TROUBLESHOOTING
Reset Operation
Note:
When thermostat is reset, installer configuration menu
settings and programming will reset to factory settings.
If a voltage spike or static discharge blanks out the display
or causes erratic thermostat operation, you can reset the
thermostat by removing the wires from terminals
R
and
C
(do not short them together) and removing batteries for 2
minutes. After resetting the thermostat, replace the wires and
batteries. If the thermostat has been reset and still does not
function correctly contact your heating/cooling service person
or place of purchase.
Note:
Be sure to review the installer configuration menu
settings.
To reset the programming, clock and configuration settings,
press
and
and the FAN button simultaneously. The
thermostat should go blank and then all segments will be
displayed momentarily.
Symptom
Possible Cause
Correction Action
No Heat/No Cool/No Fan
(common problems)
1. Blown fuse or tripped circuit breaker.
2. Furnace power switch to OFF.
3. Furnace blower compartment door or panel
loose or not properly installed.
4. Loose connection to thermostat or system.
Replace fuse or reset breaker.
Turn switch to ON.
Replace door panel in proper position to engage safety
interlock or door switch.
Tighten connections.
No Heat
1. Pilot light not lit.
2. Furnace Lock-Out Condition. Heat
may also be intermittent.
3. Heating system requires service or
thermostat requires replacement.
Re-light pilot.
Many furnaces have safety devices that shut down when
a lock-out condition occurs. If the heat works intermittently
contact the furnace manufacturer or local HVAC service
person for assistance.
Diagnostic:
Set SYSTEM Switch to
HEAT
and raise the
setpoint above room temperature. Within a few seconds
the thermostat should make a soft click sound. This sound
usually indicates the thermostat is operating properly. If the
thermostat does not click, try the reset operation listed above.
If the thermostat does not click after being reset contact your
heating and cooling service person or place of purchase for
a replacement. If the thermostat clicks, contact the furnace
manufacturer or a HVAC service person to verify the heating
is operating correctly.
No Cool
1. Cooling system requires service or
thermostat requires replacement.
Same as diagnostic for No Heat condition except set the
thermostat to COOL and lower the setpoint below the room
temperature. There may be up to a five minute delay before
the thermostat clicks in Cooling.
Heat, Cool or Fan
Runs Constantly
1. Possible short in wiring.
2. Possible short in thermostat.
3. Possible short in heat/cool/fan system.
4. FAN Switch set to Fan
ON.
Check each wire connection to verify they are not shorted or
touching together. No bare wire should stick out from under
terminal block. Try resetting the thermostat as described
above. If the condition persists the manufacturer of your
system or service person can instruct you on how to test
the Heat/Cool system for correct operation. If the system
operates correctly, replace the thermostat.
Thermostat Setting &
Thermostat Thermometer
Disagree
1. Thermostat thermometer setting
requires adjustment.
The thermometer can be ad/- 4 degrees. See
Temperature Display Adjustment in the Configuration Menu
section.
Furnace (Air Conditioner)
Cycles Too Fast or Too
Slow (narrow or wide
temperature swing)
1. The location of the thermostat and/or
the size of the Heating System may
be influencing the cycle rate.
Digital thermostats provide precise control and cycle faster
than older mechanical models. The system turns on and off
more frequently but runs for a shorter time so there is no
increase in energy use. If you would like an increased cycle
time, choose
SL
for slow cycle in the Configuration menu,
step 6 (heat), 7 (cool) or 8 (heat pump). If an acceptable cycle
rate is not achieved, contact a local HVAC service person for
additional suggestions.
Forgot Keypad
Lockout Code
Hold MENU key for 20 seconds and the lockout will reset.
Thermostat does not have
Menu Screen Numbers
1. Earlier version of thermostat.
Refer to Instruction Sheet 37-7149B
www.white-rodgers.com
www.emersonclimate.com
HOMEOWNER HELP LINE: 1-800-284-2925
White-Rodgers is a division
of Emerson Electric Co.
The Emerson logo is a
trademark and service mark
of Emerson Electric Co.
