Epson B11B236201 User Manual Download Page 106

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Solving Problems

Check these sections for solutions to problems you may have using your product.

Scanner Light Status
Solving Scanning Problems
Solving Scanned Image Quality Problems
Solving Flatbed Scanner Dock Problems
Uninstall Your Scanner Software
Where to Get Help

Scanner Light Status

You can often diagnose problems with your scanner by checking its lights.

error light

automatic feeding mode light

ready light

double feed detection skip light

slow mode light

Summary of Contents for B11B236201

Page 1: ...DS 530 DS 770 User s Guide ...

Page 2: ......

Page 3: ... 33 Loading Special Originals 33 Special Original Specifications 39 Using the Network Interface Unit 41 Network Interface Unit Control Panel 41 Connecting the Network Interface Unit 42 Setting Up Network Scanning 42 Scanning to Network Computers from the Network Interface Unit Windows 44 Scanning 46 Starting a Scan 46 Starting a Scan from a Scanner Button 46 Assigning Start Button Settings or Scan...

Page 4: ... 80 Flatbed Scanner Dock Parts 80 Scanning from the Flatbed Scanner Dock 81 Scanning from the Docked Flatbed Scanner 81 Scanning from the ADF with the Flatbed Scanner Dock Attached 85 Cleaning the Flatbed Scanner Dock 88 Transporting the Flatbed Scanner Dock 90 Cleaning and Transporting Your Scanner 92 Cleaning Your Scanner 92 Cleaning Inside Your Scanner 92 Checking the Scanner Roller Counter 96 ...

Page 5: ... Cropped 117 Line of Dots Appears in All Scanned Images 117 Back of Original Image Appears in Scanned Document 117 Uninstall Your Scanner Software 118 Uninstalling Scanner Software Windows 118 Uninstalling Scanner Software Mac 119 Where to Get Help 119 Technical Specifications 121 Windows System Requirements 121 Mac System Requirements 121 General Specifications 122 Dimension Specifications 123 El...

Page 6: ...6 Trademarks 133 Copyright Notice 133 libTIFF Software Acknowledgment 134 A Note Concerning Responsible Use of Copyrighted Materials 135 Copyright Attribution 135 ...

Page 7: ...7 DS 530 DS 770 User s Guide Welcome to the DS 530 DS 770 User s Guide For a printable PDF copy of this guide click here ...

Page 8: ...Scanner Parts Locations Changing the Power Off and Sleep Timer Settings Scanner Parts Locations See these sections to identify the parts on your scanner Scanner Parts Scanner Buttons and Lights User Replaceable Epson Scanner Parts and Accessories Parent topic Scanner Basics Scanner Parts ...

Page 9: ...9 1 ADF Automatic Document Feeder 2 Edge guides 3 Input tray 4 Input tray extension 5 Output tray 6 Output tray extensions 7 Stopper 1 Kensington security slot 2 USB port ...

Page 10: ...10 3 Power inlet 1 Cover open lever 2 Scanner cover 3 Pickup rollers 4 Separation rollers 1 AC adapter ...

Page 11: ...11 2 Power cord 3 USB cable Parent topic Scanner Parts Locations Scanner Buttons and Lights Buttons 1 power button 2 double feed detection skip button 3 slow mode button 4 stop button 5 start button ...

Page 12: ...nd Accessories You can purchase genuine Epson accessories at epson com U S sales or epson ca Canadian sales You can also purchase accessories from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Part Part number Carrier sheet B12B819051 Roller assembly kit B12B819031 Cleaning kit B12B819291 Network Interface Unit B12B808441 ...

Page 13: ...ttings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically 1 Do one of the following to access the Epson Scan 2 Utility Windows 10 Click and select All Apps EPSON Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Windows other versions Click or Start and select All Programs or Pro...

Page 14: ... which you want the scanner to go to sleep as the Sleep Timer setting 4 Select the length of time after which you want the scanner to automatically turn off when not in use as the Power Off Timer setting 5 Close the Epson Scan 2 Utility Parent topic Scanner Basics ...

Page 15: ...ment specifications in the input tray Caution Do not load photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these originals using an optional carrier sheet The steps below describe loading originals of the same size To load originals of multiple sizes at once see the link at the end of these steps 1 Open the input tray and pu...

Page 16: ...ut the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out 4 If you are loading a multi page original fan your stack of originals Note If you are loading an original that is 15 5 inches 393 8 mm or longer load only one sheet at a time ...

Page 17: ...17 5 Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown ...

Page 18: ...down and top edge first and guide them in until they meet resistance If you are loading paper business cards load up to 15 DS 530 or 30 DS 770 cards printed side down and top edge first into the input tray horizontally and slide them in until they meet resistance ...

Page 19: ...19 ...

Page 20: ...ading hole punched originals load them with the holes facing down or to the side as shown The holes must be within 1 2 inches 30 mm of the edge of the originals 7 Slide the edge guides against the edges of the original ...

Page 21: ...e stopper on the output tray extension to fit the ejected originals Note If thicker paper does not eject properly or falls from the output tray push in the output tray and allow the originals to eject freely onto the surface below the scanner If the scanned images are affected by the originals ejecting below the scanner try placing the scanner on the edge of a table where the ejected originals can...

Page 22: ...riginals Related topics Scanning Loading Multiple Sizes of Originals in the Input Tray You can load originals of different sizes paper types and thicknesses at one time in the input tray Just make sure they meet the original document specifications Caution Do not load photos or valuable original documents or artwork directly into the input tray This may wrinkle or damage the original Load these or...

Page 23: ...s extension and open the stopper Note If you are loading originals that are 15 5 inches 393 8 mm or longer do not pull out the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out ...

Page 24: ...st the edges of the widest original 6 If necessary during scanning adjust the position of the stopper on the output tray extension to fit the ejected originals Note If thicker paper does not eject properly or falls from the output tray push in the output tray and allow the originals to eject freely onto the surface below the scanner If the scanned images are affected by the originals ejecting belo...

Page 25: ...anning to slow down the feeding speed press it again to return to normal speed Parent topic Loading Originals in the Input Tray Related references Original Document Specifications Original Document Specifications You can load original documents that meet these specifications in your scanner DS 530 ...

Page 26: ...09 g m 19 sheets 68 lb 256 g m 15 sheets 110 lb 413 g m 9 sheets Loading capacity may vary depending on the paper type Legal 8 5 14 inches 216 356 mm A4 8 3 11 7 inches 210 297 mm A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm B5 7 2 10 1 inches 182 257 mm Width 2 0 to 8 5 inches 50 8 to 215 9 mm Height 15 5 to 240 inches 393 8 to 6096 mm 13 to 35 lb 50 to 130 g m 1 sheet Paper business...

Page 27: ...sheets 34 lb 127 g m 62 sheets 42 lb 157 g m 50 sheets 56 lb 209 g m 38 sheets 68 lb 256 g m 30 sheets 110 lb 413 g m 18 sheets Loading capacity may vary depending on the paper type A4 8 3 11 7 inches 210 297 mm A5 5 8 8 2 inches 148 210 mm A6 4 1 5 8 inches 105 148 mm B5 7 2 10 1 inches 182 257 mm Width 2 0 to 8 5 inches 50 8 to 215 9 mm Height 15 5 to 240 inches 393 8 to 6096 mm 13 to 35 lb 50 t...

Page 28: ...sheets Loading capacity may vary depending on the paper type Paper business cards Business cards Up to 56 lb 210 g m 30 cards loaded horizontally Note You can load originals of different sizes paper types and thicknesses up to this size Letter 8 5 11 inches 216 279 mm Caution Do not load the following types of originals in the scanner or they may be damaged or may damage the scanner Thermal paper ...

Page 29: ...ss paper Perforated originals Originals with labels or stickers Fabric or other non paper originals Parent topic Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray You can load plastic and laminated cards that meet the card specifications in the input tray 1 Open the input tray pull out the output tray and open the stopper Do not pull out the extensions ...

Page 30: ...30 2 Slide the input tray edge guides all the way out 3 Load plastic or laminated cards printed side down and top edge first into the input tray horizontally and slide them in until they meet resistance ...

Page 31: ...31 Note Do not load plastic cards vertically ...

Page 32: ...Settings tab in Epson Scan 2 when scanning the cards Note If you do not disable the Detect Double Feed setting and a double feed error occurs remove the plastic or laminated card from the input tray and reload it Press the double feed detection skip button to disable the Detect Double Feed feature and scan again ...

Page 33: ...h 0 76 mm maximum 5 cards horizontal Laminated cards 4 7 5 9 inches 120 150 mm or smaller 0 03 inch 0 8 mm maximum 1 card Note Plastic cards with glossy surfaces may not scan properly Parent topic Loading Plastic and Laminated Cards in the Input Tray Loading Special Originals You can load a photo or large thick or folded original in the input tray using one or more carrier sheets You can also load...

Page 34: ...s extension and open the stopper Note If you are loading originals that are 15 5 inches 393 8 mm or longer do not pull out the input or output tray extensions and do not open the stopper 3 Slide the input tray edge guides all the way out ...

Page 35: ...35 4 Load envelopes vertically in the input tray with the printable side down and the flap facing as shown Slide in the envelopes until they meet resistance ...

Page 36: ...nd place it in the center of an optional carrier sheet Make sure the illustration on the front edge of the carrier sheet is facing up For a photo or an irregularly shaped original load it in the center of an optional carrier sheet with the printed side face down Make sure the illustration on the front edge of the carrier sheet is facing up ...

Page 37: ...37 6 Load the carrier sheet in the input tray as shown until it meets resistance Folded original ...

Page 38: ...38 Photo or irregularly shaped original 7 Slide the edge guides against the edges of the original or carrier sheet ...

Page 39: ...inals Related topics Scanning Special Original Specifications You can load photos envelopes or large thick or folded originals that meet these specifications in your scanner DS 530 Paper type Paper size Paper thickness Loading capacity Large originals plain paper fine paper or recycled paper load only in a carrier sheet Up to this size A3 11 7 16 5 inches 297 420 mm 0 012 inch 0 3 mm maximum exclu...

Page 40: ...7 16 5 inches 297 420 mm 0 012 inch 0 3 mm maximum excluding the thickness of the carrier sheet 10 carrier sheets Photos load only in a carrier sheet Up to this size A4 8 3 11 7 inches 210 297 mm 0 012 inch 0 3 mm maximum excluding the thickness of the carrier sheet 10 carrier sheets Envelopes 4 49 6 38 inches 114 162 mm 4 33 8 66 inches 110 220 mm 0 015 inch 0 38 mm maximum 10 envelopes Irregular...

Page 41: ... Connecting the Network Interface Unit Setting Up Network Scanning Scanning to Network Computers from the Network Interface Unit Windows Network Interface Unit Control Panel 1 power button turns the unit on and off 2 LCD screen displays status operations and error messages 3 settings button selects product settings network settings and maintenance options 4 Reset button returns the LCD to the defa...

Page 42: ...rking properly Then follow the instructions here to set up computers for network scanning using the Epson Scan 2 Utility Note Make a note of the IP address or host name of the Epson Network Interface Unit so you can enter it in these steps 1 Do one of the following to start Epson Scan 2 Utility Windows 10 Click and select All Apps EPSON Epson Scan 2 Utility Windows 8 x Navigate to the Apps screen ...

Page 43: ...43 You see a screen like this Note If you see an Enable Editing button Windows or a lock icon Mac click it so that you can modify the scanner settings 3 Select your scanner and click Add ...

Page 44: ...pson Network Interface Unit and click Add 5 Click OK to save your settings and then close Epson Scan 2 Utility Parent topic Using the Network Interface Unit Scanning to Network Computers from the Network Interface Unit Windows You can scan to a network computer directly from the Epson Network Interface Unit Windows You first set up a scan job in Document Capture Pro and then select the computer yo...

Page 45: ... press the OK button Note If your scanner is part of a network group make sure to set the computer to the same network group or it will not appear on the LCD screen 3 If you set up a password in Document Capture Pro enter the password at the prompt 4 Select a scan job and press the OK button on the Network Interface Unit 5 Press the start button on the scanner or Epson Network Interface Unit Your ...

Page 46: ...r scanner This automatically starts Document Capture Pro Windows or Document Capture Mac and the scan job you have assigned to the button Note Make sure Epson Scan 2 and either Document Capture Pro Windows or Document Capture Mac are installed on the computer connected to the scanner Document Capture Mac does not support scanning from the start button on your scanner using the Epson Network Interf...

Page 47: ...n a computer connected to the product 2 Select Switch to Standard View if necessary 3 Click the Manage Job icon from the toolbar at the top of the window You see a window showing the current scan job list 4 If you want to add a scan job click Add or the icon enter a name for the new job select settings as necessary and click OK You can now use the new scan job when you scan with Document Capture P...

Page 48: ...e of the following Windows Select the job that you want to assign to the start button from the 1 drop down list Note Jobs 2 to 30 can only be selected when using the optional Epson Network Interface Unit Windows ...

Page 49: ...an 2 program to select scan settings scan and save the scanned image to a file Windows 10 Click and select All apps EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac Open the Applications folder open the Epson Software folder and select Epson Scan 2 ...

Page 50: ...50 You see an Epson Scan 2 window like this ...

Page 51: ...n and open the scanned image in the program 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select Source option choose it and select your product With Windows do not select a WIA option for your product it will not work cor...

Page 52: ...52 You see an Epson Scan 2 window like this ...

Page 53: ...ng on the software version you are using See the Help information in Document Capture or Document Capture Pro for details 1 Do one of the following to start Document Capture Pro Windows or Document Capture Mac Windows 10 Click and select All Apps Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and sel...

Page 54: ...54 You see a window like this 3 Click the Scan icon ...

Page 55: ...information in Document Capture Pro or Document Capture for details 5 If you want to select detailed scan settings do one of the following Windows Click Detailed Settings Select any displayed scan settings you want to use and click Preview to see a preview of your scan in the Epson Scan 2 window then click Save Mac Close the Scan window Open the Scan menu at the top of the screen and select Displa...

Page 56: ...e to send your scanned files If you cannot see all of the icons below click the arrow next to the icons 10 Depending on the destination you chose click OK or Send to complete the operation Parent topic Scanning Related tasks Scanning in Epson Scan 2 Loading Originals in the Input Tray Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format i...

Page 57: ...57 You see this window ...

Page 58: ... setting that matches the size of your original or select Auto Detect to have Epson Scan 2 automatically detect the size You can select Customize to enter a custom size if necessary 5 Select your original image type and how you want it scanned as the Image Type setting 6 Select the Resolution setting you want to use for your scan 7 Select any of the additional settings that you want to use on the ...

Page 59: ...n Settings tab 12 Click the Advanced Settings tab and select any settings that you want to use 13 If scanning an original in a carrier sheet or other special original see the link below for other setting requirements for special documents 14 Select the format in which you want to save your scanned file as the Image Format setting If necessary select Options and select any desired format options ...

Page 60: ...ent topic Scanning Related tasks Loading Originals in the Input Tray Additional Scanning Settings Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab Stitch Images When scanning double sided originals lets you lay out images from both sides of the original one scanned page Rotate Rotates the original image clockwise to the desired angle before ...

Page 61: ...n tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the preview image only in your scanned image Text Enhancement Sharpens the appearance of letters in text documents Auto Area Segmentation Makes black and white images clearer and text recognition more accurate by separating the text from the graphics Dropout The scan will not pick...

Page 62: ... the Detect Double Feed setting Plastic cards Select Plastic Card Landscape as the Document Size setting and Off as the Detect Double Feed setting Carrier sheet If you select Auto Detect as the Document Size setting paper skew is automatically corrected even if the Correct Document Skew setting is set to Off If you select a setting other than Auto Detect as the Document Size setting you can only u...

Page 63: ...lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image PNG png An image format that does not lose quality during editing TIFF tif A file format created for exchanging data between many programs such as graphic and DTP software Multi TIFF tif A TIFF file format when multiple pages are saved to the same file allowing you to edit the images using ...

Page 64: ...se the image size to retain a high image quality For example if the resolution is 300 dpi dots per inch and you will double the image size later change the Resolution setting to 600 dpi You will scan the image at 100 or smaller size Select the Epson Scan 2 Resolution setting based on how you will use the scanned image Email view on a computer screen post on the web 96 to 200 dpi Print fax convert ...

Page 65: ...ges settings 1 Load your original in the scanner 2 Do one of the following to start Document Capture Pro Windows 10 Click and select All Apps Select Epson Software then select Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software then select Document Capture Pro Yo...

Page 66: ...66 You see an Epson Scan 2 window like this ...

Page 67: ...indows You can use Document Capture Pro Windows to scan multi page originals as separate scanned files You indicate where you want the new scanned files to start by inserting a blank page or barcode between the pages of your original Note The settings may vary depending on the software version you are using See the Help information in Document Capture Pro for details 1 Load a multi page original w...

Page 68: ... Pro for details 5 Click Scan You see a preview of your scan in the Document Capture Pro window 6 Click one of the Destination icons to choose where to send your scanned files If you cannot see all of the icons below click the arrow next to the icons 7 Click File Name Separation Settings 8 Select Apply job separation and click Separation Settings ...

Page 69: ...eet or HTML editing program This process is called OCR Optical Character Recognition To scan and use OCR you need to install an OCR program such as ABBYY FineReader Scanning Using OCR Windows Scanning Using OCR Mac Parent topic Scanning Special Projects Scanning Using OCR Windows You can use the ABBYY FineReader OCR program to convert scanned documents to editable text 1 Load your original in the ...

Page 70: ...are going to scan as the Document Languages setting 4 Click Scan Document 5 If you see the Select Scanner window select your product and click OK Note Do not select a WIA option for your product it will not work correctly You see a window like this 6 Select your scanner settings ...

Page 71: ...ent is scanned and processed into editable text The file is then saved and opened in an application associated with the file type you selected if available on your system 12 When you are finished scanning close the ABBYY FineReader window Parent topic Convert Scanned Documents to Editable Text OCR Scanning Using OCR Mac You can use the ABBYY FineReader OCR program to convert scanned documents to e...

Page 72: ...ow like this 3 Select your product from the Source list 4 Select the language used in the document you are going to scan as the Document language setting 5 Click on Scan Images to New Document You see a window like this ...

Page 73: ...73 6 Select your scan settings and click Scan Then click Finish Import You see your scanned image 7 Click on the Export icon 8 Select the program or format you want to scan to and click Next ...

Page 74: ...ent and save the text in a searchable PDF In a searchable PDF text is recognized using Optical Character Recognition OCR and then embedded in the scanned original Note The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet If you install your scanner software programs individually be sure to also install this ...

Page 75: ...ect Options from the Image Format list You see the Image Format Options window 8 Select the Text tab 9 Make sure the language used in the document text is selected as the Text Language setting 10 Click OK 11 Confirm the File Name setting and select a Folder setting for your document 12 Click Scan The scanned image is saved as a searchable PDF Parent topic Scanning Special Projects ...

Page 76: ...o one of the following to start Document Capture Pro Windows 10 Click and select All Apps Epson Software Document Capture Pro Windows 8 x Navigate to the Apps screen and select Document Capture Pro Windows other versions Click or Start and select All Programs or Programs Select Epson Software Document Capture Pro You see this window 3 Click the Scan icon 4 Select any displayed scan settings you wa...

Page 77: ...ick OK or Send Your originals are saved in the Office file format you selected Parent topic Scanning Special Projects Scanning to a SharePoint Server or Cloud Service You can use Document Capture Pro Windows or Document Capture Mac to upload scanned images to a SharePoint server or a cloud service 1 Do one of the following to start Document Capture Pro Windows or Document Capture Mac Windows 10 Cl...

Page 78: ...of your scan in the Document Capture Pro or Document Capture window 5 Click one of the cloud service Destination icons to choose where to save your scanned file If you cannot see all of the icons below the service software may not be installed the service may not be available on your platform or you need to click the arrow next to the icons Web Folder WebDAV Microsoft SharePoint server Windows onl...

Page 79: ...ou have previously created a saved setting for the destination select it from the drop down list 7 Adjust any save settings then click OK or Send depending on the destination Your originals are scanned and uploaded to the indicated server Parent topic Scanning Special Projects Related tasks Loading Originals in the Input Tray ...

Page 80: ...rfection V19 V39 to use the optional flatbed scanner dock To attach the flatbed scanner and dock to your document scanner follow the installation instructions that came with your flatbed scanner dock Note You cannot use the flatbed scanner dock and Epson Network Interface Unit options at the same time See these sections to learn about the flatbed scanner dock option Flatbed Scanner Dock Parts Scan...

Page 81: ... Windows Scanning from the Flatbed Scanner Dock See these sections to scan when using the optional flatbed scanner dock Scanning from the Docked Flatbed Scanner Scanning from the ADF with the Flatbed Scanner Dock Attached Parent topic Using the Optional Flatbed Scanner Dock Windows Scanning from the Docked Flatbed Scanner You can place originals directly on the scanner glass of the flatbed scanner...

Page 82: ...o not place heavy objects on the scanner glass and do not press on the glass with too much force or it may damage the scanner Do not leave photos on the scanner glass for an extended period or they may stick to the glass 1 Close the document scanner s output tray ...

Page 83: ...83 2 Open the flatbed scanner cover ...

Page 84: ...84 3 Place your original facedown on the scanner glass with the top edge facing as shown Slide the original to the edges of the indicated corner ...

Page 85: ...ource setting 7 Select other scan settings as necessary 8 Click Scan Parent topic Scanning from the Flatbed Scanner Dock Related tasks Scanning from the ADF with the Flatbed Scanner Dock Attached Scanning in Epson Scan 2 Scanning from the ADF with the Flatbed Scanner Dock Attached Depending on the length of your originals you may need to adjust the position of the input tray output tray and stoppe...

Page 86: ...86 Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary ...

Page 87: ...mm to 297 mm long Open and extend the document scanner s input tray open the flatbed scanner s stopper and slide the stopper forward or backward so that it is a little longer than the length of the original Do not open the output tray on the document scanner ...

Page 88: ...canner Dock Related tasks Scanning from the Docked Flatbed Scanner Scanning in Epson Scan 2 Cleaning the Flatbed Scanner Dock To keep your product working at its best you should clean it several times a year Caution Do not use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it Do not open ...

Page 89: ...ss is dirty clean it with a soft dry cloth If the glass surface is stained with grease or some other hard to remove material use a small amount of glass cleaner on a soft cloth to remove it Wipe off all remaining liquid Caution Do not spray glass cleaner directly on the scanner glass Do not press the surface of the scanner glass with any force and be careful not to scratch or damage the scanner gl...

Page 90: ...e flatbed scanner dock without the document scanner follow the installation instructions that came with the flatbed scanner dock in reverse to remove the flatbed scanner and dock from the document scanner 1 Turn off the document scanner using the power button Note There is no power button on the flatbed scanner 2 Unplug the AC power cord and disconnect the USB cable that connects the flatbed scann...

Page 91: ...4 Place the scanner unit in its original packing materials if possible or use equivalent materials with cushioning around the scanner Caution Avoid turning the scanner upside down when transporting it or you may damage the scanner Parent topic Using the Optional Flatbed Scanner Dock Windows ...

Page 92: ...anner and unplug the AC adapter 2 Disconnect any connected cables 3 Clean the outer case with a soft dry cloth Do not use liquid or chemical cleansers Note If the outer case still requires additional cleaning use a slightly damp cloth to wipe the outer case Then wipe the case with a soft dry cloth Parent topic Cleaning and Transporting Your Scanner Cleaning Inside Your Scanner Clean your scanner r...

Page 93: ...e rollers inside the scanner cover If the glass surface is stained with grease or some other hard to remove material use a genuine Epson cleaning kit to remove stains Use a small amount of cleaner on the cleaning cloth to remove the stains Wipe off all remaining liquid Caution Do not spray glass cleaner directly on the scanning surfaces Be careful not to place too much force on the glass ...

Page 94: ...uid or glass cleaner on the cotton swab 6 Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft moist cloth Caution Use only a genuine Epson cleaning kit or soft moist cloth to clean the roller using a dry cloth may damage the surface of the roller ...

Page 95: ...dry cloth may damage the surface of the roller 8 Plug in the AC adapter and press the power button to turn on the scanner 9 Hold down the start button for at least two seconds while opening the scanner cover The rollers on the bottom move momentarily and then the scanner enters cleaning mode Press the start button several times to rotate the rollers shown here Use a genuine Epson cleaning kit or a...

Page 96: ...ter to determine when your rollers need to be replaced When you replace the scanner rollers reset the scanner roller counter so you know when you may need to replace the rollers again 1 Make sure the scanner is turned on and connected to your computer 2 Do one of the following to open the Epson Scan 2 Utility Windows 10 Click and select All Apps Select EPSON then select Epson Scan 2 Utility Window...

Page 97: ...u see a screen like this 4 If the number of scans in the Number of Scans field exceeds the number for Life Cycle of the rollers it is time to replace the rollers 5 Close the Epson Scan 2 Utility Parent topic Cleaning and Transporting Your Scanner Replacing the Scanner Rollers Replace the scanner rollers after you have scanned 200 000 times Check the scanner roller counter to see when you need to r...

Page 98: ...98 1 Turn off the scanner 2 Unplug the AC adapter 3 Disconnect any connected cables 4 Pull down on the cover open lever and open the scanner cover ...

Page 99: ...99 5 Press down on the pickup roller cover latch and pull up the cover to remove it ...

Page 100: ...he tab on the pickup rollers and slide the rollers to the right to remove them 7 To install the new pickup rollers align the notches on the roller unit and slide it to the left Press up on the tab to secure the rollers ...

Page 101: ...ller cover into the notches as shown and press it down until it clicks into place Note If you are not able to close the cover the pickup rollers are not installed correctly Remove the roller unit and reinstall it then try to close the cover again ...

Page 102: ... Squeeze the tabs on the sides of the separation roller cover and open the cover Caution Be careful not to apply too much force when opening the cover 10 Slide the separation roller to the left and remove it ...

Page 103: ...13 Close the scanner cover 14 Plug in the AC adapter and turn on the scanner 15 Reset the roller counter after replacing the rollers Resetting the Scanner Roller Counter Parent topic Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts and Accessories Related tasks Checking the Scanner Roller Counter Resetting the Scanner Roller Counter When you replace th...

Page 104: ...ct Epson Scan 2 Utility Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac Open the Applications folder click Epson Software and click Epson Scan 2 Utility 3 Click the Counter tab You see a screen like this 4 Click Reset The Number of Scans field changes to 0 zero 5 Close the Epson Scan 2 Utility Parent topic Replacing the Scanner Rollers ...

Page 105: ...ransportation as described here 1 Turn off the scanner and unplug the AC adapter 2 Disconnect any connected cables 3 Close the input tray and the output tray Note Make sure the output tray is securely closed 4 Place the scanner in its original packing materials if possible or use equivalent materials with cushioning around the product Parent topic Cleaning and Transporting Your Scanner ...

Page 106: ...roblems Solving Scanned Image Quality Problems Solving Flatbed Scanner Dock Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights 1 error light 2 automatic feeding mode light 3 ready light 4 double feed detection skip light 5 slow mode light ...

Page 107: ...k the scanner connection to your computer to make sure it is secure Turn the scanner off and then back on again If the error continues the scanner may be malfunctioning Contact Epson for support ready light is off and any of the following lights are on error automatic feeding mode double feed detection skip slow mode The firmware update has failed and the scanner is in recovery mode Try updating t...

Page 108: ... not start the correct program or perform the correct action try these solutions Check the USB cable connection between the computer and scanner Make sure Document Capture Pro Windows or Document Capture Mac is installed correctly If necessary uninstall and reinstall it Make sure you have assigned the correct job to the scanner button and change it if necessary Check the status of the lights and m...

Page 109: ... you are using a TWAIN compliant program make sure that the correct product is selected as the Scanner or Source setting If you are using the scanner with the optional Network Interface Unit make sure the network cable is securely connected Parent topic Solving Scanning Problems Related concepts Uninstall Your Scanner Software Related references Windows System Requirements Mac System Requirements ...

Page 110: ...problems feeding originals in your scanner try these solutions If multiple pages feed at once try the following Remove the originals fan the edges to separate the sheets if necessary and reload them Load fewer originals at a time Load only originals that meets the specifications for your scanner Clean inside the scanner and replace the roller assembly kit if necessary Scan the originals one by one...

Page 111: ...Related topics Loading Originals Original Jams in Scanner If an original has jammed inside the scanner follow these steps 1 Turn off your scanner 2 Remove all originals from the input tray 3 Pull down the cover open lever and open the scanner cover ...

Page 112: ...112 4 Gently pull out any jammed originals from inside the scanner 5 Gently pull out any jammed originals from the output tray ...

Page 113: ...scanning becomes slow try these solutions Scan your original at a lower resolution if possible Make sure your system meets the requirements for your operating system If you are scanning a high resolution image you may need more than the minimum requirements If necessary increase your system s memory Make sure slow mode is turned off Parent topic Solving Scanning Problems Related references Windows...

Page 114: ...blems Related references Image Format Options Related tasks Scanning in Epson Scan 2 Scanned Characters are Blurry If characters in your scanned images are blurry try these solutions Make sure you do not move the scanner or original while scanning Operate the scanner on a flat stable surface Make sure the originals are ejecting properly Adjust these Epson Scan 2 settings if available and try scann...

Page 115: ...additional adjustments Parent topic Solving Scanned Image Quality Problems Related concepts Convert Scanned Documents to Editable Text OCR Related references Image Format Options Related tasks Scanning in Epson Scan 2 Ripple Patterns Appear in an Image You may see a ripple pattern called a moiré in scanned images of printed documents This is caused by interference from differing pitches in the sca...

Page 116: ...he cropping area shown in the Crop Margins for Size Auto setting Document Capture Mac Click the Scan button and select Detailed Settings from the Scan window Select Document Size Settings and then adjust the cropping area shown in the Crop Margins for Size Auto setting In Epson Scan 2 select the Advanced Settings tab Set the Edge Fill setting to None Parent topic Solving Scanned Image Quality Prob...

Page 117: ...orrectly for scanning If necessary move your original away from the edges of the scanner glass slightly Parent topic Solving Flatbed Scanner Dock Problems Related topics Scanning from the Flatbed Scanner Dock Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images clean the scanner glass with a soft dry lint free cloth or use a small amount of glass cleaner ...

Page 118: ...nect any interface cables 3 Do the following to uninstall each of your scanning software programs then follow any on screen instructions Windows 10 Right click and select Control Panel Programs Programs and Features Select the scanner software program and click Uninstall Change Windows 8 x Navigate to the Apps screen and select Control Panel Programs Programs and Features Select the scanner softwa...

Page 119: ...Mac 4 Double click the Uninstaller icon 5 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 6 Click Uninstall 7 Follow the on screen instructions to uninstall the software 8 To reinstall your scanner software see the Start Here sheet for instructions Note If you find that re installing your scanner software does not solve a problem contact Epson Pa...

Page 120: ... AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Note For help using any other software on your system see the documentation for that software for technical support Purchase Supplies and Accessories You can purchase genuine Epson accessories at epson com U S s...

Page 121: ... Specifications Dimension Specifications Electrical Specifications Environmental Specifications Flatbed Scanner Dock Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Parent topic Technical Specifications Mac System Requirements To use...

Page 122: ...color Photoelectric device CIS Effective pixels 5100 9300 pixels at 600 dpi 2500 64 500 pixels at 300 dpi Document size Maximum 8 5 240 inches 215 9 6096 mm Minimum 2 2 inches 50 8 50 8 mm Paper input Facedown loading Paper output Facedown ejection Paper capacity DS 530 50 sheets of paper at 21 lb 80 g m2 weight DS 770 100 sheets of paper at 21 lb 80 g m2 weight Scanning resolution 600 dpi main sc...

Page 123: ...original is 215 in 5461 1 mm to 240 in 6096 0 mm Color Depth Color 30 bits per pixel internal 10 bits per pixel per color 24 bits per pixel external 8 bits per pixel per color Grayscale 10 bits per pixel internal 8 bits per pixel external Black and white 10 bits per pixel internal 1 bit per pixel external Interface SuperSpeed USB 3 0 backward compatible with USB 1 1 or Ethernet 1000BASE T 100BASE ...

Page 124: ...es depending on operating conditions or whether an option is installed Rated DC input power supply voltage DC 24 V Rated DC input current 2 A Power consumption USB connection Operating 17 W approximate Ready mode 9 2 W approximate Sleep mode 1 2 W approximate Power off mode 0 1 W approximate AC Adapter AC adapter model 100 to 240 V model A471H 220 to 240 V model A472E Rated input current 1 2 A Rat...

Page 125: ...g light source or in extremely dusty conditions Parent topic Technical Specifications Flatbed Scanner Dock Specifications Interface Hi Speed USB Rated DC input power supply voltage DC 24 V Dimensions when assembled with a sheet feed scanner and a flatbed scanner Width 11 8 in 300 mm Depth 18 9 in 481 mm Height 9 6 in 245 mm Weight Approximately 2 4 lb 1 1 kg Temperature Operating 50 to 95 F 10 to ...

Page 126: ...CC part 15 Subpart B class B Canada EMC CAN CSA CEI IEC CISPR 22 Class B AC Adapter A471H United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B Parent topic Technical Specifications ...

Page 127: ...o a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Do not insert objects into any opening as they may touch dangerous voltage points or short out parts Beware of electrical shock hazards Place the product on a flat sta...

Page 128: ...h the scanner with which it was included Do not attempt to use it with other electronic devices unless specified Use only the type of power source indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards Avoid using outlets on the same circuit as photocopiers or air control sys...

Page 129: ...d the scanner the scanner has been dropped or the case has been damaged the scanner does not operate normally or exhibits a distinct change in performance Do not adjust controls that are not covered by the operating instructions Parent topic Notices Restrictions on Copying Observe the following restrictions to ensure responsible and legal use of your scanner Copying of the following items is prohi...

Page 130: ...IMS or more specifically a claim or cause of action for a trademark infringement or dilution b patent infringement c copyright infringement or misuse or d trade secret misappropriation an IP Claim You and Epson also agree notwithstanding Section 1 6 that a court not an arbitrator may decide if a claim or cause of action is for an IP Claim 1 2 Binding Arbitration You and Epson agree that all Disput...

Page 131: ...L NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING 1 6 Arbitration Procedure If you or Epson commences arbitration the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed excluding any rules that permit arbitration on a class or representative basis the JAMS Rules...

Page 132: ... applicable reimburse you for all JAMS filings and arbitrator fees for any arbitration commenced by you or Epson pursuant to provisions of this Agreement d Award in Your Favor For Disputes in which you or Epson seeks 75 000 or less in damages exclusive of attorney s fees and costs if the arbitrator s decision results in an award to you in an amount greater than Epson s last written offer if any to...

Page 133: ...cordance with the language of this Section 1 or resolve disputes as provided for in Section 1 7 if you timely elected to opt out when you first assented to this Agreement 1 9 Severability If any provision in this Section 1 is found to be unenforceable that provision shall be severed with the remainder of this Agreement remaining in full force and effect The foregoing shall not apply to the prohibi...

Page 134: ...ce cables other than those designated as Epson approved Products by Seiko Epson Corporation This information is subject to change without notice libTIFF Software Acknowledgment A Note Concerning Responsible Use of Copyrighted Materials Copyright Attribution Parent topic Notices libTIFF Software Acknowledgment Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon Graphics Inc Permission to us...

Page 135: ...s each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Copyright Attribution 2017 Epson Ame...

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