Return of Material
37
Instruction Manual
Return of Material
LIQ_MAN_6081-P
February 2014
Section 12: Return of Material
12.1
General
To expedite the repair and return of instruments, proper communication between the customer
and the factory is important. Call 1-949-757-8500 or 1-800-854-8257 for a Return Materials
Authorization (RMA) number.
12.2
Warranty Repair
The following is the procedure for returning instruments still under warranty:
1. Call Rosemount Analytical for authorization.
2. To verify warranty, supply the factory sales order number or the original purchase order
number. In the case of individual parts or sub-assemblies, the serial number on the unit must be
supplied.
3. Carefully package the materials and enclose your “Letter of Transmittal” (see Warranty). If
possible, pack the materials in the same manner as they were received.
4. Send the package prepaid to:
Emerson Process Management
Liquid Division
2400 Barranca Parkway
Irvine, CA 92606
Attn: Factory Repair
RMA No. ____________
Mark the package: Returned for Repair
Model No. ___
12.3
Non-Warranty Repair
The following is the procedure for returning for repair instruments that are no longer under
warranty:
1. Call Rosemount Analytical for authorization.
2. Supply the purchase order number, and make sure to provide the name and telephone number
of the individual to be contacted should additional information be needed.
NOTE
Prior to return shipping Model 6081, remove the power module and replace the transmitter rear cover.
DO NOT RETURN SHIP THE POWER MODULE to Rosemount Analytical. Keep them for proper disposal as a
hazardous material.
NOTE
Consult the factory for additional information regarding service or repair.
