Epson C11CH67201 User Manual Download Page 343

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• Adjust the print quality in the product software.

• Clean the paper path.

• Do not press too hard on the original or the document cover when you are scanning originals on the

scanner glass.

• Clean the scanner glass.

• Clean the ADF.

Note:

Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that

extends beyond the base of the product in all directions.

Parent topic:

Solving Print Quality Problems

Related concepts

Print Head Cleaning

Related references

Paper Specifications
Compatible Epson Papers

Faint Printout or Printout Has Gaps

If your printouts are faint or have gaps, try these solutions:

• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if

necessary.

• The ink cartridges may be old or low on ink, and you may need to replace them.

• Make sure the paper type setting matches the type of paper you loaded.

• Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.

• When copying, increase the

Density

setting on the product control panel.

• Align the print head.

• Adjust the print quality in the product software.

Summary of Contents for C11CH67201

Page 1: ...WF 7820 WF 7840 Series User s Guide ...

Page 2: ......

Page 3: ...tting a Password and Locking the Control Panel 28 Setting User Feature Restrictions Access Control 29 Preventing PC Connection via USB 30 Adjusting the Screen Brightness 31 Turning Off the Operation Time Out Setting 31 Using Presets 32 Product Parts Locations 35 Product Parts Front 35 Product Parts Inside 37 Product Parts Back 39 Checking for Software Updates 39 Using Power Saving Settings 40 Chan...

Page 4: ... Network Settings from the Control Panel 55 Setting Up Wireless Printing from a Smart Device Using Epson Smart Panel 57 Wi Fi Direct Mode Setup 59 Connecting to a Mobile Device 59 Enabling Wi Fi Direct Mode 61 Modifying the Wi Fi Direct Network Name or Password 62 Wi Fi Protected Setup WPS 64 Using WPS to Connect to a Network 64 Printing a Network Status Sheet 65 Printing a Network Connection Repo...

Page 5: ... Universal Print Settings Options 102 Placing Originals on the Product 104 Placing Originals on the Scanner Glass 104 Placing Originals in the Automatic Document Feeder 106 ADF Original Document Specifications 109 Copying 111 Copying Documents or Photos 111 Copying Options 112 Printing from a Computer 117 Printing with Windows 117 Selecting Basic Print Settings Windows 118 Paper Source Options Win...

Page 6: ... Settings Windows 10 S 143 Printing on a Mac 146 Selecting Basic Print Settings Mac 147 Paper Source Options Mac 151 Print Quality Options Mac 151 Print Options Mac 152 Selecting Page Setup Settings Mac 152 Selecting Print Layout Options Mac 153 Selecting Double sided Printing Settings Mac 154 Double sided Printing Options and Adjustments Mac 155 Managing Color Mac 156 Color Matching and Color Opt...

Page 7: ...on Scan 2 Icon 182 Starting a Scan from a Scanning Program 184 Starting a Scan from a Smart Device 186 Scanning a Document in Epson ScanSmart 186 Saving a Scan 189 Attaching a Scan to Email 190 Sending a Scan to a Cloud Service 191 Printing a Scan 192 Selecting Epson ScanSmart Settings 193 Changing the Epson Product 194 Changing the Scan Settings 195 Changing the File Name Settings 196 Changing th...

Page 8: ... Mac 229 Setting Up Contacts and Contact Groups 230 Setting Up Contacts Using the Product Control Panel 231 Creating a Contact 231 Editing or Deleting a Contact 233 Creating a Contact Group 235 Editing or Deleting a Contact Group 237 Sending Faxes 238 Sending Faxes from the Product Control Panel 239 Sending a Fax Using the Keypad Contact List or History 239 Fax Sending Options 241 Sending a Fax at...

Page 9: ...our Computer 265 Replacing Ink Cartridges and Maintenance Boxes 267 Ink Safety Precautions 267 Check Cartridge and Maintenance Box Status 269 Checking Cartridge and Maintenance Box Status on the LCD Screen 269 Checking Cartridge and Maintenance Box Status Windows 270 Checking Cartridge and Maintenance Box Status Mac 273 Purchase Epson Ink Cartridges and Maintenance Box 274 Ink Cartridge and Mainte...

Page 10: ...99 Cleaning Your Product 299 Transporting Your Product 302 Solving Problems 306 Viewing the Help Screen 306 Checking for Software Updates 307 Product Status Messages 308 Status Menu Error Codes 312 Running a Product Check 314 Resetting Control Panel Defaults 316 Solving Setup Problems 317 Product Does Not Turn On or Off 317 Noise After Ink Installation 317 Software Installation Problems 318 Solvin...

Page 11: ...g Problems Printing from a Computer 331 Nothing Prints 331 Product Icon Does Not Appear in Windows Taskbar 332 Error After Cartridge Replacement 333 Printing is Slow 333 Solving Page Layout and Content Problems 335 Inverted Image 336 Too Many Copies Print 336 Blank Pages Print 336 Incorrect Margins on Printout 337 Border Appears on Borderless Prints 337 Incorrect Characters Print 338 Incorrect Ima...

Page 12: ...in an Image 354 Streaks Appear in All Scanned Images 354 Scanned Image Edges are Cropped 355 Solving Faxing Problems 355 Cannot Send or Receive Faxes 355 Cannot Receive Faxes with a Telephone Connected to Your Product 358 Fax Memory Full Error Appears 358 Fax Quality is Poor 359 Sent Fax is Received in an Incorrect Size 360 Received Fax is Not Printed 361 Solving USB Device Problems 361 Cannot Vie...

Page 13: ...Safety and Approvals Specifications 379 Notices 381 Important Safety Instructions 381 General Product Safety Instructions 381 Wireless Connection Safety Instructions 383 LCD Screen Safety Instructions 384 Telephone Equipment Safety Instructions 384 Important Privacy Notice Printer Serial Number 385 FCC Compliance Statement 385 Binding Arbitration and Class Waiver 388 Trademarks 391 Copyright Notic...

Page 14: ......

Page 15: ...15 WF 7820 WF 7840 User s Guide Welcome to the WF 7820 WF 7840 User s Guide For a printable PDF copy of this guide click here ...

Page 16: ... the Epson Print Enabler Using the Mopria Print Service Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Voice activated Printing Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Entering Characters on the LCD Screen Viewing Animations Changing LC...

Page 17: ...pic Product Basics Control Panel Buttons and Lights 1 power button and light 2 home button 3 help button 4 Interrupt button 5 Reset button 6 Contacts button 7 C clear button 8 The numeric keypad 9 Job Status button the Error light and the Data light 10 Paper Setting button 11 stop button 12 LCD screen ...

Page 18: ...the Supply Status screen 2 Displays the network connection status Select to set up network connections 3 Select to change sound settings 4 Select to enter sleep mode 5 Indicates that user restrictions are enabled Select to log in to the product 6 Select to display the Fax Data Information screen 7 Displays various settings and functions Swipe to the left to see additional options ...

Page 19: ...19 8 Select to show the Job Status screen 9 Scrolls the screen to the right 1 Returns to the previous screen 2 Select a tab to display additional settings 3 Displays the list of settings ...

Page 20: ...e ink levels 5 Displays the approximate maintenance box level 6 Displays printer errors Select an error from the list to display the error message Parent topic Control Panel Buttons and Lights Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions Icons Description Displays additional information or instructions such as loading paper or p...

Page 21: ...e setting is enabled or disabled Select the icon to change the setting Depending on the selected paper type and print quality when this feature is enabled noise is reduced during printing but print speed may also be reduced Press this icon to enable sleep mode and turn off the LCD screen Indicates that the user restriction feature is enabled You need to select a user name and then enter a password...

Page 22: ...n to scroll swiftly Slide your finger across the screen to move items Close or open your fingers across the screen to zoom in or zoom out on a preview image Parent topic Control Panel Buttons and Lights Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings To move the cursor select the left or right arrows ...

Page 23: ...Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures 3 Select a topic from the list of available topics and follow the on screen instructions Parent topic Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen Note This setting can be locked by an administrator If you cannot access or change this sett...

Page 24: ...he current date time and daylight saving phase in your area and choose your preferred date and time format Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Settings General Settings Basic Settings Date Time Settings ...

Page 25: ...When you change from Winter to Summer your product automatically sets its clock ahead one hour When you change from Summer to Winter it sets its clock back one hour 5 Select Date Time 6 Select the date format you want to use 7 Use the numeric keypad to enter the current date and select OK 8 Select the time format you want to use 9 Use the numeric keypad to enter the current time and select OK Pare...

Page 26: ...tings Country Region You see a screen like this 3 Scroll up or down if necessary and select your country or region You see a confirmation screen 4 If the setting is correct select Yes If not select No and retry Parent topic Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel Note This setting can be locked by an ad...

Page 27: ... or Quiet Mode to adjust control panel sounds Note You can also select the icon on the home screen to adjust sounds 5 Select Button Press 6 Select to decrease or to increase the sound and select OK when you are finished 7 Select the back arrow to exit Note You can also adjust the Sound Type and the sound level for various product functions Parent topic Using the Control Panel ...

Page 28: ... Service settings Scan settings System Administration settings Fax settings Web Config settings EpsonNet Config settings 1 Press the home button if necessary 2 Select Settings General Settings System Administration Security Settings Admin Settings You see a screen like this 3 Select Admin Password 4 Select Register 5 Use the displayed keyboard to enter a password and select OK ...

Page 29: ...Related tasks Entering Characters on the LCD Screen Setting User Feature Restrictions Access Control Using Web Config Access Control Settings you can restrict product features for individual users to prevent misuse of the product Restricted features require the user to enter an ID and password on the product control panel After you setup feature restrictions you must enable them using the product ...

Page 30: ...PC Connection via USB You can disable access from a USB connected computer This restricts non network access to the product and protects the security of confidential scanned documents 1 Press the home button if necessary 2 Select Settings General Settings Printer Settings 3 Scroll down and select PC Connection via USB 4 Select Disable Note Select Yes to restart the product Changes are not enabled ...

Page 31: ...to exit Parent topic Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity This feature is enabled by default but you can turn it off Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance...

Page 32: ...l Using Presets You can save frequently used copy fax and scan settings as presets This lets you easily reuse them whenever necessary Note Presets can be locked by an administrator If you cannot access or change presets contact your administrator for assistance 1 Press the home button if necessary 2 Select Presets ...

Page 33: ...his 3 Select Add New Enter the administrator password if necessary Note You can save up to 50 presets 4 Select the function for which you want to set up a preset You see the main screen for that function such as the Copy screen ...

Page 34: ...4 5 Select the settings you want to save and select Register You see a screen like this 6 Select Name You see a screen like this 7 Use the displayed keyboard to enter a name for the preset and select OK ...

Page 35: ...g your preset name from the list Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics Product Parts Front 1 Automatic Document Feeder ADF cover 2 ADF edge guide 3 ADF input tray ...

Page 36: ...e 1 WF 7840 or Paper cassette WF 7820 7 Paper cassette 2 WF 7840 1 Paper support 2 Paper support edge guide 3 Paper tray rear paper feed slot 4 Output tray 5 Paper cassette edge guide 6 Paper cassette 7 Paper cassette cover Parent topic Product Parts Locations ...

Page 37: ...37 Product Parts Inside 1 Document cover 2 Document mat 3 Scanner glass 4 Control panel ...

Page 38: ...38 5 USB Type A port for external devices 1 Maintenance box cover 2 Scanner unit 3 Ink cartridge cover 4 Ink cartridge holder do not remove 5 Inner cover Parent topic Product Parts Locations ...

Page 39: ...rt U S epson ca support Canada or latin epson com support Caribbean and select your product Note Your printer is designed to work only with genuine Epson brand ink cartridges Other brands of ink cartridges and ink supplies are not compatible and even if described as compatible may not function properly or at all Epson periodically provides firmware updates to address issues of security performance...

Page 40: ...ows OS X You can manually update the software by opening the Applications Epson Software folder and selecting EPSON Software Updater macOS 10 12 x 10 13 x 10 14 x or 10 15 x You can manually update the software by opening the App Store selecting Updates searching for a software update option for Epson Software and selecting Update Parent topic Product Basics Solving Problems Using Power Saving Set...

Page 41: ...s 5 Select Sleep Timer You see a screen like this 6 Do one of the following Press the or icon to decrease or increase the number of minutes Press the number of minutes on the LCD screen select the number of minutes from the on screen keypad and press OK ...

Page 42: ...ns due to objects bumping the LCD touchscreen Select Scheduled to set a time range for the feature to be enabled Parent topic Using Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified period of time Note This setting can be locked by an administrator If you cannot access or change this setting contact your ad...

Page 43: ... Windows Store Print from anywhere with these Epson Connect solutions Epson Email Print Epson iPrint Mobile App Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App Setting Up Epson Connect Services Using Epson Email Print Using the Epson Smart Panel Mobile App Using the Epson ...

Page 44: ...4 Select Web Service Settings 5 Select Epson Connect Services You see a screen like this 6 Select Register 7 Follow the instructions on the screen to activate your product s email address Parent topic Epson Connect Solutions for Smartphones Tablets and More ...

Page 45: ... Email Print address Note Go to epsonconnect com and log into your Epson Connect account to personalize your product s email adjust print settings and set up other Epson Connect services Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi or Wired Networking Using the Epson Smart Panel Mobile App Use this free Apple and Android app to print copy or scan with ...

Page 46: ...oad Epson iPrint from the Apple App Store or Google Play 4 Connect your mobile device to the same wireless network as your product 5 Open Epson iPrint and select your Epson product Now you are ready to print or scan with your mobile device and your Epson product Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi or Wired Networking Using Epson Remote Print W...

Page 47: ... with your Epson Connect account 1 Connect your Epson product to your network See the link below 2 If you did not already set up an Epson Connect account when you installed your product software visit epsonconnect com to create your account and register your product to the Epson Connect service Note Make a note of your product s email address and password 3 Visit epsonconnect com to sign into your...

Page 48: ...evice to the same wireless network that your product is using 4 Print from your device to your product Note For details see the AirPrint page on the Apple website Parent topic Product Basics Related references Paper Source Settings Options Related topics Wi Fi or Wired Networking Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook allowing you to print fro...

Page 49: ... is on the screen Note If you do not see your product tap All Printers and select your product Parent topic Product Basics Related topics Wi Fi or Wired Networking Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet Android v4 4 or later to your Epson product or any Mopria certified product from other manufacturers You can download the Mop...

Page 50: ...rint option and select your product to print whatever is on the screen Note If you see a message telling you that a plug in is required tap OK and tap Download If your Amazon Fire product uses Fire OS 5 and above your device automatically uses the built in Mopria Print Service app to print Parent topic Product Basics Related topics Wi Fi or Wired Networking Using Windows 10 Mobile Printing You can...

Page 51: ...lect your Epson product Now you are ready to print photos or scan Parent topic Product Basics Related topics Wi Fi or Wired Networking Voice activated Printing Take advantage of voice activated hands free printing from your Epson product with Alexa Siri and Google Assistant Depending on which voice assistant you use you can ask your product to print photos calendars recipes photo props and more Cl...

Page 52: ...52 Parent topic Product Basics Related tasks Using Epson Email Print Related topics Wi Fi or Wired Networking ...

Page 53: ...es and other intrusions Enable security on your wireless LAN Enable the appropriate security on the wireless LAN you plan to use with your product Network security such as a network password can deter interception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on h...

Page 54: ...Wired Networking Wi Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point The wireless router or access point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired ...

Page 55: ...heet and install the necessary software by downloading it from the Epson website The installer program guides you through network setup Note Breakdown or repair of this product may cause loss of fax and network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your fa...

Page 56: ...ange the case of letters press To delete the previous character press To enter numbers and symbols press 123 To enter a space press Space 8 Press OK when you finish entering your password 9 Confirm the displayed network settings and select Start Setup to save them 10 If you want to print a network setup report select Print Check Report Otherwise select OK 11 Press the home button to exit You see t...

Page 57: ...have the following A Bluetooth enabled device that is connected to a wireless network The Epson Smart Panel app installed on the device The wireless network name SSID and password Note Your device must be close enough to the product to create and maintain a Bluetooth connection 1 Make sure the product is turned on and is ready to print Note You must perform initial setup and ink installation befor...

Page 58: ...lect Change another Wi Fi SSID 7 Enter the password for the wireless network and select OK The app starts configuring the product Note Do not move the smart device away from the product during configuration The product s control panel may show a successful wireless connection before the process is completed on your device Wait for the completion message in the Epson Smart Panel app and do not canc...

Page 59: ...ter with a wireless interface 3 Other wireless device Connecting to a Mobile Device Enabling Wi Fi Direct Mode Modifying the Wi Fi Direct Network Name or Password Parent topic Wi Fi or Wired Networking Related references Status Icon Information Connecting to a Mobile Device You can connect a mobile device directly to the printer without a wireless router or access point Note Make sure the Epson iP...

Page 60: ...LCD screen For Android devices select Android Open the Epson iPrint app on your device and select the printer displayed on the LCD screen Select Complete on the LCD screen For other types of devices select Other OS Devices Use your device to select the Wi Fi network name SSID displayed on the LCD screen then enter the password shown 6 Follow the instructions on the LCD screen to complete Wi Fi Dir...

Page 61: ...ect communication between your product and computer or other devices without a wireless router or access point 1 Press the home button if necessary 2 Press the icon You see a screen like this 3 Select Wi Fi Direct 4 Scroll down and select Start Setup 5 Select Start Setup again ...

Page 62: ...led the network software as described on the Start Here sheet Note If you don t see the icon on the LCD screen you may have selected the wrong network name or entered the password incorrectly Repeat these steps to try again Parent topic Wi Fi Direct Mode Setup Related references Status Icon Information Modifying the Wi Fi Direct Network Name or Password You can modify the Wi Fi Direct name and pas...

Page 63: ...ork name To change the Wi Fi Direct password select Change Password and select Yes Use the on screen keyboard to enter your new Wi Fi Direct password Note Your password must be at least 8 and no more than 22 characters long Note If you have already connected devices or computers to your product via Wi Fi Direct they will be disconnected when you change the network name or password 7 When entering ...

Page 64: ...de Setup Wi Fi Protected Setup WPS If your network uses a WPS enabled wireless router or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your ne...

Page 65: ...ter or device and then print If you are printing from a computer make sure you installed the network software as described on the Start Here sheet Note If you don t see the icon repeat these steps to try again Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product o...

Page 66: ...shown on the network status sheet to diagnose any problems you have Parent topic Wi Fi or Wired Networking Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 67: ...work Settings 5 Select Connection Check 6 Select Print Check Report 7 Select Print Examine the error codes and solutions shown on the network connection report Network Connection Report Codes and Messages Parent topic Wi Fi or Wired Networking ...

Page 68: ...ote Error codes and messages listed here may not all apply to your product Error Codes and Messages Error code and message Solution E 1 Confirm that the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to your device and to your product If you are t...

Page 69: ...t and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button me...

Page 70: ... product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limits the number of connected devices raise the co...

Page 71: ...ned on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addre...

Page 72: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E 13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for a...

Page 73: ...nnect one of the connected devices if you want to add another one You can connect computers or other devices to your product using a Wi Fi Direct Simple AP connection If you want to add another device disconnect an existing connected device first The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer Change the Wi Fi...

Page 74: ...lect Advanced 6 Select Email Server 7 Select Server Settings You see a screen like this 8 Select one of the options shown above then select the settings you want to use Contact your internet service provider if necessary to confirm the authentication method for the email server ...

Page 75: ...ail The mail server needs to support SMTP authentication POP before SMTP Authenticates on the POP3 server receiving mail server before sending the email When you select this item set the POP3 server Authenticated Account Lets you enter a user name or email address for the mail server Used with the POP before SMTP and SMTP AUTH methods Authenticated Password Lets you enter a password for the authen...

Page 76: ...these sections to change or update how your product connects to a network Accessing the Web Config Utility Changing a USB Connection to a Wi Fi Connection Changing a Wi Fi Connection to a Wired Network Connection Connecting to a New Wi Fi Router Disabling Wi Fi Features Parent topic Wi Fi or Wired Networking Accessing the Web Config Utility You can select your product s network settings and confir...

Page 77: ...rent topic Changing or Updating Network Connections Changing a Wi Fi Connection to a Wired Network Connection If you have already connected your product to your computer wirelessly you can change to a wired network connection if necessary 1 Disable your product s Wi Fi features 2 Connect one end of an Ethernet network cable to the product s LAN port 3 Connect the other end to any available LAN por...

Page 78: ... Uninstall your product software Mac Go to the next step 2 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related tasks Uninstalling Product Software Windows Disabling Wi Fi Features You may need to disable your product s Wi Fi features if you change your network connection type ...

Page 79: ...9 You see a screen like this 3 Select Wi Fi Recommended 4 Select Change Settings 5 Select Others 6 Select Disable Wi Fi 7 Select Yes to disable Wi Fi Parent topic Changing or Updating Network Connections ...

Page 80: ...ility Compatible Epson Papers Paper or Media Type Settings Printing Software Selecting the Paper Settings for Each Source Control Panel Selecting the Default Paper Source Settings Selecting the Universal Print Settings Loading Paper in the Cassette and Paper Tray Rear Paper Feed Slot You can load paper up to 11 17 inches 279 432 mm in the paper cassette and up to A3 13 19 inches 329 483 mm in the ...

Page 81: ...n Letter size select Paper that exceeds the cassette length To load envelopes select Load Envelopes To load photo paper select Load Photo Paper 5 Load long paper in the cassette as shown Select User Defined as the paper size setting Make sure the end of the paper is cut perpendicularly and do not touch paper that is being fed or ejected ...

Page 82: ...lect automatic 2 sided printing for this type of paper and do not print over the holes Select Letterhead or Preprinted as the paper type setting Load long paper by allowing the paper to roll over as shown Select User Defined as the paper size setting Make sure the end of the paper is cut perpendicularly and do not touch paper that is being fed or ejected ...

Page 83: ...he edges of the paper before loading Do not fan or curl photo paper Paper feed problems may occur frequently for manual 2 sided printing when printing on one side of preprinted paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue If the Auto Detect setting is enabled your product automatically detects the following sizes Letter 8 5 11 inches...

Page 84: ...er Recycled paper Colored paper Pre printed paper Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm Legal 8 5 14 inches 216 356 mm A3 11 7 16 5 inches 297 420 mm 8 5 13 inches 216 330 mm B4 13 9 9 84 inches 353 250 mm B5 7 2 10 1 inches 182 257 mm Oficio 9 8 46 12 4 inches 215 315 mm Mexico Oficio 8 5 13 4 inches 216 340 mm Executive 7 25 10 5 inches 184 267 mm 1 250 sheets 50 sheets ...

Page 85: ... paper Copy paper High quality plain paper Letterhead paper Recycled paper Colored paper Pre printed paper A3 13 19 inches 329 483 mm 50 sheets A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm B6 5 7 2 inches 128 182 mm 250 sheets 50 sheets User defined paper size from 3 5 5 inches 89 127 mm to 11 17 inches 279 432 mm 1 250 sheets ...

Page 86: ...er size from 3 5 17 inches 89 432 mm to 11 47 2 inches 297 to 1200 mm long1 1 sheet User defined paper size from 7 2 10 1 inches 182 257 mm to 11 17 inches 297 to 432 mm long1 250 User defined paper size from 7 1 17 inches 182 432 mm to 11 47 2 inches 297 to 1200 mm long1 1 sheet User defined paper size from 2 5 5 inches 64 127 mm to 13 19 inches 329 483 mm 1 50 sheets User defined paper size from...

Page 87: ... 297 mm A3 11 7 16 5 inches 297 420 mm 250 sheets 50 sheets Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm A3 11 7 16 5 inches 297 420 mm 8 10 inches 203 254 mm 1 100 sheets 20 sheets A3 13 19 inches 329 483 mm 20 sheets Epson Premium Presentation Paper Matte Double sided Epson Brochure Flyer Paper Matte Double si...

Page 88: ... sheets 20 sheets A3 13 19 inches 329 483 mm 20 sheets Epson Ultra Premium Photo Paper Glossy Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm 5 7 inches 127 178 mm 4 6 inches 102 152 mm 8 10 inches 203 254 mm 1 50 sheets 20 sheets Epson Premium Photo Paper Glossy Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm 5 7 inches 127 178 mm 4 6 inches 102 152 mm 8 10 inches 203 ...

Page 89: ...ssette if applicable Paper Tray Rear Paper Feed Slot Epson Premium Photo Paper Semi gloss Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm A3 11 7 16 5 inches 297 420 mm 5 7 inches 127 178 mm 4 6 inches 102 152 mm 50 sheets 20 sheets A3 13 19 inches 329 483 mm 20 sheets ...

Page 90: ... Legal 8 5 14 inches 216 356 mm A3 11 7 16 5 inches 297 420 mm A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm B4 13 9 9 84 inches 353 250 mm B5 7 2 10 1 inches 182 257 mm B6 5 7 2 inches 128 182 mm 8 5 13 inches 216 330 mm Oficio 9 8 46 12 4 inches 215 315 mm Mexico Oficio 8 5 13 4 inches 216 340 mm Executive 7 25 10 5 inches 184 267 mm 1 50 sheets 20 sheets A3 13 19 inches 329 483 mm 2...

Page 91: ... 432 mm 1 50 sheets User defined paper size from 3 5 17 inches 89 432 mm to 11 47 2 inches 297 to 1200 mm long1 1 sheet User defined paper size from 2 5 5 inches 64 127 mm to 13 19 inches 329 483 mm 1 20 sheets User defined paper size from 2 5 19 inches 64 483 mm to 13 47 2 inches 329 1200 mm 1 1 sheet Envelopes Standard size 10 envelopes 10 envelopes 1 Printing from computer only Parent topic Loa...

Page 92: ...2 10 1 inches 182 257 mm B4 13 9 9 84 inches 353 250 mm Oficio 9 8 46 12 4 inches 215 315 mm 8 5 13 inches 216 330 mm Mexico Oficio 8 5 13 4 inches 216 340 mm Legal 8 5 14 inches 216 356 mm Executive 7 25 10 5 inches 184 267 mm 11 17 inches 279 432 mm User defined paper size from 8 5 11 inches 216 297 mm to 8 5 14 inches 216 356 mm 250 sheets 30 sheets User defined paper size from 3 5 5 inches 89 ...

Page 93: ... 5 11 inches 216 279 mm 250 sheets 30 sheets Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Epson Brochure Flyer Paper Matte Double sided Epson Photo Paper Glossy 1 Epson Premium Photo Paper Glossy1 Epson Ultra Premium Photo Paper Glossy1 Epson Premium Photo Paper Semi gloss1 Letter 8 5 11 inches 216 279 mm and smaller ...

Page 94: ... 8 5 14 inches 216 356 mm Executive 7 25 10 5 inches 184 267 mm 11 17 inches 279 432 mm User defined paper size from 8 5 11 inches 216 297 mm to 8 5 14 inches 216 356 mm 50 10 sheets User defined paper size from 8 5 11 inches 216 297 mm to 8 5 14 inches 216 356 mm 50 sheets 10 sheets User defined paper size from 3 5 5 inches 89 127 mm to 8 5 14 inches 216 297 mm 10 sheets User defined paper size f...

Page 95: ...ossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Epson Brochure Flyer Paper Matte Double sided These paper types may scuff the print head resulting in smeared printouts Borderless Paper Sizes Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210...

Page 96: ...Bright White Premium Paper Letter 8 5 11 inches 216 279 mm S450218 4 500 Epson Multipurpose Plus Paper Letter 8 5 11 inches 216 279 mm S450217 4 500 Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 Epson Premium Presentation Paper Matte 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S041257 S042180 50 100 Epson...

Page 97: ... 152 mm S042181 S042174 60 100 5 7 inches 127 178 mm S041945 20 8 10 inches 203 254 mm S041946 20 Letter 8 5 11 inches 216 279 mm S042182 S042175 25 50 Epson Premium Photo Paper Semi gloss 4 6 inches 102 152 mm S041982 40 Letter 8 5 11 inches 216 279 mm S041331 20 Parent topic Loading Paper Paper or Media Type Settings Printing Software For this paper Select this paper Type or Media Type setting P...

Page 98: ...Presentation Paper Matte Double sided Epson Brochure Flyer Paper Matte Double sided Premium Presentation Paper Matte Epson Presentation Paper Matte Presentation Paper Matte Note The settings listed here are available only when printing from your computer they do not apply to your product s control panel settings Parent topic Loading Paper Selecting the Paper Settings for Each Source Control Panel ...

Page 99: ... you loaded Paper type loaded Paper Type setting Plain paper Epson Bright White Pro Paper Plain Paper Letterhead paper Letterhead Recycled paper Recycled Colored paper Color Pre printed paper Preprinted High quality plain paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper High Quality Plain Paper Thick paper Card Stock Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ult...

Page 100: ...hange default paper source settings using the control panel on the product 1 Press the home button if necessary 2 Select Settings General Settings Printer Settings You see a screen like this 3 Select one of these Auto Error Solver options Turn on this setting to display a warning and print single sided when a 2 sided printing error occurs or to print only what the printer could process when a memo...

Page 101: ...ff Auto Select Settings Copy Select On for any of these settings to automatically print on paper from any source containing paper that matches your paper settings Fax Other Error Notice Paper Size Notice Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper Paper Type Notice Paper Setup Auto Display On Select On to a...

Page 102: ...ersal Print Settings Options Parent topic Loading Paper Universal Print Settings Options Select the universal print setting options you want to use for your print jobs Universal Print Settings option Available settings Description Top Offset Adjust the top or left margin Left Offset Top Offset in Back Adjust the top or left margin of the back page when printing double sided Left Offset in Back ...

Page 103: ...check the paper width before printing This prevents printing beyond the edges of the paper when the paper size settings are incorrect but may reduce the printing speed Off Skip Blank Page On Select On to skip printing of blank pages automatically Off Parent topic Selecting the Universal Print Settings ...

Page 104: ...e the same unless otherwise noted Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass A3 11 7 16 5 inches 297 420 mm Note To view animated instructions on how to place originals on the scanner glass press the help button and select How To Place Originals Scanner...

Page 105: ...er glass with the top facing into the corner Slide the original to the edges of the indicated corner Note The edges of your original may be cropped by 0 06 inch 1 5 mm from the edge of the scanner glass Manually position your original away from the edges to prevent cropping ...

Page 106: ...eeder ADF You can also use the ADF to scan both sides of a 2 sided document Make sure the originals meet the Automatic Document Feeder specifications before loading them Caution Make sure your originals are not creased or folded and do not contain holes staples tape or other materials that could obstruct the feeder Caution Do not place photographs or valuable artwork in the ADF Place fragile or va...

Page 107: ...107 1 Slide the ADF edge guide outward 2 Fan your stack of originals and tap them gently on a flat surface to even the edges 3 Insert the originals into the ADF faceup and short edge first ...

Page 108: ...reens lights up Note The ADF should automatically detect the size of your original If the document size isn t automatically detected you need to manually select it 4 Slide the ADF edge guide against the originals but not too tightly ADF Original Document Specifications Parent topic Placing Originals on the Product ...

Page 109: ... lb 64 to 90 g m Approximately 50 sheets 8 5 13 inches 216 330 mm Legal 8 5 14 inches 216 356 mm A3 11 7 16 5 inches 297 420 mm A4 8 3 11 7 inches 210 297 mm B4 13 9 9 84 inches 353 250 mm A5 5 8 8 2 inches 148 210 mm Approximately 20 sheets B5 7 2 10 1 inches 182 257 mm Executive 7 25 10 5 inches 184 267 mm Caution Do not load the following types of originals in the ADF or they may be damaged or ...

Page 110: ...nals containing staples or paper clips Originals with labels stickers or sticky notes Thermal paper Originals with carbon paper backing Originals that are bound Transparencies Irregularly cut or angled originals Parent topic Placing Originals in the Automatic Document Feeder ...

Page 111: ... are the same unless otherwise noted Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper including Epson special papers 1 Place your original document or photo on the scanner glass or place multi page documents in the ADF 2 Load the paper you want to print on 3 Press the home button if necessary 4 Select Cop...

Page 112: ...ing Related references Copying Options Compatible Epson Papers Related tasks Using Presets Loading Paper in the Cassette and Paper Tray Rear Paper Feed Slot Related topics Placing Originals on the Product Copying Options Select the copying options you want to use for your copies Note Not all options or settings may be available depending on other copying settings Basic Settings Copying option Avai...

Page 113: ...ze than the Reduce Enlarge value to fit within the paper size Various conversion options Automatically converts from one size to another 2 Sided 1 1 Sided Select to make 2 sided copies When you select 1 2 Sided or 2 1 Sided Scroll down and select the document orientation and binding edge for your originals or copies 2 2 Sided 1 2 Sided 2 1 Sided Advanced settings Copying option Available settings ...

Page 114: ... unordered groups Collate Page Order Select to print multiple copies of a multi page document in ordered sets Mixed Size Originals Off Copies a combination of sizes in the ADF at the same time When using these combinations originals are copied at the actual size of the originals Place your originals by aligning their widths as shown On ...

Page 115: ...usts the vividness of the colors Red Balance Green Balance Blue Balance Adjusts the density of each color Sharpness Adjusts the outline of the image Hue Regulation Adjusts the color tone of skin Select to increase the green hue cool or to increase the red hue warm Remove Background Adjusts the density of the background color Select to make the background lighter or to make the background darker Bi...

Page 116: ...pear in the center of a document when copying a book or that appear around a document when copying thick paper On Remove Punch Holes Off Select On to erase the binding holes on a document On ID Card Copy Off Select On to copy both sides of an ID card onto one side of a sheet of paper On Parent topic Copying ...

Page 117: ...lt in Epson Driver Windows 10 S Printing on a Mac Printing from a Smart Device Cancelling Printing Using the Product Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and insta...

Page 118: ...a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings ...

Page 119: ...tting Note You can also select the User Defined setting to create a custom paper size but you cannot use the Borderless setting 6 If you are printing a borderless photo select Borderless You can click Settings to access additional options for borderless printing Note You must select a compatible borderless paper type and size to print without borders Check the borderless paper compatibility list f...

Page 120: ... one sheet of paper or print one image on multiple sheets of paper select one of the settings in the Multi Page menu and select the printing options you want 13 To print multiple copies and arrange their print order select the Copies options 14 To reduce noise during printing turn on Quiet Mode printing will be slower 15 To preview your job before printing select Print Preview 16 To save your prin...

Page 121: ...vailable Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on plain paper Standard For everyday text and image printing High For photos and graphics with high print quality Parent topic Selecting Basic Print Settings Windows Multi Page Printing Options Windows You can selec...

Page 122: ...int job by automatically flipping the paper on the long edge Auto Short edge binding to print your double sided print job by automatically flipping the paper on the short edge Manual Long edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the long edge to print the other side recommended for paper types that do not support automatic d...

Page 123: ...123 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab 5 Click the Print Density button ...

Page 124: ... document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of the available options on the Binding Settings window to set up your doubl...

Page 125: ... Printing Capacity Related tasks Selecting Basic Print Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after pr...

Page 126: ...ion to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the fol...

Page 127: ...Note Click the Settings button to customize the text and location of the header or footer 4 To add a password to your print job select the Confidential Job checkbox then enter a password Confidential jobs are stored in the product s memory without being printed To print the job enter the password for the confidential job on the product s control panel Note Confidential print jobs are cleared from ...

Page 128: ...or tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an int...

Page 129: ...Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Text Graphs and Images Prints c...

Page 130: ...tions Windows Header Footer Settings Windows You can select any of the Header Footer Settings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document ...

Page 131: ...name computer name date and time come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main...

Page 132: ...over one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK Parent topic Printing with Windows ...

Page 133: ...send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button You see this window ...

Page 134: ...les product monitoring for ink and paper supplies and other issues Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect may reduce print speed Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper Short Grain Paper Prevents ink from smearing when you print on envelopes or other thick...

Page 135: ... Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Output 1 page documents facedown in 2 Sided mode Outputs single sided pages in a 2 sided print job facedown instead of faceup Output documents for filing Outputs all landsca...

Page 136: ...ndows administrators can lock access to some printer settings to prevent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer proper...

Page 137: ...elect Properties 2 Click the Optional Settings tab Note You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for ea...

Page 138: ...ustom anti copy pattern Watermark Various text watermarks Lets you select the text for the watermark or prohibit watermarks Add Delete Lets you add or delete a customized text or image based watermark Settings Lets you select the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for...

Page 139: ...s on one sheet of paper All Document Settings Lets you lock all print settings Parent topic Locking Printer Settings Windows Selecting Default Print Settings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print sett...

Page 140: ...them as needed for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow...

Page 141: ...k OK to close the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature ...

Page 142: ...ic update feature you can check for updates manually Parent topic Printing with Windows Printing with the Built in Epson Driver Windows 10 S You can print with the built in Epson printer driver using any printing program on Windows 10 S as described in these sections Note The built in Epson driver in Windows 10 S does not include all the available print settings for your product To print with addi...

Page 143: ...document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see a window...

Page 144: ... for details 5 Click the Advanced button You see a window like this 6 Select the size of the paper you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 145: ...145 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 146: ... s Print window 14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac S...

Page 147: ...basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer s...

Page 148: ...ding on the Mac OS version and the application you are using 5 To use an existing set of print settings select Presets and choose a preset from the list 6 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 149: ...ow check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 8 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 9 Select Print Settings or Printer Features from the pop up menu ...

Page 150: ... 11 Select the type of paper you loaded as the Media Type setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 12 Select the Print Quality setting you want to use 13 Select the Borderless checkbox if you want to print a borderless photo If the option is grayed out change the Media Type setting to a paper type that supports borderless ...

Page 151: ...of the available options in the Paper Source menu to print on the paper loaded in that source Auto Select Automatically selects the paper source based on the selected paper size Paper Tray Selects the paper in the rear feed as the paper source Cassette 1 Selects the paper in cassette 1 as the paper source Cassette 2 Selects the paper in cassette 2 as the paper source Parent topic Selecting Basic P...

Page 152: ...ngs to control printing at the edges of borderless prints Grayscale Prints text and graphics in black or shades of gray Mirror Image Lets you flip the printed image horizontally Note If you select the Min option for the Expansion setting you may see white borders on your printed photo Parent topic Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Depending on your application yo...

Page 153: ...paper compatibility list for details 2 Select the orientation of your document or photo as shown in the print window Note If you are printing an envelope select the icon Note You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop up menu and selecting a scaling option Parent topic Printing on a Mac Related references Borderless Paper Type Compatibility Sel...

Page 154: ...o invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac Selecting Double sided Printing Settings Mac You can print on both sides of the paper by selecting Two sided Printing Settings from the pop up menu on the print window Note Some options may be pre selected or unavailable depending on other settings you have chosen or ...

Page 155: ... document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options and Adjustments Mac Parent topic Printing on a Mac Double sided Printing Options and Adjustments Mac You can select any of the available options in the Two sided Printing Settings or Output Settings pop up menu to set up your double sided print job Long Edge bindi...

Page 156: ...de of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the available ...

Page 157: ...Click the arrow next to Advanced Settings and select settings for Brightness Contrast Saturation and individual color tones You can also select a color Mode setting for printing photos and graphics and the Fix Red Eye setting to reduce or remove red eye in photos Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contra...

Page 158: ...the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Driver or Options You see a screen like this 4 Select any of the available printing preferences 5 Click OK Printing Preferences Mac Parent topic Printing on a Mac Printing Preferences Mac You can select these settings on the Options or Driver tab ...

Page 159: ...runs out of paper Bidirectional printing Prints in both directions right to left and left to right speeding up printing but may reduce print quality Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change th...

Page 160: ...t window Checking Print Status Mac Parent topic Printing on a Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock ...

Page 161: ...or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac Printing from a Smart Device You can print a document from a smart device running iOS or Android using the Epson Smart Panel app Note Your device must be connected to the same wireless network as you...

Page 162: ...3 Follow the on screen instructions to select and print your document Parent topic Printing from a Computer Related tasks Using the Epson Smart Panel Mobile App Setting Up Wireless Printing from a Smart Device Using Epson Smart Panel Cancelling Printing Using the Product If you need to cancel printing select Cancel then select Cancel again to confirm Parent topic Printing from a Computer ...

Page 163: ...om a Scanning Program Starting a Scan from a Smart Device Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Parent topic Scanning Starting a Scan Using the Product Control Panel You can scan an image to a variety of destinations using your product s control panel 1 Make sure you installed the product software and connected the product to your comput...

Page 164: ...your saved scan settings Memory Device saves your scan file on a USB device and lets you select the file format quality and other settings Cloud sends your scanned files to a destination that you have registered with Epson Connect WSD lets you manage network scanning in Windows 10 Windows 8 x Windows 7 or Windows Vista English only To use this feature you must first set up a WSD Web Services for D...

Page 165: ...ter must be connected using a USB cable or connected to the same network as your product You can save the scanned file as a JPEG or PDF file or attach it to an email You can also set up custom scan settings using Event Manager and automatically scan using those settings on your product control panel Note Be sure you have installed Epson Scan 2 ScanSmart and Event Manager on your computer before sc...

Page 166: ...e file to the connected computer Parent topic Starting a Scan Using the Product Control Panel Scanning to Email You can scan an original and email the scanned file using your product s control panel You need to have a preconfigured email server before you can scan to email You can either enter the email address directly on the product s control panel or select an address from the Contacts list Mak...

Page 167: ...167 2 Press the home button if necessary 3 Select Scan You see a screen like this 4 Select Email You see a screen like this ...

Page 168: ...s or change this setting contact your administrator for assistance 11 Press the Send icon Your product scans your original and emails the scanned file Parent topic Starting a Scan Using the Product Control Panel Related tasks Entering Characters on the LCD Screen Related topics Placing Originals on the Product Setting Up a WSD Port Windows 7 Windows Vista You can scan to a networked Windows comput...

Page 169: ... to use Then click Close 9 Do one of the following Windows 7 Click and select Devices and Printers Windows Vista Click Start and select Control Panel Hardware and Sound Printers 10 Make sure that an icon appears for your product s name on the network When you use WSD select your product name to scan over the network Parent topic Starting a Scan Using the Product Control Panel Scanning to the Cloud...

Page 170: ...170 You see a screen like this 4 Select Cloud You see a screen like this Note You must register your product with Epson Connect to select a destination ...

Page 171: ...aves the scanned file to the selected destination Parent topic Starting a Scan Using the Product Control Panel Scanning to a Memory Device You can scan an original and save the scanned image to a memory card or external USB device 1 Insert a memory card into your product s memory card slot or connect an external USB device to the port on the front of the product 2 Place your original on the produc...

Page 172: ...f necessary 9 On the Basic Settings tab press the Save icon to start scanning Your product scans your original and saves the scanned file to the memory card or USB device Parent topic Starting a Scan Using the Product Control Panel Control Panel Scanning Options Select the options you want to use for scanning Note Not all options or settings may be available depending on the Scan to option selecte...

Page 173: ...canned images Color Mode Color Select whether to scan images in color or black and white B W File Format JPEG Select for photos You can also select the Compression Ratio PDF Single Page PDF Multi Page PDF A Single Page PDF A Multi Page Select for documents You can also select the Compression Ratio and PDF Settings TIFF Single Page Select for scanned files that you can print from a device Multi Pag...

Page 174: ...s originals are scanned at the actual size of the originals Off Density 4 to 4 Adjusts the lightness or darkness of scanned images Remove Shadow On Erases the shadows that appear in the center of a document when copying a book or the shadows that appear around a document when copying thick paper Off Remove Punch Holes On Erases the binding holes on a document Off Subject Lets you enter a subject f...

Page 175: ...onnected your product and computer to the same network Note If you are running a Home version of the Windows operating system you cannot create a shared folder on your Windows desktop or in the Documents or Pictures folder unless you have created a Home Group Configuration for sharing You can however create a shared folder in the root of the C drive on your system If you want to scan to a folder o...

Page 176: ... and select Properties 6 On the General tab deselect the Read only checkbox to allow users to access the folder over the network 7 Select the Sharing tab and click the Advanced Sharing button Note You need to be logged into Windows as an administrator to select the Advanced Sharing button 8 On the Advanced Sharing screen select the Share this folder checkbox 9 Click the Permissions button and sele...

Page 177: ...istering Contacts for Network Folder or FTP Scanning Web Config Scanning to a Network Folder or FTP Server Registering Contacts for Email Network or FTP Scanning Control Panel You can register a list of contacts for scanning to email or to a network folder or FTP server 1 Press the home button if necessary 2 Select Settings 3 Select Contacts Manager Enter the administrator password if necessary 4 ...

Page 178: ... to enter the address and press OK For a network folder or FTP location select the Communication Mode field and select Network Folder SMB or FTP Then select the Location field use the displayed keyboard to enter the network path to the shared folder and select OK Enter the folder path name for the Location setting in one of the following formats depending on the Communication Mode setting you sele...

Page 179: ...g 7 Enter the following information for the contact Name The name to display in your product s contact list Index Word Enter a word to identify this entry when searching for it up to 30 characters This field is optional Assign to Frequent Use If you want to identify the contact as a frequently used address select On This makes it quicker to select the contact when you scan Save to The network path...

Page 180: ...panel You can either enter the folder path directly on the product s control panel or select a folder from the Contacts list Note Make sure the date and time are set correctly before using this feature 1 Place your original on the product for scanning Note To scan a double sided or multi page document place your originals in the ADF 2 Press the home button if necessary 3 Select Scan You see a scre...

Page 181: ...unication Mode setting you selected SMB host_name folder FTP ftp host_name folder_name Select Contacts and choose a saved location from the Contacts list For a network folder or FTP location with a password select the User Name field and use the displayed keyboard to enter the user name Then select the Password field and enter the password For an FTP location enter the FTP server port number in th...

Page 182: ... start the Epson Scan 2 program to select scan settings scan and save the scanned image to a file Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Wi...

Page 183: ...183 You see an Epson Scan 2 window like this ...

Page 184: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 185: ...185 You see an Epson Scan 2 window like this ...

Page 186: ...rting a Scan Related tasks Using the Epson Smart Panel Mobile App Setting Up Wireless Printing from a Smart Device Using Epson Smart Panel Scanning a Document in Epson ScanSmart You can scan and review documents and photos in Epson ScanSmart Note The images in this guide show Windows screens Mac screens may be slightly different Depending on your product model and software version not all options ...

Page 187: ...elect an option for the Scan area setting if necessary Note The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed It does not scale the image to the selected size 4 Select SCAN ...

Page 188: ...Stitch Images and follow the on screen instructions to combine them into a single image 6 If Photo Mode is automatically detected the following enhancement options are available Auto Color Enhancement automatically adjusts the brightness contrast and saturation of your photos Restore Faded Colors restores the colors in faded photos automatically Remove Red Eye automatically removes the red eye eff...

Page 189: ...aving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic Starting a Scan Saving a Scan You can save a scanned image to your computer in a variety of formats 1 Make sure your originals are scanned and reviewed See the link below 2 In the Select Action window click Save ...

Page 190: ...the file 4 Click Save Parent topic Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment Note Your email app and account settings should be configured before scanning You must install a MAPI type email program such as Outlook Express Windows Live Mail Entourage or Mac Mail Web based email services such as Gmail are not supp...

Page 191: ...uage If you also want to save a copy of the scanned image to your computer make sure the checkbox is selected and select the folder on your computer in which to save the file 4 Click Attach to E mail Your email program opens with the file attached to a new email Parent topic Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service 1 ...

Page 192: ... name are automatically detected You can change them as necessary You can save the scanned image in a variety of formats If you select Searchable PDF as the File type setting you can select the OCR Optical Character Recognition language If you also want to save a copy of the scanned image to your computer click the checkbox 5 Click Send Parent topic Scanning a Document in Epson ScanSmart Printing ...

Page 193: ... click the checkbox The document type and scan date for the file name are automatically detected You can change them as necessary You can save the scanned image in a variety of formats If you select Searchable PDF as the File type setting you can select the OCR Optical Character Recognition language Select the folder on your computer in which to save the file 4 Click Print Parent topic Scanning a ...

Page 194: ... more than one Epson product with Epson ScanSmart you can change the product that you are using with your computer Note A product connected to your computer via USB takes priority over a product with a Wi Fi connection 1 On the main screen click Change You see a screen like this 2 Select the Epson product you want to use with your computer and click OK Parent topic Selecting Epson ScanSmart Settin...

Page 195: ...ect Auto Mode you cannot change the scan settings 1 Click the Settings button You see a screen like this 2 Do one of the following To change Document Mode settings select Document Mode Custom Settings To change Photo Mode settings select Photo Mode and click Close When you start a scan you will be prompted to select scan settings ...

Page 196: ...e a screen like this 3 Change the settings as necessary and click Save Parent topic Selecting Epson ScanSmart Settings Changing the File Name Settings You can change the default file naming method for your scans ...

Page 197: ...197 1 Click the Settings button You see a screen like this 2 Click the File Name Settings tab ...

Page 198: ...a prefix for the file name Select the date format Select a numbering format as the counter format 4 Click Close Parent topic Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans 1 Click the Settings button ...

Page 199: ...199 You see a screen like this 2 Click the Save Settings tab ...

Page 200: ...Click Close Parent topic Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved PDF Options Setting Options Description General Generate PDF A File Creates a PDF that conforms to PDF A 1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images ...

Page 201: ...to add ICC profiles to the image TIFF Options Setting Options Description Byte Order Windows Macintosh Specifies the operating system where the scanned image will be used Compression Windows only Specifies the compression format and level for Color Grayscale and B W images File size increases with higher quality Embed ICC Profile Windows only Allows you to add ICC profiles to the image Parent topi...

Page 202: ...202 You see a screen like this 2 Click the Customize Actions tab ...

Page 203: ...an your document and save the scanned image in various file formats in your operating system s Documents or My Documents folder or open it in your scanning program You can preview the scanned image and select or change settings as necessary Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download ...

Page 204: ...204 You see this window ...

Page 205: ...ly detect the size You can select Customize to enter a custom size if necessary 6 Select the image type of your original and how you want it scanned as the Image Type setting 7 Select the Resolution setting you want to use for your scan 8 Select the Rotate setting to rotate the scanned image 9 Select the Correct Document Skew setting to correct skewed originals image contents or both 10 Click the ...

Page 206: ...nal Scanning Settings Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab Not all adjustment settings may be available depending on other settings you have chosen Stitch Images When scanning double sided originals lets you lay out images from both sides of the original onto one scanned page Rotate Rotates the original image clockwise to the des...

Page 207: ... areas in text and line art are delineated improving text recognition in OCR Optical Character Recognition programs Color Enhance Enhances the shades of the color you select in the scanned image This setting is available only if you select Grayscale or Black White as the Image Type setting Brightness Adjusts the overall lightness and darkness of the scanned image Contrast Adjusts the difference be...

Page 208: ...gnition OCR and then embedded in the scanned original Note The required Epson Scan 2 OCR Component Pro is installed automatically when you install your product software as instructed on the Start Here sheet If you install your scanner software programs individually be sure to also install this component using the Epson Software Updater if you want to perform OCR 1 Load your original in the product...

Page 209: ...he PDF or protect printing or editing properties 12 Click OK 13 Confirm the File Name setting and select a Folder setting for your document 14 Click Scan The scanned image is saved as a searchable PDF Parent topic Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options For details on available options click the icon on the Epson Scan 2 Image Format ...

Page 210: ...mat that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Recognized text in the scanned document can be searched Parent topic Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting measured in dpi dots per inch controls the amount of detail captured in your scans Increasing the resolution rais...

Page 211: ...i dots per inch and you will double the image size later change the Resolution setting to 600 dpi You will scan the image at 100 or a smaller size Select the Epson Scan 2 Resolution setting based on how you will use the scanned image Email view on a computer screen post on the web 96 to 200 dpi Print fax convert to editable text OCR create searchable PDF 200 to 300 dpi Parent topic Scanning in Eps...

Page 212: ...s are the same unless otherwise noted Connecting a Telephone or Answering Machine Setting Up Fax Features Setting Up Contacts and Contact Groups Sending Faxes Receiving Faxes Checking Fax Status Printing Fax Reports Connecting a Telephone or Answering Machine You must connect your product to a telephone wall jack to send or receive faxes If you want to use the same telephone line to receive calls ...

Page 213: ...our product Note If you have a DSL or ISDN connection you must connect the appropriate DSL filter or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product Contact your DSL or ISDN provider for the necessary equipment ...

Page 214: ...214 2 If you are connecting a telephone or answering machine to your product using a second phone cable remove the cap from the EXT port on your product ...

Page 215: ...ring machine s setting for the number of rings Any phone or answering machine must be connected to the EXT port for your product to detect an incoming fax call when the phone is picked up Epson cannot guarantee compatibility with VoIP cable phone systems or fiberoptic digital services such as FIOS Parent topic Faxing Related tasks Receiving Faxes Automatically Setting Up Fax Features Before faxing...

Page 216: ...e Fax Setup Wizard Selecting the Line Type Setting the Number of Rings to Answer Parent topic Setting Up Fax Features Using the Fax Setup Wizard You can setup the product s basic fax settings using the Fax Setting Wizard This wizard is automatically displayed when the product is turned on for the first time You can also change these settings individually from the Fax Settings menu Note These setti...

Page 217: ... the Distinctive Ring Setting screen do one of the following If you have subscribed to a distinctive ring service from your telephone company select Proceed Select the ring pattern to be used for incoming faxes or select All Go to the next step If you do not have a distinctive ring service select Skip and go to step 9 Note Distinctive ring services allows you to have several phone numbers on one p...

Page 218: ... digit of a fax number and send the fax to the wrong number Parent topic Setting Up Basic Fax Features Related tasks Entering Characters on the LCD Screen Selecting the Line Type If you connect the product to a PBX phone system or terminal adapter you must change the product s line type PBX Private Branch Exchange is used in office environments where an external access code such as 9 must be diale...

Page 219: ... If you connect an external answering machine and select to receive faxes automatically make sure the Rings to Answer setting is correct The number of rings should be higher than the number of rings your answering machine is set to for answering a call Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press t...

Page 220: ... and start receiving faxes If you answer the phone and hear a fax tone check that the product has started receiving the fax then hang up the phone Parent topic Setting Up Basic Fax Features Selecting Advanced Fax Settings You can select a variety of advanced fax settings Note These settings can be locked by an administrator If you cannot access or change these setting contact your administrator fo...

Page 221: ...button Note These shortcuts are displayed on the Fax Settings tab in the main Fax screen 4 Select the group of settings you want to change Basic Settings Fax Send Settings Fax Receive Settings Fax Report Settings Fax Security Settings Fax Parent topic Setting Up Fax Features Basic Settings Fax Set the basic options you want to use for incoming and outgoing faxes ...

Page 222: ...e product is connected to a PBX Private Branch Exchange or a TA Terminal Adapter However turning this setting off may cause the product to drop the first digit of a fax number Line Type PSTN Selects a standard phone line Public Switched Telephone Network PBX Selects Private Branch Exchange the type of phone line used in office environments where an access code such as 9 must be used to call an out...

Page 223: ...our answering machine is set to answer a call Remote Receive Off Lets you start receiving faxes using your phone instead of operating the product if the Receive Mode is set to Auto When you select On you must also set a Start Code If you are using a cordless handset with its base connected to the product you can start receiving the fax by entering the code using the handset On Start Code Rejection...

Page 224: ...received faxes in the product s inbox Options when memory is full Selects an action to perform when you receive an incoming fax and the inbox is full Inbox Password Settings Sets a password for the inbox You cannot set a password if you selected Receive and print faxes for the Options when memory is full setting Save to Computer No Converts received faxes to PDFs and saves them on a computer conne...

Page 225: ...er of your incoming faxes Off 2 Sided On Select On to print incoming faxes double sided You can also select the Binding Margin Off Print Start Timing All Pages Received Select to print incoming faxes after the product receives all of the pages of the document First Page Received Select to print incoming faxes as soon as the product receives the first page of the document Collation Stack On Select ...

Page 226: ...e If the number of completed fax jobs exceeds 30 the fax log prints before the specified time Attach Fax Image to Report Off Does not include an image on the Transmission Report On Large Image Prints a Transmission Report that includes the upper part of the first page of the sent document On Small Image Prints a Transmission Report that includes a reduced size of the entire first page of the sent ...

Page 227: ...duct s memory On Clear Backup Data Deletes all sent or received fax data remaining in your product s memory run this function if you are giving away or disposing of your product Parent topic Selecting Advanced Fax Settings Setting Up the Fax Utility Windows You can set up the FAX Utility for Windows for use with your product Note Before using the FAX Utility for Windows make sure you have set up t...

Page 228: ...228 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Return to the main window at the bottom of the window ...

Page 229: ...ansfer your product s fax settings to the FAX Utility Note For detailed information click Help or Open Online Help Parent topic Setting Up Fax Features Setting Up Fax Features Using the Fax Utility Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac ...

Page 230: ...er list 4 Select Fax Settings 5 Follow the prompts that appear on the screen to enter your fax header information and select your fax settings Note For detailed information select the FAX Utility icon Parent topic Setting Up Fax Features Setting Up Contacts and Contact Groups You can set up a list of contacts and their fax numbers so you can quickly select them for faxing You can also set up conta...

Page 231: ...ontact your administrator for assistance Creating a Contact Editing or Deleting a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic Setting Up Contacts and Contact Groups Creating a Contact You can create a list of contacts to save frequently used fax numbers Note You can create up to 200 contacts and contact groups combined 1 Press the home button if necessary 2 Se...

Page 232: ...acts Enter the administrator password if necessary You see a screen like this 4 Select the icon 5 Select Add Contact You see a screen like this 6 Select the registry number you want to use for the contact you are adding ...

Page 233: ...the LCD screen or the buttons on the product to enter the fax number You can enter up to 64 characters Select OK when you are done Note If necessary enter an outside line access code such as 9 at the beginning of the fax number If the access code has been set up in the Line Type setting enter the pound sign instead of the code 10 Set the Fax Speed Subaddress and Password settings if necessary 11 S...

Page 234: ...234 You see a screen like this 3 Select Contacts Enter the administrator password if necessary 4 Select the icon next to the contact you want to edit or delete You see a screen like this ...

Page 235: ...diting select OK Parent topic Setting Up Contacts Using the Product Control Panel Creating a Contact Group You can create a group of contacts so that you can easily send faxes to multiple recipients Note You can create up to 200 contacts and contact groups combined 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select Contacts Enter the administrator password if nec...

Page 236: ...the displayed keyboard to enter a word to use when searching for a group up to 30 characters and select OK Note This field is automatically populated after you enter the group name This field is optional 9 Select Contact s Added to the Group You see your contacts list 10 Select each contact you want to include in your group Each selected contact is highlighted 11 Select Close 12 Select OK Parent t...

Page 237: ...oup to add or delete entries You can also delete the entire contact group 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select Contacts Enter the administrator password if necessary 4 Select the icon next to the group you want to edit or delete ...

Page 238: ...r group 7 Select the contact you want to add or delete Each selected contact is highlighted 8 Select Close 9 Select OK Parent topic Setting Up Contacts Using the Product Control Panel Sending Faxes See these sections to send faxes using your product Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility Windows Sending Faxes Using the Fax Utility Mac Parent topic Faxing ...

Page 239: ...ct Control Panel Sending a Fax Using the Keypad Contact List or History You can send a fax from your product control panel by entering the fax number or selecting the number from either the contact list or fax history Note You can send a black and white fax to up to 200 recipients at a time or send a color fax to one recipient at a time If your recipient s fax machine does not print in color your ...

Page 240: ...fax history If necessary enter an outside line access code such as 9 at the beginning of the fax number If the access code has been set up in the Line Type setting enter the pound sign instead of the code If your fax number requires a brief pause select the icon to insert a pause symbol Select Contacts to display the contact list Select one or more contacts select the contact again to deselect it ...

Page 241: ...ct the Send icon Note To cancel faxing select the stop button You can also cancel the job or check the job status from the Job Status menu Your product scans your original and prompts you to place additional pages if necessary After scanning your originals your product dials the number and sends the fax Note If the fax number is busy or there is a problem the product automatically redials after on...

Page 242: ...lable Lets you adjust the sharpness level of outgoing faxes ADF 2 Sided Off Select On to enable 2 sided faxing from the ADF The Direct Send option and color faxing are disabled when you turn on this setting On Continuous Scan ADF Off Select On to have the product to ask if you want to scan another page after a document in the ADF has finished scanning On Original Size Glass Various sizes Select th...

Page 243: ...ult Off Lets you send a notification after you send a fax On Transmission Report Print on Error Lets you select when to print transmission reports Print Do Not Print Backup Off Select On to save a backup of the sent fax to the product s memory The backup feature is available when sending a monochrome fax sending a fax using Send Fax Later sending a fax using Batch Send and sending a fax using Stor...

Page 244: ...e displayed keypad on the LCD screen to enter your desired time and select OK 9 Select the Send icon Note To cancel faxing select the stop button After scanning your originals your product dials the number and sends the fax at the specified time Note If the product is turned off at the specified time the fax is sent when it is powered on Parent topic Sending Faxes from the Product Control Panel ...

Page 245: ...ssword required to use the card before entering the destination fax number 4 Select Fax on the LCD screen 5 Select Fax Settings and select any settings as necessary Note Your product now communicates with the recipient s fax machine Do not hang up the telephone 6 When you hear a fax tone select the Send icon to start sending the fax Note If your recipient s fax machine does not print in color your...

Page 246: ...settings click the Preferences or Properties button change the necessary settings and click OK Note If you see a Setup Printer or Options button click it Then click Preferences or Properties on the next screen For more information about selecting fax print settings click Help 4 Select the Page Range as necessary Leave the Number of copies set to 1 5 Click Print or OK ...

Page 247: ...247 If you re faxing for the first time you see a window like this one 6 Enter your sender information so that recipients can identify the origin of the fax Then click OK to save the sender information ...

Page 248: ...ng the Epson FAX Utility click Help 8 Select a cover sheet and enter a subject and message then click Next 9 Click Send to transmit your fax Parent topic Sending Faxes Sending Faxes Using the Fax Utility Mac You can send a fax from a Mac printing program using the FAX Utility You can fax up to 100 pages at a time including a cover sheet 1 Open the file you want to fax ...

Page 249: ...your application s help utility for details 3 Select your product FAX option as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window 5 Select the number of pages you are faxing as the Pages setting Note Leave the Copies setting set to 1 6 Select Recipient Settings from the pop up menu ...

Page 250: ...following to choose your recipient Select a name or group from the Recipient List Enter a name company and fax number and click the button Click the icon and select a recipient from your address book 8 Select Fax Settings from the pop up menu ...

Page 251: ... Receiving a Fax by Polling Viewing a Fax on the LCD Screen Using the Inbox Parent topic Faxing Fax Reception Your product will automatically receive and print faxes when you set the Receive Mode to Auto If you connected a telephone to your product so you can use the same phone line for faxes and voice calls you can also set your product to receive faxes manually This allows you to check for a fax...

Page 252: ...ring machine is set to answer a call For example if the answering machine is set to pick up on the fourth ring set the product to pick up on the fifth ring or later Parent topic Receiving Faxes Related references Basic Settings Fax Related tasks Receiving Faxes Manually Receiving Faxes Manually You can set up your product to receive faxes manually by setting the Receive Mode to Manual This lets yo...

Page 253: ...ve a fax from another fax machine such as a fax information service Note You cannot use polling to receive a fax from a fax information service that uses audio guidance 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select the icon 4 Select Extended Fax 5 Set Polling Receive to On 6 Select Close 7 Select Close ...

Page 254: ... Viewing a Fax on the LCD Screen Using the Inbox You can save received faxes in your product s memory and view them on the LCD screen 1 Press the home button if necessary 2 Select Settings 3 Select General Settings 4 Scroll down and select Fax Settings 5 Select Receive Settings 6 Select Save Forward Settings 7 Select Unconditional Save Forward ...

Page 255: ...full 11 Press the home button 12 Select and select Open Inbox 13 Select the inbox you want to view an enter the inbox password if necessary 14 Select the fax you want to view You see the fax displayed on the screen 15 Press the icon 16 Select one of the printing or deleting options and follow the on screen instructions Note Delete faxes after you print or view them to prevent the product s memory ...

Page 256: ...lect the icon 4 Select Transmission Log and select the fax job you want to check Note If you see a numbered icon above the icon on your product s LCD screen or the received fax light is flashing received faxes have been temporarily saved to the product s memory Parent topic Faxing Printing Fax Reports You can print several types of fax reports whenever necessary You can also print the fax log prin...

Page 257: ...lect the fax report or list you want to print Last Transmission Print a report on the previous fax that was sent or received through polling You can use the Fax Settings Transmission Report setting to print the report automatically Fax Log View or print a report on recent fax transmissions You can use the Settings General Settings Fax Settings Report Settings Fax Log Auto Print setting to print th...

Page 258: ...nsmissions Fax Settings List Print a list of the current fax communication settings Conditional Save Forward List Print the Conditional Save Forward List Protocol Trace Print a detailed report for the previous sent or received fax Parent topic Printing Fax Reports ...

Page 259: ...vice Disconnecting a USB Device Viewing and Printing from the LCD Screen Transferring Files on a USB Device Connecting a USB Device Connect a USB device or its USB cable to the USB port on the front of the product Note Epson cannot guarantee the compatibility of your device Make sure the files on the device are compatible with the product USB Device Photo File Specifications Parent topic Using Ext...

Page 260: ...eds 999 the files are displayed in groups Parent topic Connecting a USB Device Disconnecting a USB Device After you finish working with a USB device follow these steps to remove it 1 If your product is connected to your computer using a USB cable do one of the following Windows Open the My Computer Computer This PC or Windows Explorer utility Then right click the name of your USB device listed as ...

Page 261: ...il images of the photos you want to print In Single View select the thumbnail image of the photo you want to print then press the left or right arrow buttons to scroll through and select additional photos or select Tile View to return to the thumbnail image view and select additional photos To select all photos select the menu icon and select Select All Images 5 Select Proceed to Print 6 To change...

Page 262: ...t Copies on the LCD screen and use the numeric keypad on the screen to select the number of copies up to 99 To change the print settings select Basic Settings or Advanced and select the necessary settings 6 When you are ready to print select the Print icon Note To cancel printing select Cancel then select Cancel again to confirm Parent topic Viewing and Printing from the LCD Screen Related referen...

Page 263: ...ith file information Fit Frame On Automatically crops the photo to fit into the selected photo layout Off Turns off automatic cropping Quality Standard Provides good quality for most prints Best Provides the highest quality for special prints Date Various date formats Prints the date the photo was taken on the photo in the format you select Fix Photo Auto Automatically adjusts the brightness contr...

Page 264: ...inserted into the USB port on the front of your product Setting Up File Sharing for File Transfers from Your Computer Transferring Files from a USB Device to Your Computer Parent topic Using External USB Devices with Your Product Setting Up File Sharing for File Transfers from Your Computer Before you transfer files from a computer to a USB device inserted into the USB port on the front of your pr...

Page 265: ...d into the USB port on the front of your product and a computer connected to your product Note Do not transfer files to and from a USB device while you are printing from the device 1 Make sure your product is connected to a computer 2 Insert a USB device or its USB cable into the USB port on the front of your product 3 Do one of the following to access your USB device files from your computer Wind...

Page 266: ... select the USBSTORAGE icon 4 Select the folder that contains your files 5 Drag the files you want to transfer to the desired folder on your computer or on your USB device Note Your product s LCD screen does not update to display new information about your USB device after you copy files to it or delete files from it Remove and insert the USB device to update the information Parent topic Transferr...

Page 267: ...pended Color Cartridges Conserving Low Black Ink with Windows Replacing the Maintenance Box Ink Safety Precautions Keep ink cartridges and maintenance box out of the reach of children and do not drink the ink Keep the ink cartridges out of direct sunlight Store ink cartridges in a cool dark place do not store the ink cartridges in high or freezing temperatures Be careful when you handle used ink c...

Page 268: ... not touch the green IC chip on the side of the cartridge This may prevent normal operation Make sure to install all ink cartridges The printer only works when all ink cartridges are properly installed Do not replace ink cartridges with the power off Do not turn off the product during ink charging If ink charging is incomplete you may not be able to print If you remove an ink cartridge for later u...

Page 269: ...k This process consumes a quantity of ink and therefore these cartridges may print fewer pages compared to subsequent ink cartridges To maintain optimum print head performance some ink is consumed from all ink cartridges during maintenance operations Ink may also be consumed when you replace an ink cartridge or turn the printer on When printing in monochrome or grayscale color inks may be used ins...

Page 270: ...g Cartridge and Maintenance Box Status Windows A low ink reminder appears if you try to print when ink is low and you can check your cartridge or maintenance box status at any time using a utility on your Windows computer Note You can continue printing while the low ink message is displayed Replace the ink cartridges when required 1 To check your status access the Windows Desktop and double click ...

Page 271: ...en Note If any of the cartridges installed in the product is broken incompatible with the product model or improperly installed Epson Status Monitor will not display an accurate cartridge status 3 To disable the low ink reminder right click the product icon in the Windows taskbar and select Monitoring Preferences ...

Page 272: ...w 4 Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen 5 To disable promotional offers deselect the Display Epson Offers checkbox 6 Click OK Parent topic Check Cartridge and Maintenance Box Status ...

Page 273: ...nce box using a utility on your Mac Note You can continue printing while the low ink message is displayed Replace the ink cartridges when required 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see this window ...

Page 274: ...dges and ink supplies are not compatible and even if described as compatible may not function properly or at all Epson periodically provides firmware updates to address issues of security performance minor bug fixes and ensure the printer functions as designed These updates may affect the functionality of third party ink Non Epson branded or altered Epson cartridges that functioned prior to a firm...

Page 275: ...must install new cartridges immediately after removing the old ones Caution Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out Do not open ink cartridge packages until you are ready to install the ink Cartridges are vacuum packed to maintain reliability 1 Turn on your product If an ink cartridge is expended you see a messa...

Page 276: ...nk cartridge cover Caution Do not move the print head by hand or use any kind of tool to remove a cartridge otherwise you may damage your product Do not touch the flat white cable inside the printer 3 Before opening a new cartridge package shake it gently four or five times ...

Page 277: ...he package Caution Do not touch the green chip on the cartridge Install the new cartridge immediately after removing the old one if you do not the print head may dry out and be unable to print 5 Remove the yellow tape from the base of the cartridge Caution Do not remove any other labels or seals or ink will leak ...

Page 278: ...lace 7 Close the ink cartridge cover then lower the scanner unit The print head moves to its home position and the printer starts charging the ink This takes about 90 seconds When you see a confirmation message on the screen ink charging is finished Caution Never turn off the product while the power light is flashing or you will waste ink ...

Page 279: ...lor ink cartridge is expended you can temporarily continue printing from your computer using black ink Replace the expended color cartridge as soon as possible for future printing Note You cannot print with expended color ink cartridges using your product s control panel Printing with Expended Color Cartridges Windows Printing with Expended Color Cartridges Mac Parent topic Replacing Ink Cartridge...

Page 280: ...onitor 3 displays a print message 9 Click Print in Black to print your document Parent topic Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges Mac If printing stops you can cancel your print job and select settings to temporarily print with only black ink on plain paper or on an envelope 1 Click the printer icon in the Dock 2 If you see a message telling...

Page 281: ... or an envelope in your product 10 Access the print settings in your print application 11 Select Print Settings from the pop up menu 12 Select Plain Paper Bright White Paper or Envelope as the paper type setting 13 Select the Grayscale option 14 Click Print to print your document Parent topic Printing with Black Ink and Expended Color Cartridges ...

Page 282: ...remaining black ink Note If you disable this feature it remains disabled until you install a new black ink cartridge Parent topic Replacing Ink Cartridges and Maintenance Boxes Replacing the Maintenance Box If the maintenance box is full a message appears on your product s LCD screen Select How To and follow the steps on the LCD screen to replace the maintenance box Make sure you have a new mainte...

Page 283: ...ng cycles that the printer performs Caution Do not reuse a maintenance box that has been removed and left uninstalled for more than a week Keep the maintenance box away from direct sunlight Parent topic Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box ...

Page 284: ... the same unless otherwise noted Print Head Maintenance Print Head Alignment Cleaning the Paper Guide Checking the Number of Sheets Print Head Maintenance If your printouts become too light or you see dark or light bands across them you may need to clean the print head nozzles Cleaning uses ink so clean the nozzles only if print quality declines You can check for clogged nozzles before you clean t...

Page 285: ... Parent topic Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Settings Maintenance You see a screen like this 5 Select Print Head Nozzle Check ...

Page 286: ...286 You see a screen like this 6 Select Start The nozzle pattern prints 7 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning ...

Page 287: ...Related tasks Removing and Installing Ink Cartridges Checking the Nozzles Using a Computer Utility Loading Paper in the Cassette and Paper Tray Rear Paper Feed Slot Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the cassette or ...

Page 288: ...288 You see a window like this 5 Click Print ...

Page 289: ...ning the print head up to 3 times turn off the product and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality still does not improve contact Epson Parent topic Print Head Nozzle Check Related concepts Print Head Cleaning Related tasks Removing and Installing Ink Cartridges Loading Paper in the Cassette and Paper Tray Rear Paper Fe...

Page 290: ...el Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related tasks Removing and Installing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few shee...

Page 291: ...ng the print head up to 4 times wait at least 6 hours without printing or longer if printing Then try cleaning the print head again If quality still does not improve contact Epson Parent topic Print Head Cleaning Related tasks Cleaning the Print Head Using a Computer Utility Loading Paper in the Cassette and Paper Tray Rear Paper Feed Slot Cleaning the Print Head Using a Computer Utility You can c...

Page 292: ...he Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Print Head Cleaning You see a window like this 5 Click Start to begin the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished ...

Page 293: ...ead is clean Print head needs cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 4 times wait at least 6 hours without printing Then try cleaning the print head again If quality still does not improve contact Epson Parent topic Print Head Cleaning Related...

Page 294: ...Product Control Panel Parent topic Adjusting Print Quality Related concepts Print Head Cleaning Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Settings Maintenance You see a sc...

Page 295: ...er Feed Slot Adjusting the Print Quality Using the Product Control Panel You can adjust the print quality using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Settings Maintenance You see a screen like this 5 Select Print Quality Adjustment 6 Follow the on screen ins...

Page 296: ...e pattern with the least amount of separation or overlap Select the number representing the pattern with the least misaligned vertical line Select the number representing the pattern with the least amount of separation or overlap 8 Continue following the on screen instructions to finish the print quality adjustment Parent topic Print Head Alignment ...

Page 297: ...if necessary 3 Select Settings Maintenance You see a screen like this 4 Scroll down and select Paper Guide Cleaning 5 Select the paper source you want to clean if necessary 6 Follow the on screen instructions to clean the paper guide 7 Repeat these steps as necessary until the paper comes out clean If you are using a cleaning sheet repeat these steps up to 3 times Parent topic Adjusting Print Qual...

Page 298: ...iew the number of sheets of paper that have fed through the product on the LCD screen 1 Press the home button if necessary 2 Select Settings Print Counter to view the number of prints In Total B W Prints and Color Prints Parent topic Checking the Number of Sheets ...

Page 299: ...r paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it Do not touch the white flat cable or the translucent film inside the printer Close the paper tray when you are not using it to keep out dust 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper from the produc...

Page 300: ...loth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force Note If lines appear on the printout or in scanned images carefully clean the scanner glass on the left again ...

Page 301: ...301 9 Clean the surface of the document mat using a soft lint free cloth microfiber is recommended moistened with a little glass cleaner 10 Close the scanner cover 11 Open the ADF cover ...

Page 302: ...the ADF Caution Using a dry cloth may damage the surface of the rollers Do not use the ADF until the rollers are dry Parent topic Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it a long distance prepare it for transportation as described here ...

Page 303: ...own otherwise ink may leak Leave the ink cartridges installed Removing the cartridges can dry out the print head and may prevent the product from printing Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connect...

Page 304: ...ht position the home position If not turn on the product wait for the print head to move then turn the product off again 6 Secure the ink cartridge holder to the case with tape as shown Caution Do not touch the translucent film inside the product otherwise you may damage your product ...

Page 305: ...e or use equivalent materials with cushioning around the product Make sure the box adequately protects the product control panel Keep the product level during transportation Be sure to remove the tape from the ink cartridge holder before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product ...

Page 306: ...Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Wh...

Page 307: ...e not compatible and even if described as compatible may not function properly or at all Epson periodically provides firmware updates to address issues of security performance minor bug fixes and ensure the printer functions as designed These updates may affect the functionality of third party ink Non Epson branded or altered Epson cartridges that functioned prior to a firmware update may not cont...

Page 308: ...ssage Condition solution Printer error Turn the power off and on again If the problem persists contact Epson Support A serious error has occurred Turn the product off and then back on again If the error continues check for a paper jam If there is no paper jam contact Epson for support Printer error Contact Epson Support Non printing features are available The printer may be damaged Contact Epson f...

Page 309: ...full Touch the Job Status at the bottom of the Home Screen for details Press the Job Status button and select Printer Status to view and clear any errors The combination of the IP address and the subnet mask is invalid See your documentation for more details There is a problem with the network connection to your product To use cloud services update the root certificate from the Epson Web Config ut...

Page 310: ...e shared folder path matches the path registered to your product contacts list Make sure the IP address of the computer is correct If using DHCP obtain the IP address again If using a static IP address change the computer name in the shared folder path to the IP address and try again For example change EPSON02 SCAN to 192 168 xxx xxx SCAN Make sure the DNS setting is correct and that the computer ...

Page 311: ...anning to the shared folder again Scanned file s are too large Only XX pages have been sent Check if the Location has enough space The storage on the computer you are trying to scan to does not have enough space to store your scan Increase the free space and try again Note In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad To prevent ink lea...

Page 312: ...n canceled 108 Confidential job data was deleted when the printer was turned off 109 The received fax was already deleted 110 The job was printed 1 sided because the loaded paper does not support 2 sided printing 201 The product s memory is full You can send pages individually or print received faxes and then delete them to free up memory space 202 The line was disconnected by the recipient s fax ...

Page 313: ...ce Clear space on the device or use a different device 302 402 The external memory device is write protected disable write protection 303 No folder is available for saving the scanned file Create a folder or use a different memory device 304 404 The external memory device has been removed Reinsert the device 305 405 An error occurred while saving data to the external memory device 306 315 327 The ...

Page 314: ...s 332 There is not enough storage space available to save the scanned image in the destination storage 333 The destination could not be found because the destination information has been uploaded to the server before sending the scanned data Select the destination again 334 An error occurred while sending the scanned data 341 A communication error has occurred Make sure the product is connected to...

Page 315: ...duct is operating properly Any operation problem you may have could be caused by your computer cable software or selected settings Check the other solutions in this book or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean the print head If the page does not print the product may have a problem Check the other solutions in this m...

Page 316: ...s setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Settings General Settings System Administration Restore Default Settings You see a screen like this 3 Select one of these options Network Settings Resets all network settings Copy Settings Resets all settings for copying Scan Settings Resets all settings for scanning Fax Settings Resets all settings f...

Page 317: ...tle longer If you still cannot turn off your product unplug the power cord plug the power cord back in then turn your product on and off again using the power button Parent topic Solving Setup Problems Noise After Ink Installation If you hear noises from your product after installing ink check the following The first time you install the ink cartridges the product must charge its print head Wait u...

Page 318: ...s Contact your system administrator If you are printing over a network make sure your product is set up properly on the network Parent topic Solving Setup Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Solving Network Problems Check these solutions if you have problems setting up or using your product on a network No...

Page 319: ...point If access restrictions are set add your product s MAC address to your router s address list To obtain your product s MAC address print a network status sheet Then follow the instructions in your router or access point documentation to add the address to the list If your router or access point does not broadcast its network name SSID follow the instructions that came with your product to ente...

Page 320: ...product control panel Check if your network name SSID contains non ASCII characters Your product cannot display non ASCII characters Print a network connection report and check the codes and messages on the report to help determine the cause of the problem Make sure your product is not connected to a guest network If necessary reinstall your product software and try running EpsonNet Setup again 1 ...

Page 321: ...ct wirelessly via EpsonNet Setup and the Wi Fi icon does not appear on your LCD screen make sure your product software was installed correctly If necessary reinstall your software Parent topic Solving Network Problems Related concepts Uninstall Your Product Software Wireless Network Connection is Unstable on a Mac If you connected a device to a USB 3 0 port on your Mac you may experience wireless ...

Page 322: ... for IEEE 802 3az and click Next 8 Click OK and remove the Ethernet cable connecting the computer and your product 9 If you disabled IEEE 802 3az for your computer s network adapter enable it 10 Reconnect the Ethernet cables from the router or access point to your computer and product If problems still occur other devices on the network may be causing them Parent topic Solving Network Problems Can...

Page 323: ...er documentation Note If you are reading these instructions online you will lose your Internet connection when you restart your router Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network See your router or access point documentation for instructions on disabling the Privacy Separator function If y...

Page 324: ... Scan 2 Utility Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset Windows 8 x Navigate to the Apps screen select EPSON and select Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab...

Page 325: ...art Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Solving Copying Problems Check these solutions if you have problems copying with your product Product Cannot Copy Product Makes Noise But Nothing Copies Product Makes Noise When It Sits for a While Copies Have Incorrect or Faint Colors Position Size or Margins of Copies are Incorrect Parent topic Solving Proble...

Page 326: ... topic Solving Copying Problems Copies Have Incorrect or Faint Colors If your copies have incorrect uneven smeared or faint colors try these solutions Run a print head nozzle check to see if any of the nozzles are clogged Then clean the print head if necessary Do not press too hard on the original when you copy from the scanner glass Clean the scanner glass with a soft dry lint free cloth or use a...

Page 327: ...olving Copying Problems Position Size or Margins of Copies are Incorrect If the position size or margins of your copies are incorrect try these solutions When placing originals in the ADF make sure the edge guides are against the edges of the paper When placing originals on the scanner glass make sure the original is placed correctly for scanning Align the corner of the original with the corner in...

Page 328: ...re your paper meets the specifications for your product If paper jams when you print on both sides of the paper try loading fewer sheets Make sure the paper size and paper type settings are correct for the paper source Run the paper guide cleaning utility to clean the paper path Clean the roller inside the printer to remove any dust on the paper path For best results follow these guidelines Use ne...

Page 329: ...originals are supported by the ADF Make sure the originals are loaded correctly Slide the edge guides against the edges of the originals Make sure the document is not curled or creased Try cleaning the inside of the ADF Do not load originals above the arrow mark on the ADF edge guide Parent topic Solving Paper Problems Related references Paper Jam Problems Automatic Document Feeder ADF Specificati...

Page 330: ... steps here to clear the jam 1 Cancel the print job if necessary 2 Squeeze the tabs and open the rear cover 3 Carefully remove any jammed paper from inside the product 4 Carefully remove any jammed paper from the duplexer 5 Close the rear cover 6 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions Parent topic So...

Page 331: ...e sent a print job and nothing prints try these solutions Make sure your product is turned on and connected to your computer Make sure any interface cables are connected securely at both ends If you connected your product to a USB hub make sure it is a first tier hub If it still does not print connect your product directly to your computer instead of the hub If your computer is connected using a U...

Page 332: ...the Epson Printer Connection Checker icon Windows 7 Click and select All Programs Epson Software Epson Printer Connection Checker On a Mac make sure the printer is added to the printer list and the printer is not paused Make sure the printing language setting on the control panel is correct Make sure your product is selected as the printer in your printing program Parent topic Solving Problems Pri...

Page 333: ...f you see an error light or error message after you replace an ink cartridge follow these steps 1 Make sure the print head is in the ink cartridge replacement position Note If the print head is not in the ink cartridge replacement position follow the instructions on replacing an ink cartridge in this manual to move it 2 Remove and reinsert the replaced ink cartridge making sure to push it all the ...

Page 334: ...ome Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instructions For the fastest printing select the following settings in your product software Make sure the paper type setting matches the type of paper you loaded Turn on any high speed settings in your product software Select a lower print quality setting Make sure the ink drying...

Page 335: ...ic Solving Problems Printing from a Computer Related references Paper or Media Type Settings Printing Software Windows System Requirements Mac System Requirements Related tasks Selecting Basic Print Settings Windows Selecting Extended Settings Windows Selecting Basic Print Settings Mac Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of ...

Page 336: ...inting program or printer software is not set for multiple copies Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper size settings in your printing program and printer software If a blank page exi...

Page 337: ...lean the scanner glass and the document cover If there is dust or stains on the glass the copy area may extend to include the dust or stains Load paper in the correct direction and slide the edge guides against the edges of the paper Select the appropriate original size in the copy settings You can use the preview option in your printer software to check your margins before you print Parent topic ...

Page 338: ...ngs Mac Selecting Page Setup Settings Mac Selecting Printing Preferences Mac Incorrect Characters Print If incorrect characters appear in your prints try these solutions before reprinting Make sure any cables are securely connected at both ends In Windows delete all jobs from the Windows Spooler Click Print Queue on the Maintenance tab in the printer settings window and cancel any stalled print jo...

Page 339: ...es of the scanner glass Make sure you selected the correct margins for your paper size in your printing program Be sure to select the appropriate original size setting for your original in the copy settings If the image is slightly enlarged and cropped during borderless printing change the Expansion setting You can use the preview option in your printer software to check your margins before you pr...

Page 340: ... Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with print quality but your image looks fine on your computer screen Note When printing using AirPrint the available print settings are different from those covered in this manual See the Apple website for details White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout H...

Page 341: ...ake print quality adjustments for each paper type If you are copying from the ADF copy from the scanner glass instead or use a higher quality setting When vertical banding appears or the paper is smeared clean the paper path You may need to replace the ink cartridges Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Paper or...

Page 342: ...he control panel In Windows if the paper is still smeared after selecting the Thick Paper and Envelopes setting select the Short Grain Paper setting in the Extended Settings of the printer software If paper is still smeared after enabling settings for thick paper reduce the print density If you are printing on thick paper or envelopes make sure you select the appropriate settings When manually pri...

Page 343: ... Print Head Using the Product Control Panel Selecting Additional Layout and Print Options Windows Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows Faint Printout or Printout Has Gaps If your printouts are faint or have gaps try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink...

Page 344: ...d turn off any high speed settings in your product software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Align the print head Adjust the print quality in the product software You may need to increase the image resolution or print a smaller size see your software documentation Note Images from the Internet may be low resolution and no...

Page 345: ...e Black Grayscale or Grayscale setting is not selected in your printer software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink cartridges may be old or low on ink and you may need to replace them After you print the colors in your printout need time to set as the ink dries During this time the colors may look different than you...

Page 346: ...sks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Managing Color Mac Selecting Additional Layout and Print Options Windows Related topics Replacing Ink Cartridges and Maintenance Boxes Solving Scanning Problems Check these solutions if you have problems scanning with your product Note For solutions when using the Epson ScanSmart software see the Epson ScanSmart help uti...

Page 347: ...rements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start Epson Scan 2 try these solutions Make sure your product is turned on and any interface cables are securely connected at both ends Make sure Epson Scan 2 is selected as your scanning program Make sure your computer is not running in a power saving mode such as sleep or standby If so wake your system and restart Epson Scan...

Page 348: ...te Quiet Mode is not available on all products Parent topic Solving Scanning Problems Cannot Save a Scan to a Shared Folder Over a Network If you cannot save a scan to a shared folder when scanning over a network or saving takes a very long time try these solutions If you cannot scan to a shared folder over the network make sure you did the following Created a shared folder on your computer Window...

Page 349: ...Make sure Find devices and content is set to On Select this setting when connected to a private network so you can save a scan to a shared folder If you select Off you cannot save your scan to a shared folder on a private network Windows 8 0 1 At the Start screen type Settings to automatically search the system 2 Select Settings when it appears and type Network into the search field 3 Right click ...

Page 350: ...n your computer screen has a quality problem Note For solutions when using the Epson ScanSmart software see the Epson ScanSmart help utility Scanned Image Quality Problems Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Characters are Not Recognized During Conversion to Editable Text OCR Scanned Characters are Blurry Image Colo...

Page 351: ... set to Auto Color or Grayscale adjust the Brightness setting Check the brightness and contrast settings of your computer monitor Back of Original Image Appears in Scanned Image Place a piece of black paper on the back of the original and scan it again Adjust these Epson Scan 2 or Epson ScanSmart settings if available and try scanning again Make sure you select the correct Image Type for your orig...

Page 352: ...lean the scanner glass Do not press on the original or the document cover with too much force Parent topic Solving Scanned Image Quality Problems Related references Additional Scanning Settings Advanced Settings Tab Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images try these solutions Clean the scanner glass with a soft dry lint free cloth or use a sma...

Page 353: ...es as Searchable PDFs make sure the correct OCR language is selected Adjust the following Epson Scan 2 or Epson ScanSmart settings if available and try scanning again On the Main Settings tab make sure you select the correct Image Type for your original On the Main Settings tab set the Resolution between 200 and 600 dpi On the Advanced Settings tab select Text Enhancement and choose a setting Note...

Page 354: ...Solving Scanned Image Quality Problems Ripple Patterns Appear in an Image You may see a ripple pattern called a moiré in scanned images of printed documents This is caused by interference from differing pitches in the scanner s screen and your original s halftone screen To reduce this effect adjust these Epson Scan 2 settings if available and try scanning again Select the Descreening setting on th...

Page 355: ...annot Receive Faxes with a Telephone Connected to Your Product Fax Memory Full Error Appears Fax Quality is Poor Sent Fax is Received in an Incorrect Size Received Fax is Not Printed Parent topic Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes try these solutions If an error code is displayed on the control panel try the solutions suggested in the error code list ...

Page 356: ...r Check the Line Type setting and set it to PBX If your phone system requires an external access code to reach an outside line register the code to the product and add a hash to the beginning of the phone number when dialing If you connected your product to a DSL phone line you must connect a DSL filter to the phone jack to enable faxing over the line Contact your DSL provider for the necessary fi...

Page 357: ...up header information or is not registered in your contacts list as necessary If you cannot send faxes at a specified time make sure the date and time are set correctly on the product If you have not connected a telephone to the printer set the Receive Mode setting to Auto on the control panel If you cannot receive A3 size faxes make sure you selected the correct paper size setting for the paper s...

Page 358: ...ed to your product try these solutions Make sure your telephone is connected to your product s EXT port Make sure the Receive Mode is set to Manual Note When answering a call that is a fax wait until the product s LCD screen displays a message that a connection has been made before you hang up Parent topic Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the ...

Page 359: ...r batches If the product cannot print a received fax due to a product error such as a paper jam the memory full error may appear Clear any product errors then ask the sender to resend the fax Parent topic Solving Faxing Problems Related references Fax Sending Options Related tasks Viewing a Fax on the LCD Screen Using the Inbox Fax Quality is Poor If you receive a poor quality fax try these soluti...

Page 360: ...s Fax Related tasks Cleaning Your Product Sent Fax is Received in an Incorrect Size If your recipient receives a fax in an incorrect size try these solutions If you are trying to fax an A3 size document make sure the recipient s fax machine supports the paper size If the message OK Reduced Size appears in the fax transmission report the recipient s fax machine does not support A3 size documents If...

Page 361: ...ave problems using USB devices with your product Cannot View or Print from a USB Device Cannot Save Files on a USB Device Cannot Transfer Files To or From a USB Device Parent topic Solving Problems Cannot View or Print from a USB Device If you cannot view or print photos or documents from a USB device connected to your product try these solutions Make sure memory devices are enabled on the product...

Page 362: ...From a USB Device If you have problems transferring files to or from a USB device connected to your product try these solutions Make sure your device is compatible with the product Make sure the device is not write protected Make sure there is enough free space on the device Make sure your product is securely connected to your computer Make sure that the file sharing setting for your product is en...

Page 363: ...nfirm the uninstallation Windows other versions Click or Start and select All Programs or Programs Select EPSON select your product then click EPSON Printer Software Uninstall Note If you see a User Account Control window click Yes or Continue In the next window select your product and click OK Then follow any on screen instructions 4 Do one of the following to uninstall Epson Event Manager then f...

Page 364: ...e as described here Note If you find that re installing your product software does not solve a problem contact Epson 1 To download the Uninstaller utility visit epson com support U S epson ca support Canada or latin epson com support Caribbean and select your product 2 Click Downloads 3 Select your operating system click Utilities locate the Uninstaller utility and click Download 4 Run the file yo...

Page 365: ...he product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 4382 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without...

Page 366: ...ecifications Printable Area Specifications Automatic Document Feeder ADF Specifications Scanning Specifications Fax Specifications Ink Cartridge Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications External USB Device Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To ...

Page 367: ...OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or latin epson com support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particul...

Page 368: ...egal 8 5 14 inches 216 356 mm 11 14 inches 279 356 mm 11 17 inches 279 432 mm 13 19 inches 330 483 mm 8 10 inches 203 254 mm 8 5 13 inches 216 330 mm 4 6 inches 102 152 mm 5 7 inches 127 178 mm 16 9 wide 4 7 1 inches 102 181 mm Executive 7 25 10 5 inches 184 267 mm Mexico Oficio 8 5 13 4 inches 216 340 mm Oficio 9 8 46 12 4 inches 215 315 mm Paper types Plain paper and thick paper Note Your produc...

Page 369: ...t 20 lb 75 g m2 to 27 lb 100 g m2 Parent topic Technical Specifications Printable Area Specifications Note When printing borderless quality may decline in the expanded printable area Single sheets borders 1 Top bottom left right margins 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 89 inches 48 mm minimum 3 Reduced print quality area bottom 1 93 inches 49 mm minimum ...

Page 370: ...nt quality area bottom 2 05 inches 52 mm minimum Envelopes 1 Right left margins 0 12 inch 3 mm minimum 2 Top bottom margins 0 12 inch 3 mm minimum 3 Reduced print quality area right 1 89 inch 48 mm minimum 4 Reduced print quality area left 1 93 inches 49 mm minimum Parent topic Technical Specifications ...

Page 371: ...ng capacity Approximately 50 sheets US letter 8 5 13 legal A3 A4 or B4 or 20 sheets A5 B5 or Executive Parent topic Technical Specifications Scanning Specifications Scanner type Flatbed color Photoelectric device CIS Effective pixels 14040 20400 pixels at 1200 dpi Document size Maximum 11 7 17 inches 297 431 8 mm Scanner glass US letter or A3 Scanning resolution 1200 dpi main scan 2400 dpi sub sca...

Page 372: ...16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bit per pixel external Light source LED Parent topic Technical Specifications Fax Specifications Fax type Black and white and color fax capability Support line Standard analogue telephone lines PBX Private Branch Exchange telephone systems Speed Up to 33 6 kbps ...

Page 373: ...signed to work only with genuine Epson brand ink cartridges Other brands of ink cartridges and ink supplies are not compatible and even if described as compatible may not function properly or at all Epson periodically provides firmware updates to address issues of security performance minor bug fixes and ensure the printer functions as designed These updates may affect the functionality of third p...

Page 374: ...month at 104 F 40 C Ink freezes at 3 2 F 16 C Ink thaws and is usable after 3 hours at 77 F 25 C Note For best printing results use up a cartridge within 6 months of opening the package Parent topic Technical Specifications Dimension Specifications WF 7820 Height Stored 11 2 inches 285 mm Printing 18 inches 456 mm Width Stored 20 3 inches 515 mm Printing 20 3 inches 515 mm Depth Stored 17 7 inches...

Page 375: ...rtridges or power cord 45 4 lb 20 6 kg Parent topic Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Input voltage range 90 to 132 V Rated frequency range 50 60 Hz Input frequency range 49 5 60 5 Hz Rated current 0 5 to 0 3 A Power consumption Standalone copying 20 W ISO IEC24712 Ready mode 8 8 W Sleep mode 0 8 W Power off mode 0 2 W Parent topic Technical Specif...

Page 376: ...puters Hi Speed USB for Mass storage class for external storage USB 3 0 cables are not supported Note Epson cannot guarantee the operation of externally connected devices Parent topic Technical Specifications External USB Device Specifications Do not use devices with the following requirements Dedicated driver Security settings such as password or encryption etc Built in USB hub Note Use only exte...

Page 377: ...ions Network Interface Specifications Note Wireless LAN standard complies with either IEEE 802 11 b g or IEEE 802 11 b g n depending on purchase location Wi Fi Standards IEEE802 11a b g n ac IEEE802 11n available only on the 20 MHz channel Frequency ranges IEEE802 11b g n 2 4 GHz IEEE802 11a n ac 5 GHz U S and Canada Wi Fi channels 2 4 GHz 1 2 3 4 5 6 7 8 9 10 11 12 13 5 GHz U S and Canada W52 36 ...

Page 378: ...dards with support for WPA WPA2 Personal WPA3 SAE AES Note Wi Fi Direct supports only WPA2 PSK AES The availability of outdoor use over these channels varies by location as described in the table below Limitations for Using 5GHz Frequencies Outdoors U S and Canada Frequency range W52 W53 W56 W58 Frequency 5150 5250 MHz 5250 5350 MHz 5470 5725 MHz 5725 5850 MHz Channel 36 40 44 48 52 56 60 64 100 1...

Page 379: ...s Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN ICES 3 B NMB 3 B This equipment contains the following wireless module Manufacturer Seiko Epson Corporation Type J26H005 This product conforms to Part 15 of FCC Rules and RSS 210 of the IC Rules Epson cannot accept responsibility for any failure to satisfy the protection...

Page 380: ...nt complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency RF Exposure rules This equipment should be installed and operated so that the radiator is kept at least 7 9 inches 20 cm or more away from a person s body excluding extremities hands wrist...

Page 381: ...ess Connection Safety Instructions LCD Screen Safety Instructions Telephone Equipment Safety Instructions Parent topic Notices General Product Safety Instructions Be sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do ...

Page 382: ...ugh space in front of the product for the paper to be fully ejected Avoid locations that are subject to rapid changes in heat or humidity shocks or vibrations or dust Do not place or store the product outdoors Do not place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or inser...

Page 383: ...ct does not operate normally or exhibits a distinct change in performance Adjust only those controls that are covered by the operating instructions Leave the ink cartridges installed Removing the cartridges can dehydrate the print head and may prevent the product from printing Before transporting the product make sure that the print head is in the home far right position When storing or transporti...

Page 384: ...he LCD screen chips or cracks do not touch or attempt to remove the broken pieces contact Epson for support Do not subject your product to sudden changes in temperature or humidity this may cause condensation to develop inside the LCD screen and degrade its performance The LCD screen may contain a few small bright or dark spots and may display uneven brightness These are normal and do not indicate...

Page 385: ... network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the number of devices that may be connected to a telephone line Excessive RE...

Page 386: ...he Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other indivi...

Page 387: ...able with this device If this equipment has more than one interface connector do not leave cables connected to unused interfaces Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment For Canadian Users 1 This product meets the applicable Innovation Science and Economic Development Canada technical specifications 2 The Ringer Eq...

Page 388: ...ures then in effect for consumer related disputes but excluding any rules that permit joinder or class actions in arbitration for more detail on procedure see Section 1 6 below You and Epson understand and agree that a the Federal Arbitration Act 9 U S C 1 et seq governs the interpretation and enforcement of this Section 1 b this Agreement memorializes a transaction in interstate commerce and c th...

Page 389: ...on of this Agreement including any claim that all or any part of this Agreement is void or voidable Notwithstanding this broad delegation of authority to the arbitrator a court may determine the limited question of whether a claim or cause of action is for an IP Claim which is excluded from the definition of Disputes in Section 1 1 above The arbitrator shall be empowered to grant whatever relief w...

Page 390: ...reement Your right to attorney s fees and expenses under Section 1 6d above does not limit your rights to attorney s fees and expenses under applicable law notwithstanding the foregoing the arbitrator may not award duplicative awards of attorney s fees and expenses 1 7 Opt out You may elect to opt out exclude yourself from the final binding individual arbitration procedure and waiver of class and ...

Page 391: ... X Bonjour ColorSync Safari AirPrint iPad iPhone iPod touch iTunes TrueType and iBeacon are trademarks of Apple Inc registered in the U S and other countries Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards Google is a registered tr...

Page 392: ...ignated as Epson approved Products by Seiko Epson Corporation This information is subject to change without notice libTIFF Software Acknowledgment A Note Concerning Responsible Use of Copyrighted Materials Default Delay Times for Power Management for Epson Products Copyright Attribution Parent topic Notices libTIFF Software Acknowledgment Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon...

Page 393: ...yrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse This is to ensure that the product meets Energy Star standards of energy eff...

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