Enconnex AC6000 User Manual Download Page 41

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NOTE: Older models may have a physical connector for USB B. However, this feature is
inactive and will not provide communication for the device.

Troubleshooting

Below is a list of issues that may be experienced by the user:

Problem or Symptom

Solution

AC6000 will not turn on.

Check that AC input and output are
connected to the AC6000.

Check that the main circuit breaker (MCB)
is switched to the ON position.

No output power.

Check that the REPO connector is
plugged in and configured correctly.

Check that the AC6000

AC6000 turns on but the screen is flickering or
fans ramp speed up and down continuously.

Check that AC input voltage is 208V or
greater. Plugs that run 208/230/240V can
sometimes be configured for 120V.

AC6000 front panel or network controller is not
responsive.

Hold the power button on the front panel
down for 15 seconds then release. Wait 1
minute for controllers to restart.

Place the unit in standby mode, power off
the unit from the main circuit breaker
(MCB), wait 30 seconds, power the unit on
from the MCB, wait 60 seconds.

AC6000 front panel displays a fault or is beeping
at a one second on/one second off rate.

Mute the fault by pressing the left arrow
key on the front panel.

Refer to section 6.6 for description of
faults.

AC6000 front panel displays an alert or is beeping
at a one second on/three seconds off rate.

Mute the alert by pressing the left arrow
key on the front panel.

Refer to section 6.6 for description of
alerts.

Table 9-1: Troubleshooting: Problems and Solutions

The AC6000 makes use of three-digit error codes. The code displayed on the front panel
display is translated below:

Error Code

Message

Description

201

INVSB OVR TEMP

Inverter & SBS Over temperature

Summary of Contents for AC6000

Page 1: ...Enconnex AC6000 UPS USER MANUAL ...

Page 2: ... either expressed or implied as to the completeness or accuracy of the information this publication contains Enconnex reserves the right to make changes or updates with respect to or in the content of the publication or the format thereof at any time without notice Copyright intellectual and all other proprietary rights in the content including but not limited to software audio video text and phot...

Page 3: ...ontrols Rear Panel 12 Enconnex AC6000 Technical Specifications 13 AC6000 Installation Procedure 16 About this Procedure 17 AC6000 Mount Example 16 Materials Needed 17 Box Contents 17 Slide Rail Assembly optional 17 Instal the Inner Slide Rails on the AC6000 17 Installing the Outer Slide Rails 19 Field Wiring 19 Power up and Shutdown Procedure 21 About This Procedure 21 Powering Up the AC6000 21 Vi...

Page 4: ...o Factory Default Settings 35 Faults and Alerts 35 AC6000 Website 38 Home Page 38 Network Configuration 38 UPS Configuration 38 Control 38 System Status 38 DB9 and REPO Port Pin Outs 39 REPO Connector 39 Serial Communication 39 Troubleshooting 40 Appendix 45 Safety Symbols and Definitions 45 ...

Page 5: ...ide Rail Mounting Figure 4 4 4 AC600 Enclosure with optional Enconnex slide rails attached Figure 4 5 1 Hard wiring inspection and assembly Figure 5 2 1 AC6000 Rear Panel Figure 5 2 2 AC6000 Power Button Location Figure 5 5 1 AC6000 Rear Panel Communication Ports for Troubleshooting Figure 6 3 1 AC6000 User Input Controls Figure 6 4 1 AC6000 Front Panel Menu Figure 8 1 Expansion Communication Port...

Page 6: ...Table 5 3 1 Icons and Descriptions Table 5 5 1 Webpage Default Username and Password Table 5 5 2 Parameter Table Table 6 4 1 Front Panel Menu Table 6 6 1 AC6000 Beep Codes Table 6 6 2 Beep Control Mode Table 6 6 3 Fault Messages and Descriptions Table 6 6 4 Display Messages and Descriptions Table 9 1 Troubleshooting Problems and Solutions Table 9 2 Error Codes Messages and Descriptions ...

Page 7: ...ot connected to AC mains This system contains live batteries that may present a shock hazard even when disconnected Output safeguards such as disconnect switches interlocks etc must be provided by user Connect only to a mains provided with branch circuit overcurrent protection This must be performed in accordance with the National Electrical Code NEC ANSI NFPA 70 and applicable codes of local juri...

Page 8: ...e limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely t...

Page 9: ...onnex AC6000 is not for direct patient care Enconnex will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to Enconnex The AC6000 does not meet medical standard requirements for use in direct patient care ...

Page 10: ...e approach captures the best features of UPS topologies Its electronics are mostly inactive but always armed They re at the ready for the next power interruption Switchover to UPS Mode occurs within to cycle of the 60 Hz mains This translates to full power available with an interruption of 4 to 8 thousandths of a second Most if not all IT equipment is designed to never notice this very high speed ...

Page 11: ...pplement power supply during high demand 2 3 Advanced Battery Management System Leverages years of automotive research Maintains battery cell power balance Highly efficient power management with low quiescent draw Integrated safety electronics Provides active thermal management of cells 2 4 Automated Software Interface Supports serial or SNMP communication Reports critical performance metrics Allo...

Page 12: ...it configuration 3 Button Momentary Power Used to change the operating state of the unit 4 Button Momentary Left Navigation button to move selection on display left 5 Button Momentary Up Navigation button to move selection on display up 6 Button Momentary Down Navigation button to move selection on display down 7 Button Momentary Right Navigation button to move selection on display right 8 Button ...

Page 13: ... future use 3 Connector Phoenix REPO Remote Power Off Depending on user preference the REPO feature can be configured in three ways 1 not used 2 normally open top two positions 3 normally closed bottom two positions The default configuration is normally closed 4 Switch Circuit Breakers Power Switch Provides Input over current protection as well as a means to disconnect the input power from the AC6...

Page 14: ...anel Detail 3 Enconnex AC6000 Technical Specifications System Specifications Efficiency 93 Power Protection Mechanical Circuit Breaker MCB electronic monitoring and control fusing fuse links System Power Factor 0 9 Battery Protection Discharge Overcharge Overcurrent Thermal 6000 W max 6 minutes Environmental Operating Temperature Range 0 C to 40 C Storage Temperature Range 20 C to 60 C Humidity 0 ...

Page 15: ...Cooling Method Integrated Forced Air Physical Specifications Case Material Steel Dimensions Inches 2U 3 5 H x 19 0 W x 32 0 D Weight approx 90 lbs Battery Capacity 1000 Watt Hours ...

Page 16: ... I O Intended for loads in excess of 5kW to accommodate full power at low line conditions Option 3 For Europe 24A input using 332C6 P6 Note User must include upstream branch protection For standard configuration and option 3 branch protection must not exceed 30 A For Options 1 2 branch protection must not exceed 50 A Table 3 1 AC6000 Technical Specifications ...

Page 17: ...to a standard 19 inch rack enclosure 4 1 1 AC6000 Mount Example Figure 4 1 1 AC6000 Example Installation 4 2 Materials Needed Qty Material 1 Set of AC6000 UPS and Hardware 2 Slide Rails 8 M3x8 Phillips Head Screws Not supplied 12 12 24 Cage Nuts Supplied with Rails 12 12 24 x Pilot Point Machine Screw Supplied with Rails ...

Page 18: ...d for mounting the AC6000 UPS 4 4 1 Install the Inner Slide Rails on the AC6000 Materials Needed M3x8 Phillips Head Screws qty 8 Inner Slide Rails qty 1 set Figure 4 4 3 Inner Slide Rails Tools Required Phillips Head Screwdriver Cage Nut Compressor Tool The optional inner slide rails attach to the left and right sides of the AC6000 enclosure The rails are marked with Left and Right for reference T...

Page 19: ...stalling the Outer Slide Rails Materials Needed 12 24 x Pilot Point Machine Screw qty 8 Cage Nuts qty 12 Outer Slide Rails qty 1 set Figure 4 4 5 Outer slide rails Tools Required Phillips Head Screwdriver Cage Nut Compressor Tool Step 1 Select installation height on the rack posts where you will mount left and right outer slide rails Step 2 Install 4 cage nuts in each front rail and 2 cage nuts in...

Page 20: ...ength install 2 cage nuts and 2 screws at the rear of the cabinet to fasten the stationary rail to the cabinet Place the screws at the top and bottom of the 4 holes Step 6 With two people lift the AC6000 unit into the cabinet by inserting the sliding rails on the UPS AC6000 into the track of the stationary Outer Slide rails Approximately of the way in you will hear a click This is the latch engagi...

Page 21: ... mm2 10AWG Min 13 3 mm2 6AWG Output Line 2 pos 2 Min 5 26 mm2 10AWG Min 13 3 mm2 6AWG Safety Ground Input Safety Ground Min 5 26 mm2 10AWG Min 13 3 mm2 6AWG Output Safety Ground Min 5 26 mm2 10AWG Min 13 3 mm2 6AWG Table 4 5 1 Field Wiring Table For hard wired solution user must provide a mechanical disconnect between the AC6000 output and the load Mechanical disconnect is NOT provided by Enconnex...

Page 22: ...the ON position This switch lever must be oriented away from the power cabling junction box To power up the AC6000 follow this basic procedure Step 1 Insert the input cable into an external circuit Step 2 Connect the output cable into a PDU or load Step 3 Switch the power switch Input MCB to the ON position MCB is Altech 2BU50R 277VAC 50A Figure 5 2 1 AC6000 Rear Panel When power is applied to the...

Page 23: ...he power symbol does not begin blinking the power button may not have been held down for a sufficient amount of time Figure 5 2 2 AC6000 Power Button Location To shut down the AC6000 simply hold the power button for 3 seconds Countdown will be initiated Power icon will disappear when the shutdown is complete and it is safe to disconnect 5 3 Visual Verification Check for display illumination and fa...

Page 24: ... AC input line to the output Additionally if the battery is not at full charge it will charge from the AC input i e the Static Bypass Switch SBS is closed and the unit will transition to UPS Mode if AC power is lost Power is 5 4 3 UPS Mode This mode is active if the unit has been running in normal mode and the input power transitions outside of the expected operating range Power will be supplied b...

Page 25: ...is charge time is dependent upon how much remaining energy the capacitor bank has remaining since last power up and could take up to 3 minutes to charge Step 5 After precharge and self checks the unit will power up 5 5 Communicating with the AC6000 Communication with the AC6000 is necessary for either advanced unit configuration or for field updates of component firmware Figure 11 shows the availa...

Page 26: ...ich would be necessary information if the AC6000 needs to be serviced or updated Parameter Default Value Options Description Network Configuration IPv4 Enable IPv4 True True False Enables or disables the IPv4 interface Enable DHCP False True False Enables or disables DHCP DNS Name AC6000_UP S User configurable Sets the display string of the AC6000 to a DNS server Domain Name SYSTEM User configurab...

Page 27: ...rk Configuration SNMP SNMPv3 Auth Protocol MD5 MD5 SHA1 Sets the SNMPv3 authentication protocol SNMPv3 Priv Protocol AES AES Sets the SNMPv3 privacy protocol Username AC6000 User configurable Sets the SNMPv3 read only user s username Password Aes 123 User configurable Sets the SNMPv3 read only user s password Admin Username Enconnex User configurable Sets the SNMPv3 administrator user s username A...

Page 28: ... Trap Receiver Address 0000 0000 0000 0000 0000 0000 0000 0000 User configurable Sets the trap receiver s IP address Network Configuration SMTP SMTP Server Name Blank User configurable Sets the user s SMTP server address Address may be either an IPv4 address or the mail server s host name SMTP Port 25 1 65535 Sets the user s SMTP server port From Address Blank User configurable Sets the AC6000 s m...

Page 29: ...resses Index UPS Configuration Auto Output True True False Automatically determines input Voltage and Frequency to use during UPS mode Output Voltage Level 208V 208V 230V 240V Sets the output voltage level if Auto Output is false RS232 Baudrate 9600 9600 19200 38400 57600 115200 Sets the RS232 baudrate Output Frequency 60 Hz 50 Hz 60 Hz Sets the output frequency if Auto Output is False Auto Start ...

Page 30: ...s the username for access to the AC6000 web page Password admin User configurable Sets the password for access to the AC6000 web page Control Output Cycle Time 1 sec 1 20 sec Sets the amount of time to shut the output off when Cycle Power is selected System Off Off On Turns the system on or off Cycle Power Cycles output power Clear Faults Attempts to clear any fault conditions on the AC6000 Table ...

Page 31: ...rocess Model OID 1 3 6 1 4 1 52251 2 1 1 4 9 to 0 for v1 or 1 for v2 iv Set the Read Only Security Model OID 1 3 6 1 4 1 52251 2 1 1 4 11 to 1 for v1 or 2 for v2 If the Read Only user is the intended trap receiver i Set the Read Only Message Process Model OID 1 3 6 1 4 1 52251 2 1 1 4 9 to 3 ii Set the Read Only Security Model OID 1 3 6 1 4 1 52251 2 1 1 4 11 to 3 iii Set the Admin Message Process...

Page 32: ...on blinks until the unit is initialized Steady indicates normal operation UPS Mode A sine wave icon indicates the system is in UPS Mode 6 3 Navigation The menus can be navigated using the UP DOWN keys to navigate within a menu and LEFT RIGHT to move into or out of a menu The Menu key can also be used as a BACK button Figure 6 3 1 AC6000 User Input Controls 6 4 Main Menu From Default Screen press M...

Page 33: ...n minutes D Time min Read only Battery discharge time to empty in minutes Status Menu Self Test Start Start self test mode Result NOT RUN NOT RUN PASS FAIL Displays the results of the last self test If self test was not run since the last power cycle self test displays NOT RUN Settings Auto Start ON OFF ON Enables the auto start feature Settings Output Settings Auto ON OFF ON Enables auto setting ...

Page 34: ... Sets the baudrate of the RS232 bus Settings Date and Time Date 00 00 00 Current date in DD MM YY format Time 00 00 Current time in 24 hour format Settings Restore Defaults Restores the factory default settings IP Config IPv4 Enable ENABLED ENABLED DISABLED Enables or disables the IPv4 interface DHCP DISABLED DISABLED ENABLED Enables or disables DHCP IP 10 45 10 223 IPv4 address of the AC6000 Gate...

Page 35: ... board assembly Battery 00 00 00 Read only Hardware revision of the battery assembly Front Panel 00 00 00 Read only Hardware revision of the front panel assembly About Plug Config Type L630x CS8264xC Hardwire 332x6 Plug type This field is read only Current Lmt A 26A 37A Plug current limit This field is read only About Serial Number Read only Unit serial number Manufacture Date 00 00 00 Read only U...

Page 36: ... for 3 seconds 6 6 Faults and Alerts The Faults and Alerts screen displays automatically when an issue occurrences When an alert fault occurs the system beeps and the display blinks until the issue is acknowledged The system beep codes are as follows Beep Code Description 1 second on 3 seconds off alert condition exists 1 second on and 1 second off fault conditions exists Table 6 6 1 AC6000 Beep C...

Page 37: ... Shave fault 5 OP AC POW Output AC power fault 6 DC LNK VLT DC link voltage fault 7 BMS FAULT BMS fault 8 BMS SOC FAULT BMS State of Charge fault 9 TRIP ZONE Inverter fault 10 OP VOLT OFF Output voltage off 11 OP PWR PS Output power Peak shave fault 12 IP PWR Input power fault 13 BATT CHRGR Battery charger fault 14 LOAD CAP OV Loading capacitor over voltage 15 POW MOD FLT Power module fault 16 CAP...

Page 38: ... Descriptions 1 IP AC VOLT Input AC voltage 2 OP VOLT PS Output voltage peak shave 3 OP PWR OFF Output power off 4 DC LNK VOLT DC link voltage alert 5 HVBMS SOC HVBMS State of charge is less than 20 6 OP VOLT OFF AC6000 unit is now working in offline UPS mode and output voltage is beyond set range 7 INOUT POW Input AC power more than 7700VA Table 6 6 4 Display Messages and Descriptions ...

Page 39: ...ty settings 7 3 UPS Configuration This page allows the user to configure the UPS system including the following items AC line voltage and frequency Configure peak shave settings for units equipped with this feature System date and time Wake on LAN configuration Set system username and password Set threshold for over power and over temperature warnings 7 4 Control From this page the user can power ...

Page 40: ...ure 8 1 Expansion Communication Ports and REPO Connector 8 1 REPO Connector The REPO connector can be removed to facilitate termination Gently pull the connector to slip out The REPO connector pin out is shown in the illustration below Figure 8 1 1 REPO Connector Pin Out 8 2 Serial Communication Figure 8 2 1 Serial and Ethernet Pin Outs ...

Page 41: ...k controller is not responsive Hold the power button on the front panel down for 15 seconds then release Wait 1 minute for controllers to restart Place the unit in standby mode power off the unit from the main circuit breaker MCB wait 30 seconds power the unit on from the MCB wait 60 seconds AC6000 front panel displays a fault or is beeping at a one second on one second off rate Mute the fault by ...

Page 42: ...r current fault 212 HVBMS MEMORY FAULT HVBMS memory failure 213 HVBMS TEMP FAULT HVBMS Temperature fault 215 MAIN COMM FAULT Communication Failure 216 SYS CNTRL COMM FAULT Communication Failure 217 HVBMS COMM FAULT Communication Failure 301 CHGR OVTEMP Charger Over Temperature 302 OUTPUT OVER LOAD Output Over Load 303 OP OC SW Output Over Current Software Fault 304 OV BULK SW Bulk over voltage SW ...

Page 43: ...ery Precharge Time Out Fault 310 FAST PC TO Fast Pre Charge Time Out 311 UV BULK SW Under Voltage Bulk software 313 BATT FUSE BLOWN Battery Fuse Fail 314 INV CTRL WDOG Inverter Control system watch Dog 315 BATT COOLDOWN TO Battery Cool down Time out 316 OUTPUT RL SHORT Output Relay Shorted 317 INPUT RL SHORT Inverter Relay Shorted 318 SBS SHORT Static Bypass Switch Shorted 319 BULK VSENSOR FLT Bul...

Page 44: ...t your service rep 405 BATT CONTCTR FAIL Battery Contactor Failed 406 BATT OVER DISC Battery Over Discharged 407 BATT MONITOR TO Battery Monitor Time Out 408 BATT FAN FAIL Battery Fan fault 409 RP FAN FAIL Rear Panel Fans Failure 410 BST COM TO Boost Communication Time Out 411 BST FAULT Boost circuit Fault 412 BST IND OVER CURR Boost Inductor Over Current Fault 413 BST INPUT BATTOV Boost Input Bat...

Page 45: ...TEMP Boost Heat sink Over Temperature 417 BST WATCHDOG TO Boost Watch Dog time Out 418 BST SW RESET Boost Software Reset 419 BST BULKPC FAIL Boost Bulk Pre charge Failed 420 BST INTL1 FAIL Boost Interleaved1 Failed 421 BST INTL2 FAIL Boost Interleaved2 Failed Table 9 2 Error Codes Messages and Descriptions ...

Page 46: ...r or Warning safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed This is the safety alert symbol It is used to alert you to potential personal injury hazards Obey all safety messages that follow this symbol to avoid possible injury or death DANGER DANGER indicates an imminently hazardous situation which can result in dea...

Page 47: ...ced by qualified personnel only Turn off all power supplying this equipment before working on or inside the equipment Always use a properly rated voltage sensing device to confirm power is off Replace all devices doors and covers before turning on power to this equipment Or can result in death or serious injury WARNING Hazard from moving parts Keep hands clothing and jewelry away from moving parts...

Page 48: ... this equipment is at rest Lower leveling feet and attach joining brackets to adjacent racks when this equipment is in final position Or can result in serious injury or equipment damage CAUTION Hazard to equipment or personnel Make sure no spare part or tool in equipment before handle equipment Or can result in serious injury or equipment damage CAUTION Refrigerant high pressure and hazard to equi...

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