Epson Aculaser M2300 Series User Manual Download Page 86

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7. Close the top cover and MP tray.

Paper Jam around the MP tray

1. Remove the paper on the subtray, then bring the subtray back into the MP tray.

Caution:

Even if you see any jammed paper when you perform this step, do not pull it out. Otherwise, the
printer may be damaged.

Epson AcuLaser M2300/M2310/M2400/M2410 Series User’s Guide

Troubleshooting

Summary of Contents for Aculaser M2300 Series

Page 1: ...User s Guide NPD4346 00 EN ...

Page 2: ...nd maintenance parts 15 Safety Information 17 Laser safety labels 17 Internal laser radiation 17 Ozone safety 17 Chapter 1 Getting to Know Your Printer Where to Find Information 19 Printer Parts 20 Front view 20 Rear view 20 Inside the printer 22 Control panel 23 Options 24 Consumable Products 24 Maintenance Parts 25 Chapter 2 Printing Tasks Loading Paper into Your Printer 26 MP tray 26 Epson AcuL...

Page 3: ... printing 44 Modifying the print layout 45 Resizing printouts 47 Printing watermarks 49 Printing headers and footers 53 Printing with an overlay 55 Printing Web Pages to Fit Your Paper Size 58 Chapter 3 Installing Options Optional Paper Cassette Unit 59 Handling precautions 59 Installing the optional paper cassette unit 59 Removing the optional paper cassette unit 63 Memory Module 63 Installing a ...

Page 4: ... tray 86 Paper Jam around the rear cover 91 Paper Jam around the DM tray 92 Printing a Status Sheet 93 Operational Problems 94 The Ready light does not turn on 94 The printer does not print Ready light off 94 The Ready light is on but nothing prints 94 The optional product is not available 95 The remaining service life of the toner cartridge is not updated For Windows users only 95 Printout Proble...

Page 5: ...rk Connection Problems only for the DN model 104 Cannot install software or drivers 104 Cannot access the shared printer 104 Status and Error Lights 105 Canceling Printing 112 Printing in the PostScript 3 Mode Problems Epson AcuLaser M2400 M2410 series only 113 The printer does not print 113 The printer or its driver does not appear in utilities in the printer configuration Macintosh only 113 The ...

Page 6: ...ng the PostScript printer driver with Macintosh 147 Using the PCL6 printer driver 150 Appendix A Technical Specifications Paper 151 Available paper types 151 Paper that should not be used 151 Printable area 152 Printer 153 General 153 Environmental 154 Mechanical 154 Electrical 154 Standard and approvals 155 Interfaces 155 USB interface 155 Ethernet interface 156 Options 156 Optional paper cassett...

Page 7: ...or Users in Singapore 158 Help for Users in Thailand 159 Help for Users in Vietnam 159 Help for Users in Indonesia 160 Help for Users in Hong Kong 161 Help for Users in Malaysia 162 Help for Users in India 163 Help for Users in the Philippines 164 Index Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Contents 7 ...

Page 8: ...duct was created by Gretag Macbeth ProfileMaker Gretag Macbeth is the registered trademark of Gretag Macbeth Holding AG Logo ProfileMaker is the trademark of LOGO GmbH IBM and PS 2 are registered trademarks of International Business Machines Corporation Microsoft Windows and Windows Vista are registered trademarks of Microsoft Corporation Apple Macintosh Mac Mac OS AppleTalk Bonjour are registered...

Page 9: ...stered in certain jurisdictions General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks Copyright 2010 Seiko Epson Corporation All rights reserved Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Copyright and Trademarks 9 ...

Page 10: ...dition Windows Vista Home Basic x64 Edition Windows Vista Enterprise x64 Edition and Windows Vista Business x64 Edition Windows XP refers to Windows XP Home Edition and Windows XP Professional Windows XP x64 refers to Windows XP Professional x64 Edition Windows 2000 refers to Windows 2000 Professional Windows Server 2008 refers to Windows Server 2008 Standard Edition and Windows Server 2008 Enterp...

Page 11: ...C plug into the electrical outlet contact an electrician Be sure the AC power cord meets the relevant local safety standards Use only the power cord that comes with this printer Use of the another cord may result in fire or electric shock This printer s power cord is for use with this printer only Use with other equipment may result in fire or electric shock Ifdamageoccurstotheplug replacethecords...

Page 12: ...eration E If it has been dropped or the cabinet has been damaged F If it exhibits a distinct change in performance indicating a need for service Avoid sharing outlets with other appliances Connect all equipment to properly grounded power outlets Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off Connect your printer to an electrical outl...

Page 13: ... 50 cm e 30 cm To install and use any of the following options you will need the indicated amount of additional space A 250 Sheet Paper Cassette Unit adds 10 cm 3 9 in to the bottom of the printer In addition to space considerations always heed the following precautions when finding a place to locate the printer Place the printer near an electrical outlet where you can easily plug in and unplug th...

Page 14: ...tion is provided Keep the entire computer and printer system away from potential sources of interference such as loudspeakers or the base units of cordless telephones Leave adequate room around the printer to allow for sufficient ventilation Using the printer Be careful not to touch the fuser which is marked CAUTION or the surrounding areas If the printerhasbeeninuse thefuserandthesurroundingareas...

Page 15: ... not turn off the printer After turning on the printer wait until the Ready light is on While the Data light is on or flashing While printing Avoid touching the components inside the printer unless instructed to do so in this guide Follow all warnings and instructions marked on the printer Except as specifically explained in the printer s documentation do not attempt to service this printer yourse...

Page 16: ...tridge developer unit or photoconductor unit in an area subject to direct sunlight dust salty air or corrosive gases such as ammonia Avoid locations subject to extreme or rapid changes in temperature or humidity When removing the photoconductor unit do not expose it to sunlight at all and avoid exposing it to room light for more than five minutes The photoconductor unit contains a light sensitive ...

Page 17: ...s where required Internal laser radiation ThereisaClassIIIbLaserDiodeAssemblythathasaninvisiblelaserbeaminsidetheprinterheadunit The printer head unit is NOT A SERVICE ITEM therefore the printer head unit should not be opened under any circumstances An additional laser warning label is affixed to the inside of the printer Ozone safety Ozone emission Ozone gas is generated by laser printers as a by...

Page 18: ...nters in a confined area Operation in conditions of extremely low humidity Poor room ventilation Long continuous printing together with any of the above Printer location The printer should be located so that the exhaust gases and heat generated are Not blown directly into the user s face Vented directly out of the building whenever possible Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guid...

Page 19: ...specifications Network Guide only for the DN model Provides network administrators with information on both the printer driver and network settings Font Guide Provides you with information on fonts used on the printer Online Help for printer software Click Help for detailed information and instructions on the printer software that controls your printer Online help is automatically installed when y...

Page 20: ... a top cover cover A b control panel c standard lower paper cassette d MP tray Multi Purpose tray e subtray f stopper Rear view D model Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Getting to Know Your Printer 20 ...

Page 21: ...rface connector only for the D model f USB interface connector g network interface connector only for the DN model Note This manual uses D model as an example of the rear view illustrations Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Getting to Know Your Printer 21 ...

Page 22: ...e the printer a fuser unit b photoconductor unit c toner cartridge d developer unit e pickup roller f locking lever Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Getting to Know Your Printer 22 ...

Page 23: ...ht Green On when print data is stored in the print buffer the section of printer memory reserved for receiving data but not yet printed Flashes when the printer is processing data Off when no data remains in the print buffer d Ready light Green Onwhentheprinterisready indicatingthattheprinterisreadyto receiveandprintdata Offwhentheprinterisnotready Thislight also comes on in combination with other...

Page 24: ...unitincreasespaperfeedingcapacityupto250sheetsofpaper Youcanaddanoptionalpaper cassette unit Epson AcuLaser M2300 M2310 series or two optional paper cassette units Epson AcuLaser M2400 M2410 series to the printer Memory Module This option expands the printer s memory by allowing you to print complex and graphics intensive documents The printer s RAM capacity can be increased up to 288 MB 320 MB fo...

Page 25: ...ridge part numbers vary by location Return toner cartridges are not sold in some areas Contact your local Epson dealer representative about the availability of the Return toner cartridge scheme Maintenance Parts Product name Product code Maintenance Unit For Epson AcuLaser M2300 M2310 series 1199 1200 Maintenance Unit For Epson AcuLaser M2400 M2410 series 1206 1207 Note Maintenance unit part numbe...

Page 26: ... After you load papers make sure to set the paper size paper type in the Printer Settings dialog in the printer driver Otherwise paper may not feed properly MP tray The MP tray Multi purpose tray is the paper source that is available for various types of paper such as labels envelopes thick paper and transparencies Note To load envelopes see Envelopes on page 34 1 Open the MP tray then pull the su...

Page 27: ...f the desired paper on the center of the paper tray with the printable surface facing up Then adjust the paper guide to the size of the paper Note Make sure to load the paper as far as it will go inside the MP tray Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 27 ...

Page 28: ...sure that the locking lever for the pickup roller of the MP tray is in the locked position up For the location of the locking lever and pickup roller see Inside the printer on page 22 Ifthelockingleverisintheunlockedposition down thepickuprollermayhavecomeoff Inthat case reinstall the pickup roller For details see Installing the pickup roller on page 28 Installing the pickup roller If the pickup r...

Page 29: ...hepickuprollerwiththewhiterod andthenslidethepickup roller onto the rod 2 Slide the locking lever to the right until it stops and insert the gray rod into the hole on the pickup roller 3 Push the locking lever up to lock the pickup roller Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 29 ...

Page 30: ...rom the unit 2 Pinch the tab and slide the paper guides to the size of paper Note For the standard lower paper cassette when the size of the paper being loaded is bigger than A4 push the release lever and extend the paper cassette to accommodate the paper Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 30 ...

Page 31: ...he green stopper and attach it to the paper guide 3 Load a stack of the desired paper on the center of the paper cassette with the printable surface facing down Note Make sure that you do not load paper beyond the limit mark Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 31 ...

Page 32: ...k into the unit 5 Raise the stopper Note When you use the paper that is longer than A4 size do not raise the stopper To prevent printouts from being stacked and pushed out of the output tray every time the printer ejects a couple of the printouts remove them from the tray Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 32 ...

Page 33: ...trayorstandardlowerpapercassette Labels Available labels Labels designed for laser printers or plain paper copiers Labels that completely cover the backing sheet with no gaps between the individual labels Available paper source MP tray Printer driver settings Paper Size A4 LT Paper Source MP Tray Paper Type Labels Note Dependingonthequalityoflabels theprintingenvironment ortheprintingprocedure lab...

Page 34: ...ttings Paper Size MON C10 DL C5 C6 IB5 Paper Source MP Tray Note Set the envelope with the printable surface facing up Depending on the quality of envelopes the printing environment or the printing procedure envelopes might be wrinkled Make a trial print run before you print on a lot of envelopes Duplex printing is not available for envelopes Thick paper Available paper source Epson AcuLaser M2300...

Page 35: ...tray Standard lower paper cassette Optional paper cassette Printer driver settings Paper Size A4 A5 B5 LT EXE Paper Source Auto Selection Paper Type Semi Thick 91 to 120 g m2 paper Transparencies Available paper source MP tray Printer driver settings Paper Size A4 LT Paper Source MP Tray Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 35 ...

Page 36: ...s the printer driver then select UserDefinedSize from the Paper Size list on the Basic Settings tab In the User defined Paper Size dialog box adjust the Paper Width Paper Length and Unit settings to match your custom paper Then click OK and your custom paper size will be saved The saved paper sizes can only be used with the printer driver you saved them to Even if multiple printer names are set fo...

Page 37: ...r s control panel From the computer For Windows users Double click your printer s icon on the taskbar Select the job in the list then click Cancel from the Document menu For Mac OS X users Open Print Fax for Mac OS X 10 5 or later or Print Setup Utility for Mac OS X 10 4 and double click your printer from the print queue Then select Delete from the jobs menu Setting the Print Quality You can chang...

Page 38: ...ides details on printer driver settings Note for Macintosh users For Mac OS X 10 4 Maximum cannot be selected from the Automatic settings Select Advanced settings to select Maximum The procedure below uses Mac OS X 10 4 as an example Using the Automatic setting For Windows users 1 Click the Basic Settings tab 2 Select Automatic then choose desired printing quality 3 Click OK For Mac OS X users Eps...

Page 39: ... drop down list and select Basic Settings 3 Select Automatic then choose the resolution from the drop down list Using the Advanced setting For Windows users 1 Click the Basic Settings tab Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 39 ...

Page 40: ...ality and Graphics are set automatically Changes are shown in the current settings list on the Setting Information dialog box that appears by pressing the Setting Info button on the Optional Settings tab For Mac OS X users 1 Open the Print dialog box 2 Select Printer Settings from the drop down list and select Basic Settings Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks...

Page 41: ... in the Print dialog box Customizing print settings If you need to change detailed settings make the settings manually Note To print the highest resolution set Print Quality to Maximum For Windows users 1 Click the Basic Settings tab 2 Select Advanced then click More Settings 3 Make appropriate settings For details about each setting see online help 4 Click OK For Mac OS X users Epson AcuLaser M23...

Page 42: ...be available only for the printer name in which you saved the settings You cannot delete predefined settings For Windows users Note When sharing the printer on a network the Save Settings is grayed out and you cannot create a custom setting at the client 1 Click the Basic Settings tab 2 Select Advanced then click Save Settings to open the Custom Settings dialog box 3 Type a name for your custom se...

Page 43: ...select the setting then select Delete in the Presets drop down list The Custom Setting option is a standard feature of Mac OS X Toner Save mode Toreducetheamountoftonerusedinprintingdocuments youcanprintroughdraftsusingtheToner Save mode For Windows users 1 Click the Basic Settings tab 2 Select Advanced then click More Settings to open the More Settings dialog box 3 Select the Toner Save check box...

Page 44: ... For Windows users 1 Click the Basic Settings tab 2 Select the Duplex check box then select Left Top or Right as the binding position 3 If you want to make detailed settings click Duplex Settings to open the Duplex Settings dialog box 4 Make appropriate settings For details about each setting see online help 5 Click OK Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 44 ...

Page 45: ...s the binding position 4 If you want to make detailed settings click Duplex Settings to open the Duplex Settings dialog box 5 Make appropriate settings For details about each setting see online help 6 Click Print Modifying the print layout This function allows you to print multiple pages on single sheets of paper For Windows users 1 Click the Advanced Layout tab Epson AcuLaser M2300 M2310 M2400 M2...

Page 46: ...iled settings click More Settings The Print Layout Settings dialog box appears 4 Make appropriate settings For details about each setting see online help 5 Click OK For Mac OS X users 1 Open the Print dialog box 2 Select Layout from the drop down list Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 46 ...

Page 47: ...wn list 4 Click Print Note The Layout settings are a standard feature of Mac OS X Resizing printouts This function allows you to enlarge or reduce your document For Windows users 1 Click the Advanced Layout tab Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 47 ...

Page 48: ...e 4 Select Upper Left to print reduced page image at upper left corner of the paper or Center to print reduced page image with centering for Location setting Note This setting is not available when you select Zoom To check box 5 Click OK For Mac OS X users Note The enlarging or reducing rate is automatically specified according to the paper size you select 1 Open the Print dialog box 2 Select Pape...

Page 49: ...down only your documents are not enlarged even if you select the large paper size Printing watermarks This function allows you to print a text based or image based watermark on your document For Windows users 1 Click the Advanced Layout tab Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 49 ...

Page 50: ...gs click WatermarkSettings and make appropriate settings For details about each setting see online help 4 Click OK For Mac OS X users 1 Open the Print dialog box 2 Select Printer Settings from the drop down list and select Basic Settings Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 50 ...

Page 51: ...indows users 1 Click the Advanced Layout tab 2 Click New Delete 3 Select Text or BMP and type a name for the new watermark in the Name box 4 If you select Text type the watermark text in the Text box If you select BMP click Browse select the BMP file you want to use then click Open 5 Type the watermark name in the Name box 6 Click Save Your watermark will appear in the List box Epson AcuLaser M230...

Page 52: ...ver you saved them to Even if multiple printer names are set for a printer driver the settings can be available only for the printer name in which you saved the settings When sharing the printer on a network you cannot create an user defined watermark at the client For Mac OS X users 1 Open the Print dialog box 2 Select Printer Settings from the drop down list and select Basic Settings 3 Click Sta...

Page 53: ... from the Mark List box then click Edit Text After editing be sure to click Save To remove the saved watermark select it from the Mark List box then click MarkDelete After removing it be sure to click Save 9 Select a custom watermark that has been saved from the Watermark drop down list on the Watermark Settings dialog box and then click OK Note You can register up to 32 custom watermarks Printing...

Page 54: ... the drop down list Note If you select Collate Number the number of copies is printed 4 Click OK For Mac OS X users 1 Open the Print dialog box 2 Select Printer Settings from the drop down list and select Basic Settings Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Printing Tasks 54 ...

Page 55: ...ay This function allows you to print a standard form or letterhead onto the original document Note This function is for Windows only Theoverlayfunctionisavailable only when HighQuality Printer isselectedfor thePrintingMode in the Extended Settings dialog box from the Optional Settings tab Creating an overlay 1 Open the file that you want to create an overlay Epson AcuLaser M2300 M2310 M2400 M2410 ...

Page 56: ...o specify whether the overlay will be printed as foreground or background of the document 8 Select the Assign to Paper Source check box to display the form name in the Paper Source drop down list on the Basic Settings tab 9 Click OK in the Create Form dialog box 10 Click OK For Windows 2000 click Apply in the Advanced Layout tab Note To change the settings of the overlay form data you created acce...

Page 57: ...ppears 6 Make appropriate settings For details about each setting see online help 7 Click OK in the Form Selection dialog box 8 Click OK in the Advanced Layout tab 9 Click OK For Windows 2000 click Print Saving an overlaid form pre settings This function allows you to savethe settings you madefrom Printing an overlaid document on page 57 1 From the Form Selection dialog box click Save Delete To op...

Page 58: ...ction allows you to make Web pages fit to your paper size when printing Install EPSON Web To Page from the printer Software Disc Note This software is for Windows only After you install EPSON Web To Page the menu bar is displayed on the Microsoft Internet Explorer Toolbar If it does not appear select Toolbars from the View menu of Internet Explorer and then select EPSON Web To Page Epson AcuLaser ...

Page 59: ... AcuLaser M2400 M2410 series to the printer Handling precautions Always pay attention to the following handling precautions before installing the option Be sure to lift the printer from the positions shown below w Warning To lift the printer safely you must hold it in the positions shown above If carried incorrectly the printer may be dropped and damaged or cause an injury Installing the optional ...

Page 60: ...prevent getting an electrical shock 2 Carefully remove the optional paper cassette unit from its carton and place it where you intend to set up the printer Note Remove the protective materials from the unit Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Installing Options 60 ...

Page 61: ... that the connector and two pins on the top of the unit fit into the terminal and the holes on the bottom of the printer respectively Note You can install one optional paper cassette unit Epson AcuLaser M2300 M2310 series or two optional paper cassette units Epson AcuLaser M2400 M2410 series to the printer When you install two units stack them up against each other and then place the printer on th...

Page 62: ...ver to the position as shown below to lock the optional paper cassette unit 7 Insert the paper cassette back into the unit 8 Reconnect all the interface cables and the power cord Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Installing Options 62 ...

Page 63: ...0 4 and then re register the printer Removing the optional paper cassette unit Perform the installation procedure in reverse Memory Module ByinstallingaDualIn lineMemoryModule DIMM youcanincreaseprintermemoryupto288MB 320 MB for the DN models You may want to add additional memory if you are having difficulty printing complex graphics Installing a memory module w Warning Be careful when working ins...

Page 64: ...n Make sure to unplug the power cord from the printer to prevent getting an electrical shock 2 Remove the screw on the option cover on the back of the printer using the screw driver Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Installing Options 64 ...

Page 65: ...ve the option cover 4 Identify the memory slot The position is shown below a memory slot 5 Push a white stopper until it stops Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Installing Options 65 ...

Page 66: ...t board Otherwise the printer will not work 8 Reattach the option cover 9 Tighten the screw on the option cover using the screw driver 10 Reconnect all the interface cables and the power cord 11 Plug the printer s power cord into an electrical outlet 12 Turn on the printer To confirm that the option is installed correctly print a Status Sheet See Printing a Status Sheet on page 93 Epson AcuLaser M...

Page 67: ...rint Setup Utility for Mac OS X 10 4 and then re register the printer Removing a memory module w Warning Be careful when working inside the printer as some components are sharp and may cause injury c Caution Before you remove a memory module be sure to discharge any static electricity by touching a grounded piece of metal Otherwise you may damage static sensitive components Perform the installatio...

Page 68: ...ou will have to open some parts such as the printer cover of the printer when you are replacing consumable products or maintenance parts Do notinstallthe consumable productsormaintenancepartsthatreachend of service lifeintothe printer For details about the handling precautions see Handling consumable products and maintenance parts on page 15 Replacement Messages If a consumable product or maintena...

Page 69: ... the printer The cartridge needs to be inserted into the developer unit s casing and then installed into the printer w Warning Do not touch the toner Always keep toner away from your eyes If toner gets on your skin or clothes wash it off with soap and water immediately Keep consumable products and maintenance parts out of the reach of children Do not dispose of used consumable products or maintena...

Page 70: ...t is exposed after removing the protective cover otherwise print quality may decline When you replace the toner cartridge wipe paper dust and marks from the metal roller inside the printer with a dry and soft cloth as shown below metal roller Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Replacing Consumable Products Maintenance Parts 70 ...

Page 71: ...an cloth moistened with a mild detergent c Caution Never use alcohol or paint thinner to clean the printer cover These chemicals can damage the components and the case Be careful not to get water onto the printer mechanism or any electrical components Cleaning the pickup roller 1 Turn off the printer OFF Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Cleaning and Transporting the Print...

Page 72: ... wipe the rubber parts of the pickup roller inside the printer with a well wrung wet cloth 4 Load the papers back on the paper cassette unit and reinstall the cassette Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Cleaning and Transporting the Printer 72 ...

Page 73: ...per unit containing the toner cartridge 3 Put your finger into the hole of the outer green knob on each side of the photoconductor unit Then pull the photoconductor unit towards you Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Cleaning and Transporting the Printer 73 ...

Page 74: ...at to subside before doing so c Caution Never touch the developing roller that is exposed after removing the protecting cover otherwise print quality may decline Do not expose the photoconductor unit to room light any longer than necessary Never touch the photoconductor unit s light sensitive drum otherwise print quality may decline Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Cleani...

Page 75: ...wire back and forth slowly several times from one end to the other Note If the protective tape is stuck on the photoconductor unit remove the tape before moving the cleaning lever After cleaning make sure to return the green cleaning lever to the original position until it locks Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Cleaning and Transporting the Printer 75 ...

Page 76: ...ray is in the locked position up For the location of the locking lever and pickup roller see Inside the printer on page 22 If the locking lever is in the unlocked position down the pickup roller may have come off In that case reinstall the pickup roller For details see Installing the pickup roller on page 28 Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Cleaning and Transporting the P...

Page 77: ...ng the place for the printer on page 13 Repacking the printer If you need to transport your printer for long distances carefully repack it using the original box and packing materials 1 Turn off the printer and remove the following items Power cord Interface cables Loaded paper Toner cartridge Developer unit Installed options Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Cleaning and ...

Page 78: ...e you move the printer prepare the location where you are going to place it See the following sections Setting up the printer on page 11 Finding the place for the printer on page 13 1 Turn off the printer and remove the following items Power cord Interface cables Loaded Paper Installed options 2 Be sure to lift the printer by the correct positions as shown below c Caution When moving the printer a...

Page 79: ...ed in the direction in which paper feeds If jammed paper is torn and remains in the printer or if paper is jammed in a place not mentioned in this section contact your dealer Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver Do not expose the photoconductor unit to sunlight at all w Warning Be careful not to touch the fuser which is marked CAU...

Page 80: ...pull any sheets of paper out and reinstall the paper cassette Paper Jam around the 250 sheet Paper Cassette Unit 1 Remove the optional paper cassette gently pull any sheets of paper out and reinstall the paper cassette Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Troubleshooting 80 ...

Page 81: ...aper out and reinstall the paper cassette Paper Jam in the 250 sheet Paper Cassette Unit 1 Remove the optional paper cassettes from the bottom one then gently pull any sheets of paper out Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Troubleshooting 81 ...

Page 82: ...e paper cassettes Paper Jam inside the printer 1 Open the top cover and MP tray 2 Remove the developer unit containing the toner cartridge Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Troubleshooting 82 ...

Page 83: ...u w Warning Be careful not to touch the fuser which is marked CAUTION or the surrounding areas If the printerhasbeeninuse the fuserand thesurroundingareas maybeveryhot If youmusttouch one of these areas wait 30 minutes to allow the heat to subside before doing so Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Troubleshooting 83 ...

Page 84: ...may decline Do not expose the photoconductor unit to room light any longer than necessary Never touch the photoconductor unit s light sensitive drum otherwise print quality may decline 4 Gently pull any sheets of paper out straight towards you Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Troubleshooting 84 ...

Page 85: ... unit again Make sure that the locking lever for the pickup roller of the MP tray is in the locked position up For the location of the locking lever and pickup roller see Inside the printer on page 22 Ifthelockingleverisintheunlockedposition down thepickuprollermayhavecomeoff Inthat case reinstall the pickup roller For details see Installing the pickup roller on page 28 Epson AcuLaser M2300 M2310 ...

Page 86: ... Remove the paper on the subtray then bring the subtray back into the MP tray c Caution Evenifyouseeanyjammedpaperwhenyouperformthisstep donotpullitout Otherwise the printer may be damaged Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Troubleshooting 86 ...

Page 87: ...containing the toner cartridge 4 Put your finger into the hole of the outer green knob on each side of the photoconductor unit Then pull the photoconductor unit towards you Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Troubleshooting 87 ...

Page 88: ...llow the heat to subside before doing so c Caution Never touch the developing roller that is exposed after removing the protecting cover otherwise print quality may decline Do not expose the photoconductor unit to room light any longer than necessary Never touch the photoconductor unit s light sensitive drum otherwise print quality may decline Epson AcuLaser M2300 M2310 M2400 M2410 Series User s G...

Page 89: ...raight towards you Note If the paper is stuck in the clear window open the window to remove the jammed paper 6 Insert the photoconductor unit slowly all the way in Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Troubleshooting 89 ...

Page 90: ...e sure that the locking lever for the pickup roller of the MP tray is in the locked position up For the location of the locking lever and pickup roller see Inside the printer on page 22 Ifthelockingleverisintheunlockedposition down thepickuprollermayhavecomeoff Inthat case reinstall the pickup roller For details see Installing the pickup roller on page 28 For details about loading papers see MP tr...

Page 91: ...nd the rear cover 1 Open the rear cover 2 Pull the green labeled lever down and gently pull any sheets of paper out 3 Close the rear cover Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Troubleshooting 91 ...

Page 92: ... Remove the standard paper cassette 2 From the rear view push the DM tray and gently pull any sheets of paper out Note Do not touch any metal part except the green lever on the DM tray Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide Troubleshooting 92 ...

Page 93: ...ptions are installed correctly print a status sheet using the printer s control panel or the printer driver To print a status sheet from the printer s control panel see Control panel on page 23 To print a status sheet from the printer driver for Windows see Printing a status sheet on page 117 for Macintosh see Printing a status sheet on page 136 Epson AcuLaser M2300 M2310 M2400 M2410 Series User s...

Page 94: ...on or flashing See Status and Error Lights on page 105 The Ready light is on but nothing prints Cause What to do Your computer may not be properly connected to the printer Perform the procedure illustrated in the Setup Guide The interface cable may not be plugged in securely Check both ends of the interface cable between the printer and the computer You may not be using the correct interface cable...

Page 95: ...r or Printer Setup Utility for Mac OS X 10 4 Theremainingservicelifeofthetonercartridgeisnotupdated ForWindows users only Cause What to do The interval between updating information for the consumables is too long Press the GetInformation Now button on the Consumables Info Settingsdialogbox Youcanalsochangetheintervalforupdating information about the consumables on the Consumables Info Settings dia...

Page 96: ...plication The Paper Size setting may be incorrect Make sure that the correct paper size is selected in the printer driver settings MP Tray Paper Size setting may be incorrect Make sure that you have selected MP Tray in the Paper Source drop down list and specified the correct paper size in the printer driver settings Graphics do not print correctly Cause What to do Theprinteremulationsettinginyour...

Page 97: ...ttings then lighten the Density setting White dots appear in the printout Cause What to do The paper path inside the printer may be dusty Clean internal printer components by printing three pages with only one character per page Print quality or tone is uneven Cause What to do Your paper may be moist or damp Do not store paper in a humid or damp environment The toner cartridge may be near the end ...

Page 98: ...t or damp This printer is sensitive to moisture absorbed by the paper The higherthemoisturecontentin thepaper thelightertheprintout Do not store paper in a humid or damp environment You may not be using the correct type of paper for your printer If the surface of your paper is too rough printed characters may appear distorted or broken Smooth high quality copier paper is recommended for best resul...

Page 99: ...heck the remaining service life of the toner cartridge by looking at the Basic Settings tab in the printer driver Toner was not filled after the maintenance unit was replaced Fill the toner For details see the instructions that come with the maintenance unit Printouts are extremely curled Cause What to do The printouts are curled because of heat and pressureof the fuser unit Turn the paper over or...

Page 100: ... only one character per page Printing was made right after clearing the paper jam Make a few one sided printouts Print quality decreased Cause What to do The printer cannot print in the required quality level because of insufficient memory and the printer lowers thequalityautomaticallysothattheprintercancontinue printing Checktoseeiftheprintoutisacceptable Ifnot addmorememory for a permanent solut...

Page 101: ... size type of loaded paper is not selected in the Printer Settings dialog box In the Printer Settings dialog boxin the printerdriver set thesize type of loaded paper properly Too many sheets may be loaded in the MP tray or paper cassettes Make sure that you have not tried to load too many sheets of paper For the maximum paper capacity for each paper source see General on page 153 If paper does not...

Page 102: ...options are installed correctly print a status sheet See Printing a Status Sheet on page 93 for details Feed jam when using the optional paper cassette Cause What to do The paper is jammed at the optional paper cassette See Clearing Jammed Paper on page 79 to clear jammed paper An installed option cannot be used Cause What to do The installed option is not defined in the printer driver For Windows...

Page 103: ...ter driver on a computer that does not meet these specifications or that is not equipped with a built in USB port For details about your computer contact your dealer Printer software installation Incorrect or incomplete software installation can lead to USB problems Take note of the following and perform the recommended checks to ensure proper installation Checking printer software installation Wh...

Page 104: ...appears duringtheinstallationprocess clickInstallthisdriversoftwareanyway IfyouclickDon tinstall this driver software you will have to install the printer software again Network Connection Problems only for the DN model Cannot install software or drivers Cause What to do You are not accessing the operating system with the administrative privilege Access the operating system with the administrative...

Page 105: ...Server 2003 x64 can beusedon Windows XP Service Pack 2 Windows 2003 Service Pack 1 or later Status and Error Lights You can check the printer status from combinations and patterns of the error lights on the control panel For information on the location of the lights see Control panel on page 23 Note You can check the printer status and error easily on the computer by using EPSON Status Monitor For...

Page 106: ... then holding down the Start Stop button for more than 2 seconds in order not to receive form feed command Status Sheet Explanation The printer is printing the status sheet Wait until the printing is finished Writing ROM Explanation The ROM module in the slot is being written Wait until the light is off Sleep Mode Explanation The printer is currently in the power save mode This mode is canceled wh...

Page 107: ... to insufficient memory RAM Print only one copy at a time Print Quality Decreased due to insufficient memory Explanation There is insufficient memory to print the page at the specified print quality The printer automatically lowers the print quality so that it can continue printing If the quality of the printout is not acceptable simplify the page by limiting the number of graphics or reducing the...

Page 108: ...onshallnotbeliableforanydamagesorproblemsarisingfromtheuseofconsumable products not manufactured or approved by Epson InstallagenuineEpsonproduct See ReplacementMessages onpage68forinstructionsonreplacing the toner cartridge Toner cartridge near end of service life Explanation The toner cartridge is near the end of its service life Prepare a new toner cartridge Worn Maintenance Unit Replace Mainte...

Page 109: ...ask Press the Start Stopbuttononthe control paneltoresumeprinting orpressthe CancelJobbutton to cancel the print job Insufficient Memory for Duplex Printing Explanation There is not enough memory for duplex printing The printer prints only on the front and ejects the paper Press the Start Stop button to print on the back of the next sheet or press the Cancel Job button to cancel the print job Prin...

Page 110: ...idge and the developer unit are installed properly and follow the instructions under Replacement Messages on page 68 to install or uninstall them Toner Cartridge Identification Error Explanation Either the toner cartridge is installed incorrectly or a different manufacturer s cartridge is installed Reset the toner cartridge or replace it to a new one See Replacement Messages on page 68 for instruc...

Page 111: ...tart Stop button to resume printing or press the Cancel Job button to cancel the print job Manual Feed Explanation Indicates that the Manual Feed setting is selected in the printer driver Makesurethatthedesiredpaperisdisplayedintheprinterdriverandloadedinthemanualfeedsloton the MP tray You have to press the Start Stop button once when you want to print in manual feed mode If you want to print from...

Page 112: ...ontact a qualified service representative Cancel All Print Jobs Explanation The printer is canceling all print jobs in the printer memory including jobs the printer is currently receiving or printing Wait until the cancellation is finished Service Required controller error Explanation A controller error has been detected Turn off the printer Wait at least 5 seconds then turn it back on If all the ...

Page 113: ...printer name TheAppleTalkzonesettingisincorrect forMacOSX10 5 or below Open the Print Fax for Mac OS X 10 5 or Printer Setup Utility Mac OS X 10 4 then select the AppleTalk zone that the printer is connected to The font on the printout is different from that on the screen Cause What to do The PostScript screen fonts are not installed The PostScript screen fonts must be installed on the computer th...

Page 114: ...int setting in the application is set to Binary encoding The printer cannot print binary data when it is connected to the computerviatheUSBinterface Makesurethattheprintsettingin the application is set to ASCII encoding Theprinterdoesnotprintnormallyviathenetworkinterface onlyfortheDN model Cause What to do For Windows users only TheDataFormatsettingisdifferentfromthedataformat setting specified i...

Page 115: ...ormed using the network interface ClickAdvancedonthePostScriptsheetoftheprinter sProperties thenchangethesettingfromASCIIdata default toTBCP Tagged binary communications protocol WhentheBinarysettingissettoOn TBCPisnotavailable Usethe Binary protocol For details about setting see the Network Guide An undefined error occurs Macintosh only Cause What to do The version of the Mac OS that you are usin...

Page 116: ...ny application programs and from your Windows operating system The printer settings made from any Windows applications override the setting made from the operating system From the application Click Print Print Setup or Page Setup from the File menu As necessary click Setup Options Properties or a combination of these buttons Windows 7 users Click the start button select Devices and Printers Then r...

Page 117: ...ettings You can make various settings in the Extended Settings dialog box To open the dialog box click Extended Settings on the Optional Settings tab Making Optional Settings You can update the installed option information manually if you have installed options to your printer 1 Access the printer driver 2 Click the Optional Settings tab then select Update the Printer Option Info Manually 3 Click ...

Page 118: ...tion is available only when EPSON Status Monitor is installed Using EPSON Status Monitor EPSON Status Monitor is a utility program that monitors your printer and gives you information about its current status Installing EPSON Status Monitor 1 Make sure that the printer is off and that Windows is running on your computer 2 Insert the Software Disc in the CD ROM drive Note IftheEpsonInstallNaviscree...

Page 119: ...or privileges in each client 4 Select Epson Status Monitor and then click the Next button 5 Read the license agreement statement then click Accept 6 When the installation is complete click Cancel Accessing EPSON Status Monitor Click the EPSON Status Monitor tray icon on the taskbar then select the printer name and menu you want to access Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide A...

Page 120: ...nformationonpapersourcesandreplacementparts See Replacement Parts Information on page 121 Job Information You can check print job information See Job Information on page 122 Notice Settings You can make specific monitoring settings See Notice Settings on page 124 Order Online You can order consumable products and maintenance parts online See Order Online on page 125 Tray Icon Settings You can set ...

Page 121: ...dge has some error or has neared the end of its service life c Maintenance Unit Indicates the remaining service life of the maintenance unit The service icon flashes when the maintenance unit has some error or has neared the end of its service life d Order Online button Clicking this button enables you to order consumable products and maintenance parts online See Order Online on page 125 for detai...

Page 122: ...tes the print job is printed currently Completed Indicates the print job have finished Canceled Indicates the print job have been canceled c User Displays the user name d Computer Displays the name of the computer that sent the print job e Cancel Job button Cancels the selected print job f Refresh button Refreshes the information on this menu g Display Settings button DisplaystheDisplaySettingsdia...

Page 123: ...sta Vistax64 2000 Server2008 Server2008x64 Server2003 or Server 2003 x64 EpsonNet Print TCP IP connection with Windows Vista Vista x64 XP XP x64 or 2000 clients Client only Environments When using the LPR connection in Windows 7 Vista Vista x64 XP XP x64 or 2000 When using the Standard TCP IP connection in Windows 7 Vista Vista x64 XP XP x64 or 2000 When using the EpsonNet Print TCP IP connection ...

Page 124: ... More Settings dialog box to set how to communicate with the shared printer f DisplaytheOrderOnlinewindow automatically check box When this check box is selected the Order Online window appears automatically when a replacement part becomes low or reaches end of service life g Display once a day when a replacement part is low check box When this radio button is selected the Order Online window appe...

Page 125: ...e you can place an order and find the dealer nearest you Ifyoudonotwantaconfirmationmessage selecttheDonotdisplaythe confirmation message before connecting check box in the More Settingsdialogbox TheMoreSettingsdialogboxappearsbyclickingthe More Settings button in the Notice Settings dialog box c Replacement Parts button Displays the replacement parts information d Do not display this window autom...

Page 126: ...work Utility you cannot display any printer status from EPSON Status Monitor Sharing the printer on a network This section describes how to share the printer on a standard Windows network The computers on a network can share a printer that is directly connected to one of them The computer that is directly connected to the printer is the print server and the other computers are the clients which ne...

Page 127: ...inters For a Windows Vista Vista x64 Server 2008 or Server 2008 x64 print server click Start click Control Panel then double click Printers For a Windows XP XP x64 Server 2003 or Server 2003 x64 print server click Start point to Printers and Faxes For a Windows 2000 print server click Start point to Settings then click Printers 2 Right click your printer s icon click Printer properties then click ...

Page 128: ...ame in the share name Note Do not use spaces or hyphens in the share name 4 Click Additional Drivers Note If the computers of the server and clients use the same OS you do not have to install the additional drivers Just click OK after step3 Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide About the Printer Software 128 ...

Page 129: ...ista x64 Server 2008 Server 2008 x64 or Server 2008 R2 32 bit OS x86 Type 3 User Mode 64 bit OS x64 Type 3 User Mode The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack2 Windows 2003 Service Pack1 or later Note ThedriverscheckedintheAdditionalDriversdialogboxarepre installedsothatyoudonotneed to reinstall them Do not select additional drivers other t...

Page 130: ... box in EPSON Status Monitor Installing the printer driver using an additional driver Follow the instructions below to install the printer driver on a client computer using an additional driver installed on the print server You can install the printer driver for the shared printer if you have Power Users or more powerful access rights even if you are not the Administrator ForWindowsVistaorVistax64...

Page 131: ...ly proceed to step 5 If not click stop and click The printer that I want isn t listed then go to step 4 For Windows XP or XP x64 select A network printer or a printer attached to another computer then click Next For Windows 2000 select Network printer then click Next 4 For Windows 7 or 7 x64 click Find a printer in the directory based on location of feature then click Next For Windows Vista Vista ...

Page 132: ...hen the dialog box to enter user name and password appears enter the information about the print server select name of the shared printer then click OK When Add Printer dialog box appears click Next For Windows Vista or Vista x64 click the icon of the computer or server that is connected to the shared printer When the dialog box to enter user name and password appears enter the information about t...

Page 133: ...f the shared printer ask the administrator of the network If the printer driver is installed in the client beforehand you need to select either the new printer driver or the current printer driver When the prompt to select the printer driver appears select the printer driver according to the message If the additional driver for the corresponding Windows is installed in the print server go to the n...

Page 134: ...r For Windows 7 7 x64 Vista or Vista x64 even if you are not an administrator or power user you can install the printer driver by clicking Continue when the prompt to continue the installation appears If the additional drivers are installed or the computers of the server and clients use the same OS you do not have to install the printer drivers from the Software Disc 1 Access the shared printer an...

Page 135: ...7 Vista XP or 2000 Language WINX86 Windows 7 x64 Vista x64 or XP x64 Language WINX64 3 Select the name of the printer click OK then follow the on screen instructions Using the Printer Software for Macintosh Using the printer driver The printer driver is the software that allows you to adjust printer settings to get the best results Note The printer driver s online help provides details on printer ...

Page 136: ...t Note for Mac OS X 10 4 users ToaccessEPSONRemoteControlPanelfromDockforthefirsttimeafterinstallingtheprinterdriver you need to open the print dialog box first Changing the Printer Settings You can change the printer settings such as paper source paper type and print quality Open the Print dialog box and select Printer Settings from the drop down list then select the Basic Settings button for Mac...

Page 137: ...icon For Mac OS X 10 6 click the Utility tab and click Open Printer Utility button For Mac OS X 10 4 users Note After installing the EPSON Status Monitor and before doing the procedure below you need to open the Print dialog box so the EPSON Status Monitor can display the current status of the printer 1 Open the Applications folder on your hard disk drive then open the Utilities folder 2 Double cl...

Page 138: ...ed See Detailed Status on page 138 Replacement Parts Information Youcanobtaininformationonpapersourcesandreplacementparts See ReplacementParts Information on page 139 Job Information You can check print job information See Job Information on page 140 Notice Settings You can make specific monitoring settings Access EPSON Status Monitor and select Notice Settings from the file menu See Notice Settin...

Page 139: ...nce Unit Indicates the remaining service life of the maintenance unit The maintenance unit icon flashes when the maintenance unit has some error or has neared the end of its service life d Order Online button Clicking this button enables you to order consumables online See Order Online on page 125 for details Note The remaining service life of the toner cartridge is displayed only if the genuine E...

Page 140: ...ed Indicates the print job has been finished Canceled Indicates the print job has been cancelled Held Job is on hold c User Displays the user name d Computer Displays the name of the computer that sent the print job e Cancel Job button Cancels the selected print job You can only cancel the jobs you send f Refresh button Refreshes the information on this menu g Display Settings button Displays the ...

Page 141: ... window appears automatically when a consumable becomes low or reaches end of service life e Display once a day when a consumable is low check box When this radio button is selected the Order Online window appears automatically once a day when you start printing or display the status by accessing EPSON Status Monitor f Display only when a replacement part first becomes low check box Whenthisradiob...

Page 142: ...cintosh 3 Double click the Printer folder 4 Double click the Driver folder 5 Double click your printer s icon Note If the Authorization dialog box appears enter the Password or phrase then click OK 6 When the software license agreement screen appears read the statement click Continue then click Agree 7 Select Uninstall from the menu at the upper left then click Uninstall 8 Follow the on screen ins...

Page 143: ...Server 2003 or Server 2003 x64 Remarks No restrictions for these systems Mac OS X Recommended OS Version Mac OS X 10 4 11 or later Computer Power Mac G3 G4 G5 iMac eMac PowerBook G3 G4 or iBook Note To use binary data Epson recommends that you use AppleTalk for the printer s network connection If you use a protocol other than AppleTalk for the network connection you need to set Binary to On in the...

Page 144: ...the printer is connected to a USB interface connect your computer to the printer with a USB cable then turn on the printer If the printer is connected to a parallel interface go to step 3 Note for Windows Vista users Without the Windows driver or the Adobe PS driver the display shows Found New Hardware In this case click Ask me again later 3 For Windows 7 click the start button select Devices and ...

Page 145: ...ll virus protection programs before installing the printer software 1 Make sure that the printer is turned on Insert the printer Software Disc into your CD ROM drive 2 For Windows 7 click the start button select Devices and Printers and click the Add a printer button For Windows Vista Vista x64 XP XP x64 Server 2008 or Server 2008 x64 click Start point to Printer and Faxes and click Add a printer ...

Page 146: ...ngs in the PostScript printer driver To access the printer driver see Accessing the printer driver on page 116 Using AppleTalk under Windows 2000 Use the following settings if your machine is running Windows 2000 and the printer is connected through an network interface using the AppleTalk protocol Select PS3 as the Network setting in the printer s emulation mode For details about the settings see...

Page 147: ...InstallEPSONPostScriptSoftwarescreenappears clickContinue thenfollowtheon screen instructions 5 Easy Install is displayed on the screen Click Install Note For Mac OS X 10 4 if the Authenticate window appears enter the user name and password for an administrator 6 When installation is done click Close Selecting the printer After installing the PostScript 3 printer driver you need to select the prin...

Page 148: ...t EPSONAppleTalk because it cannot be used with the PostScript 3 printer driver Note for IP Printing users Make sure to select IPPrinting Do not select EPSONTCP IP because it cannot be used with the PostScript 3 printer driver After selecting IPPrinting enter the IP address for the printer then make sure to select the Use default queue on server check box Note for USB users Make sure to select USB...

Page 149: ...o dialog box appears Select Installable Options from the pop up list then make the necessary settings 6 Confirmthatyourprinter snameisaddedtothePrinterList ThenquitPrint Fax forMacOSX 10 5 or later or Printer Setup Utility for Mac OS X 10 4 Accessing the PostScript printer driver You can change the PostScript printer driver settings in the PostScript printer driver Changing the printer setup setti...

Page 150: ...nstall the printer driver Consult the customer support in your region regarding how to get the printer driver and system requirements such as the versions of supported operating systems Epson AcuLaser M2300 M2310 M2400 M2410 Series User s Guide About the Printer Software 150 ...

Page 151: ...igned for laser printers Labels The backing sheet should be covered completely with no gaps between labels Thick paper Weight 121 to 220 g m2 Userecycledpaperonlyundernormaltemperatureandhumidityconditions Poorqualitypapermayreduceprintquality or cause paper jams and other problems Paper that should not be used You cannot use the following paper in this printer It may cause printer damage paper ja...

Page 152: ...ly thick or thin paper Paper that is too smooth or too rough Paper that is different on the front and back Paper that is folded curled wavy or torn Paper of irregular shape or paper that does not have right angle corners Printable area 4 mm minimum margin on all sides The printable width should be 202 mm or less Note The printable area varies depending on the emulation mode in use When using ESC P...

Page 153: ...60 90 g m2 Up to 5 sheets of semi thick thick paper 91 220 g m2 Up to 5 sheets of envelopes transparencies labels Standard lower paper cassette Up to 28 mm of plain paper 60 120 g m2 Up to 250 sheets of plain paper 80 g m2 Paper output For all paper types and size Paper output capacity Up to 250 sheets of plain paper 80 g m2 200 sheets of plain paper for duplex printing 80 g m2 Duplex Paper Type P...

Page 154: ...o 90 5 F Not in use 0 to 35 C 32 to 95 F Humidity In use 15 to 80 RH Not in use 15 to 80 RH Altitude 2500 meters 8200 feet maximum The recommended environment is 15 to 28 C 59 to 82 F and 20 to 70 RH Mechanical Dimensions Height 255 mm 10 0 in Width 378 mm 14 9 in Depth 390 mm 15 4 in Weight Approx 11 5 kg about 25 4 lb Excluding consumables and options Electrical Epson AcuLaser M2300 Epson AcuLas...

Page 155: ...and operating conditions Standard and approvals European model Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC EN 60950 1 EN 55022 Class B EN 55024 EN 61000 3 2 EN 61000 3 3 Interfaces USB interface Hi Speed USB Compatible with the USB 2 0 Specification Note Your computer must support Hi Speed USB or USB in order to use Hi Speed USB or USB as the interface to connect your computer to th...

Page 156: ... delivery system Cassette capacity up to 250 sheets Paper types Plain paper Power supply DC 24V 0 7 A and DC 3 3 V 0 34 A supplied by the printer Dimensions and weight Height 100 mm 3 9 in Width 375 mm 14 8 in Depth 390 to 447 mm 15 4 to 17 6 in Weight 3 5 kg 7 7 lb including cassette Note This product conforms to CE marking requirements in accordance with EC Directive 2004 108 EC Memory modules M...

Page 157: ...me areas Contact your local Epson dealer representative about the availability of the Return toner cartridge scheme 3 Toner cartridge Return toner cartridge part numbers vary by location 4 High capacity toner cartridges are available only for Epson AcuLaser M2400 M2410 series Maintenance Parts Maintenance unit Product code Model Epson AcuLaser M2300 M2310 series 1199 1200 1 2 Epson AcuLaser M2400 ...

Page 158: ...formation Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for Users in Europe Check your ...

Page 159: ...rs in Thailand Contacts for information support and services are World Wide Web http www epson co th Information on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Hotline Phone 66 2685 9899 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries o...

Page 160: ... Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Sales enquiries and product information Technical support Phone 62 21 572 4350 Fax 62 21 572 4357 Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Epson AcuLaser M2300 M23...

Page 161: ...411 350148 Help for Users in Hong Kong To obtain technical support as well as other after sales services users are welcome to contact Epson Hong Kong Limited Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information Product information Answers to Frequently Asked Questions FAQs Latest versions of...

Page 162: ...com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Trading M Sdn Bhd Head Office Phone 603 56288288 Fax 603 56288388 399 Epson Helpdesk Sales enquiries and product information Infoline Phone 603 56288222 Enquiries on repair services warranty product usage and technical support Techline Phone 603 56288333 E...

Page 163: ...17 022 28257287 Delhi 011 30615000 011 30615005 Chennai 044 30277500 044 30277575 Kolkata 033 22831589 90 033 22831591 Hyderabad 040 66331738 39 040 66328633 Cochin 0484 2357950 0484 2357950 Coimbatore 0422 2380002 NA Pune 020 30286000 30286001 30286002 020 30286000 Ahmedabad 079 26407176 77 079 26407347 Helpline For Service Product info or to order a cartridge 18004250011 9AM 9PM This is a Toll f...

Page 164: ...l epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Toll Free No 1800 1069 EPSON 37766 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and ...

Page 165: ...Network Guide 19 Online Help 19 Setup Guide 19 User s Guide 19 H Headers and footers how to use 53 Help Epson 158 I Installing options installing a memory module 63 installing the paper cassette unit 59 memory module 63 paper cassette unit 59 removing a memory module 67 removing the paper cassette unit 63 Installing the postScript printer driver Macintosh 147 Installing the PostScript printer driv...

Page 166: ...layout Windows 45 Printer cleaning 71 cleaning inside of the printer 73 cleaning pickup roller 71 consumable products 24 electrical 154 environmental 154 general 153 maintenance parts 25 mechanical 154 optional products 24 parts front view 20 parts inside 22 parts rear view 20 standard and approvals 155 transporting 13 transporting long distance 77 transporting short distance 78 Printer driver Acc...

Page 167: ... Toner Toner Save mode 43 Toner cartridge Specifications 157 Toner Save mode 43 Transporting the printer long distance 77 Transporting the printer short distance 78 Troubleshooting 79 93 112 memory problems 100 operational problems 94 options 102 paper handling problems 101 PostScript 3 mode 113 print quality problems 97 USB problems 103 U Unavailable paper 151 USB 155 W Watermark how to make 51 h...

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