Symptom
Cause
Solution
Media is
misfeeding.
The media is not correctly
positioned in the tray.
Remove the misfed media and reposition the media
properly in the tray.
The number of sheets in the tray
exceeds the maximum allowed.
Remove the excess media and reload the correct number of
sheets in the tray.
The media guides are not
correctly adjusted to the media
size.
Adjust the media guides in the Tray 1 to match the size of the
media.
Warped or wrinkled media is
loaded in the tray.
Remove the media, smooth it out, and reload it. If it still
misfeeds, do not use that media.
The media is moist from
humidity.
Remove the moist media and replace it with new, dry media.
The recommended label sheet is
facing the wrong way in Tray 1.
Load the label sheets according to the manufacturer’s
instructions.
Media is
misfeeding.
Envelopes are facing the wrong
way in Tray 1.
Load the envelopes in Tray 1 so the flaps are facing down.
If the flaps are on the long edge (Envelope C6 and Envelope
DL), load the envelopes with the flap edge toward the
machine and the flap side facing down.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.
Use Epson-approved media. See “Print Media” on page 25.
The media feed roller is dirty.
Clean the media feed roller.
For more details, refer to “Interior” on page 54.
AcuLaser C1600 User’s Guide
Troubleshooting
81
