Elo TouchSystems Entuitive 1229L, User Manual

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C
H A P T E R
C
HAPTER
4
T
ROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the following
table. If the problem persists, please contact your local dealer or our service
center. Elo Technical Support numbers are listed on the last page of this manual.
Solutions to Common Problems
Problem Suggestion(s)
The monitor does not respond after
you turn on the system. Check that the monitor’s Power Switch is on.
Turn off the power and check the monitor’s power cord and signal
cable for proper connection.
Characters on the screen are dim Refer to the Controls and Adjustments section to adjust the brightness.
The screen is blank During operation, the monitor screen may automatically turn off as a
result of the Power Saving feature. Press any key to see if the screen
reappears.
Refer to the
Controls and Adjustments section to adjust the brightness.
OSD or power buttons don’t work Check to see that they are not locked out. See page 3-33.
“Out of Range” display check to see of the resolution of your computer is higher than that of
the LCD display.
Reconfigure the resolution of your computer to make it less than or
equal to 1024x768. 800x600 is optimal. See Appendix A for more
information on resolution.
Touch doesn’t work Make sure cable is securely attached at both ends.