Epson Artisan 835 Quick Manual Download Page 50

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Solving Problems

Solving Problems

Check the messages on the display screen to diagnose the cause of most problems.
Press

Home

if necessary, then press

and select

Problem Solver

. Press

to see all the help topics.

You can also check the “Problems and Solutions” section below or see the online

User’s Guide

for more detailed help.

Checking for Software Updates

Periodically, it’s a good idea to check Epson’s support website
for free updates to your product’s software. Open your online

User’s Guide

and select

Download the Latest Software

visit Epson’s support website at

epson.com/support

(U.S.) or

epson.ca/support

(Canada).

With Windows, you can select

Driver Update

on the Maintenance tab in the

printer settings window. You can also click

Start

, select

Programs

All

Programs

, select

EPSON

, select your product, and click

Driver Update

Problems and Solutions

Check the solutions below if you’re having trouble using your product. You can
often solve problems by checking the messages on the display screen.

Note:

If the screen is dark, press the touch screen to wake the printer from sleep mode.

Summary of Contents for Artisan 835

Page 1: ...Artisan 835 Series Quick Guide Basic Copying Printing Scanning and Faxing Maintenance Network Setup Solving Problems ...

Page 2: ...g a Document or Photo 13 Copying a Document 13 Restoring Cropping or Copying Photos 14 Faxing a Document or Photo 17 Connecting to a Phone Line 17 Setting Up a Fax Header 18 Sending a Fax 19 Receiving Faxes 20 Printing From a Memory Card or External Drive 22 Inserting a Memory Card 22 Printing From a USB Drive 23 Printing From Your Computer 25 Printing in Windows 25 Printing With a Macintosh 26 Se...

Page 3: ... Product 33 Checking the Print Head Nozzles 33 Cleaning the Print Head 34 Checking the Ink Cartridge Status 35 Purchasing Epson Ink Cartridges 36 Replacing Ink Cartridges 37 Network Setup 39 Wireless Network Setup 39 Wired Ethernet Network Setup 47 Solving Problems 50 Checking for Software Updates 50 Problems and Solutions 50 Where to Get Help 55 Notices 57 ...

Page 4: ... desired angle Caution To avoid damaging the product make sure you press and hold the Unlock button to lower the control panel Don t try to push the control panel down Using the Touch Screen The touch screen makes it easy to use all the creative features of your product Caution Press the touch screen gently with the tip of your finger don t press too hard or use sharp objects Blue status light ...

Page 5: ...at the bottom of the control panel flashes when the product is printing or performing routine maintenance If it flashes rapidly check the product for error messages Note To turn off the beep heard when you press a button or to reduce its volume press Setup select Printer Setup choose Sound and adjust one of the settings If you turn off the sound the dialing sound made when you transmit a fax is al...

Page 6: ...scanner glass to make color or black and white copies 1 Open the document cover and place your original face down on the scanner glass with the top against the back left corner If you re scanning 3 5 or 4 6 inch photos you can place up to two at a time on the scanner glass Place them at least 1 4 inch 5 mm apart Note If the edges of your document or photo are cut off move the document or photo 1 4...

Page 7: ...sheets in the Automatic Document Feeder 1 Open the Automatic Document Feeder paper support and then move the edge guide outward 2 Fan the originals then tap them on a flat surface to even the edges 3 Insert the originals face up top edge first Slide the edge guide against the originals but not too tightly The ADF icon appears on the screen ...

Page 8: ...ld up to 50 legal size sheets The photo tray is for 4 6 or 5 7 inch photo paper You can load up to 20 sheets 1 Pull out the paper cassette Then slide back the photo tray and lift it up 2 Squeeze the edge guides and slide them out Then insert paper with the glossy or printable side face down Note Load letterhead or pre printed paper face down with the top edge at the back of the paper cassette For ...

Page 9: ...Loading Paper 9 3 Slide the left edge guide against the paper 4 Adjust the front edge guide to your paper size 5 Lower the photo tray Make sure the paper stack fits under the edge guide ...

Page 10: ... insert photo paper with the glossy or printable side face down making sure the paper is under the edge guide 7 Slide the left edge guide against the paper Then adjust the front edge guide to your paper size Note Make sure the paper fits under the edge guide 8 Keep the cassette flat as you insert it ...

Page 11: ...urchase genuine Epson ink and paper at Epson Supplies CentralSM at www epson com ink3 U S sales or www epson ca Canadian sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 Paper name Size Part number Sheet count Epson Ultra Premium Photo Paper Glossy Borderless 4 6 inches S042181 S042174 60 100 Borderless 5 7 inches S041945...

Page 12: ...20 50 100 Epson Ultra Premium Presentation Paper Matte Letter 8 5 11 inches S041341 50 Epson Premium Presentation Paper Matte Borderless 8 10 inches S041467 50 Letter 8 5 11 inches S041257 S042180 50 100 Epson Premium Presentation Paper Matte Double sided Letter 8 5 11 inches S041568 50 Epson Presentation Paper Matte Letter 8 5 11 inches S041062 100 Legal 8 5 14 inches S041067 100 Epson Bright Whi...

Page 13: ...he number and press OK 4 Select Color or B W black and white copies 5 Adjust the density make the copies lighter or darker if necessary 6 To change copy settings press x Menu and select Paper and Copy Settings The Layout setting should be With Border and the Paper Size should be Letter To print on both sides of the page turn on 2 Sided Printing To adjust the copy size select Reduce Enlarge then ch...

Page 14: ...ing or Copying Photos You can use the Copy Wizard to copy one or two photos onto 4 6 inch 5 7 inch 8 10 inch or letter size photo paper for instant photo reprints You can also restore colors in faded photos print with or without borders convert photos to black and white and crop your photos See the User s Guide for detailed information 1 Place one or two photos on the scanner glass Place them at l...

Page 15: ... move the image area use the arrow buttons To check the zoomed image press OK When you finish cropping your photo press OK 10 If you placed two photos on the scanner glass press l or r to view the second one select the number of copies and crop it if desired 11 Press OK again to continue then press OK again to Confirm Copy 12 To change any of the settings displayed on the screen press x Menu and s...

Page 16: ...ightness contrast and saturation select Fix Photo then select Fix Photo On If you want to create a black and white copy of a color photo select Filter and choose B W 13 After you finish selecting your settings press OK 14 When you re ready to copy press x Start To cancel copying press y Cancel Note When you scan with your computer you can use additional options to transform faded dusty or badly ex...

Page 17: ... Phone Line 1 Connect the phone cable from the wall jack to the LINE port on the back of the product Note If you have a DSL Internet connection you must plug a DSL filter into the wall jack or you won t be able to use the fax or telephone equipment as described below Contact your DSL provider for the necessary filter 2 To use a telephone or answering machine you need a second phone cable Remove th...

Page 18: ... the number of rings press Home if necessary and select Setup Fax Settings Communication and then Rings to Answer Setting Up a Fax Header You should create a fax header before sending faxes so that recipients can identify their origin Note If you leave the product unplugged for a long period of time the date and time settings may not be retained See the online User s Guide for instructions on sett...

Page 19: ...d To enter text press a keypad number repeatedly to switch between uppercase lowercase or numbers Press 1 Symb to enter these characters To move the cursor add a pause or space or delete a character Sending a Fax You can send a fax by entering a fax number as described below To set up a speed dial list or to use the Epson FAX Utility Windows only see the online User s Guide 1 Place your original s...

Page 20: ...original on the scanner glass Press Yes then press OK to continue If you don t need to fax another page press No Note If the fax number is busy you see a redialing message and the product redials after one minute To redial immediately press Redial Receiving Faxes Before receiving faxes make sure you load plain paper and select the Paper Size setting that matches the size of paper you ve loaded pre...

Page 21: ...r which the product answers press Home if necessary then select Setup select Fax Settings select Communication and Rings to Answer Manually Receive a Fax To receive a fax manually press Auto Answer to turn off this feature and the light Then follow these steps 1 When your telephone rings lift the phone off the hook You see this screen 2 Press Receive and then x Start 3 After all the pages are rece...

Page 22: ...or your kids Ruled paper and graph paper for homework projects Note paper personalized with your favorite photos For instructions see the online User s Guide Note You can print directly from your camera if it supports PictBridge printing See the online User s Guide for instructions Inserting a Memory Card 1 Insert the card into the correct slot as shown Insert just one card at a time Note If your ...

Page 23: ...mputer with a USB cable do one of the following before removing the memory card or turning off the printer Windows Click the or icon on the taskbar and select Safely remove USB Mass Storage Device Macintosh Drag the removable disk icon from your desktop into the trash 3 Pull the card straight out of its slot Printing From a USB Drive You can print photos from an external storage device connected t...

Page 24: ...older you want and press OK 4 See the online User s Guide to select and print your photos Note Before removing your USB drive make sure its access light is not flashing Also see step 2 in Removing Your Card on page 23 You cannot use the USB port to transfer images from your external storage device to your computer If you want to transfer images use the memory card slots instead see the online User...

Page 25: ...m a Windows or Macintosh computer see the online User s Guide Tip It s a good idea to check for updates to your Epson product see page 50 Printing in Windows 1 Open a photo or document in an application and select the Print option 2 Select your product then click the Preferences or Properties button 3 On the Main tab select the basic print settings Make sure you choose the correct paper Type setti...

Page 26: ...nt double sided see page 25 click the Page Layout tab and select settings as necessary 7 For more printing options click the Advanced tab Note For more information about print settings click Help or see your online User s Guide 8 Click OK to save your settings 9 Click OK or Print to start printing This window appears and shows the progress of your print job Printing With a Macintosh Follow the ste...

Page 27: ...basic copy and page settings For borderless photos choose a Paper Size setting with a Borderless option Note If the setting you want isn t shown for example Scale check for it in your application before printing or check for it at the bottom of this window Click to expand Select your Epson product Copy and page settings Application settings ...

Page 28: ...ails Note To reduce or remove red eye effects in photos choose Color Options from the pop up menu select Advanced Settings then select Fix Red Eye 7 Click Print 8 To monitor your print job click the icon in the dock Select your print job then select an option to cancel pause or resume printing if necessary Pop up menu Select your Media Type see page 29 Cancel printing Selectthe print job Pause or ...

Page 29: ...el Transfer paper Plain Paper Bright White Paper Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Presentation Paper Matte Presentation Paper Matte Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi gloss Epson Ultra Premium Photo Paper Luster Ultra Premiu...

Page 30: ... gently so you don t move the original 3 Press Home if necessary and select u Scan 4 Press l or r to select one of the following options Scan to Memory Card automatically scans a photo or document and saves it on a memory card or USB storage device in JPEG or PDF format Scan to PC automatically creates a JPG image and saves it to your computer ideal for scanning photos Scan to PC PDF automatically...

Page 31: ... detailed scanning instructions including using the Automatic Document Feeder for multiple pages see the online User s Guide 1 Open the document cover and place your original face down on the glass in the back left corner as shown on page 6 2 Close the cover gently so you don t move the original 3 Do one of the following to start Epson Scan Windows Double click the EPSON Scan icon on your desktop ...

Page 32: ...Finder If you are scanning from an application the scanned image opens in your application window If you are in Home Office or Professional mode you see the Epson Scan settings window Scanning With Mac OS X 10 6 You can scan original documents and photos and save them as files on your computer 1 Open an image editing application such as Preview and select Import From Scanner from the File menu the...

Page 33: ...ow these steps to check the print head nozzles 1 Load letter or A4 size plain paper in the main paper tray 2 Press Home if necessary then press l or r and select Setup 3 Select Maintenance then Nozzle Check 4 Press x Start 5 Check the nozzle check pattern that prints to see if there are gaps in the lines 6 If there are no gaps the print head is clean Select Finish Nozzle Check If there are gaps or...

Page 34: ...Start Cleaning takes about 2 minutes When it s finished you see a message on the display screen Caution Never turn off the printer during a cleaning cycle or you may damage it 5 Select Nozzle Check Then press x Start to run a nozzle check and confirm that the print head is clean 6 If the nozzle check pattern shows gaps press Head Cleaning again and repeat steps 4 and 5 If the nozzle check looks go...

Page 35: ...rinting or copying To check ink cartridge status from the display screen anytime follow these steps 1 Press Home if necessary then press l or r and select Setup 2 Select Ink Levels You see a screen like this A cartridge marked with is getting low on ink See page 37 to replace the cartridge if necessary 3 Press OK to exit A window may also appear on your computer screen when you try to print when i...

Page 36: ...esult in printer damage Yields vary considerably based on images printed print settings paper type frequency of use and temperature For print quality a small amount of ink remains in the cartridge after the replace cartridge indicator comes on Your product ships with full cartridges and part of the ink from the first cartridges is used for priming the product Replacement cartridges will print more...

Page 37: ...urn on the product If a cartridge is low or expended you see a message on the display screen Note which cartridges need to be replaced and press OK You cannot print copy or fax until you have replaced any expended ink cartridges If you re replacing a cartridge before it s expended follow the steps below 2 Open the scanner Caution Make sure the Automatic Document Feeder is closed when you open the ...

Page 38: ...he bottom of the cartridge Caution Do not remove any other labels or seals or ink will leak 6 Insert the new cartridge into the holder and push it down until it clicks into place 7 Close the scanner Note If you see a warning message that the cartridge you just replaced is not installed open the scanner and press down the cartridge securely ...

Page 39: ...u will need to install the software on every computer that will print to your product Temporary use of a USB cable not included is recommended for the first installation only After the product is connected to the network you will be prompted to remove the USB cable If you are using Mac OS X 10 6 or don t have a USB cable you can use the buttons on the product to select wireless settings instead No...

Page 40: ...C or lowercase abc letters be sure to note them correctly If you don t know your network name SSID or network password contact the person who set up your wireless network 1 Make sure your product is turned on 2 Insert the product software CD 3 Windows 7 and Windows Vista If you see the AutoPlay window click Run Setup exe When you see the User Account Control screen click Yes or Continue Windows XP...

Page 41: ...nnection and click Next 6 When you see this screen select Set up printer for the first time then click Next 7 Mac OS X 10 6 At the next screen click Next Then skip to Setting Up With the Touch Screen on page 43 to set up the product without using a temporary USB connection ...

Page 42: ...nnect the USB cable yet 9 At the next screen click Next 10 Do one of the following If you selected Using temporary USB cable connection continue following the instructions on the screen If you selected Using printer buttons continue with Setting Up With the Touch Screen on page 43 Note If you see a firewall alert message click Unblock or Allow to let EpsonNet Setup continue then click Next if nece...

Page 43: ...e this screen use the product s touch screen to select the name of your wireless network then press OK When you re finished click Next If your network name isn t listed try the following Make sure that your wireless router or access point is turned on and working correctly Press y Back to return to the previous screen select Setup Wizard then repeat step 2 If you still can t find the network name ...

Page 44: ...work password 4 Follow the on screen instructions to finish selecting network settings Note If you see a firewall alert message click Unblock or Allow to let EpsonNet Setup continue and click Next if necessary Do not select Ask Me Later Keep Blocking or Block If you see a network setup failed message the network password may have been entered incorrectly If your password has uppercase ABC or lower...

Page 45: ... abc or numbers and special characters 123 Press u or d until you see the character you want Press l or r to move to the cursor Press to delete a character 3 When you re done entering your network name press OK 4 Continue with step 3 on page 44 to enter your network password Setting Up Additional Computers 1 Make sure your product is turned on 2 Insert the product software CD 3 Windows 7 and Windo...

Page 46: ...46 Wireless Network Setup 4 When you see this screen click Install 5 When you see this screen select Wireless connection and click Next ...

Page 47: ...wired Ethernet network Note If you re having trouble setting up your product see Network Problems on page 54 1 Make sure your product is turned on Note If you previously set up the product on a wireless network you must disable the wireless connection before you can connect to a wired network Press Home if necessary then select Setup Network Settings Wireless LAN Setup Disable Wireless LAN Select ...

Page 48: ...ter for the first time then click Next If the printer has already been set up for network printing and you want to be able to print from an additional computer choose The printer is already on my Ethernet network then click Next 7 For first time installation only Connect the product to your router access point or hub with an Ethernet network cable then click Next 8 Mac OS X 10 6 Skip to step 15 9 ...

Page 49: ... Block 11 If you see a screen like this one select the product you would like to set up then click Next 12 Wait while EpsonNet Setup configures your product for the network 13 If you see an Installation Complete screen that includes a Print Test Page button click it to print a test page 14 Click Finish 15 Follow the instructions on the screen to install the rest of your software 16 When installati...

Page 50: ... to your product s software Open your online User s Guide and select Download the Latest Software or visit Epson s support website at epson com support U S or epson ca support Canada With Windows you can select Driver Update on the Maintenance tab in the printer settings window You can also click Start or select Programs or All Programs select EPSON select your product and click Driver Update Prob...

Page 51: ...ize paper in the paper cassette see page 8 When scanning position your original in the back left corner of the scanner glass If the edges are cropped move it away from the corner slightly You cannot print copy or receive faxes when an ink cartridge is expended Replace any expended cartridges before printing Document Feeding Problems If documents don t feed correctly in the Automatic Document Feede...

Page 52: ...e avoid handling parts inside the printer 2 Pull back on the tabs to remove the cover inside the product Then remove the paper as shown including any torn pieces 3 Reattach the cover and close the scanner 4 You may also need to check other locations for jammed paper such as the auto duplexer the paper cassette and underneath the printer See the online User s Guide for more information ...

Page 53: ...cted set the number of rings to answer for receiving faxes to be greater than the number of rings for the answering machine Print Quality Problems For the best print quality use Epson papers see page 11 and genuine Epson ink cartridges see page 36 If you notice light or dark bands across your printouts or they are too faint run a nozzle check see page 33 to see if the print head needs cleaning If ...

Page 54: ...tered the WEP key or WPA passphrase correctly Remove and reinsert the CD to reinstall your product software See page 40 if you need detailed instructions The WiFi icon appears on the touch screen but you cannot print Make sure your firewall or security software is not set to block port 3690 TCP UDP Contact your firewall manufacturer for assistance Your router might not be assigning IP addresses au...

Page 55: ... Internet Support Visit Epson s support website at epson com support U S or epson ca support Canada and select your product for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the following information ready Product name Art...

Page 56: ... purchase genuine Epson ink paper and accessories at Epson Supplies Central at www epson com ink3 U S sales or www epson ca Canadian sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 Other Software Technical Support ABBYY FineReader Phone 408 457 9777 www abbyyusa com support abbyyusa com ...

Page 57: ...hat regularly switches on and off or on an outlet controlled by a wall switch or timer Do not let the power cord become damaged or frayed Place it to avoid abrasions cuts fraying crimping and kinking Do not place objects on top of it and do not allow it to be stepped on or run over Be careful to keep the cord straight at each end If damage occurs to the plug replace the cord or consult a qualified...

Page 58: ...on while the product is copying printing scanning or faxing Be careful not to trap your fingers when closing the scanner cover or scanner Do not touch the flat white cable inside the product Do not spill liquid on the product Do not use the product near water Do not use with wet hands Unplug the product and refer servicing to qualified service personnel under the following conditions if the power ...

Page 59: ...ink cartridges there may be ink remaining around the ink supply port If ink gets on your skin wash it off with soap and water If it gets in your eyes flush them immediately with water If you still have discomfort or vision problems see a doctor immediately Do not put your hand inside the product or touch any cartridges during printing Do not try to move the print head by hand or you may damage the...

Page 60: ...s We Epson America Inc Located at MS 3 13 3840 Kilroy Airport Way Long Beach CA 90806 Telephone 562 290 5254 Declare under sole responsibility that the product identified herein complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue t...

Page 61: ...sented by 01 are the REN without a decimal point e g 01 is a REN of 0 1 For earlier products the REN is separately shown on the label This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Should this equipment cause harm to the telephone network the telephone company may discontinue your service temporarily If possibl...

Page 62: ...s are very destructive to customer terminal equipment connected to AC power sources and that this is a major nationwide problem If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment Model C422A does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a q...

Page 63: ...erface téléphonique La terminaison d une interface peut consister en une combinaison quelconque de dispositifs à la seule condition que la somme d indices d équivalence de la sonnerie de tous les dispositifs n excède pas 5 This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada Epson America Inc Limited Warranty...

Page 64: ...ing of prints or reimbursement of materials or services required for reprinting This warranty does not cover damage to the Epson product caused by parts or supplies not manufactured distributed or certified by Epson This warranty does not cover ribbons ink cartridges or third party parts components or peripheral devices added to the Epson product after its shipment from Epson e g dealer or user ad...

Page 65: ...ectronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied to other equipment Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third pa...

Page 66: ... for any questions regarding copyright law Trademarks Epson is a registered trademark Epson Exceed Your Vision is a registered logomark and Supplies Central is a service mark of Seiko Epson Corporation Artisan is a registered trademark and Epson Connection is a service mark of Epson America Inc General Notice Other product names used herein are for identification purposes only and may be trademark...

Page 67: ...67 ...

Page 68: ...CPD 27981 Printed in XXXXXX ...

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