a Wi Fi network signal strength Excellent Indicates Ad Hoc Connection is on Displays the printer is connected via Simple AP mode Displays the printer is connected via Wi Fi Direct mode Processing a Wi Fi conn...

Page 17: ...ntable side is usually whiter or glossier See the instructionsheetspackedwiththepaperformore information Sometypesofpaperhavecutcornerstohelpidentifythe correct loading direction If the paper is curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause ink to smear on your prints Storing paper Return unused paper to the original package as so...

Page 18: ...r A4 80 Epson Matte Paper Heavyweight A4 20 Epson Double Sided Matte Paper A4 4 1 Epson Photo Paper A4 20 10 15 cm 4 6 in 20 13 18 cm 5 7 in 20 Epson Premium Glossy Photo Paper A4 20 10 15 cm 4 6 in 20 13 18 cm 5 7 in 20 16 9 wide size 102 181mm 20 Epson Premium Semigloss Photo Paper A4 20 10 15 cm 4 6 in 20 Epson Photo Paper Glossy A4 20 10 15 cm 4 6 in 20 13 18 cm 5 7 in 20 Epson Ultra Glossy Ph...

Page 19: ...or the type of paper you select in your print settings That is why the paper type setting is so important It tells your product what kind of paper you are using and adjusts the ink coverage accordingly The table below lists the settings you should choose for your paper For this paper LCD paper type Plain paper Plain Paper Epson Bright White Ink Jet Paper Plain Paper Epson Ultra Glossy Photo Paper ...

Page 20: ...emium Glossy Epson Premium Semigloss Photo Paper Epson Premium Semigloss Epson Photo Paper Glossy Photo Paper Glossy Epson Glossy Photo Paper Epson Glossy Epson Photo Paper Epson Photo Epson Photo Quality Ink Jet Paper Epson Photo Quality Ink Jet Epson Matte Paper Heavyweight Epson Matte Epson Double Sided Matte Paper Epson Matte Epson Photo Stickers Epson Photo Stickers Envelopes Envelope These p...

Page 21: ...e If the output tray has been ejected close it before pulling out the paper cassette B Slide the edge guides to the sides of the paper cassette C Slide the edge guide to adjust to the paper size you will use Note If you are loading envelopes skip this step User s Guide Paper and Media Handling 21 ...

Page 22: ...row mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting Paper on page 17 When loadinga Photo Stickerssheet placeitfacedown Donotusetheloadingsupportsheetthatcamewiththe Photo Stickers Load envelopes short edge first with the flap facing up and to the left Next check that the envelopes are not sticking out from t...

Page 23: ... not use envelopes that are curled or folded Flatten the envelope and the flaps before loading Flatten the leading edge of the envelope before loading Avoid using envelopes that are too thin as they may curl during printing Align the edges of the envelopes before loading E Slide the edge guides to the edges of the paper Slide the edge guides to the edges of the envelopes F Keep the cassette flat a...

Page 24: ...e the product is operating Loading a legal paper or longer than A4 size paper A Open the front cover and remove the paper cassette B Load paper toward the d arrow mark in the end of the paper cassette with printable face down Load one sheet at a time and leave the end of the paper protruding from the paper cassette User s Guide Paper and Media Handling 24 ...

Page 25: ...forming double sided printing using the 1 2 Sided function place the second sheet in the same way when you are instructed to do so See the following sections if any problems occur with the scanning area or the scanning direction when using EPSON Scan The edges of your original are not scanned on page 125 Multiple documents are scanned into a single file on page 125 C Close the cover gently User s ...

Page 26: ...ame time as long as they are larger than 30 x 40 mm Placing a book You can copy two pages of a book on a single side or both sides of one sheet of paper Select A4 Book 2 up or Book 2 Sided from the Layout menu and then place the book as shown below A4 Book 2 up Book 2 Sided User s Guide Paper and Media Handling 26 ...

Page 27: ...nd then place the second sheet when you are instructed to do so Note You can copy four A4 sheets on both sides of one sheet of paper by selecting both 1 2 Sided and A4 2 up Copy Place the first and second sheets as shown above and then place the third and fourth sheets in the same way If you want to copy two pages of a book on one sheet of paper see the following section Placing a book on page 26 ...

Page 28: ... press d H Selecttheappropriatecopysettingssuchaspapersize papertype andquality Useuordtoselectasettingitem and use l or r to change the setting Press OK to save the changes Note You can make various layoutcopies such as 2 sided copy 2 upcopy and so on Change the 2 sided or layoutsettings as necessary I Press x to start copying 2 Sided copying With duplex copying you can create double sided or sin...

Page 29: ...inals are printed onto each side of a single sheet of paper J Make the appropriate settings for Doc Orientation or Binding Margin to use l or r Press OK to save the changes Setting Description Doc Orientation Specifies the orientation of your originals Binding Margin Specifies the binding direction of your prints Note Depending on the settings for 2 Sided Copying and Layout these menus may not be ...

Page 30: ...enu D Press OK to display the copy menus E Select Settings to display the list of copy setting and then press d F Select Layout G Select A4 2 up Copy to use l or r Press OK to save the changes H Press x to start copying Copy Mode Menu List Refer to the section below for the Copy mode menu list Copy Mode on page 72 User s Guide Copying 30 ...

Page 31: ...ection Check Setup Mode on page 73 B Load photo paper in the paper cassette Into the paper cassette on page 21 C Enter Setup mode from the Home menu D Select External Device Setup E Select Settings F Selecttheappropriateprintsettingssuchaspapersizeandpapertype Useuordtoselectasettingitemanduse l or r to change the setting Press OK to save the changes G Connect your camera to the same network as th...

Page 32: ...If the button does not appear in the Maintenance window point at All Programs or Programs in the Windows Start menu and check in the EPSON folder For Windows 8 If the button does not appear in the Maintenance window right click on the Start screen or swipe from the bottom or top edge of the Start screen and select All apps then select Software Update from EPSON category If you want to change the l...

Page 33: ...Faxes Select the product then click Printing Preferences on the File menu From the shortcut icon on the taskbar Right click the product icon on the taskbar then select Printer Settings To add a shortcut icon to the Windows taskbar first access the printer driver from the desktop as described above Next click the Maintenance tab the Extended Settings button and then the Monitoring Preferences butto...

Page 34: ...inter Utility ForMacOSX10 5 clickSystemPreferencesontheApplemenuandthenclickPrint Fax Select your product from the Printers list box click Open Print Queue and then click Utility button Basic Printing Note The screen shots in this manual may vary depending on the model Before you print load paper properly Loading Paper on page 21 Refer to the section below for the printable area Printable area on ...

Page 35: ... want to print borderless photos Selecting Paper on page 17 Ifyouwanttocontroltheamountoftheimagethatextendsbeyondtheedgesofthepaper clickthePageLayout tab select Auto Expand as the Enlargement Method and then adjust the Expansion slider F Select the appropriate Size setting You can also define a custom paper size For details see the online help G Select Portrait tall or Landscape wide to change t...

Page 36: ... shots of the printer driver windows in this manual are from Mac OS X 10 7 A Open the file you want to print B Access the Print dialog box Accessing the printer driver for Mac OS X on page 33 Note If the simplified dialog box is displayed click the Show Details button for Mac OS X 10 8 or 10 7 or the d button for Mac OS X 10 6 or 10 5 to extend this dialog box User s Guide Printing 36 ...

Page 37: ...Borderless as the Paper Size if you want to print borderless photos Selecting Paper on page 17 E Select the appropriate Orientation setting Note Select landscape orientation when printing envelopes F Select Print Settings from the pop up menu G Select the appropriate Media Type setting Paper type settings from the printer driver on page 20 H Select the appropriate Expansion setting during borderle...

Page 38: ...duct In this case cancel the print job by the product Using the progress meter When you start printing the progress meter appears on your computer screen Click the Cancel button to cancel printing Using EPSON Status Monitor 3 A Access the EPSON Status Monitor 3 For Windows on page 105 B Click the Print Queue button The Windows Spooler appears C Right click on the job you want to cancel and then se...

Page 39: ...s y on the product s control panel to cancel a print job To solve this problem see the online Network Guide A Click your product icon in the Dock B In the Document Name list select the document which is printing C Click the Delete button to cancel the print job For Mac OS X 10 8 Click the button to cancel the print job User s Guide Printing 39 ...

Page 40: ... from Epson Software For Windows 7 and Vista Click the start button point to All Programs click Epson Software and then click Easy Photo Print For Windows XP Click Start point to All Programs point to Epson Software then click Easy Photo Print For Mac OS X Double click the Applications folder on your Mac OS X hard drive then double click in turn on the Epson Software and Easy Photo Print folders a...

Page 41: ...ngs Manual 2 sided printing may not be available when the product is accessed over a network or is used as a shared printer Iftheinkrunslowduringautomatic2 sidedprinting theproductstopsprintingandtheinkneedstobereplaced When inkreplacement is complete the product startsprinting again buttheremaybesomemissingpartsinyourprint Ifthis happens print again the page that has missing parts The loading cap...

Page 42: ...2 sided printing option in the Page Layout tab To print folded booklets select Folded Booklet Note When using automatic printing make sure Auto is selected C Click Settings and make the appropriate settings D Check the other settings and print Note When printing automatically and if you are printing high density data such as photos or graphs we recommend making the settings in the Print Density Ad...

Page 43: ...ows A Access the printer settings Accessing the printer driver for Windows on page 32 B Select Reduce EnlargeDocumentandByOutputPaperSize inthe Page Layouttab and thenselect thesize of the paper you are using from the drop down list C Check the other settings and print Product settings for Mac OS X A Access the Print dialog box Accessing the printer driver for Mac OS X on page 33 B Choose Scaletof...

Page 44: ...indows on page 32 B Select Multi Page and then select the Pages per Sheet in the Page Layout tab C Choose the desired number of pages and page order D Check the other settings and print Product settings for Mac OS X A Access the Print dialog box Accessing the printer driver for Mac OS X on page 33 B Select the desired number of Pages per Sheet and the Layout Direction page order in the Layout pane...

Page 45: ...ndows XP you must log on to a Computer Administrator account Follow the steps below on the computer that is connected directly to the product A Windows 8 SelectDesktop Settingscharm andControlPanel ThenselectDevicesandPrintersfromtheHardwareand Sound category Windows 7 Click the start button select Devices and Printers Windows Vista Click the start button select Control Panel and then select Print...

Page 46: ... or Close if you installed additional drivers Adding the product to the other network computers Follow these steps to add the product to each network computer that will access it Note Your product must be set up as a shared printer on the computer to which it is connected before you can access it from another computer Setting up the product as a shared printer on page 45 A Windows 8 SelectDesktop ...

Page 47: ...a Click Add a network wireless or Bluetooth printer and then click Next Windows XP Select A network printer or a printer attached to another computer then click Next D Follow the on screen instructions to select the product you want to use Note Dependingontheoperatingsystemandtheconfigurationofthecomputertowhichtheproductisconnected theAddPrinter Wizard may prompt you to install the printer driver...

Page 48: ...canner glass Placing Originals on page 25 B Start Epson Scan Windows 8 Select the EPSON Scan icon on the desktop or select EPSON Scan from the Start screen Windows 7 Vista and XP Double click the Epson Scan icon on the desktop Mac OS X Select Applications Epson Software EPSON Scan C Select Home Mode User s Guide Scanning 48 ...

Page 49: ...D Select Text Line Art as the Document Type setting E Click Preview F Click Scan User s Guide Scanning 49 ...

Page 50: ...olor sharpness contrast and other aspects affecting image quality See the Help for more details on Epson Scan Histogram Provides a graphical interface for adjusting highlight shadow and gamma levels individually Tone Correction Provides a graphical interface for adjusting tone levels individually User s Guide Scanning 50 ...

Page 51: ...ing mid tone levels such as skin tones without affecting the highlight and shadow areas of the image Unsharp Mask Sharpens the edges of image areas for an overall clearer image Descreening Removesrippledpatterns knownasmoiré thatcanappearinsubtlyshadedimageareassuchas skin tones Color Restoration Restores the colors in faded photos automatically User s Guide Scanning 51 ...

Page 52: ...tion Makes Black White images clearer and text recognition more accurate by separating the text from the graphics Color Enhance Enhance a certain color You can select from red blue or green Basic Scanning from the Control Panel You can scan documents and send the scanned image from the product to a connected computer Make sureyou have installed software for the product on your computer and connect...

Page 53: ...ng Epson Event Manager E Press x to start scanning Your scanned image is saved Scan mode menu list Refer to the section below for the Scan mode menu list Scan Mode on page 73 Basic Scanning from Your Computer Scanning in Full Auto Mode FullAutoModeletsyou scanquicklyandeasily withoutselectinganysettingsorpreviewingyourimage Thismodeis useful when you need to scan your originals at 100 size Note Se...

Page 54: ...ote If the Show this dialog box before next scan check box is cleared Epson Scan starts scanning immediately without displaying this screen To return to this screen click Cancel in the Scanning dialog box during scanning User s Guide Scanning 54 ...

Page 55: ...anned image is saved Scanning in Home Mode HomeModeletsyoucustomizesomescanningsettingsandcheckthechangesyouhavemadeinapreviewimage This mode is useful for basic scanning of photos and graphics Note See the Help for more details on Epson Scan A Place your original s Placing Originals on page 25 B Start Epson Scan Starting Epson Scan Driver on page 69 User s Guide Scanning 55 ...

Page 56: ...t D Select the Document Type setting E Select the Image Type setting F Click Preview Previewing and Adjusting the Scan Area on page 61 G Adjust the exposure brightness and other image quality settings H Click Scan User s Guide Scanning 56 ...

Page 57: ... immediately without displaying the File Save Settings window Your scanned image is saved Scanning in Office Mode Office Mode lets you quickly scan text documents without previewing your image Note See the Help for more details on Epson Scan A Place your original s Placing Originals on page 25 B Start Epson Scan Starting Epson Scan Driver on page 69 User s Guide Scanning 57 ...

Page 58: ...D Select the Image Type setting E Select the Document Source setting F Select the size of your original as the Size setting G Select an appropriate resolution for your original s as the Resolution setting H Click Scan User s Guide Scanning 58 ...

Page 59: ...gs window Your scanned image is saved Scanning in Professional Mode Professional Mode gives you total control of your scanning settings and lets you check the changes you have made in a preview image This mode is recommended for advanced users Note See the Help for more details on Epson Scan A Place your original s Placing Originals on page 25 B Start Epson Scan Starting Epson Scan Driver on page ...

Page 60: ...Mode from the Mode list D Select the type of original s you are scanning as the Document Type setting E Select the Document Source setting F Select Photo or Document as the Auto Exposure Type setting User s Guide Scanning 60 ...

Page 61: ...sic settings and resolution you can preview your image and select or adjust the image area in a Preview window There are two types of preview Normal preview displays your previewed image s in their entirety You can select the scan area and make any image quality adjustments manually Thumbnail preview displays your previewed image s as thumbnail s Epson Scan automatically locates the edges of your ...

Page 62: ...ge exposure make sure all sides of the marquee are located inside the preview image Do not include any areas around the preview image in the marquee Adjusting a marquee You can move the marquee and adjust its size If you are viewing a normal preview you can create multiple marquees up to 50 on each image to scan different image areas as separate scan files To move the marquee position your cursor ...

Page 63: ...uclickAllinthePreviewwindowbeforeyouscan Otherwise onlythearea inside the last marquee you drew will be scanned Various Types of Scanning Scanning a Magazine First of all place your magazine and start Epson Scan Starting a Scan on page 48 A Select Home Mode from the Mode list B Select Magazine as the Document Type setting C Click Preview D Adjust the exposure brightness and other image quality set...

Page 64: ...E Click Scan F Select PDF as the Type setting and then click OK Your scanned image is saved User s Guide Scanning 64 ...

Page 65: ...d start Epson Scan Starting a Scan on page 48 A Select Professional Mode from the Mode list B Select the Document Source setting C Click Preview D Adjust the exposure brightness and other image quality settings See the Help for more details on Epson Scan User s Guide Scanning 65 ...

Page 66: ...ared Epson Scan automatically saves your document without displaying the Add Page Confirmation window G Epson Scan starts scanning your document H If you want to scan more pages click Add page Load the document and scan again repeating as necessary for each page If you have finished scanning go to step 9 User s Guide Scanning 66 ...

Page 67: ...s Then use the icons on the bottom of the Editing Page window to select rotate reorder and delete pages See the Help for more details on Epson Scan Click OK when you are finished editing your pages Save File Select this button when you are finished The pages are saved in one PDF file User s Guide Scanning 67 ...

Page 68: ...t Epson Scan Starting a Scan on page 48 A Select Home Mode from the Mode list B Select Photograph as the Document Type setting C Click Preview D Adjust the exposure brightness and other image quality settings See the Help for more details on Epson Scan User s Guide Scanning 68 ...

Page 69: ...another TWAIN compliant scanning program How to start Windows 8 Select the Epson Scan icon on the desktop Or select Epson Scan from the Start screen Windows 7 Vista and XP Double click the EPSON Scan icon on the desktop Or select the start button icon or Start All Programs or Programs EPSON EPSON Scan EPSON Scan Mac OS X Select Applications Epson Software EPSON Scan How to access the help Click th...

Page 70: ...ipe from the bottom or top edge on the Start screen and select All apps Epson Software Event Manager Windows 7 Vista and XP Select the start button or Start All Programs or Programs Epson Software Event Manager Mac OS X Select Applications Epson Software and then double click the Launch Event Manager icon How to access the help Windows Click the icon in the upper right corner of the screen Mac OS ...

Page 71: ...apers You can print lined paper graph paper and music paper Follow the on screen instructions to print Calendar Youcanprintmonthlyorweeklycalendars For monthly calendars you can specify the year and month Follow the on screen instructions to print Personal Stationery mode menu list Refer to the section below for the Personal Stationery mode menu list Personal Stationery Mode on page 73 User s Guid...

Page 72: ...ual Size Auto Fit 10x15cm A4 A4 10x15cm 13x18 10x15 10x15 13x18 A5 A4 A4 A5 Custom Size 25 to 400 Paper Size A4 A5 10x15cm 4x6 in 13x18cm 5x7 in Paper Type Plain Paper Matte Prem Glossy Ultra Glossy Glossy Photo Paper Document Type Text Text Image Photo Quality Draft 2 Standard Best Doc Orientation Portrait Landscape Binding Margin Left Top Expansion Standard Medium Minimum Dry Time Standard Long ...

Page 73: ...etup Mode Menu Setting Item and Description Ink Levels Checks the status of ink cartridges Maintenance Nozzle Check Printsanozzlecheckpatterntochecktheconditionof the print head Head Cleaning Cleans the print head to improve the condition of the print head Head Alignment Adjusts the alignment of the print head Ink Cartridge s Replacement Replaces ink cartridges Printer Setup Stickers Adjusts the p...

Page 74: ...tness Contrast Sharpness Saturation Restore Default Settings Wi Fi Settings InitializesWi Fisettingstothefactorydefaultsettings All Except Wi Fi Initializes all settings except for Wi Fi settings to the factory default settings All Settings Initializes all settings to the factory default settings Thissettingdoes not changeyouroriginal image Itonlyaffectsyour printout Dependingonthetypeofphoto part...

Page 75: ...on Disable Wi Fi Network problems may be resolved by disabling or initializing the Wi Fi settings and then making the settings again For details see the online Network Guide User s Guide Menu List of Control Panel 75 ...

Page 76: ...73 273XL For information on Epson s ink cartridge yields visit the following website http www epson eu pageyield Note Not all cartridges are available in all regions Color Black Photo Black Cyan Magenta Yellow Cartridge life For best results use up ink cartridge within six months of opening the package Temperature Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Freezing 16 C 3 2 F Ink thaws an...

Page 77: ...by ink Do not push hard or squeeze the ink cartridges or be careful not to drop them Doing so may cause ink leakage Do not disassemble or remodel the ink cartridge otherwise you may not be able to print normally Do not touch the sections shown in the illustration Doing so may prevent normal operation and printing Do not leave the product with the ink cartridges removed or do not turn off the produ...

Page 78: ...es otherwise you cannot print When color ink is expended and black ink still remains you can continue printing temporarily with black ink only For more information refer to Temporary Printing with Black Ink When Color Ink Cartridges or a Photo Black Ink Cartridge are Expended on page 82 If an ink cartridge is running low prepare a new ink cartridge After bringing an ink cartridge inside from a col...

Page 79: ...automatically appears You can also check the ink cartridgestatusfromthisscreen Ifyoudonotwanttodisplaythisscreen firstaccesstheprinterdriverandthenclickthe Maintenance tab the Extended Settings button and then the Monitoring Preferences button On the Monitoring Preferences screen clear the See Low Ink Reminder alerts check box If an ink cartridge is running low prepare a new ink cartridge To check...

Page 80: ...tended Settings button In the Extended Settings window check the Enable EPSON Status Monitor 3 check box The ink levels displayed are an approximate indication For Mac OS X Note If an ink cartridge is running low prepare a new ink cartridge You can check the ink cartridge status using EPSON Status Monitor Follow the steps below A Access the Epson Printer Utility 4 Accessing the printer driver for ...

Page 81: ... Update Epsoncannotguaranteethequalityorreliabilityofnon genuineink Ifnon genuineinkcartridgesareinstalled theink cartridge status may not be displayed The ink levels displayed are an approximate indication Using the control panel A Enter Setup mode from the Home menu B Select Ink Levels Note The ink levels displayed are an approximate indication User s Guide Replacing Ink Cartridges 81 ...

Page 82: ...ion to continue printing temporarily with black ink Note This feature is not available when photos and documents are printed or copied directly from the printer without using a computer Theactual amountof timewill varydepending on theusage conditions imagesprinted print settings andfrequencyof use For Windows Follow the steps below to continue printing temporarily with black ink A When EPSON Statu...

Page 83: ...inter settings window H Print your file I EPSON Status Monitor 3 is displayed on your computer screen again Click Print in Black to print with black ink For Mac OS X Follow the steps below to continue printing temporarily with black ink A If printing can not be resumed click the product icon in the Dock If an error message is displayed prompting you to cancel the print job click Delete and follow ...

Page 84: ...mporary black printing D Load plain paper or envelope E Access the Print dialog box Accessing the printer driver for Mac OS X on page 33 F ClicktheShowDetailsbutton forMacOSX10 8or10 7 orthedbutton forMacOSX10 6or10 5 toextend this dialog box G Select the product you are using as the Printer setting and then make suitable settings H Select Print Settings from the pop up menu I Select plain papers ...

Page 85: ...tton to use a mixture of color inks and photo black ink to create black The same window is displayed the next time you print a similar job Click the No button to continue using the remaining black ink for the job you are printing You will see the same window the next time you print a similar job and again have the option to conserve black ink Click Disable this feature to continue using the remain...

Page 86: ...package and then remove the cap from the bottom of the cartridge Note Do not touch the sections shown in the illustration Doing so may prevent normal operation and printing C Open the scanner unit The ink cartridge holder moves to the ink cartridge replacement position cImportant Do not touch the flat white cable connected to the ink cartridge holder User s Guide Replacing Ink Cartridges 86 ...

Page 87: ...e Ink Cartridge s Replacement Do not move the ink cartridge holder by hand otherwise you may damage the product D Push the tab to unlock the ink cartridge holder and then remove the cartridge diagonally Note The illustration shows replacement of the cartridge on the far left Replace the cartridge appropriate to your situation User s Guide Replacing Ink Cartridges 87 ...

Page 88: ... its home position G Follow the on screen instruction Note Put the cap back on to the removed cartridge s ink supply port Dispose of the used cartridge properly The P light continues to flash while the product is charging ink Do not turn off the product during ink charging If the ink charging is incomplete you may not be able to print User s Guide Replacing Ink Cartridges 88 ...

Page 89: ...e that A4 size paper is loaded in the paper cassette C Right click the product icon on the taskbar then select Nozzle Check If the product icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 33 D Follow the on screen instructions Using the Nozzle Check utility for Mac OS X Follow the steps below to use the Nozzle Check utility A Make su...

Page 90: ...ere are no print quality problems such as gaps or missing segments in the test lines the print head is fine If any segment of the printed lines is missing as shown below this could mean a clogged ink nozzle or a misaligned print head Cleaning the Print Head on page 90 Aligning the Print Head on page 92 Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are mis...

Page 91: ...heck again and repeat the head cleaning if necessary If print quality has still not improved contact Epson support Using the Head Cleaning utility for Windows Follow the steps below to clean the print head using the Head Cleaning utility A Make sure that no warnings or errors are displayed on the LCD screen and the output tray is ejected B Right click the product icon on the taskbar then select He...

Page 92: ... section below Note Do not press y to cancel printing while printing a test pattern with the Print Head Alignment utility Using the Print Head Alignment utility for Windows Follow the steps below to align the print head using the Print Head Alignment utility A Make sure that no warnings or errors are displayed on the LCD screen and the output tray is ejected B Make sure A4 size paper is loaded in ...

Page 93: ...con E Follow the on screen instructions to align the print head Using the control panel Follow the steps below to align the print head using the product control panel A Make sure that no warnings or errors are indicated in the control panel and the output tray is ejected B Make sure that A4 size paper is loaded in the paper cassette C Enter Setup mode from the Home menu D Select Maintenance E Sele...

Page 94: ...nd then click the Printer and Option Information button C Select Off 30minutes 1hour 2hours 4hours 8hours or 12hours as the PowerOff Timer setting and click the Send button D Select 3 minutes 5 minutes 10 minutes or 15 minutes as the Sleep Timer setting and click the Send button E Click the OK button For Mac OS X A Access the Epson Printer Utility 4 Accessing the printer driver for Mac OS X on pag...

Page 95: ...speedmightbereduced For Windows A Access the printer settings Accessing the printer driver for Windows on page 32 B In the Advanced window select Off On or Printer Setting as the Quiet Mode For Mac OS X A Click System Preferences on the Apple menu B Click Print Scan for Mac OS X 10 8 or 10 7 or Print Fax for Mac OS X 10 6 or 10 5 and then select your product from the Printers list box C Click Opti...

Page 96: ...ter smartphone tablet PC or laptop that is connected to the same network as the product Enter the product s IP address in the address bar of the Web browser and search for the product Example IPv4 http 192 168 11 46 IPv6 http fe80 226 abff feff 37cd Note You can check your product s IP address on the product s control panel or by printing a network status sheet Setup Mode on page 73 User s Guide M...

Page 97: ...or thinner to clean the product These chemicals can damage the product Note Close the output tray when you are not using the product to protect the product from dust Use a soft dry clean cloth to clean the LCD screen Do not use liquid or chemical cleaners Use a soft dry clean cloth to clean the surface of the scanner glass If the glass surface is stained with grease or some other hard to remove ma...

Page 98: ... sure that no warnings or errors are displayed on the LCD screen and the output tray is ejected B Load several sheets of A4 size plain paper in the paper cassette C Enter Copy mode from the Home menu D Press x to make a copy without placing a document on the scanner glass E Repeat step 4 until the paper is not smeared with ink Transporting the Product If you move the product some distance you need...

Page 99: ...insert the cassette into the product F Repack the product in its box using the protective materials that came with it Note Keep the product level during transport Be sure to remove the protective materials from the product before using it again Checking and Installing Your Software Checking the software installed on your computer To use the functions described in this User s Guide you need to inst...

Page 100: ...er driver is installed click System Preferences on the Apple menu and then click Print Scan for Mac OS X 10 8 or 10 7 or Print Fax for Mac OS X 10 6 or 10 5 Then locate your product in the Printers list box Installing the software InserttheproductsoftwarediskthatcamewithyourproductandselectthesoftwareyouwanttoinstallontheSoftware Select screen If you are using Mac OS X or if your computer does not...

Page 101: ... the Add or Remove Programs icon E Select the software you want to uninstall such as your product s driver and the application from the list displayed F Do one of the following Windows 8 and 7 Select Uninstall Change or Uninstall Windows Vista Click Uninstall Change or Uninstall and then click Continue in the User Account Control window Windows XP Click Change Remove or Remove Note If you chose to...

Page 102: ... X hard drive C Selectthecheckboxesforthesoftwareyouwanttouninstall suchastheprinterdriverandtheapplication from the list displayed D Click Uninstall E Follow the on screen instructions If you cannot find the software you want to uninstall in the Uninstaller window double click the Applications folder in your Mac OS X hard drive select the application you want to uninstall and then drag it to the ...

Page 103: ...are saturated the printer stops and Epson support is required to continue printing I 22 Toestablishawirelessconnectionusinganaccesspoint pressthepushbuttonontheaccesspointor click the button on the access point s wireless settings screen displayed on your computer s screen Refer the online Network Guide I 23 You need to enter the PIN code displayed on the printer s panel into the access point or c...

Page 104: ...tions Recovery Mode The firmware update has failed You will need to re attempt the firmware update Ready a USB cable and visit your local Epson website for further instructions User s Guide Error Indicators 104 ...

Page 105: ...g on page 38 Checking product status If a problem occurs while printing an error message will appear in the status monitor window If an error message appears indicating the product s ink pads are nearing the end of their service life contact Epson support to replace them The message will be displayed at regular intervals until the ink pads are replaced When the product s ink pads are saturated the...

Page 106: ...tor3window ClickingHowto displays ink cartridge replacement instructions Ink Levels EPSON Status Monitor 3 provides a graphic display of the ink cartridge status Information You can view information about the installed ink cartridges by clicking Information Technical Support Click Technical Support to access the Epson technical support website Print Queue You can view Windows Spooler by clicking P...

Page 107: ...re printing EPSON Status Monitor displays the ink cartridge status at the time it was opened To update the ink cartridge status click Update Wheninkisloworexpended aHowtobuttonappears ClickHowto andEPSONStatusMonitorwillleadyoustepby step through the ink cartridge replacement procedure User s Guide Troubleshooting for Printing Copying 107 ...

Page 108: ...creen or the printer driver After you have removed the jammed paper press the button indicated in the LCD screen Removing jammed paper from the rear cover A Pull out the rear cover and carefully remove the jammed paper B Carefully remove the jammed paper C Open the rear cover and carefully remove the jammed paper User s Guide Troubleshooting for Printing Copying 108 ...

Page 109: ...e product A Open the scanner unit Then remove all of the paper inside including any torn pieces cImportant Do not touch the flat white cable connected to the ink cartridge holder B Close the scanner unit slowly User s Guide Troubleshooting for Printing Copying 109 ...

Page 110: ... The printable side of the paper is face down in the paper cassette The paper stack was fanned before loading For plain paper do not load paper above the line just under the H or arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting Paper on page 17 The edge guides are snug against the edges of the paper The...

Page 111: ...se the printer settings window and then print your file Print Preview window opens F Selectapagethathasalreadybeenprintedinthepagelistboxontheleftside andthenselectRemovePagefrom the Print Options menu Repeat this step for all the pages that have already been printed G Click Print on the Print Preview window Print Quality Help If you are having print quality problems then compare it with the illus...

Page 112: ...aper loaded in the product Selecting Paper on page 17 If banding appears at intervals of 2 5 cm run the Print Head Alignment utility Aligning the Print Head on page 92 If a moire cross hatch pattern appears on your copy change the Reduce Enlarge setting in the LCD menu or shift the position of your original If there is problem with copy quality clean the surface of the scanner glass Cleaning the e...

Page 113: ... the Advanced window For Mac OS X check the Color Options dialog box from the Print dialog box See the online help for details Run the Head Cleaning utility to clear any clogged ink nozzles Cleaning the Print Head on page 90 Ifyouhavejustreplacedaninkcartridge makesurethedateonthebox Ifyouhavenotusedtheproductforalong time Epson recommends replacing the ink cartridges Replacing an ink cartridge on...

Page 114: ... the surface of the scanner glass Cleaning the exterior of the product on page 97 Miscellaneous Printout Problems Incorrect or garbled characters Clear any stalled print jobs Canceling Printing on page 38 Turn off the product and computer Make sure the product s interface cable is securely plugged in Uninstall the printer driver then reinstall it Uninstalling Your Software on page 100 Incorrect ma...

Page 115: ...e online help for your printer driver or for your application Uninstall the printer driver then reinstall it Uninstalling Your Software on page 100 Blank pages print Make sure the printer driver settings are appropriate for the paper size you are using For Windows check the Main window For Mac OS X check the Page Setup dialog box or Print dialog box For Windows check the Skip Blank Page setting by...

Page 116: ...ith the power on The product does not recover with the power off After you restart the product will print at normal speed Uninstall the printer driver then reinstall it Uninstalling Your Software on page 100 If you try all of the methods above and cannot solve the problem see the following Increasing the Print Speed For Windows Only on page 119 Paper Does Not Feed Correctly Paper does not feed Rem...

Page 117: ...rinter driver as follows and also check in your application For Windows check the Copies setting on the Page Layout window Mac OS X check the Copies setting in the Print dialog Paper is improperly loaded Ifyouhaveloadedthepapertoofarintotheproduct theproductcannotfeed thepapercorrectly Turntheproductoff and gently remove the paper Then turn the product on and reload the paper correctly Paper is no...

Page 118: ...t to the first tier hub from yourcomputer Iftheprinterdriveris stillnotrecognizedonyourcomputer trytodirectlyconnecttheproductto your computer without the USB hub Ifyouareconnectingtheproducttoyourcomputervia aUSBhub makesuretheUSBhubdeviceisrecognizedby your computer Ifyouaretryingtoprintalargeimage yourcomputer maynothaveenoughmemory Tryreducingtheresolution of your image or printing the image a...

Page 119: ...ation D Close the scanner unit slowly E Follow the on screen instruction Increasing the Print Speed For Windows Only Print speed may be increased by selecting certain settings in the Extended Settings window when the printing speed is slow Click the Extended Settings button on your printer driver s Maintenance window User s Guide Troubleshooting for Printing Copying 119 ...

Page 120: ...the following check boxes and print speed may be increased High Speed Copies Always spool RAW datatype Page Rendering Mode Print as Bitmap For more details on each item see the online help User s Guide Troubleshooting for Printing Copying 120 ...

Page 121: ...econnectionbetweenthemtomakesureitis secure Make sure you select the correct product if a scanner list appears when starting to scan Windows When you start Epson Scan using the EPSON Scan icon and the Select Scanner list is displayed make sure you select the model of your product Mac OS X When you start Epson Scan from the Applications folder and the Select Scanner list is displayed make sure you ...

Page 122: ...ton and then point to Control Panel For Windows 8 Select Desktop Settings charm and Control Panel B Do one of the following Windows 8 and Windows 7 Select System and Security Windows Vista Select Security Windows XP Select Security Center C Do one of the following Windows 8 Windows 7 and Windows Vista Select Allow a program through Windows Firewall Windows XP Select Windows Firewall D Do one of th...

Page 123: ...duct on page 97 Multiple sheets of paper are fed You may need to clean the product Cleaning the Product on page 97 Problems With Scanning Time Scanning at a high resolution takes a long time Problems With Scanned Images Scan quality is unsatisfactory Scan quality can be improved by changing the current settings or adjusting the scanned image Image Adjustment Features on page 50 An image on the bac...

Page 124: ...correctly when converted into editable text OCR Place the document so that it is straight on the scanner glass If the document is skewed it may not be recognized correctly Ripple patterns appear in your scanned image A ripple or cross hatch pattern known as moiré may appear in a scanned image of a printed document When scanning your document using the scanner glass try moving your document Select ...

Page 125: ...re scanned into a single file Position documents at least 20 mm 0 8 inch apart from each other on the scanner glass Cannot scan the area you want Depending on the documents you may not be able to scan the area you want Use normal preview in Office Mode Home Mode or Professional Mode and create marquees on the area you want to scan Cannot scan in the direction you want Click Configuration select th...

Page 126: ...ecifications are subject to change without notice Printer specifications Paper path Paper cassette front entry Capacity 11 0 mm Paper Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot attest to the quality of any non Epson brand or type of paper Always test samples of paper stock before purchasing large quantities or printin...

Page 127: ...es Plain paper or special paper distributed by Epson Thickness for plain paper 0 08 to 0 11 mm 0 003 to 0 004 in Weight for plain paper 64 g m2 17 lb to 90 g m2 24 lb Envelopes Size Envelope 10 4 1 8 9 1 2 in Envelope DL 110 220 mm Envelope C6 114 162 mm Paper types Plain paper Weight 75 g m2 20 lb to 90 g m2 24 lb Printable area Highlighted portions show printable area Single sheets Normal Border...

Page 128: ...12 in B 3 0 mm 0 12 in 5 0 mm 0 20 in C 3 0 mm 0 12 in 21 0 mm 0 83 in Note Depending on the type of paper print quality may decline in the top and bottom areas of the print or the area may be smeared Scanner specifications Scanner type Flatbed color User s Guide Product Information 128 ...

Page 129: ...ncy Band 2 4 GHz Communication Mode Infrastructure Ad hoc Wi Fi Direct 1 Complies with either IEEE 802 11b g n or IEEE 802 11b g depending on location of purchase 2 Complies with WPA2 with support for WPA WPA2 Personal Photo data specifications Digital camera DCF Design rule for Camera File system version 1 0 or 2 0 compliant File format JPEG with the Exif Version 2 3 standard Image size 80 80 pix...

Page 130: ...mode Approx 6 0 W Sleep mode Approx 1 3 W Power off Approx 0 4 W Note Check the label on the back of the product for its voltage For users in Belgium power consumption when copying may vary Check http www epson be for the latest specifications Environmental Temperature Operation 10 to 35 C 50 to 95 F Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Humidity Operation 20 to 80 RH Storage 5 to 85...

Page 131: ...004 108 EC EN55022 Class B EN61000 3 2 EN61000 3 3 EN55024 R TTE directive 1999 5 EC EN300 328 EN301 489 1 EN301 489 17 EN60950 1 For European users We Seiko Epson Corporation hereby declare that the equipment Model C491F is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC For use only in Ireland UK Austria Germany Liechtenstein Switzerland France ...

Page 132: ...Interface Hi Speed USB Device Class for computers User s Guide Product Information 132 ...

Page 133: ... Epson support for your area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and...

Page 134: ...the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk EpsonHelpdeskisprovidedasafinalbackuptomakesureourclientshaveaccesstoadvice OperatorsontheHelpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literatureonnewEpsonproductsandadv...

Page 135: ...rint 40 Enlarge 72 Enlarging pages 43 Envelope loading 21 Envelopes printable area 128 Epson Easy Photo Print 40 paper 17 Epson Connect 8 Errors print 105 scan 121 Expansion copy 72 External Device Setup 74 F Fit to page printing 43 Full Auto Mode 53 H Head cleaning control panel 92 Mac OS X 91 Windows 91 Help Epson 133 Epson Scan 69 Home Mode 55 Horizontal banding 112 I Image Adjustment 50 Incorr...

Page 136: ...ower Off Timer 73 Previewing 61 Print head aligning 92 checking 89 cleaning 90 Print quality improving 111 Print Settings setup 74 Print speed increasing 116 119 Printable area specifications 127 Printer Setup 73 Printing 2 sided 41 borderless 34 canceling 38 digital camera 31 document 34 envelope 34 fit to page 43 multiple pages per sheet 44 photo 34 preset 40 printing from 31 shortcut 40 text 34...

Page 137: ... 73 Smeared prints 113 115 Software uninstalling 100 Specifications mechanical 129 paper 126 printer 126 scanner 128 standards and approvals 130 Speed increasing 116 119 Status lights 121 Status Monitor Mac OS X 106 System requirements 126 T Technical support 133 Trademarks 2 Transporting product 98 U USB connector 132 W Web service 8 Wi Fi Auto Connect 74 Wi Fi Setup 74 Wi Fi Setup Wizard 74 Wi F...

Search results

Summary of Contents for C491F

Reviews:

Related manuals for C491F

Brands by name

Popular brands

Epson C491F, User Manual

Search results

Summary of Contents for C491F

Reviews:

Related manuals for C491F

Brands by name

Popular brands