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12. Troubleshooting
•
Warning!
The electrical installation must only be checked by expert personnel.
Problem
Cause
Measure
Measuring system
does not work.
Power supply
interrupted.
Check the power supply.
Cable break.
Check the connecting cables for a possible break of a
cable.
Defective fuse.
Exchange the fuse in the field housing.
Defective device.
Call ENVEA Process for further instructions.
Measuring system
outputs wrong
values.
Incorrect calibration.
Delete input signal correction, new calibration according
to section 7.
Calibration shifted by
abrasion or caking on
front end of sensor.
Delete input signal correction, new calibration according
to section 7.
Sensor error.
Sensor not properly
connected.
Check cable.
Sensor damaged.
Replace sensor.
No 24 V DC supply on
sensor.
Assure right power supply.
Relay flickering.
Hysteresis too small.
Increase hysteresis, check effects caused by external
devices.
Do not open, as otherwise the warranty claim expires!
13. Reliability
For any questions concerning the sensor reliability (MTTF), please contact ENVEA Process.