Symptom
Cause
Solution
Image defects.
The print head window is dirty.
Clean the print head window.
A toner cartridge may be leaking.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
A toner cartridge may be
defective.
Remove the toner cartridge with the color causing the
abnormal image.
Replace it with a new toner cartridge.
The photoconductor unit is
defective.
Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
Lateral lines or
bands appear on
image.
The printer is not level.
Place the printer on a flat, hard, level surface.
The media path is dirty with
toner.
Print several sheets and the excess toner should disappear.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit is
defective.
Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
Thin white
horizontal lines
appear at intervals
on images.
Toner is not evenly adhering to
the media.
Use the “Image Refresh” function located under the User
Service tab in the Remote Panel Program. See “User Service
Tab” on page 22.
If the problem persists, contact your vendor or authorized
service provider.
Colors look
drastically wrong.
One or more of the toner
cartridges are defective.
Remove the toner cartridges and verify that the toner is
distributed evenly on each cartridge roller, and reinstall the
toner cartridges.
Colors are not
registering
properly; colors
are mixed or have
page-to-page
variation.
The photoconductor unit is not
correctly seated.
Remove the photoconductor unit and reinstall it.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The media is moist from
humidity.
Remove the moist media and replace it with new, dry media.
AcuLaser C1600 User’s Guide
Troubleshooting
87
