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Epson B-310N - Business Color Ink Jet Printer, User Manual

The Epson B-310N is a top-of-the-line business color inkjet printer designed for efficient network installations. Ensure smooth set up and operation with our comprehensive Network Installation Manual. Download this invaluable manual for free from our website today and unlock the full potential of your Epson B-310N printer.

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Chapter 10

Troubleshooting

Diagnosing the Problem

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply
likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online
problem solving, the control panel, the status monitor utility, or by running a printer operation check.
Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality,
or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.

To solve a problem, you may need to cancel printing.

&

 See “Canceling Printing” on page 58.

Error indicators

You can diagnose and solve most problems by checking the error messages on the LCD screen. If the
printer stops working and displays a message on the LCD screen, refer to the section below to diagnose
the problem, and then follow the recommended corrective measures.

&

 See “Status and error messages” on page 130.

Running a printer operation check

If you are unable to determine the source of the problem, run a printer operation check to help you
determine whether the problem comes from the printer or your computer.

To run a printer operation check, follow these steps.

1. Make sure both the printer and computer are turned off.

2. Disconnect the cable from the interface connector of the printer.

B-310N/B-510DN     User’s Guide

Troubleshooting     

167

Summary of Contents for B-310N - Business Color Ink Jet Printer

Page 1: ...User s Guide NPD4134 02 EN ...

Page 2: ...r 16 Accessing the printer driver for Windows 16 Accessing the printer driver for Mac OS X 17 Printing Web Pages to Fit to Your Paper Size 19 Accessing EPSON Web To Page 20 Uninstalling the Printer Software 20 Uninstalling the printer driver 20 Chapter 2 Paper Handling Using Special Paper 23 Loading capacities for Epson special media 24 Storing Epson photo paper 25 Loading Paper 25 Into the front ...

Page 3: ... Envelopes 43 Loading envelopes 44 Printer settings for Windows 44 Printer settings for Mac OS X 10 5 45 Printer settings for Mac OS X 10 3 or 10 4 47 Printing Web Pages 49 Loading paper 49 Using EPSON Web To Page 50 Printing Photos 52 Preparing the print file 52 Loading paper 52 Printer settings for Windows 52 Printer settings for Mac OS X 10 5 54 Printer settings for Mac OS X 10 3 or 10 4 56 Can...

Page 4: ...r settings for Windows 100 Printer settings for Mac OS X 10 5 103 Printer settings for Mac OS X 10 3 or 10 4 105 Poster Printing for Windows only 109 Printer settings 109 How to make a poster from your printouts 113 Watermark Printing for Windows only 115 Printing the watermark 115 Creating your own watermark 118 Chapter 5 Using the Control Panel Introduction 121 Buttons and lights 121 Icons on th...

Page 5: ...aintenance 151 Checking the Print Head Nozzles 151 Using the Nozzle Check utility for Windows 151 Using the Nozzle Check utility for Mac OS X 152 Using the control panel 152 Cleaning the Print Head 153 Using the Head Cleaning utility for Windows 154 Using the Head Cleaning utility for Mac OS X 154 Using the control panel 155 Aligning the Print Head 156 Using the Print Head Alignment utility for Wi...

Page 6: ...nter operation check 167 Checking Printer Status 168 For Windows 168 For Mac OS X 172 The Paper Jams 173 Print Quality Problems 178 Horizontal banding 179 Vertical misalignment or banding 179 Incorrect or missing colors 180 Blurry or smeared printout 180 Miscellaneous Printout Problems 181 Incorrect or garbled characters 181 Print position is incorrect 182 Printout has a slight slant 182 Inverted ...

Page 7: ...Where To Get Help Technical Support Web Site 191 Contacting Epson Support 191 Before Contacting Epson 191 Help for Users in North America 192 Help for Users in Europe 193 Help for Users in Australia 193 Help for Users in Singapore 194 Help for Users in Thailand 194 Help for Users in Vietnam 194 Help for Users in Indonesia 195 Help for Users in Hong Kong 196 Help for Users in Malaysia 197 Help for ...

Page 8: ...e paper cassette 206 System Requirements 206 For using the printer 206 Technical Specifications 207 Paper 207 Ink cartridges 210 Mechanical 211 Electrical 212 Environmental 212 Standards and approvals 212 Interface 213 Option 213 Index B 310N B 510DN User s Guide Contents 8 ...

Page 9: ...r any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved...

Page 10: ...indows Vista Enterprise Edition and Windows Vista Ultimate Edition Windows XP refers to Windows XP Home Edition Windows XP Professional x64 Edition and Windows XP Professional Edition Windows 2000 refers to Windows 2000 Professional Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterprise Edition Windows Server 2003 refers to Windows Server 2003 Standar...

Page 11: ...e sure your AC power cord meets the relevant local safety standard Avoidusingoutletsonthesamecircuitasphotocopiersoraircontrolsystemsthatregularlyswitch on and off Avoid electrical outlets controlled by wall switches or automatic timers Keep the entire computer system away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Do not us...

Page 12: ...x unit when you lift the printer to prevent the duplex unit from becoming detached Also make sure that the duplex unit is attached correctly after setting up the printer Choosing a place for the printer Observe the following when choosing a place for the printer Place the printer on a flat stable surface that extends beyond the base of the printer in all directions If you place the printer by the ...

Page 13: ...rinter Do not move the cartridge lever during printing Always turn off the printer using the P Power button When this button is pressed the P Power light flashes Do not unplug the printer or turn off the power to the outlet until the P Power light stops flashing Before transporting the printer make sure that the print head is in the home far right position Be careful not to trap your fingers when ...

Page 14: ...ip on this ink cartridge retains a variety of cartridge related information such as the ink cartridge status so that the cartridge may be removed and reinserted freely However each time the cartridge is inserted some ink is consumed because the printer automatically performsareliabilitycheck Ifyouremoveaninkcartridgeforlateruse protecttheinksupplyarea from dirt and dust and store it in the same en...

Page 15: ...c Cautions must be observed to avoid damage to your equipment Notes contain important information and useful tips on the operation of the printer B 310N B 510DN User s Guide Safety Instructions 15 ...

Page 16: ...m that application To make settings that apply to all of your Windows applications access the printer driver from the Start menu or the taskbar Refer to the following sections to access the printer driver Note Screen shots of the printer driver windows in this User s Guide are from Windows XP From Windows applications 1 Click Print or Print Setup on the File menu 2 In the window that appears click...

Page 17: ...ss the printer driver from the Start menu as described above Next click the Maintenance tab the Speed Progress button and then the MonitoringPreferencesbutton IntheMonitoringPreferenceswindow selecttheSelectShortcut Icon check box Getting information through online help You can access online help for items in the printer driver from your application or the Windows Start menu See Accessing the prin...

Page 18: ...nter from the Printer List then click OK Click Print from your application s File menu choose Print Settings in the Print window that is displayed then click the Utility icon This Utility icon is not displayed when the printer is shared For Mac OS X 10 3 and 10 4 only Open the Applications folder on your hard drive then open the Utilities folder and double click the Print Center or Printer Setup U...

Page 19: ...te for Windows Internet Explorer 7 or later Printing web pages to fit to your paper size is a standard feature in Windows Internet Explorer 7 or later Note for Mac OS X This software is not available for Mac OS X Printing web pages to fit to your paper size is available by using the printer driver See Printer settings for Mac OS X 10 5 on page 39 See Printer settings for Mac OS X 10 3 or 10 4 on p...

Page 20: ... your printer driver with a newer version Have a problem with the printer driver If you are upgrading your operating system or updating the printer driver version be sure to uninstall the current printer driver before upgrading or installing the new driver Otherwise the driver update will not work For Windows Note To uninstall programs in Windows 7 Vista and Server 2008 you need an administrator a...

Page 21: ...he Programs category and then select your printer from the list Windows XP 2000 and Server 2003 Double click the Add Remove Programs icon and select your printer from the list 4 Windows 7 Vista and Server 2008 Click Uninstall Change Windows XP 2000 and Server 2003 Click Change Remove 5 Select the icon for your printer and click OK 6 Click OK to uninstall the printer driver For Mac OS X Note Tounin...

Page 22: ...ck OK 5 Read the software license agreement and click Accept 6 Select Uninstall from the menu in the upper left and click Uninstall 7 Follow the on screen instructions to uninstall the printer driver Note for Mac OS X 10 3 or 10 4 If the name of your printer remains in the Print Center or Printer Setup Utility select the name from Printer List and click Delete B 310N B 510DN User s Guide Using You...

Page 23: ... printable side up The printable side is usually whiter or glossier See the instruction sheets packed with the paper for more information Some types of paper have cut corners to help identify the correct loading direction If the paper is curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause ink to smear on your printout Note for Professio...

Page 24: ...put support tray for Epson Professional Flyer Paper on page 33 Loading capacities for Epson special media Refer to the table below for the loading capacities of Epson special paper and other media Front paper cassette Media Type Loading Capacity Epson Bright White Ink Jet Paper Up to 400 sheets Plain Paper Up to 500 sheets Rear sheet feeder Media Type Loading Capacity 1 sided Printing Manual 2 sid...

Page 25: ...omes with the support 2 You can only load one sheet of custom size paper Note If the paper is curled flatten it or curl it slightly in the opposite direction Make sure the paper stack fits under the c arrow mark inside the edge guide Storing Epson photo paper Return unused paper to the original package as soon as you finish printing Epson recommends storing your printouts in a resealable plastic b...

Page 26: ...ttachedasthefrontpapercassette raiseitscoverandflipit open 2 Slide the edge guides while pinching their knob to accommodate the paper you are loading 3 Fan a stack of paper then tap it on a flat surface to even the edges 4 Load the paper with the printable side down B 310N B 510DN User s Guide Paper Handling 26 ...

Page 27: ...event the paper from feeding smoothly Note If the optional legal size paper cassette is attached as the front paper cassette close its cover 5 Slide the edge guides while pinching their knob to fit the paper you are loading B 310N B 510DN User s Guide Paper Handling 27 ...

Page 28: ...the edge guides after reinserting the front paper cassette Doing so may cause the paper to jam 7 Slide out and extend the extension tray Note Leave enough space in front of the printer for the paper to be fully ejected Make sure the paper stack fits under the c arrow mark inside the left edge guide B 310N B 510DN User s Guide Paper Handling 28 ...

Page 29: ...er 1 Open the paper support 2 Slide out and extend the extension tray 3 Slide the left edge guide to the left 4 Fan a stack of paper then tap it on a flat surface to even the edges B 310N B 510DN User s Guide Paper Handling 29 ...

Page 30: ...d pictures Avoid adding paper before running out of paper Doing so may prevent the paper from feeding smoothly Make sure the paper stack fits under the c arrow mark inside the left edge guide If you use the optional legal size paper support you can load plural sheets of plain legal size paper Even if the legal size paper support is attached do not leave legal size paper in the rear sheet feeder wh...

Page 31: ...1 Open the paper support 2 Slide out and extend the extension tray 3 Slide the left edge guide to the left B 310N B 510DN User s Guide Paper Handling 31 ...

Page 32: ...fore loading If print quality declines when a stack of envelopes is loaded load one envelope at a time You can load up to 15 envelopes at a time in the rear sheet feeder Do not use envelopes that are curled or folded Flatten the envelope flaps before loading Flatten the leading edge of the envelope before loading Avoid using envelopes that are too thin as they may curl during printing For printing...

Page 33: ...son Professional Flyer Paper When you print on the Epson Professional Flyer Paper set the output support tray The use of the output support tray is recommended especially when the output paper is curled and cannot be stacked Follow these steps to set the output support tray 1 Pull out the output tray 2 Slide the output support tray until it clicks The output support tray is lifted slightly B 310N ...

Page 34: ... your print settings That is why the paper type setting is so important It tells your printer what kind of paper you are using and adjusts the ink coverage accordingly The table below lists the settings you should choose for your paper For this paper Select this paper type setting Plain paper plain papers Epson Bright White Ink Jet Plain Paper Epson Professional Flyer Paper Epson Professional Flye...

Page 35: ...Paper Epson Photo Quality Ink Jet Paper Epson Photo Quality Ink Jet Envelopes Envelope Note The availability of special media varies by location For the latest information on media available in your area contact Epson support See Technical Support Web Site on page 191 B 310N B 510DN User s Guide Paper Handling 35 ...

Page 36: ...s for different kinds of printing Printing Documents Explains how to print documents on various types of paper See Printing Documents on page 37 Printing on Envelopes Explains how to print on envelopes See Printing on Envelopes on page 43 B 310N B 510DN User s Guide Basic Printing 36 ...

Page 37: ...fit on a sheet of paper without getting cut off on the right side See Printing Web Pages on page 49 Printing Photos Explains how to print photos on various types of paper See Printing Photos on page 52 Printing Documents B 310N B 510DN User s Guide Basic Printing 37 ...

Page 38: ...age 25 When using special Epson paper refer to the section below See Using Special Paper on page 23 Printer settings for Windows 1 Open the file you want to print 2 Access the printer settings See Accessing the printer driver for Windows on page 16 B 310N B 510DN User s Guide Basic Printing 38 ...

Page 39: ...pe on page 34 6 Select the appropriate Size setting You can also define a custom paper size For details see the online help 7 Select Portrait tall or Landscape wide to change the orientation of your printout 8 Click OK to close the printer settings window 9 Print your file Printer settings for Mac OS X 10 5 Follow these steps to adjust your printer settings 1 Open the file you want to print 2 Acce...

Page 40: ...then make suitable settings Note Depending on your application you may not be able to select some of the items in this dialog If so click Page Setup on the File menu of your application and then make suitable settings B 310N B 510DN User s Guide Basic Printing 40 ...

Page 41: ...to print See online help for details of Print Settings See Selecting the Correct Paper Type on page 34 7 Click Print to start printing Printer settings for Mac OS X 10 3 or 10 4 1 Open the file you want to print 2 Access the Page Setup dialog B 310N B 510DN User s Guide Basic Printing 41 ...

Page 42: ...for setting and then make suitable settings 4 Click OK to close the Page Setup dialog 5 Access the Print dialog See Accessing the printer driver for Mac OS X on page 17 6 Select the printer you are using as the Printer setting Then make the Copies Pages settings B 310N B 510DN User s Guide Basic Printing 42 ...

Page 43: ...u 8 Make the settings that you want to use to print See online help for details of Print Settings See Selecting the Correct Paper Type on page 34 9 Click Print to start printing Printing on Envelopes B 310N B 510DN User s Guide Basic Printing 43 ...

Page 44: ... Loading Envelopes on page 30 Refer to the section below for the printable area See Printable area on page 208 Printer settings for Windows 1 Access the printer settings See Accessing the printer driver for Windows on page 16 B 310N B 510DN User s Guide Basic Printing 44 ...

Page 45: ...ect Landscape as the Orientation setting 7 Click OK to close the printer settings window 8 Print your envelope Printer settings for Mac OS X 10 5 Follow these steps to adjust your printer settings 1 Access the Print dialog See Accessing the printer driver for Mac OS X on page 17 2 Click the d button to extend this dialog 3 Select the printer you are using as the Printer setting and then select a s...

Page 46: ...tting Note Depending on your application you may not be able to select some of the items in this dialog If so click Page Setup on the File menu of your application and then make suitable settings B 310N B 510DN User s Guide Basic Printing 46 ...

Page 47: ...e Media Type setting 7 Make other settings that you want to use to print See online help for details of Print Settings 8 Click Print to start printing Printer settings for Mac OS X 10 3 or 10 4 1 Access the Page Setup dialog B 310N B 510DN User s Guide Basic Printing 47 ...

Page 48: ...priate envelope size as the Paper Size setting You can also define a custom envelope size For details see the online help 4 Select Landscape as the Orientation setting 5 Click OK to close the Page Setup dialog 6 Access the Print dialog See Accessing the printer driver for Mac OS X on page 17 B 310N B 510DN User s Guide Basic Printing 48 ...

Page 49: ...ia Type setting 10 Make other settings that you want to use to print See online help for details of Print Settings 11 Click Print to start printing Printing Web Pages Loading paper Refer to the section below for details on loading paper See Loading Paper on page 25 When using special Epson paper refer to the section below B 310N B 510DN User s Guide Basic Printing 49 ...

Page 50: ...ote for Mac OS X This software is not available for Mac OS X Printing web pages to fit to your paper size is available by using the printer driver See Printer settings for Mac OS X 10 5 on page 39 See Printer settings for Mac OS X 10 3 or 10 4 on page 41 1 In Internet Explorer go to the Web page you want to print If you have installed EPSON Web To Page the EPSON Web To Page toolbar appears on the ...

Page 51: ...setting 6 Select the appropriate Type setting See Selecting the Correct Paper Type on page 34 7 Select the appropriate Size setting You can also define a custom paper size For details see the online help 8 Select Portrait tall or Landscape wide to change the orientation of your printout 9 Click OK to close the printer settings window 10 Print your page B 310N B 510DN User s Guide Basic Printing 51...

Page 52: ...rea of the page See Printable area on page 208 Loading paper Refer to the section below for details on loading paper See Loading Paper on page 25 When using special Epson paper refer to the section below See Using Special Paper on page 23 Printer settings for Windows Follow these steps to adjust your printer settings 1 Access the printer settings B 310N B 510DN User s Guide Basic Printing 52 ...

Page 53: ...g 4 Select the appropriate Type setting See Selecting the Correct Paper Type on page 34 5 Select the appropriate Size setting You can also define a custom paper size For details see the online help 6 Select Portrait tall or Landscape wide to change the orientation of your printout 7 Click OK to close the printer settings window B 310N B 510DN User s Guide Basic Printing 53 ...

Page 54: ...intinganentire job Printer settings for Mac OS X 10 5 Follow these steps to adjust your printer settings 1 Access the Print dialog See Accessing the printer driver for Mac OS X on page 17 2 Click the d button to extend this dialog B 310N B 510DN User s Guide Basic Printing 54 ...

Page 55: ...then make suitable settings Note Depending on your application you may not be able to select some of the items in this dialog If so click Page Setup on the File menu of your application and then make suitable settings B 310N B 510DN User s Guide Basic Printing 55 ...

Page 56: ...Settings See Selecting the Correct Paper Type on page 34 After completing the steps above print one test copy and examine the results before printing an entire job Printer settings for Mac OS X 10 3 or 10 4 Follow these steps to adjust your printer settings 1 Access the Page Setup dialog B 310N B 510DN User s Guide Basic Printing 56 ...

Page 57: ...for setting and then make suitable settings 3 Click OK to close the Page Setup dialog 4 Access the Print dialog See Accessing the printer driver for Mac OS X on page 17 5 Select the printer you are using as the Printer setting Then make the Copies Pages settings B 310N B 510DN User s Guide Basic Printing 57 ...

Page 58: ... Correct Paper Type on page 34 Aftercompletingthestepsabove printonetestcopyandexaminethe resultsbeforeprintinganentire job Canceling Printing If you need to cancel printing follow the instructions in the appropriate section below Using the printer button Press the Cancel button to cancel a print job in progress B 310N B 510DN User s Guide Basic Printing 58 ...

Page 59: ...our computer screen Click the Stop button to cancel printing For Mac OS X Follow the steps below to cancel a print job 1 Click your printer icon in the Dock 2 In the Document Name list select the document which is printing B 310N B 510DN User s Guide Basic Printing 59 ...

Page 60: ...3 Click the Delete button to cancel the print job B 310N B 510DN User s Guide Basic Printing 60 ...

Page 61: ...posters 2 Sided Printing Lets you print on both sides of the paper See 2 Sided Printing on page 63 Fit to Page Printing Lets you automatically enlarge or reduce the size of your document to fit the paper size selected in the printer driver See Fit to Page Printing on page 90 B 310N B 510DN User s Guide Printing with Special Layout Options 61 ...

Page 62: ...e is not available for Mac OS X 10 3 Pages Per Sheet Printing Lets you print two or four pages on a single sheet of paper See Pages Per Sheet Printing on page 100 B 310N B 510DN User s Guide Printing with Special Layout Options 62 ...

Page 63: ...rmark Printing for Windows only Lets you print text or an image as a watermark on each page of your printout See Watermark Printing for Windows only on page 115 For example you can put Confidential on an important document 2 Sided Printing Two types of 2 sided printing are available standard and folded booklet Standard 2 sided printing B 310N B 510DN User s Guide Printing with Special Layout Optio...

Page 64: ...rint the odd numbered pages first Once these pages are printed you can reload them to print the even numbered pages onto the opposite side of the paper Folded booklet 2 sided printing Lets you make single fold booklets The page that will appear on the outside after page is folded is printed first Then the page that will appear inside the booklet is printed as shown below Single fold booklet Bindin...

Page 65: ...per stacks of up to 30 sheets can be loaded into the rear sheet feeder during 2 sided printing Only use papers that are suitable for 2 sided printing Otherwise the printout quality may deteriorate Depending on the paper and the amount of ink used to print text and images ink may bleed through to the other side of the paper The surface of the paper may be smeared during 2 sided printing Standard 2 ...

Page 66: ... print quality Text for text only pages Text Image for higher quality pages with text and images Graphic for higher quality graphics Photo for good quality and speed 3 Select the paper source as the Source setting 4 Select plain papers as the Type setting See Selecting the Correct Paper Type on page 34 B 310N B 510DN User s Guide Printing with Special Layout Options 66 ...

Page 67: ...ze setting 6 Select Portrait tall or Landscape wide to change the orientation of your printout 7 Click the Page Layout tab then select Auto from 2 sided printing B 310N B 510DN User s Guide Printing with Special Layout Options 67 ...

Page 68: ... Adjustments setting Note When you print data with dense photo on both sides of paper reduce the print density and increase the drying time to print finely 11 Click OK to return to the Page Layout window 12 Click Margins to open the Margins window 13 Specify the edge of the paper where the binding will be placed You can choose Left Top or Right B 310N B 510DN User s Guide Printing with Special Lay...

Page 69: ...fore printing the entire job 15 Click OK to return to the Page Layout window Then click OK to save your settings 16 Load paper into the printer then send the print job from your application See Loading Paper on page 25 Note Do not pull out the paper with force when the printer ejects paper after printing on one side Manual 2 sided printing Follow the steps below to print odd and even numbered page...

Page 70: ...educed print quality Text for text only pages Text Image for higher quality pages with text and images Graphic for higher quality graphics Photo for good quality and speed 3 Select Rear Tray as the Source setting 4 Select the appropriate Type setting See Selecting the Correct Paper Type on page 34 B 310N B 510DN User s Guide Printing with Special Layout Options 70 ...

Page 71: ...e setting 6 Select Portrait tall or Landscape wide to change the orientation of your printout 7 Click the Page Layout tab then select Manual from 2 sided printing B 310N B 510DN User s Guide Printing with Special Layout Options 71 ...

Page 72: ... click OK to save your settings 12 Load paper into the rear sheet feeder then send the print job from your application Instructions for generating the even numbered pages will be displayed while the odd numbered pages are printed See Loading Paper on page 25 13 Follow the on screen instructions to reload the paper Note Thepapermaycurlduringprintingduetotheamountofinkused Shouldthisoccur slightlycu...

Page 73: ...sing the duplex unit Follow the steps below to print odd and even numbered pages onto opposite sides of the sheet using the duplex unit Note Automatic 2 sided printing supports plain paper only Thick plain paper is not supported for automatic 2 sided printing 1 Access the EPSON Printer Utility3 dialog See Accessing the printer driver for Mac OS X on page 17 B 310N B 510DN User s Guide Printing wit...

Page 74: ...2 Click the Printer and Option Information button B 310N B 510DN User s Guide Printing with Special Layout Options 74 ...

Page 75: ...ormationsection and then click OK 4 Close the EPSON Printer Utility3 dialog 5 Access the Print dialog See Accessing the printer driver for Mac OS X on page 17 6 Click the d button to extend this dialog B 310N B 510DN User s Guide Printing with Special Layout Options 75 ...

Page 76: ...uitable settings Note Depending on your application you may not be able to select some of the items in this dialog If so click Page Setup on the File menu of your application and then make suitable settings B 310N B 510DN User s Guide Printing with Special Layout Options 76 ...

Page 77: ...the pop up menu 9 Select plain papers as the Media Type setting 10 Make other settings that you want to use to print See online help for details of Print Settings B 310N B 510DN User s Guide Printing with Special Layout Options 77 ...

Page 78: ... Select Document Type settings This automatically adjusts Print Density and Increased Ink Drying Time Note If you are printing high density data such as photos or graphs we recommend adjusting the Print Density 15 Load paper into the printer and click Print See Loading Paper on page 25 B 310N B 510DN User s Guide Printing with Special Layout Options 78 ...

Page 79: ... not supported for automatic 2 sided printing 1 Access the EPSON Printer Utility3 dialog See Accessing the printer driver for Mac OS X on page 17 2 Click the Printer and Option Information button 3 MakesurethatDuplexerInstalledisdisplayedintheAutoDuplexPrintingInformationsection and then click OK 4 Close the EPSON Printer Utility3 dialog 5 Access the Page Setup dialog See Accessing the printer dri...

Page 80: ...o close the Page Setup dialog 9 Access the Print dialog See Accessing the printer driver for Mac OS X on page 17 10 Select Print Settings from the pop up menu 11 Select plain papers as the Media Type setting 12 Make the settings that you want to use to print See online help for details of Print Settings B 310N B 510DN User s Guide Printing with Special Layout Options 80 ...

Page 81: ... Select Document Type settings This automatically adjusts Print Density and Increased Ink Drying Time Note If you are printing high density data such as photos or graphs we recommend adjusting the Print Density 17 Load paper into the printer and click Print See Loading Paper on page 25 B 310N B 510DN User s Guide Printing with Special Layout Options 81 ...

Page 82: ...ted for automatic 2 sided printing Use the following steps to create a folded booklet using the duplex unit 1 Access the printer settings See Accessing the printer driver for Windows on page 16 2 Click the Main tab then select one of the following Quality Option settings Draft for rough drafts with reduced print quality B 310N B 510DN User s Guide Printing with Special Layout Options 82 ...

Page 83: ...ty and speed 3 Select the paper source as the Source setting 4 Select plain papers as the Type setting See Selecting the Correct Paper Type on page 34 5 Select the appropriate Size setting 6 Select Portrait tall or Landscape wide to change the orientation of your printout B 310N B 510DN User s Guide Printing with Special Layout Options 83 ...

Page 84: ...ut tab select Auto from 2 sided printing then select the Folded Booklet check box 8 Click Adjust Print Density to open the Print Density Adjustment window B 310N B 510DN User s Guide Printing with Special Layout Options 84 ...

Page 85: ...n to the Page Layout window 12 Click Margins to open the Margins window 13 Specify the edge of the paper where the binding will be placed You can choose Left Top or Right Note When you select Portrait as the Orientation setting the Left or Right binding positions are available The Top binding position is available when you select Landscape as the Orientation setting 14 Choose cm or inch as the Uni...

Page 86: ... Page Layout window Then click OK to save your settings 16 Load paper into the printer then send the print job from your application See Loading Paper on page 25 Note Do not pull out the paper with force when the printer ejects paper after printing on one side 17 Once printing is complete fold the sheets and bind them together using a stapler or other binding method Manual 2 sided printing Use the...

Page 87: ...educed print quality Text for text only pages Text Image for higher quality pages with text and images Graphic for higher quality graphics Photo for good quality and speed 3 Select Rear Tray as the Source setting 4 Select the appropriate Type setting See Selecting the Correct Paper Type on page 34 B 310N B 510DN User s Guide Printing with Special Layout Options 87 ...

Page 88: ...ct Portrait tall or Landscape wide to change the orientation of your printout 7 Click the PageLayouttab select Manualfrom 2 sided printing then select the FoldedBooklet check box B 310N B 510DN User s Guide Printing with Special Layout Options 88 ...

Page 89: ...Portrait as the Orientation setting the Left or Right binding positions are available The Top binding position is available when you select Landscape as the Orientation setting 10 Choose cm or inch as the Unit setting Specify the width of the binding margin Portrait Landscape Folding edge Margin B 310N B 510DN User s Guide Printing with Special Layout Options 89 ...

Page 90: ...epapermaycurlduringprintingduetotheamountofinkused Shouldthisoccur slightlycurl the sheets in the opposite direction before reloading them Align the sheet stack by tapping its edges against a hard flat surface before reloading it in the printer Follow the instructions provided when reloading the printouts Otherwise paper may jam or the binding margins may be incorrect If a paper jam occurs refer t...

Page 91: ...tomatically resizes your page to the paper size you select You can also resize your page manually Printer settings for Windows 1 Access the printer settings B 310N B 510DN User s Guide Printing with Special Layout Options 91 ...

Page 92: ...ed print quality Text for text only pages Text Image for higher quality pages with text and images Graphic for higher quality graphics Photo for good quality and speed 3 Select the paper source as the Source setting 4 Select the appropriate Type setting See Selecting the Correct Paper Type on page 34 B 310N B 510DN User s Guide Printing with Special Layout Options 92 ...

Page 93: ...Do one of the following If you selected By Output Paper Size select the size of the paper you are using from the drop down list If you selected By Percentage use the arrows to choose a percentage 9 Click OK to close the printer settings window Aftercompletingthestepsabove printonetestcopyandexaminethe resultsbeforeprintinganentire job B 310N B 510DN User s Guide Printing with Special Layout Option...

Page 94: ... dialog 3 Select the printer you are using as the Printer setting and then make suitable settings Note Depending on your application you may not be able to select some of the items in this dialog If so click Page Setup on the File menu of your application and then make suitable settings B 310N B 510DN User s Guide Printing with Special Layout Options 94 ...

Page 95: ...er Handling from the pop up menu 5 Select the Scale to fit paper size 6 Make sure that the appropriate size is displayed in Destination Paper Size B 310N B 510DN User s Guide Printing with Special Layout Options 95 ...

Page 96: ...elp for details of Print Settings See Selecting the Correct Paper Type on page 34 Aftercompletingthestepsabove printonetestcopyandexaminethe resultsbeforeprintinganentire job Printer settings for Mac OS X 10 4 1 Access the Page Setup dialog B 310N B 510DN User s Guide Printing with Special Layout Options 96 ...

Page 97: ... and then make suitable settings 3 Click OK to close the Page Setup dialog 4 Access the Print dialog See Accessing the printer driver for Mac OS X on page 17 5 Select the printer you are using as the Printer setting then make the Copies Pages settings B 310N B 510DN User s Guide Printing with Special Layout Options 97 ...

Page 98: ...Handling from the pop up menu 7 Select Scale to fit paper size as the Destination Paper Size 8 Select the appropriate paper size from the pop up menu B 310N B 510DN User s Guide Printing with Special Layout Options 98 ...

Page 99: ... want to use to print See online help for details of Print Settings See Selecting the Correct Paper Type on page 34 Aftercompletingthestepsabove printonetestcopyandexaminethe resultsbeforeprintinganentire job B 310N B 510DN User s Guide Printing with Special Layout Options 99 ...

Page 100: ...ting Pages Per Sheet printing allows you to print two or four pages on single sheets of paper Printer settings for Windows 1 Access the printer settings B 310N B 510DN User s Guide Printing with Special Layout Options 100 ...

Page 101: ...ed print quality Text for text only pages Text Image for higher quality pages with text and images Graphic for higher quality graphics Photo for good quality and speed 3 Select the paper source as the Source setting 4 Select the appropriate Type setting See Selecting the Correct Paper Type on page 34 B 310N B 510DN User s Guide Printing with Special Layout Options 101 ...

Page 102: ...inting 2 4 Prints two or four pages of your document on a single piece of paper Print Page Borders Prints frames around the pages printed on each sheet Page Order Allows you to specify the order in which the pages will be printed on the sheet of paper Some settings may be unavailable depending on the Orientation setting on the Main window 9 Click OK to close the printer settings window B 310N B 51...

Page 103: ...ings for Mac OS X 10 5 1 Access the Print dialog See Accessing the printer driver for Mac OS X on page 17 2 Click the d button to extend this dialog 3 Select the printer you are using as the Printer setting and then make suitable settings B 310N B 510DN User s Guide Printing with Special Layout Options 103 ...

Page 104: ...owing settings Pages per Sheet Prints multiple pages of your document on a single piece of paper You can choose from 1 2 4 6 9 or 16 Layout Direction Allows you to specify the order in which the pages will be printed on the sheet of paper Border Printsaborderaroundthepagesprintedoneachsheet YoucanchoosefromNone Single Hairline Single Thin Line Double Hairline or Double Thin Line B 310N B 510DN Use...

Page 105: ...for details of Print Settings See Selecting the Correct Paper Type on page 34 Aftercompletingthestepsabove printonetestcopyandexaminethe resultsbeforeprintinganentire job Printer settings for Mac OS X 10 3 or 10 4 1 Access the Page Setup dialog B 310N B 510DN User s Guide Printing with Special Layout Options 105 ...

Page 106: ... and then make suitable settings 3 Click OK to close the Page Setup dialog 4 Access the Print dialog See Accessing the printer driver for Mac OS X on page 17 5 Select the printer you are using as the Printer setting then make the Copies Pages settings B 310N B 510DN User s Guide Printing with Special Layout Options 106 ...

Page 107: ...r You can choose from 1 2 4 6 9 or 16 Layout Direction Allows you to specify the order in which the pages will be printed on the sheet of paper Border Printsaborderaroundthepagesprintedoneachsheet YoucanchoosefromNone Single Hairline Single Thin Line Double Hairline or Double Thin Line B 310N B 510DN User s Guide Printing with Special Layout Options 107 ...

Page 108: ...want to use to print See online help for details of Print Settings See Selecting the Correct Paper Type on page 34 Aftercompletingthestepsabove printonetestcopyandexaminethe resultsbeforeprintinganentire job B 310N B 510DN User s Guide Printing with Special Layout Options 108 ...

Page 109: ...only Poster printing allows you to print poster size images by enlarging one page to cover several sheets of paper Printer settings 1 Access the printer settings B 310N B 510DN User s Guide Printing with Special Layout Options 109 ...

Page 110: ... print quality Text for text only documents Text Image for higher quality pages with text and images Graphic for higher quality graphics Photo for good quality and speed 3 Select the paper source as the Source setting 4 Select the appropriate Type setting See Selecting the Correct Paper Type on page 34 B 310N B 510DN User s Guide Printing with Special Layout Options 110 ...

Page 111: ...or Landscape wide to change the orientation of your printout 7 Click the Page Layout tab and select Multi Page then select Poster Printing Click the up or down arrow to select 2x1 2x2 3x3 or 4x4 B 310N B 510DN User s Guide Printing with Special Layout Options 111 ...

Page 112: ...y Trim Lines Prints border lines on the panels to guide you when trimming the pages Note If you want to print only a few of the panels without printing the entire poster click the panels that you do not want to print 10 Click OK to close the Poster Settings window Aftercompletingthestepsabove printonetestcopyandexaminethe resultsbeforeprintinganentire job Then follow the instructions See How to ma...

Page 113: ...elected as the Print Cutting Guides 1 Cut off the margin of Sheet 1 along a vertical line through the center of the top and bottom cross marks 2 Place the edge of Sheet1 on top of Sheet2 and align the cross marks then temporarily tape the two sheets together from the back B 310N B 510DN User s Guide Printing with Special Layout Options 113 ...

Page 114: ...f the paper using the alignment markers and tape them together from the back 5 Repeat the instructions from step 1 to step 4 to tape Sheets 3 and 4 together 6 Repeat the instructions from step 1 to step 4 to tape the top and bottom edges of the paper 7 Cut off the remaining margins B 310N B 510DN User s Guide Printing with Special Layout Options 114 ...

Page 115: ...ndows only Watermark printing allows you to print a text based or image based watermark on your document Printing the watermark 1 Access the printer settings B 310N B 510DN User s Guide Printing with Special Layout Options 115 ...

Page 116: ...ts with higher text quality Text Image for higher quality documents with text and images 3 Select the paper source as the Source setting 4 Select the appropriate Type setting See Selecting the Correct Paper Type on page 34 5 Select the appropriate Size setting 6 Select Portrait tall or Landscape wide to change the orientation of your printout B 310N B 510DN User s Guide Printing with Special Layou...

Page 117: ...ired watermark from the Watermark list then click Settings If you want to create your own watermark see the following instructions See Creating your own watermark on page 118 B 310N B 510DN User s Guide Printing with Special Layout Options 117 ...

Page 118: ...k OK to return to the Page Layout window 10 Click OK to close the printer settings window Aftercompletingthestepsabove printonetestcopyandexaminethe resultsbeforeprintinganentire job Creating your own watermark You can add your own text based or image based watermarks to the Watermark list B 310N B 510DN User s Guide Printing with Special Layout Options 118 ...

Page 119: ... wanttouse thenclickOpen TypeanameforyourwatermarkintheNametextbox thenclick Save Tocreateatext basedwatermark selectText TypeyourtextintheTextbox Thistextwillalso be used as the watermark name If you want to change the watermark name type a new name in the Name text box then click Save 3 Click OK to return to the Page Layout window B 310N B 510DN User s Guide Printing with Special Layout Options ...

Page 120: ...selected in the Watermark list then select Color Position Density Size Font Style and Angle settings For details see the online help Your settings are reflected in the preview window 6 When you finish making settings click OK B 310N B 510DN User s Guide Printing with Special Layout Options 120 ...

Page 121: ...eproducts printstatussheets andmakeprintersettings Thissectiondescribeshowtouse the control panel The control panel of the printer consists of 7 buttons 3 lights and a liquid crystal display LCD Buttons and lights The table below describes the functions of the buttons on the control panel B 310N B 510DN User s Guide Using the Control Panel 121 ...

Page 122: ... in forward order when selecting a desired parameter in Menu mode Right button Enters Menu mode when pressed in the Ready status Selects a desired menu when pressed in Menu mode OK button Sets the selected parameter in the selected item in Menu mode Executes the item if the selected item is for execution only Feeds the paper when paper feed failed The table below describes the meanings of the ligh...

Page 123: ...end of its service life Paper status light orange On No paper is loaded in the paper source The printer loads more than one sheet of paper at a time Flashing Paper is jammed Power light green On The printer is in the Ready status Flashing The printer is starting The printer is printing The printer is cleaning the print head The printer is charging the ink The printer is canceling printing Off The ...

Page 124: ...e The installed maintenance box is at the end of its service life The maintenance box is not installed The installed maintenance box cannot be used with the printer How to access the control panel menus This section describes how to enter Menu mode and make settings with the buttons on the control panel Note Press the Cancel button whenever you want to exit Menu mode and return to the Ready status...

Page 125: ... scroll through the parameters 7 Press the OK button to store the selected parameter If the parameter is for execution only press the OK button to execute the function for the item After execution the printer returns to the previous menu 8 Press the Cancel button The printer returns to the Ready status Control panel menu list This section describes the parameter for each item in the menu Printer s...

Page 126: ...nt head nozzle check pattern for each ink cartridge From the printing results you can check whether the nozzles are delivering ink properly See Checking the Print Head Nozzles on page 151 Status sheet You can print the current printer status See Printing the status sheet on page 132 Network sheet You can print the current settings of the network interface Printer status menu This menu allows you t...

Page 127: ... maintenance Item Parameter Head alignment Cleaning Cleaning sheet Contrast adj 10 10 Auto cleaning On Off Low speed mode On Off Head alignment You can print a head alignment test pattern From the printing results you can adjust the head alignment Cleaning You can clean the print head You can also print nozzle check pattern before cleaning Cleaning sheet You can clean up the rollers inside the pri...

Page 128: ...g menu This menu allows you to make network settings Item Parameter Network setup Auto Panel IP address 000 000 000 000 255 255 255 255 Subnet mask 000 000 000 000 255 255 255 255 Default gateway 000 000 000 000 255 255 255 255 Bonjour On Off Init N W set Network setup You can select the method to configure the network settings When Auto is selected the printer obtains the IP address Subnet mask a...

Page 129: ...ock by entering the current password once and the new password twice To enter the password see Entering the password on page 133 Note The password is set to none as the factory default The password must be 1 to 8 characters Alphanumeric characters are available for the password If you forget the password contact Epson Support See Contacting Epson Support on page 191 Lock setting You can lock the L...

Page 130: ...ter is in the power save mode Power off The printer is shutting down Reset The printer is resetting the settings The table below contains error messages a brief description of each message and suggestions for correcting the problem Message Problem Solutions Service call see guide Service call error occurs Turnofftheprinterandthenbackon Ifthe errordoesnotclear contactEpsonService Center See Contact...

Page 131: ...g Epson Support on page 191 Close maint box cover The maintenance box cover is open Close the maintenance box cover Set maint box The maintenance box is not installed Install the maintenance box The maintenance box is not correctly recognized by the printer Reinstall the maintenance box or replace it Replace maint box The maintenance box is at the end of its service life Replace the maintenance bo...

Page 132: ... jammed paper and then press the OK button Close printer cover The printer cover is open during printing Close the printer cover Set duplex unit The duplex unit is removed Attach the duplex unit Duplex unit jam remove paper Paper is jammed in duplex unit Remove the jammed paper See The Paper Jams on page 173 Printing the status sheet While in Menu mode you can print a status sheet to see the curre...

Page 133: ... you need to enter the password Follow the instructions below to enter the password Note If the current password is the factory default just press the OK button to proceed 1 Press the d Down or u Up button to display the character you want to select 2 Press the r Right button to determine the character 3 Repeat steps 1 and 2 4 Once all characters are set press the OK button B 310N B 510DN User s G...

Page 134: ...he duplex unit 1 Turn off the printer 2 Press the hooks on both sides of the upper rear printer cover and then remove the upper rear printer cover Note The removed upper rear printer cover should be retained since it will be necessary when you remove the duplex unit B 310N B 510DN User s Guide Installing Option 134 ...

Page 135: ...e duplex unit Uninstalling the duplex unit Follow the steps below to uninstall the duplex unit 1 Turn off the printer 2 Remove the duplex unit by pulling it while holding down the buttons on both sides of the duplex unit B 310N B 510DN User s Guide Installing Option 135 ...

Page 136: ...3 Attach the upper rear printer cover B 310N B 510DN User s Guide Installing Option 136 ...

Page 137: ...ine ink cartridges are installed the ink cartridge status will not be displayed To check the ink cartridge status do one of the following Double click the printer shortcut icon on your Windows taskbar To add a shortcut icon to the taskbar refer to the following section See From the shortcut icon on the taskbar on page 17 Open the printer driver click the Maintenance tab then click the EPSON Status...

Page 138: ... Monitor 3 will not display an accurate calculation of the ink cartridge status Be sure to replace or reinstall any ink cartridge indicated by EPSON Status Monitor 3 The progress meter appears automatically when you start a print job Click the Check Ink Levels button and then you can check the ink cartridge status from this window B 310N B 510DN User s Guide Replacing Consumables 138 ...

Page 139: ...ay the progress meter automatically click the Maintenance tab in the printer driver window click Speed Progress and then select the Show Progress Meter check box B 310N B 510DN User s Guide Replacing Consumables 139 ...

Page 140: ... EPSON StatusMonitor button The EPSON StatusMonitor appears Note The graphic displays the ink cartridge status when EPSON StatusMonitor was first opened To update the ink cartridge status click Update Epson cannot guarantee the quality or reliability of non genuine ink If non genuine ink cartridges are installed the ink cartridge status may not be displayed B 310N B 510DN User s Guide Replacing Co...

Page 141: ...at may be released However careful handling is recommended Do not touch the supply port of the ink cartridge or its surrounding area Some ink is consumed from all cartridges during the following operations print head cleaning initial ink charging and nozzle maintaining Never turn off the printer during initial ink charging The ink may fail to be filled up and the printer may become unavailable to ...

Page 142: ...ith one ink cartridge expended even if the other cartridges still contain ink Before printing replace the expended cartridge Never turn off the printer while replacing the ink cartridge Doing so may damage the IC chip on the ink cartridge and the printer may not print properly To ensure you receive premium print quality and to help protect your print head a variable ink safety reserve remains in t...

Page 143: ... the expended installed ink cartridge Note Hold the printer with your hand when you remove the ink cartridge 4 Remove the new ink cartridge from the package B 310N B 510DN User s Guide Replacing Consumables 143 ...

Page 144: ...ng the old cartridge If the cartridge is not installed promptly the print head may dry out and be unable to print 5 For best results shake the ink cartridge for about five seconds 6 Hold the ink cartridge with the arrow mark facing up and pointing to the rear of the printer and then insert it into the slot B 310N B 510DN User s Guide Replacing Consumables 144 ...

Page 145: ...ry Doing so can compromise the needle valve seal and allow air to enter the ink tubes causing nozzle loss 7 Move the cartridge lever to the locked position 8 Close the cartridge cover Note When you install the Extra High Capacity Ink Cartridge use the printer with the cartridge cover opened B 310N B 510DN User s Guide Replacing Consumables 145 ...

Page 146: ... or r Right button 4 A rough estimate of the remaining capacity of the maintenance box appears on the LCD screen Note You can check the maintenance box status by the icon displayed on the lower right of the LCD screen as well See Icons on the LCD on page 123 For Windows Note Epson cannot guarantee the quality or reliability of non genuine maintenance box To check the maintenance box status do one ...

Page 147: ...f the maintenance box installed in the printer is broken incompatible with the printer model or improperly installed EPSON Status Monitor 3 will not display an accurate calculation of the maintenance box status Be sure to replace or reinstall any ink cartridge indicated by EPSON Status Monitor 3 B 310N B 510DN User s Guide Replacing Consumables 147 ...

Page 148: ...the maintenance box status when EPSON StatusMonitor was first opened To update the maintenance box status click Update Epson cannot guarantee the quality or reliability of non genuine maintenance box If the maintenance box installed in the printer is broken incompatible with the printer model or improperly installed EPSON StatusMonitor will not display an accurate status of the maintenance box Be ...

Page 149: ...e green IC chip on the side of the maintenance box Keep out of reach of children and do not drink the ink Do not peel off the film covering the maintenance box Do not tilt the used maintenance box until it is placed in the plastic bag provided Do not reuse a maintenance box which has been removed and left detached for a long period Replacing a maintenance box To replace the maintenance box follow ...

Page 150: ...hen you handle the maintenance box 5 Put the used maintenance box into the plastic bag and then seal off Note The plastic bag is provided with the new maintenance box 6 Insert the new maintenance box into place as far as it will go 7 Close the maintenance box cover B 310N B 510DN User s Guide Replacing Consumables 150 ...

Page 151: ...edly faint or that dots are missing you may be able to identify the problem by checking the print head nozzles You can check the print head nozzles from your computer by using the Nozzle Check utility or from the printer by using the control panel or buttons Note Thisprintercheckstheprintheadonaregularbasistokeeptheprintheadcleanandtoensureyoureceive premium print quality If the print head nozzles...

Page 152: ... the EPSON Printer Utility3 dialog See Accessing the printer driver for Mac OS X on page 17 4 Click the Nozzle Check button in the Utility dialog 5 Follow the on screen instructions Using the control panel Follow the steps below to check the print head nozzles using the control panel 1 Make sure that A4 size paper is loaded in the front paper cassette 2 Make sure that READY or POWEAR SAVE appears ...

Page 153: ...ead on page 156 Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing you may be able to solve these problems by cleaning the print head which ensures that the nozzles are delivering ink properly YoucancleantheprintheadfromyourcomputerusingtheHeadCleaningutilityin theprinterdriver or from the printer by using the control panel or buttons Note Because ...

Page 154: ...con See From the shortcut icon on the taskbar on page 17 5 Follow the on screen instructions The P Power light flashes while the printer performs the cleaning cycle c Caution Never turn off the printer while the P Power light is flashing Doing so may damage the printer Note If print quality has not improved after repeating this procedure turn off the printer and wait for at least six hours Then ru...

Page 155: ...six hours Then run the nozzle check again and repeat the head cleaning if necessary If print quality has still not improved contact your dealer To maintain print quality we recommend printing a few pages on a regular basis Using the control panel Follow the steps below to clean the print head using the control panel 1 Make sure that A4 size paper is loaded in the front paper cassette 2 Make sure t...

Page 156: ...y we recommend printing a few pages on a regular basis Aligning the Print Head If you notice a misalignment of vertical lines or horizontal banding you may be able to solve this problem by using the Print Head Alignment utility in your printer driver or from the printer by using the buttons Note If you notice a pronounced misalignment of vertical lines be sure to clean the print head first See Cle...

Page 157: ...he sheet feeder 3 Access the EPSON Printer Utility3 dialog See Accessing the printer driver for Mac OS X on page 17 4 Click the Print Head Alignment button in the Utility dialog 5 Follow the on screen instructions to align the print head Using the control panel Follow the steps below to align the print head using the control panel 1 Make sure that A4 size plain paper is loaded in the front paper c...

Page 158: ...ote This function is only available when the Power Off Timer application is installed Depending on the product version the Power Off Timer application may not be supported Follow the steps below to adjust the time Power Off Timer Setting for Windows 1 Windows 7 Windows Vista Click the start button point to All Programs EPSON Power Off Timer and then click Power Off Timer Windows XP Windows 2000 Wi...

Page 159: ...eral times a year w Warning Be careful not to touch the parts inside the printer c Caution Never use alcohol or thinner to clean the printer These chemicals can damage the printer Do not apply grease to the metal parts under the print head Be careful to keep water away from the electronic components Do not spray the inside of the printer with lubricants Unsuitable oils can damage the mechanism Con...

Page 160: ...o select MAINTENANCE and then press the OK or r Right button 4 Press the d Down or u Up button to select CLEANING SHEET and then press the OK or r Right button 5 Press the OK button The printer feeds and ejects paper Repeat these steps until no ink gets on the paper Transporting Your Printer Ifyouneedtotransportyourprintersomedistance carefullyprepareandrepackitasdescribedbelow Use the original bo...

Page 161: ...fault ink cartridge or Standard Capacity Ink Cartridge or High Capacity Ink Cartridge instead when you transport the printer 6 Close the output tray and paper support 7 Attach the protective materials to both sides of the printer 8 Repack the printer and power cord in the original box Note Keep the printer level during transport Be sure to remove the protective materials from the printer before us...

Page 162: ... on page 124 Using the utilities for your computer See the network guide in the CD ROM Note To find the supported OS versions for the printer see the following section See Operating System Versions on page 10 Be aware that NetWare is not supported Be aware that the protocols AppleTalk NetBEUI WSD and LLTD are not supported To find the bundled utilities see the CD ROM shipped with your printer To g...

Page 163: ...trators group to install software The illustrations in the following section are from Windows XP Setting up the print server Follow the steps below on the print server computer that is connected directly to the printer 1 Windows 7 Click the start button select Devices and Printers Windows Vista and Server 2008 Click the start button select Control Panel and then select Printer from the Hardware an...

Page 164: ...ndows 2000 Select Shared as then type a name for the shared printer Note Do not use spaces or hyphens in the share name If you want to setup a print server computer to allow client computers running different versions of Windows to automatically download printer drivers from the print server click Additional Drivers and select the environment and the operating systems of the other computers Click ...

Page 165: ...he Control Panel is in Classic View click Printers Windows XP Click Start and select Control Panel then double click Printers and Faxes If the Control Panel is in Category View click Printers and Other Hardware then click Printers and Faxes Windows 2000 Click Start point to Settings and click Printers 2 Windows 7 and Vista Click the Add a printer button Windows XP and 2000 Double click the Add Pri...

Page 166: ...To monitor the status of a shared printer EPSON Status Monitor 3 must be installed on each computer EPSON Status Monitor 3 is automatically installed when you install the printer software from the CD ROM by using the Easy Install function Setting Up the Printer as the Shared Printer for Mac OS X To set up your printer on a Mac OS X network use the Printer Sharing setting See your Macintosh documen...

Page 167: ...on To solve a problem you may need to cancel printing See Canceling Printing on page 58 Error indicators You can diagnose and solve most problems by checking the error messages on the LCD screen If the printerstopsworkinganddisplaysamessageontheLCDscreen refertothesectionbelowtodiagnose the problem and then follow the recommended corrective measures See Status and error messages on page 130 Runnin...

Page 168: ...f the test page prints the problem probably lies in your software settings the cable or your computer It is also possible that your software may not be installed correctly Try uninstalling your software and reinstalling it See Uninstalling the Printer Software on page 20 Ifthetestpagedoesnotprint youmayhaveaproblemwithyourprinter Trythesuggestionsinthe following section See The Printer Does Not Pr...

Page 169: ...int job and provides printer status information This window also displays error messages as well as helpful tips for better printing Refer to the appropriate section below Tips Tips for getting the most out of your Epson printer driver appear in the text box of the progress meter window Anewtipappearsevery15seconds Formoredetailsonthetipdisplayedinthewindow click the Details button B 310N B 510DN ...

Page 170: ...uide Using EPSON Status Monitor 3 EPSON Status Monitor 3 displays detailed information on the printer status There are two ways to access EPSON Status Monitor 3 Double click the printer shortcut icon on the Windows taskbar If the printer icon does not appear refer to the following section to add the icon See From the shortcut icon on the taskbar on page 17 B 310N B 510DN User s Guide Troubleshooti...

Page 171: ...tatus Monitor 3 the following window appears EPSON Status Monitor 3 provides the following information Ink Status EPSON Status Monitor 3 provides a graphic display of the ink status To see the detailed information on ink cartridge click Information in the Ink Levels B 310N B 510DN User s Guide Troubleshooting 171 ...

Page 172: ...ncounter a problem click Technical Support in the EPSON Status Monitor 3 window For Mac OS X Using EPSON StatusMonitor If EPSON StatusMonitor detects a printer problem it will inform you with an error message Follow these steps to access EPSON StatusMonitor 1 Access the EPSON Printer Utility3 See Accessing the printer driver for Mac OS X on page 17 B 310N B 510DN User s Guide Troubleshooting 172 ...

Page 173: ...ouremovethejammedpaperwithforce tornpiecesmaystay inside the printer or the printer may be damaged 1 Press the OK button to eject the jammed paper 2 Iftheerrordoesnotclear turnofftheprinterandremoveallofthepaperinside includinganytorn pieces Refer to the appropriate section below B 310N B 510DN User s Guide Troubleshooting 173 ...

Page 174: ...pen the front printer cover and then gently pull out the jammed paper forward c Caution Be careful not to touch the components indicated on the label inside the printer In the rear sheet feeder Gently pull out the jammed paper upward B 310N B 510DN User s Guide Troubleshooting 174 ...

Page 175: ... out the jammed paper forward Note If you cannot pull out the front paper cassette pull out the output tray first and remove all paper that is set in the front paper cassette Then pull out the front paper cassette and gently pull out the jammed paper forward B 310N B 510DN User s Guide Troubleshooting 175 ...

Page 176: ...ette reinsert the output tray into the printer In the back of the printer Remove the duplex unit B 510DN or the upper rear printer cover B 310N and open the lower rear printer cover Then gently pull out the jammed paper B 310N B 510DN User s Guide Troubleshooting 176 ...

Page 177: ...isassemble the printer Contact Epson Service Center for assistance See Contacting Epson Support on page 191 If your paper jams frequently make sure of the following The paper is smooth not curled or wrinkled You are using high quality paper The printable side of the paper is face up in the rear sheet feeder and face down in the front paper cassette The paper stack was fanned before loading The pap...

Page 178: ...einalldirections Theprinterwill not operate properly if it is tilted Print Quality Problems If you are having print quality problems then compare it with the illustrations below Click the caption under the illustration that best resembles your printout Good sample Good sample Horizontal banding on page 179 Verticalmisalignmentorbanding on page 179 Horizontal banding on page 179 Verticalmisalignmen...

Page 179: ...rtridge status on page 137 If the graphic displays the ink is low or expended replace the appropriate ink cartridge See Replacing an ink cartridge on page 142 Makesurethepapertypeselectedintheprinterdriverisappropriateforthetypeofpaperloadedin the printer See Selecting the Correct Paper Type on page 34 Vertical misalignment or banding Make sure the printable side of the paper is face up in the rea...

Page 180: ... driver settings For Windows confirm the settings in the Advanced window For Mac OS X confirm the settings in the Print Settings dialog from the Print dialog See the printer driver online help for details Run the Head Cleaning utility See Cleaning the Print Head on page 153 Check the ink cartridge status See Checking the ink cartridge status on page 137 If the graphic displays the ink is low or ex...

Page 181: ... the stack or load only one sheet at a time Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish To handle your printouts follow the instructions on the sheet packed with the paper Adjust the print density for the automatic 2 sided printing See 2 Sided Printing on page 61 For Windows Adjusttheprintdensityformanual2 sidedprintingor1 sidedprinting Ac...

Page 182: ...ings access the printer driver click the Maintenance tab click the Extended Settings button and move the Top and Left slider in the Offset to the appropriate position Uninstall the printer driver then reinstall it See Uninstalling the Printer Software on page 20 Printout has a slight slant Make sure that the paper is loaded into the front paper cassette or the rear sheet feeder correctly See Loadi...

Page 183: ...our data are not printed Uninstall the printer driver then reinstall it See Uninstalling the Printer Software on page 20 After trying one or more of these solutions run a printer operation check to check your results See Running a printer operation check on page 167 Printed side is smeared or scuffed If the paperis curled toward the printable side flatten it or curl it slightlyin the opposite dire...

Page 184: ...overheating and being damaged If this happens you can continue to print but we recommend stopping and leaving the printer idle for at least thirty minutes with the power on The printer does not recover with the power off After you restart the printer will print at normal speed This printer checks the print head on a regular basis to keep the print head clean and to ensureyou receive premium print ...

Page 185: ...arrow mark inside the edge guide Make sure the left edge guide is snug against the left edge of the paper Make sure the paper is not curled or folded If so flatten it or curl it slightly toward the opposite side before loading Remove the stack of paper and make sure that the paper is not too thin See Paper on page 207 Fan the edges of the stack to separate the sheets then reload the paper If too m...

Page 186: ...a new stack of paper Note Store any unused paper in its original packaging in a dry area The Printer Does Not Print All lights are off Press the P Power button to make sure the printer is on Turn off the printer and make sure that the power cord is securely plugged in Make sure that your outlet works and is not controlled by a wall switch or timer Lights came on and then went out The printer s vol...

Page 187: ...ry to directly connect the printer to your computer without the USB hub IfyouareconnectingtheprintertoyourcomputerviaaUSBhub makesuretheUSBhubdeviceis recognized by your computer Turn off the printer and the computer disconnect the printer s interface cable then print an operation check page See Running a printer operation check on page 167 If the check page prints correctly make sure the printer ...

Page 188: ... Print speed may be increased by selecting certain settings in the Speed Progress window when the printing speed is slow Click the Speed Progress button on your printer driver s Maintenance window B 310N B 510DN User s Guide Troubleshooting 188 ...

Page 189: ...ool RAW datatype On Off Page Rendering Mode On Off Print as Bitmap On Off For more details on each item see the online help Other Problems Print head cleaning does not start Make sure that no lights are indicating errors If any error occurs recover from the error status See Error indicators on page 167 B 310N B 510DN User s Guide Troubleshooting 189 ...

Page 190: ...printer driver the printer prints at high speed Try choosing Quiet Mode for quieter operation which will reduce the print speed For Windows select the Quiet Mode check box in the Main or Advanced window of your printer driver For Mac OS X select Print Settings in the Print dialog box of your printer driver Then select the Quiet Mode check box in Advanced mode Feel a slight electric shock when you ...

Page 191: ...port Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation contact Epson support services for assistance If Epson support for your area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them...

Page 192: ...of support are subject to change without notice Toll or long distance charges may apply Before you call Epson for support please have the following information ready Product name Product serial number Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Note For help using any other software on your system see the documentation for that s...

Page 193: ...rf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk EpsonHelpdeskisprovidedasafinalbackuptomakesureourclientshaveaccesstoadvice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise wher...

Page 194: ...duct usage questions or problems Enquiries on repair service and warranty Help for Users in Thailand Contacts for information support and services are World Wide Web http www epson co th Information on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Hotline Phone 66 2685 9899 Our Hotline team can help you with the following over the phone S...

Page 195: ... drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Sales enquiries and product information Technical support Phone 62 21 572 4350 Fax 62 21 572 4357 Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 ...

Page 196: ...e 62 411 350147 411 350148 Help for Users in Hong Kong To obtain technical support as well as other after sales services users are welcome to contact Epson Hong Kong Limited Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information Product information Answers to Frequently Asked Questions FAQs La...

Page 197: ...http www epson com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Trading M Sdn Bhd Head Office Phone 603 56288288 Fax 603 56288388 399 Epson Helpdesk Sales enquiries and product information Infoline Phone 603 56288222 Enquiries on repair services warranty product usage and technical support Techline Phone...

Page 198: ...22 28261515 16 17 022 28257287 Delhi 011 30615000 011 30615005 Chennai 044 30277500 044 30277575 Kolkata 033 22831589 90 033 22831591 Hyderabad 040 66331738 39 040 66328633 Cochin 0484 2357950 0484 2357950 Coimbatore 0422 2380002 NA Pune 020 30286000 30286001 30286002 020 30286000 Ahmedabad 079 26407176 77 079 26407347 Helpline For Service Product info or to order a cartridge 18004250011 9AM 9PM T...

Page 199: ...2 706 2625 E mail epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Toll Free No 1800 1069 EPSON 37766 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on rep...

Page 200: ...inter Parts Front view a Edge guide Holds your paper straight in the rear sheet feeder Move it to the edge of your paper b Rear sheet feeder Holds your paper and feeds it for printing B 310N B 510DN User s Guide Product Information 200 ...

Page 201: ... the Control Panel on page 121 g Maintenance box cover Covers the maintenance box Open only when replacing the maintenance box h Output tray Holds the ejected paper i Front paper cassette Front Tray Holds your paper and feeds it for printing j Cartridge lever Locks the installed ink cartridges k Cartridge cover Covers the ink cartridges Open when replacing the ink cartridges When using the extra h...

Page 202: ...Rear view B 310N B 310N B 510DN User s Guide Product Information 202 ...

Page 203: ...ver Covers the printing mechanism Open when attaching the duplex unit and when the paper jams in the back of the printer d Duplex unit Duplexer Prints 2 sided printing automatically e AC inlet Connects the power cord f Rear printer cover Covers the printing mechanism Open only when the paper jams g Vent hole Ejects the heated air from the printer B 310N B 510DN User s Guide Product Information 203...

Page 204: ...son Matte Paper Heavyweight A4 Epson Double Sided Matte Paper A4 Epson Photo Quality Ink Jet Paper A4 Epson Photo Quality Self Adhesive Sheet A4 Epson Professional Flyer Paper A4 Epson Photo Paper A4 Note The availability of paper varies by location Ink cartridges You can use the following ink cartridges with this printer Ink cartridge Part numbers B 510DN B 310N Standard capacity High capacity Ex...

Page 205: ... Maintenance box You can use the following maintenance box with this printer Part number Maintenance Box T6190 Duplex unit B 310N users only You can use the following duplex unit with B 310N Part number Duplex unit C802531 Legal size paper support You can use the following legal size paper support Part number Legal size paper support C815341 B 310N B 510DN User s Guide Product Information 205 ...

Page 206: ... refer to the following table System PC Interface Windows 7 Vista XP 2000 Server 2008 and Server 2003 USB 2 0 Host Driver by Microsoft must be used USB 2 0 Ethernet 100Base TX 10Base T Compatible with 1000Base T Macintosh requirements To connect this printer to a Macintosh computer you must have any of the following Macintosh operating systems installed For details on interfaces and operating syst...

Page 207: ...nd cause paper jams or other problems If you encounter problems switch to a higher grade of paper Use paper under normal conditions Temperature 15 to 25 C 59 to 77 F Humidity 40 to 60 RH Ifalltheconditionsbelowaremet pre punchedpaperwithbindingholescanbeusedforthisprinter Paper source rear sheet feeder Paper size A4 A5 A6 B5 Letter Legal Hole position Within 19 mm 0 74 in from the left side of pap...

Page 208: ...pes Plain bond paper or special paper distributed by Epson Weight Plain bond paper 64 g m to 90 g m Thick plain bond paper 91 g m to 256 g m When you print from the front tray use the optional Legal size paper cassette Envelopes Size Envelope 10 4 1 8 9 1 2 in Envelope DL 110 220 mm Envelope C6 114 162 mm Paper types Plain bond paper Weight 75 g m to 90 g m Printable area Diagonal lines show print...

Page 209: ...in Media type Single sheets Envelopes A 3 0 mm 0 12 in 1 3 0 mm 0 12 in B L B R 3 0 mm 0 12 in 5 0 mm 0 20 in C 3 0 mm 0 12 in 1 3 0 mm 0 12 in 1 16mm 0 630 in when printing folded booklet using the duplex unit B 310N B 510DN User s Guide Product Information 209 ...

Page 210: ...use erratic printer behavior Use the ink cartridge before the date printed on its package Note The ink cartridges packaged with your printer are partly used during initial setup In order to produce high quality printouts the print head in your printer will be fully charged with ink This one off process consumes a quantity of ink and therefore these cartridges may print fewer pages compared to subs...

Page 211: ...nting Width 480 mm 18 9 in Depth 656 mm 25 8 in Height 372 mm 14 6 in B 310N Storage Width 480 mm 18 9 in Depth 420 mm 16 5 in Height 312 mm 12 3 in Printing Width 480 mm 18 9 in Depth 625 mm 24 6 in Height 372 mm 14 6 in Weight B 510DN Approx 10 7 kg 23 6 lb without the ink cartridges and power cord B 310N Approx 10 0 kg 22 0 lb without the ink cartridges and power cord Loading capacity may decre...

Page 212: ... mode Approx 6 5 W Approx 7 0 W Sleep mode Approx 3 5 W Approx 3 5 W Power off Approx 0 2 W Approx 0 4 W Note Check the label on the back of the printer for its voltage Environmental Temperature Operation 1 10 to 35 C 50 to 95 F Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Humidity Operation 2 20 to 80 RH Storage 5 to 85 RH 1 Printing may slow down depending on the environment 2 Without con...

Page 213: ...00 3 3 EN55024 Australian model EMC AS NZS CISPR22 Class B Interface USB 2 0 Hi Speed Device Class for computers Ethernet 100BASE TX 10 BASE T Option Duplex unit B 310N only Width 313 mm 12 3 in Depth 163 mm 6 4 in Height 92 mm 3 6 in Weight Approx 0 9 kg 1 98 lb Legal size paper support Width 176 mm 6 9 in Depth 7 4 mm 0 3 in Height 110 mm 4 3 in Weight Approx 42 g 0 09 lb B 310N B 510DN User s G...

Page 214: ...Legal size paper cassette Width 250 mm 9 8 in Depth 430 mm 16 9 in Height 71 mm 2 8 in Weight Approx 0 7 kg 1 5 lb B 310N B 510DN User s Guide Product Information 214 ...

Page 215: ...enu list B 500DN 125 message B 500DN 130 D Documents Mac OS X 10 3 or 10 4 printer settings 41 Mac OS X 10 5 printer settings 39 printing 37 Windows printer settings 38 Driver accessing for Mac OS X 17 accessing for Windows 16 uninstalling 20 Duplex unit 203 installing 134 part number 205 specification 213 uninstalling 135 E Edge guide 200 Enlarging pages 90 Envelopes loading 30 Mac OS X 10 3 or 1...

Page 216: ...inter settings 17 checking printer status 172 status monitor 172 Maintenance box checking status B 500DN 146 checking status in Mac OS X 148 checking status in Windows 146 cover 201 part number 205 replacing when at end of service life 149 Managing print jobs Windows 168 Margins problems 182 Media Type selecting 34 Menu list language 125 maintenance 127 network 128 password 129 printer setting 125...

Page 217: ...printer cover 201 operation check B 500DN 167 rear printer cover 203 rear printer cover upper 203 transporting 160 Printer settings accessing for Mac OS X 17 accessing for Windows 16 Printing 2 sided 63 canceling 58 envelopes 43 fit to page 90 multiple pages per sheet 100 posters 109 text 37 watermarks 115 Problems banding 179 blank pages 183 blurry prints 180 contacting Epson 191 diagnosing 167 i...

Page 218: ...ments 206 T Technical support 191 Text MacOSX10 3or10 4printersettingsfordocuments 41 Mac OS X 10 5 printer settings for documents 39 printing documents 37 Windows printer settings for documents 38 Transporting printer 160 U USB connector 203 W Watermark printing 115 Windows accessing printer settings 16 checking printer status 168 managing print jobs 168 status monitor 170 B 310N B 510DN User s G...

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