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Chapter 5

Troubleshooting

I d e n t i f y i n g   Y o u r   S y s t e m
The Computer Will Not Start
The Computer Does Not Respond
K e y b o a r d   P r o b l e m s
M o u s e   P r o b l e m s
M o n i t o r   P r o b l e m s
D i s k e t t e   P r o b l e m s
D i s k e t t e   D r i v e   P r o b l e m s

H a r d D i s k D r i v e P r o b l e m s

S o f t w a r e P r o b l e m s

P r i n t e r   P r o b l e m s
O p t i o n   C a r d   P r o b l e m s
M e m o r y   M o d u l e   P r o b l e m s

C o n t r o l l e r P r o b l e m s
Internal Battery Problems

5-1
5-3
5-4
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5-5
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5-6
5-7

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5-10
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Appendix A

Specifications

CPU and Memory

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Controllers . . . . . . . . . . . . . . . . . . . . . .
Interfaces . . . . . . . . . . . . . . . . . . . . . . .
Mass Storage

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Keyboard . . . . . . . . . . . . . . . . . . . . . . .

SETUP Program . . . . . . . . . . . . . . . . . . .

Physical Characteristics . . . . . . . . . . . . . . .
Power Supply . . . . . . . . . . . . . . . . . . . . .
Environmental Requirements . . . . . . . . . . .
Tested Operating Environments . . . . . . . . . .

Video Memory and Supported Resolutions . . .
Options Available from EPSON

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Hard Disk Drive Types

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Drive Option Information . . . . . . . . . . . . .
DMA Assignments . . . . . . . . . . . . . . . . .
Hardware Interrupts . . . . . . . . . . . . . . . .

System Memory Map . . . . . . . . . . . . . . . .
System I/O Address Map . . . . . . . . . . . . .
Connector Pin Assignments . . . . . . . . . . . .

A - 1
A - 2
A - 2
A - 3
A - 4

A - 4
A - 4
A - 5
A - 5
A - 6
A - 7
A - 7
A - 8

A - 1 0
A - 1 1
A - 1 2
A - 1 3
A - 1 4
A - 1 6

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Summary of Contents for ActionTower 2000

Page 1: ......

Page 2: ... and press Enter 5 The installation will begin You will be asked on which drive and directory you want the software installed To choose the default setting press Enter or click Continue 6 The Necessary files will now be installed onto your hard drive When the installation process is done correctly you will see a new group called M O S T in the Windows Program Manager Installing the Program in Foca...

Page 3: ...on your computer s hard disk drive and how to create buttons for them in the EPSON FocalPointTM Windows environment program See your Read This First booklet your Windows documentation and the on line help utilities for in depth information on using Windows and FocalPoint For information on using Battle Chess and Lenny s MusicToons see the program s README file or on line help utility or contact th...

Page 4: ...sage Select OK to continue 10 Your computer automatically starts Battle Chess Make sure you hear the sound the program produces and can select items on the screen to test it Then select Exit from the File menu to exit the program Adding Battle Chess to FocalPoint To add a program button for Battle Chess in the FocalPoint program follow these steps 1 Start FocalPoint and select the Games program gr...

Page 5: ...ontrol button again to exit FocalPoint Setup Now Battle Chess is installed in Windows and in FocalPoint Installing Lenny s Music Toons To install Lenny s MusicToons using Windows follow these steps 1 Start the Windows Program Manager 2 Insert the Lenny s MusicToons CD into the CD ROM drive Then wait a few seconds for the CD to initialize 3 From the File menu select Run 4 Then select Browse 5 In th...

Page 6: ...xit the program Adding Lenny s Music Toons to FocalPoint To add program buttons for Lenny s MusicToons in the FocalPoint program follow these steps 1 Start FocalPoint and select the Games program group 2 Go to page 2 of the Games group 3 Select the Setup control button with the wrench icon on the right side of the screen The Setup bar appears on the left side of the screen and empty program button...

Page 7: ... box select drive C 14 In the Directories box select the windows directory 15 In the File Name box select notepad exe Then select OK 16 You see the Button Properties dialog box Move the cursor to the end of the command in the Command Line field and type c l e n n y r e a d m e d o c 17 Now select the icon shown in the Icon box In the dialog box select the following Drive c D i r e c t o r y w i n ...

Page 8: ... FocalPoint is a trademark of Epson America Inc General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective companies Copyright 1994 by Epson America Inc 400346500 Torrance California USA 6 94 6 ...

Page 9: ...ed in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Epson America Inc No patent liability is assumed with respect to the use of information contained herein Nor is any liability assumed for damages resulting from the use of the information contained herein Further this publication and features described herein are subject...

Page 10: ... into the extension cord does not exceed the cord s ampere rating Also make sure the total of all devices plugged into the wall outlet does not exceed 15 amperes Except as specifically explained in this User S Guide do not attempt to service the computer yourself Unplug the computer and refer servicing to qualified service personnel under the following conditions If the power cord or plug is damag...

Page 11: ...ordon d alimentation de l ordinateur n est pas abîmé ni effiloché Dans le cas oú on utilise un cordon de rallonge avec l ordinateur s assurer que l intensité en amperes requise pour tous les appareils branches sur ce cordon ne soit pas supérieure a la capacité du cordon S assurer aussi que cette intensté ne dépasse jamais la somme de 15 amperes pour l ensemble des appareils Sauf dans les cas spéci...

Page 12: ... and Mouse 1 4 Connecting a Monitor 1 5 Connecting a Printer or Other Device 1 6 Connecting the Power Cord 1 7 Turning On the Computer 1 7 Turning Off the Computer 1 9 Running the SETUP Program 1 10 Starting the SETUP Program 1 10 Displaying System Information 1 12 Setting the Date and Time 1 12 Setting the Diskette Drive s 1 12 Setting the Hard Disk Drive s 1 13 Checking System Memory 1 14 Settin...

Page 13: ... s t a l l i n g a n O p t i o n C a r d R e m o v i n g a n O p t i o n C a r d A d d i n g V i d e o M e m o r y Installing the Video Chips Installing the Math Coprocessor P o s t i n s t a l l a t i o n P r o c e d u r e s 3 2 3 4 3 5 3 7 3 8 3 10 3 11 3 13 3 15 3 18 3 18 3 18 3 20 3 22 Chapter 4 lnstalling and Removing Drives Setting the IDE Hard Disk Drive Jumpers 4 2 Removing Mounting Frames...

Page 14: ...e P r o b l e m s C o n t r o l l e r P r o b l e m s Internal Battery Problems 5 1 5 3 5 4 5 4 5 5 5 5 5 6 5 7 5 8 5 9 5 10 5 11 5 11 5 12 5 12 Appendix A Specifications CPU and Memory Controllers Interfaces Mass Storage Keyboard SETUP Program Physical Characteristics Power Supply Environmental Requirements Tested Operating Environments Video Memory and Supported Resolutions Options Available fro...

Page 15: ...Glossary Index EPSON U S and International Marketing Locations V l l l ...

Page 16: ...e built in PS 2 compatible mouse port 1KB of internal cache Support for relocation of 128KB of memory High speed local bus video controller with True Color support providing resolutions up to 1280 x 1024 in 16 colors Socket for an optional math coprocessor Five full length 16 bit ISA compatible option slots Space for up to seven mass storage devices four externally accessible and three internal Su...

Page 17: ... video interface provides data transfer at the full speed of the processor rather than at the standard 8 33 MHz ISA bus speed VGA Drivers Your computer comes with VGA drivers and utilities for use with the integrated video interface With these drivers you can take advantage of the extended VGA features such as high resolutions and 132 column text mode when you run popular applications If your syst...

Page 18: ...ur system came with at least 512KB of video memory If your system came with 512KB you can increase it to 1024KB lMB which allows you to use higher resolutions with more colors Microprocessor Your system supports one of the following microprocessors 4 8 6 S L C 3 3 486SLC2 50 Drives Your system can hold up to seven mass storage devices including hard disk drives diskette drives tape drive s a CD RO...

Page 19: ...s such as the monitor and printer It also describes running the SETUP program to define your computer s configuration Chapter 2 covers general operating procedures such as using diskettes resetting the computer and changing the processor speed Chapter 3 describes how to remove and replace the computer s cover change jumper settings and install optional equipment such as option cards and memory mod...

Page 20: ...ce Center Customer Relations EPSON technical information library fax service Product literature on current and new products You can purchase accessories manuals or parts for EPSON products from EPSON Accessories at 800 873 7766 U S sales only In Canada call 800 GO EPSON for sales locations When you call for technical assistance be ready to identify your system and its configuration and provide any...

Page 21: ...Serve you are eligible for a free introductory membership as an owner of an EPSON product This membership entitles you to An introductory 15 credit on CompuServe Your own user ID and password A complimentary subscription to CompuServe Magazine CompuServe s monthly publication To take advantage of this offer call 800 848 8199 in the United States and Canada and ask for representative 529 In other c...

Page 22: ...owing information Unpacking your computer Setting the voltage selector switch Connecting the computer components Turning the computer on and off Running the SETUP program Post SETUP procedures Unpacking Your Computer When you unpack your system components make sure you have these items Setting Up Your System 1 1 ...

Page 23: ...oltage selector switch set to 110 VAC This setting is appropriate for line source voltages between 100 and 120 VAC and is generally the appropriate setting to select if you plan to use your computer in North America Mexico or Japan If you plan to operate the computer in the United Kingdom Europe or South American countries you will probably need to reset the voltage selector switch to 220 VAC Doin...

Page 24: ...he right to select 220 VAC or to the left to select 110 VAC as shown below Connecting Computer Components Use the illustration below to locate the ports on the back of your system as you connect the keyboard monitor printer and other devices Setting Up Your System 1 3 ...

Page 25: ...arked K B If you have a PS 2 compatible mouse insert the connector into the port marked MOUSE Caution Although the connectors and ports for the mouse and keyboard are physically identical they cannot be used interchangeably Be sure to plug the mouse connector into the MOUBE port or you may damage your system You must install a mouse driver if your system has not been preconfigured See your mouse m...

Page 26: ...ur monitor does not have an attached cable connect the cable to it now 2 Insert the monitor connector into the VGAport on the computer 3 If the connector has retaining screws tighten them 4 Plug the monitor s power cable into the power inlet on the back of the monitor Plug the other end of the power cable into a grounded electrical outlet or into the power outlet on the back of the computer Cautio...

Page 27: ...ecure the cable squeeze the clips at each side of the printer port and push them into place 3 Plug the printer s power cord into a grounded electrical outlet Using the serial ports If you have a printer modem or other device with a serial interface you can connect it to one of the serial RS 232C ports on the back of the computer Make sure you have a cable compatible with a DB 9P connector To conne...

Page 28: ...iate grounded electrical outlet Turning On the Computer Before you turn on your computer be sure to read the Important Safety Instructions at the beginning of this manual Follow these steps to turn on your system 1 If there is a protective card in the diskette drive remove it now 2 Turn on the monitor printer and any other peripheral devices connected to the computer 3 If you do not have a hard di...

Page 29: ...s is a series of checks the computer runs each time you turn it on to make sure everything is working correctly If necessary use the controls on your monitor to adjust the brightness and contrast until you can easily see the characters on the screen 5 When the system has successfully completed its diagnostics M S D O S prompts you to verify the correct date and time If they are correct press Enter...

Page 30: ...ETUP Program section to configure your system using the SETUP program Turning Off the Computer Whenever you turn off your system follow these steps 1 Save your data and exit any application program you are using 2 Check the hard disk drive light and the diskette drive light s to make sure they are not on Do not turn off the computer if a drive light is on because you can damage the drive or lose d...

Page 31: ...Processor speed Internal cache function S h a d o w o p t i o n s Processor chip features SETUP is stored in the computer s ROM BIOS so you can run it any time The configuration information resides in an area of memory called CMOS RAM A battery backs up this memory so it is not erased when you turn off or reset the computer Starting the SETUP Program You can run SETUP whenever you turn on or reset...

Page 32: ...the next or previous modifiable option Changesthe valuesin the field PgDn PgUp Displays the next or the previousmenu F1 Displaysa help screen describing the option currently selected F2 Displays the system information screen F4 From the exit menu saves the changesyou have made and restarts your computer F5 From the exit menu restores the factory default values for all SETUP options F6 From the exi...

Page 33: ... even when the computer is turned off Once you set the date and time using SETUP you should not need to change them unless you adjust the time for daylight savings or a different time zone The computer automatically changes the date for leap years Use to move the cursor to the value you want to change Then press or until you see the value you want Setting the Diskette Drive s On your system disket...

Page 34: ...to select a different drive type or define your own drive type or reformat the disk See Defining your own drive type below for instructions Using the auto sensing feature To allow the computer to automatically detect your hard disk drive follow these steps 1 Move the cursor to Hard Disk 1 or 2 and press or until you see AUTO DETECT 1 or AUTO DETECT 2 Select AUTO DETECT 1 for your first hard disk d...

Page 35: ...ide the parameter information you need 4 Continue pressing to move the cursor to the next field and type in the appropriate values Checking System Memory When you boot your system the system BIOS detects the type of RAM and updates the base memory size and the extended memory size automatically You see the memory configuration displayed on this SETUP screen Setting the Video Display Type The Video...

Page 36: ... SETUP allow you to control keyboard settings The Keyboard option allows you to disable the built in keyboard connector The NumLock on at boot option determines the initial state of the Num Lock function when you turn on or reset your system When Num Lock is off the keypad controls cursor movement If Num Lock is on the keypad types numbers Select YES to set the Num Lock function on when the system...

Page 37: ... relocation is automatically disabled Shadow RAM options Your computer can access RAM random access memory faster than ROM read only memory The Shadow BIOS ROM always enabled and Shadow Video ROM options allow your system to copy the contents of its system and or video ROM into RAM so it can perform certain operations faster You can also shadow 32KB or 64KB of memory that starts at the indicated a...

Page 38: ... leave SETUP press ESC from any SETUP screen From the Exiting SETUP menu you can press these keys Esc Returns to SETUP F4 Saves the changes you have made to your configuration and restarts your computer F5 F6 Supplies the factory default values for all options Exits SETUP and returns to the system prompt without saving any changes Post SETUP Procedures After you run SETUP for the first time you ma...

Page 39: ...ling video drivers and utilities use a text editor to open the README files included on your Drivers diskettes Make sure Windows is installed before you install video drivers for Windows applications To read the README files insert the Drivers diskette type the following and press Enter A R E A D M E To print the files to a laser printer enter the following A R E A D M E P To obtain drivers for ad...

Page 40: ...your elbows hips and knees bent at approximately 90 degree angles and keep your wrists as close to horizontal as possible Vary your posture often and take frequent breaks Stand up stretch and move around Use a good chair Make sure your chair supports your lower back A chair with padded armrests lets you rest your arms as you work Keep your copy stand at the same eye level as your screen This reduc...

Page 41: ...ce your monitor directly in front of you and sit about an arm s length away from it The top of the screen should be slightly below your eye level so you look down at the screen Position the monitor so that no light is reflected from the screen Inserting and Removing Disks To insert a diskette into a 3 5 inch drive hold the diskette with the label facing up and the shutter leading into the drive as...

Page 42: ...ve the diskette make sure the drive light is off then press the release button or turn the latch Remove the diskette and store it properly Caution Never remove a diskette or reset or turn off the computer while a diskette drive light is on You could lose data Also remove all diskettes before you turn off the computer Stopping a Command or Program You may sometimes need to stop a command or program...

Page 43: ...ting erases any data in memory that you have not saved so reset only if necessary Caution Do not reset the computer to exit a program Some programs classify and store new data when you exit them normally If you reset the computer without properly exiting a program you may lose data To reset the computer the operating system must be either on the hard disk or on a diskette in drive A so if you do n...

Page 44: ...ost everything you do because your programs will work faster However certain application programs have specific timing requirements and can run only at the slower speed See your application software manual to determine if this is the case Some copy protected programs require the computer to run at slow speed while accessing the program on a diskette These programs also usually require you to leave...

Page 45: ...However if the program uses one of these commands for another function you cannot use it to change the processor speed You can however change the processor speed through SETUP The speed setting remains in effect until you reset or turn off your computer 2 6 Using Your Computer ...

Page 46: ...how to replace the cover when you are finished It then describes the following Locating the internal components Changing the jumper settings Installing and removing SIMMs single in line memory modules Installing and removing option cards Adding video memory Installing a math coprocessor Never install options or change jumper settings when the Once you have installed your options see Post installat...

Page 47: ...the computer and then any peripheral devices including the monitor and printer 2 Disconnect the computer s power cable from the electrical outlet and from the back panel Also disconnect any other cables that are connected to the computer including the keyboard cable 3 Turn the computer around so the back panel is facing you 4 Remove the six screws securing the back panel 3 2 Installing and Removin...

Page 48: ...to the computer by touching the metal surface of the back panel WARNING Be sure to ground yourself by touching the back panel of the computer every time you remove the cover If you are not properly grounded you could generate an electric shock that could damage a component when you touch it Installing and Removing Options 3 3 ...

Page 49: ...es are out of the way so they do not catch on the cover 4 Slide the cover forward until the flange at the front of the cover slides between the front bezel and the chassis of the computer See the illustration on page 3 3 5 Replace the six cover retaining screws 6 Reconnect the computer to the monitor printer keyboard and any other peripheral devices you have Then reconnect the power cable to the b...

Page 50: ...Locating the Internal Components As you follow the instructions in this chapter refer to the illustration below to locate the major components inside your computer Installing and Removing Options 3 5 ...

Page 51: ...e illustration below shows the main system board inside your computer Use this illustration to locate jumpers SIMM sockets video memory chip sockets and the CPU socket 3 6 Installing and Removing Options ...

Page 52: ...12 J13 Jumper setting 1 2 OFF I 2 2 3 I 2 2 3 I 2 2 3 I 2 2 3 I 2 2 3 I 2 2 3 I 2 2 3 I 2 2 3 Function Enables VGA IRQ Disables VGA IRQ Enables COM 1 Disables COM 1 Assigns COM 1 serial port asCOM1 3F8H 3FFH Assigns COM 1 serialport as COM 3 3E8H 3EFH Enables COM 2 Disables COM 2 Assigns COM 2 serial AssignsCOM 2 serial port as COM 2 2F8H 2FFH port as COM 4 2E8H 2EFH Enables parallel port Disables...

Page 53: ...e To use an external display adapter in an expansion slot you must disable the built in VGA adapter Setting the Jumpers Follow these steps to change jumper settings 1 Refer to the illustration on page 3 6 to locate the jumpers 2 If the jumper you need to change is blocked by any option cards installed in your computer you need to remove them to access the jumpers See page 3 18 3 8 Installing and R...

Page 54: ...r a triangle is traced on the board at pin 1 Setting jumpers To move a jumper from one position to another use your fingers needle nose pliers or tweezers to pull it off its pins and gently move it to the desired position Caution Be careful not to bend the jumper pins or damage any components on the main system board 4 Replace any option cards you removed See page 3 15 for instructions Installing ...

Page 55: ...d for each SIMM socket RAM1 through RAM4 identifies the bank of sockets where you should install SIMMs An x indicates that no SIMM is installed in that bank Before you install SIMMs review the following guidelines to ensure that they will work properly Use only tin plated 30 pin S bit or 9 bit fast page mode SIMMs that operate at an access speed of 70ns nanoseconds or faster Be sure all the SIMMs ...

Page 56: ...pply connector 2 You need to remove the rear internal drive bay bracket to access the SIMM sockets If there is a drive mounted in this bracket you ll need to remove it first see Chapter 4 for instructions Remove the four screws that hold the bracket to the back of the system as shown below 3 Rest the computer on its side so that the system board is flat and the components on the board are easy to ...

Page 57: ... 5 Push the SIMM into the socket until it is seated firmly in the slot Then tilt it upright as shown in the following illustration guiding the hole at each end of the SIMM over the retaining post at each end of the SIMM socket If it does not go in smoothly do not force it pull it all the way out and try again 3 12 Installing and Removing Options ...

Page 58: ...d off 2 Use the illustration on page 3 6 to locate the SIMM sockets on the right side of the system board 3 You need to remove the rear internal drive bay bracket to access the SIMM sockets If there is a drive mounted in this bracket you ll need to remove it first see Chapter 4 for instructions Remove the four screws that hold the bracket to the back of the system as shown on page 3 11 4 Set the c...

Page 59: ...arefully pull away the tabs that secure the SIMM at each end As you pull away the tabs the SIMM falls to the side 6 Remove the SIMM from the socket 7 If necessary follow the same procedure to remove other SIMMs 3 14 Installing and Removing Options ...

Page 60: ...A for the option slot power limits You can install an S bit card in a 16 bit slot as long as it fits When you unpack the option card be careful not to touch any of the components on the circuit board or the gold edged connectors If you need to set it down before you install it place it gently on top of its original packing material with the component side facing up Keep the packing materials in ca...

Page 61: ...g the option slot cover to the computer as shown below Keep the screw to secure the option card to the computer 2 Slide out the slot cover and set it aside Store it in a safe place in case you remove the option card later 3 Unpack the option card and carefully adjust any switches or jumpers on it if necessary Check the option card instructions 3 16 Installing and Removing Options ...

Page 62: ...sponding guide inside the computer s front panel Once the connectors reach the slot push the card in firmly but carefully to insert it fully You should feel it fit into place If the card does not go in smoothly do not force it pull it all the way out and try again 5 Secure the end of the card to the computer with the retaining screw Installing and Removing Options 3 17 ...

Page 63: ...ideo memory you can increase it to 1MB by installing four video DRAM DIP dual inline package chips The chips must be 20 pin 256KB 80ns or 80ns Additional video memory is useful for running graphics intensive applications or for supporting high resolutions up to 1280 x 1024 in 16 colors interlaced on your monitor See Appendix A for a table identifying supported colors and resolutions for each amoun...

Page 64: ... as possible while you install them 3 Remove the memory chips from their package and inspect each one The pins should point inward at slightly less than a 90º angle If any pins are not in this position use your fingers or small tweezers to gently align them with the others Be careful the pins are fragile and can break easily 4 Position the memory chip over the first empty socket as shown below ali...

Page 65: ... coprocessor If you have a 486SLC2 50 system use a Cyrix 83S87 25 coprocessor Note that your math coprocessor socket may not look exactly like the one in the illustration If you are not sure how to install a math coprocessor contact the EPSON Connection To install the math coprocessor follow the instructions in the manual that came with it or follow these steps 1 Use the illustration on page 3 6 t...

Page 66: ...coprocessor chip over the socket aligning the notched edge of the chip marked with a dot with the bevelled corner in the socket as shown below Then gently push the coprocessor straight into the socket pressing evenly and firmly on all sides Caution If you install the chip in the wrong orientation you may damage the chip and void your warranty 5 Replace any option cards you removed See page 3 15 fo...

Page 67: ...oprocessor you must run SETUP to update the computer s configuration See Chapter 1 for instructions Additionally you may need to add some commands to your configuration files See your operating system manual and the manual that came with your optional equipment 3 22 Installing and Removing Options ...

Page 68: ... below Drive bay Fourexternally accessible bays Drive type and size Two 5 25 inch half height drivesor one 5 25 inch full height drive and two 3 5 inch third height drives One front internal bay One 3 5 inch half height orthird height drive Two rear internal bays Two 3 5 inch half height orthird height or one 3 5 inch full height drive Note The main system board in your computer supports up to two...

Page 69: ... front internal drive bay Install a drive in an external drive bay Remove a drive from an external drive bay Install a drive in the rear internal drive bay Remove a drive from the rear internal drive bay Perform post installation procedures Be sure to consult the documentation that came with your drive for additional information Setting the IDE Hard Disk Drive Jumpers Most hard disk drives have ju...

Page 70: ...ing a drive in a 31 2inch wide drive bay and there are mounting frames attached to the drive you must remove them before you install the drive Follow these steps 1 On your drive there may be a plastic guiderail and metal grounding plate attached to one of the mounting frames If so remove the screws securing them to the mounting frame and remove the guiderail and grounding plate 2 Then remove the t...

Page 71: ... identify your drive See the documentation that came with your drive for this information Follow these steps to install the drive in your computer 1 Position the drive so its drive and power connectors face the back of the computer and its circuit board is on the bottom 2 Slide the drive into the front internal drive bay as shown below Align the holes in both sides of the drive with the slots in t...

Page 72: ...drive ribbon cable to the main system board Locate the ribbon cable shown below it came in the box with your computer The ribbon cable has a red wire running down one side a system board connector at one end and two drive connectors near the other end 4 Locate the hard disk drive connector on the system board as shown below Installing and Removing Drives 4 5 ...

Page 73: ...ution If you do not correctly align the holes with the pins you could severely damage your system board when you push in the ribbon cable connector 7 Now locate the side of the hard drive connector that contains pin 1 The number 1 or 2 may be stamped on the connector casing or printed on the drive s circuit board to identify the side of the connector containing pin 1 If the number does not appear ...

Page 74: ...ctor on the end Align the notched corners of the power supply connector and the drive s power connector then push in the connector Note The power supply has two small and three large cables If you need another cable you must use a Y cable which allows you to create two cables from a single cable Most computer accessory stores carry Y cables 10 If you have finished installing or removing drives rep...

Page 75: ... steps to remove a drive from the front internal drive bay 1 Remove the drive and power cables from the back of the drive 2 Remove the four screws securing the drive to the drive bay There are two screws on each side of the drive 4 8 Installing and Removing Drives ...

Page 76: ...cribed in Chapter 3 and see page 4 19 for post installation instructions lnstalling a Drive in a n Edema I Drive Bay Follow these steps to install a drive in an externally accessible drive bay 1 Remove the slot cover from the drive bay you are going to use Reach through the back of the bay and push the slot cover out the front of the bay 2 Position the drive so its drive and power connectors face ...

Page 77: ...If you are installing a diskette or tape drive use the appropriate connector on the diskette drive ribbon cable If your drive has a header connector be sure to align pin 1 of the drive connector with the side of the ribbon cable containing the red wire If your drive has a card edge connector align the key way in the ribbon cable connector with the gap in the drive connector If you are installing a...

Page 78: ...ctor on the end Align the notched corners of the ribbon cable s connector and the drive s power connector then push in the connector 6 If you have finished installing or removing drives replace the computer s cover described in Chapter 3 and see page 4 19 for post installation instructions Installing and Removing Drives 4 11 ...

Page 79: ...om an External Drive Bay Follow these steps to remove a drive from an externally accessible drive bay 1 Disconnect the drive and power cables from the back of the drive you will remove 4 12 Installing and Removing Drives ...

Page 80: ...e drive out through the front of the bay 3 If you are not installing an externally accessible drive in the open drive bay you need to install a drive slot cover for that bay Push the slot cover into the open bay until the tabs on the cover click into place Installing and Removing Drives 4 13 ...

Page 81: ... can also install it with its open side facing up Follow these steps to install a drive in the rear internal drive bay 1 If you already have a drive installed in the rear internal drive bay remove the cables from the back of the drive so you can remove the drive bracket from the computer 2 If you will be installing your first IDE hard disk drive you need to connect the hard disk drive ribbon cable...

Page 82: ...ce the end of the bracket as shown below Then slide the drive into the appropriate bay in the bracket and secure it with the four screws that came with the drive 6 Place the bracket into the computer as shown below and secure it to the back panel with the four screws you removed from the back of the computer Installing and Removing Drives 4 15 ...

Page 83: ...on cable so the red wire aligns with pin 1 on the drive Make sure the holes in the connector fit over all the pins then push in the connector Locate a power supply cable for each drive installed in the rear internal bay These cables lead from the power supply and have multi colored wires with a plastic connector on the end Align the notched corners of the power supply connector with the drive s po...

Page 84: ... internal drive bay 1 Remove the drive ribbon cable and power cable from the back of each drive in the rear internal bay 2 If you will be removing your only IDE hard disk drive disconnect the hard disk drive ribbon cable from its connector on the main system board Installing and Removing Drives 4 17 ...

Page 85: ...ring the drive bay bracket to the computer s back panel Then slide the bracket out of the computer 4 Remove the four screws securing the drive to the bracket and slide the drive out of the bracket 4 18 Installing and Removing Drives ...

Page 86: ...ect the drive and power cables to the drive 7 When you are finished installing or removing drives replace the computer s cover described in Chapter 3 and see the next section for post installation instructions Post installation Procedures After you install or remove your drive s and replace the cover on your computer you need to run SETUP to define your new drive configuration See Chapter 1 for in...

Page 87: ...4 20 Installing and Removing Drives ...

Page 88: ... each category a more specific problem is described with possible solutions If the suggestions here do not solve the problem contact your Authorized EPSON Servicer See Where to Get Help in the introduction of this manual for instructions Identifying Your System When you request technical assistance be ready to provide the serial number of your computer its system BIOS version number its configurat...

Page 89: ... see your system s configuration At the MS DOS prompt type V E R and press Enter to see the MS DOS version number In Windows applications select About from the Help menu As your software application starts it usually displays a version number on the banner screen Also you can check your software manual At the MS DOS prompt type TYPE C C O N F I G SYS and press Enter to see a listing of your CONFIG...

Page 90: ...d is securely connected but the computer still does not start Check the electrical outlet for power Turn off your computer and unplug the power cord Plug a lamp into the outlet and turn it on You installed or removed system components and now your computer does not start Check to make sure you have reconnected all the internal and external cables correctly You may have installed a SIMM incorrectly...

Page 91: ...stem may have overheated because its physical environment is too warm Allow the system to cool and relocate it if necessary You reset the computer but it still does not respond Try turning the computer off wait 20 seconds and turn it on again Keyboard Problems The screen displaysa keyboard error message when you turn on or reset the computer Make sure the keyboard is securely connected to the keyb...

Page 92: ...port and not the K Bport Also make sure you installed the mouse driver correctly if necessary See the documentation that came with your mouse and Chapter 1 for instructions The Windows installation program automatically installs a mouse driver for Windows applications Monitor Problems There is no display on the screen Check that the monitor s power switch is on and that its power light is lit The ...

Page 93: ...If the light still does not come on check the electrical outlet for power Turn off your monitor and unplug it from the outlet Then plug a lamp into the wall outlet and turn it on If the light turns on your monitor may be faulty Diskette Problems You see a diskette error message Reinsert the diskette making sure you insert it all the way If the drive has a latch turn it down to secure the diskette ...

Page 94: ... use SCANDSK or CHKDSK to repair the files You may also be able to use special utilities or diagnostics to solve this problem Diskette Drive Problems A newly installed diskette drive is not working properly Make sure you have installed the drive correctly and check all the cable connections You see a diskette drive error when you start your computer Run the SETUP program and configure your system ...

Page 95: ...and J16 enable or disable the IDE hard disk drive controller See Chapter 3 for jumper information Make sure the jumpers on the hard disk drive are set correctly See the documentation that came with the drive for more information You ate unable to state data on the hard disk drive If your drive was not configured make sure you have partitioned and formatted the drive correctly for your operating sy...

Page 96: ... start Check that you are following the correct procedure for starting the program and that it is installed correctly If you do not have a hard disk make sure the correct diskette is in the diskette drive If you need help contact your software manufacturer The application program is having trouble reading a key disk You may be running an application that requires a slower operating speed You need ...

Page 97: ...ure your printer has paper in it Make sure the computer s jumpers are set correctly Also make sure your operating system is assigning ports correctly If you are using more than one serial port check the primary and secondary port settings COM1 and COM2 in your application program The printer prints garbled information Check the printer manual for the printer s correct DIP switch or control panel s...

Page 98: ... some jumpers that must be set for the option card to work properly See Chapter 3 for system jumper information Your system may need to run at the slower speed to access the device Try reducing the processor speed see Chapter 2 or inserting a wait state through SETUP see Chapter 1 An external device connected to the option card is not working correctly Make sure you are using the proper cable to c...

Page 99: ...he error message refers to your diskette drive or hard disk drive controllers make sure the jumpers for these devices are set to enabled See Chapter 3 Internal Battery Problems The screen displays an error message prompting you to run SETUP when you start your system or your system displays the incorrect time and date If your system has not been used for an extended period of time your internal Ni...

Page 100: ...d on SIMMs expandable to 16MB using 1MB or 4MB SIMMs SIMMs must be tin plated 30 pin S bit or 9 bit fast page mode type with access speed of 70ns or faster 128KB Phoenix system BIOS video BIOS and SETUP code located in EPROM on main system board At least 512KB DRAM on main system board expandable to 1024KB 1MB using four 4 x 4 x 256 DIP type DRAM chips Supports shadowing of system and video BIOS R...

Page 101: ...oller on main system board supports two diskette drives or one diskette drive and one tape drive IDE interface on main system board supports up to two IDE hard disk drives with built in controller BIOS provides hard disk auto sensing function VGA interface for fixed or multi frequency monitor built into system board 15 pin D shell connector One standard S bit parallel bidirectional interface built...

Page 102: ...ive full length 16 bit I O expansion slots ISA compatible Internal Seven devices total Internal mounts three 31 2 inch wide third height drives or three 31 2 inch wide half height drives or one full height drive and one third height or half height drive Externally accessible mounts Two 31 2 inch wide third height drives and two 51 4 inch wide half height drives Diskette drives 3 5 inch diskette dr...

Page 103: ...ting frames Detachable two position height 101 or 102 sculpted keys country dependent main typewriter keyboard numeric cursor control keypad four key cursor control keypad 12 function keys Stored in ROM accessible by pressing F2 during boot Physical Characteristics width 7 1 inches 181 mm Depth 16 25 inches 413 mm Height 13 25 inches 337 mm Weight 16 25 lb 7 4 kg with one diskette drive but withou...

Page 104: ... 100 to 12 000 m Maximum wet bulb 68 F 20 C 134 F 57 C Acoustical noise 46 2 d B N A Power Supply Type 200 Watt UL478 TUV fan cooled Input ranges 90 130 VAC 180 260 VAC Maximum outputs Frequency Cables 5 VDC at 20 Amps 5 VDC at 0 5 Amp 12 VDC at 8 Amps 12 VDC at 0 5 Amp 47 to 63 Hz Two to main system board five to mass storage devices Environmental Requirements S p e c i f i c a t i o n s A 5 ...

Page 105: ...ell DR DOS Novell NetWare 2 2 3 12 and 4 01 Novell NetWare Lite IBM OS 2 SCO UNIX SCO Open Desktop Microsoft Windows 3 0 and later Microsoft Windows WorkGroups Microsoft Windows NT Certified as Workstation tested as File server Your system has also received Novell s Yes NetWare tested and approved certification as a workstation As new environments become available these also will be tested A 6 Spe...

Page 106: ... options for enhancing and supplementing this product are available from EPSON including the following Monitors Keyboards Mass storage devices Printers Operating system software Call your nearest marketing location for more information on specific options Specifications A 7 ...

Page 107: ... 162 234 240 327 Cylinders Heads 903 4 762 8 1024 12 940 8 940 6 903 8 332 16 1024 12 900 15 768 14 1024 16 855 7 1010 6 1010 9 1010 12 989 12 685 16 1024 7 733 5 919 16 733 5 1011 15 723 13 895 10 665 16 Sectors Track 46 39 17 17 17 46 63 34 17 62 63 17 55 55 55 35 38 17 17 17 17 22 51 55 63 Landing Z o n e 903 762 1024 615 940 903 332 1024 901 768 1024 855 1010 1010 1010 989 685 1023 732 919 733...

Page 108: ...Hard disk drive types continued Actual formatted size may be slightly different from size on drive label you cannot change thisvalue Specifications A 9 ...

Page 109: ...Option lnformation Hard disk drive options for 1 inch IDE drives Select 1 or none for the precomp value If neither of these optionsare available select the maximum available precomp value A 10 Specifications ...

Page 110: ... master if pin 28 is grounded or a slave if pin 28 is not grounded DMA Assignments Level Assigned device DMAO Reserved S bit DMA1 Reserved S bit DMA2 FDD controIler S bit DMA3 Reserved S bit DMA4 Cascade for DMA DMA5 Reserved 16 bit DMA6 Reserved 16 bit DMA7 Reserved 16 bit Specifications A 11 ...

Page 111: ...de IRQ 9 IRQ3 Serial port 2 IRQ4 Serial port 1 IRQ5 Parallel port 2 IRQ6 Diskette drive controller IRQ7 Parallel port 1 IRQ8 Real time clock I IRQ9 Available IRQI0 Available IRQ11 Available IRQ12 PS 2mouse IRQ13 Math coprocessor IRQ14 Hard disk drive controller IRQ15 Available A 12 Specifications ...

Page 112: ...F0000h 100000h 0F0000h 0C8000h 0C0000h 0A0000h 000000h Memory to relocate BIOS System memory on board Available VGA BIOS ROM Display memory Conventional system memory 640KB 16MB Maximum system memory 1MB 640KB Specifications A 13 ...

Page 113: ...age 0A0 0BF Interrupt controller 2 8259 0C0 0DF DMA controIler 2 8237 OF0 Clearmath coprocessor OF1 Reset math coprocessor OF8 OFF Math coprocessor 1 FO 1 F8 Hard disk 200 207 Game I O 278 27F Parallel printer port 2 2B0 2DF Alternate enhanced graphicsadapter 2E1 GPIB adapter 0 2E2 2E3 Data acquisition adapter 0 2F8 2FF Serial port 2 300 31 F Prototype card 360 363 PC network low address 368 368 P...

Page 114: ...F0 3F7 Diskette drive controller 3F8 3FF Serial port 1 6E2 6E3 Data acquisition adapter 1 790 793 Cluester adapter 1 AE2 AE3 Data acquisition adapter2 B90 893 Cluster adapter2 EE2 EE3 Data acquisition adapter3 1390 1393 Cluster adapter3 22E1 GPIB adapter 1 2390 2393 Cluster adapter 4 42E1 GPIB adapter 2 63E1 GPIB adapter 3 82E1 GPIB adapter 4 A2E1 GPIB adapter5 C2E1 GPIB adapter6 E2E1 GPIB adapter...

Page 115: ...Connector Pin Assignments Parallelport connectorpin assignments CN5 Serial port connector pin assignments CN6 and CN7 A 16 Specifications ...

Page 116: ...ines in ROM that handle the basic input output functions of the operating system Cache A high speed memory buffer that stores frequently used data where your microprocessor can access it faster Your computer includes 1KB of internal cache CONFIG SYS file A special system file that MS DOS executes each time you turn on or reset the computer You use this file to customize your system by installing d...

Page 117: ...n which the controller is on the drive instead of on a controller card Your computer includes an interface on the main system board for up to two IDE hard disk drives Is4 Industry Standard Architecture The 8 or 16 bit bus standard developed for IBM compatible computers Jumper A small moveable plug that connects two pins on a device s circuit board Jumpers alter the operation of a particular functi...

Page 118: ...communications between two pieces of computer equipment in which the signals that make up each character are sent simultaneously See also Serial Power on diagnostics A set of testing routines the computer performs automatically every time you turn it on RAM Random Access Memory The portion of the computer s memory that runs programs and temporarily stores data while you work See also ROM Real time...

Page 119: ...ganizing communications between two pieces of computer equipment in which the signals that make up each character are sent sequentially See also Parallel Shadow RAM The function that copies the system BIOS and video BIOS from ROM into RAM to speed up performance SIMM See Memory Module VGA SVGA Video Graphics Array Super Video Graphics Array A high resolution 640 x 480 display adapter standard Writ...

Page 120: ...ve bay 3 5 Button diskette release 2 2 3 power 1 8 RESET 1 8 2 4 C Cable additional Y type 4 7 drive see Diskette drive or Hard disk drive keyboard 1 4 modem 1 6 monitor 1 5 mouse 1 4 parallel device 1 6 power supply 4 7 8 4 1 1 12 4 14 4 16 17 4 19 printer 1 6 serial device 1 6 Cache memory internal 1 16 A 1 CD ROM Intro 3 4 1 4 10 A 4 CGA color graphics adapter 1 15 Checking system memory 1 14 C...

Page 121: ...opy protected disks see Key disk Cover removing 3 2 3 replacing 3 4 CPU location 3 5 processor type 1 12 A 1 specifications A 1 speed see Processor speed Ctrl Alt 2 5 6 Customer support Intro 5 6 Cylinder value hard disk drive 1 14 A 8 10 Cyrix 486SLC Intro 1 1 16 A 1 Cyrix Cache option 1 16 D Date setting 1 8 1 12 DB 9P connector 1 6 Depth computer A 4 Diagnostics power on 1 8 5 11 Dimensions com...

Page 122: ...disk drive 5 8 keyboard 5 4 read write 5 9 software 5 9 10 Expansion slots I O A 3 Extended memory 1 16 A 13 External device problems 5 11 display adapter 3 8 drive bays 4 9 14 F Factory default settings 1 17 3 8 Fast processor speed 1 15 2 5 A 1 Files AUTOEXEC BAT 5 2 CONFIG SYS 5 2 configuration 3 22 5 2 repairing 5 7 Floppy disk drive see Diskette drive Formatting diskettes 5 7 hard disk drive ...

Page 123: ...1 5 1 7 5 3 Input ranges power supply A 5 Internal cache 1 16 A 1 components 3 5 drive bays 4 4 8 4 14 18 ISA wait state 1 17 5 11 J Jumpers battery 3 8 changing settings 3 7 9 5 12 CMOS memory 3 8 COMn 3 7 controller 5 12 diskette drive controller 3 7 display adapter 5 6 game port 3 7 hard disk drive 4 2 4 5 8 A 11 hard disk drive controller 3 7 8 location 3 5 6 LPTn 3 7 option card s 3 15 5 11 p...

Page 124: ...rd RAM A 1 A 13 system Intro 1 2 1 10 1 14 1 16 3 10 A 1 A 13 UNIX requirements 5 10 video see Video memory Messages error 5 4 5 6 9 5 12 MGA multi mode graphics adapter 1 15 Microprocessor see CPU Modem Intro 2 1 6 Monitor assigning type 1 15 brightness 1 8 5 5 cables 1 5 color 1 15 connecting 1 5 contrast 1 8 5 5 multifrequency 1 5 power cord 1 5 5 6 power requirements 1 5 power switch 5 5 6 pro...

Page 125: ...ments A 16 game 1 4 3 7 A 3 jumper settings 3 7 keyboard Intro 1 1 4 5 4 A 3 location 1 3 mouse Intro 1 1 4 1 6 5 4 A 3 Port continued parallel Intro 1 1 6 A 2 A 16 RS 232C 1 6 serial Intro 1 1 34 1 6 A 2 A 16 VGA Intro 1 1 5 1 14 Post installation procedures 3 22 4 19 Power button 1 8 cord 1 7 inlet AC 1 5 1 7 5 3 light 1 8 5 3 5 5 Power supply cable 4 7 8 4 1 1 12 4 14 4 16 17 4 19 frequency A 5...

Page 126: ... 6 changing values 1 12 chipset feature control option 1 16 date and time 1 12 SETUP continued diskette drive 1 12 5 7 exiting 1 17 factory default settings 1 17 function keys 1 11 hard disk configuration 1 13 14 help screen 1 11 ISA 1 wait state option 1 17 5 11 keyboard option 1 15 num lock function 1 15 5 5 processor speed 1 15 2 6 relocate memory option 1 16 saving settings 1 17 slow refresh o...

Page 127: ...support Intro 1 A 7 Turning off computer 1 9 3 2 Turning on computer 1 7 U UNIX memory requirements 5 10 User defined hard disk drives 1 14 V VGA built in settings 3 8 controller A 2 drivers Intro 2 1 18 interface A 2 jumper settings 3 7 port Intro 1 1 5 1 14 utilities Intro 2 1 18 Video BIOS Intro 1 2 1 10 5 2 A 1 card jumpers 5 6 controller A 2 display options 1 14 DRAM chips 3 17 20 A 1 drivers...

Page 128: ...ami FL U S A Tel 305 265 0092 Fax 305 265 0097 Epson Argentina S A Buenos Aires Argentina Tel 541 394 6774 Fax 541 322 4637 Epson Chile S A Santiago Chile Tel 562 232 8966 Fax 562 233 3197 Epson Costa Rica S A San Jose Costa Rica Tel 506 234 6666 Fax 506 225 5709 Epson Mexico S A De C V Mexico D F Mexico Tel 525 395 9944 Fax 525 395 9499 Hot line 91800 50326 Epson Do Brasil São Paulo SP Brazil Tel...

Page 129: ...pson Hong Kong Ltd 25 F Harbour Centre 25 Harbour Road Wanchai Hong Kong Phone 831 4600 Fax 572 5792 Telex 65542 EPSCO HX Epson Australia Pty Ltd 17 Rodborough Road Frenchs Forest N S W 2086 Australia Phone 2 452 0666 Fax 2 451 0251 Telex 71 75052 Epson Electronics Trading Ltd Taiwan Branch 10F No 287 Nanking E Road Sec 3 Taipei Taiwan R O C Phone 886 2 717 7360 Free phone 886 080 211172 Fax 886 2...

Page 130: ...0234 Fax 595 61 60566 Control De Procesos Informaticos Lima Peru Tel 5114 328 384 Fax 5114 355 017 Interfase S A Montevideo Uruguay Tel 598 249 4600 Fax 598 249 3040 Siser Ltda La Paz Bolivia Tel 591 2 34 32 45 Fax 591 2 35 92 68 McSilver S A Bogota Colombia Tel 571 230 1014 Fax 571 230 9205 C I L D S E Quito Ecuador Tel 593 2 54 3418 Fax 593 2 55 4780 A J Vierci CIA Asuncion Paraguay Tel 595 21 4...

Page 131: ...e Computation S A Guatemala Guatemala Tel 502 2 31 11 70 Fax 502 2 32 52 22 Micro Tee Managua Nicaragua Tel 505 2 66 27 15 Fax 505 2 66 27 58 Da Costas Limited Bridgetown Barbados Tel 809 427 5854 Fax 809 436 9870 The Computer Center Nassau Bahamas Tel 809 328 0304 Fax 809 328 0307 Compu supplies Ltd Kingston Jamaica Tel 809 925 8382 Fax 809 925 8115 Boolchand Pessomal N V Curacao Netherlands Anti...

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