EMU LUCIOLE, Instruction Manual, Page: 11 / 48

11
EN
Luciole REV 1 – Dec 2018
you to recover the materials it is made of, thus obtaining significant savings in energy and
resources. As a reminder of the need to dispose of household appliances separately, the product
is marked with a crossed-out wheeled dustbin.
TERMS AND CONDITIONS OF WARRANTY ITALY EUROPE
EMU Group SpA guarantees this equipment for two years from the date of purchase, against
manufacturing defects and defects in materials used.
The warranty does not cover accidental damage, improper use or negligence (carefully read the
instructions supplied with the product), and cases of normal wear and tear from operation and marginal
defects with a negligible effect on the value or operation of the product.
This warranty is void if modifications or repairs are made to the product by unauthorised persons.
HOW TO PROCEED IN CASE OF REQUEST FOR ASSISTANCE
• Keep the product purchase document
(or receipt in the case of a purchase from a point of sale, or
other document in the case of purchase with home delivery);
• Keep the packaging of the product as, in the case of handling for technical assistance, it ensures
the protection of the product.
The warranty service involves the return of the appliance to the Point of Sale (POS) by the
Customer
who must return the product clean and in the original packaging or in alternative packaging
that prevents breakage during transportation. He must also make the purchase document available in
order to demonstrate the warranty.
The POS verifies the validity of the warranty and sends the request for approval using the appropriate
form duly completed and accompanied by a copy of the purchase document to EMU Group SpA
(Customer Service) e-mail address (info@emu.it).
Following approval by EMU Group SpA, which in some cases may require the return of the product to
EMU Group SpA, the POS will arrange for the replacement of the broken product or component.
In case of different sales methods (e.g. e-commerce) the Customer must contact the Sales
Manager (SM) from whom the purchase was made,
accompanying the request with the purchase
document in order to demonstrate the warranty. The SM will advise the customer on how to manage his
case.
Producer:
Fratelli Guzzini S.p.A.
Contrada Mattonata, 60
62019 Recanati (MC)