Epson All in One Printer User Manual Download

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Carefully remove any paper jammed inside the printer.

Reload the paper into the paper cassette.

“Loading Paper into the Paper Cassette” on page 28

Keep the cassette flat and insert it back into the printer carefully and slowly.

Removing jammed paper from the Automatic Document Feeder
(ADF)

Remove the stack of paper from the ADF input tray.

Open the ADF cover.

User’s Guide

Troubleshooting for Printing/Copying

159

Summary of Contents for All in One Printer

Page 1: ...User s Guide NPD4934 02 EN ...

Page 2: ...for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation EPSON isaregisteredtrademark andEPSONEXCEEDYOURVISIONorEXCEEDYOURVISIONisatrademark of Seiko Epson Corporation Intel is a registered trademark of Intel Corporation Epson Scan software is based in part on the wo...

Page 3: ... are registered trademarks of Heidelberger Druckmaschinen AG which may be registered in certain jurisdictions exclusively licensed through Linotype Library GmbH a wholly owned subsidiary of Heidelberger Druckmaschinen AG Wingdings is a registered trademark of Microsoft Corporation in the United States and other countries Antique Olive is a registered trademark of Marcel Olive and may be registered...

Page 4: ...E POSSIBILITY OF SUCH DAMAGE This code illustrates a sample implementation of the Arcfour algorithm Copyright April 29 1997 Kalle Kaukonen All Rights Reserved Redistribution and use in source and binary forms with or without modification are permitted provided that this copyright notice and disclaimer are retained THIS SOFTWARE IS PROVIDED BY KALLE KAUKONEN AND CONTRIBUTORS AS IS AND ANY EXPRESS O...

Page 5: ...to the Rear Paper Feed 31 Placing Originals 33 Automatic Document Feeder ADF 33 Scanner glass 35 Access Control Logging On from the Control Panel 37 Printing from the Computer when the Access Control is Valid For Windows Only 37 Copying Copying Documents 38 Basic copying 38 Copy Mode Menu List 38 Printing Printing from the Control Panel 39 Printing a JPEG file 39 Printing a PDF or TIFF file 39 Pri...

Page 6: ... Settings Creating a Contact 95 Creating a Group 96 Menu List of Control Panel Copy Mode 97 Memory Device Mode 98 Fax Mode 99 Scan Mode 99 Setup Mode 101 System Administration Settings 102 Contacts 111 Presets 111 Status Menu 111 Ink Cartridge and Consumable Information Ink Cartridges 112 Maintenance Box 112 Replacing Ink Cartridges Ink Cartridge Safety Instructions Precautions and Specifications ...

Page 7: ...on the Status Menu 149 Troubleshooting for Printing Copying Diagnosing the Problem 153 Checking product status 154 Paper Jams 156 Removing jammed paper from the rear unit 157 Removing jammed paper from the front cover and the output tray 158 Removing jammed paper from the paper cassette 158 Removing jammed paper from the Automatic Document Feeder ADF 159 Preventing paper jams 161 Reprinting after ...

Page 8: ...t faxes 179 In received faxes 179 Other problems 179 Answering machine cannot answer voice calls 179 The time and date of sent or received fax jobs is incorrect 180 Cannot store received faxes in an external storage device 180 Faxes are sent at the wrong size 180 Product Information System Requirements 181 For Windows 181 For Mac OS X 181 Technical Specifications 181 Printer specifications 181 Sca...

Page 9: ... Guide PDF Provides you with detailed operating safety and troubleshooting instructions See this guide when using this product with a computer or when using advanced features such as 2 sided copying Network Guide PDF Provides instructions on network settings for your computer smartphone or product and solving problems Administrator s Guide PDF Provides the system administrator with information on ...

Page 10: ...o your equipment Note contain useful tips and restrictions on product operation Operating System Versions In this manual the following abbreviations are used Windows 8 refers to Windows 8 Windows 8 Pro Windows 8 Enterprise Windows 7 refers to Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional and Windows 7 Ultimate WindowsVistareferstoWindowsVistaHomeBasicEdition WindowsVistaHomePr...

Page 11: ...ndowsServer2003R2EnterpriseEdition and Windows Server 2003 R2 Enterprise x64 Edition Mac OS X refers to Mac OS X 10 5 8 10 6 x 10 7 x 10 8 x Using Epson Connect Service Using EpsonConnect andothercompanies services youcaneasily print directly from your smartphone tablet PC or laptop anytime and practically anywhere even across the globe For more information about the printing and other services vi...

Page 12: ...the product near a wall outlet where the plug can be easily unplugged Do not place or store the product outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the product and not to handle the product with wet hands Keep this product at least 22 cm away from cardiac pacemakers Radio waves fr...

Page 13: ...st be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the product When connecting the product to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable...

Page 14: ...ave an uneven brightness These are normal and do not indicate that it is damaged in any way Only use a dry soft cloth to clean the LCD screen or touchscreen Do not use liquid or chemical cleaners The exterior cover of the LCD screen could break if it receives a heavy impact Contact your dealer if the panel surface chips or cracks and do not touch or attempt to remove the broken pieces Press the to...

Page 15: ... also be prohibited by law Responsible use of copyrighted materials Products can be misused by improperly copying copyrighted materials Unless acting on the advice of a knowledgeableattorney beresponsible andrespectfulby obtainingthepermissionofthecopyrightholderbefore copying published material Protecting Your Personal Information This product allows you to store names and telephone numbers in it...

Page 16: ...ct Parts a ADF cover b Automatic Document Feeder ADF c Edge guide d ADF input tray place your originals here to be copied e ADF output tray your originals are ejected here as they are copied f Paper cassette 1 g Optional paper cassette unit h Paper cassette cover i Paper cassette 2 Optional for the WF 4630 Series WF 5620 Series and WF 5690 Series User s Guide Getting to Know Your Product 16 ...

Page 17: ... Stopper c Output tray extension d Output tray e Edge guides f Rear paper feed g Feeder guard a Document cover b Scanner glass c Control panel d External interface USB port User s Guide Getting to Know Your Product 17 ...

Page 18: ...Front cover c Print head a LINE port b EXT port c USB port d LAN port e Service USB port f Maintenance box g Rear cover h AC inlet USB port for future use Do not remove the sticker User s Guide Getting to Know Your Product 18 ...

Page 19: ...the product on or off The power light turns on when the product is on Flashes when the product is printing copying scanning faxing replacing an ink cartridge charging ink or cleaning the print head b Returns to the top menu c Interruptsthecurrentprintorcopyjobandallowsyoutoperformadifferentprintorcopyjob Press this button again to restart the job that has been paused d Resetsyoursettingstouserdefa...

Page 20: ... use the software keypad to enter text instead of using these buttons j c Clears the number of copies and fax number k Starts printing copying scanning faxing in black and white l Starts printing copying scanning faxing in color Status icons The following icons are displayed on the control panel depending on the product s status Press the Wi Fi icon or network status icon to check the current netw...

Page 21: ...n has been established Indicates that there is no Wi Fi connection Indicates that a Wi Finetwork error has occurred or the product is searchingfor a connection Indicates that a Wi Fi connection has been established The number of bars indicates the connection s signal strength Indicates that an Ad Hoc connection has been established Indicates that a Wi Fi Direct mode connection has been established...

Page 22: ...formation Displays the status of the consumables and any errors that have occurred in the product To resolve an error select the error from the list to display the error message Job Monitor Displays a list of ongoing jobs and jobs waiting to be processed Job History Displays the job history If a job fails an error code is shown in the history You can check the error code and the solution for the e...

Page 23: ...ble icons vary depending on the setting item Icons Description Switches between upper case and lower case letters Switches the character type 123 Allows you to enter numbers and symbols ABC Allows you to enter the alphabet ÁÄÂ Allows you to enter special characters such as umlauts and accents Changes the keyboard layout Enters a space Deletes the character to the left Confirms the entered characte...

Page 24: ...side is usually whiter or glossier See the instruction sheetspacked with the paper formore information Some types of paper have cut cornersto help identify the correct loading direction If the paper is curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause ink to smear on your prints Storing paper Return unused paper to the original packag...

Page 25: ...5 mm 80 3 A5 27 5 mm 80 3 Executive 80 3 A6 80 3 User Defined 182 x 257 mm to 215 9 x 297 mm 80 3 User Defined other than above 1 Thick paper 4 Legal 1 Letter 10 5 A4 10 5 B5 10 5 A5 10 5 Executive 10 5 A6 10 5 User Defined 182 x 257 mm to 215 9 x 297 mm 10 5 User Defined other than above 1 Envelope 10 10 DL 10 C4 1 C6 10 Epson Bright White Ink Jet Paper A4 200 200 50 6 Epson Photo Quality Ink Jet...

Page 26: ... includes preprinted paper letterhead colored paper and recycled paper 3The loading capacity for manual 2 sided printing is 30 sheets 4Thick paper is defined as paper with a weight of 91 g m2 25 lb to 256 g m2 68 lb 5The loading capacity for manual 2 sided printing is 5 sheets 6The loading capacity for manual 2 sided printing is 20 sheets Note The availability of paper varies by location Paper typ...

Page 27: ... the type of paper you select in your print settings That is why the paper type setting is so important It tells your product what kind of paper you are using and adjusts the ink coverage accordingly The table below lists the settings you should choose for your paper For this paper Printer driver paper type Plain paper plain papers Epson Bright White Ink Jet Paper plain papers Preprinted paper Pre...

Page 28: ...able in your area contact Epson support Technical Support Web Site on page 202 Loading Paper into the Paper Cassette Follow these steps to load paper A Pull the paper cassette all the way out Note When you are loading paper in paper cassette 2 remove the paper cassette cover B Pinch and slide the edge guides to the sides of the paper cassette User s Guide Paper and Media Handling 28 ...

Page 29: ...aper toward the edge guide with printable side face down and check that the paper is not sticking out from the end of the cassette Note Fan and align the edges of the paper before loading If you want to print on commercially available pre punched paper see Loading Paper and Envelopes into the Rear Paper Feed on page 31 User s Guide Paper and Media Handling 29 ...

Page 30: ... page 24 When you are loading paper in paper cassette 2 reattach the paper cassette cover F Keep the cassette flat and slowly and carefully reinsert it all the way into the product Note When you insert the paper cassette the screen for making paper size and paper type settings is automatically displayed Make sure the paper settings match the paper you have loaded G Slide out the output tray and ra...

Page 31: ...e product is operating Loading Paper and Envelopes into the Rear Paper Feed Follow the steps below to load paper and envelopes into the rear paper feed A Slide out the output tray and raise the stopper B Pull up the paper support C Open the feeder guard and then pinch and slide the edge guides User s Guide Paper and Media Handling 31 ...

Page 32: ...side When loading envelopes load the short edge first with the flap facing down Do not use envelopes that are curled or folded Flatten the envelope and the flaps before loading Flatten the leading edge of the envelope before loading Avoid using envelopes that are too thin as they may curl during printing User s Guide Paper and Media Handling 32 ...

Page 33: ... binder holes E Slide the edge guide to the edge of the paper but not too tightly F Enter Setup mode from the Home menu Select Paper Setup and then select the size and type of paper you loaded into the rear paper feed Placing Originals Automatic Document Feeder ADF You can load your original documents in the Automatic Document Feeder ADF to copy scan or fax multiple pages quickly The ADF can scan ...

Page 34: ...paper clips staples etc Documents that have tape or paper stuck to them Photos OHPs or thermal transfer paper Paper that is torn wrinkled or has holes A Tap the originals on a flat surface to even the edges B Slide the edge guide on the Automatic Document Feeder C Insert the originals face up and short edge first into the Automatic Document Feeder Note Do not load documents above the H arrow mark ...

Page 35: ... up or 4 up Copy layout place the original as shown Make sure the orientation of the original matches the Document Orientation settings Scanner glass A Open the document cover and place your original face down on the scanner glass User s Guide Paper and Media Handling 35 ...

Page 36: ...ON Scan The edges of your original are not scanned on page 176 Multiple documents are scanned into a single file on page 176 C Close the cover gently Note When there is a document in the Automatic Document Feeder ADF and on the scanner glass priority is given to the document in the Automatic Document Feeder ADF User s Guide Paper and Media Handling 36 ...

Page 37: ...inistrator Guide Logging On from the Control Panel A Press the logon icon on the Home menu B Enter password when the password entering screen is displayed Note If you do not know the user name and password contact your printer administrator C Permitted modes are operatable Note Restricted menus are grayed out Printing from the Computer when the Access Control is Valid For Windows Only You need to ...

Page 38: ...the numeric keypad on the control panel E Select Layout and then select the appropriate layout such as 2 up copying F Make the appropriate copy settings Select Settings to make more detailed settings Note Press Preview to preview the copy results before you start copying You can save your copy settings as a preset Presets on page 111 G Press one of the x buttons to set the color mode and then star...

Page 39: ...ins the image you want to print Images are sorted by the date they were taken To select another group select the menu as shown below Memory Device JPEG Options Select Group E Select the image you want to print F Enter the number of prints by using the numeric keypad on the control panel G Press Settings to make print settings or press Adjustments to make color adjustment settings Note For more inf...

Page 40: ...ings to make the print settings Note For detailed settings items refer to the Memory Device mode menu list Memory Device Mode on page 98 I Press Proceed then confirm the print settings J Press one of the x buttons to set the color mode and then start printing Note If a password is set for the PDF enter the password Printing from Your Computer Printer Driver and Status Monitor Theprinterdriverletsy...

Page 41: ...e settings that apply to all of your Windows applications access the printer driver from the desktop or the taskbar Refer to the following sections to access the printer driver Note Screen shots of the printer driver windows in this User s Guide are from Windows 7 From Windows applications A Click Print or Print Setup on the File menu B In the window that appears click Printer Setup Options Prefer...

Page 42: ...click on the product or press and hold the product and then select Printer properties Windows 7 and Server 2008 R2 Click the start button select Devices and Printers and then right click the product and select Printer properties Windows Vista and Server 2008 Click the start button select Control Panel and then select Printer from the Hardware and Sound category Then right click the product and sel...

Page 43: ... Preferences on the Apple menu and then click Print Fax SelectyourproductfromthePrinterslistbox clickOptions Supplies Utility andthenclick Open Printer Utility For Mac OS X 10 5 click System Preferences on the Apple menu and then click Print Fax Select your product from the Printers list box click Open Print Queue and then click Utility button Basic Operations Basic printing Follow the steps below...

Page 44: ...ws on page 42 A Open the file you want to print B Access the printer settings Accessing the printer driver for Windows on page 41 C Click the Main tab D Select the appropriate Paper Source setting E SelecttheappropriateDocumentSizesetting Youcanalsodefineacustompapersize Fordetails seetheonline help F Select Portrait tall or Landscape wide to change the orientation of your print Note Select Landsc...

Page 45: ...ing high density data on plain paper letterhead or preprinted paper select Standard Vivid to make your printout vivid I Click OK to close the printer settings window Note To make changes to advanced settings refer to the relevant section J Print your file Basic product settings for Mac OS X Note Screen shots of the printer driver windows in this manual are from Mac OS X 10 7 A Open the file you wa...

Page 46: ... this dialog box C Select the product you are using as the Printer setting Note Depending on your application you may not be able to select some of the items in this dialog box If so click Page Setup on the File menu of your application and then make suitable settings D Select the appropriate Paper Size setting E Select the appropriate Orientation setting Note Select landscape orientation when pri...

Page 47: ... printing high density data on plain paper letterhead or preprinted paper select Standard Vivid to make your printout vivid J Click Print to start printing Canceling printing If you need to cancel printing follow the instructions in the appropriate section below Using the product button Press y to cancel a print job in progress Using the product s status menu You can cancel a print job in progress...

Page 48: ...r Windows on page 154 B Click the Print Queue button The Windows Spooler appears C Right click on the job you want to cancel and then select Cancel For Mac OS X Follow the steps below to cancel a print job Note If you havesent a print job froma Mac OSX10 6or10 5 8through the network you maynot beable to cancel printing from the computer Press y on the product s control panel to cancel a print job ...

Page 49: ...Only Printer driver presets make printing a snap You can also create presets of your own Product settings for Windows A Access the printer settings Accessing the printer driver for Windows on page 41 B Select a Printing Presets in the Main tab Product settings are automatically set to the values displayed in the pop up window User s Guide Printing 49 ...

Page 50: ...ink may bleed through to the other side of the paper The surface of the paper may be smeared during 2 sided printing Note for Windows Four types of 2 sided printing are available automatic standard automatic folded booklet manual standard and manual folded booklet Manual 2 sided printing is available only when EPSON Status Monitor 3 is enabled To enable the status monitor access the printer driver...

Page 51: ...stment window The actual binding margin may be different from the specified settings depending on your application Experiment with a few sheets to examine actual results before printing the entire job Manual 2 sided printing allows you to print the even numbered pages first When you print odd numbered pages a blank sheet of paper is output at the end of the print job When you are printing manually...

Page 52: ...geDocumentandFittoPageintheMoreOptionstab andthenselectthesizeofthepaper you are using from Output Paper Note If you want to print a reduced image with centering select Center C Check the other settings and print Product settings for Mac OS X A Access the Print dialog box Accessing the printer driver for Mac OS X on page 43 B Choose Scale to fit paper size for Destination Paper Size in the Paper H...

Page 53: ... driver for Windows on page 41 B Select 2 Up or 4 Up as Multi Page in the Main tab C Click Page Order and make the appropriate settings D Check the other settings and print Product settings for Mac OS X A Access the Print dialog box Accessing the printer driver for Mac OS X on page 43 B Select the desired number of Pages per Sheet and the Layout Direction page order in the Layout pane C Check the ...

Page 54: ...markFeaturesontheMoreOptionstab andthenselectanAnti CopyPatternfromtheAnti Copy Pattern list Note This feature is available only with the following settings selected Paper Type plain papers Quality Standard Auto 2 Sided Printing Off Color Correction Automatic If you want to create your own watermark click Add Delete For more details about each setting see the online help C Click Settings and make ...

Page 55: ...wn watermark click Add Delete For more details about each setting see the online help Saved watermarks can only be used with the printer driver in which you saved the settings Even if multiple printer names are set for a printer driver the settings are only available for the printer name in which you saved the settings When sharing the printer on a network you cannot create a user defined watermar...

Page 56: ... number of copies is printed D Click OK to return to the More Options window E Click OK to close the printer settings window and print Printing Confidential Jobs This function is only available for the WF 5620 Series and WF 5690 Series This function allows you to set a password when sending a job When a password is set the job cannot be printed until the password is entered on the product s contro...

Page 57: ...of the settings Anti Copy Pattern Watermark Header Footer Color 2 sided printing Multi Page Note You need to logon as an administrator in Windows A Windows 8 and Server 2012 Select Desktop Settings charm ControlPanel and thenselect DevicesandPrinters from the Hardware and Sound category Windows 7 and Server 2008 R2 Click the start button and then select Devices and Printers Windows Vista and Serve...

Page 58: ...line help D Click OK Using the PostScript Printer Driver See the following for details on installing the PostScript printer driver Installing the PostScript Printer Driver on page 139 Using the Epson Universal P6 Printer Driver See the following for details on installing the Epson Universal P6 Printer Driver Installing the Epson Universal P6 Printer Driver for Windows Only on page 143 Note Wheneve...

Page 59: ...ce E Press Format and then select the file format you want to use to save scanned data to the memory device F Press Settings and then make the appropriate scan settings Note When PDF is selected as the file format security settings become available allowing you to create a password protected PDF Select PDF Settings G Press one of the x buttons to set the color mode and then start scanning Your sca...

Page 60: ...ate scan settings G Press one of the x buttons to set the color mode and then start scanning Your scanned image is saved Scanning to an email The Scan to Email function allows you to send scanned image files by email directly from the product through a preconfigured email server Note Before using this function make sure you have configured the Email Server Settings and that the Date Time and Time ...

Page 61: ...ax Size Select a larger size if you often send large files When PDF is selected as the file format security settings become available allowing you to create a password protected PDF Select PDF Settings J Press one of the x buttons to set the color mode and then start scanning Your scanned image is sent by email Scanning to Cloud For instruction on using Scan to Cloud visit the Epson Connect portal...

Page 62: ...select field again F Press one of the x buttons The scanned image is saved to the destination you specified Scanning to a computer WSD Note This function is only available for computers running Windows 8 Windows 7 or Vista To use this function you need to setup WSD for your computer in advance For more information see the online Network Guide A Place original Placing Originals on page 33 B Enter S...

Page 63: ...s 8 and Server 2012 Enter EPSON Scan Settings in the search charm and then select the software B Select Access Control C Enter the User Name and Password and then click OK Note If you do not know the user name and password contact your printer administrator Scanning in Office Mode Office Mode lets you quickly scan text documents without previewing your image Note If you want to install Epson Scan ...

Page 64: ...File Save Settings window select the Type setting and then click OK Note If the Show this dialog box before next scan check box is cleared Epson Scan starts scanning immediately without displaying the File Save Settings window You can create a password protected PDF file Select the Security tab in PDF Plug in Settings See the Help for more details on Epson Scan When you select Skip Blank Page any ...

Page 65: ...n a preview image This mode is recommended for advanced users Note If you want to install Epson Scan on Windows Server 2012 Server 2008 or Server 2003 you have to install Desktop Experience first See the Help for more details on Epson Scan A Place your original s Placing Originals on page 33 B Start Epson Scan Starting Epson Scan Driver on page 72 User s Guide Scanning 65 ...

Page 66: ...C Select Professional Mode from the Mode list D Select the Document Source setting E Select Photo or Document as the Auto Exposure Type setting F Select the Image Type setting User s Guide Scanning 66 ...

Page 67: ... s as the Target Size setting if necessary You can scan your images at their original size or you can reduce or enlarge their size by selecting Target Size J Adjust the image quality if necessary Image Adjustment Features on page 67 K Click Scan L In the File Save Settings window select the Type setting and then click OK Note If the Show this dialog box before next scan check box is cleared Epson ...

Page 68: ...s individually Image Adjustment Adjusts brightness and contrast and the balance of red green and blue colors in the overall image Color Palette Provides a graphical interface for adjusting mid tone levels such as skin tones without affecting the highlight and shadow areas of the image Unsharp Mask Sharpens the edges of image areas for an overall clearer image User s Guide Scanning 68 ...

Page 69: ...cklight Correction Removes shadows from photos that have too much background light Dust Removal Removes dust marks from your originals automatically Text Enhancement Enhances text recognition when scanning text documents Auto Area Segmentation Makes Black White images clearer and text recognition more accurate by separating the text from the graphics User s Guide Scanning 69 ...

Page 70: ... the image s and rotates the image s if necessary Note Some of the settings that you change after previewing an image are reset if you change the preview mode Depending on your document type and the Epson Scan mode you are using you may not be able to change the preview type Ifyoupreviewimage s withoutthePreviewdialogdisplayed image s aredisplayedinthedefaultpreviewmode Ifyou preview with the Prev...

Page 71: ...quees up to 50 on each image to scan different image areas as separate scan files To move the marquee position your cursor inside the marquee The pointer becomes a hand Click and drag the marquee to the desired location To resize the marquee position your cursor over the edge or corner of the marquee The pointer becomes a straight or angled double arrow Click and drag the edge or corner to the des...

Page 72: ...tarting Other Scanning Software Note Some scanning software may not be included in some countries Document Capture Pro Only available for Windows users Thissoftwareallowsyoutorearrangepagesorcorrectrotationforimagedata andthensavethedata senditbye mail send it to a server or send it to a cloud service You can also register frequently used scanning settings to simplify scanning operations You can d...

Page 73: ...How to access the help Select Help from the menu on the software screen to display the Help User s Guide Scanning 73 ...

Page 74: ...When using fiber optic digital services When adapters such as terminal adapters VoIP adapters splitters or DSL router are connected between the telephone wall jack and the product Phone cable Use a phone cable with the following interface specification RJ 11 Phone Line RJ 11 Telephone set connection Dependingon the area aphone cablemay be includedwiththe product If so usethat cable You may needto ...

Page 75: ...oduct For more information consult the documentation that came with your modem adapter or router cImportant When connecting to a DSL line you may need to use a separate DSL filter When using a DSL filter connect a phone cable from the DSL filter to the product s LINE port Connecting a phone device After you connect the product to the phone line follow the procedure below to connect your telephone ...

Page 76: ...t s Rings to Answer setting Setting the number of rings to answer on page 79 Two phone lines example of ISDN Connect a second phone cable to your telephone or answering machine and to the port on the terminal adapter or ISDN router Setting Up for Faxing Basic settings This section describes the minimum settings required for using the fax features Note The Lock Setting function in the Admin Setting...

Page 77: ...n of the fax You can change the header information later Access the menu as shown below Setup System Administration Fax Settings Basic Settings Header G If you have subscribed to a distinctive ring service from your telephone company select Proceed in the DRD Setting screen Select the ringpatternto be used for incoming faxes or select On andthen go to Step 10 If you do not need to set this option ...

Page 78: ...n check the settings you made and then select Proceed Press to correct or change the settings K Follow the on screen instructions to run Check Fax Connection and print a report of the check result If there are any errors reported try the solutions on the report and then run the check again Note If the Select Line Type screen is displayed see the following section Setting the line type on page 78 I...

Page 79: ...tering an actual code using may help avoid connection problems Setting the number of rings to answer If you have connected anexternal answering machine and selected toreceive faxes automatically make sure the Rings to Answer setting is correct cImportant The Rings to Answer setting indicates the number of rings that must occur before the product automatically receives a fax If the connected answer...

Page 80: ...fault settings for sending faxes such as the resolution and the document size Setup System Administration Fax Settings User Default Settings Settings for receiving faxes Changing received fax output settings Bydefault theproductprintseveryfaxreceived Youcanchangethesettingstosavereceivedfaxesintheproduct s memory on a computer or to an external memory device Outputting received faxes on page 88 Se...

Page 81: ...er installing FAX Utility follow the procedure below to add the fax driver A Select Apple System Preference Print Scan Print Fax for OSX10 6 or 10 5 to display the printer list B Click the add button C Click Default when the add printer screen is displayed D When the PC FAX Driver is displayed in the list select it and then click Add Note It may take a while before the PC FAX Driver is displayed T...

Page 82: ...ients by name index name or entry number After selecting recipients press Proceed Selecting from the sent fax history PressHistorytodisplaythesentfaxhistory Selectarecipientfromthelist press Menu on the Details screen and then select Send to this number Note To delete entered recipients press the fax number entry field and select the recipient you want to delete from the destination list Then pres...

Page 83: ...scanned image to its memory If the Save Failure Data option is enabled faxes that failed to be sent are stored You can resend these stored faxes from the Status Menu screen Setup System Administration Fax Settings Send Settings Save Failure Data Other options Using handy fax features This section describes how to use other handy fax features to improve your productivity Note The Lock Setting funct...

Page 84: ...the Priority Send or Direct Send option enabled Sending different sized documents using the ADF Continuous Scan from ADF If you place different sized documents in the ADF atthe same time they may not besent at their original sizes To senddifferent sizeddocumentsusingtheADF firstenableContinuousScanfromADFoptionfromtheFaxSend Settings menu The product will then ask you if you want to scan another p...

Page 85: ...lling Send and then On D Press Menu andthenselectFaxSendSettingstochangethefaxtransmissionsettings suchastheresolution if necessary See the menu list for an explanation of each of the settings Fax Mode on page 99 E Press x B W to start scanning the document The scanned document is stored until you delete it To delete the stored document access it from Status Menu Checking fax jobs that are ongoing...

Page 86: ...umber and fax number of the recipient is the same you can send a fax after talking over the phone with the recipient A Place original Placing Originals on page 33 B Dial the number from the phone connected to the product You can talk over the phone with the recipient if needed C Press Start Fax on the LCD screen of the product D Select Send E When you hear a fax tone press x Color or x B W to star...

Page 87: ...e recipients F Specify the content of the cover sheet as needed For Mac OS X skip this step G Click Send or Fax to send the fax The fax job is sent to the product Note for the WF 5620 Series WF 5690 Series For Windows if the printer s Access Control is set to On FAX Utility performs user authentication based on the the user name and password set in the printer driver Note WindowsFAXUtilityallowsyo...

Page 88: ...Admin Settings menu allows an administrator to password protect the settings from being changed System Administration Settings on page 102 A Enter Setup mode from the Home menu B Select System Administration C Select Fax Settings D Select Output Settings E Select Fax Output F Check the current settings displayed on the LCD screen and press Settings to change the settings G Select one all or combin...

Page 89: ...External USB device on page 190 cImportant Because the product temporarily saves received faxes in its memory until they are saved to the storage device the memory may become full if you do not insert the device for an extended period of time Note for the WF 4630 Series WF 4640 Series WF 5620 Series Received faxes cannot be printed directly from the product s control panel as they are saved in the...

Page 90: ...ers from viewing the received faxes Setup System Administration Fax Settings Security Settings Inbox Password Settings Follow the steps below to view the received faxes A Check the icon on the Home screen It stays on if there are any unread or unprinted faxes in the product s memory B Enter Fax mode from the Home menu C Select Open Inbox D Enter the administrator password if the Inbox has been pas...

Page 91: ...enu and then select Polling Receive D Select On E Enter the fax number F Press x Color or x B W to start receiving the fax Receiving a fax manually If your phone is connected to the product and the Receive Mode has been set to Manual you can receive fax data after the connection is made A Load paper Skip this step if you have set the product not to print the received faxes in the Fax Output settin...

Page 92: ...rams select Epson Software and then click FAX Utility For Windows8 right click on the Start screen or swipefrom the bottom or top edge on the Start screen and select All apps Epson Software FAX Utility Server OS is not supported Mac OS X ClickSystemPreference clickPrint FaxorPrint Scan andthenselectFAX yourprinter fromPrinter Thenclick as follows Mac OS X 10 6 x 10 7 x 10 8 x Option Supplies Utili...

Page 93: ...ctions Checking received faxes in the Inbox You can view received faxes saved in the product s memory Inbox Press on the control panel select Job Storage and then select Inbox You can also access the Inbox from the Fax mode Viewing received faxes on the LCD screen on page 90 Printing a fax report Printing a fax log automatically You can set to print fax log report automatically A Enter Setup mode ...

Page 94: ...s you want to print Fax Settings List Prints the current fax settings Fax Log Displays or prints a history of sent and received fax jobs Last Transmission Prints a report for the previous fax that was sent or received through polling Stored Fax Documents Prints a list of the fax jobs currently stored in the product s memory Protocol Trace Prints a detailed report for the previous fax that was sent...

Page 95: ...t to register Note You can register 200 entries including individual entries and group entries F Enter a name to identify the entry in Name You can enter up to 30 characters G Enter a word to identify the entry in Index Word You can enter up to 30 characters This index word can be useful when searching for an entry from the contact list H Enter the other settings according to the function you sele...

Page 96: ...rom the Home menu E Select the entry number that you want to register Note You can register 200 entries including individual entries and group entries F Enter a name to identify the group entry in Name You can enter up to 30 characters G Enter a word to identify the entry in Index Word You can enter up to 30 characters This index word can be useful when searching for an entry from the contact list...

Page 97: ... Zoom Select the amount of enlargement or reduction Paper Source Select the paper source that you want to use When you select Auto paper is fed automatically according to the paper settings that you made for the paper source 2 Sided Select double sided layout When you select 1 2 Sided or 2 1 Sided press Advanced and make the appropriate duplex settings Document Orientation Select the document orie...

Page 98: ... Sided Select On to perform 2 sided printing This can be set only when the Format is set to PDF Print Order Select Last Page on Top to print from the last page of a document Select First Page on Top to print from the first page of a document Image Adjustments Fix Photo Select the image fixing method Fix Red Eye Select On to fix a red eye photo automatically Options Select Images Select this to sel...

Page 99: ...es waiting to be sent Using handy fax features on page 83 ContinuousScanfromADF Select On to let the product ask you if you want to scan another page each time scanning the documents in the ADF is finished Using handy fax features on page 83 Transmission Report Select whether or not to print a report each time after sending a fax is finished By default the product prints a report only when an erro...

Page 100: ...Port Number Enter a port number Format Select the file format for the scanned image When you select TIFF Multi Page the image is scanned in monochrome Menu File Settings Enter the prefix for the file name in Filename Prefix Basic Settings See the Scan to Email menu list Scan Report Prints up to 30 reports of folder logs that contain the scanning date location and scanning result Scan to Email Menu...

Page 101: ... creates a PDF that requires a password to open Permissions Password creates a PDF that requires a password when printing or editing the PDF Attached File Max Size Select the maximum size of the attached file Selectalargersizeifyouoftensendlargefiles Scan Report Prints up to 250 reports of email logs that contain the scanning date ad dress and scanning result Scan to Cloud For instruction on using...

Page 102: ...ct PCL Font List Prints a sheet showing the PCL font list available for the product Network Status Wi Fi Network Status You can see the current network settings and print a network status sheet Wi Fi Direct Status Email Server Status You can see the current email server settings Epson Connect Status You can check whether your printer is registered or connected to Epson Connect or Google Cloud Prin...

Page 103: ...g USB communicationwithacomputeraftertheprinterreceivesaprintjobfrom the computer In PS3 PCL printing the end of a job is sometimes not clearly defined which causes endless USB communication When this oc curs theprinterendscommunicationafterthespecifiedtimehaselapsed Enter 0 zero to disable the timeout feature Printing Language 1 Set the printing language for the USB interface and Network interfac...

Page 104: ...the Home menu after three minutes of inactivity Wi Fi Network Settings Wi Fi Network Status You can see the current network settings and print a networks status sheet Wi Fi Setup Wi Fi Setup Wizard For details on the setting items see the online Network Guide Push Button Setup WPS PIN Code Setup WPS Wi Fi Auto Connect Disable Wi Fi Network problems may be resolved by disabling or ini tializingtheW...

Page 105: ...ttings Batch Send Select On to sort faxes waiting to be sent in the memory by recipient and then send them as a batch Using handy fax features on page 83 Save Failure Data Select On to save faxes that failed to be sent in the product smemory YoucanresendthefaxesfromStatus Menu Using the status menu on page 92 Receive Settings Receive Mode Setting up the receive mode on page 87 DRD See Step 7 in th...

Page 106: ...ption may not be available Print Suspend Time Select a time period to stop automatic printing of faxes or reports during that time Received faxes are saved in the product s memory Make sure there is enough free memory before using this function Forwarding Report Select whether to print a report each time after a re ceived fax is forwarded By default the product only prints a report when an error o...

Page 107: ...ep 5 and 6 of the following section Using the Fax Setting Wizard on page 77 Security Settings Direct Dialing Restrictions Select On to disable the manual entry of recipient s fax numbers allowing the operator to select recipients only from the Contacts List or sent history Select Enter Twice to require the operator to enter the fax number twice to prevent a mistake Confirm Address List Select On t...

Page 108: ...ank Page Select On to skip blank pages automatically PDL Print Configuration 1 Common Settings Paper Size Select the paper size Paper Type Select the paper type Orientation Select the orientation of your print Quality Select the print quality Ink Save Mode Select On to save ink Print Order Select Last Page on Top to print from the last page of a document Select First Page on Top to print from the ...

Page 109: ...nt you selected in Font Source and Font Number is not available in the new SymbolSetsetting theFontSourceand the Font Number settings are automaticallyreplacedwiththedefault value IBM US Form Set the number of lines for the selected paper size and orientation This also causes a line spacing VMI change and the new VMI value is stored in the printer Thismeansthatlaterchangesin the Page Size or Orien...

Page 110: ...isdetermined basedonthesizeofthefirstpagethatis printed Security Settings 2 Access Control Select whether to set access control on the printer When this is On en tering password is necessary when using the printer Also set when this is On also set whether to permit jobs without Au thentication Delete All Confidential Jobs Select to delete all confidential jobs stored in the Confidential Job of Sta...

Page 111: ... folders and fax numbers is also included in the preset Follow the steps below to create a preset PressPresetsontheHomescreen selectAddNew andthenselectafunction Thetopscreenoftheselectedfunctionis displayed Make your preferred settings and then press Save Enter a name to identify the preset and then press Save Note You can also create presets in each function mode by pressing Presets on the top s...

Page 112: ...Cyan Magenta Yellow WF 4630 WF 4640 WF 5690 786 786XL 788XXL 786 786XL 788XXL 786 786XL 788XXL 786 786XL 788XXL Note Not all cartridges are available in all regions Color Black Cyan Magenta Yellow Cartridge life For best results use up ink cartridge within six months of opening the package Temperature Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Freezing 10 C 14 F Ink thaws and is usable af...

Page 113: ...tridge otherwise you may not be able to print normally Do not touch the green chip on the side of the cartridge Doing so may prevent normal operation and printing Thechip on this ink cartridge retainsavarietyof cartridge relatedinformation suchastheinkcartridgestatus so that the cartridge may be removed and reinserted freely If you remove an ink cartridge for later use protect the ink supply area ...

Page 114: ... out When color ink is expended and black ink still remains you can continue printing temporarily with black ink only Temporary Printing with Black Ink When Color Ink Cartridges are Expended on page 118 Never turn off the printer while replacing the ink cartridge Doing so may damage the green chip on the ink cartridge and the printer may not print properly You cannot use the cartridges that came w...

Page 115: ...he Maintenance tab and then Monitoring Preferences On the Monitoring Preferences screen clear the See Low Ink Reminder alerts check box To check the ink cartridge status do one of the following Open the printer driver click the Main tab and then click the Ink Levels button Double click the product shortcut icon on your Windows taskbar To add a shortcut icon to the taskbar see the following section...

Page 116: ...tended Settings window check the Enable EPSON Status Monitor 3 check box Depending on current settings the simplified status monitor may be displayed Click the Details button to display the window above The ink levels displayed are an approximate indication For Mac OS X You can check the ink cartridge status using EPSON Status Monitor Follow the steps below A Access the Epson Printer Utility 4 Acc...

Page 117: ...theinkcartridge status click Update The ink levels displayed are an approximate indication Using the control panel A Press on the control panel B Select Printer Information Note The ink levels displayed are an approximate indication The status icon on the right of the LCD screen indicates the status of the maintenance box User s Guide Replacing Ink Cartridges 117 ...

Page 118: ... The actual amount of time will vary depending on the usage conditions images printed print settings and frequency of use For Windows Note for Windows This function is available only when EPSON Status Monitor 3 is enabled To enable the status monitor access the printer driverandclicktheMaintenancetabfollowedbytheExtendedSettings button IntheExtendedSettingswindow checkthe Enable EPSON Status Monit...

Page 119: ...n the network you may need to cancel the print job at the product B Load plain paper or envelope C Access the printer settings Accessing the printer driver for Windows on page 41 D Click the Main tab and make suitable settings E Select plain papers or Envelope as the Paper Type setting F Select the Grayscale as the Color setting G Click OK to close the printer settings window User s Guide Replacin...

Page 120: ... error message is displayed prompting you to cancel the print job click Delete and follow the steps below to reprint the document with black ink Note If the error stating that a color ink cartridge is expended originates with another computer on the network you may need to cancel the print job at the product For Mac OS X 10 8 Click the button and if an error message appears click OK Follow the ste...

Page 121: ...og box G Select the product you are using as the Printer setting and then make suitable settings H Select Print Settings from the pop up menu I Select plain papers or Envelope as the Media Type setting J Select the Grayscale check box K Click Print to close the Print dialog box Conserving Black Ink When the Cartridge Is Low For Windows Only Note for Windows This function is available only when EPS...

Page 122: ... You will seethe same window thenext time you print a similar job Click the No button to continue using the remaining black ink for the job you are printing You will see the same window the next time you print a similar job and again have the option to conserve black ink Click Disable this feature to continue using the remaining black ink Replacing an ink cartridge When ink cartridges become low o...

Page 123: ...e black ink cartridge Replace the cartridge appropriate to your situation Removed ink cartridges may have ink around the ink supply port so be careful not to get any ink on the surrounding area when removing the cartridges C Removethereplacementinkcartridgefromitspackage Donottouchthegreenchiponthesideofthecartridge Doing so may prevent normal operation and printing Note Do not shake used ink cart...

Page 124: ...r Push the cartridge until it clicks into place Note If Check is displayed on the product s control panel press it to check if the cartridges are installed correctly F Close the front cover Note Do not turn off the product while the power light is flashing Ink cartridge replacement is complete The printer will return to its previous status User s Guide Replacing Ink Cartridges 124 ...

Page 125: ... product to prevent getting an electric shock B Carefully remove the paper cassette unit from its carton and place it where you intend to set up the product Note Remove the protective materials from the unit Keep all protective materials in case you want to ship the optional paper cassette unit in the future C Align the corners of the product and the unit then lower the product gently onto the uni...

Page 126: ...the Print Scan Print Fax for OS X 10 6 or 10 5 icon B Select the printer from the list select Options Supplies OpenPrintQueue and then click Info for OS X 10 5 C Click the Driver tab and then select Cassette 2 as the Lower Cassette D Click the OK button Uninstalling the cassette unit Perform the installation procedure in reverse Checking the Print Head Nozzles If you find that the printout is unex...

Page 127: ...cated in the control panel B Make sure that A4 size paper is loaded in the paper cassette C Access the Epson Printer Utility 4 Accessing the printer driver for Mac OS X on page 43 D Click the Nozzle Check icon E Follow the on screen instructions Using the control panel Follow the steps below to check the print head nozzles using the product control panel A Make sure that no warnings or errors are ...

Page 128: ...roduct during head cleaning If the head cleaning is incomplete you may not be able to print Note Do not open the front cover during head cleaning Use the Nozzle Check utility first to confirm that the print head needs to be cleaned This saves ink Checking the Print Head Nozzles on page 126 Because print head cleaninguses some ink from all cartridges clean the print head only if quality declines fo...

Page 129: ...ollow the steps below to clean the print head using the Head Cleaning utility A Make sure that no warnings or errors are indicated in the control panel B Access the Epson Printer Utility 4 Accessing the printer driver for Mac OS X on page 43 C Click the Head Cleaning icon D Follow the on screen instructions Using the control panel Follow the steps below to clean the print head using the product co...

Page 130: ...n the paper cassette 1 C Right click the product icon on the taskbar then select Print Head Alignment If the product icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 42 D Follow the on screen instructions to align the print head Using the Print Head Alignment utility for Mac OS X Follow the steps below to align the print head using t...

Page 131: ...or Horizontal Alignment and then follow the on screen instructions to print an alignment pattern Note Ifyourprintoutslookblurryorverticalruledlinesappearmisaligned selectVerticalAlignment Ifyouseehorizontal banding at regular intervals select Horizontal Alignment G When you selected Vertical Alignment find the most solid pattern in each of 1 to 6 groups then enter the pattern number When you selec...

Page 132: ... Web browser and search for the product Example IPv4 http 192 168 11 46 IPv6 http fe80 226 abff feff 37cd Note You can check your product s IP address on the product s control panel or by printing a network status sheet Setup Network Status Wi Fi Status When the product is found successfully the product s web page is displayed Select the menu you want The web page also allows you to check the prod...

Page 133: ... the product Note Close the rear paper feed after you use the product to protect the product from dust Use a soft dry clean cloth to clean the touchscreen Do not use liquid or chemical cleaners Use a soft dry clean cloth to clean the surface of the scanner glass If straight lines appear in the printout or the scanned data clean the small scanner glass on the left carefully If the glass surface is ...

Page 134: ...f lubrication is needed A Make sure that no warnings or errors are indicated in the control panel B Load several sheets of A4 size plain paper in paper cassette 1 Loading Paper into the Paper Cassette on page 28 Note If you are having problems feeding the paper and have a cleaning sheet that came with your Epson genuine paper load the cleaning sheet in the rear paper feed slot instead of the plain...

Page 135: ...box away from direct sunlight In some print cycles a very small amount of surplus ink may be collected in the maintenance box To prevent ink leakage from the maintenance box the product is designed to stop printing when the absorbing capacity of the maintenance box has reached its limit Whether and how often this is required will vary according to the number ofpagesyouprint thetypeofmaterialthatyo...

Page 136: ...te If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water E Put the used maintenance box in the plastic bag provided with the replacement box and dispose of it properly Note Do not tilt the used maintenance box until after it is sealed in the plastic bag User s Guide Maintaining Your Product and Software 136 ...

Page 137: ...its original box or one of a similar size cImportant When storing or transporting the product avoid tilting it placing it vertically or turning it upside down otherwise ink may leak Leavetheinkcartridgesinstalled Removingthecartridgescandryouttheprintheadandmaypreventtheproduct from printing A Make sure the product is off B Unplug its power cord and disconnect all other cables from the product C R...

Page 138: ...on your computer For Windows A Windows 8 and Server 2012 Select Desktop Settings charm and Control Panel Windows 7 Vista and Server 2008 Click the start button and select Control Panel Windows XP and Server 2003 Click Start and select Control Panel B Windows 8 Windows 7 Vista Server 2012 and Server 2008 Select Uninstall a program from the Programs category Windows XP Double click the Add or Remove...

Page 139: ...ollowing Epson website to download and install the software http support epson net setupnavi Installing the PostScript Printer Driver This driver is only available for the WF 5690 Series System requirements Printer hardware requirements Recommended Memory Standard 128 MB for duplex printing of image data at Fine Computer system requirements System Requirements on page 181 Note Ifyouusebinarydatafo...

Page 140: ...ws 8 and Server 2012 Select Desktop Settings charm and Control Panel Click View devices and printers then click Add a printer button Windows 7 Click the start button select Devices and Printers and click the Add a printer button WindowsVista WindowsXP Server2008 ClickStart pointtoPrinterandFaxes andclickAddaprinterin the Printer Tasks menu Windows Server 2003 Click Start point to Settings and clic...

Page 141: ...ngs charm and Control Panel Click View devices and printers then click Add a printer button Windows 7 Click the start button select Devices and Printers and click the Add a printer button WindowsVista WindowsXP Server2008 ClickStart pointtoPrinterandFaxes andclickAddaprinterin the Printer Tasks menu Windows Server 2003 Click Start point to Settings and click Printers Then double click the Add Prin...

Page 142: ...ter After installing the PostScript 3 printer driver you need to select the printer Note YouneedtomakethesettingsforyourinstalledoptionsmanuallywhentheprinterisconnectedusingUSB IPprinting or Bonjour Make sure to specify ASCII as the data format in the application A Open the System Preferences and then double clickthePrint Fax Print Scan forMac OSX10 8 or 10 7 icon The Print Fax Print Scan for Mac...

Page 143: ...install it http www epson eu Support Europe http support epson net outside Europe B If your CD DVD drive is D double click EP_P6x86 exe in the D Driver PCLUniversal Win32 for 32 bit Windows OS or EP_P6x64 exe in the D Driver PCLUniversal Win64 for 64 bit Windows OS Note Change the drive letter as needed for your system Follow the on screen instructions After the installation is done access your pr...

Page 144: ...t Uninstall a program from the Programs category Windows XP Double click the Add or Remove Programs icon Windows Server 2003 Click the Add or Remove Programs icon E Select the software you want to uninstall such as your product s driver and the application from the list displayed F Do one of the following Windows 8 Windows 7 Server 2012 and Server 2008 Select Uninstall Change or Uninstall Windows ...

Page 145: ... all running applications B Double click the Uninstaller icon in your Mac OS X hard drive C Selectthecheckboxesforthesoftwareyouwanttouninstall suchastheprinterdriverandtheapplication from the list displayed D Click Uninstall E Follow the on screen instructions If you cannot find the software you want to uninstall in the Uninstaller window double click the Applications folder in your Mac OS X hard...

Page 146: ...rom it To update the information displayed eject and reload the storage device Copying Files Between a Storage Device and Your Computer Note If Memory Device setting in the System Administration Settings has been set to Disable the product does not recognize the storage device if it is inserted Copying files to your computer A Make sure the product is turned on and a storage device is inserted or ...

Page 147: ...ory device If USB is selected from the File Sharing menu you cannot write to the memory device from a computer connected through a network To give write access to the network computer change the setting to Wi Fi Network A Make sure the product is turned on and a storage device is inserted or connected B Windows 8 and Server 2012 Right click on the Start screen or swipe from the bottom or top edge ...

Page 148: ...nd drag them to the folder on your storage device cImportant For Mac OS X users Whenyouremovethestoragedevice alwaysdragtheremovablediskiconon yourdesktopintothetrashbefore you remove the storage device or you may lose data on it User s Guide Transferring Data Using an External Storage Device 148 ...

Page 149: ...e is not connected No dial tone detected No dial tone detected error occurs on page 178 Combination of the IP address and the subnet mask is invalid See your documentation Refer the online Network Guide Communication error Authentication error DNS error See the solution in the following section Error Code on the Status Menu on page 149 Recovery Mode The firmware update has failed You will need to ...

Page 150: ...bwasprintedononesideonlybecausethe paper loaded does not support double sided printing 111 Short of available memory Reduce the size of the print job 201 The memory is full Memory full error occurs on page 179 202 The line was disconnected by the recipient machine Wait for a moment and then try again 203 The product cannot detect the dial tone Check the phone line is connected correctly Connecting...

Page 151: ... has occurred Check the product s DNS settings from the control panel Select the menu as shown below Setup System Administration Wi Fi Network Settings Advanced Setup DNS Server Check the DNS settings for the server the computer or the access point 312 412 An authentication error has occurred Check the product s Email Server settings Select the menu shown as below to run the connection check Setup...

Page 152: ...igher Compression Ratio 328 428 Thedestinationwaswrongorthedestinationdid not exists Check the entered folder path the user name and the password is correct 331 Acommunicationerroroccurredwhileacquiring the destination list Makesuretheproductisconnectedtothenetworkcorrectly For details see the Network Guide 332 There is not enough storage space available to savethescanneddatainthedestinationstorag...

Page 153: ...ems is provided by online problem solving the control panel or the status monitor Refer to the appropriate section below If you have a specific problem relating to print quality a printing problem not related to print quality or a paper feeding problem or if the product does not print at all refer to the appropriate section To solve a problem you may need to cancel printing Canceling printing on p...

Page 154: ...see the following section From the shortcut icon on the taskbar on page 42 Open the printer driver click the Maintenance tab then click the EPSON Status Monitor 3 button When you access EPSON Status Monitor 3 the following window appears Note If EPSON Status Monitor 3 does not appear access the printer driver and click the Maintenance tab and then the Extended Settings button In the Extended Setti...

Page 155: ... ink cartridges by clicking Information Maintenance Box Service Life EPSON Status Monitor 3 provides a graphic display of the maintenance box status Technical Support Click Technical Support to access the Epson technical support website Print Queue You can view Windows Spooler by clicking Print Queue For Mac OS X Follow these steps to access EPSON Status Monitor A Access the Epson Printer Utility ...

Page 156: ... to button appears Click How to and EPSON Status Monitor will lead you step by step through the ink cartridge or maintenance box replacement procedure Paper Jams Caution Never touch the buttons on the control panel while your hand is inside the product Note Cancel the print job if prompted by a message from the LCD screen or the printer driver After you have removed the jammed paper press the butt...

Page 157: ... the rear unit at the same time and then pull the unit out B Carefully remove the jammed paper C Carefully remove the jammed paper D Push the button on either side of the rear unit at the same time and then reattach the unit User s Guide Troubleshooting for Printing Copying 157 ...

Page 158: ...B Remove all of the paper inside including any torn pieces C Close the front cover If the jammed paper remains near the output tray carefully remove the paper Removing jammed paper from the paper cassette A Pull out the paper cassette User s Guide Troubleshooting for Printing Copying 158 ...

Page 159: ...aper into the Paper Cassette on page 28 D Keep the cassette flat and insert it back into the printer carefully and slowly Removing jammed paper from the Automatic Document Feeder ADF A Remove the stack of paper from the ADF input tray B Open the ADF cover User s Guide Troubleshooting for Printing Copying 159 ...

Page 160: ...d paper If you do not open the cover the printer may be damaged C Carefully remove the jammed paper D Close the ADF cover E Open the document cover F Carefully remove the jammed paper G Close the document cover User s Guide Troubleshooting for Printing Copying 160 ...

Page 161: ...aper is face up in the rear paper feed The paper stack was fanned before loading For plain paper do not load paper above the line just under the H arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting Paper on page 24 The edge guides are snug against the edges of the paper The product is on a flat stable sur...

Page 162: ... printer settings window and then print your file Print Preview window opens F Selectapagethathasalreadybeenprintedinthepagelistboxontheleftside andthenselectRemovePagefrom the Print Options menu Repeat this step for all the pages that have already been printed G Click Print on the Print Preview window Print Quality Help If you are having print quality problems then compare it with the illustratio...

Page 163: ...ge 130 For best results use up ink cartridge within six months of opening the package Try to use genuine Epson ink cartridges Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in the product Selecting Paper on page 24 If a moire cross hatch pattern appears on your copy change the Zoom setting in the LCD menu or shift the position of you...

Page 164: ...ner glass Cleaning the exterior of the product on page 133 Incorrect or missing colors For Windows clear the Grayscale setting in the Main window in your printer driver For Mac OS X clear the Grayscale setting in Print Settings in the Print dialog box in your printer driver Adjust the color settings in your application or in your printer driver settings For Windows check the More Options window Fo...

Page 165: ...r and envelopes To display the Thick Paper and Envelopes click through the following menus System Preferences Print Scan for Mac OS X 10 8 or 10 7 or Print Fax for Mac OS X 10 6 or 10 5 8 your product in the Printers list box Options Supplies and then Driver Ifyouare printinghigh densitydataonplainpaperusingautomatic2 sidedprinting lowerthePrintDensityand choose a longer Increase Ink Drying Time i...

Page 166: ...ge 143 Printout has a slight slant Make sure that the paper is loaded into the rear paper feed or the paper cassette correctly Loading Paper into the Paper Cassette on page 28 Loading Paper and Envelopes into the Rear Paper Feed on page 31 IfDraftisselectedinQualityintheMainwindowinyourprinterdriver forWindows orinPrintQualityinPrint Settings for Mac OS X select another setting Size or position of...

Page 167: ...driver then reinstall it Uninstalling Your Software on page 143 Printing is too slow Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in the product Selecting Paper on page 24 Choose a lower print quality in the printer driver s Main window Windows or in the Print Settings dialog box from the printer driver s Print dialog box Mac OS X ...

Page 168: ...jammed paper Paper Jams on page 156 The ink cartridges are not expended If a cartridge is expended replace it Replacing an ink cartridge on page 122 You have followed any special loading instructions that came with your paper Clean the interior of the product Cleaning the interior of the product on page 134 Multiple pages feed For plain paper do not load paper above the line just under the H arrow...

Page 169: ...roduct Does Not Print All lights are off Press the P button to make sure the product is on Make sure that the power cord is securely plugged in Make sure that your outlet works and is not controlled by a wall switch or timer The control panel or lights are on Turn off the product and computer Make sure the product s interface cable is securely plugged in If you are using the USB interface make sur...

Page 170: ...dows if a large number of jobs are sent print data may not be sent correctly from the spooler In this case select Print directly to the printer from the printer s properties on the computer Accessing printer properties for Windows on page 42 If you cannot print text data even when Text detection is set to On from the product check that the Printing Language is set to PS3 System Administration Sett...

Page 171: ...ing plain papers quietly When plain paper is selected for the paper type in the printer driver try choosing Quiet Mode for quieter operations This will reduce the print speed For Windows select On as Quiet Mode in the Main tab of your printer driver ForMacOSX selectOnfromtheQuietMode TodisplaytheQuietMode clickthroughthefollowingmenus System Preferences Print Scan forMacOSX10 8or10 7 orPrint Fax f...

Page 172: ...Bhubonly Theproductmay not work properly when connected to the computer through more than one USB hub If the problem persists try connecting the product directly to the computer If more than one product is connected to your computer it may not work Connect only the product you want to use and then try scanning again If the scanning software does not work properly uninstall the software first and t...

Page 173: ...is installed with Document Capture Pro Windows 8 and 7 Confirm that the check box for EEventManager Application is selected in the Allowed programs and features list Windows Vista Clickthe Exceptionstab andthenconfirm thatthe checkboxfor EEventManagerApplicationis selected in the Program or port list Windows XP Clickthe Exceptionstab andthenconfirm thatthe checkboxfor EEventManagerApplicationis se...

Page 174: ...paper at a time Automatic Document Feeder ADF specifications on page 184 You may need to clean the product Cleaning the Product on page 133 The paper jams in the Automatic Document Feeder ADF Remove the jammed paper inside the ADF Removing jammed paper from the Automatic Document Feeder ADF on page 159 Problems With Scanning Time Scanning at a high resolution takes a long time When Quiet Mode is s...

Page 175: ...e appropriate Image Option setting and then try adjusting the Threshold setting Increase the resolution setting Characters are not recognized correctly when converted into editable text OCR Place the document so that it is straight on the scanner glass If the document is skewed it may not be recognized correctly Ripple patterns appear in your scanned image A ripple or cross hatch pattern known as ...

Page 176: ... and vertical edges of the scanner glass to avoid cropping Multiple documents are scanned into a single file Position documents at least 20 mm 0 8 inch apart from each other on the scanner glass Cannot scan the area you want Depending on the documents you may not be able to scan the area you want Use normal preview and create marquees on the area you want to scan When you are scanning from the con...

Page 177: ...QuietModetoreducethenoisewhile scanning however scanningmaytakelonger SelectQuietMode from the pull down list on the Epson Scan Configuration Setting screen Problems Remain After Trying All Solutions If you have tried all the solutions and have not solved the problem initialize the Epson Scan settings Click Configuration select the Other tab and then click Reset All User s Guide Troubleshooting fo...

Page 178: ... for that recipient Creating a Contact on page 95 Make sure that ECM is turned on Color faxes cannot be sent and received when ECM is off System Administration Settings on page 102 If a fax failed to send because the recipient machine did not respond ask the recipient if the fax machine is operating If you still cannot send the fax the cause may be the time taken for the recipient machine to pick ...

Page 179: ... faint or not clear change the Resolution or Density in the fax settings menu Fax Mode on page 99 Ifyouarenotsureaboutthecapabilitiesoftherecipientfaxmachine enabletheDirectSendfeatureorselectFine astheResolutionsettingbeforesendingthefax IfyouselectSuperFineorUltraFineastheResolutionsettingfor amonochromefax andsendthefaxwithoutusingtheDirectSendfunction theproductmayautomaticallylower the resolu...

Page 180: ...ory be write protected or may not have the folder to save To create a folder to save received faxes in the device see the following section Outputting received faxes on page 88 You cannot save received faxes when Memory Device Interface has been disabled Setup System Administration Printer Settings Memory Device Interface Faxes are sent at the wrong size When you are using the scannerglass make su...

Page 181: ...For Mac OS X System PC Interface Mac OS X 10 5 8 10 6 x 10 7 x 10 8 x Hi Speed USB Note The UNIX File System UFS for Mac OS X is not supported Technical Specifications Note Specifications are subject to change without notice Printer specifications Paper path Paper cassette 1 and 2 front entry Rear paper feed top entry Capacity 27 5 mm for paper cassette 0 9 mm for rear paper feed Paper cassette 2 ...

Page 182: ...257 mm A5 148 210 mm A6 105 148 mm 10 15 cm 4 6 in 13 18 cm 5 7 in 16 9 wide size 102 181 mm Letter 8 1 2 11 in Legal 8 1 2 14 in Exective 7 1 4 10 1 2 in Paper types Plain paper or special paper distributed by Epson Thickness for plain paper 0 08 to 0 11 mm 0 003 to 0 004 in Weight for plain paper 64 g m2 17 lb to 90 g m2 24 lb Envelopes Size Envelope 10 4 1 8 9 1 2 in Envelope DL 110 220 mm Enve...

Page 183: ...mm 0 12 in 5 0 mm 0 20 in 9 5 mm 0 38 in C 3 0 mm 0 12 in 3 0 mm 0 12 in 2 3 0 mm 0 12 in 2 1The recommended margin is 48 mm 2The recommended margin is 21 mm Note Dependingonthetypeofpaper printqualitymaydeclineinthetopandbottomareasoftheprint ortheareamaybe smeared Scanner specifications Scanner type Flatbed color User s Guide Product Information 183 ...

Page 184: ...ED Automatic Document Feeder ADF specifications Paper input Face up loading Paper output Face down ejection Paper size B5 A5 1 A4 Letter Legal 1 Paper types Plain paper Paper weight 64 to 95 g m2 Paper capacity Total thickness of 3 5 mm up to about 35 sheets 2 3 1You cannot automatically scan both sides 2The loading capacity of Legal size is 10 sheets 3Paper with a weight of 75g m2 Fax specificati...

Page 185: ...interval Interface RJ 11 Phone Line RJ 11 Telephone set connection The specifications may differ by country or region Network interface specification Wi Fi Standard IEEE 802 11b g n 1 Security WEP 64 128bit WPA PSK AES 2 WPA PSK TKIP 2 7 WPA2 Enterprise 6 Frequency Band 2 4 GHz Communication Mode Infrastructure Ad hoc Wi Fi Direct 3 Ethernet Standard IEEE802 3i u ab IEEE802 3az 4 Communication Mod...

Page 186: ...we recommendusinganSTP ShieldedTwisted Pair cable 6For WF 5620 Series 5690 Series only 7For WF 4630 Series 4640 Series only Mechanical WF 4630 Series Dimensions Storage Width 461 mm 18 1 inches Depth 422 mm 16 6 inches Height 342 mm 13 5 inches Printing Width 461 mm 18 1 inches Depth 655 mm 25 8 inches Height 383 mm 15 1 inches Weight Approx 14 2 kg 31 3 lb without the ink cartridges and the power...

Page 187: ...he power cord With the output tray extension extended WF 5690 Series Dimensions Storage Width 461 mm 18 1 inches Depth 422 mm 16 6 inches Height 342 mm 13 5 inches Printing Width 461 mm 18 1 inches Depth 655 mm 25 8 inches Height 383 mm 15 1 inches Weight Approx 14 3 kg 31 5 lb without the ink cartridges and the power cord With the output tray extension extended Electrical WF 4630 Series 100 240 V...

Page 188: ...C24712 Ready mode Approx 8 2 W Sleep mode Approx 2 0 W Power off Approx 0 3 W WF 5620 Series 100 240 V Model Input voltage range 90 to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49 5 to 60 5 Hz Rated current 0 8 to 0 4 A Power consumption with USB connection Standalone copying Approx 20 W ISO IEC24712 Ready mode Approx 7 8 W Sleep mode Approx 1 8 W Power off Approx 0 3 W WF 5690...

Page 189: ...ess module Manufacture Askey Computer Corporation Type WLU6117 D69 RoHS ThisproductconformstoPart15oftheFCCRulesandRSS 210oftheICRules Epsoncannotacceptresponsibilityfor any failure to satisfy the protection requirements resulting from a non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this devic...

Page 190: ... Latvia Lithuania Poland Romania and Slovakia Epson can not accept responsibility for any failure to satisfy the protection requirements resulting a non recommended modification of the products Australian model EMC AS NZS CISPR22 Class B Epson hereby declares that the equipment Models C511A C511B and C511C are in compliance with the essential requirements and other relevant provisions of AS NZS426...

Page 191: ... 80 80 pixels to 10200 10200 pixels File size Up to 2 GB Number of files JPEG Up to 9990 TIFF Up to 999 PDF Up to 999 For WF 5690 Series only Option 250 Sheet Paper Cassette Unit PXBACU1 You can use the following 250 Sheet Paper Cassette Unit PXBACU1 Available only for WF 4630 Series WF 5620 Series WF 5690 Series Part number 250 Sheet Paper Cassette Unit PXBACU1 C12C817011 Font Information Font in...

Page 192: ...d Extended Two Geneva Goudy Oldstyle Goudy Oldstyle Italic Goudy Bold Goudy BoldItalic Goudy ExtraBold Helvetica Helvetica Oblique Helvetica Bold Helvetica Bold Oblique Helvetica Condensed Helvetica Condensed Oblique Helvetica Condensed Bold Helvetica Condensed Bold Oblique Helvetica Narrow Helvetica Narrow Oblique Helvetica Narrow Bold Helvetica Narrow Bold Oblique Hoefler Text Hoefler Text Itali...

Page 193: ...Bold Times New Roman Bold Italic PCL5 mode For symbol set see In the PCL5 mode on page 197 Scalable Font Font Name Family HP Equivalent Symbol Set FixedPitch 810 Medium Bold Italic Bold Italic Courier 1 FixedPitch 850 Regular Bold Italic Letter Gothic 1 FixedPitch 810 Dark Medium Bold Italic Bold Italic CourierPS 3 Dutch 801 Medium Bold Italic Bold Italic CG Times 2 Zapf Humanist 601 Medium Bold I...

Page 194: ...Demi Bold Italic ITC Bookman 3 Century 702 SWA Medium Bold Italic Bold Italic New Century Schoolbook 3 Dutch 801 SWA Medium Bold Italic Bold Italic Times 3 Chancery 801 Medium SWA Italic ITC Zapf Chancery Medium Italic 3 Symbol SWM Symbol 4 More WingBats SWM Wingdings 5 Ding Dings SWA ITC Zapf Dingbats 6 Symbol SWA SymbolPS 4 David BT Medium Bold David 7 Narkis Tam BT Medium Bold Narkis 7 Miryam B...

Page 195: ...nist 601 Medium Bold Italic Bold Italic CG Omega 3 Ribbon 131 Coronet 3 Clarendon 701 Clarendon Condensed 3 Swiss 742 Medium Bold Italic Bold Italic Univers 2 Swiss 742 Condensed Medium Bold Italic Bold Italic Univers Condensed 3 Incised 901 Medium Bold Italic Antique Olive 3 Aldine 430 Medium Bold Italic Bold Italic Garamond 3 Calligraphic 401 Marigold 3 Flareserif 821 Medium Extra Bold Albertus ...

Page 196: ...Koufi 8 Naskh BT Medium Bold Naskh 8 Ryadh BT Medium Bold Ryadh 8 Bitmap Font Font Name Symbol Set Line Printer 9 Introduction to symbol sets Your printer can access a variety of symbol sets Many of these symbol sets differ only in the international characters specific to each language Note Since most software handles fonts and symbols automatically you will probably never need to adjust the print...

Page 197: ...N N N ISO 29 German 1G N N N Legal 1U N N N N ISO 8859 2 Latin 2 2N N N N N ISO 17 Spanish 2S N N N ISO 8859 4 Latin 4 4N N N N Roman 9 4U N N N PS Math 5M N N N N N ISO 8859 9 Latin 5 5N N N N N Windows 3 1 Latin 5 5T N N N Microsoft Publishing 6J N N N Ventura Math 6M N N N ISO 8859 10 Latin 6 6N N N N N DeskTop 7J N N N Math 8 8M N N N N N Roman 8 8U N N N N Windows 3 1 Latin 2 9E N N N Pc1004 ...

Page 198: ...13U N N N Ventura US 14J N N N Pi Font 15U N N N PC852 Latin 2 17U N N N Unicode 3 0 18N N N N N N Windows Baltic 19L N N N Windows 3 1 Latin Arabic 19U N N N PC 755 26U N N N PC 866 Cyrillic 3R N N Greek8 8G N N Windows Greek 9G N N Windows Cyrillic 9R N N PC 851 Greek 10G N N ISO 8859 5 Cyrillic 10N N N N PC 8 Greek 12G N N ISO 8859 7 Greek 12N N N PC 866 UKR 14R N N Hebrew7 0H N N ISO 8859 8 He...

Page 199: ...tension 3Q N Code3 9 0Y N EAN UPC 8Y N In the PCL6 Mode Symbol Set Name Attribute Font Classification 1 2 3 4 5 6 7 8 9 ISO Norwegian 4 N N N ISO Italian 9 N N N ISO 8859 1 Latin 1 14 N N N N ISO Swedish 19 N N N ASCII 21 N N N N N ISO United Kingdom 37 N N N ISO French 38 N N N ISO German 39 N N N Legal 53 N N N N ISO 8859 2 Latin 2 78 N N N N ISO Spanish 83 N N N Roman 9 149 N N N User s Guide P...

Page 200: ...an 8 277 N N N N Windows 3 1 Latin 2 293 N N N Pc1004 298 N N N ISO 8859 15 Latin 9 302 N N N PC Turkish 308 N N N Windows 3 0 309 N N N PS Text 330 N N N PC 8 341 N N N N PC 8 D N 373 N N N N MC Text 394 N N N PC 850 405 N N N N PcEur858 437 N N N Pi Font 501 N N N PC852 565 N N N Unicode 3 0 590 N N N WBALT 620 N N N Windows 3 1 Latin 1 629 N N N PC 755 853 N N N Wingdings 18540 N Symbol 621 N Z...

Page 201: ... Greek 295 N N Windows Cyrillic 306 N N PC 851 Greek 327 N N ISO 8859 5 Cyrillic 334 N N PC 8 Greek 391 N N ISO 8859 7 Greek 398 N N PC 866 UKR 466 N N Hebrew7 8 N ISO 8859 8 Hebrew 232 N N Hebrew8 264 N N PC 862 Hebrew 488 N N Arabic8 278 N HPWARA 310 N PC 864 Arabic 342 N User s Guide Product Information 201 ...

Page 202: ...our area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your compu...

Page 203: ...Taiwan 02 27491234 02 27495955 1F No 16 Sec 5 Nanjing E Rd Songshan Dist Taipei City 105 Taiwan 02 32340688 02 32340699 No 1 Ln 359 Sec 2 Zhongshan Rd Zhonghe City Taipei County 235 Taiwan 039 605007 039 600969 No 342 1 Guangrong Rd Luodong Township Yilan County 265 Taiwan 038 312966 038 312977 No 87 Guolian 2nd Rd Hualien City Hualien County 970 Taiwan 03 4393119 03 4396589 5F No 2 Nandong Rd Pin...

Page 204: ...stoadvice OperatorsontheHelpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literatureonnewEpsonproductsandadvisewherethenearestdealerorserviceagentislocated Manytypesofqueries are answered here The Helpdesk number is Phone 1300 361 054 Weencourageyoutohavealltherelevantinformationonhandwhenyouring Themoreinformationyouprepare th...

Page 205: ... Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 User s Guide Where To Get Help 205 ...

Page 206: ...8 Windows 48 Check Fax Connection 107 Check Paper Width 108 Cleaning print head 128 Clear Backup Data 107 Clear Internal Memory Data 110 Collate Copying 97 Collation Stack 106 Color problems 164 Coloration 110 Common Settings 104 108 Communication Mode 100 Compression Ratio 101 Confidential Job Printing 22 56 Configuration Status Sheet 102 Configure 110 Confirm Address List 107 Connection Check 10...

Page 207: ...int Status 102 H Head cleaning control panel 129 Mac OS X 129 Windows 129 Header 107 Header Footer printing 56 Height 109 Help Epson 202 Epson Scan 72 Horizontal Alignment 102 Horizontal banding 163 I Icons 20 ID Card 97 Image Adjustment 67 Image Adjustments 98 Image Protect 110 Inbox Password Settings 107 Incorrect characters 165 Initialize 177 Ink BK printing 118 BK printing in Mac 120 BK printi...

Page 208: ... Type Notice 103 Password 100 PBX 78 PC Connection via USB 103 PCL 143 191 PCL Font List 102 PCL Menu 109 PCL5 mode 193 PCL6 mode 195 199 PDF 98 PDF Page Size 110 PDF Settings 101 PDL Print Configuration 108 PIN Code Setup WPS 104 Pitch 109 Polling Receive 91 99 Polling Send 85 99 Port Number 100 PostScript 191 Power Off Timer 104 Previewing 70 Print head aligning 130 checking 126 cleaning 128 Pri...

Page 209: ... Scanning software bundle software 72 Security Settings 107 110 Select Group 98 Select Images 98 Send Fax Later 99 Send Settings 105 Service 202 Settings 98 100 Skip Blank Page 108 Sleep Timer 104 110 Smeared prints 164 167 Software uninstalling 143 Sound 104 Specifications automatic document feeder 184 fax 184 mechanical 186 paper 182 printer 181 scanner 183 standards and approvals 189 Speed incr...

Page 210: ...rect Setup 104 Wi Fi Direct Status 102 Wi Fi Setup 104 Wi Fi Setup Wizard 104 Wi Fi Network Settings 104 Wi Fi Network Status 102 104 Windows accessing printer settings 41 checking product status 154 managing print jobs 154 With Border 97 Z Zoom 97 User s Guide Index 210 ...

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